Home Depot
Reviews and Complaints

Many of my exchanges they have deemed "fraudulent transactions" we're made *with receipt* as well as within the 90 day requirements. Because I did not ask for my money back but instead exchanged defective items or extra material for non-defective items or slightly different material to service my customers needs; they assign me a store credit that I use in the same transaction. They have to verify my drivers license so I am the only one who can access the credit... Well these completely legitimate exchanges are counted as "return without receipt" unbenoknst to me. As soon as that denial paper printed out the clerk's demeanor went from helpfully pleasent to down right rude. Not to mention I was not given a warning as said on the web site nor is any information posted for customers to see. I do not take part in grocery "rewards" programs because I do not like my data being horded and prostituted to the highest paying ad company, but at least the grocery store gives you an option. The retail equation is commiting personal information theft. This is an invasion of privacy and they should be held responsible for their perverted actions. This is disgusting 😡

I used the Home Depot to find a contractor and was referred to Statewide Remodeling. It was the worst experience I have ever had. They are unresponsive, extremely expensive, extremely rude and simply not worth it. 2 months for a shower remodel. The actual work time was 5 days, approximately 45 hours. Horrible experience and I'm extremely disappointed in Home Depot for referring them to me.

I was charged $195.01 in late fees and interest charges on an account that was paid off in Dec. 2018. I am trying to get this matter stopped.
This started December 10, 2018 . My account with Home Depot is #[protected].
I was told by Genesis Card Services that if I paid for the total purchases (original amount) as a "settlement", I could then request late fees waived and the account would be considered "paid in full" as of 12-11-2018.
However, only 2 late fees were dropped on 12-28-18, and I continued to be billed late fees "to the late fees" for five months subsequent! When I brought this to the attention of their Customer Service in Feb. 2019, I was told there was nothing that could be done about it.
I am now requesting all late fees/interest charges be dropped and the account be considered "paid off" - since my final payment was received by phone on Dec. 11 2018. (The total now is $195.01 - a whopping amount considering it is all late fees and interest charges as the original two purchases were since paid for and the card has been "dormant" since Sept. 2018).
Please see to it that this matter is resolved as soon as possible with Genesis Card Services/Home Depot Home Improver Card. Thank you. Ellen Trumpler (account holder w. Home Depot)

I ordered retaining wall block it was suppose to sat April 20 2019 it did not show up . I took off work at overtime had several workers there to help move blocks a expense i had to eat . Called store manager was RUDE to me he had computer problems and he rescheduled for Tuesday the 22 th DID NOT SHOW AGAIN NO CALL NO APOLOGY
MY ORDER 3 is H1504-166593. Please tell me when i can expect the order MY father says he has the same problem with home depot in show low az. I now received a call store manager will not talk to me direct says {friday] iS THIS NEW TIME REAL ANOTHER MAYBE OR WHAT/? I am thinking about canceling my order and LOWES is looking good Please respond truthfully my status

Buyer BEWARE! I purchased carpet from the Chippewa Home depot. First problem was when a 17 year old changed my order to a more expensive padding and this was found out when the installer sales person read over my order over the phone. They put 5 extra charges on my order and some they knew were to be free. (like the steps) They had over $370 of extra charges that we got removed before they were to install. They offer a 7-10 day install guarantee which they failed to install during that time and just kept calling and finding reasons not to show up. This put me in real jam because I had business to conduct the day after they were to install I called and was reassured by several managers that it would be done in time. Well it wasnt and not only that they sent 2 non English speaking people to my house at 9:30 pm and they could not install the carpet because they didnt bring rug cutters. This went on for days with managers promising me that they were coming out. Three whole days later they came and installed the carpet. I was told that they would credit me back some money I lost with hiring men to move my furniture so the carpet could be installed and only paid me $200 out of the $350 I was out of. I was guaranteed the carpet company was paying me $100 for their hand in all this and have never been contacted to this day. I have left messages and have been told they were getting my refund and still nothing. Lowes has a better customer service policy...Home Depot is a whole scam.

Even the "Operations Manager" had the nerve to threaten me saying if I mention going to court he would hang up. This was sooo unreal. Out of all of this and more just think no one even called to follow up to see if I was satisfied yet...look dont waste your time, there are plenty of other places to shop for carpet.

We received the Crestridge 7-Piece Padded Sling Outdoor Dining Set in Putty in the mail and the Table top frame was bent when we received it. I've contacted Home Depot to replace the table top and they agreed; we are still waiting.

