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J.D. Byrider Customer Service Phone, Email, Contacts

J.D. Byrider
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1.9 2 Reviews 195 Complaints
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J.D. Byrider Complaints 195

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6:40 pm EDT
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On Monday September 30, 2013 approximately 2pm I had a missed call from CNAC which is the company who financed my car. I returned the call to see if something was wrong. I found out it was about the car payment. She stated we spoke on Saturday missing the payment by one day. She then said I advised I would be in today September 30th same day I received the...

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7:24 pm EDT
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I bought a 2006 Ford Explorer. I had the car a little over 2 months I got laid off my job and did everything I could to pay all my payments on time! And never missed one payment! I did however lose my Insurance. CNAC called me because i lost the insurance and I told them the truth. I told them I was going to borrow money to pay it and I'd have it in no...

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10:26 am EDT
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To whom it may concern. My name is Arthur Backman and I have purchased a 2004 Chevy Trailblazer from JD Byrider back in August of 2012. I have multiple complaints about this vehicle that I am paying way too much for. They key switch button inside the steering column broke and I had to take the lower assembly off to get my key to come out, the 4 wheel drive...

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12:09 am EST
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my name is kim l. cooper, I dont have a complaint, I have a complament, I purchased my car from jdb on 7/11 and I wanted to let everyone know that I was given the best service from the purchase of my car to the service dept. I have not been mistreated in anyway, I still have my car, I havent missed a payment, its a 06 sebring, I keep the maintainance up on...

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7:58 pm EDT
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J D Byrider are professional scammers.When you first arrive to inquire about a vehical they can give you a price right up front.They tell you that they have a program and how you have to speak to the finance department first.(CNAC) . Come to find out in many areas of the purchase contract JD Byrider is D.B.A (doing business As) CNAC.They give you the...

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8:56 pm EDT
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Purchased a car May 1, 2012. Car required service almost immediately. Spent most of a day in the service department fixing all that was wrong. When we tried to leave the starter blew up and had to be replaced before we could leave. The same check engine code came on a second time. The company could not make reasonable arrangements to repair the car. Then...

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6:30 am EDT
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I bought a pontiac grand prix from jd byrider, have since paid car off, when they tell u that they are going to report your credit, its a lie, in my credit, nothing comes up that i paid this car off for three years, the car lasted about 2 yrs than it starts falling apart, all they do is give u a song and a dance, with every car on the lot has at least 100...

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8:08 pm EST
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i bought a car there on Wednesday the car quit the Saturday. Left me out walking in the rain and cold around 1am. they towed the car only to find out that the engine was gone. The assured me that the car was in good condition and that they had inspected it. then they had the nerves to tell me that it would take a few days to get the car running and that i...

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3:06 am EDT
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Never in my life have I ever felt so ripped off. These wolves seek out consumers they can manipulate and take advantage of and its really unfair that anyone should have to continually be decieved by this company. The car always have problems but they never see it so they say but I don't believe they even try to fix it only keep your car all day to pretend...

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1:40 pm EDT
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I am a dissatisfied customer of the Mansfield, Ohio store. Recently, I was sent an e-mail by the manager of the store thanking me for my business. My response stated that I was not a satisfied customer. Today I received an invitation to take a survey from JD Byrider. As I read the survey questions, it became clear that the survey was worded in such as a...

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10:40 pm EDT
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My name is Willie Gresham, and my phone number is [protected] and E-mail is [protected]@yahoo.com My complaints are I took my Ford windstar to JD Byrider for service. They installed a engine, But they left things incompleted, I took it back the first and Mr. Darious told me there was a problem with my exhaust system, And he said they fix it at my expe...

