KIA Motors
Reviews and Complaints

I bought my car KIA Carnival about a year ago to use as a family car and my mileage has ran up to about 18, 000. The steering wheel started to veer to the left so i took it to a tire shop and was informed that 3 of the tires has started to bulge and that the 4th one is close to doing the same thing. Why is KIA selling me a car that has been sat in the store or showroom with tires that are about to expire? If i didn't take it to check i would have ended up in an accident and KIA would probably have to pay for a very painful lawsuit. Apparently i am not the only one in Brunei experiencing the problem. If i were the upper management i would look into this immediately before another issue like Honda brakes occurred.

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Evergreen KIA
9205 S Western Ave.
Chicago, IL 60643
RE: Customer Service

Dear Sirs;

On Thursday, 9/14/2017 I received a call from a sales representative from Evergreen Kia, located at 9205 S. Western Ave., Chicago, IL 60643, the dealership where I had purchased my 2016 KIA Soul. The gentleman stated there was a buyback program that would allow me to step up into a 2018 KIA and have my current 2016 KIA Soul, paid off. I made an appointment to stop by the dealership on Monday, 9/18 around 5:30 pm. I was unable to go as I had another commitment I had forgotten about. I received a call from Matt, the Sales Manager, asking if I was still interested in coming by and I agreed to go in on Friday, 9/22/2017 at 5:30 pm.

I went in on Friday, was greeted by Matt and we sat down at one of the desks to discuss the program. I immediately stated that there were 3 things I was looking for before considering trading my car in:
• 1. I had put a $10, 000.00 cash payment on my KIA Soul at the time of purchase, and I wanted that payment to be applied to the new car in the form of credits, discounts, or sales incentives. I had put the money down to have equity in my car and did not want to lose the equity.
• 2. I was looking for financing that would reduce the interest amount I was paying on my current loan. I had built my credit in the last year and felt that I should be able to qualify for better financing than the 11% I was paying now.
• 3. I wanted my new car payment to remain close to my current payment of $300.00 as this is the amount I felt was within my budget.
Matt assured me that those requests would be easy to meet and passed me to Jimmy Lewis, the car salesman that had originally sold me my 2016 KIA Soul. Jimmy immediately recognized me; again, I repeated the 3 things I was looking for to consider purchasing a new car, in Matt’s presence.

Jimmy did an excellent job finding me the car that I fell in love with; a 2018 white KIA Sportage with sunroof, leather seats, large information screen, heated and cooled seats among other things; priced at $32, 000.00. We went in to negotiate the purchase price and run my credit check.
Gary, the finance manager came over and I told him the 3 things I was looking for to purchase the vehicle. At that time, Gary asked if I was interested in leasing the vehicle and I said “No”, I will lose the equity I am looking to keep. I was presented a purchase price of $35, 000.00 and told my KIA Soul would be paid off. I told them that was not what we had discussed; the balance of KIA Soul is $14, 000.00 and I did not see where the $10, 000.00 equity was being applied. I countered to have my KIA Soul paid off at

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$14, 000.00 and that I was willing to pay $25, 000.00 for the KIA Sportage, including about $2, 800.00 in taxes. I explained that the $32, 000.00 sticker price plus the 2, 800.00 in taxes totaled about $35, 000.00 less discounts in the amount of $10, 000.00 (the equity I was looking to have applied) equaled the $25, 000.00 price I was offering. Gary stated, “Done” and went off to process the contract. During this time, I moved my personal items from the KIA Soul to the KIA Sportage as I believed we had an oral contract. I waited at the counter and Gary informed me that he the monthly payment would be $499.00 for 72 months and that he had managed to get me a 5.5% interest rate. I responded that $500.00 X 72months was approximately $35, 00.00 and that was not the agreement. Also, that I could not afford a$500.00 monthly payment. Gary worked the numbers again and told me he had gotten the payment down to $456.00 per month; again, I told him it was out of my reach. Gary asked me how much I could afford and I stated at the most, I could handle a $400.00 monthly payment. Gary told me he had worked the numbers and we were good to go.

