HP
Reviews and Complaints

My daughter is a college student that has used this computer for two years. The serial number is cnd019579b. It was purchased from HP in May of 2020. There has been many complaints about this same issue. She was disappointed that the product was not more durable. She had a hinge problem that resulted in a cracked screen. She spent $200 on new hinges and the same thing happened again.

Case Number: [protected]

Country India

Product Name HP ENVY Laptop 13-ba1000 (1F4E1AV)

Product Line Consumer Premium Notebooks

Product Number 46D68PA

Serial Number CND2011Z5P

Failure Description Zee//pr//ind//ENG//HP ENVY Laptop 13-ba1000 (1F4E1AV)//Audio issue

Client Complaint and Legal Notice to HP (Consumer Court Case Filing in Process)

The above laptop was procured with 100% down-payment from HP IT World in HSR Layout, Bangalore India. Both HP and Sales Distributor sold a faulty laptop with audio (mic) hardware issue. The next day when consumer complained about the issue to HP IT World, the answer was - "our job is to sell laptops from HP and not worry about after service or faults. You deal with HP Customer Service directly by calling them on toll free number (which works only after waiting for 10-15 mins)". I am surprised to see HP has gone down to such low ethics and professionalism where they have got such retailers. After complaint, HP is asking consumer to get the DOA and again go to same retailer for the replacement. My question is why should consumer go to same retailer who misbehaved with consumer? How come a faulty laptop under premium brand can be sold by HP in association with such bad retailers? Is the consumer at fault and why consumer should bother about this? Let HP send their team to replace the laptop at consumer place and apologize for mess.

I bought a HP 9015 printer 10 months ago from Amazon ten months ago. It is not Faxing because it won't pick up the original. Went through the tutorials and two Techs from HP. It was deemed a hardware problem and needed to be replaced under warranty. I received a case number for the replacement. Ten days and 10 hours later, a replacement has not been sent. I have been on 3 different countries with the lack of support. You keep repeating yourself to every tech or manager. They try to use the out of warranty claim, then lie to you, and send you to another department, if they don't hang up on you. They are the worst company that I had to deal with. I have an extended warranty that they backdated one year. You can't get any person at Corporate.Seven techs later and nothing accomplished. Update. I purchased a two year extended warranty on the replacement printer. i never got the replacement printer, and they took one year off my extended warranty. They back dated the new extended warranty by 1 year.How are they still in business? It's been weeks now

I bought a HP laptop, placed an order on the HP website on 11/28/2021, bought an HP ENVY x360 Convertible Laptop - 15t-ed100 laptop, shipped to me on 9th December from China, I received this computer on 16th December Notebook, Serial Number: CND1481CTK. But it took only 2 months for the laptop to break, no internet access, and no sound from the speakers. It was sent to HP repair station for repair on March 19, 2022, and it was not repaired for more than 3 months! It was not until June 28, 2022 that I was asked to pick it up and said it was repaired, and I have been waiting for 100 days! , but I took the laptop home for testing, and I could access the Internet for a while, but not for a while. Finally, the laptop showed that the hardware was broken. What should I do? Paid $855 for a malfunctioning thing that couldn't be repaired!

For this repair notebook, the repair time of 100 days (more than 3 months) is too long. What's worse is that it has not been repaired, and I still cannot access the Internet. The computer indicates that the network adapter hardware is faulty. I have crashed and I have no confidence to repair this computer again. , Requirements: Replace with another model laptop!

I'm sure this is the worst service in the world, because I used to be a senior supervisor of computer and notebook repair services. For notebook repairs, there is a quick 2-hour repair, stand and wait, and the repair will be completed immediately. If it can't be completed in 2 hours, transfer to Repairs are completed within 3 working days, and 90% of laptop repairs are completed within 3 working days!

Never seen the worst service in the world like HP!

Where to start. I've invested over 35 hours in trying to get this printer setup, connected wirelessly for more than just one session. Printer won't feed paper, printer can't see ink. Printer can't connect to PC. Just a million things. HP has been spectacularly useless. Their agents are 100% incompitent... They don't know how the products work and can only give vague instructions with no details. I've litterally not gotten more than 1 copy, 2 scans and 2 prints in over 2 years. They just kept stringing me along. I get so fed up that I just walk away after a while until I find I need to print or copy something. I spent 2 hours today and got no where. I is just faster to use kinkos. I feel robbed.

