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Home Depot Complaints 2389

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1:12 pm EDT

Home Depot Return R6371885

This is my communication with NSD with no results.

Dear Sir or Madam,

please finally set up an appointment to pick up the sauna. This is over 1 month and you doing nothing.

I have my phone always with me and one time somebody from your office called me, but we got disconnected and she did not call me back. You can send me available dates also by e-mail.

Please do something or give me the number of your manager. This is not even a joke anymore.

Milan Hamar

Dear Sir or Madam,

I try to reach you by phone since last month +, but I always get an answer that you going to call me back but never did.

This is my third return order from August 18 -R 6223951, about 10 days ago R 6306413.

Please call me on [protected].

Somebody from your office called me yesterday with no problem but did not finish scheduling pickup. The call was disconnected and she did not call back. I called your number but got only to the machine.

Please schedule a pickup by phone or e-mail. We are always home.

Thank you.

Regards,

Milan Hamar

Desired outcome: Finally, come and pick up sauna

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8:45 am EDT
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Home Depot Walkbehind Mower

On September 18, I purchased a lawnmower. There is more to say about the store experience, but my words are limited.

The box they put on my cart looked like it was re-taped. I assumed it was a broken box. When I had it at home, the mower was already open. It was clean, but the machine was out of the plastic. There was no oil bottle. I realized the oil was already in the motor, which is why there were oil stains in the box and machine. Perhaps it was a floor model, but the oil should not be in a floor model.

I needed the mower that day, and I used it. It worked. Since it is used, I cannot return. I would have bought a floor model if that was all that was available. There were other boxes on the high shelves. If it was used, it should not have been sold to me at full price. Even a few dollars off would be okay with me. I should have been told it was not a new machine before my purchase.

Since I used it already, I have no proof of the condition of the machine. I did not have the time on Sunday to drive back to the store to pick up another.

It is pointless to call the store without my proof.

Mostly, I did not want to be sold a used machine and told it was new.

Next time I need something, I will go to a smaller store if I am not in a rush. I pay a little more, but I get service.

I could not find an email for Home Depot to voice this complaint. A few years ago I needed to phone customer service on the phone and waited over on hour. This one is not worth the time.

Receipt Number [protected]/18/2022 0248

Austintown, Ohio

I would like a response from someone to at least acknowledge that there was either a mistake on trying to sell a used machine or just a bad decision. I few dollars credit would be nice, but I mostly want to know my voice was heard and maybe a comment that this should not have happened.

Desired outcome: A few dollars credit would be nice, but I mostly want to know my voice was heard and maybe a comment that this should not have happened.

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9:17 pm EDT

Home Depot flooring

I had some one come out to measure for carpet. i then purchased carpet.Then i was told they would not install because i have an adjustable bed. With that i told them if you can't install it i would need a refund. Then i was told i would have to wait till i received the carpet then they would charge me several fees . I was never told they cant install carpet If you have an adjustable bed

Desired outcome: Full refund

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5:32 pm EDT
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Home Depot Storm door

I went into Home Depot Prescott, AZ on sept 4th 2022 to order a storm door. They took 40.00 dollars for the tech to come to the house and measure the door. The Home Depot employee Richard Ludwig told me I could only order one storm door since the door size was 96 x 36. I said OK let's do it. Never heard a thing after the door was measured, I called and Home Depot told me they will have Richard call me, still no word a week later. I called again on sept 20th 2022 nothing was done on my order. I decided to go elsewhere to get a storm door, I asked for my 40.00 dollars back they said no because it was to pay for the measurement. Why should I lose out on my own money when Home Depot did not fulfill their end? I will never ever go back to Home Depot for anything in my life! How dare you take my money and not provide the service I requested!

Desired outcome: WANT MY 40.00 BACK!

