KIA Motors
Reviews and Complaints

I'm Writing On how totally disappointed Im feeling ever since I picked up my
Brand New 2017 Kia Cadenza Technology .. Vin# KNALC4J19H5067744..
Last Week ..
for what ever reason Kia Has Sent There New Car Dealers My Model and Option Car by deleting 19" Wheels for what ever reason ...
My Dealer desent know so how could I ..
If I wanted 18" Wheels on my car I would had gotten a Premium Model and saved myself $4000.
I have Seen 2017 Kia Cadenza Techonolgy Cars with the wheels I wanted
Ohio or midwest New Car Kia Dealers
Hello... they drive pickup trucks out there why should that area get the 19" Wheels and not my Car ? If I knew this was going to happen I would had taken Flight out there and drove my car back . Thats how Much Not Having the wheels I wanted Bothers Me !
Is it maybe cause There mounted on summer tires .. Who Can Say Asked My Dealer Doesn't know ..
I am so Pissssed over this you can't Believe..
My Son's 2015 Optimum lease is over this month and ill be leasing him a New Honda...Forget Kia ...
Honda doesent pull this [protected]@&T
I could have lease a New... Lexus ES350, Audi A6 or for a little more A New Cadillac CT6 for what im paying a month for a DISAPPOINTMENT !
I will never again recommend A new Kia to a friend of anyone after this !

Warning to all would-be Kia owners. I purchased a new Kia Sportage 2.0 in September 2016. It had 0 km on the clock. So by definition, the first registered user of this car.
Over the past weekend, the battery died and I couldn't get the car to start. I contacted Kia roadside assistance, they immediately send a breakdown truck, whom collect the vehicle and delivered it to the Kia service center in Mussafah, Abu Dhabi. (I must say the roadside assistance service was excellent) The next morning Kia service center informed me that the battery is no longer under warranty and I need to pay for the replacement thereof. According to my calculations I still had a month left before the warranty expired. The car was registered in my name, for first use, on the 7th of Sept 2016. The battery went dead 4th of August 2017. Please refer to the KIA UAE warranty clause: "The original equipped battery is fully covered for the first 12 months from the date of original retail delivery or date of first use regardless the mileage."
Apparently this car was sold to a Car dealer in May 2016, but it was never used by this dealer it stood on his show room floor as brand new. (I did not buy the car from the original retailer which cancel the first portion of the warranty clause, but by default the second portion of the clause should then apply.)
The uneducated supervisor at the service center kept on arguing that the warranty expired. So eventually I had to pay for the replacement and the roadside assistant cost. The service center didn't even had the decency to wash my car.
This is not really about the money, but more about the principle and the attitude of the personnel at Kia. If they but up this type of resistance for AED 500, imagine what would have happened if something major broke on the car.