I purchased two different HP All in One Printers within the last 90 days. Both printers had the same problem. Would not print. The printer would not print from the laptop.

I re installed the printer, powered down, hard reset, and unplugged for 5 minutes.

Purchased first #7214 HP All in One printer 4/7/22. Printed for about 2 weeks and made an awful noise. Printer stopped printing and working. Would not print or copy. Returned to store for a refund. Geek Squad could not repair.

Purchased 2nd HP All in One printer on 5/5/22. The All in One Printer HP Envy#6455e prints sporadically. I re installed the printer, powered down, hard reset, and unplugged for 5 minutes. On 6/18/22, the printer will not print or copy. Geek Squad has repaired the printer twice since 5/5/22.

Since 4/7/22 Geek Squad have repaired my two different printers at least 4 times. I start school in September and need a reliable printer.

I want an apology from HP. Because I cannot take the printer to Geek Squad for repair. The turnaround time for in home repair Geek Squad is about two weeks. So, every two/three week after the purchase of a printer Geek Squad was making a repair. This is my second printer in less than 90 days that do work. I am returning the latest HP All in One printer to Best Buy on 6/20/22.

I have subscribed to smartfriend with assistance from law enforcement and my account has been charged more than once. I tried to contact through the website and the links they provided do not work. It only gives you generally info.

The HP 65 black ink cartridges that I have purchased in the last 3 months from the Target store located at Pine Creek Center, 55 Blazier Rd, Wexford, PA have run out of ink after printing only 15-20 pages. According to HP specifications, this cartridge should print approximately 120 pages:

Brand HP

Color Black

Compatibility Options OEM

Page Yield 120

HP deliberately delays repair case to wait for warranty to expire to avoid repairing faulty product

Product: HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q879AV)

Computer initially damaged due to an internal fault on March 17th. Customer rep encouraged me to wait until May to schedule the repair due to my studies.

On the 1st May I make contact to discuss repairs and collection. I am again encouraged to wait a week to schedule collection.

On the 8th May I contact to discuss repairs and collection . HP 'agrees' to repair device and advises me to wait for a call to arrange this.

On the 11th May, I still had not received a call to arrange the collection. I contact HP and they inform me that the case is under review and being handled.

On the 15th May, having still received no contact from HP, I make contact and discover the case has been closed without informing me. I am told to contact New Zealand HP to arrange repairs.

On 17th May I am supposedly given the contact for New Zealand HP by the UK rep. I attempt to contact HP New Zealand via whatsapp. I am placed in the wrong queue at 5.31pm BST on the 17th and remained there without contact until 8.02am BST 18/05/2022.

On 18th May I discovered that I had been placed in the UK support queue, not the New Zealand support queue as requested.

On 19th May I finally made contact with New Zealand HP support "Please tell them the unit has global coverage So you can arrange and service to the unit”

I contacted UK HP and was told: “Your device repair are supported by Australia and New Zealand only”

On the 23rd May, HP said "as this unit was purchased outside of UK, HP can only provide technical support on best effort basis"

On the 24th May, HP said "we are ready to honor the Global Warranty Policy, and have requested our support team to reach you by phone to assist further with the issue with the unit"

On the 26th May, I finally made contact with HP and was quoting my case number to agents who subsequently sent me to different departments, placing me on hold several times. I was then informed that the case number I had been given did not exist in the UK system. A new Case ID was created for me, and attached to my complaint. I was asked to send photos of the damage, and I did so.

On the 27th May, I received written confirmation that " We have successfully received the pictures you have sent us. We escalated the case to the right department, as soon as we get an update we will provide you with all the information"

On the 30th May, I received an email " After checking with our engineering team, we would like to send the unit to our repair line. We will need to discuss it directly via phone"

I called HP and was told that my case had been escalated and would be sent for repair, and would be collected on the 1st June in the morning. We discussed collection arrangements, and I was told I would receive an email confirming this.

