KIA Motors
Reviews and Complaints

Dear CEO,

I bought my 2016 Kia optima from a car lot in Las Vegas. After being in Vegas for a year I decided time to upgrade my car. So, I got approved for this car, and the bank Quality Acceptance took on my loan 14,000$ later. Not even 9 days after date of purchase my Brand new to me Kia was stolen right from under my bedroom window. Thankfully 2 days prior the bank had me put a gps on it for them. It came in handy. The morning of October the 6th 2022 I woke up as normal got ready for work, looked out my window and my car was gone. I was able to have the bank locate it and call towing to recover it. I had to pay over 250$ to get it out of towing which I have the paperwork from the police report to recovery, to insurance claims to you name it I got it. So, because of this set back having to put out money I did not have after getting my car back from the Kia dealership in Las Vegas, which might I add was the worst experience ever, because no one seemed to be concerned my car for the damage that was done was over 2 months of work and they still did not have the panels for the column on back order and still do. The night of the 01-29-23 I parked my car under my main window as I have been since getting it back, I woke up on [protected] as again getting ready for work I go to leave to work, and my Door lock has been busted. I think when they saw the wheel lock they took off. I made a police report which only serves me the purpose so I can have it for my records and also trying to break my lease. I am not going to make another claim on my insurance because that will be 2 in less than 6 months and my insurance which is already high will go up even more. I am asking you as a CEO to take accountability and make a change a recall or something to help us who own Kias be comfortable with having one. Since the first moment of this I wake up many times of the night just to look out my window because both times that this has happened the alarm has not gone off. I am tired I really hate my car now that a second attempt to steal it has happened. I cannot back out of the bank loan with repercussions. Where in the right mind is this ok? Please a valid email and perfect response will not make it better, but it will be a start. I work hard for my money; I do not work to give my money away and because of your production assembly many people have suffered. Make this right!

In September 2022 after a rain storm, a chunk of paint peeled off my 2015 Kia Sorento driver side pillar. I filed another complaint in January as a massive section peeled off my passenger pillar. Chunks of paint are also peeling off my hood. Paint should not peel off a car this easily while driving down a road. There are several complaints regarding this color of paint with Kia and Hyundai. I have contacted my local dealer to no avail as well as contacted the news station.

My heat/air conditioning wiring system, light system in front and back lights, as well as the electrical to my rear passenger side window has not worked properly since I bought my Kia. The front lights burn out at the same time. I have replaced them 4x's. When I hit a bump in the road my air or heat turn off. The back taillights filled with water and caused burn out multiple times of my taillights. The entire wiring system in this van has been messed up.

I bought my 2016 Kia Sorento LX brand new on the lot in Franklin, TN. I have one month to pay on it, and this is what I have went through. The radio has been an issue since we bought it. It goes off and you have to use a special tool to get it turned back on. We have had it replaced at least twice. Then there was an issue with the back hatch, dome light doesn't come on at all, then the big thing happened it started consuming tremendous amts of oil no matter if we took it in for oil changes and did ALL routine maintenance on the vehicle. Then the engine started where it had no power and so you couldn't go over 40 mph and that does not go well on the interstate. Took it to Kia they wanted over $4000 to fix it. So then had to have it towed to another mechanic and they fixed the vehicle, and we paid out over $2000 not to mention the tow bills. So we got the vehicle back knowing all the time that our year, make and model has engine issues as well as oil consumption issues. So a month after having the vehicle back it starts acting up again so I had to tow it from my work back to the place that fixed it originally. They did all the tests and diagnostics and determined it needed an engine (which mine does have the lifetime warranty on the engine b/c of the recall per the dealer) so i had it towed to Murfreesboro TN to the Kia dealership. They call me and say oh no it doesn't need an engine it's just a burnt valve and that will cost you over $5000 for us to fix it. So, sinking all this money into a vehicle that they don't stand behind and they don't honor their warranty. So, what happens I pay out $5000 and it does it again. Money just keeps adding up not to mention it is still taking 3 quarts of oil a week. I can't afford to pay them $5000 what do I do, and I don't want another car payment. I am so lost b/c I need a vehicle to get back and forth to work.

