KIA Motors
Reviews and Complaints

I purchased my brand new 2017 kia forte in april of this year... its now oct 11th. for the past month I have been having major break issues, screeching while I break softly, squeaking, odd banging sounds while I break and the vehicle doesnt even have 6k miles on it. Its 5 months old. There should be NOTHING wrong with this car. I have called the service department and they give me the run around saying well its probably how you are driving. I drive like an old lady very slowly and carefully. Never been in an accident, never have received a ticket. Nothing. I would have to be driving this car like it was on a race track to be THIS bad with not even 6k miles on it. I try to make an appointment but it interferes with my work schedule. I work full time, with a family and kids I CAN NOT be taking the time off work to deal with this when I should never have been an issue in the first place. I AM NOT HAPPY with this and how this vehicle turned out. 5 months old and not even 6 k miles on it it should be a perfect car. NOT having issues like this. Besides this it was not a cheap vehicle. Almost 30k total for this car it should have ZERO issues. I need this resolved asap. I AM NOT HAPPY and will be complaining to corporate as well. My first KIA experience is not a good one and I expect is resolved before I take my business elsewhere.

On September 22, 2017 I took my Buick Regal GS in, that I just purchased in March 2017 from KIA Canton, to get an oil change. During my oil change I was told that my rear driver's side headlight was out and did I want to get it repaired. I agreed, and after 2hrs of waiting Steve Szababos came out to tell me that the tried a bulb and it didn't work si they looked at some wiring to try to find they problem and I need a bulb something like a UV light that they have to order. Later on that day while parking I noticed my sensors and rear view camera was not working. The screen for the camera was black. On Sunday, September 24, 2017, first time I got on the freeway since my oil change my bumper flew off right there on the freeway. I had to get Livonia police Dept. to retrieve my bumper from the middle of the freeway. I contacted KIA Canton Monday and on Tuesday they had me take my vehicle to Chevy dealership in Southgate. After having my vehicle for 2 weeks they are telling me that my insurance is going to have to pay for it but they will help me work out the deductible. Steve Szababos even said my bumper came off where the light they was going to fix first and than it pulled the rest of the bumper off, but they are not taking responsibility for it. I do have pictures and I have already contacted Michigan auto complaints. I just want them to fix my bumper that they are responsible for coming off.

Hello i purchased a 2016 KIA. The car has been flawless until i heard a grinding noise in my brakes. Took it to a dealer and my thinking a caliper was hung up and my STELLAR warranty would cover it. Well not only did it not cover the front left brake i was told i need brakes and rotors all around. The problem is this it only has 37000 miles. Rotors cant be resurfaced i was told. I will pay the bill never will buy a KIA again. You offer all these selling points and " Service Centered around you " its service geared to KIA and not honoring the fact they use cheap parts. If i was told my tires would outlast my brakes and have to spend 500 plus dollars every 35000 miles i would have walked out the door.

Dear KIA,

I've been a KIA owner since 2012 (own 2 KIA optimas now) and I couldn't be happier with the service I receive from Kearny Pearson Ford and Kia location in Clairmont, San Diego California.

My family and I recently relocated to League City, Texas and need service for our cars. My husband just informed me that when he came to the service appointment today at 8am at the Freddy Kia 11711 Gulf Fwy, Houston, TX 77034 location, he was turned down due to the computer system being down since Friday and they couldn't look up our appointment and cannot take new customers for that reason. So now we were told that they will contact us back once it returns to normal.

We made a request online for service since we moved April and never got any response. We contacted this KIA Freddy location for today's appointment that we waited for 2 weeks. We never had any issue back in San Diego for years and if we did, our service coordinator Max does whatever he can to ensure we get excellent service that we expected.

