KIA Motors
Reviews and Complaints

Dear All
i have Cerato car model 2011, 110, 000 KM
I went to Kia Motors Egypt, Egyptian International Trading Agencies Co. ( EIT ) to make maintenance for my car as usual every 10, 000 KM
actually i found they asked me to change parts because its broken and when i asked them to show me the broken parts i found that they brooked due to bad way of dealing with the part ( not professional way as i expected )
I tried to explain to them but they insist that it was broken before hand
will attach you photo for the part but the problem that this part effect on a very important other part and they asked me to pay whole amount for whole parts

Regards,
Mostafa Fathy
[protected]@nhk-mena.com
0020 [protected]

I'll sum up the mistreatment
Purchased kia soul 2018 fully loaded $30, 000.00 car on 3/3/18. It had a scratch on the side mirror. Was told bring it in and we will replace it on wed 3/7. Day 2 the trunk stopped opening, day 3 the rear camera stopped working. Called gm derwin, no return call. I called service, they told me they would fix everything. It snowed, rescheduled for friday 3/9, asked if parts are in, told yes, plus I was to get a loaner car. Went in on friday to find part was never ordered and no loaner car available. They sent me to enterprise with a po #.. Enterprise tells me kia yonkers hasn't paid on their po's so if kia doesn't pay it I will be responsible for the bill. Called and left 10 messages for kia gm sales no return call.. Called service everyday, told something different everyday.. It's now week two.. Finally got a nice man justin on the phone, he told me now the radio is broke and back ordered, new car parts are not in stock. At least I have an idea on whats going on. But, still I have no idea when I will get my brand new car back and if will work properly, plus I might get stuck with a rental car bill for all this time. I am so unhappy with the way I have been ignored and lied to. Obviously, once I signed on the dotted line.. I was on my own.. Not one person other than justin has cared that I bought a lemon of a car, had to make my first payment, and am driving a rental. They made there sale and now screw me. Kia has failed me and has taken full advantage of me. I feel like I was robbed.

Hi,

I would like to make a complaint regarding my vehicle purchased from GT Motors in Grand Cayman.

I have been having so many on going issues with my car and have not gotten no help regarding this issue.

I would like for something to be done on it or I will have to look into taking serious matters as I am sure I am not the only person that had have issues with the issue.

I have taken my car to get multiple checks and nothing has worked.

I brought my car (2016 Kia Picanto - EG4976) at Kia Service Center (128 Gorordo Ave, Cebu City 6000) last February 10, 2018 for PMS and repair. They asked for the warranty booklet and I said I did not received any even after my 1st and 2nd PMS, and they said it's okay and I should just leave my car while they check and ask for warranty approval. After 3 days on Feb. 13, 2018 they reached out through text message asking if I have warranty booklet of the unit bec. as per checkig my unit was not registered in the plant. So I said I already told them I don't have it bec. I wasn't provided by my agent with a warranty booklet when I purchased my car bec. they had no booklets available at that time. My agent told me that I will be provided when I had my first PMS but no one gave me nothing aside from my bill receipt. So I needed to wait for the feedback if my repairs would still be covered without any timeline provided. Today, March 14, 2018 after more than a month of waiting in vain bec. I wasn't provided with a warranty booklet to begin with and for some reason my car was not registered for a warranty, I received 1 text message from them/you guys saying that my warranty claim have been denied due to lack of maintenance. I am very frustrated and upset about the service. If I only this would happen, I could have not wasted a month of my time and I should have been driving my car by now. This is very unacceptable. I hope that my complaint will be heard and addressed as soon as possible. I hope someone from your company could turn this traumatic experience around.

Dear Kia Team,

I'm very disappointed with Kia Cerato 2.0 that i bought on 2016 December.The problems keep occur after i bought the car.

1. air-conditoner leaking (water drop at back seat ) fixed for several times only get to solve the problems.It took more than 2 months for the whole process.

2. auto lock not functional well

3. hear the sound of wind from driver seat's window.

The problems occur when i get the car from first year and kia workshop response very slowly.
But finally they managed to solve the 1&2 problems as stated.

However Kia couldn't solve my 3rd problem.
Until today(6/3/2018) i received the call from Kia (from glen marie branch, first time i check my car at this branch) Glen Marie said i need to pay for two rubbers which is not under warranty and will cost me around RM 600 .