We recently purchased a 2023 Telluride the msrp was close to $53000.00, but there was a fee of $6000.00 added on the price when we did the contract.We were told that Kia is charging this due to the demand of the Telluride. We have been loyal customers of Kia, but after this we will probably not buy from Kia again and tell our friends about this. I don’t think the customer should have to paid this fee for purchasing your vehicles and would like to know if this is a standard practice of yours.

I own a 2018 Kia Sportage and a 2015 Kia Optima, both are at risk for theft due to a KIA build error.
I am reviewing my auto insurance policy and wanted to change companies. However I am unable to, do to the high theft of these vehicles. This is not my fault, it is KIA's.
What is being done about this? You should be already offering lock kits. This is a situation you have created, not the consumer.
Please respond as this is urgent!
Lori Rhodes
[protected]@gmail.com
[protected]

2014 Kia snow ehite pearl
vin # 5xykt3a63fg607436
6 months ago Oct 22 the window panel peeled - repainted $350.00
now the hood - Jan 23 $500.00
picture enclosed. This has to be a defect from Kia
the car was bougt new from Kia Carson California. So far unable to get any help.
Kia tel line - 2-3 hours wait. I finally got a live person and the phone was disconnected.
What a service... I am not happy

I took my car for 1st service to Kia East rand mall on 26/1 - collected the car same day and immediately when I got home I opened the bonnet only find out it was very dirty , dusty and found a piece of meat on top of the battery. I went back to Kia the next morning 27/1 - the manager told me that they dont clean the engine , fair enough I said you dont wash the engine with water pipe however surely the technician who was working on the car should have seen that piece of meat , removed it and dusted of the engine with the cloth and left it clean . I am even doubting that they did service the car how can they say they opened the bonnet and leave such things ? I am really disappointed and hurt with the service received .

On January 10, 2023, I took my Kia Optima to the Kia of Cerritos for regular maintenance service. I noticed a nail in my tire, so I requested the nail be removed and the tire be repaired. The service advisor assured me that the technician would check everything while the car was on the rack. He then came back to tell me that there was no air seeping around where the nail was. Even though all the tires air pressure was reset, but for some reason, they did not remove the nail and did not repair the tire. They did, however, suggest that I buy four (4) new tires. I was now confused and upset that they did not repair the tire. One week later, the low tire indicater came on and I had to take my car to another tire shop to have the tire repaired. They did not try to sell me more new tires, they just honored my request to fix my tire. Now i'm wondering was anything else omitted. Did any of the other services get omitted? I can't verify it but I feel that I was taken advantaged of. My request for service was ignored, but I was still charged $220.00. I think my car was not really serviced. Why would they send me on my way knowing I had a faulty tire, which could have resulted in my being stranded somewhere?

KIA Niro with 4 months in an official workshop in Barcelona from 12-12-2022 due to automatic transmission failure. Kia Spain does not have an arrival date for the part. I can't locate an email where I can contact someone from KIA Korea who works to solve the problems of their faulty cars. From Kia Spain they do not give me a solution, I imagine that Fabrica cannot leave a KIA hanging in an elevator and disassembled for months because they cannot supply a part of their cars. It is hard to imagine that KIA does not have specialized personnel to quickly repair defects caused by using defective parts. The car has been in the workshop for 45 days and no one at KIA can work a little to give a solution to a problem of replacing a defective part.

In my new Kia Sportage, the sound from the Harman Kardon back speakers and subwoofer is almost inexistent. I basically bought a 3 speaker premium sound system, as the only sound and bass I get comes from the front. I bought it new from Romania, Bucharest - AUTONET dealer.
Bought the car in June 2022.
At centered sound balance, only the front 3 speakers can be heard. The back 2 + subwoofer are so low amplified, that they are like inexistent.
When moving the center of the sound to the back, so that it outputs only from the back speakers and subwoofer, there is absolutely no bass coming and very weak and low sound even at maximum volume.

I purchased a 2017 Kia Optima in the summer of 2019. Less than a year the paint on the trunk of my vehicle began chipping after a rock from the highway hit it. Now I have almost no paint on the trunk at all. The laminated clear coat is peeling off of the bumpers and just this week I noticed the paint is beginning to chip away from the hood of the vehicle. I have suffered no damage to the vehicle of my own doing that would cause this and the paint peeling is in impossible spots for it to have been caused my another vehicle or myself.