On the 31st May I still had not received this email, so I called HP to follow up. I was informed that my repair case had been closed, without informing me.

Consequently, I believe that this month-long interaction has been designed to bring my product closer to the warranty expiration date, such that HP has deliberately obfuscated the repair process for a product protected by their global coverage warranty so as to avoid responsibility for repairing the faulty product.

using windows 11. before i can scan must use troubleshooter[states nothing found] scan then works until pc shutdowns. on start up no scan[says i need a WIA driver] troubleshoot & then ok. have uninstalled/reinstalled software, run hp scan dr. to no avail. note one pc w11 home, one pc w11 pro. same result.

refer attachments.

hp tech' dept' tried once to fix it but after requesting more info & follow up next day they provided a different technician who wanted to know what the problem was. i declined to waste another hour of my time over ground that i had provided

previously.

First, I'd like to start out that I am a long-term HP customer of over 30 years (spending $1,000 of dollars on HP Products) and I have a lot of experience with your Customer Service, Departments. I remember when you still had a US based Customer Service Department and then it changed to India, and now its the Philippines. In my opinion, your customer service has really changed and not in a good productive way.

Let me start from the beginning which started just about a month ago. On April 15 I placed an order H348640951 spending over $2,000. I ordered a HP Pavilion Desktop Computer, a HP Office Jet Pro 8025e all-in-one printer and a HP E34m G4 WQHD Curved USB-C Conferencing Monitor plus ink and a couple of wireless keyboard and mouses.

Several hours later I became concerned that maybe the monitor I ordered might not be the correct choice so I called the Sales Group and discussed it

with a Sales Rep and he told me that the monitor I ordered was not the right choice.

So he said, he would cancel that order and that we should put together a whole new order (Order # H348622366). So I ended up purchasing a HP Pavilion 27-ca0276z Bundle AiO PC (all-in-One), plus the HP Office Jet Pro 8025e All-in-One Printer, ink and a HP 3 year 3 day Onsite HW Support for Consumer Desktops and a lot of ink for a total of $1,939.92.

So I thought we were all good to go. But as it turned out, the first order wasn't canceled at all. So on 4/21 both orders arrived. I was very disappointed that the first order did not get canceled.

So the Delivery Driver said that if I refused the first order that it would be returned to HP in Tennesse. I was a little hesitant but he assured me that they would be retuned to HP, so I agreed and refused possession of the desktop, printer and the 34" monitor. He did not mention that there would be another tracking # for the return.

So right after the Delivery Driver, left I called the HP Customer Department and explained what had happened. I gave them the 3 tracking numbers [protected], [protected], and [protected]. It showed that I refused to accept those three items (documentation attached).

I called at least 5 or 6 times over the next week to track the progress of the return. Unfortunately, each time that I called I had to start at the beginning to bring who ever I was speaking to explain the situation. I felt like I wasn't taken seriously, they were often hard to understand. I was lied to and mislead several times. Finally, I was told on 4/28 that all three items were received back in Tennesse. I was told that now that they had all three that they had to be examined to make sure they were in the same condition as they were when they were shipped and that could take 7-10 days,

Then on 5/5 I received an email that I was issued a refund for the desktop computer. Of course, I was happy about that. I figured that maybe different people were responsible for computers, printers and monitors.

After several days passed, I was getting concerned that I hadn't gotten any

notification about the other two items.

So, I called the Customer Service to inquire. Again, I had to explain everything from the beginning. I kept getting different answers from the various people I had to speak to. I finally asked if they opened a case # and was told that they just used the order #. I was told that my reimbursement was approved ($1,000.35) and that I should get an email telling me so.

After a few days of not getting an email about the confirming the reimbursement I called again and they gave me a reference # R3011491774.

That day I spent an hour and a half just to get that.

A few more days and nothing called again. This time I was told that Tennesse had not received the other two items. I said how could that be possible when I had been told they had. Again, I gave them the original tracking numbers. And they finally tell me that on 5/13 they asked that a trace for the two items was requested. I asked, why that was not done immediately. The more time that passes they harder it might be.

