KIA Motors
Reviews and Complaints

Hi there! I am extremely disappointed not only with the Kia dealership that my mothers car is at but also at the customer service line. Long story short, her car was flooded during hurricane Harvey. She needed new airbags due to mold spores showing. They are giving her the run around and she receives no updates, she has to call! The car has been in the shop for over 2 months. The insurance is no longer paying for her rental car. Thirty days was the maximum. She has so far paid well over $1000 to rent a car. On top of her house flooding she has no car. Can you please help, not sure what else to do to get answers! Thank you for your time. My mothers name is Edith Rowlands her number is [protected]. She resides in Wharton Texas and her car is at Fort Bend Kia. Again thank you for your time.

Hello, on 10/14/17 we purchased a 2008 Honda Odyssey from the Kia Store in Clarksville Indiana we traded a 2011 kia optima with about 110, 000 miles and in very good condition .The Honda Odyssey is a ver usy good looking van with about 166, 000 miles on it, we told the salesman(Ron Grider) that we would like to purchase the 2008 Odyssey but would like to trade even (2011 optima) he said no way but they would give us 3, 682.68 for our kia so weht made the deal but we noticed that the service wrench light was on and Mr Grider said that it had just came on because it was due for a oil change so they (Kia service) changed the oil but they did not have the tool to turn the service light off. So we drove the Odyssey home well the next day we drove the Odyssey to Church and back home and noticed that the check engine light came on too so we drove the Odyssey back over to Kia but they where closed.The next day Monday morning I tried to call Mr Grider and at first the receptionist told me that Mr Grider was out on a test drive with a customer and she would have Mr Grider call me back 2 hours later I never heard from Mr Grider so I called Kia back the same person told me that Mr Grider was gone for the day.So Tuesday I called Kia again and was told that Mr Grider was busy and she would have Mr Grider call me back but he did not. I called many more times and no response. There is so much more to say about our Trouble with Kia but I am running out of space.We where Treated Bad at Kia.

I am writing to you because I am very surprised that when I bought my Kia Soul in Braman in Miami, the seller never mentioned to me that the car did not have a tire replacement. I had a bad time when I brought my car to the service and I had bought a program that was sold to me in the Braman Miami called Power Protect and cost $ 499.00 that I did not have to pay for any damage to the wheel. My biggest surprise was that the Kia no longer has more business with Braman because they did not sell the necessary and in a few words they told me to solve myself or to look for another dealership of Kia ! That day it rained and I went to Kia del Doral and arrived and they told me that the only thing I could do for me is to put a patch on ! I really am very disappointed with the Kia and should say that their cars do not come with a replacement .. I've been with my Kia Soul for a year and I would like to get other car ... My recommendation that when they go to buy a Kia, they verify what they are selling

I have a 2013 Optima. My VIN # is GM4A77D5332514.

On Saturday, November 11, 2017, I was driving the car on the freeway and the car engine just stopped from driving at 70 miles per hour. I re-started the car again to get off the freeway, as I exited the freeway to the light the car stopped again.

I took my car into Galpin Kia in North Hills, CA on Monday, November 13th. They kept my car for 3 days to diagnose the problem and said that test showed that there was nothing wrong with the engine. Also, I had to pay for a rental car.

Please note I did receive a recall notice about the engine. I am also afraid of driving the car, as I have to travel on the freeway to work.

Please advise what steps to take to take to get the recall regarding the engine problem I experienced on Saturday, November 11th.

Sincerely,

Dominic Fowlks
[protected] or [protected]

On September 19, 2017, I called the service department of Bert Ogden Kia in Mission, Texas, to have my car checked for a problem that it was having. The car was making a rocking sound whenever I entered it, and a flapping sound underneath during driving. Iwas told that there would be a diagnosis fee of about $90.00, but that if I authorized repair by them, the fee would be waived.