I feel very disappointed not just because of the services and price and the most important is the car quality that produced by Kia which cost me RM106k.

I wish Kia Centre could help me replace with new rubber with free of charge (i 'm suffering from the problems since i bought the car n the problems keep coming)and response me ASAP. Thanks.

-my car plate WC2788L
-Tan Yvonne
-my contact: [protected]

Sir/Madam,
I have submitted my hyundai eon model magna+ (lpg) registered no. PB 35S 1559 in your setvice centre located at chamba, H.P, 176310 for the purpose of some minor repairs on 29 sep 2017. On 30 sep 2017, your employee is involved in an accident of my motor vehicle which makes the vehicle nearly impossible to repair during the course of transferring the vehicle from chamba to kangra service centre. The manager at chamba service centre as well as kangra service centre have said to taken the responsibility of the mentioned and help us in any way possible.

But it's been 6 months and they still not have given back the vehicle to us. We have contacted them time to time but their response is not satisfactory.

Please take actions as seems fit according to you.

Thanking you

Ketan Singh Thakur
+[protected]
[protected]@gmail.com

Good day

Can someone please contact me on [protected]

I would like to lodge a complaint against your branch in Boksburg, South Africa

We bought our Kia Sportage brand new from this branch and now they say there is no warranty

It went in for the 80 000km service and apparantly the coil springs is now faulty and they said they were going to lodge a claim.

my car went in for this service 4+ weeks ago.

I need to call the Boksburg South Africa branch everytime and never do they phone me back

and when I once again called they told me that I had no warranty? But how is this possible as all new Kia cars has warranties?

This is very very urgent please

Kind Regards

ANDRE POTGIETER
[protected]

I went to Aljaber automotive in Jeddah Quraysh St. /King Fahad St intersection on Saturday FEB 24th at around 10 AM for the regular fast every 5000 km car maintenance for my 2015 white optima car plaate KLJ 3580. I have no complaint they charged me 1500 SAR(about 400 USD) just to do basic car maintenance because I have agreed to pay before they started working on the car. However, when I pay 1500 SAR I expect a high level of efficiency and good service. Unfortunately, there was not. I was the only customer in the garage and it took them 1 hour to change oil, battery water and other simple fast car maintenance stuff. After one hour, the cashier was busy on his personal phone while I was standing in front of him 15 minutes just to get the bill. After 1500 SAR and 1 hour and 15 minutes the guy who did the maintenance held my car key in his pocket and asked me to give him a tip for his excellent work. Is this the type of service I should expect from a multinational company like KIA. P.S... I do not want to be treated like a prince. All I want is to be treated like is a customer. Just a customer. I pay for your service and you do it efficiently.

Kia 417 Ottawa
On January 22nd 2018 I brought my car To Kia 417 Ottawa for small knocking Noise around 5PM
The sale Guys Stephen took my keys, I mentioned I might be interested in an upgrade down the line. so he introduced me to a sale Rep witch then started the process for upgrade, he then transferred me to a financial advisor at Kia the financial advised took down my info, his name was Andrew Duncan.

The next day I call for the status of my car around 3 PM I'm told they will call Me back in 15 minutes. By the service rep Roxane carrier St-jean, she said the mechanic was not done yet 1 hr goes by I called again the service rep tell me I will require a short Block and gasquet kit. So I go to get my car, the financial advisor said I was approved they just add more paperwork to do they would pay mi service Bill of $76.28 they never Did Pay it,
He add me sign a bill of sale for the Kia Sportage 2018 trade in was my kia forte 2014, they offered me 4000$ for my car Minus the 3700$ of repair work they add to do on the car to fix it I was getting 300$ for the car in total.

They showed me the kia Sportage 2018 the one I would be purchasing, and told me they would pay for the service on my kia forte 2014 they would cut me a check they said after I add paid the bill, 1 hr later he ask me to pay the bill after the sale they would reimburse me.