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2:40 pm EDT
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Home Depot Damaged counter top

I received an 8-foot countertop that was part of order WP [protected] that was damaged. The countertop had been dragged while in the shipping carton and wore off a corner of the Ogee edge. The Top had either been stored with no center support or was shipped with something heavy that caused the countertop to have a 2-inch bow in it as well as the back splash. The back splash Formica surface is a 1/8th inch short of covering the particle board it's bonded to. The bow in the countertop also caused a crack in the Ogee surface finish.

I believe that most of the damage was caused by the manufacturer and not the shipper and had the countertop finished side been covered with the double layer of cardboard rather than the underside the wear on the corner would not have happened.

Desired outcome: Since I can rework the back splash and the countertop and somewhat repair the crack in the Ogee edge, I believe that a credit to my account of at least half of the countertop cost for my added work would be fair.

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1:59 pm EDT
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Home Depot Damage

I ordered a Frigidaire FFAD2233W10 dehumidifier on 28 Sep 21 for$177.82. It arrived with a leaking reservoir bucket. When asked to evaluate the purchase, I gave the lowest rating, but never heard from The Home Depot.

Desired outcome: An apology is appropriate.

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4:16 pm EDT
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I had a card with an in-store credit of $741.59 left on it but misplaced the card. I went back to the store to ask if they could issue another card and they said nothing could be done and told me to call Home Depot's 1-800 number. I did that as well and was told again nothing can be done. I was told there was no way to track the in-store credits, even with...

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6:22 pm EDT

Home Depot Delivery and non-responsive store manager

I purchased some moving supplies for delivery about ten days ago. They were delivered on time and to my apartment doorstep. Then, a few days later, I placed a larger order for delivery on the next day delivery - Saturday. we waited for hours and tried to contact the store to no avail. On line it showed that the order had been delivered but it was not at my apartment door nor in the apartment lobby. I called customer service and spoke to a young woman who was helpful, concerned, and worked hard to get answers as to where my order was. It was apparently delivered to the wrong address and she said she would have it delivered on Sunday. She called the store to confirm the status of the missed delivery and the set up for the new delivery. I was on hold for twenty minutes. She said she could not get the store to answer and that had never happened to her before. She assured me that she would follow up and make sure that it was delivered the next day. It was not. I tried most of Sunday afternoon to call the store directly with no one at the store answered my calls. I did get put on hold several times for 20 minutes each time. The next morning I called again and asked the person who answered to check my delivery. He said it would be delivered on Tuesday rather than Monday. I asked to speak to the store manager and was again put on hold for a total of 60 minutes. I requested a callback and did not receive one - ever. I got a call on Tuesday that the delivery had finally arrived and could I meet the driver at the truck. I told her that I work 30 miles from home so that would not be possible. I asked her to deliver the items to my apartment to which she replied that no she really couldn't. I explained that I am seventy-three and would not be able to carry the items and would she please bring them to the door. She agreed. She called back and said that they would not fit in the elevator. I assured her that they would it is a large elevator and would certainly accommodate the order. She reluctantly agreed. Once the delivery was done, she said she needed a signature. I again explained that I was 30 miles away and that she was welcome to wait till I got home. She hung up. I came home to find everything in the lobby and had to drag it to my second-floor apartment. She lied. I called the store repeatedly the next day wanting to speak to the manager. Three calls and 20 minutes on hold each time, I was told the manager was off that day. I left a message with the phone person which she wrote down asking the manager for a returned call. I left a message three days in a row with no response. I have shopped at home depots, here and in Colorado and Florida for most of my life. I have always had good experiences until this. This is the worst customer service I have ever experienced and doubt I will be back - at least to the Marina Del Rey store.

Desired outcome: I don't know how you can deal with this. I finally got the merchandise, however not on the dates prior to my move. We wasted hours waiting for delivery and several hours on hold

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4:40 pm EDT
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Home Depot Tool rental customer service

Home Depot - 795 Fairview Road - Asheville, NC

On September 13, 2022 I had the unfortunate experience of receiving less than excellent customer service from the above Home Depot location. In fact, it was unacceptable customer service.