The following day, I took the car to the service department and told them again about the problem. I left the car with them and came back in the evening to pick it up. During the day, I received a call from the service department that the problem was caused by a loose tensioner assembly, and that to replace it with a new belt would cost $369.72 (labor and parts). I gave them a go-ahead to repair the car. I was told that the job would not be completed until the next day. On September 20, 2017, the second day, I went to pick up the car and paid for the repair. The moment I turned on the ignition key and drove a few yards in their lot, the car was still making the same noise and having the same problem. I immediately informed the service department. The service clerk, in turn, informed the service manager who came to speak with me. He told me that the service technician found that my car's struts mount and suspension were bad. He added that this would cost an additional $718.11, but that he was willing to give me a 15% discount on this additional repair, which would come to about $620. He also promised that if these were not the cause of the car's problems, the department would find and fix whatever was causing the problem in the car. I told him that I didn't have money at that time for the additional repair, and that I would bring the car back when I do.

On November 8, 2017, I called the service department again to tell them that I was ready to bring the car. I was told that they would have to order the parts and that it could take a week to have them in stock. On Wednesday, November 15, 2017, I received a call from the service department that the parts had arrived and to bring my car the second day, which I did. I left the car with them for most of the day. Around 5 pm, when I called to check if the was was ready, I received another shocking and unbelievable news. I was told that that the problem was not the struts mount and suspension again; that it was the struts, and that I would have to change them for about $1, 500. This was from the service manager who had told me that the problem was due to faulty struts mounts and suspension, and who had promised me that the department would fix whatever problem was causing the noise if their diagnosis proved to be wrong. When I reminded him of this offer and the possibility that they might come back again with a new problem diagnosis, he had nothing to say other than that I would have to pay to have the struts replaced. I just told him to not do anything to the car again, and that I was coming to pick it up. Which I did.

I took my car to the dealership because I felt that since they sell and repair Kia automobiles, they, more than any outside technicians, would have highly skilled technicians to diagnose and repair my car. But what I experienced was incompetency, lies, and unprofessionalism by the service department, and especially from the service manager. What is even more annoying now is discovering later that the tension assembly that service department initially said was the cause of my car's problem, and for which I paid $369.72, had been replaced a year earlier by my regular repair shop in Dallas.

I am filing this report against the dealership for the way I was treated, and most importantly for their incompetency and deceptive trade practices.

Getting brakes checked With an appointment was there 2 1/2 hours at no avail unbelievable the service sucks now I'm driving around with no fog lights my brakes are messed up from a repair done in Florida at the Kia dealer there and they expect me to sit there all day and not acknowledge me with an appointment .Don't understand thought the Fayetteville North Carolina Kia would have better customer service instead I don't care that you're driving around with a car that could be hazardous to your health due to a botched up brake job that was done on a leased vehicle shame on Them then they did not even try to rectify the situation after 2 1/2 hours I'm not even looking at the car with an appointment

Youngwoo Kim
612 Saint Vincent, Irvine CA 92618
[protected]
[protected]@gmail.com

VIN#: KNDPB3A25D7452646
Model: 2013 KIA SPORTAGE
Date of purchase: April 2013
Current mileage: 41, 000

Dear Sir,

I am writing to request free care services for my car, 2013 Kia Sportage. I have been a loyal customer for many years and feel that your care service is very unsatisfied. I have never had such a free care service, and no one even contact me to get the service. As I know, Kia provides many maintenance services such as lube, oil and filter change, inspection, and cleaning and adjustment. However, no service has been provided since I purchased my car in 2013. I do not understand why and am very disappointed in your poor customer services now.

I would appreciate if you could provide the services for my car near my location. Please let me know when and where to get the service as soon as possible.

Thank you for taking the time to read my request.