My name is Timothy Wickramasinghe; in December of 2016 I approached your dealership with extreme interest in regards to the 14, 500 rebate upon successful finance of the 2016 Kia SOUL EV (Electric vehicle). I hope of course you remember me, as in-fact I made the purchase and agreement with yourself and a partnered finance manager. The total of which I am paying for the vehicle is somewhere above $38, 000. I would like to recall the event’s of our deal of witch of course lead me into the purchase of the 2016 KIA SOUL EV from your dealer ship KIA OF CERRITOS 18201 Studebaker Road Cerritos, CA 90703. Upon Corresponding text messages with your associate Paul I was assured my approval of the deal, thus of course I was strongly urged to get into the store right away or the deal would end. As we discussed our deal and I filled out the necessary applications I was informed that I would not qualify for the deal unless I had a co signer. I then had no choice but to find a cosigner as per the financing departments request. From a 14, 500 rebate your dealership made an offer of something around $5000+ without any consideration to the advertised payment of $499 and rebate of $14, 500. After you and your dealership offered me such a polar opposite amount from the advertised amount I could not afford to accept such a low dollar figure. I then addressed my concerns and you came up to $9, 950 on my rebate with a payment of $708. Of course you remember our deal this day, shortly after our agreement you sent Paul to approach me and address “penalties owed” on my trade in, DMV fee’s totaling around $300. As I Could not afford to pay these penalties I asked you are these penalties going to cause us not to have a deal? And somehow magically that went away of course I would think the dealership paid the penalties before they auctioned my 2012 Chevrolet sonic. I would like to quickly note the amount of witch you gave me for the Chevrolet sonic, $1, 500. The Kelly blue book for my car during this time was marked at 2, 800 in fair condition as my vehicle was in only fair condition. Your associate and yourself lightly touched on the specifications of my vehicle, assuring me it goes 130 mile’s, assuring me of all the charge point options I have, notifying me that at home my car would take 9 hours to charge and at a dc charger 3-5 hours, at a super charger 30-45 minutes. You and your dealership shall I say skimmed through much of the vital information I needed to secure safe travel’s, furthermore rather lack there of information was provided let alone this information was extremely inaccurate. At home my vehicle takes over 2 full days to charge. And my vehicle will not allow a charge after 83 Miles. Words can not express to you the stress I have acquired by the purchase of this vehicle, with your dealerships lack of commitment to ensure my 100% satisfaction as per your Gigantic banner across your sales floor, Need not I remind you that I had to be towed home up the Cajon pass the very same day of witch I purchased the $38, 000 vehicle. Not only this of course as per our conversations on the phone we had bounced back and forth as I addressed concerns to the damage of my vehicle caused by your detail repair trying to peel the plastic covering of the vehicle off with razors, between your vacation or sick time and my home distance from your dealership you invited me back into the store, you did not want to send the $500 SD card for my navigation because it would get lost. It took 6 month’s for me to be provided with the SD card. Of course I would like to apologize as I in sense bounce back and forth from truthful events. I would like to recall a conversation we had in witch you expressed your dealership would help me with a travel charger for my vehicle. Over the phone you gave me your word, word is bond, you assured your dealership would “see what we could do”. No following correspondence came since. I was assured I would receive my check of the rebate at the agreed upon amount of time approximately 4 weeks. Need not I remind you it took you over 2 months to send that check after I had to reach out to your dealership and was being bounced back and forth, having to wait to speak with a finance manager, having one of your associates contact me and assure me of the check being sent and it not, then of course finally being contacted by you to confirm the address P.O box 201 that I had already confirmed multiple times, Mind you time is of truly the essence in my case and in no way did your dealership care to hold up your end of the deal. I contact you today in high hopes for a resolution and of course hoping you can in fact help me bobby, I have formally contacted the FTC (Federal Trade & Commission) FTC REF NO: [protected]. As I have come to the realization of the excruciating circumstances of my deal, and of becoming a KIA electric vehicle consumer, I will take every action one can possibly take to express to any and all parties’ exactly every thing I have went through since I visited your dealership that day, I will make it my commitment to ensure that every one can come to understand my experience with The KIA SOUL EV, With KIA OF CERRITOS. Unfortunately as it stand’s I feel strongly your advertisement of 100% Guaranteed Satisfaction is false, I would like to leave you with the reality of my particular electric vehicle and how impossible it has become to travel for work in a timely fashion and how extremely difficult it is to meet the $708 + the Electric bill of $120, every day has truly become a Nightmare with this vehicle. I loose a lot of sleep, I am at a complete loss of money, and I am at even more expense of lost time. Also you expressed that there were charge points just about everywhere, this statement was false. There is one charge point in the town of Victorville located at the mall, and my work has been relocated to Antelope valley. In order to make it to work in my car I would have to not run the Air conditioner in the summer heat at 105 Fahrenheit, I would have to charge using the chademo charger waking up 3 ½ hours early to drive to the one and only charger, taking over an hour to get a full charge using the chademo charger, but wait my vehicle wont allow me to get a full charge “because of a safety mechanism with the battery”. Maybe my words aren’t properly conveying the picture. I truly don’t want to get started of my experience with EVGO. “This is now the 3rd request I have made with your company to receive my card at this P.O box 201. I have noted the many servicing issues I have come into place by being an EV go consumer. The most recent of witch on June 17th @10:00PM I initiated over 30+ phone calls to try and get ahold of an EVGO representative to send the charge to my vehicle, No one answered leaving me stranded at the charger several hours later again I tried still no representative to answer, I then drove my car to a secure location not to far from the charge, and slept inside my vehicle only because I had no choice I could not miss work. With the countless times I have had to contact your branch in Mexico to send the charge, there have been multiple inaccuracies. In review of my bill I have also come across some inconsistencies” (complaint sent to Evgo consumer affairs… Lately I have been parking my car at my father’s house and using have been using his vehicle to drive to work and back. I realize the extremely emotional and mental abusive nature of this purchase every time I have had too slept in my car, but then again it’s pretty much a mortgage payment. Before I take any further legal action or move ahead with the FTC filing I eagerly await your response. I have a parked vehicle witch I pay over $900 for, at the expense and wear and tear of my fathers vehicle.