I waited around for about 45 minutes, waiting for Gary to process the paperwork. I asked to see the contract on 2 different occasions so I could review the details; Gary told me to wait as he was still working on it. I did not receive the contract to review, but was ultimately called into the office to sign with Mark. I signed the odometer slips and other paperwork, and was then instructed to sign the contract. I asked to see the payment amount and was shown a payment of $400.99, as agreed upon. I asked how many months the contract was for, 60 or 72; Mark’s response was, “36, the contract is for 36 months”. I told him that was incorrect since $400.00 X 36 months is approximately $14, 000.00, not the price I was purchasing the car for. Mark responded, “This is not a sales contract, this is a lease”. I stated something was wrong because I came in to buy a car, I never agreed to lease a car.

Mark called Gary into the office and I told him that I had not agreed to lease the vehicle, that we had only discussed purchasing the car. Gary told me this was a better deal for me since I changed my car every year. I told him that this was the first time I was trading in my car and that I believe I am a better judge of what is better for me, than he. I asked him what the buyout price of the vehicle would be once the 36 months had passed, he stated that it was $20, 000.00. I told him, $14, 000.00 + $20, 000.00 = $34, 000.00; what happened to the$25, 000.00? Gary became upset and at the top of his voice, told me he did not understand what I was talking about, that we had discussed leasing the vehicle. I reminded him that from the beginning, I stated that I did not want to lose the equity in my car. Gary kept speaking over me, not allowing me to say anything; so, I stopped trying to talk and let him continue to talk at the top of his voice. Gary realized he was talking by himself and said, “What?” I said, I am waiting for you to finish so I can then speak. He became upset, told me “Don’t sign!” and walked out.

Mark looked at me and told me to go see my salesman. I looked at him and said, “Really”? Mark asked, “Really, what? What do you expect me to say”?

At the least, Mark could have apologized for the misunderstanding, tried to determine what and how the situation went from a sale to a lease, or at least try to find a way to explain and diffuse the situation.

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I felt like I was being kicked out of the office. Mark could have said anything to better the situation or relieve the stress and confusion I felt at the moment.

Jimmy, the car porter and the car wash guy, helped me transfer my personal belongings back into my KIA Soul. I asked Jimmy, when did a lease ever come up? When did Gary tell me that I was leasing the vehicle. Jimmy put his head down and told me, I don’t know, I did not hear a discussion about a lease.

I left Evergreen KIA at a loss for words, feeling as though Gary tried to deceive me into signing a lease. Had I not asked the right questions, prior to signing, I would have signed away my rights to my vehicle. The only thing going through my head the whole way home, were the words, “Bait and Switch”. I never expected this to happen to me at Evergreen KIA, I expected so much more from what I felt was a reputable dealership. The whole experience left a sour taste in my mouth; I am still trying to understand what happened.

I hope that you will take an interest in this situation and investigate the practices of Gary and/or Evergreen KIA so that this not happen to someone else or that this is a common practice at this dealership.

Greeting!

KIA Sportage 2.0 AWD bought in November 2015.

1. Met an accident on 16th June 2017, the vehicle was sent to KIA authorized service center on 17th June 2017. After 1 mth that is 17th July 2017, there has not been any progress of repair due to parts not available. I have proceeded to make an inquiry to KIA MALAYSIA Customer Support and they revert that it will take another 2 - 3 weeks for the parts to arrive

2. After urging them, and requested them to monitor closely and monitor their feedback / email status every 2 days, and called the KIA MALAYSIA CSO every 2 days! Repair job in progress and they replaced a new front & back bonnet with newly paint

2. 3rd August 2017 my vehicle was discharged from the workshop, at the same time waited another 1 week for the muffler to arrive.

3. On 18th September 2017, I washed my vehicle due to bird dropping stained for 2 days. After wash, I noticed that the front bonnet have a burned smudge mark and forwarded to the KIA Authorized Centre and they informed me this happens due to Owner Negligence, quoted also: who ask you to simply park your car!

5. I am frustrated from 17th July and currently, the KIA Authorized Service Centre stated that: if you do not send your vehicle to us how we repair for you? I have earlier requested that the service center collect the vehicle from my office as I am a working lady from Monday - Friday.

I do not know if there is something you can assist, or this is usually what happens to all of the KIA drivers outside there... having and meeting this kind of unprofessional and seriously a very poor service. Or I am just the only one who was mistreated this way. I am not sure isn't the statement bird dropping is actually owner negligence by right we do not cover the repair is appropriate... I just wish I will be treated better!