Large amount of water coming from dash on passenger floor. Took my Kia Optima in for service. They replaced an evaporator drain hose that was clogged causing water to enter vehicle interior. They advised me that this is a problem with KIA vehicles and that they have approximately 8 KIA vehicles a month that they need to repair due to the fact that the drain is too small in KIA vehicles causing the problem. I had to pay $73.07 for this service. They advised that KIA will not pay for this under warranty even though this is a defect in the vehicle. I bought a KIA vehicle because of the warranty since I am on a very limited income. And this was not covered. I feel that KIA should stand by there warranty and should reimburse me the $73.07 which I have a receipt for if you need it. I am 61 years old and have never heard of a vehicle leaking water inside a car. This has to be a defect as the dealer advised. Please reimburse me asap. I need this money and deserve it. Thank You. This repair was done August 17, 2017.

VIN# of vehicle 5XXGMA75FG410564 2015 KIA OPTIMA

[protected]@YAHOO.COM
[protected]
SUSAN COONRADT
4764 DUCKHORN DR UNIT 105
SOUTH JORDAN, UT [protected]

I bought my car KIA Carnival about a year ago to use as a family car and my mileage has ran up to about 18, 000. The steering wheel started to veer to the left so i took it to a tire shop and was informed that 3 of the tires has started to bulge and that the 4th one is close to doing the same thing. Why is KIA selling me a car that has been sat in the store or showroom with tires that are about to expire? If i didn't take it to check i would have ended up in an accident and KIA would probably have to pay for a very painful lawsuit. Apparently i am not the only one in Brunei experiencing the problem. If i were the upper management i would look into this immediately before another issue like Honda brakes occurred.

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Evergreen KIA
9205 S Western Ave.
Chicago, IL 60643
RE: Customer Service

Dear Sirs;

On Thursday, 9/14/2017 I received a call from a sales representative from Evergreen Kia, located at 9205 S. Western Ave., Chicago, IL 60643, the dealership where I had purchased my 2016 KIA Soul. The gentleman stated there was a buyback program that would allow me to step up into a 2018 KIA and have my current 2016 KIA Soul, paid off. I made an appointment to stop by the dealership on Monday, 9/18 around 5:30 pm. I was unable to go as I had another commitment I had forgotten about. I received a call from Matt, the Sales Manager, asking if I was still interested in coming by and I agreed to go in on Friday, 9/22/2017 at 5:30 pm.

I went in on Friday, was greeted by Matt and we sat down at one of the desks to discuss the program. I immediately stated that there were 3 things I was looking for before considering trading my car in:
• 1. I had put a $10, 000.00 cash payment on my KIA Soul at the time of purchase, and I wanted that payment to be applied to the new car in the form of credits, discounts, or sales incentives. I had put the money down to have equity in my car and did not want to lose the equity.
• 2. I was looking for financing that would reduce the interest amount I was paying on my current loan. I had built my credit in the last year and felt that I should be able to qualify for better financing than the 11% I was paying now.
• 3. I wanted my new car payment to remain close to my current payment of $300.00 as this is the amount I felt was within my budget.
Matt assured me that those requests would be easy to meet and passed me to Jimmy Lewis, the car salesman that had originally sold me my 2016 KIA Soul. Jimmy immediately recognized me; again, I repeated the 3 things I was looking for to consider purchasing a new car, in Matt’s presence.

Jimmy did an excellent job finding me the car that I fell in love with; a 2018 white KIA Sportage with sunroof, leather seats, large information screen, heated and cooled seats among other things; priced at $32, 000.00. We went in to negotiate the purchase price and run my credit check.
Gary, the finance manager came over and I told him the 3 things I was looking for to purchase the vehicle. At that time, Gary asked if I was interested in leasing the vehicle and I said “No”, I will lose the equity I am looking to keep. I was presented a purchase price of $35, 000.00 and told my KIA Soul would be paid off. I told them that was not what we had discussed; the balance of KIA Soul is $14, 000.00 and I did not see where the $10, 000.00 equity was being applied. I countered to have my KIA Soul paid off at

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$14, 000.00 and that I was willing to pay $25, 000.00 for the KIA Sportage, including about $2, 800.00 in taxes. I explained that the $32, 000.00 sticker price plus the 2, 800.00 in taxes totaled about $35, 000.00 less discounts in the amount of $10, 000.00 (the equity I was looking to have applied) equaled the $25, 000.00 price I was offering. Gary stated, “Done” and went off to process the contract. During this time, I moved my personal items from the KIA Soul to the KIA Sportage as I believed we had an oral contract. I waited at the counter and Gary informed me that he the monthly payment would be $499.00 for 72 months and that he had managed to get me a 5.5% interest rate. I responded that $500.00 X 72months was approximately $35, 00.00 and that was not the agreement. Also, that I could not afford a$500.00 monthly payment. Gary worked the numbers again and told me he had gotten the payment down to $456.00 per month; again, I told him it was out of my reach. Gary asked me how much I could afford and I stated at the most, I could handle a $400.00 monthly payment. Gary told me he had worked the numbers and we were good to go.