That should have been done, the first time that I called.

The bottom line is this should be worked out between FedEx and HP. It's documented that all three items were refused by me and were supposed to be sent back to HP Tennesse.

I have spent hours upon hours of time trying to get this resolved and have been told so many different things, that I'm very frustrated to the point that in the future, l might have to think long and hard about purchasing from HP again.

This has been a nightmare.

Dear Sir/ Madam,

Apologies for addressing complaints email directly to the whole of HP, as a consumer I’m really upset with HP Business laptop support

I’m an IT contractor, and bought a brand new business laptop either HP elite on 8th Feb 2022 as suggested ( either HP business or Lenovo Business laptops) by my client (Novartis) to connect VDS( Virtual desktop system ) support their global project remotely.

Issues

1. On 18th March I reported the1st issue that I’m getting over stack Popup frequently just 9 days outside the warranty.

2. On 6th April I had reported 2nd issue that frequently I’m getting blue screen issue (Proofs submitted)

3. On 11th May I reported Fan noise (Constantly running)and Audio issue

4. HP sure start issue (new One ) I have to restart my computer several times to login

Also I never know at what point in time Issue 1 & 2 occurs, it happened randomly, my management also annoyed due to this issue and its really a stressful situation every time when I go offline I have to justify my client.

Despite of spending such huge money £1678.80 for the laptop plus next day onsite support £70 and struggling to get proper support from HP.

Can I get a replacement laptop or buy back option I can pay more for better issue/ risk free model?

I really need HP support here as its heavily impacting my job and their deliverables.

Kind Regards

Thanuja Noogala

+[protected]

In January of 2022, I purchased an HP Smart Tank 7000 series printer at Best Buy in Tigard, Or. The printer seemed to be working ok for the first few months, and then began to exhibit multiple issues: printing one item resulted in multiple sheets jamming through the pathway; printer lights were not working; or were blinking on and off; printer was not responding to PC commands; printer lights did not turn on when power was on; printer lights went on, only when cover was lifted; printer turned on and off at will... etc. etc. until finally, printer did not even copy. In total, I was able to print approximately 3 sheets of paper...in a 4 month period! I had contacted customer service (evidently in India) on 3 separate occasions, taking hours of my time, without results and after mutiple attempt to resolve multiple issues... without resolution. At the end of the last phone call with Tech Support in India, they recommended that I return the computer for repair or replacement. I do not want another HP product, not after all of this, so I contacted Escalations Department, and asked to return the product, and receive a full refund for this defective product, which still has 100% of the original ink, less 3 pages worth. I paid $384.99 for the printer, and was offered $289 as a buy back. I am still waiting for this to be resolved. They agreed to send me a shipping label to return the printer, but not a box... which they want me to supply... and to take the product to UPS. I am still waiting. The case number is [protected]... Melissa is case manager.

We bought a new HP deskjet 4100 series printer and subscribe at HP Insta Ink but it only worked well for less than 2 months. After that we can no longer print. Mutiple agents tried to solve technical issues which calls lasted for more than 8 hours but still no one can detect the problem. The issue seems very simple from network connection, to ink , subscription etc but still no avail! I need to print a very important document so i ended up travelling to Staples to print! This is such a waste of time and money! I dont understand why no one can resolve this very simple technical issue! I tried to be patient waiting for the tech support to fix the issue but sorry, i already lost my patience! These products are such a failure!

Re: case [protected]

