J.D. Byrider
Reviews and Complaints

My car broke down unexpectedly. My finances were low due to moving and finding a new job. My problem no down payment, not bad credit. An ad for JD Byrider stated "No Down Payment." The website states an inspection is done on every vehicle. Within two weeks, we found out we had no motor mounts, no transmission mounts, a bad fuel pump, and many other repairs. I had to have my AC repaired 3 x's and it still does not work, neither does the heat. They dont stand behind their agreements nor do they have good customer service. I had to fight with them to repair my AC. It was in the shop over 7 x's to be repaired. They just kept stalling until the warranty ran out. I moved over 80 miles away and wore out the warranty driving back and forth without getting repairs fixed. I cant even tell you the humiliation I suffered. Time from work, harrassment from the owner and what I am paying for, for this vehicle and what I am getting. I understand the "desperate" situation I was in brought me to a place like this, but I DID NOT have bad credit, just no down payment. JD Byrider said, no down payment and ended up charging me one to get a car...and charged me interest on the down payment. I am paying for a vehicle that does not work, it is endless and has me broke. My financial situation has changed. They say they do not leave you broke when you finance, but if your situation changes, their financing wont. How would this repair one's credit when bad. Mine was not and is not bad but will be because as soon as I find another vehicle that runs better and is in better shape, I am driving this car to one of their car lots and leaving it there with a sign that says...something very nasty. I dont car that this car would now ruin my GOOD credit. I care that I am giving THIEVES money!

I gave them access to my bank account to pay my car payment and they caused my account to have a negative balance and almost closed my bank account and they would not try to fix the problem they blamed it all on me and their customer service people are not very professional when i called to make my payment i was away on military duty and the person i spoke to was questioning me as if i stole something he asked me where i was and why was i there i told him it was my personal business not to be discussed.

We paid off our car with no problems at time of pay off we where to receive the second set of keys, that we know there are because we saw them when we signed the deal and we had to use them and return them.

Now that the car is paid off the keys have come up missing, and they refuse to replace them.

We have found out that it is not legal for them to keep and extra set if there is one, they have the title. This is not over a $2 key this keys are programed and cost $70

All we want if for them to replace the key that they lost, that they had not right with to began with.

Well I got the car sept 24 been in garage 3times now got the other hub bearrring done 228.96 abs light still on back to garage on machine now says mod. Failing well over 1, 000 for part the warrent * paid but they dont pay

I really think it true a women came in sell her anything to dum to know I know I got a f... King hate to see someone else get it

I paid 1300.00 down loan for 13, 000single women 3 jobs and now trying to fine $ to fix it and they said sorry bull *.

I bought a 2001 chevy malibu from JD byrider in July of 2009, I thought I was getting a decent deal. I have bad credit due to divorce and was tired of being turned down at other dealerships and ended up there. These people should be ashamed of themselves. They are preying on people with bad credit who are in an desperate situation and need a vehicle. I didn't find out until 2 months ago(when I totaled my car) that they have charged me almost 3 times what the car was worth at the time I bought it and that was before interest!(that figure came from the insurance adjuster who evaluated the car) In addition to that, they have now taken another payment from an account that they were not authorized to use but once on the same day that they received the payment from the insurance company for the claim! When I called about the payment, the woman I spoke to was Extremely rude and hateful and offered absolutely no help whatsoever! Whatever you do, DO NOT buy a car from these people. Oh, In addition to all of this, I also was informed by the mechanic that the car had been wrecked before and the cradle body was poorly welded in the front, which is why it went into the engine block from hitting a rotten stump! I thought they checked their vehicles?

My vehicle started having problems on July 10, 2010 transmission in which I knew and was convered in my warranty. I called JD Byrider on Monday JUly 11, 2010 and was told there were no openings until Jul 23, 2010 so I waited 2 weeks to get my vehicle even looked at. Once it was taken it they said it was the TCM and it was back ordered they were trying to order out of state, once it FINALLY arrived a week later it couldnt be fixed, then i was told the cyllinder block had to be replaced and I could pick up my car on Friday August 6 2010, once I called at 5pm to make sure.. I was then told they had to replace the entire transmission. As of today its been a month that I've had NO CAR!

I got a used car from jd byrider in bloomington . never again it broke down i had to keep fixing itall the time . then they would call me for money all the time and never left me alone. they towed mt truck away and told me that i needed to pay 900.00 dollers .no i said you keep it i dont need the hassel of fixing itall the time.. they said they never repo i was 1 payment behind ther liers and stealers too . never shop ther you will get screwed and lied too . and they allways add on more to the price than whats its worth.

I am a former employee who knows firsthand that the service work done to the vehicles before the sale and the work done under their service agreement is extremely poor. They get engines from junkyards and other used parts to bandaid the vehicle rather than fixing it right the first time.

There are franchises nationwide that are individually operated but I worked at a company owned dealership and these methods were encouraged from senior management, not the employees at the dealership itself.

The finance company is also very strict in their collection policies. One day late and they are sending a repossession unit out for the vehicle. They will ask you to pawn personal items to make a car payment. They do this after setting customers up with extremely high payments and very tight budgets.

If you have to purchase a vehicle from them due to your credit, please take the time to have the vehicle inspected by a 3rd party mechanic, get all promises in writing, and go to them at the end of the month, if possible, since they will do whatever it takes to hit their sales goals, even reducing price substantially!

J D Byrider tells you that you have to do a budget plan, and in the budget plan they ask you if how much you spend on cigarettes and just cause you bring in a pack of marlboro's they assume thats all you smoke, and put in the budge 162.00 a month for them, as well as if you tell them you have not bought yourself clothes in the past 2 yrs they tell you that the minimum has to be put down of 50.00, as well as they try and tell you that the minimum also for household goods is 50.00 when you do not spend that each month and then they want you to sign this document which they can later turn around and say you signed a false document and then take the vehicle from you. Its pretty stupid that the sales manager at the Knoxville location wants to tell the customer when he tells her he does spend 50.00 every month on household goods then she wants to make the remark ok so you do not take baths. Is this something a manager should say? what a pissy attitude... That's why i have filed a compliant with the Better Business Bureau, as well as Consumer Affairs, and as well as i am going to Contact Don Dare Six on your side.

I bought a car from JD Byrider, and financed through CNAC in June 2009. The total purchase price was to be $10, 900. What originally lured me in was their constant advertisement that $299 down delivers. Well, once I got in the office, and spent 3 hours going over everything about my life, I left $1500.00 poorer than when I went in. As for purchase price of 10, 900. after a year of making payments of $360 a month, my total owed has just now gone under $10, 000. Also my payments are due every friday, and the office closes at 7pm. If i am not there by 4pm, they are calling threatening to take my vehicle. My insurance this month was due by the 17th, and i paid on that date. I just got a really *** letter from CNAC today(21st) about how my insurance has lapsed, and to contact them immediately. I went on my insurance providers website, and my insurance never lapsed even for 1 day. these people are ruthless, and dishonest. I was in a bind after an accident, and had to have a vehicle fast. My credit wasn't very good either. If not for that, I would have never gone there. I will most definitely not be going back