KIA Motors
Reviews and Complaints

Purchased a new 2017 Cadenza from Union County KIA in Monroe, NC. With car purchase we also purchased the Multi-Shield protectant and was to be applied outside and inside of the vehicle the following week. Per our appointment we returned the vehicle to the dealership and waited for them to apply the Multi-Shield. Our salesman came to the waiting room and told us the vehicle was ready. Followed him outside and as we were walking around the car we noticed a significant chip in the paint at the right front fender. Our salesman got the tech. that applied the sealant and he stated that " it was like that when he got the car".
Our salesman spoke with his manager and informed us that they would come to our house and pick up the vehicle the following friday and have the fender repainted and return it to us when it was complete. I made contact via telephone on Monday and Thursday to verify that they were coming on the following Friday, THEY DID NOT SHOW OR CALL! I called the following Saturday to ask why they did not show and why they did not reach out to me for some type of explanation. The sales manager, Ed got on the phone and appolagized for the inconvenience and rescheduled for the following Thursday to pick up the vehicle. Again they DID NOT SHOW and NO CALL!
As for the Multi-Shield: I strongly believe that it was NOT applied properly as there was dirt and road debris still on the bottom of the vehicle. The interior was not done properly either. You could see where the tech. had wiped and not wiped. There was distinct shiny to dull/dry marks on the dash and the back seat was not cleaned as there were grains of sand still on the seat. The backs of the driver and passenger seat was cleaned or protectant applied.

Hello, me & my wife bought a 2011 Kia Soul after buying a 2009 Dodge caravan that had major problems, found out we was over charge. Car was, 7, 500, then 11, 000, then after 23, 000, after 22.99 percent. That's not right, then found out thid car been in 3 accidents, and im an above the knee amputee so i need to put my wheelchair and other stuff in the back but tbe back seats dont go down its broke, this is the 2nd car from here, and my and my wife are disable and we need a car badly, and wish to go to another Kia dealership in the area, as soon as we took it home they took it off the net but i have a copy of the original car, and it upset me bad that we been con about it. No matter our credit is, just as for a decent car.please car us so we can bring to another Kia dealership in Louisville Area, Thank You Steven Davidson

Good Afternoon, my name is Francine and I live in orlando Fl. This morning I dropped off my car for services and my car was damaged. The dealership claimed that it was another driver that hit my car and left the scene. They provided a license plate number that was unable to be verified by Highway patrol. When I got there no manager came to tak to me and advoided me. I wanted for 4 hours for the police officer. Once the officer got there we got different stories at the what happened. Basically getting the run around. I believe they caused the damages to my car. They can't provide a video of the parking lot. It just all sounds fishy to me. Why should I have to pay for damages that happen while my car was in their property. Need advice!

My cousin in Poland purchased NEW Kia Rio in Poland for her driving school, the car was modified by Kia, warranty should cover all the mechanical problems but it seems that is not the case.The car started having problems with reverse gear at 3000 km, my cousin went to the dealer with it and she was told by the Kia Service, I quote:"Those cars are like that, that's how they run and there is nothing they can do unless you want to buy new gear box".
Now the car has 33 000 km on it, still under the warranty and the problem got worse, reverse gear doesn't go in unless you release clutch and press it again or if you put the car in another gear and than use reverse again plus now the first gear has a hard time engaging.She is using that car to teach people to drive because she was told by the dealer that the car is good to drive and there is nothing to worry about.there are 3-4 people at any given time learning to drive at same time in the city and I am worried that is dangerous thing to do but what you gonna do if she has no other choice and was told by the dealer that the car is in good condition and safe to drive.If the car is involved in accident Kia will have several lawsuits to deal with including one from me since I was in Poland to visit her and went to talk to a dealer and I was told same thing, "those cars are like that", There would be most likely no problem fixing that problem in USA since I know few owners of KIA there and they are happy with the cars and the service.
Is this "TRUE" KIA service or the dealer's negligence?