So I waited until next day I call in the morning they said they were waiting on TD Financial to approve the buy out of my previous loan for the kia forte 2014 because the kia Forte 2014 no longer add value the bank was not giving answers on the Loan
so I give him until lunch at lunch january 24 I go and asked back for my kia forte 2014 I knew something was wrong they said we still waiting on answer from TD financing.
I go home i saw I got 2 more credit alerts Kia was still doing Credit checks for find financing,
So I go back im at the doors in kia 417 no one would talk to me they were hiding being the showcase cars talking quietly I tell them to give me my car back.
I go home it was knocking louder I check the oils was full of prestone, head gasquet was blowen in my kia forte 2014 the day before i add done an oild change at MR Lob on Bank street there was no preston in my oil this was cause by kia 417.
So I call them they said it was like that when I came in for service,
the problem is the day before I add went to mr lube to do a oil change because 2 week prior I done one oild change at Oil changer in Ottawa and they used synthetic Oil I found my motor loud a bit so I asked mr lube to put in normal oil and there was no prestone in my oil I ad also done fuel injection clean by mr Lube at the same time.
I Confronted 417 kia by phoe I told them I would seek legal advise the sale rep kep calling me telling me its my fault and that they add nothing to do with the car was not there problem.

my car was fin before it went to Kia 417 Ottawa just a small knock I was setup by kia 417 so that they could give me nothing for my car and that they could sell me one of there's to make money my payment were going to from 265 a month to 340 for 84 Months mi kia forte I add 4 years left to pay on it.also wen I went back to get my car no would talk to me they add me stand oin the floor showroom they were hiding talking beind the showcase vehicule the finance rep Andrew Duncan was making face at me they really made me feel uncomfortable I add to go buy a new vehicule I add to go to my old dealership I add to add my previouse loan on my on my new loan now I owe 50 000 in depth because of Kia 417 Ottawa

I told Kia 417 Ottawa I would seek legal advise the sale rep Stephen kept calling me over and over to advising me nothing I could it was my issue the motor not there it wasn't there problem

http://ici.radio-canada.ca/nouvelle/1080254/bruit-claquement-anormal-dmoteurs-kia-forte-la-facture

I was right all along they were trying to screwed me badly.
I called the headquarter customer service Case Number:[protected] the customer service rep was rude ignorant I get tossed over to a supervisor Cindy completely Useless she did not want to help was not her issue as she said I add to take it up with kia 417 they are owned and operated in there owen way
Nothing headquarters can do she said and they hung up on me .no sympathy or empathy towards the clients I work in customer service 17 years and this is customer service at its worst

I tried to reach months before but I couldn't ok I explain my daughter had to go to work in the morning when she started drive one neighbor said stop look in front some piece almost in the floor and we have to take the part and we went close to my area to mechanic and told us the part in the front one click was broken he has to change the part. He charged $220.00, you imagine is my daughter was driven in the highway big accident could happen. I can sent proof of my bill and part was changed..

I was struck directly in the driver's side door by a woman who ran a red light. The car was totaled and I was injured. The impact hit directly on the driver's side door. No air bags deployed. My auto body shop said they should have deployed. I purposely picked a Kia due to its safety ratings and fully expected to be safe when struck by another car.

Case # [protected]
Told my stitching pulling away from leather back seat is normal wear and tear not covered by warranty. Totally disagree. I don't see how they have determined this as wear and tear. I have been dealing with Craig/Matt at Cable Damher Kia in Lee's Summit, MO.
I took my car in last Tuesday since I am nearing my 60000 mile warranty. I was told this was covered. They told me they would take pictures and submit to Kia and then get back to me. I heard back yesterday and was told no defect it's not covered. I then called Kia customer service to see why this wan't covered, she called dealership while I was on hold. Told district parts and service manager made the decision. No one seats in the back seat hardly ever and if anyone does it's my 10 year son that weighs 70 lbs. You can see by the pictures the stitching is pulling away from area that you don't sit on when in the seat, so that makes no sense to me how you determine wear and tear.

Dear Sir,

It is with regret that I contact you, but I find that I did not choose the wrong car but the wrong dealership. For a minimum of 3 weeks my office has tried to get satisfaction from your Manager Jose and sales representative Terry Michel's at Auto World Kia in East Meadow. Before I call the better business bureau I am writing you in the hopes that you will take care of this situation for me.