I rented a large power tine (rear) tiller. A tool I had never used before but was ensured by the person who initially took my reservation (who was very helpful and professional), that I would be "thoroughly checked out on the operating procedures" of such a dangerous piece of equipment.

This turned out to be false.

The individuals I encountered upon pick-up were young, rude, and did not represent the kind of "customer service" Home Depot would expect (I hope).

Their first names are Jeff and Maggie.

Maggie has a chip on her shoulder and stated to me that "no one listens to the women employees around here." I had no comment, but it sounded like a "discrimination" issue.

Jeff, who was asked to help get the rear tine tiller from outside, immediately indicated he didn't want to do it, but he did agree. When I pulled my vehicle into the position he directed, he put the trailer on my hitch, backed the tiller onto the trailer and that was it. He did not chain the trailer, attach the taillights plug, or offer any assistance to strap the expensive tool down to trailer. I was never instructed that I needed to bring my own straps. No, I had to buy them. Additionally, I would think/hope that HD employees that are "throwing" heavy power equipment on expensive trailers, that said employees would care enough to check to see if the taillights and turn signals were working properly and it was safe to drive off the premises.

When I asked Jeff if he would show me how to use the power tool, his response was "You checked a box on your contract that said you would watch the instructional video." I should watch the video. After I got the tool home, I looked on the website and there was no video. I wasn't even told what website to visit. Absurd. Dangerous. Rude.

Sickening customer service; absolutely unacceptable.

I went to complain to the store manager, Pete, who got me some straps and instructed Maggie (apparently a rental supervisor) to "make this right". She did not. I was handed the straps, told to go strap it down myself, and someone (Jeff) would come out to see if everything looked secure.

No one came out to check anything or assist me in any way.

This is unacceptable. And this isn't the only time I have had issues with customer service at this Home Depot location. Once, one young man in plumbing, who was sweeping the aisle, when I have several fittings I needed to purchase told me: "Sir, I cannot be your personal assistant." He refused to help me find the fittings, amongst a sea of fittings, in his department. There were no other customers and it was one hour before closing.

I informed the manager on duty and her response was "If I say something, he'll just quit."

Not my problem.

The last thing I would like to mention is this, I have been a customer of Home Depot's for decades and have spent hundreds of thousands of dollars with this business. Most of the employee interactions have been favorable and I have never had to file a complaint.

This time, it was necessary.

Desired outcome: Inform said employees that a complaint has been filed.

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6:14 pm EDT
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Home Depot Employee

A bald white man with glasses was being extremely unprofessional and disrespectful to my family and I today (September 15, 2022). My husband asked for help regarding the stock of paint and was met with an attitude. When we decided to ask another employee for help, the rude employee cut in and threw out more snarky and rude remarks while rolling his eyes. I have the right to assume this was out of prejudice as my family does not speak the best english. This is unacceptable as so many minorities go to this Home Depot. Employees should no better.

Desired outcome: This man was very unprofessional, degrading, and I hope to see this issue dealt with, as I am sure this is not the first time this has happened. This should either be met with termination or a warning.

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10:33 am EDT
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Home Depot China products

Due to all the human rights abuses in China, Home Depot should stop purchasing products made in China. I understand that the products manufactured in China are much cheaper and the savings is passed along to the consumer, but these human rights must stop and Home Depot should not be contributing to the abuses, such as child labor. Home Depot would not be alone as many companies have sold out to China. Consumers like to buy products made in the USA. And if not in the USA, then products produced in another nation that does not have human rights abuses. Thank you

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4:49 pm EDT

Home Depot Arcade Machine

Purchase 09/02/2022 Arcade Machine online they said 09/18/2022 No stool and no riser as advertised. Was forced to deal with people that would rather sit at home on food stamps and welfare two days over 5 calls over 4 1/2 hours. I ordered so I would not have to drive to a store and the store does not even stock. Why would I want to pick up load a big box in my back seat because won't fit in trunk then unload it again to bring up to my condo. You pay $450.00 to be ripped off because of incompetent and not intelligent people running a multimillion company. I can guarantee they will never get one penny from me ever that is a promise