My Kia has been serviced by Kia the majority of the time.
The car overheated and when we took it to Kia they say we have to replace the engine and that it is going to cost us anywhere from $7,000-$15,000.
The car just went over the 100,000 mile warranty.
I owe $7,200 on that vehicle currently. I wanted this to be my forever car.
I am made aware that Kia has engine recalls but they claim that my specific engine is not included.
I believe that my engine is defective.

I have water that gets in taillight of 2022 Forte gt. Took it too dealer with moisture water in it and they said nothing they can. I contacted Kia Customer care and they did nothing. So ow I have use hair dryer get moisture out. Why can't it be fixed uder warrenty. There's no cracks nothing on it so got too be the seam glue holding it together has gaps. But then again it's Kia don't care company.

We bought PB36J1540 from Laali motor, Paragpur, Jalandhar
We are facing issues with the keys since we bought it. In terms of numbers, its around 9-10 keys got replacement but issue still persist.
I have my daughters wedding scheduled for this month and next month but can't use my car which I bought though my hard earned money.
Regards
Deepak Garg
[protected]

We went to the KIA dealership last night to look at the KIA Carnival we test drove it and was ready to purchase it. We have 2 trades a 2015 Jeep patriot and a 2019 Ford Ranger. We were offered $11,00 for the Jeep and $29,000 for the Ranger. The sticker price on the Carnival was $40,430.00 which is what we expected the car was. When the salesperson came back to us the guy in the tower had raised the price of the Carnival to $45,0000 which was quite a shock. We would have not test driven the vehicle at that price. In order to make the deal we were told we would have to pay the difference of the $5000. This sure seems like unethical business practices. Never considered a KIA before but really liked the car. Very disappointed in the way we were treated like we would not notice what they had done. Will never recommend this dealership to anyone! In all our years of purchasing vehicles we have never had the price raised. It is the most disappointing car buying experience we have ever had. Most unethical dealership we have ever delt with. I guess KIA sticker price is just a suggestion!

Mark and Kristi Ramey

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i have a 2012 kia optma ex having a problen with the key fob went to kia mccomb ms for a recall on it for something else asked the service about it and nothing i went to a firestone dealership and asked the mech. there he told me it was the fob he gave me a copy of the recall ps426 an said the fob needs to be reprogram called kia back was told that they do not reprogram fobs that i would have to buy new ones the fob works just needs to be by push to start the guy at the service is no help do i need to buy new fobs any help would be appreciatedthank you kevin landry contact [protected]@bellsouth.net

I've having the same issue everyone is having with these years of Kia cars. Paint is flaking off the car for no reason (70K miles) and garage kept. I've reach out to local dealer and nothing they can do to help, reached out to corp office with no response. How is there not a recall for this issue and or a class action law suit against Kia.

If anyone has got this resolve please share how, and what department you've connected with.

I bought my 2018 Kia Optima a year ago Jan 2022. About 7 months ago I found out that there is a recall on the type of engine in my car. I took it to our local KIA dealer in Bloomington IN and they did run my VIN and my car is in fact once of the Optima's with that defective motor. What made me take it in though was that it has been using oil. Way more than a 2018 vehicle with under 60,000 miles should. So, they did an oil consumption test (which I had to pay for) to see if my defective motor was in fact using oil and they found that it was, however the level was not low enough in order for warranty to cover a new motor for my vehicle. Since then my motor has started ticking when you first start it but goes away after awhile and of course its still using oil. I spent all my savings on this car I am a single mother and this is just heart breaking. I do not understand. If it has been proven by my Kia dealership that my optima has the defective motor, it is using oil and it is now making a ticking noise from the motor why I cannot just get it replaced. My fear is I will end up paying for a car with a blown motor all because KIA is making me jump through hoops to prove my engine needs replaced.

I purchased a 2016 Kia Soriento from Totoyota of Bastrop. The Vehicle has 68,000 miles on it. While driving on the interstate, the vehicle lost power and the engine locked up. The vehicle was not low on any oils or fluids. There are several bulletins regarding the recall on this particular vehicle that has an engine default. I can't find a dealership that is aware of willing to research how to be reimbursed to replace the engine.