Thank you

Timothy Wickramasinghe

Another email Sent to sales manager.
If Google gave me the option I would not award them with a single star, With these words in truth that I express, my definite goal is only to convey truthful event’s so that my experience may be heard by any and all future EV Consumers and certainly any and all future KIA OF CERRITOS Consumers. In December 2016 I Timothy Wickramasinghe purchased a 2016 KIA SOUL EV From KIA Of Cerritos I would like to recall the exact day I made the purchase. After 7 Hours inside the dealership my deal was finally ready and my pregnant girlfriend as well as my mother and myself could be on our way back home to Victorville CA in my brand new $38, 000 KIA SOUL EV. The address of the dealership for clarification and precision is 18201 Studebaker Rd, Cerritos, CA 90703. After a relentless effort from the dealership to acquire the necessary paper work after hours and hours of waiting for them to prepare my vehicle, we finally could leave, the information provided by the dealerships was most certainly inaccurate and completely provided solely for their benefit to ensure my purchase of the vehicle, the miles in which my vehicle would travel and the time in which it takes my vehicle to charge was mot certainly not accurate and furthermore rather lack of information was provided, The dealership agent told me my vehicle would go 130 miles on a full charge, they also told me that my vehicle would take 30 minutes on a super charger 3-6 hours on a medium charger and around 9 hours to charge at home, it take 36 hours to charge at home it takes 9 hours to charge on a medium charger, my vehicle only goes 100 miles on a full charge. The manager in charge of my deal also promised me over the phone that there dealership would “ see what they can do in regards to a portable charger retailing at $599.99.and till this day thinking of their banner across their sales room floor screaming ‘Your 100% satisfaction” is merely just a banner they use as a selling tool, there really is no motive for them other then to close deals and pound people into vehicle’s whichever and however they see fit. As I express my frustration through this review I stray from the very first day I purchased the vehicle, and I have not yet explained to you the finance arrangement of my deal, we will most certainly get there. As we left the dealership I was informed that I would most likely have to charge again before I could make it up the Cajon pass so we found a super charger through EV GO service in which we could drive safely to and charge. We then left the dealership in excitement of my brand new $38, 000 electric vehicle and ventured on to the first charge spot, when we arrived to the dealership we noticed an error code on the super charger machine, it was out of order… with only 20 mile’s we had to convince the dealers to initiate a charge with there special dealership card as I did just purchase the vehicle that very same day, they used this special Rfid card to initiate a charge on the ssc charger which charges at a lot slower rate then the chademo charger. Estimated charge time for a complete charge was around 7-10 hours, sitting in the car with my pregnant lover and my mother for several hours pulling up Google maps to see the mileage distance from home, this all I should have took as a sign my mistake to not drive the car back right away, I just wanted to get my mom and my pregnant girlfriend home, so we charged up to about 45 miles which the next charger up the hill was about 30+, we tried to make it up the Cajon pass and the car died on us. Imagine being in a vehicle with your lover pregnant with your son and your mother in the back seat after spending all day to purchase a $38, 000 and only to die and risk your family’s life on the very busy and dangerous Cajon pass. We then realized it’s in our best interest to tow the vehicle home, luckily 5-year roadside assistance. But as I attempted the first phone call the lady was so rude and providing me with information stating that there was no record of my purchase, I then had to explain my situation and either the call got dropped or the lady hung up on me, I then again called roadside assistance relentlessly to get them to help and after expressing to them that I would take the time to reflect this experience with KIA corporate the BBB and any respective parties they decided to help. But imagine that… take the time to imagine what if we were hit by a diesel when that car died what if my family was harmed! I thank god for his protection on this day and I truly scarred my mother and girlfriend by the horrid environment they found themselves in with me, something that could have and most certainly should have been a beautiful celebration and or a wonderful experience was most certainly a life changing experience and a horrible experience. My car note is $708 a month for a 2016 KIA SOUL; the advertised cost of my deal was $499.99 at a rebate of $14, 500. They wrote me a check for $9, 500 they promised me the check within 4 weeks. It took them close to 2 1/2 months. A few day’s later I contacted the dealership with major concerns as to the damage they caused my vehicle by removing the plastic coverings with a razor, there are still small plastic spots around my car with repeated razor slashes particular around the remaining plastic patches, they told me to bring it in…. let me now clarify the reality of the charging rates and time. On a super chademo charger my vehicle will take 50+ minutes to charge and I will have to initiate several charges in order for it to get to 100 miles due to a ‘safety mechanism’. I pay 10c a min plus $15 a month just for EV GO charge my bill is around $120 with my usage, so in order to safely make a trip to Cerritos from where I live it would take more then 2 hours to get there and more then 2 hours of charge time, and this is just to get there… coming back would be a bit longer. So the consideration is truly not there, but how can we blame people for things in which they do not know. Also I had to find the charge points on my phone it took them six months to send the $500 SD card cause they did not want to “loose it in the mail”. The list goes on of all the hardship that I have had to take on because of this vehicle, I have sent emails to contact the manager of the dealership in regards to my dissatisfaction and my struggle as an electric vehicle consumer but ultimately with no response, there are in fact many particular and important points I have left out of this review ultimately because I have addressed all information to the necessary parties such as the better business bureau and also have teamed up with several news cast’s whom have very high expectation of my formal in depth review of my experience purchasing a 32, 000$ KIA soul for $38, 000.