I first contacted your office and promises were made to me and none of those promises were met. The first sales person I spoke to promised me a back-up camera because I am handicapped and need a camera to pull in and out of my garage. The man that promised me everything was in fact fired, however I was told by your dealership that he was on vacation. I was later assigned Terry Michel as my salesperson and I cannot say that it has been any better having him as a salesperson. He told me he would get me an extension for my seat belt, but it's been months and I still haven't received it. Jose told my secretary that the belt had arrived and that someone would drop it off at my workplace, but when she called Terry Michel again he told her that he still needed to order it. The lack of communication and customer services skills in the East Meadow dealership is appalling and it has me seriously questioning ever purchasing a car with Kia again. I will certainly not recommend Kia to anyone else. Every time my secretary calls to get information her phone calls are unanswered. Please intervene in this situation. Please respond as soon as possible. My deal # is 167744. The dealership in question is 2520 Hempstead Turnpike, East Meadow, NY, 11758.

Sincerely,
Mrs. Larcy

I went to the Kia dealer to get an oil change and my tire had a nail in it.
My car is a 2016 Kia Sorento. I have been a valued KIA customer for 5 year. This is my second Kia vehicle from Eastern Avenue location.

I arrived at 9.30 am on Monday January 15th, 2018 (yesterday).
I was there for 4 hours for an oil change and to plug my tire that had a nail in it. I have never been there that long for an oil change ever.
This set my whole day back by four hours for the day. No explanation what so ever. They had a nonchalant attitude like this is the normal. This is not the normal I always get my oil change at the dealership and it has never taken over two hours even if they are busy. There was no excuse for this nor was there no explanation for this kind of service that ruined my whole day and my plans were messed up with my family. After leaving I had to rearrange the whole entire afternoon because of the inconvenience. Who spends 4 hours for an oil change at a dealership? There was no sympathy for my time waited at all. No one apologized or explained the delay of service at all. I was very upset. I don't take a day off to spend 4 hours getting an oil change. When I left it was 1.36 p. m. This is unacceptable and very poor service.

The following is a timeline of significant events regarding our Kia Rio5 purchase-
Sunday, December 31, 2017- Purchased car from Superior Kia on Mitchell Ave. in Cincinnati, Ohio. The car was $13, 000. I (Kimberly Beck) put down $9, 000 and my niece, Talia Lewis, borrowed the remainder.
Monday, January 1, 2018 - Car does not start
Tuesday, January 2, 2018 - Car towed to dealership
Wednesday, January 3, 2018 - Car battery replaced and car was picked up
Thursday, January 4, 2018 - Car does not start
Friday, January 5, 2018 - Car was towed to the dealership; mechanic says the car starts; took car home
Saturday, January 6, 2018 - Car does not start; towed to dealership. I went to the dealership and spoke to the "sales manager." I explained that when the car failed to start, it was less than 10 degrees Fahrenheit, and his mechanic attempted to start the car only after it had sat in the service bay and was warm. Common sense tells you that attempt to start the car in the warm air is insufficient. I told him that I just wanted to return the car. He said he wanted one more chance to have it fixed. I told him that if they failed this time, I would insist that our money is returned per Ohio lemon law.
Thursday, January 11, 2018 - Dennis from Kia Motors America contacted Talia Lewis because he saw that she called roadside assistance three times in one week and wanted to check in on her.
Later on Thursday, January 11, 2018 - The dealership sent Talia a text message stating that they had not yet found anything wrong with the car.
Friday, January 12, 2018 - I sent an email to the sales manager, Gerald Greene, reiterating the problems we had had with the car and telling him not to return it to us until the car was fixed.

On January 4 I took my car in for an oil change. Took my car home and parked it when it was finished. Next time I turned it on the engine light came on and stayed on for a few days. I took it back to the dealership to the same service advisor. Car was taken to the back. The man came to the waiting room and informed me that there was no light on. They still ran a check on the car. He said it was probably the thermostat not reading right but he didn't know if that was all. He said a diagnostic test would cost around $140.00 per hour. If it was the thermostat only it would take about 3 hours to fix. Parts and labor would cost me around $500.00-$800.00 or more to get it fixed. My car was fine in fact excellent before I took it in for the oil change. I felt like this guy was trying to make money for the dealership and himself. Also when I left the car I was met at the coffee station by a salesman telling me that he noticed that I had just brought in a 2013 Soul for repair. He wanted me to trade for an upgrade. I have brought my car in before and have not been approached by a sales person before. I took my car in to another place for a diagnostic code reading and they found nothing wrong with the car. I have an appointment on Monday the 15th but I don't know if I will keep this because I don't know if I trust this dealership.