Home Depot
Reviews and Complaints

I placed an order for hardwood floors on Sept 6th and when I placed the order, was given an estimate of it being delivered on Sept 16th. Since I was using the hardwood floors for my home that I am working on getting on the market to sell by Sept 25th, getting it on Sept 16th was fine. I have been waiting at my place since early morning on Sept 16th since I got a notification that it is on it's way to Sacramento and it will be delivered today. Early afternoon when I checked the status again, it showed that it will be in Salt Lake by Sept 23rd. I called customer service to find out what is gong on and was told by the customer service rep that she talked to Estes transport and yes my hardwood floors will still be delivered today. I asked for the number for Estes so I could call them if it still hasn't arrived around 5PM. I called around 1:30PM to get an estimate of the time and was told that my shipment wasn't even in California! The shipment is expected to arrive at Salt Lake by Sept 23rd and she told all this information to the Home Depot customer service agent I first talked to. I was absolutely livid and called Home Depot and was put on hold for about 30min while the second agent was on hold with Estes. I told the second agent that she is not going to be able to get the to deliver today since the flooring is not in California and asked that she cancel my order. I cannot believe the first agent LIED to me! I will never be shopping at Home Depot again. I used to be a loyal customer but this experience really pushed me to the limit especially when I'm already stressed trying to get my home prepped to get it on the market. If I had known that I wouldn't be getting it on time, I would have looked for another option. Now I'm having to scramble.

I tried to design on line yet it would never go through. We then went into the store only to find
1 person to help me with the design. We hand to stand the entire time. I told the person who worked in the garden shop my design. I ordered everything I wanted. Well he said he doesn't normally work in that area. Anyway I said 10x10 with black roof and undecided color because we wanted it to match our other building. Well the computer went down and he had to reload.

Someone from the tuff shed came out to see where to place the shed. My husband told him to match as close as possible to our already built building with A BLACK ROOF.

When the building was placed as of today, not a cream color It was gray and had a nickle gray roof( not black) I think when the sales guy lost the first info he was given he got in a hurry to try and reload and chose the wrong roof color. Plus we thought the first guy that came out took pictures of our existing building No, he did not.

Well even after all that, the guys that installed our building never touched up the nail holes, they tried but already loaded their ladders which should have been used to reach the high spots.We are very disappointed.
I think we should be reimbursed with some of our money or you need to have someone do what we ordered the first time. I had to order paint cost was 80.00 to repaint, I don't know how much the cost would be to re do the roof . A very disappointed customer, Johnny

Ordered a grill that was to be delivered by the 14th of August. Never showed up and HD has no info on who is delivering or when or if it will arrive. Manager said they authorized a new grill to be sent out and if other shows Id just have 2. Then was told oh that can't be done . First and last time I order homedepot.com why promise a delivery just to find out they don't know who sends stuff out. Wouldn't have as much of a problem if the grill wasn't over 600 and was for a birthday present

This morning I ordered drywall from the Home Depot neatest my house( 30 minutes away). For whatever reason they split my order to 2 different locations. I called the closer one to see why, and they couldn't say why because they had all the drywall I needed at that location. I was not about to drive across town to another Home Depot for the other half of my order. They said they can cancel that one and I would have to reorder, and I'd get my refund in 2 or 3 days. That is ridiculous. Why do I have to pay twice for something only to have them refund my money in a few days.

They need to have someone with the authority to transfer my payment to the one store so I can get what I ordered. They have serious issues that need to be addressed, and not put the onus on the consumer to jump through hoops because of their computer system.

Just visited Home Depot in Matamoras and wanted to apply for a veteran discount, Since this was posted on the website I figured that Home Depot cares about Veterans."We're dedicated to giving back to those who have already given so much for our country, and with more than 35, 000 veteran associates, taking care of them is personal to us". Wow what a lie and to actually post a lie like that on the website for every Veteran to see. I attempted to present my DD-214 Military Discharge proof to the courtesy desk and was told without Veteran on the Drivers License to take a hike, plain and simple. Treated very rudely at the courtesy desk I was and I imaging the 2 girls at the service desk were trained well at treating customers rudely. Probably my fault for going to Home Depot in the first place and thinking I would be treated with respect (not) for a $2, 000 riding Lawn Mower instead of going to Lowes where all Veterans are and are thanked after every purchase. I doubt if anyone at Home Depot who reads this cares especially the Executives but I will bet any Veteran who reads this will. Veterans don't forget.

We purchased several appliances from Home Depot in Easley, SC on 6/27/2020. GE Washer and dryer, Samsung over the range microwave, Samsung refrigerator, and a Samsung dishwasher. They told us they would be delivered on 8/4/20 due to availability. We accommodated our work schedules around this delivery date. We received a text message on 7/27/20 to be ready for delivery on 8/4/20. On the evening of 7/31/20 we received a call from a third party service stating that all of the appliances were not available and would not be delivered until 8/19/20. There was no explanation. We contacted Home Depot and they stated that they have no control over the vendors shipping dates. This is sub par business practice and several calls led to absolutely no one who could even explain the issue.
This led to us canceling our order. We will take our business elsewhere.

Last December we hired Home Depot to clean some upholstery. They sent their contractor Steam Dry to do the work. The person did not put down any drop cloths and was warned that water would damage our laminate floor. He brushed me off saying that he knew what he was doing. Needless to say, we have several areas that are damaged. Both companies were notified, pictures were sent, manager came to see the damage and took a sample of the flooring to see if they could fix the flooring. Needles to say the flooring is discontinued. Home Depot requested that I get two quotes on repairing the floor. In order to do the work, the entire floor needs to be replaced. The estimates came in at $5, 000 -$8, 000. Both companies refuse to except the quotes and offered me $200 gift certificate from Home Depot and $200 from Steam Dry to go away. What can anyone suggest I do?
Poor customer service from both Home Depot and Steam Dry.

Prcious Mae De Verai is whom I have been dealing with. She has all the files, pictures and information from Steam Dry. The work order came from your St. Catherines store. Steam Dry does not despute the damage but they are not willing to replace the entire floor which if you know anything about laminate knows it can't be fixed by just cutting out one section. There are more than one areas that are damaged. I feel that they are taking advantage of me as both a woman and a senior. I would expect Home Depot
to be responsible for their contractors.

A response from you would be greatly appreciated as soon as possible.

Erma Bader
3845 Roxborough Ave.,
Crystal Beach, Ontario
L0S 1B0

[protected])

I was in the Corning/painted post store for over an hour and not on customer service associate did not come near us to ask if they could help and in the cubicals near the washer dryers area and no one bothered to approach us to ask if they could help. I was in the store on Friday. Just to let you know I went else where and purchased what I needed and will not go to your store in corning/painted post again.