I waited around for about 45 minutes, waiting for Gary to process the paperwork. I asked to see the contract on 2 different occasions so I could review the details; Gary told me to wait as he was still working on it. I did not receive the contract to review, but was ultimately called into the office to sign with Mark. I signed the odometer slips and other paperwork, and was then instructed to sign the contract. I asked to see the payment amount and was shown a payment of $400.99, as agreed upon. I asked how many months the contract was for, 60 or 72; Mark’s response was, “36, the contract is for 36 months”. I told him that was incorrect since $400.00 X 36 months is approximately $14, 000.00, not the price I was purchasing the car for. Mark responded, “This is not a sales contract, this is a lease”. I stated something was wrong because I came in to buy a car, I never agreed to lease a car.

Mark called Gary into the office and I told him that I had not agreed to lease the vehicle, that we had only discussed purchasing the car. Gary told me this was a better deal for me since I changed my car every year. I told him that this was the first time I was trading in my car and that I believe I am a better judge of what is better for me, than he. I asked him what the buyout price of the vehicle would be once the 36 months had passed, he stated that it was $20, 000.00. I told him, $14, 000.00 + $20, 000.00 = $34, 000.00; what happened to the$25, 000.00? Gary became upset and at the top of his voice, told me he did not understand what I was talking about, that we had discussed leasing the vehicle. I reminded him that from the beginning, I stated that I did not want to lose the equity in my car. Gary kept speaking over me, not allowing me to say anything; so, I stopped trying to talk and let him continue to talk at the top of his voice. Gary realized he was talking by himself and said, “What?” I said, I am waiting for you to finish so I can then speak. He became upset, told me “Don’t sign!” and walked out.

Mark looked at me and told me to go see my salesman. I looked at him and said, “Really”? Mark asked, “Really, what? What do you expect me to say”?

At the least, Mark could have apologized for the misunderstanding, tried to determine what and how the situation went from a sale to a lease, or at least try to find a way to explain and diffuse the situation.

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I felt like I was being kicked out of the office. Mark could have said anything to better the situation or relieve the stress and confusion I felt at the moment.

Jimmy, the car porter and the car wash guy, helped me transfer my personal belongings back into my KIA Soul. I asked Jimmy, when did a lease ever come up? When did Gary tell me that I was leasing the vehicle. Jimmy put his head down and told me, I don’t know, I did not hear a discussion about a lease.

I left Evergreen KIA at a loss for words, feeling as though Gary tried to deceive me into signing a lease. Had I not asked the right questions, prior to signing, I would have signed away my rights to my vehicle. The only thing going through my head the whole way home, were the words, “Bait and Switch”. I never expected this to happen to me at Evergreen KIA, I expected so much more from what I felt was a reputable dealership. The whole experience left a sour taste in my mouth; I am still trying to understand what happened.

I hope that you will take an interest in this situation and investigate the practices of Gary and/or Evergreen KIA so that this not happen to someone else or that this is a common practice at this dealership.

Greeting!

KIA Sportage 2.0 AWD bought in November 2015.

1. Met an accident on 16th June 2017, the vehicle was sent to KIA authorized service center on 17th June 2017. After 1 mth that is 17th July 2017, there has not been any progress of repair due to parts not available. I have proceeded to make an inquiry to KIA MALAYSIA Customer Support and they revert that it will take another 2 - 3 weeks for the parts to arrive

2. After urging them, and requested them to monitor closely and monitor their feedback / email status every 2 days, and called the KIA MALAYSIA CSO every 2 days! Repair job in progress and they replaced a new front & back bonnet with newly paint

2. 3rd August 2017 my vehicle was discharged from the workshop, at the same time waited another 1 week for the muffler to arrive.