Thank you

I this is my 2nd purchase at University KIA. The first sale was fine. I came in the end of August to trade in my Soul and purchase a Optima/ 2017. I told my my sales man that I had my own financing through my Credit union, but instead of hearing what I asked them to, they ran my application to 21 creditor. Not realizing that would damage my credit, until I tried to purchase my 1st house/ I am a widow and 53 years old.. this caused my credit score from 650 to 580. Now I do not qualify for a House thanks to University KIA, Waco.. I am very peed off and Just Plan Mad

I was searching the web for an answer to an issue I am having with my KIA motor vehicle, suddenly a pop-up appeared inviting me to get expert answers. Another pop-up appeared stating I need to pay a $5 refundable deposit, this I did but about $20 was taker (ZAR270). This already annoyed me as I had not agreed to pay that amount. I received email receipt on 18/09/2017 with Order ID [protected]-177 for R270.00.
I keep checking the site for any answer and have even added to the original question but now over 52 hours later still have not received a reply, never mind an answer.
This, in my eyes is blatant theft.
I now expect a full refund as it is obvious that you do not have an "expert" that can answer my question.

We had to purchase another key for my Kai optima. I went in on that Thursday morning at 7:30am. The gentleman informed me that he was billing me for everything to replace the key. I asked so when the key come back would I owe anything he replied no. When the key arrive he will call me and I was to bring the car up there so that they can program the car with the key. The key that was ordered some how got lost and no one knew where the key was. The key finally arrived on 09/06/2017 that was ordered on 08/31/2017. Upon arriving now the sales man tells me that the key is there and that I can bring my car there and pay $55.00 to program my car to the key. That is not what he told me on 08/31/2017. Can someone explain what the $239.77 was for?
Up until this incident I had no complaints with Kai, I advised everyone to purchase Kai because of the service we received.

When our car broke down we called Kia Toronto and they said your car is under warranty. We thought we had to get it fixed so we towed it to our mechanic. He said the engine is done and you would have to change it.
We called Kia H.O. in Toronto and they said there's a call back on the engine and advised us to take it to the closest service station. It was hard to get an appointment, and when we got one, they took 45 days to get things fixed and return the car to us. We had to use personal car and the rental vehicles for business in the meantime. We claimed the compensation for it and Kia declined it completely. We had paid $369.51 to tow the vehicle to the mechanic, against which Kia is offering compensation of $100/- only.

This is absolutely unfair and unacceptable. I would appreciate if anyone at the higher authority could look into this and get back to us?

Thanks,
Albina Coutinho

_________________________________________________________
65 Millwick Drive - Unit # 1 | Toronto, ON | M9L 1Y4
Tel. [protected] | Fax. [protected] | Cell: [protected]
Email: [protected]@msn.com

I bought my car (Kia Cerato 2017) from Kuwait agency after i saw one of my friends bought the same car and I like it.

after I bought that car and went back to my home, i found that there is no salon light (Internal light), then I called the sales man to inform him, but he told me that cars was bought same like this for one company and they refused to receive it, so we are selling as it is. I told him that is totally not accepted from me.
Then I processed one complain to the agency here in Kuwait (Al Mattawa Co.) but no response till today and they didn't take any action.
I am very upset from what happened with me, and as i know that KIA Company policy can't accept that and Agency should make the customer totally satisfied.
Please I am waiting for a fast action to be done to solve my problem.

Please note that i already has all the documents which proof my message and the complaint paper is available also if you need it.
and no resond from the company until now

After a horrible waste of my time at another location I left on my search for a different car lot to look at cars. I went to Clovis Kia and I had a great time with the sales agent showing us cars even though it was very hot.. I did notice that the cars he showed us were either broken in some way and 1 had no air condition. It blew hot air on us as we drove on a test drive on the freeway. I felt really bad for the sales agent but deep down I knew that he was told to show us the cars to get us out of the way and I do feel it was based on our race completely. Anyway so car had noise on the back wheel area that was very rude to show someone a car that already has issues. The other car did not have air and it was so hot . It also had no gas and we had to wait at the gas station in the heat and this was terrible customer service. Long story short we were told a different story after spending over 3 hrs there in the heat and we left still with a great attitude because I will not allow anyone to take away from my joy. I wrote a great review because the sales agent was a good sport and he suffered along with us . I then called today to ask what I could do to get a better chance of getting myself in a car in the future and what was stopping us regarding this lot. I was placed on hold for over 38 minutes and then I called them on another phone and took a screenshot of my other phone on hold still. I asked for a manager and I told him that I was placed on hold by an sales agent that I was super nice to and he stated he would check into the why about the car and come back to the line. I guess I did not have what it takes to be treated with a little cup of respect. This is why women are reluctant to go to car lots and we take our men folks because we are treated with total disrespect. I also was told by the sales manager that I should of just hung up instead of staying on hold. Honestly thats terrible advice and bad leadership. I was still on hold so he should of gotten up and looked for who had someone on hold with my number for over 30 min. This company advertises that you can come get a car and they called me so many times before I wasted my time and went down there. But when you seen my ebony skin and my braids . The song and dance changed to rude and cruel treatment. I will never and I mean never do business with such a company. They are in the same category as a bad person period. Lies were told and bad terrible customer service and customer abuse ..This will be shared on every site I can find. Thank you

