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Jewel-Osco
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1.1 4 Reviews 491 Complaints
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Jewel-Osco Complaints 491

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J
9:30 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

The liquor manager at 34th & King Drive admitted to smoking marijuana which is against company policy. Melvin is constantly being heard in the aisles talking out loud and being rude being disrespectful calling customers "fat [censored]" & "[censored]" Melvin the liquor manager need to make sure he is not heard in aisle being rude and disrespectful calling customers names.

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K
9:05 am EDT
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There is a manager who works at jewel osco located on 9400 s. Ashland Chicago ik 60620. Her name is Cynthia. She is very rude and nasty talking. She talk to the baggers as if they are nothing. There was a bagger named scymone and she told her if you don't want to work you should just quit and that girl was sick. I seen it in her face but she still came to work. That was not right of Cynthia to tell that young lady that.

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F
9:25 pm EDT
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The Jewel sold us tampered Ghee Butter that was already consumed and out on the floor. When we went to return it less then an hour later, they told us they were not able to give us the cash back and that we would need to make an even exchange. Already frustrated and upset that we had to come back in the first place, we went to look for another jar. All the...

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S
9:16 am EDT
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This store is filthy. The parking lot fence is broken. The grass has not been mowed. The clothing donation box has been over turned. Clothes and trash all over the lot. The front of the store has not been power washed for years. This Jewel store looks like it belongs in the ghetto. Management has been notified numerous times ( Zero results). The coolers in...

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S
11:27 am EDT
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Shopped in store last evening went to deli at 6:30PM wanted the fried chicken 8 piece meal had none, stated they were cleaning up . asked for manager, acting deli manager DAVE, came to speak with me. At best, he was rude, condescending, belligerent and unpleasant. I said you have 3.5 hours till close. He stared at me and repeated 3 times, how can I help...

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A
12:45 pm EDT
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Jewel-Osco truck driver

I am contacting you today because eof a road safety issue. At aproximatly 11:15 cst trailer# 131329 was driving aggressively and using shoulder to pass traffic on eastbound 290 near st Charles rd. in illinois. As a truck driver myself this is a safety concern for me and others on the road. I usally try to give drivers the benefit of the doubt to truck drivers but not when its this blatant.

Thanks you,
Andrew Morten

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A
8:55 pm EDT
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Jewel-Osco deli cooked and warm chicken tenders

I purchased 16 warm chicken tenders from the deli today around 4:15p.
I brought them home for dinner.
They were dry as a bone, hard to swallow.
We were quite disappointed, but didn't have time to go back for a replacement.

I just wanted to provide feedback so this doesn't happen to someone.
The cost was around $16.00.
The chicken was so dry and hard to eat.
I don't typically shop at Jewel, but went there especially for warm chicken tenders.

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L
3:01 pm EDT
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My son was by himself driving to all the way at the very back of the parking lot and that employee did not see my son driving, he hit the brakes and honked. The employee flipped him off and slammed his hand on the car and made a failed attempt to vandalize his car. My son got his name as it is "Tim". I already talked to the manager of the store about thi...

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S
5:39 pm EDT

Jewel-Osco staff

I have been shopping at jewel for many years and have always been happy with my experience until recently. Why don't they have enough staff? Jewel has 1 older lady running the customer assistance desk, working on a cash register and being the only one who can sell alcohol! Everyone else in in high school and this is on a saturday night.
Total bs and then ya have to wait 20 minutes in line!

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S
2:41 pm EDT
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Jewel-Osco popcorn

I bought popcorn on 7/8/19 when I went to serve it to my children and I noticed that the Best Buy date was 1/19/2018. I'm so disgusted by this and I don't understand how an item can be that old & have a current sale sticker on it. There were multiple boxes on the shelf at eye level. This was actually one of several expired items that I picked up on my shopping trip. It's so disappointing that so many expired items are all over the entire store. It's stressful shopping with kids and having to check every single date during your shopping trip. But I have to say year and a half old popcorn is the worst I've experienced and I don't believe I'll be returning.

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Y
8:15 pm EDT

Jewel-Osco deli

I visited the Jewel- Os o on E 87th street in Chicago, intersection of 87th and Lafayette. I entered the location went to the Deli and waited my turn. When my turn came, I ordered the 12 piece meal and it came with three sides! Asked for the American potato salad, Tator babies, and coleslaw. The associate stated that they were out of Original/American potato salad and offered Granny or Grandma Potato salad and he allowed me to taste it. It was not what my taste bud enjoyed! I was then asked by a female associate if I wanted some Macaroni and I turned it down. I then asked for thé Ceasar salad and was told I couldnt have that side! I asked for a Manager and while I waited, the associates were waiting on other customers. Thé Manager called back and informed the associates that I could have the Ceasar salad. It was now my turn again, but, I was skipped over. I informed the male associate that I was next. Thé associate reminded me that I was waiting for the Manager, and I reminded him of what yhe female associate told him about what the Manager said, and he said I still had to wait. I'm upset now. I raised my voice and aaid you gotta bw kidding me. Are you punishing me or something. He Said I dont have to do that and were not going to so this. I asked, Do what? He started gesturing with his hand and was ignoring me, but, the customer he was about to wait on, told him to wait on me. By then, I felt bad for asking for a substitué side and didnt want the chicken dinner or the Cold cuts, cause, I was going to order that too! I felt like the male was getting aggressive when he was waving his hand. I also didnt appreciate the how the Male associate purposely ignored me! I always shop there, and I've never had a problem with the associates. This was Rare and Petty. I made a Manger by the name of Dreka aware of it. She listened and then gave me a Phone number, but, did not give me his name. I did not see a name tag., Nor, I could not wait, and this is why I'm writing! shouldnt have to go thru something like that. It's simple and its Sad when associates act Stubborn or Petty, and even Malicious, about Food People are Paying for.
07/07/2019
Sunday
5:10pm approximately
Yvette Williams