I have tried 3 times to leave an honest product review with Home Depot, including both good and bad aspects of the item, but Home Depot keeps rejecting my complaint. It is outrageous to me that my review of the product is not being allowed online to let other customers know what to be careful of with this product.

Home Depot has lost a good customer.

On Friday April 19th 2019 I was in the store located at 6325 Jog Road Delray Beach Fl around 7:30 pm. I was in the store getting a piece of plywood and have it cut to my specifications.
The worker who name was Bob Hoerrner I was explaining what I wanted done for my cut and he was doing the opposite of what I said and I told him no that is not what I wanted and he told me he knew what he was doing and I said no that is not it and he was not listening to me and became belligerent saying he knew what he was doing which was not.
It escalated to I said no you do not what you are doing and not listening to me and becomes so I dont know what I am doing then and walks away mouthing off words I could understand.
Two other employees Jon and Gary were present at the time and were stunned at his attitiude to the customer.
I have went and spoken customer service and at the time I believe was Tasash and explained to her that this employee was totally unprofessional and I dont care how many hours he works or his age this should never be.
I hope she deals with this person and a severe reprimand needs to be placed in his file.
This kind of attitude would never be allowed in my business and should not be at Home Depot.
Jack T.

My name: Erick Zappey
Address: 1955 N. 1910 W.
St, George, UT 84770
email: [protected]@gmail.com
phone: 435/680-2883

On 04/18/2019, I was advised that an item I had ordered was in and ready for pickup. (Order # WA60344793). This was a large, heavy, and costly piece of furniture. at the order desk there appeared to be some confusion and the item could not be located. One of the service desk people went to look for it, somewherre in the back. After 15 minutes she still had not returned. I went looking for her and found her coming back up front. I asked if there was a problem, and she advised she found it in the back and that it consisted of 5 large heavy boxes and that they were loading in on a cart now and would meet me at the "Pro", door parking. So I went there ans waited, and waited, and waited.

I had initiated my contact at 5:20 p.m. I was supposed to be at an awards banquet for my grandson at 6:15. I had been waiting now for 45 minutes. I returned to the service desk and as telling asking another clerk what the problem was? The initial clerk overheard and stepped over, telling this clerk that she knew all about this and that my packages were waiting for me at the pro door, I told her that No, I was waiting at the Pro door and nothing had been produced.

GThe new clerk called back and assured me for a second time that the item were on the cart and heading to the Pro door as we spoke. I returned to the Pro door and waited, and waited, still nothing.

A clerk at the checkout in that location asked if she could help, I explained the situation and that I was running short of time. She said let me see what I can find out. She then went spoke briefly to another clerk then just started helping other customers. Completly ignoring me.

I twas now 6:11 p.m. Still no sign of my purchase. I returned again to customer service, re-contacty clerk # 2, who called and assured me the items were now enroute to the door. (They weren't and had not even left the back room). I had been waiting for 51 minutes since my initial contact with customer service. I advised that I had to leave but would return in an hour.

I was way late for my grandson's ceremony.

Upon my return, low and behold, here was a pallet with my items strapped to it. I contacted one clerk at the Pro desk asking for assistance in getting this to my truck, (time: 7:10 p.m.). Was told she would find me some help. Waited 10 minutes, observed numerous employees walking back and forth, stopped one and requested help again, he said he would find someone that could operate a fork life. Waited 10 more minutes and asked a third time for assistance, was assured she would find someone to help. At 7:43, I procured a flat cart, cut the straps, and began lifting and moving each of 7 packages individually onto the flat hand cart. Numerous employees watched, NONE OFFERED TO HELP!

I am a senior, recovering from having a kidney removed, and I was so fed up with the lack of consideration and respect from this store that I felt risk of injury was preferable to the treatment I was receiving.

So I pushed this over loaded hand cart to the loading area, one by one loaded all the boxes myself, (employees walking by every where), and left.

My sister and myself were looking for a certain doormat online seen one at HD computer said they had five( other stores had less) so we went to Livonia store to get mat, well when we got there after finding mats guess what the one we wanted the space was empty! So start looking for employee to scan bar code to see if they had any as i said computer said they had 5 asked one lady she just said "oh ask her thats her department" WHAT? she didn't have a scann gun and wasn't her department so no help from her. Waited for the other lady to finish up with other customer asked her told her computer said they had 5 what did she say Oh the computer dosen't update ? did she scan shelve nope try to see if the elusive 5 were anywhere to be found? Nope she just kinda walked away so we left with no mat total waste of time. can't find any where to complain at HD directly will keep looking! Hey HD hire some people who want to work and not hang on their cell phones instead of assisting customers. I've applied there and know customer service will they hire me nope guess i'm to old they are more worried about hiring young people who would rather be on phone than work! HD step up your game hire people who want to do their jobs!