I bough a key on line and called Kia for a code and they won't help me I need it to get my car back running I going to lose my job if I can't I been fight them for a month now no car and still pay the car payment I will never again deal with Kia I have gm offering me a car Kia need to help me or give me my second key as I only had one key I am single mom and can't afford 500 to buy the key

Do not ever lease a kia...
I currently lease a sportage and optima. We recently had a young lady slide into the back bumper of our optima. The people that his us obviously have no insurance so I am on the hook for the potential damage and substantial deductible if needed.in my quest for a simple opinion on whether there was perceived, visible damage, I did the followed the following trail. I tried for 2 1/2 hours to get through to the local dealer and was sent to service who sent me to finance who sent me to kia who sent me to a bank who said to go on the website and look at examples of acceptable turn-in damage. Bottom line, having purchased a kia from a local dealer in fargo nd, I needed local help but instead ended up on a 2 1/2 hour (On hold) rabbit trail.
Do not ever lease a kia...

For whom it may concern,

KIA Motors Egypt is the worst service which I experienced.

I've been purchased my KIA Cerato car in July of 2017, only when I reached the 3, 000 KM and then the 2 rear breaks are faulty, and have big noise everyday bothering me. I went to EIT service they told me that they will replace them for me for free, as it is under warranty, and the parts will arrive after 3 weeks. after 3 weeks passed, when I contacted them, they said the parts still not arrived, this last for more than 2 months.

Now it is almost 3 months, but problem is still the same, they even don't answer my phone call.

Attn: Client Services and Support Department
Naza Kia Malaysia Sdn Bhd.
7th Floor, Menara Naza,
Jalan Raja Muda Abdul Aziz,
Kampung Baru, 50300 Kuala Lumpur

With refer to the subject mentioned above, engine oil mixed with water came out from the water tank in which supply to Radiator.

1. The vehicle used for 3 months, major problem again.
2. When can Naza will end for this major issue?
3. Temporary, could you please arrange the vehicle for my daily use ( Same Model, Family car 7 seater )and I need to travel to KLIA by Dec.6th 2017.Top Urgent….
4. As email on Aug.21st 2017 requested no reply at all?

Please take your necessary action.

Thanks

Stanley Beh

From: Stanley [mailto:[protected]@gmail.com]
Sent: Monday, 21 August, 2017 2:17 PM
To: 'csd'
Subject: RE: Kia Sorento Vehicel No. JPT 7283 ( Radiator Leakage or cooling system in between engin) [#EB1EN]

Attn: Client Services and Support Department
Naza Kia Malaysia Sdn Bhd.
7th Floor, Menara Naza,
Jalan Raja Muda Abdul Aziz,
Kampung Baru, 50300 Kuala Lumpur

With refer to the subject mentioned the vehicle collected on 29th July 2017 but on 1st Aug.2017 noticed that
Drive shaft oil leakage.

This vehicle had a lot of problem, and parking at workshop total is more than 8 months.

1.) Could you please extend the period or warranty.
2.) What is the new engine warranty period? ( Remark : Engine issue was second time.)
3.) If engine problem again, replace a new vehicle?

Waiting for your reply.

Thanks

Stanley Beh

From: csd [mailto:[protected]@NAZA.COM.MY]
Sent: Wednesday, 22 March 2017 8:50 AM
To: [protected]@gmail.com
Subject: RE: Kia Sorento Vehicel No. JPT 7283 ( Radiator Leakage or cooling system in between engin) [#EB1EN]

Dear Mr Stanley Beh,

We acknowledge receiving your e-mail and regret for the inconvenience caused.
We will escalate your feedback urgently to respective department and Naza Kia Malaysia Johor Bahru Red Cube for further assistance.
We will update to your good self soon once we received any feedback from them.

Should you require further assistance our Kia Careline no is [protected]-KIA (542) (Monday - Friday, 8:30 am to 6:00 pm).

Thank you.

Administrator CRM Division
Naza Kia Malaysia Sdn Bhd
Kia Careline Toll Free [protected] Kiassist Toll Free [protected]
E [protected]@naza.com.my W www.kia.com F 603- [protected]

-----Original Message-----
From: "Stanley"
Sent: Tuesday, March 21, 2017 5:54 PM
To: "[protected]@naza.com.my"
Cc: "[protected]@naza.com.my"
Subject: Kia Sorento Vehicel No. JPT 7283 ( Radiator Leakage or cooling system in between engin)
Attn: Client Services and Support Department
Naza Kia Malaysia Sdn Bhd.
7th Floor, Menara Naza,
Jalan Raja Muda Abdul Aziz,
Kampung Baru, 50300 Kuala Lumpur.