I purchased a 2015 Kia Rio in February of 2015. I purchased the car from Berwyn Kia located 7050 Ogden Ave. Berwyn, Illinois 60402. The motor began to knock in January of 2017. I took the car back to Berwyn Kia, and I had to pay for the service call. Then I was told there was no oil in the car. I took the car back to AAA who did my oil change. They confirmed oil was in the car. My mom contacted the general manager at Berwyn Kia. She asked why was I charged a fee for a service call. The general manage said everyone paid a service fee. Then she asked why didn't they fix the car, and he said the service department said there was no oil in the car. My mother told him I had a receipt from AAA that said there was oil in the car. He said there was nothing he could do. The car obviously has a defect, and needs to be repaired! The mother is still knocking!.

I brought my car to your agency for changing the A/C system,
On receiving the car, I discovered that the right front door handle is broken, I talked to your employee who tried to mask the situation and saying may be from before, but when he got the technician who said that during work they had to open the door many times ( so no chance to be from before),
He told me to receive the car like this on a promise that they will call me soon same day to arrange a time for changing the handle, but of course nobody called, I tried to call him, he said we will call you tomorrow but again nobody called and nothing changed which is a very bad attitude of a service agency
I really waiting for your help and your action.
Thanks

To Whom It May Concern,

I, Ramin Ghaderi, have purchased an optima (2017) several month ago and since then I have requested for auto software updates, which the Atlas Khodro; the official representative of KIA company in Iran, claims that have not received from the KIA company after 8 months that has passed from 2017.
I have to mention that all the unofficial service centers have the updates and charge the customer for more than 200$ for only updates.

Since I have complained about the company for several time and they did not answer adequately, I am looking forward to relieving an appropriate response from you at earliest conveniences.