3. On 18th September 2017, I washed my vehicle due to bird dropping stained for 2 days. After wash, I noticed that the front bonnet have a burned smudge mark and forwarded to the KIA Authorized Centre and they informed me this happens due to Owner Negligence, quoted also: who ask you to simply park your car!

5. I am frustrated from 17th July and currently, the KIA Authorized Service Centre stated that: if you do not send your vehicle to us how we repair for you? I have earlier requested that the service center collect the vehicle from my office as I am a working lady from Monday - Friday.

I do not know if there is something you can assist, or this is usually what happens to all of the KIA drivers outside there... having and meeting this kind of unprofessional and seriously a very poor service. Or I am just the only one who was mistreated this way. I am not sure isn't the statement bird dropping is actually owner negligence by right we do not cover the repair is appropriate... I just wish I will be treated better!

Thank you

I this is my 2nd purchase at University KIA. The first sale was fine. I came in the end of August to trade in my Soul and purchase a Optima/ 2017. I told my my sales man that I had my own financing through my Credit union, but instead of hearing what I asked them to, they ran my application to 21 creditor. Not realizing that would damage my credit, until I tried to purchase my 1st house/ I am a widow and 53 years old.. this caused my credit score from 650 to 580. Now I do not qualify for a House thanks to University KIA, Waco.. I am very peed off and Just Plan Mad

I was searching the web for an answer to an issue I am having with my KIA motor vehicle, suddenly a pop-up appeared inviting me to get expert answers. Another pop-up appeared stating I need to pay a $5 refundable deposit, this I did but about $20 was taker (ZAR270). This already annoyed me as I had not agreed to pay that amount. I received email receipt on 18/09/2017 with Order ID [protected]-177 for R270.00.
I keep checking the site for any answer and have even added to the original question but now over 52 hours later still have not received a reply, never mind an answer.
This, in my eyes is blatant theft.
I now expect a full refund as it is obvious that you do not have an "expert" that can answer my question.

We had to purchase another key for my Kai optima. I went in on that Thursday morning at 7:30am. The gentleman informed me that he was billing me for everything to replace the key. I asked so when the key come back would I owe anything he replied no. When the key arrive he will call me and I was to bring the car up there so that they can program the car with the key. The key that was ordered some how got lost and no one knew where the key was. The key finally arrived on 09/06/2017 that was ordered on 08/31/2017. Upon arriving now the sales man tells me that the key is there and that I can bring my car there and pay $55.00 to program my car to the key. That is not what he told me on 08/31/2017. Can someone explain what the $239.77 was for?
Up until this incident I had no complaints with Kai, I advised everyone to purchase Kai because of the service we received.

When our car broke down we called Kia Toronto and they said your car is under warranty. We thought we had to get it fixed so we towed it to our mechanic. He said the engine is done and you would have to change it.
We called Kia H.O. in Toronto and they said there's a call back on the engine and advised us to take it to the closest service station. It was hard to get an appointment, and when we got one, they took 45 days to get things fixed and return the car to us. We had to use personal car and the rental vehicles for business in the meantime. We claimed the compensation for it and Kia declined it completely. We had paid $369.51 to tow the vehicle to the mechanic, against which Kia is offering compensation of $100/- only.

This is absolutely unfair and unacceptable. I would appreciate if anyone at the higher authority could look into this and get back to us?

Thanks,
Albina Coutinho

_________________________________________________________
65 Millwick Drive - Unit # 1 | Toronto, ON | M9L 1Y4
Tel. [protected] | Fax. [protected] | Cell: [protected]
Email: [protected]@msn.com

I bought my car (Kia Cerato 2017) from Kuwait agency after i saw one of my friends bought the same car and I like it.

after I bought that car and went back to my home, i found that there is no salon light (Internal light), then I called the sales man to inform him, but he told me that cars was bought same like this for one company and they refused to receive it, so we are selling as it is. I told him that is totally not accepted from me.
Then I processed one complain to the agency here in Kuwait (Al Mattawa Co.) but no response till today and they didn't take any action.
I am very upset from what happened with me, and as i know that KIA Company policy can't accept that and Agency should make the customer totally satisfied.
Please I am waiting for a fast action to be done to solve my problem.