With refer to the subject mentioned above, according to the Service Advisor Mohd Hanafi from Plentong Johor Bahru,
the ordering spare part might take above 2 months.
Temporary, could you please arrange the vehicle for my daily use ( Same Model, Family car 7 seater )

Remark : I bought this new car on Dec.2013 until now 21st March 2017 had been towed for 3 times,
First towed, around 1st quanter 2014. When fill in petrol until full tank, petrol burst out from bottom left hand side rear seat.
Second towed, around end of June 2016. It was engine breakdown. ( Ordering engine about 2 months ).
Third towed was 19th March 2017. Current issue.(The details please refer to the Service Advisor Mohd Hanafi)

( Regrets to inform that, the problems mentioned above, it is not much different to get a second car, may be second car condition better. )

Please look into it

Thank very much for your arrangement.

Shinmitsu Industries Sdn Bhd.
No. 5 Jalan Istimewa 5,
Taman Perindustrian Cemerlang,
8100 Ulu Tiram. Johor.

Stanley Beh
[protected]

On 04/24/2017 I was a victim of predatory sales tactics by the Orange Kia dealership. After complaining to KIA corporate offices, I was told to go back to the dealer as they would make sure to have the owner to ratify his wrong doing. Long story short I was talked into purchasing a not yet full term of my lease at the time with a very high buy out and interest rate. In order to make up for the wrong doing, the car dealer in reference then sold a brand new car with a rather deep discount to off set the pay off for having to pay off the same car twice within a time frame of only 2 weeks. Well it seems that the financing manager either short paid off the creditor when making the "trade off" deal with me or simply sent the wrong records for the pay off amount, either way, the account kept showing to still be under my responsibility although it was no longer the case as I had a new financed amount to pay for which did already include the original pay off amount. My credit was damaged and I reported the mistakes to KIA MOTORS FINANCE who after investigating my case recognized the mistake and reported the account to being closed but failed to report that it was never late. I have since then complaint to the ORANGE KIA DEALER who says all managers involved in the transaction no longer work for their dealer, I made several calls to KIA MOTORS FINANCE and nobody seems to care to follow up on my requests and mean while my credit remains damaged causing me financial losses and aggravations. I am exhausting my sources and just need the situation to be ratify.

My wife needed a different car for her work, so we traded our old car for a Kia Soul in July of 2017. She seemed happy with the car, but we kept getting these mailings from the dealer to come in to see if you won money or a car. Well she went in on November 16th to see what she won and they tried to get her to upgrade her purchase of a new 2017 Soul to a 2018. So she test drove it and then when they returned to the dealer they pressured her to purchase the new upgraded car, when we had a new 2017 Kia Soul with less than 2000 miles on it. So she called me, her husband, and I said we didn't want another car and they got upset and we left.

So today we get a letter in the mail from University Kia that says they filed an adverse action with a consumer credit transaction. Then the form says we have to check with various credit providers to see if our credit was affected in an adverse way. What? All we did was say we didn't want another car and now we have to put up with this stuff? What kind of business are they running? I wouldn't go back to that dealer if my life depended on it. They are high pressure and from this notice we got today, dishonest. We signed nothing, so why would our credit be affected in any way? This will indeed be subject to a legal look next week, as this business isn't in it for any reason but to pressure a sale at any cost. Our first salesman was somewhat that way, but we were able to settle and purchase our 2017 Kia Soul.

This dealer needs a reality check from headquarters, or is this how all Kia dealers are coached to deal with their customers?