Sincerely Yours
Ramin Ghadri
[protected]
[protected]@gmail.com

My battery had to be replaced the first 3 yrs the sealer on the paint of all the car handles and top of side mirrors is peeling off my car is a 2012 kia reo sport hatch back I purchased it 5yrs ago oct 2017 now the fan motor that cools the engine is bad had to replace the motor 159.00 part that was almost impossible to find . Don't think I will be buying another Kia

Hi;
The Turkey distributor does not solve my problem.I want to help and support you. Kia Niro Kia buying the technologies that made the launch on the website www.kia.com.tr are not given to Turkey.
In my car (AEB)(SCC)(BSD)(LKAS) and electric memory driver's seat was not given. They say on the website, but have that technology not in the car and I've paid the money to them and that technology, but they didn't give me.
Also I want a big screen for my car. I am complaining about this. Please help me. Thanks.
Best Regards
Kaan TUNÇ
ANTALYA / TURKEY
+[protected]

Still very upset that you have dealers that are allowed to lie about the best offer and install cheap aftermarket parts when I wanted a car remote starter. Then to insult me even more you sent me a $25 gift card to make things better. What is wrong with you people maybe I need to complain somewhere where my complaint is heard. They did say drive back down here whenever you're back five hours from home in Arkansas and we will wash the car and detail it like we forgot to do. WTF

hi!

i hope i will get a feedback from someone from customer care. i am owning Kia Cadenza from last 3 years it's going perfect with me. i just wanted to inform you that customer care service in Saudi is so pathetic they never respond in emails? i am complaining from since 2 months through email that i need to reserve for service but all in vain? i have certain technical queries in relation to my car but i have get any positive feedback from any of representative in Jeddah, Saudi Arabia.

my contact details are as follows:
ali.[protected]@hilton.com
[protected]

thank you and hoping for qucik positive feedback,

Ali Z Chaudhry

I have kia carnival 2012model, i was made appointment is KIA workshop in Dammam Saudi Arabia, with 2 weeks after, I pointed me car in workshop to check it, I am surprised Engineer asked me need SAR400 just for check should be inform me the same time of appointment. I don't have other choose, I accept. after 4 days I received call from KIA workshop asked other SAR1, 800 just for open engine and check spare parts need. It is really costly. and I don't know why the dealer ask charge for just to check it without repair . please could anyone help me and give me clarification

Bought are Kia Optima SX Turbo two years ago. Only one other owner before us. Yet in perfect condition. Even bought some extended warranty that was suppose to be "fabulous". Well in last couple weeks the hood started chipping and under the hood as well as rust spots on trunk. Took it to service dealer in Stuart, Florida and was told rocks are chipping the paint. Also the paint guilty which Kia painted obviously and they won't repair under warranty or just being it's their mistake. I know rocks may hit vehicles as there may be some little spots on my Tahoe over quite some years now. Since it was purchased in 2005 (twelve years ago) and first owner. There the size of a needle head and have stayed that size. But the marks on the hood on the Kia are the size of a half dollar and several and keep getting larger per each one. I believe Kia service employees are rehearsed to use the "rock chipping line". Since I've read plenty of blogs and others mentioning they were told the same thing. Now I have to be careful if I wash my car or if it rains which I live in South Florida so that's consistently. I will reach out further. This shouldn't be happening and seems very common with other Kia owners. Kia should resolve this since this issue is on them. As well as they chose to use cheap quality paint. I wouldn't purchase another Kia or recommend anyone looking into purchasing one! I will post pics.

I purchased my vehicle March 2015 with approximately 280 miles on it. The vehicle currently has 16, 800 miles on it. My vehicle has been towed into the dealership approximately 10 times since I have owned it. Most recent incidents were June 20th and yesterday. Each time it has been towed in it has done the same exact thing. Just shuts off - dead - cannot restart. And each time it is towed to the dealership it will start up the next day. The technicians cannot locate any codes in the computer system to tell them what the problem is. Then the vehicle runs fine for about a month (i.e. see dates towed above). I have had cylinder 3 replaced twice and the computer motherboard. None of this has fixed the problem.
I have contacted customer service and was told my case was escalated to another department. This department called me once and did not really give me any answers.
Now I am stuck here with no vehicle and am told that my warranty does not cover a loaner car. I am not spending any more time, energy, or money trying to figure out how I am supposed to get to work and home or do any other basic things people do with RELIABLE vehicles.
I have several documents from the dealership but am unable to scan them to attach for review right now because I am stuck at home.
I want KIA to take the vehicle back and pay the remaining outstanding amount on my loan so I can be rid of this menacing headache once and for all.