Hi,

I got below error in korean language as my car is imported directly from korea to Jordan, once we translated it gave " check braje system", technician checked and found error "c1237" (hight brake sensor low", he said we have to change the lower ABS which costs in Jordan around 2000 dollars, i attached 2 pics, one with the error, other my car licence( the long number is chasse number) please help what could be other reasons and possible step by step solutions, as Im worried if i pay this amount it could not be the final solution, Tnx

Ordered and paid my deposit for my new Sorento on the 4th April 2017
I am still awaiting confirmation of delivery date
Despite numerous emails and messages to the head office in bulgaria and the local showroom in Veliko Turnovo I still don't know when my car will be delivered
I am the owner of a Sportage and have now started to doubt if I have made the right decision to buy another Kia

Please please help
Best regards
John hodge

Having purchased numerous cars from Lokey Kia in Clearwater, FL I am extremely unhappy with customer care at this dealership. I brought back a lease in January of 2017 with 17, 000 less miles on it than expected. I spoke with Lance Parrott and asked him if he could waive the $428.00 fee for not purchasing the vehicle. He told me absolutely yes that would be no problem. I went on my way. In June I received a call from a collection agency that I owed this money and was completely caught off guard. I was never notified that I owed this money to Kia. I did not receive any phone calls (Lokey Kia has my number since I have purchased many cars from them) My credit was on the line. Lance Parrott lied to me. When I called Lokey Kia I spoke to Danny and he gave me a number to Kia finance. NOT. He gave me a number to Kia Roadside Assistance. Incompetent. I got the number myself and I immediately paid Kia. I am so upset that I was lied to and misinformed and to top it off my account was given to a COLLECTION AGENCY. I have written twice to the Manager and have not so much as received any response from him. Nothing. He doesn't even have the decency to talk to me about what happened. I have also emailed to different people at corporate Kia with no response.

First, I bought my Kia Picanto 1.2 EX AT at BALAI Kia Pasay Philippines last June 24 2017, at first I was so proud and happy to receive and use it. It was fine at first week of using. But after 500km, I noticed a squeaking sound and a knock in the engine when you step on the gas. so I called my agent about and he instructed me to go to Kia Pasay for them to check if its true, so I did, they didn't hand me anything as reference but they took a video of the machine while testing it and affirmed that there is really a knock and a squeak on my engine. They asked me If I could leave my car on that day for further check but I couldn't since I have errands that day.

July 29 2017, The engine knock got worst so at 1100km I went back to Kia Sucat, for them to repair my car, so I left my car with them. After 2 days they told me that it only needed an oil change and the knocking sound was because the oil in the engine is old . so they did change the oil last July 31 and told me that the car will be ready for pick up the next day. They told me that they performed test drive and all is okay and there is no engine knock. Also my plate number was wrong. in my conduction plate it says, EH1129 but on my plate it says EH 1128 so they changed it. BTW, they returned my car with distance now at 1, 300km last Aug 2, 2017.

August 4, at 1600km I called my agent and told him that the knocking sound is still there. It also got worst as when I started the engine, the Knocking sound is very loud which got me scared to use it but I had no choice so I did. when I was on the free way, the knocking sound is not evident anymore but when I reached stop, and I try to accelerate again, the knocking sound is getting louder, mostly when I step on gas. My agent told me that he will be the one to get my car, test it and he will provide a loaner's car the day after I endorsed him my car.

August 6 I didn't use my car, afraid that the engine might fail in the middle of the road.