Please note that i already has all the documents which proof my message and the complaint paper is available also if you need it.
and no resond from the company until now

After a horrible waste of my time at another location I left on my search for a different car lot to look at cars. I went to Clovis Kia and I had a great time with the sales agent showing us cars even though it was very hot.. I did notice that the cars he showed us were either broken in some way and 1 had no air condition. It blew hot air on us as we drove on a test drive on the freeway. I felt really bad for the sales agent but deep down I knew that he was told to show us the cars to get us out of the way and I do feel it was based on our race completely. Anyway so car had noise on the back wheel area that was very rude to show someone a car that already has issues. The other car did not have air and it was so hot . It also had no gas and we had to wait at the gas station in the heat and this was terrible customer service. Long story short we were told a different story after spending over 3 hrs there in the heat and we left still with a great attitude because I will not allow anyone to take away from my joy. I wrote a great review because the sales agent was a good sport and he suffered along with us . I then called today to ask what I could do to get a better chance of getting myself in a car in the future and what was stopping us regarding this lot. I was placed on hold for over 38 minutes and then I called them on another phone and took a screenshot of my other phone on hold still. I asked for a manager and I told him that I was placed on hold by an sales agent that I was super nice to and he stated he would check into the why about the car and come back to the line. I guess I did not have what it takes to be treated with a little cup of respect. This is why women are reluctant to go to car lots and we take our men folks because we are treated with total disrespect. I also was told by the sales manager that I should of just hung up instead of staying on hold. Honestly thats terrible advice and bad leadership. I was still on hold so he should of gotten up and looked for who had someone on hold with my number for over 30 min. This company advertises that you can come get a car and they called me so many times before I wasted my time and went down there. But when you seen my ebony skin and my braids . The song and dance changed to rude and cruel treatment. I will never and I mean never do business with such a company. They are in the same category as a bad person period. Lies were told and bad terrible customer service and customer abuse ..This will be shared on every site I can find. Thank you

Hi,

I got below error in korean language as my car is imported directly from korea to Jordan, once we translated it gave " check braje system", technician checked and found error "c1237" (hight brake sensor low", he said we have to change the lower ABS which costs in Jordan around 2000 dollars, i attached 2 pics, one with the error, other my car licence( the long number is chasse number) please help what could be other reasons and possible step by step solutions, as Im worried if i pay this amount it could not be the final solution, Tnx

Ordered and paid my deposit for my new Sorento on the 4th April 2017
I am still awaiting confirmation of delivery date
Despite numerous emails and messages to the head office in bulgaria and the local showroom in Veliko Turnovo I still don't know when my car will be delivered
I am the owner of a Sportage and have now started to doubt if I have made the right decision to buy another Kia

Please please help
Best regards
John hodge

Having purchased numerous cars from Lokey Kia in Clearwater, FL I am extremely unhappy with customer care at this dealership. I brought back a lease in January of 2017 with 17, 000 less miles on it than expected. I spoke with Lance Parrott and asked him if he could waive the $428.00 fee for not purchasing the vehicle. He told me absolutely yes that would be no problem. I went on my way. In June I received a call from a collection agency that I owed this money and was completely caught off guard. I was never notified that I owed this money to Kia. I did not receive any phone calls (Lokey Kia has my number since I have purchased many cars from them) My credit was on the line. Lance Parrott lied to me. When I called Lokey Kia I spoke to Danny and he gave me a number to Kia finance. NOT. He gave me a number to Kia Roadside Assistance. Incompetent. I got the number myself and I immediately paid Kia. I am so upset that I was lied to and misinformed and to top it off my account was given to a COLLECTION AGENCY. I have written twice to the Manager and have not so much as received any response from him. Nothing. He doesn't even have the decency to talk to me about what happened. I have also emailed to different people at corporate Kia with no response.