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7:54 pm EDT

J.D. Byrider please stay far away fro this dealership

This was my first car I was buying from a used car dealership, & i went in there blind & they knew it! I picked out the car I wanted @ from the first week I had problems with it. Half the time the car was un drivable & or in the shop for repairs but they would make sure my car note was paid every other week. I was driving home from work one afternoon when the car finily died! It was smoking & I had to have the tow truck come in. Can you beleive they tried to tell me someone broke into my gas tank & filled it with some bleach & some other cleaning fludis. I didnt have an enemy in the world & couldnt beleive something like that could happen. I mean I just drove the car across the city right before i broke down, & I do know that if there was bleach & other cleaning stuff in the gas tank my car would of never made it as far as I took it that day. I had to pay them $900.00 for them to fix everything. But that was just the biginning of my problems. About 9 months after I got the car my transmission went. It was gonna cost me so much to fix but the fummy thing about that is right before my warrenty was up I took the car in to the shop & had them look at it cause I coyld tell something was not right, they said "it was good, the trany was fine" not even 1 week later it went. I then had it towed back to them & told them I would not pick it up until the car was fixed & fixed RIGHT! I got a letter in the mail stating if I didnt pay the $7, 000 i owed they were gonna sell my car. The nightmare is that when I went up to the dealership every car on the lot was gone & there wasnt even a chair in the office. They were CLOSED! for good, Went out of Business, dont no where my car is bu tIm working on that now. Please stay far away fro this dealership.

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Cynthia Beyer
US
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Apr 21, 2011 10:48 pm EDT

This was my first car I was buying from a used car dealership, & i went in there blind & they knew it! I picked out the car I wanted @ from the first week I had problems with it. Half the time the car was un drivable & or in the shop for repairs but they would make sure my car note was paid every other week. I was driving home from work one afternoon when the car finily died! It was smoking & I had to have the tow truck come in. Can you beleive they tried to tell me someone broke into my gas tank & filled it with some bleach & some other cleaning fludis. I didnt have an enemy in the world & couldnt beleive something like that could happen. I mean I just drove the car across the city right before i broke down, & I do know that if there was bleach & other cleaning stuff in the gas tank my car would of never made it as far as I took it that day. I had to pay them $900.00 for them to fix everything. But that was just the biginning of my problems. About 9 months after I got the car my transmission went. It was gonna cost me so much to fix but the fummy thing about that is right before my warrenty was up I took the car in to the shop & had them look at it cause I coyld tell something was not right, they said "it was good, the trany was fine" not even 1 week later it went. I then had it towed back to them & told them I would not pick it up until the car was fixed & fixed RIGHT! I got a letter in the mail stating if I didnt pay the $7, 000 i owed they were gonna sell my car. The nightmare is that when I went up to the dealership every car on the lot was gone & there wasnt even a chair in the office. They were CLOSED! for good, Went out of Business, dont no where my car is bu tIm working on that now. Please stay far away fro this dealership.

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6:58 pm EDT
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I got approved for a car in Sept.2010 within the first 6 months my vehicle had to go in the shop 5 times and they claim it was something minor or there wasnt nothing wrong with the car. I knew something was wrong with the car, the check engine light had came on 3 times.When i called to make an appt. it takes forever and then they have your car all day. I am...

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4:00 pm EDT
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while cleaning out a car I got from jd byrider over a year ago, and am forced to surrender due to lack of finances to continue paying for it, I found a vise grip caliper tool still attached to the driver's side rear strut. the tool has as much rust and wear on it as the strut, and since this is the first I have heard of it, I have to assume it was on the...

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10:33 pm EDT
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i bought a van from jd byrider in merrillville ind, The driver side window didn't go up and down correctly, i did tell them they said to call and make an appt. and they would fix it. then the rear winshield wiper would'nt work and it was raining on the inside of my van. both of these problems were fixed but then the van started to jerk when it would shift...

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6:13 am EDT
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I just purchased a 2004 chrysler sebring with 89995 miles on it for 11, 939.00. I put 800.00 down with a deferred paymt of 900.00 total 1700 down. I had to do 4 paymts of 225.00 bi-weekly for my deferred down paymt and paid 3 on time no problems, the job that I work at required that we do overtime hours 8am-8pm 04/18/11-04/23/11 and my last paymt of 225.00...

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8:56 pm EDT

J.D. Byrider refusal to give me money back

i bought a car from these people and the second day i got it, it broke down while on my way to work. i then had the vehicle towed there to the place and told them i want my money back and to cancel the contract with this loan. and according to them they stated that there was no way they could do that and that i could not get out of the contract. that if i have the car or not they will garnish my wages till the loan is fufilled. it seems to me that there has got to be some way for me to get out of this contract. anyone who can help me would be appreciated much. i am a single mom on a tight budget.