August 7, I started the engine of my car, the knock and squeak was loud and worst than it was the past days but I didn't turn it off. I let the engine run until the knocking sound was gone. and waited for the temp gauge to be at mid before I started to move and step onto the gas paddle . But still there are engine knocks whenever I step on the gas paddle. On the same day, I asked my agent to pick my car up at Festival Mall 1pm. I asked them for an alternative service which is an automatic trans. they didn't give me anything. Not even an official receipt or a loaner's car as an alternative but they told me they are going to give me one the next day.

August 9, 2 days have passed, No updates, No loaner's car. I was angry and frustrated. I called my agent and asked him why they have to wait for my call before they do something or update me on what is going on. STILL Nothing. They couldn't tell me anything of what was done or what will happen or where is my loaner's car. My agent told me that they couldnt find a loaner's car that is automatic, only manual trans are available. So that got me angry that I have to adjust and suffer this much. Compensate for the ineffectiveness of this branch. It was so frustrating. Unprofessional.

August 10, Nothing still. all they told me was they have taken some videos of my unit in order for the CAC to have a reference and replace it. Still no service car unit given to me nor transportation allowance as required by the Lemon Law of the Philippines.

This forced me to write on this page. Before I bought my car, I have researched and tested other car brands, toyota, mitsubishi, hyundai and tested them for a drive. If you were to ask me Id go for Mitsubishi Mirage or Hyundai Accent which is the same price as Kia Picanto 1.2. But I have full trust on KIA in terms of safety, economy, engine and style. I have read a lot of good reviews on the service but the odds of getting 1 defective brand new unit is merely impossible. I bought my car from Kia hoping it will make my life easier.
But I did got a defective one, I was hoping they would compensate in terms of service. But Nothing! POOR SERVICE and VERY Unprofessional.

What do I need? I need to regain the trust on my own vehicle. that it will take me to my destination safely. Engine Knocks are never minor. It is the heart of every vehicle. I need a replacement. Please do something about it.

I applied for a refund on my GAP INSURANCE after my car was paid in full evidently they got the check at dealership in Silsbee Texas and have been holding it for going on 3 weeks now and can't tell me why only that they are changing ownership not only that they say they have to send check to lienholder I contacted lienholder and they do not know why they would send it to them they have nothing to do with it anymore I own the car it's PAID. No one can tell me anything can you look into this for me my next move will be to attorney or news station Thank You.

Kieran Gillingham. kieran.[protected]@aol.com
[protected]

I'm Writing On how totally disappointed Im feeling ever since I picked up my
Brand New 2017 Kia Cadenza Technology .. Vin# KNALC4J19H5067744..
Last Week ..
for what ever reason Kia Has Sent There New Car Dealers My Model and Option Car by deleting 19" Wheels for what ever reason ...
My Dealer desent know so how could I ..
If I wanted 18" Wheels on my car I would had gotten a Premium Model and saved myself $4000.
I have Seen 2017 Kia Cadenza Techonolgy Cars with the wheels I wanted
Ohio or midwest New Car Kia Dealers
Hello... they drive pickup trucks out there why should that area get the 19" Wheels and not my Car ? If I knew this was going to happen I would had taken Flight out there and drove my car back . Thats how Much Not Having the wheels I wanted Bothers Me !
Is it maybe cause There mounted on summer tires .. Who Can Say Asked My Dealer Doesn't know ..
I am so Pissssed over this you can't Believe..
My Son's 2015 Optimum lease is over this month and ill be leasing him a New Honda...Forget Kia ...
Honda doesent pull this [protected]@&T
I could have lease a New... Lexus ES350, Audi A6 or for a little more A New Cadillac CT6 for what im paying a month for a DISAPPOINTMENT !
I will never again recommend A new Kia to a friend of anyone after this !