First, I bought my Kia Picanto 1.2 EX AT at BALAI Kia Pasay Philippines last June 24 2017, at first I was so proud and happy to receive and use it. It was fine at first week of using. But after 500km, I noticed a squeaking sound and a knock in the engine when you step on the gas. so I called my agent about and he instructed me to go to Kia Pasay for them to check if its true, so I did, they didn't hand me anything as reference but they took a video of the machine while testing it and affirmed that there is really a knock and a squeak on my engine. They asked me If I could leave my car on that day for further check but I couldn't since I have errands that day.

July 29 2017, The engine knock got worst so at 1100km I went back to Kia Sucat, for them to repair my car, so I left my car with them. After 2 days they told me that it only needed an oil change and the knocking sound was because the oil in the engine is old . so they did change the oil last July 31 and told me that the car will be ready for pick up the next day. They told me that they performed test drive and all is okay and there is no engine knock. Also my plate number was wrong. in my conduction plate it says, EH1129 but on my plate it says EH 1128 so they changed it. BTW, they returned my car with distance now at 1, 300km last Aug 2, 2017.

August 4, at 1600km I called my agent and told him that the knocking sound is still there. It also got worst as when I started the engine, the Knocking sound is very loud which got me scared to use it but I had no choice so I did. when I was on the free way, the knocking sound is not evident anymore but when I reached stop, and I try to accelerate again, the knocking sound is getting louder, mostly when I step on gas. My agent told me that he will be the one to get my car, test it and he will provide a loaner's car the day after I endorsed him my car.

August 6 I didn't use my car, afraid that the engine might fail in the middle of the road.

August 7, I started the engine of my car, the knock and squeak was loud and worst than it was the past days but I didn't turn it off. I let the engine run until the knocking sound was gone. and waited for the temp gauge to be at mid before I started to move and step onto the gas paddle . But still there are engine knocks whenever I step on the gas paddle. On the same day, I asked my agent to pick my car up at Festival Mall 1pm. I asked them for an alternative service which is an automatic trans. they didn't give me anything. Not even an official receipt or a loaner's car as an alternative but they told me they are going to give me one the next day.

August 9, 2 days have passed, No updates, No loaner's car. I was angry and frustrated. I called my agent and asked him why they have to wait for my call before they do something or update me on what is going on. STILL Nothing. They couldn't tell me anything of what was done or what will happen or where is my loaner's car. My agent told me that they couldnt find a loaner's car that is automatic, only manual trans are available. So that got me angry that I have to adjust and suffer this much. Compensate for the ineffectiveness of this branch. It was so frustrating. Unprofessional.

August 10, Nothing still. all they told me was they have taken some videos of my unit in order for the CAC to have a reference and replace it. Still no service car unit given to me nor transportation allowance as required by the Lemon Law of the Philippines.

This forced me to write on this page. Before I bought my car, I have researched and tested other car brands, toyota, mitsubishi, hyundai and tested them for a drive. If you were to ask me Id go for Mitsubishi Mirage or Hyundai Accent which is the same price as Kia Picanto 1.2. But I have full trust on KIA in terms of safety, economy, engine and style. I have read a lot of good reviews on the service but the odds of getting 1 defective brand new unit is merely impossible. I bought my car from Kia hoping it will make my life easier.
But I did got a defective one, I was hoping they would compensate in terms of service. But Nothing! POOR SERVICE and VERY Unprofessional.

What do I need? I need to regain the trust on my own vehicle. that it will take me to my destination safely. Engine Knocks are never minor. It is the heart of every vehicle. I need a replacement. Please do something about it.

I applied for a refund on my GAP INSURANCE after my car was paid in full evidently they got the check at dealership in Silsbee Texas and have been holding it for going on 3 weeks now and can't tell me why only that they are changing ownership not only that they say they have to send check to lienholder I contacted lienholder and they do not know why they would send it to them they have nothing to do with it anymore I own the car it's PAID. No one can tell me anything can you look into this for me my next move will be to attorney or news station Thank You.

Kieran Gillingham. kieran.[protected]@aol.com
[protected]