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6:07 pm EDT
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Save yourself - do not buy a car from this company! When you are approved to buy a vehicle, they give you three different vehicles to choose from - each one being worse then the last. Then they over inflate the price of the vehicle by over 400% and tell you that it's not a car loan, but a "program". You end up paying for the vehicle at least 4 times over. Save yourself and your wallet.

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11:55 am EST

J.D. Byrider Pulls illegal stunts

I recently fell behind on my payments. For those of you that have criticize others on here, let me make one point, and that is that I did always make my payments, and fell behind due to a medical condition that kept me from work and drained my savings. I called CNAC, and advised of the situation. I tried to work with them, offering partial payments, but was declined. CNAC stated that the only option is to make the total payment. CNAC then began harassing me, acting as if I was dodging them which was NEVER the case. The contacted friends and family members, my place of work, and even called my neighbors. The would call their homes, cells, and places of work. I even was advised that CNAC had stopped at my neighbors to get personal information about me. I asked several time to stop the harassment, but they advised that they have every right to call, and stop at the residency, of anyone they want to contact me. Again, I NEVER dodged their calls, and always returned calls that I missed. I finally was able to pay the past due balance that was owed after returning back to work, and getting my Federal tax return. The local office closed recently, and the nearest office is now 45 miles away. They demanded that I drive the 90 miles, round tip, to drop off the payment. They offered to take the payment by phone, but will charge a $5.00 fee, plus I know that they keep my cc# info and do not want to take a chance with these people. They also offer a auto pay, but again, I do not trust these people. I sent the payment to them via certified mail. Enclosed in the envelope where two money orders, a letter giving official notification to discontinue calling my friends, family, and neighbors about my account or to get info about me, also a SASE so they could send a receipt for the payment back to me. The letter was received by CNAC the very next day, and two days later I received my SASE, but enclosed was a receipt for less then what I had paid. I also received a letter advising me that my car insurance had been canceled and needed reinstated. This did occur and was due to my financial problems. It had been reinstated, but CNAC had not received notification. Immediately called CNAC and was advised that they did receive the full past due payment, but that they said it was my fault that I didn't get a receipt showing full amt. REAS: I sent 2 money orders and only one SASE! That makes no *** sense. The advised that they will send the other receipt. i also advised them that the insurance was reinstated, and that I will fax the info to them, but due to my work schedule, would not be able to do so for 2 days. I later receive a voicemail message from CNAC and I was advised that they would send the receipt but not until I send the insurance info! I immediately called the BBB regarding this issue. Was advised that they are required to give me a receipt for payment and that I had gone above and beyond by sending a SASE. I called CNAC and advised that I had called BBB and filed an official complaint, That I will not tolerate being bullied by them, and that until they send the receipt for my last payment, no future payments would be sent. I placed the payments in an account, and planned on sending a copy of the receipt to them. Before I was able to do so I received a call back advising that the receipt has been sent to me, and apologized for their actions. I also learned that the FAX number they had given me was no longer in service (I'm wondering if they didn't pay their bill). Since then, the insurance info was sent, I'm up to date on payments, and I haven't received any further calls (and neither have my friends, family, and neighbors) I recommend NEVER getting a car from JD Byrider, Never get financing from CNAC! I know I wont!

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R Allison
Florence, US
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Jul 31, 2014 10:32 am EDT

I am tired of the bottom feeders like these guys. I may have to pay for my mistakes, but I will do everything I can to keep anyone else who will listen from doing the same!

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Kristy12
n/a, US
Send a message
Oct 27, 2012 7:47 am EDT

@ apps44cal
Jd byrider and CNAC deals with bad credit then good they go by your Vico scores they are target/ attach to a Vico score of 520. They love that score. They target people with bad credit. Because the lower the score the more they sock you with payments. Car notes at Jd byrider is usually bi weekly not once a month they do that so they can get the value of the payment. They collect it and divide a portion goes to the manager of the location and a portion to your loan officer and the rest to the bank.

The over pice the car blue book for one thing to make extra money to keep them in business.
I used to lease a car my friend who works for the location i went to let me know this how the company works. The company also takes the car to aution when it is not being paid for and handed in. The amount the bank gets from the car aution and the amount is still owed they said you have to pay for that.But normally the car will sell at aution for all the amount they are looking for they will try to clean the car up and triple sell the amount of the car then it is worth to get rid of the car.