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2:15 pm EDT

Home Depot Internet order

Ordered two patio chair covers from Home Depot. Shipment came in a large box, but contained only one cover. Phone calls to Home Depot "Customer Care" failed to resolve the issue. HD would NOT ship the missing item, and suggested I dispute the charge with my bank. This for a customer who regularly spends substantial amounts at Home Depot, including a $1700 refrigerator just last month. The item in question cost less than $30. HD spent more than that in not accepting responsibility for a missing item. I hate being driven away from a store I like, but that's what happened.

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1:37 am EDT

Home Depot My receipt

I bought a very expensive tool from Home Depot in auburn ca today. It's a Ryobi impact torque wrench. . My complaint has nothing to do with the product cuz I just bought today. But I am concerned about is the fact that I purchased a $279 product and the receipt I was given is already illegible if I would have to return this product God forbid I wouldn't be able to because the original receipt that I was at time of purchase less than 12 hours ago is already no good. It is illegible. I don't know if it's the quality paper that you printed the receipt on or if it's the ink itself either way it's your poor quality that's going to affect me negatively. I can't even read the numbers on the receipt. I will anticipate having to take this product back but what if I did wouldn't even let me. How fair to the consumer is that? As a consumer I have options of where I can purchase my tools. I'm giving you the opportunity to correct the situation so I may continue shopping with your company. I hope to hear back from you my name is Todd swindle I'm at [protected] I'm asking if you give me a call or text message or email at [protected]@gmail.com at your earliest convenience thank you and have a great day

Desired outcome: A new receipt or an gift card or something!

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10:41 pm EDT
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Home Depot Express Delivery under Order # : [protected] from homedepot.ca (canada site)

Hi,

Please find shown below my issue and please resolve accordingly by cancel this order immediately.

This order has been placed on September 1st 2022 thru Homdepot.ca website by Express Delivery should be delivered on September 2 nd 2022. However until today September 8th 2022 the items have not been delivered.

I called Home Depot phone # [protected] on September 3rd 2022 to report this issue, agent need to contact local store but local store do not pickup the phone, it was still before 9 PM. The agent sent email to the store and she told me store will contact me. Until today nobody from home depot contact me. The status of my order still show rescheduled.

I do not need these items anymore and want to cancel this order. Customer portal do not allow me to cancel the order (no option to cancel the order). Please cancel this order immediately and explain why nobody from Home Depot to give me call. Thanks for your help.

Regards,

Jusuf Widjaja

[protected]

Desired outcome: Cancel the order immediately and give explanation

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Update by J Widjaja
Sep 09, 2022 11:17 am EDT

To : Home Depot Customer Service Manager.

Hi,

Still regarding order # [protected].

I was talking with the customer service agent and her supervisor today September 9th, 2022 without any solution, The worst thing that supervisor said was to hold the phone but actually he disconnected by transferring to the other agent and I have started the explanation again.

Please Home Depot give me a call. I am looking forward to hearing from Home Depot Customer Service Manager. You can get my contact information from my order.

Thanks.

J. Widjaja

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11:20 am EDT

Home Depot Pro desk

I was a pickup person for a costumer order, but the Creditcard that customer used was a stolen credit card I did not know this purchase was unauthorized

home depot call the cops on me with out I got in to jail with out me not knowing Wtf was going on

Be care for at there picking orders for someone also end the funny scenarios is that I did not used or saw the credit card.

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8:24 pm EDT
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I bought my refrigerator on august 14 2021 from the store. I also bought all state protection plan. on September 3 the refrigerator stopped working. I called All State on Monday September 5 to file a claim and they could not find my plan. they told me it could take up to 2 days to find it or issue me a new one. they emailed me back that night with the...

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4:07 pm EDT
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Home Depot Kitchen cabinets

Hello,

I purchased cash 3 pre-assembled kitchen cabinets that totaled $631.00 about 3 weeks ago and it happens that my contractor wanted the assembled cabinets, somewhere I missed placed or threw away my receipt.