Good Morning,

I am very disappointed in my purchase of this vehicle. This by the way was the First new vehicle I ever purchased in my life and I decided to try out the KIA, I bought the Forte fully loaded heated leather seats, power windows, remote start, basically the works and spent around 20, 000 dollars at the time of purchase, in March of 2013, the car had around 30 miles on it, Wahoo my first new car. Well the car performed fairly well and for the first 4 years I was fairly happy, the car could done better in the snow, and the low profile tires were expensive to maintain and it went through them quickly. That stuff is all acceptable to me due to the nature of the beast and the low profile of the vehicle. However at 101, 00 mile the starter and alternator went out, okay 100, 000 miles I guess that is even acceptable. Then at 120, 00 Miles the Engine blew, Yes blew unfix able. S0 now I am being asked to spend 3200 dollars to put a used engine with 25000 miles on it. Well needless to say I am no longer in the "this is acceptable mode". I have bought multiple used vehicles in my time, with out knowing how the vehicle was treated/maintained prior, with similar or more miles that on the KIA when the engine blew and gotten 2 or 3 years out of them before they started having issues that the KIA was. I knew how the KIA was treated mostly Highway miles and maintenance done as scheduled and the damn thing died. Needles to say I still owe 2000 on the vehicle and am very unhappy with your product.

What you going to do for this very disgruntled KIA user.

Bob Folsom

I posted a complaint with this complaint board about 2 weeks ago, it was concerning Kia in Clarksville Ind. Once again we experienced bad service
from kia clarksville indiana. Like i said 2 weeks ago we purchased a 08 honda odyssey from kia on 10/14/17 and we have been waiting for our tags to come in well our temp tags expired 11/28/17, so i called kia and spoke to their title clerk her name is Wendy and she told me that someone would call us on 11/28/17 but no one called so my wife is now driving on expired tags What can we do? I asked about speaking to their gm (Pat) but once again she was out of town.

Hi there! I am extremely disappointed not only with the Kia dealership that my mothers car is at but also at the customer service line. Long story short, her car was flooded during hurricane Harvey. She needed new airbags due to mold spores showing. They are giving her the run around and she receives no updates, she has to call! The car has been in the shop for over 2 months. The insurance is no longer paying for her rental car. Thirty days was the maximum. She has so far paid well over $1000 to rent a car. On top of her house flooding she has no car. Can you please help, not sure what else to do to get answers! Thank you for your time. My mothers name is Edith Rowlands her number is [protected]. She resides in Wharton Texas and her car is at Fort Bend Kia. Again thank you for your time.

Hello, on 10/14/17 we purchased a 2008 Honda Odyssey from the Kia Store in Clarksville Indiana we traded a 2011 kia optima with about 110, 000 miles and in very good condition .The Honda Odyssey is a ver usy good looking van with about 166, 000 miles on it, we told the salesman(Ron Grider) that we would like to purchase the 2008 Odyssey but would like to trade even (2011 optima) he said no way but they would give us 3, 682.68 for our kia so weht made the deal but we noticed that the service wrench light was on and Mr Grider said that it had just came on because it was due for a oil change so they (Kia service) changed the oil but they did not have the tool to turn the service light off. So we drove the Odyssey home well the next day we drove the Odyssey to Church and back home and noticed that the check engine light came on too so we drove the Odyssey back over to Kia but they where closed.The next day Monday morning I tried to call Mr Grider and at first the receptionist told me that Mr Grider was out on a test drive with a customer and she would have Mr Grider call me back 2 hours later I never heard from Mr Grider so I called Kia back the same person told me that Mr Grider was gone for the day.So Tuesday I called Kia again and was told that Mr Grider was busy and she would have Mr Grider call me back but he did not. I called many more times and no response. There is so much more to say about our Trouble with Kia but I am running out of space.We where Treated Bad at Kia.

I am writing to you because I am very surprised that when I bought my Kia Soul in Braman in Miami, the seller never mentioned to me that the car did not have a tire replacement. I had a bad time when I brought my car to the service and I had bought a program that was sold to me in the Braman Miami called Power Protect and cost $ 499.00 that I did not have to pay for any damage to the wheel. My biggest surprise was that the Kia no longer has more business with Braman because they did not sell the necessary and in a few words they told me to solve myself or to look for another dealership of Kia ! That day it rained and I went to Kia del Doral and arrived and they told me that the only thing I could do for me is to put a patch on ! I really am very disappointed with the Kia and should say that their cars do not come with a replacement .. I've been with my Kia Soul for a year and I would like to get other car ... My recommendation that when they go to buy a Kia, they verify what they are selling

I have a 2013 Optima. My VIN # is GM4A77D5332514.