They buy cars and sell cars when they are not being paid for at the aution it is a guessing game when getting a car at the car lot at JD byrider.

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apps44cal
Baltimore, US
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Aug 02, 2012 2:04 am EDT
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These people are ### sucking no good liars! They got mad because I refinanced for 10% interest instead of their 21%! I didn't have bad credit like they lead me to believe when they pulled up my credit score!
People, do not go to JD Byrider! You will be sorry when you're paying double what your car is worth and no dealer will refinance (like I did) or trade it in because it lost so much value compared to what you owe on it. They do this on purpose to keep you trapped hoping you'll default on your loan and they'll repo the car and sell it again!
My point is don't go there. There are other ways. Before you do anything clean up your credit and even if you have to wait, it'll be better than having a car and then having to get bent over backwards and squeezed dry. Check and see if your credit is as bad as you think. Even if you get a high interest rate it shouldn't be boldly ridiculous.
I don't know why smart people keep falling for this age old bottom feeders who prey on the desperate because THEY are desperate. It's a cycle.

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4:19 pm EST

J.D. Byrider illegally uses computer hackers

I have reported byryder's illegal computer hacking to internet authorities

they especially like to compromise your email beware byrider victims...this is after they contact all yur refernces to report your activities with family and employers another civil rights violation...

i caught on to their predatory lending practices too late but in my case they violated their own contract when they *** my computer i simply notify local authorities and authorize them to view their tampering on their computers simeoustaneouly...will prosecute when we have overwhelming evidence and go natiowide with their felonies

perps appear to be employees of byrider in las vegas police traced their attempts at calling...the name mike came up twice in our investigations

they have been doing this over a period of months...i wonder what a civil court will award?

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Chucky J
Blacklick, US
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Oct 30, 2014 5:14 pm EDT

Maria, i, m in on the class action lawsuit against CNAC.

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cyreatha meeks
Kankakee, US
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Feb 04, 2013 3:01 pm EST

I bought a car from J D Byrider in Merrillville IN their finance company CNAC are calling my house continuously. They call my job, my family, and my friends. I am looking for anyone who is interested in participating in a class-action lawsuit against CNAC to please contact me ASAP at mariameeks@yahoo.com

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About J.D. Byrider

Screenshot J.D. Byrider
J.D. Byrider is a leading used car dealership that has been in business for over 30 years. The company has a reputation for providing high-quality vehicles to customers with less than perfect credit. J.D. Byrider has over 150 locations across the United States, making it one of the largest used car dealerships in the country.

One of the things that sets J.D. Byrider apart from other used car dealerships is its commitment to customer satisfaction. The company offers a range of services to help customers find the right vehicle for their needs and budget. This includes a comprehensive inspection process that ensures each vehicle is in top condition before it is sold.

In addition to selling used cars, J.D. Byrider also offers financing options to customers who may have difficulty obtaining traditional financing. The company works with a network of lenders to provide affordable financing options to customers with less than perfect credit. This allows customers to get the vehicle they need without having to worry about high interest rates or other fees.

J.D. Byrider also offers a range of warranties and service plans to help customers protect their investment. These plans cover everything from routine maintenance to major repairs, giving customers peace of mind knowing that their vehicle is protected.

Overall, J.D. Byrider is a trusted and reliable used car dealership that has helped thousands of customers find the vehicle they need. With its commitment to customer satisfaction, affordable financing options, and comprehensive warranties and service plans, J.D. Byrider is a great choice for anyone in the market for a used car.

Overview of J.D. Byrider complaint handling

J.D. Byrider reviews first appeared on Complaints Board on Feb 13, 2008. The latest review 2012 Jeep Compass was posted on Jun 10, 2024. The latest complaint Product/service I’m complaining about was resolved on Aug 08, 2022. J.D. Byrider has an average consumer rating of 2 stars from 197 reviews. J.D. Byrider has resolved 46 complaints.
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  1. J.D. Byrider Contacts

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    12802 Hamilton Crossing Blvd, Carmel, North Carolina, 46032, United States
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