Warning to all would-be Kia owners. I purchased a new Kia Sportage 2.0 in September 2016. It had 0 km on the clock. So by definition, the first registered user of this car.
Over the past weekend, the battery died and I couldn't get the car to start. I contacted Kia roadside assistance, they immediately send a breakdown truck, whom collect the vehicle and delivered it to the Kia service center in Mussafah, Abu Dhabi. (I must say the roadside assistance service was excellent) The next morning Kia service center informed me that the battery is no longer under warranty and I need to pay for the replacement thereof. According to my calculations I still had a month left before the warranty expired. The car was registered in my name, for first use, on the 7th of Sept 2016. The battery went dead 4th of August 2017. Please refer to the KIA UAE warranty clause: "The original equipped battery is fully covered for the first 12 months from the date of original retail delivery or date of first use regardless the mileage."
Apparently this car was sold to a Car dealer in May 2016, but it was never used by this dealer it stood on his show room floor as brand new. (I did not buy the car from the original retailer which cancel the first portion of the warranty clause, but by default the second portion of the clause should then apply.)
The uneducated supervisor at the service center kept on arguing that the warranty expired. So eventually I had to pay for the replacement and the roadside assistant cost. The service center didn't even had the decency to wash my car.
This is not really about the money, but more about the principle and the attitude of the personnel at Kia. If they but up this type of resistance for AED 500, imagine what would have happened if something major broke on the car.

My name is Timothy Wickramasinghe; in December of 2016 I approached your dealership with extreme interest in regards to the 14, 500 rebate upon successful finance of the 2016 Kia SOUL EV (Electric vehicle). I hope of course you remember me, as in-fact I made the purchase and agreement with yourself and a partnered finance manager. The total of which I am paying for the vehicle is somewhere above $38, 000. I would like to recall the event’s of our deal of witch of course lead me into the purchase of the 2016 KIA SOUL EV from your dealer ship KIA OF CERRITOS 18201 Studebaker Road Cerritos, CA 90703. Upon Corresponding text messages with your associate Paul I was assured my approval of the deal, thus of course I was strongly urged to get into the store right away or the deal would end. As we discussed our deal and I filled out the necessary applications I was informed that I would not qualify for the deal unless I had a co signer. I then had no choice but to find a cosigner as per the financing departments request. From a 14, 500 rebate your dealership made an offer of something around $5000+ without any consideration to the advertised payment of $499 and rebate of $14, 500. After you and your dealership offered me such a polar opposite amount from the advertised amount I could not afford to accept such a low dollar figure. I then addressed my concerns and you came up to $9, 950 on my rebate with a payment of $708. Of course you remember our deal this day, shortly after our agreement you sent Paul to approach me and address “penalties owed” on my trade in, DMV fee’s totaling around $300. As I Could not afford to pay these penalties I asked you are these penalties going to cause us not to have a deal? And somehow magically that went away of course I would think the dealership paid the penalties before they auctioned my 2012 Chevrolet sonic. I would like to quickly note the amount of witch you gave me for the Chevrolet sonic, $1, 500. The Kelly blue book for my car during this time was marked at 2, 800 in fair condition as my vehicle was in only fair condition. Your associate and yourself lightly touched on the specifications of my vehicle, assuring me it goes 130 mile’s, assuring me of all the charge point options I have, notifying me that at home my car would take 9 hours to charge and at a dc charger 3-5 hours, at a super charger 30-45 minutes. You and your dealership shall I say skimmed through much of the vital information I needed to secure safe travel’s, furthermore rather lack there of information was provided let alone this information was extremely inaccurate. At home my vehicle takes over 2 full days to charge. And my vehicle will not allow a charge after 83 Miles. Words can not express to you the stress I have acquired by the purchase of this vehicle, with your dealerships lack of commitment to ensure my 100% satisfaction as per your Gigantic banner across your sales floor, Need not I remind you that I had to be towed home up the Cajon pass