Sincerely,

Youngwoo Kim

I purchased a used 2017 Kia sportage with 11,000. They failed to pay off my previous loan charging me over $600 for two months of payments. Three months later I found out that the car had been leased and had been in an accident from carfax. I was never given any vehicle history report. When I told sales they said that they didn't know of it and there was nothing they could do about but give me a free oil change.

i have a kia sportage model 2014,
and since last may 2017, i informed the agent that i need to replace the arm stabilizer speed whoch is not working, and my car still in the period of gurantee, every time they said within two weeks, but nothing done, it passed more 6 months with no any positive action .

my motor number is :803417
chassais umber : 435043

my name is :MR HANY IBRAHIM
mobile number: 002-[protected]

My name is Naomi Young, I'm 20 years old and I just bought my first car all by myself. My salesman Charles Crawford was very helpful so I thought. I wanted a blue Kia soul and he told me that Kia only makes blues Souls for 2017/18. I ended up buying a 2016 with low miles (not blue). I get home and my parents tell me that I have no spare tire and that's dangerous for a young lady. Also the car smells really bad like cigarette and should have been properly cleaned before selling. I also only have 1 key and was told that's Kia policy to only 1 key. I really need some help as I feel really taken advantage of right now. I want, a second key, my car cleaned, and a spare tire. The are minor things that I shouldn't have to ask for.
City Kia
950 S Orange Blossom Trail
Orlando, FL 32837

Thanks
Naomi Young

Due to the awful exprience today, I am submitting a formal complaint to Sunshine KIA.

To begin, I had the service department call me on Monday, October 30th, urging me that I needed to bring in my car due to a recall; if I did not then they will return the part back to the manufacturer.
As a result, I made arrangements with work to make the appointment for today, Monday, November 6th at 10:30 am. I take the car in this morning, only to have the service department call me an hour and a half later to inform me that they are unable to replace the part because they did NOT have the tools to do it. I am stunned and appalled that the service department did not check before calling to ensure they had everything needed to replace this part. They had over a week to check to make sure that the part could be replaced. I have never seen such incompetence and I hope this gets corrected so that no one else gets their time wasted as mine was. I am especially surprised since it was KIA's service department that called ME, urging me to come in!

My case # is [protected]. I am very unhappy with the service at Generation Kia in Bohemia NY, as well as the follow from customer service over the past 6 weeks. This dealership has recommended unneeded service work on multiple occasions, June 13th [protected]), and recently for the case # listed above.
For the case, we were originally informed that our warranty would cover the replacement of a rusted oil pan. When the vehicle was brought in, we were told that that was not the case and the repair would be $699 + tax. I called the customer service group @ [protected] 6 times over a few weeks and all reps told me they needed to elevate to the District Service manager. I never was called back. I took the vehicle to my local mechanic and they did the repair for $325 including tax. less than half of what the dealer requested. And it should have been covered under the warranty. I love this vehicle but very disappointed with the service and ethics of Generation Kia staff. You have lost me as a repeat customer.

Hi I bought a new Kia Cerato S in September of 2016. Within the first three months I had problems with the radio and air conditioning. I was told by Kia castle hill (where I bought it) that there was nothing wrong with it. Still not happy with the car I then took it to Kia Blacktown and they found problems with the air conditioning. It has been back to fix up the radio and A/C. Whilst I have been driving it around the gearbox is playing up.
The car has been back and forward to get fixed 5 times. Now I am waiting for the car to be fixed up again on the 21.11.17 in blacktown.
1, Gearbox
2. A/C
3. Radio.
When I bought the car It had marks on the doors and was told before I pick it up that it would be cleaned up, it was NOT.
I spoke the Gary at blacktown service (he has been very helpful) that I can pay extra for a better radio.
PLEASE HELP, as we have another Kia. (Sportage 2013 model great car) And we have been happy with it so we thought this would be the same but it is not anything like it...

I ended up having my 2013 sorento towed to the shop for the engine recall. South hills motors seemed eager to help and was helpful and informative. 3 weeks later, i'm notified my sway bar links are loose, and need replaced but at 52000 miles I was out of warranty. Then when I was informed my car was ready they said they could not fully test drive it fully because the tires are worn and it could be a hazard to their tech. Also, we were given 2 different loaner cars and returned them both with full tanks of gas. My car? Returned with low fuel and knocking from the sway bar links 2k out of warranty. No details given on warranty or work done and an empty tank after filling both of theirs before returning. Very very disappointed. Terrible service. Thankful for the recall.