I purchased a GE Adora Potscrubber dishwasher from Home Depot in 2012 and paid for the 5-year extended warranty. Installation was fine. Within three months the door handle came off, requiring a service call. Based on other reviews, this is a common problem and requires a technician since the inside panel must be removed. The dishwasher never did a great cleaning job, but it worked. Then recently, we noticed our beautiful oak hardwood floors warping in front of the GE. Turns out the dishwasher had sprung a leak underneath and behind the door about a foot. It leaked at a rate where water didn't gush out, but slowly seeped beneath the oak floor into the subfloor. Of course this occurred out of warranty. I called GE's "Customer Care" number and talked to a person who came off like a robot, reciting a script and telling me that it's not their problem. So much for customer care. So, we've purchased a new LG but need to get our floors refinished in the meantime...$2, 0000 roughly to do the job. Like others here and on other consumer sites, GE has degraded in quality over the years. The once proud Made in America brand has become junk in their quest to offer low prices. I'll never purchase another GE appliance and will dissuade others as well. LG and Samsung are much, much better options for quality and performance. A new slogan for GE might be, "Never Again."

I have shopped Home Depot for many years now and that has now ended. I used to, as a Military Member, get 10% off every purchase at Home Depot. Now your company only has 10% discount on certain items, and the discount is limited to 50.00 dollars. This is despicable. Due to this fact I will no longer be shopping at your stores. Lowes offers a 10% military discount on every single item in the store and does not limit it to 50 dollars. Lowes also verified my service, and I can apply my military discount online as well. Lowes is leaps and bounds above your store when it comes to taking care of the Military Personnel;. I will be spreading this news all over social media as well in an effort to get all my fellow veterans to switch from your store to only shopping at Lowes.

Hello,

Date of the incidence: March 19, 2019

We had home depot serivce engineer came to our residence and took measurement on March 05, 2019. We paid $100 for measurement on March 2, 2019.
We took the measurement paper and orderd Bally Skylight Blinds on March 8, 2019 and paid $215 including installation by homedepot. We specifically asked for 9 feet long pole for skylight blinds.
We received delivery of blinds on March 19, 2019, as instructed we were checking the delivery and notice the pole was not recieved. We called 973-335-5917 around 6:15pm, we were told by customer service to returned and reorder, then we were transferred to Blinds department, phone was not answered after holding 2.31 minutes.
We carried the blinds and went to store, we were told that someone will call tomorrow (3/20/19), person was not ready to resove the problem.

We would like to get this resolved ASAP. At this poing we are stuck with homedepot since we have paid $100 for measurement.

Please contact us at [protected].

973-335-5917

I placed an order on March 14th with overnight delivery. The order was split into 5 separate orders. The money was billed immediately however over 1/2 of the items were out of stock. The other items did not arrive on the 15th, 16th, 17th so I called. I was assured it was set to arrive by 5 pm. Only one item arrived and was dropped in our lobby without anyone knowing it. I called today the 19th and was told the item in the lobby was signed by me (and I never signed for anything). The WHOLE order had been marked delivered at that time. At this time, the only item received was a case of paper and no one knows where the rest of the items are. I was told I cannot cancel the order as it has been signed for! These items did NOT ship or deliver when they stated the would or did. Someone obviously saw my name on the window and forged my name which would be the carrier. Getting any satisfaction from the company itself is a joke. I own a tax office, time is of the essence for supplies. I will not use this company again.

Sent my wife in my truck to pick up 3 sheets pf the cheapest plywood available. I told her its 13-14 dollars a sheet. She went to the store asked Casey a MOD/keyholder and seasoned employee what is the cheapest plywood and thinnest available. He told her the 17$ plywood and said that's all they carry. She also went to checkout and called for loading assistance, well this lumber /manager on duty made it a priority to go home and clock out instead of finish the in-store transaction and get her some help loading these three sheets of plywood he sold her. She proceeded to checkout and loaded them herself into ny lifted truck. I worked with Casey years ago and never thought he would not only lie to a customer but also leave her to load them alone possible either causing injury or worse. Several managers at that store should be under review especially in these instances where a potentially hazardous situation can happen resulting in injury. I happened to call on my lunch break and she was on her way home with the incorrect plywood that she had been lied to and had to load by herself.