I am a new owner of a 2014 Kia Cadenza and truly in love with the card but service is terrible. My first experience was in Perry GA to get an oil change. I made the appointment online and when I arrived I was told another customer made the same appointment, time and date, so I would have to wait since she arrivedbe4fore I did, but also would have to wait until the workers came back from lunch. I guess I don't have to say, I did NOT stay, which made this be a 45 minute drive for nothing. My second experience is NOW. I have attempted to call a dealership in Macon, GA all day. No one is answering the phone so I called back and got the receptionist, whom I gave my name and number for someone in service to call. NOTHING.. This is the worst. All I need is an oil change, again. Why do I have to travel so far for something so simple

I have a Kia Optima 2014, I bring to Kia Mazda of OldSaybrook CT, to fix the passenger window motor. I ask for courtesy car and they said unfortunately the don't have courtesy car since a live 45 minutes away and my car being there 2 days already and they have the nerve to call me and tell me that the parts is going to take 1 more day to get them and fix the car if they get the parts. I'm really disappoint with this dealer.

I have bought a brand new kia cerato lx 2017. 8 kms as I drove it out of the showroom. It is temptation red. (same as the one year old car I traded in)
The paint finish on the new car is not acceptable as a new car. Their are minor scratches all over the body. Their are large sweeping buffing marks which are white/ silver in the sun. The bonnet has 3 jorge stain marks which a painter said was the clear coat fallen on too thick and then tried to polish out. The car was sent to a car painter by the dealer and now it is in far worse condition. I have paid for a completely new car and I have not got this. After owing it for a month it should no be going to and fro to the painters kias qa has slipped up badly. Which I am very surprised at.
None of this is my fault - I believe I should have a replacement car which actually is in new condition

I live in Qatar and I bought KIA sportage car on [protected] and from the first day i had a problem in the car (the radio, Bluetooth, USB) are not working probably (sometimes they are working and sometimes not working.
I contact Mr. Ahmed yehia in Kia showroom the next day and he said it is simple and i can solve it with maintenance.
I was talking to maintenance unofficially. but I make official complain on [protected] and i talked to the maintenance every week since then . and each week they tell me that they are waiting a programming from Korea the next week and they will contact me.
But no one is calling back and i call them the next week and they are saying the same speech.
I called them and asked for final date as this now the fourth month without any solution.
I need fast response.
My name is : Haitham Wafik ElHennawy
Mobile: 00974 [protected]
E-mail: [protected]@yahoo.com

Dear sir
I have kia cerato car ld 1.6 litre 2013 model. Full option. Just runing 70998km
I had been facing problem with transmission. Once I start drive the transmission kick from shift to the next. And when I push breck its also kicks so hard when its changing shift down.

Iam still in warranty and its for 100000km or 5 years. Every time I visited the services center they telling me to visit some other place far a way. So iam running more km and losing time.
Now the warranty will be finnish soon.
And iam really tired from kia services and how they are using us. Please any one help me
My name is ahmed
Live in saudi arabia. Riyadh
Cell number. [protected]

Please help me. Iam losing everything from that company here

I am experiencing and observing purchase process of an Optima JF GT Line from Kia Motors rep in Iran (Atlas Khodro) and don't see any behavior, process and delivery time match between your good company's "Family-like Care" motto and my own experience. I'd be more than happy as a newly joined customer to Kia family if you could appoint an account manager or customer experience inspector to review all my story, purchase timeline, recorded calls, documents and purchase experience. I’m disappointed with the service I’m receiving with KIA rep in Iran.