I visited Southwest KIA in Mesquite Texas and test drove the 2016 KIA Soul having VIN# KNDJN2A22G7873851. My salesman was Omar. After verifying my credit, etc. Omar came back from his manager's office and advised me that the MSRP price of the vehicle was about 5000$ more than the advertized price due to "add ons" that are not mentioned in the ad (see attached image) on the Southwest KIA website (see https://www.southwestkia.com/inventory/new-vehicles/vehicle/KNDJN2A22G7873851/2016-Kia-Soul-Mesquite-TX) . To me this was false advertizing and a very poor customer experience.

Raj Kinra
[protected]
[protected]@gmail.com

Took my car for repairs to Kia of White Plains, NY on Sept 5th, 2017
Full tank of gas and mileage at 47818. Picked up my car today, October 31, and there was an increase of 75 extra miles to my car and an empty tank. I was furious! Went directly to the manager, Kenny. His nonchalant attitude was unacceptable. Tried to appease me with an offer a free oil change! And have the nerve try to return my car with half a tank too. I want the person who took my car for a joy ride of 75 miles, terminated and the manager replaced. I also want to be compensated for a loss of 75 miles added to my car. This is unacceptable

Hello, I'm emailing you today about my car deferment I have spoke with numerous representatives at your company and they seem to never get it right. I live in Jacksonville FL lexis we had hurricane Irma come through in September and I called asking if I could get a deferment due to a natural disaster they said no I could I had to make my payment for September and then they would process my deferment for October. Here's it is October I get my stammer saying I owe my monthly car payment plus late Lee's applied to the account because of the payment not being made when the representative made it very clear to me when I paid my full September payment that the October deferment was going to go through immediately due to the hurricane. Now here we are day three after talking to the lady that resubmitted the request and here it is again not only reporting late to my credit but not fixed. If your going to issue a deferment and then go back on it please send out notifications ? Also this deferment should have went through with no problem please fix this problem

OnTuesday, Oct 24, 2017 I purchased a 2018 Kia Soul from Battleground Kia in Greensboro, NC. After reviewing the paperwork I received from the closing of the sale I discovered that I had not been issued a.vehicle registration for my new vehicle. I have called the dealership twice and no one will return my calls. THIS IS UNSATISFACTORY ! I can't drive this vehicle without a vehicle registration. How can this be resolved if your dealership WILL NOT RETURN MY CALL ! I would appreciate a call from the dealership or someone in your corporate customer service. I NEED MY REGISTRATION SO I CAN DRIVE MY NEW KIA !
Kathy Hales

Good Afternoon,
Hope my e-mail finds you well. I am Mary Zaki from Cairo, Egypt. On August 24th, 2017, I went to Kia Motors Egypt Kattamya branch. On checking my car, it has been noticed that the compressor needs to be changed due to manufacturer deficiency. The Engineer, Ahmed, has reported it. For the last two weeks, I have been calling the Call Center to check about the item status and on every time I call I only get the answer of " We will check with the purchasing department and get back to you after 48 hours by max. However, they don't respond until I call them again and repeat the whole story again.
Yesterday, Oct. 19th I call the complains department and here was the surprise. They informed me that they know nothing about the "compressor" and that there is no request from the Engineer or the branch side. It's been now almost 2 months and I am loosing my right. Please Please I am in urgent need for a personal follow up from your side as my car is getting worse and I believe that this part, that needs to be changed, is affecting something else too.

Looking forward to hearing from you soon.

Sincerely,
Mary Zaki
+[protected]
mary.[protected]@gmail.com

In 2011 I purchased my first new vehicle, a 2012 Kia Sedona. I have really enjoyed my van but about 3 months ago it began to leak in the very back. When it rains I have puddles. I have had it in the shop to get it fixed 3 times and it still leaks. Is there anything you can do to help me get it repaired properly, and at no additional cost?
I attached a photo that was taken 2 days after it began leaking. As you can see, it leaked about 3 in deep.