the very same day of witch I purchased the $38, 000 vehicle. Not only this of course as per our conversations on the phone we had bounced back and forth as I addressed concerns to the damage of my vehicle caused by your detail repair trying to peel the plastic covering of the vehicle off with razors, between your vacation or sick time and my home distance from your dealership you invited me back into the store, you did not want to send the $500 SD card for my navigation because it would get lost. It took 6 month’s for me to be provided with the SD card. Of course I would like to apologize as I in sense bounce back and forth from truthful events. I would like to recall a conversation we had in witch you expressed your dealership would help me with a travel charger for my vehicle. Over the phone you gave me your word, word is bond, you assured your dealership would “see what we could do”. No following correspondence came since. I was assured I would receive my check of the rebate at the agreed upon amount of time approximately 4 weeks. Need not I remind you it took you over 2 months to send that check after I had to reach out to your dealership and was being bounced back and forth, having to wait to speak with a finance manager, having one of your associates contact me and assure me of the check being sent and it not, then of course finally being contacted by you to confirm the address P.O box 201 that I had already confirmed multiple times, Mind you time is of truly the essence in my case and in no way did your dealership care to hold up your end of the deal. I contact you today in high hopes for a resolution and of course hoping you can in fact help me bobby, I have formally contacted the FTC (Federal Trade & Commission) FTC REF NO: [protected]. As I have come to the realization of the excruciating circumstances of my deal, and of becoming a KIA electric vehicle consumer, I will take every action one can possibly take to express to any and all parties’ exactly every thing I have went through since I visited your dealership that day, I will make it my commitment to ensure that every one can come to understand my experience with The KIA SOUL EV, With KIA OF CERRITOS. Unfortunately as it stand’s I feel strongly your advertisement of 100% Guaranteed Satisfaction is false, I would like to leave you with the reality of my particular electric vehicle and how impossible it has become to travel for work in a timely fashion and how extremely difficult it is to meet the $708 + the Electric bill of $120, every day has truly become a Nightmare with this vehicle. I loose a lot of sleep, I am at a complete loss of money, and I am at even more expense of lost time. Also you expressed that there were charge points just about everywhere, this statement was false. There is one charge point in the town of Victorville located at the mall, and my work has been relocated to Antelope valley. In order to make it to work in my car I would have to not run the Air conditioner in the summer heat at 105 Fahrenheit, I would have to charge using the chademo charger waking up 3 ½ hours early to drive to the one and only charger, taking over an hour to get a full charge using the chademo charger, but wait my vehicle wont allow me to get a full charge “because of a safety mechanism with the battery”. Maybe my words aren’t properly conveying the picture. I truly don’t want to get started of my experience with EVGO. “This is now the 3rd request I have made with your company to receive my card at this P.O box 201. I have noted the many servicing issues I have come into place by being an EV go consumer. The most recent of witch on June 17th @10:00PM I initiated over 30+ phone calls to try and get ahold of an EVGO representative to send the charge to my vehicle, No one answered leaving me stranded at the charger several hours later again I tried still no representative to answer, I then drove my car to a secure location not to far from the charge, and slept inside my vehicle only because I had no choice I could not miss work. With the countless times I have had to contact your branch in Mexico to send the charge, there have been multiple inaccuracies. In review of my bill I have also come across some inconsistencies” (complaint sent to Evgo consumer affairs… Lately I have been parking my car at my father’s house and using have been using his vehicle to drive to work and back. I realize the extremely emotional and mental abusive nature of this purchase every time I have had too slept in my car, but then again it’s pretty much a mortgage payment. Before I take any further legal action or move ahead with the FTC filing I eagerly await your response. I have a parked vehicle witch I pay over $900 for, at the expense and wear and tear of my fathers vehicle.