I have been a client of HP Smart Friend for over three years now. On 4.26.22 I contacted the service as the PC was sluggish and became unresponsive at times. The technician who responded to my request for assistance was "Kevin". He proceeded to gain access to the PC with my permission and after performing a series of diagnostic procedures, he indicated that there was "some program or something" that was not allowing him to see or do what he needed to do. He then suggested we completed a total "clean up (not sure if this is correct term or the term he used), and as he had indicated this to be the only alternative to correct the problem the pc was presenting, I did agree. The process was completed, in his absence, as he indicated that once the process was completed, I needed to contact HP support again. The process was completed and I proceeded to call back this time the technician was "Leo", as the pc was asking whether to continue with the initial process, he advises that I should proceed. This process was completed and again, I was faced with the decision as to whether to proceed or not, I called again and "James" was the technician assigned at this time. He also advised to continue and complete the process the system was indicating. After almost 5 hours, the process was completed and the computer restarted, at this time, I discovered that all the data had been lost! I called in a panic as I use this personal pc continuously for all my personal and professional activities. At this time, the person who answered the phone was "David", who attempted to help me to regain the data but the only solution was to call Microsoft Technical Services to retrieve the information. Be aware that at no time, none of the three previous technicians told/informed me that I needed to back-up all the data stored in the computer for it not to be lost! "David" proceeded to provide me with the contact number for Microsoft Technical Assistance, I called and "Inbram" answered. She was very efficient and apologetic for what had happened. She indicated that "I should have been advised to back up all the data prior to performing the task that "Kevin" initiated. Given that this had not been done, she would only be able to help me retrieve data that was in the cloud but none of the data stored in the actual pc.

Be aware that by then, I had been in front of the pc for more than 5 hours! The data was lost, all the Word, Excel, and other important files had disappeared and they were unable to be recovered as they were not "in a cloud" based system, they were in the actual hard drive of the pc.

At this point in time, I am unable to access information that is crucial for the performance of my professional duties, I lost data that will take months to rebuild, and data that I will not be able to rebuild as it was only available on this PC.

I find it to be despicable that this happened. I know we are all busy and overwhelmed by the circumstances that our country and us are going through. Nonetheless, the reason I do have a contract for technical support is precisely because I am NOT a computer expert, I depend on those who have made this their career and employment to provide a much-needed service not only to me but thousands of people like me.

I believe that this catastrophe was the result of the lack of proper guidance and instructions from one of the technicians, if not, most of them, HP Technical support should reimburse: provide advance training to the technicians dealing with members of the public who are not expert in computer management and use; and should also create a step by step instruction sheet-sheet, to give to customers to whom they recommend the process advised to me to be perform; in addition, the fees I have paid for this service -agreement since the beginning of the year should be reimburse, and should also provide me, and others in my position/situation with a year of free technical support.

My husband called HP customer service because the computer was not working. He was transferred to several technicians and eventually transferred to Smart Friend and he talked to a man named Raul who was extremely rude and tried to get him to purchase the yearly subscription and that he had to pay $49 today and then $14 a month. He got really defensive and angry when my husband was trying to verify that the problem would be fixed today before making a payment. Luckily he didn’t give him any financial information but he wasted 2 hours on the phone!

I have purchased HP Lap TOP from JUMBO in year 2019 - Model HP-Spectre-x360-Conv 15-df0004ne. They have given me from display with discounted price. but actually this unit was with display problems. I that time I never new this. I have been using this since I bought. now this problem becomes worst day by day. two days back I have showed this to one of your service center in UAE. They diagnosed with LCD Full change problem. I am attaching here with report.

Bought new in Nov 2021 and is missing bits and pieces of text when reading HTML, pdf and some Word documents. Have been on Chat, Phone and HP Support assistant for weeks with no resolution. Updated, wiped, updated, completely wiped again and started over, still not fixed. They send me from Warranty to their SmartFriends group which is a Paid service, back and forth. Disconnected on the phone numerous times and never fixed the issue. No I won't pay to fix a problem with a Brand new HP product.

Printer stopped working after a little more than a year.

I've had trouble installing it, trouble making it work online, after I bought new ink cartriges the colours wouldn't print, the paper got stuck every other time a

I tried to print, and now it just stopped working.

The ink carriage has stopped moving.

I've been able to use it for about 5 months altogether.

I'm very disapointed. I feel very bad throwing this machine in the environment and I'm frustrated I spent so much time on it also.

I would've paid more for a product with a reasonable lifespan.

I sent my computer to HP repair in Calexico, Ca, they worked on it and then sent it back to me via FedEx, it was lost during shipment and I am having a hard time getting a replacement from HP, I am at wits end and am out $600, I did not lose the computer, FedEx did, but I am being punished and stand to lose $600, I need help the case number is [protected], the FedEx Tracing number is [protected], can anyone help me