I took the cabinets and they refused to give me a refund, so I asked for store credit and that was also denied.

I spend thousands of dollars at Home Depot doing remodels to the rental homes that we own.

Desired outcome: I would like a cash refund or store credit since I will be using the funds at Home Depot anyways.

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8:30 am EDT
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Home Depot I want Home Depot to do the jobs that they were paid to do.

In January 2022 I ordered cabinets, vanities and flooring from Home Depot and was told that order would be fulfilled in May 2022. To date I have a house full of damaged cabinets taking up over two rooms in the house. Home Depot has given me excuse after excuse. An installer came and installed the 2 bathoom vanities bottoms but both are damaged. I have called Home Depot multiple times with no resolution. I have called the installer multiple times and get no response from anyone. To date I have paid Home Depot more than $30,000 for kitchen and bathroom remodel.

Desired outcome: I want to be compensated for my time and space being taken up by box after box of damaged cabinets.

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8:51 pm EDT
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I have shopped at this CourDAlene, Idaho Home Depot for 30 years. I now come in almost every day. I have come to know many of your very pleasant and helpful employees, and often I am lucky enough to get a hug! However, there is one Woman "Sue" who has worked there for many years in Customer Service who has been nothing but unhelpful, belligerent, and...

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About Home Depot

Screenshot Home Depot
Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States and beyond. With over 2,200 stores in North America, Home Depot has become a household name for homeowners, contractors, and DIY enthusiasts alike.

The company was founded in 1978 and has since grown to become the largest home improvement retailer in the world. Home Depot's success can be attributed to its commitment to providing high-quality products, exceptional customer service, and competitive prices.

Home Depot's product offerings include everything from building materials and tools to appliances and home decor. The company also offers a variety of services, including installation, repair, and home improvement consultations. Home Depot's knowledgeable staff is always available to help customers find the products and services they need to complete their projects.

In addition to its brick-and-mortar stores, Home Depot also operates a robust online store at homedepot.com. The website offers customers the convenience of shopping from home and features a wide selection of products, including exclusive online-only items. Customers can also take advantage of free in-store pickup or home delivery for their online purchases.

Home Depot is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has set goals to reduce its greenhouse gas emissions, increase its use of renewable energy, and promote sustainable forestry practices.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. With its extensive product offerings, knowledgeable staff, and commitment to customer satisfaction, it's no wonder that Home Depot has become the go-to destination for homeowners and contractors alike.
How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

Overview of Home Depot complaint handling

Home Depot reviews first appeared on Complaints Board on Jul 14, 2006. The latest review Long list of incompetent people unwilling to help, Eagan, MN was posted on Dec 17, 2024. The latest complaint Went to Home Depot to buy 4x8 MDF… was resolved on Oct 10, 2023. Home Depot has an average consumer rating of 1 stars from 11307 reviews. Home Depot has resolved 231 complaints.
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  1. Home Depot Contacts

  2. Home Depot phone numbers
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    +1 (907) 232-6285
    +1 (907) 232-6285
    Click up if you have successfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (907) 232-6285 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (907) 232-6285 phone number
    38698
    38698
    Click up if you have successfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have successfully reached Home Depot by calling 38698 phone number Click down if you have unsuccessfully reached Home Depot by calling 38698 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling 38698 phone number
    Text Support
    +1 (800) 430-3376
    +1 (800) 430-3376
    Click up if you have successfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have successfully reached Home Depot by calling +1 (800) 430-3376 phone number Click down if you have unsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number 0 0 users reported that they have UNsuccessfully reached Home Depot by calling +1 (800) 430-3376 phone number
    Customer Support
    More phone numbers
  3. Home Depot emails
  4. Home Depot address
    2455 Paces Ferry Rd SE, #B #3, Atlanta, New Jersey, 30339-1834, United States
  5. Home Depot social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Home Depot contacts

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