On Saturday, November 11, 2017, I was driving the car on the freeway and the car engine just stopped from driving at 70 miles per hour. I re-started the car again to get off the freeway, as I exited the freeway to the light the car stopped again.

I took my car into Galpin Kia in North Hills, CA on Monday, November 13th. They kept my car for 3 days to diagnose the problem and said that test showed that there was nothing wrong with the engine. Also, I had to pay for a rental car.

Please note I did receive a recall notice about the engine. I am also afraid of driving the car, as I have to travel on the freeway to work.

Please advise what steps to take to take to get the recall regarding the engine problem I experienced on Saturday, November 11th.

Sincerely,

Dominic Fowlks
[protected] or [protected]

On September 19, 2017, I called the service department of Bert Ogden Kia in Mission, Texas, to have my car checked for a problem that it was having. The car was making a rocking sound whenever I entered it, and a flapping sound underneath during driving. Iwas told that there would be a diagnosis fee of about $90.00, but that if I authorized repair by them, the fee would be waived.

The following day, I took the car to the service department and told them again about the problem. I left the car with them and came back in the evening to pick it up. During the day, I received a call from the service department that the problem was caused by a loose tensioner assembly, and that to replace it with a new belt would cost $369.72 (labor and parts). I gave them a go-ahead to repair the car. I was told that the job would not be completed until the next day. On September 20, 2017, the second day, I went to pick up the car and paid for the repair. The moment I turned on the ignition key and drove a few yards in their lot, the car was still making the same noise and having the same problem. I immediately informed the service department. The service clerk, in turn, informed the service manager who came to speak with me. He told me that the service technician found that my car's struts mount and suspension were bad. He added that this would cost an additional $718.11, but that he was willing to give me a 15% discount on this additional repair, which would come to about $620. He also promised that if these were not the cause of the car's problems, the department would find and fix whatever was causing the problem in the car. I told him that I didn't have money at that time for the additional repair, and that I would bring the car back when I do.

On November 8, 2017, I called the service department again to tell them that I was ready to bring the car. I was told that they would have to order the parts and that it could take a week to have them in stock. On Wednesday, November 15, 2017, I received a call from the service department that the parts had arrived and to bring my car the second day, which I did. I left the car with them for most of the day. Around 5 pm, when I called to check if the was was ready, I received another shocking and unbelievable news. I was told that that the problem was not the struts mount and suspension again; that it was the struts, and that I would have to change them for about $1, 500. This was from the service manager who had told me that the problem was due to faulty struts mounts and suspension, and who had promised me that the department would fix whatever problem was causing the noise if their diagnosis proved to be wrong. When I reminded him of this offer and the possibility that they might come back again with a new problem diagnosis, he had nothing to say other than that I would have to pay to have the struts replaced. I just told him to not do anything to the car again, and that I was coming to pick it up. Which I did.

I took my car to the dealership because I felt that since they sell and repair Kia automobiles, they, more than any outside technicians, would have highly skilled technicians to diagnose and repair my car. But what I experienced was incompetency, lies, and unprofessionalism by the service department, and especially from the service manager. What is even more annoying now is discovering later that the tension assembly that service department initially said was the cause of my car's problem, and for which I paid $369.72, had been replaced a year earlier by my regular repair shop in Dallas.

I am filing this report against the dealership for the way I was treated, and most importantly for their incompetency and deceptive trade practices.

Getting brakes checked With an appointment was there 2 1/2 hours at no avail unbelievable the service sucks now I'm driving around with no fog lights my brakes are messed up from a repair done in Florida at the Kia dealer there and they expect me to sit there all day and not acknowledge me with an appointment .Don't understand thought the Fayetteville North Carolina Kia would have better customer service instead I don't care that you're driving around with a car that could be hazardous to your health due to a botched up brake job that was done on a leased vehicle shame on Them then they did not even try to rectify the situation after 2 1/2 hours I'm not even looking at the car with an appointment