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A
8:03 pm EDT
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Was in the store Sunday June 30. Checked out at self service and put my credit card in to pay. The system stopped responding and then was moved to another self service station. Asks if I would be double charged. No you won't it didn't process. Second self service station got a blue screen and I was not able to finish. I was then asked to bring all my...

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E
8:11 pm EDT

Jewel-Osco customer service: ashanti and the supervisor

To Whom this Concerns,

My Name is Emma Eaton, I live at 7243 S St Lawrence, Chicago, Illinois 60619. Contact information is [protected]. On 06/30/2019, I shopped at 7530 S Stony Island like I been doing for over 25 years, but within this time-frame, I have notice a huge different with customer service and the lack of support from the supervisor. On the day mention above, I spent over 200.00 dollars in the store. I left the store and got home and proceeded to put away my groceries, but noticed some of the item were missing. I return to the store with my receipt and stood there for over 30 minutes waiting for security to come back. It took so long, I asked the cashier to call for the supervisor. When the supervisor came he treated me like a common criminal and like I stole the items because the police was there as well.

Thanks
Emma Eaton

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Update by Emma Eaton
Jun 30, 2019 8:14 pm EDT

To Whom this Concerns,

My Name is Emma Eaton, I live at 7243 S St Lawrence, Chicago, Illinois 60619. Contact information is [protected]. On 06/30/2019, I shopped at 7530 S Stony Island like I been doing for over 25 years, but within this time-frame, I have notice a huge different with customer service and the lack of support from the supervisor. On the day mention above, I spent over 200.00 dollars in the store. I left the store and got home and proceeded to put away my groceries, but noticed some of the item were missing. I return to the store with my receipt and stood there for over 30 minutes waiting for security to come back. It took so long, I asked the cashier to call for the supervisor. When the supervisor came he treated me like a common criminal and like I stole the items because the police was there as well.

Thanks
Emma Eaton

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T
6:13 pm EDT

Jewel-Osco this is about osco drug prescription refill service

I have not been getting a phone call telling me my prescription is ready for pick up at Osco drug The druggist has been calling to tell me a refill is ready. This is a very important feature of your drugstore refill service I was told it's working on cell phones but not on landline's what is the reason for this can you please fix thank you. If this issue is not fixed I may be forced to take my business elsewhere and I hope many other people feel that way too some people do get sick without medication they are prescribed it must be taken every day around the same time

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R
5:52 pm EDT

Jewel-Osco no rebate form for kettle one vodka

My name is Richard Seymour. I live at 2405 Baldwin Ct., Schaumburg, Illinois 60193. My contact information is as follows: (cell) [protected] and my email address is richard.[protected]@gmail.com. In our most recent local Jewel advertisement prices are effective Wednesday June 26 through Thursday July 4th. In the Liquor Values section (bottom right of the page) it indicated you could save $30 on the purchase of 2 bottles 1.75 Ltr of Kettle One Vodka with mail-in-rebate. Specially it illustrated the per bottle cost was $32.99 less the $15.00 MFR Mail-In Rebate resulted in a final price of $17.99 each. I stopped in the Jewel at 2501 Schaumburg Road on Saturday afternoon (6/29/19) to purchase the two bottles of Kettle One as outlined in the ad. I went to the customer service desk and asked for the rebate form. The lady at the counter didn't seem to know anything about it but she looked and couldn't any rebate form. I showed her the ad to show her what I was looking for was current and valid. She then called the liquor department and after several minutes they told her they didn't have any rebate forms. The lady at the counter (who was very nice) said there was nothing she could do for me. She said if I stopped by tomorrow (Sunday) and asked for the Liquor Department manager perhaps he could do something. Unfortunately we are scheduled to be out of town and I am unable to stop back to see what the Liquor Manager might be able to do. It is extremely disappointing to not be able to take advantage of this rebate because no one knows where the forms are or when they might get them. I would respectively suggest that you not advertise sales that you are unable to honor and transact.

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M
3:53 pm EDT

Jewel-Osco service manager for meats.