Thank you

Timothy Wickramasinghe

Another email Sent to sales manager.
If Google gave me the option I would not award them with a single star, With these words in truth that I express, my definite goal is only to convey truthful event’s so that my experience may be heard by any and all future EV Consumers and certainly any and all future KIA OF CERRITOS Consumers. In December 2016 I Timothy Wickramasinghe purchased a 2016 KIA SOUL EV From KIA Of Cerritos I would like to recall the exact day I made the purchase. After 7 Hours inside the dealership my deal was finally ready and my pregnant girlfriend as well as my mother and myself could be on our way back home to Victorville CA in my brand new $38, 000 KIA SOUL EV. The address of the dealership for clarification and precision is 18201 Studebaker Rd, Cerritos, CA 90703. After a relentless effort from the dealership to acquire the necessary paper work after hours and hours of waiting for them to prepare my vehicle, we finally could leave, the information provided by the dealerships was most certainly inaccurate and completely provided solely for their benefit to ensure my purchase of the vehicle, the miles in which my vehicle would travel and the time in which it takes my vehicle to charge was mot certainly not accurate and furthermore rather lack of information was provided, The dealership agent told me my vehicle would go 130 miles on a full charge, they also told me that my vehicle would take 30 minutes on a super charger 3-6 hours on a medium charger and around 9 hours to charge at home, it take 36 hours to charge at home it takes 9 hours to charge on a medium charger, my vehicle only goes 100 miles on a full charge. The manager in charge of my deal also promised me over the phone that there dealership would “ see what they can do in regards to a portable charger retailing at $599.99.and till this day thinking of their banner across their sales room floor screaming ‘Your 100% satisfaction” is merely just a banner they use as a selling tool, there really is no motive for them other then to close deals and pound people into vehicle’s whichever and however they see fit. As I express my frustration through this review I stray from the very first day I purchased the vehicle, and I have not yet explained to you the finance arrangement of my deal, we will most certainly get there. As we left the dealership I was informed that I would most likely have to charge again before I could make it up the Cajon pass so we found a super charger through EV GO service in which we could drive safely to and charge. We then left the dealership in excitement of my brand new $38, 000 electric vehicle and ventured on to the first charge spot, when we arrived to the dealership we noticed an error code on the super charger machine, it was out of order… with only 20 mile’s we had to convince the dealers to initiate a charge with there special dealership card as I did just purchase the vehicle that very same day, they used this special Rfid card to initiate a charge on the ssc charger which charges at a lot slower rate then the chademo charger. Estimated charge time for a complete charge was around 7-10 hours, sitting in the car with my pregnant lover and my mother for several hours pulling up Google maps to see the mileage distance from home, this all I should have took as a sign my mistake to not drive the car back right away, I just wanted to get my mom and my pregnant girlfriend home, so we charged up to about 45 miles which the next charger up the hill was about 30+, we tried to make it up the Cajon pass and the car died on us. Imagine being in a vehicle with your lover pregnant with your son and your mother in the back seat after spending all day to purchase a $38, 000 and only to die and risk your family’s life on the very busy and dangerous Cajon pass. We then realized it’s in our best interest to tow the vehicle home, luckily 5-year roadside assistance. But as I attempted the first phone call the lady was so rude and providing me with information stating that there was no record of my purchase, I then had to explain my situation and either the call got dropped or the lady hung up on me, I then again called roadside assistance relentlessly to get them to help and after expressing to them that I would take the time to reflect this experience with KIA corporate the BBB and any respective parties they decided to help. But imagine that… take the time to imagine what if we were hit by a diesel when that car died what if my family was harmed! I thank god for his protection on this day and I truly scarred my mother and girlfriend by the horrid environment they found themselves in with me, something that could have and most certainly should have been a beautiful celebration and or a wonderful experience was most certainly a life changing experience and a horrible experience. My car note is $708 a month for a 2016 KIA SOUL; the advertised cost of my deal was $499.99 at a rebate of $14, 500. They wrote me a check for $9, 500 they promised me the check within 4 weeks. It took them close to 2 1/2 months. A few day’s later I contacted the dealership with major concerns as to the damage they caused my vehicle by removing the plastic coverings with a razor, there are still small plastic spots around my car with repeated razor slashes particular around the remaining plastic patches, they told me to bring it in…. let me now clarify the reality of the charging rates and time. On a super chademo charger my vehicle will take 50+ minutes to charge and I will have to initiate several charges in order for it to get to 100 miles due to a ‘safety mechanism’. I pay 10c a min plus $15 a month just for EV GO charge my bill is around $120 with my usage, so in order to safely make a trip to Cerritos from where I live it would take more then 2 hours to get there and more then 2 hours of charge time, and this is just to get there… coming back would be a bit longer. So the consideration is truly not there, but how can we blame people for things in which they do not know. Also I had to find the charge points on my phone it took them six months to send the $500 SD card cause they did not want to “loose it in the mail”. The list goes on of all the hardship that I have had to take on because of this vehicle, I have sent emails to contact the manager of the dealership in regards to my dissatisfaction and my struggle as an electric vehicle consumer but ultimately with no response, there are in fact many particular and important points I have left out of this review ultimately because I have addressed all information to the necessary parties such as the better business bureau and also have teamed up with several news cast’s whom have very high expectation of my formal in depth review of my experience purchasing a 32, 000$ KIA soul for $38, 000.

I purchased a 2015 Kia Rio in February of 2015. I purchased the car from Berwyn Kia located 7050 Ogden Ave. Berwyn, Illinois 60402. The motor began to knock in January of 2017. I took the car back to Berwyn Kia, and I had to pay for the service call. Then I was told there was no oil in the car. I took the car back to AAA who did my oil change. They confirmed oil was in the car. My mom contacted the general manager at Berwyn Kia. She asked why was I charged a fee for a service call. The general manage said everyone paid a service fee. Then she asked why didn't they fix the car, and he said the service department said there was no oil in the car. My mother told him I had a receipt from AAA that said there was oil in the car. He said there was nothing he could do. The car obviously has a defect, and needs to be repaired! The mother is still knocking!.