On various occasion I've been embarrassed and humulated by the meat department manager. On the first occasion I asked him where can I find the crab legs that are on sale. He ignored me and I asked him again, he looked at me with a mean look and said "over there" and pointed towards the wall. After searching for them I again asked him if he can PLEASE tell me where they were he looked at me again and said [censored] over there. I felt embarrassed and left the store. The second time was early morning and no one was at the meat department but him. I was looking for Brats and had no choice but to ask him. So I asked him if he can point me to the direction of the brats. He looked and me and ignored me and continue to stack meat. I asked him again please where are your brats he looked at me and said are you blind. Again I left the store embarrassed and very upset. I decided to go back into the store and get some important groceries. When I reached the cashier I was in tears. I told her my situation and she said, "yeah we get alot of complaints about him". The third and final time was today. I was looking ribs that are on sale and temporarily moved 1 package out the way to reach one that was behind it. He came by me grabbed the package and said "WHAT THE [censored]" and slammed the ribs down. I feel as a consumer and valued customer to the store I shouldn't have to feel threaten and humuliated by your employee especially a manager. Honestly, I felt scared and threaten by this man. He needs a bad anger management and customer service training. Needless to say I left the store in tears. This store is located on Lewis Street in Waukegan Illinois.

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J
6:48 pm EDT

Jewel-Osco marie callender's strawberry rhubarb frozen pie

Store is selling pies that have been expired for over 1 year. Manager was rude when returning item. I went back to the frozen pie section and noticed more expired pies. When I brought this to the attention of the manager, she just rolled her eyes and said that it happened before. How many other items are expired and being sold by this store? Employees need better customer service skills.

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S
2:10 pm EDT

Jewel-Osco order no. 4022517 delivered 6/14/19

I appreciate your delivery service, I don't appreciate your lack, ease and availablilty, of contact information to report an unusable product.
In my last order I had wanted 1lb. of fresh cod. It was delivered but upon opening, the next day, it was bad. It smelled horrible and therefore, unusable.
I failed to find clear information of where to call, or email, requesting a refund. That is how I ended up here.
Please advise how to request a refund
sandy huebner
224.678.7006

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B
1:34 pm EDT

Jewel-Osco sad fan

I live in Braidwood IL and I love shopping at jewel we need a jewel store in Coal City IL so I don't have to travel 30 minutes away. to Morris, New lenox, or Bradley I heard you might be putting one up in Coal City IL how long before one will be put up.we really need a jewel store out here so we don't always have to shop at Berkots store. Please let me know. Thank you.

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A
12:27 pm EDT

Jewel-Osco chicken caesar salad

We used to live in Chicago and were loyal Jewel customers. Whenever traveling back, we usually stop at a local Jewel to pick up snacks, drinks and food for our 9 hour drive back to Nebraska. This weekend, we drove to Chicago to pick up my son from college, a very quick turnaround leaving Nebraska early Sunday morning and heading back early Monday morning. We stopped at his local Jewel near University of Chicago and as usual loved all the variety of produce and products. We were in quite a hurry and among several other things, I bought a chicken Caesar salad for lunch on the road. We were just past Joliet when I opened the salad and began eating. I then found the crouton bag had already been opened, obviously cut with scissors. As well, the lettuce was frozen and no dressing was included. I immediately stopped eating as I was a bit alarmed as to how an opened, and presumably partially consumed, bag of croutons could get into the salad, wondering if anything else had been tampered with. The majority of the lettuce was inedible as it was frozen. It was really disappointing as it was late and we wanted to drive nearly straight through without having to stop for food, but obviously I would need to find food somewhere on the road at this point. I would really appreciate a refund on the salad, which was $5.00. I hope this was just an oversight, and so far I am feeling pretty good, but just can't be ok with eating food that someone else had obviously been into before I bought it. thank you so much.
My address is: Carol Jurich
3004 Stratford Avenue
Lincoln, Nebraska 68502

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About Jewel-Osco

Screenshot Jewel-Osco
Jewel-Osco operates as a supermarket chain offering a variety of groceries, pharmacy products, and household items. Customers can shop for fresh produce, meat, bakery goods, and pantry staples. The stores also provide deli and floral services. Online shopping and delivery options are available for convenience.
How to file a complaint about Jewel-Osco?

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Overview of Jewel-Osco complaint handling

Jewel-Osco reviews first appeared on Complaints Board on May 7, 2007. The latest review Horrendously Poor Hygiene was posted on Nov 18, 2024. The latest complaint False accusations of theft was resolved on Sep 18, 2023. Jewel-Osco has an average consumer rating of 1 stars from 495 reviews. Jewel-Osco has resolved 8 complaints.
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  1. Jewel-Osco Contacts

  2. Jewel-Osco phone numbers
    +1 (630) 948-6000
    +1 (630) 948-6000
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    +1 (877) 276-9637
    +1 (877) 276-9637
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    +1 (630) 948-6068
    +1 (630) 948-6068
    Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number Click down if you have unsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number
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  3. Jewel-Osco emails
  4. Jewel-Osco address
    150 Pierce Road, Itasca, Illinois, 60143, United States
  5. Jewel-Osco social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
  7. View all Jewel-Osco contacts
Jewel-Osco Category
Jewel-Osco is ranked 18 among 48 companies in the Grocery Stores and Market category

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