KIA Motors
Reviews and Complaints

I brought my car to your agency for changing the A/C system,
On receiving the car, I discovered that the right front door handle is broken, I talked to your employee who tried to mask the situation and saying may be from before, but when he got the technician who said that during work they had to open the door many times ( so no chance to be from before),
He told me to receive the car like this on a promise that they will call me soon same day to arrange a time for changing the handle, but of course nobody called, I tried to call him, he said we will call you tomorrow but again nobody called and nothing changed which is a very bad attitude of a service agency
I really waiting for your help and your action.
Thanks

To Whom It May Concern,

I, Ramin Ghaderi, have purchased an optima (2017) several month ago and since then I have requested for auto software updates, which the Atlas Khodro; the official representative of KIA company in Iran, claims that have not received from the KIA company after 8 months that has passed from 2017.
I have to mention that all the unofficial service centers have the updates and charge the customer for more than 200$ for only updates.

Since I have complained about the company for several time and they did not answer adequately, I am looking forward to relieving an appropriate response from you at earliest conveniences.

Sincerely Yours
Ramin Ghadri
[protected]
[protected]@gmail.com

My battery had to be replaced the first 3 yrs the sealer on the paint of all the car handles and top of side mirrors is peeling off my car is a 2012 kia reo sport hatch back I purchased it 5yrs ago oct 2017 now the fan motor that cools the engine is bad had to replace the motor 159.00 part that was almost impossible to find . Don't think I will be buying another Kia

Hi;
The Turkey distributor does not solve my problem.I want to help and support you. Kia Niro Kia buying the technologies that made the launch on the website www.kia.com.tr are not given to Turkey.
In my car (AEB)(SCC)(BSD)(LKAS) and electric memory driver's seat was not given. They say on the website, but have that technology not in the car and I've paid the money to them and that technology, but they didn't give me.
Also I want a big screen for my car. I am complaining about this. Please help me. Thanks.
Best Regards
Kaan TUNÇ
ANTALYA / TURKEY
+[protected]

Still very upset that you have dealers that are allowed to lie about the best offer and install cheap aftermarket parts when I wanted a car remote starter. Then to insult me even more you sent me a $25 gift card to make things better. What is wrong with you people maybe I need to complain somewhere where my complaint is heard. They did say drive back down here whenever you're back five hours from home in Arkansas and we will wash the car and detail it like we forgot to do. WTF

hi!

i hope i will get a feedback from someone from customer care. i am owning Kia Cadenza from last 3 years it's going perfect with me. i just wanted to inform you that customer care service in Saudi is so pathetic they never respond in emails? i am complaining from since 2 months through email that i need to reserve for service but all in vain? i have certain technical queries in relation to my car but i have get any positive feedback from any of representative in Jeddah, Saudi Arabia.

my contact details are as follows:
ali.[protected]@hilton.com
[protected]

thank you and hoping for qucik positive feedback,

Ali Z Chaudhry

I have kia carnival 2012model, i was made appointment is KIA workshop in Dammam Saudi Arabia, with 2 weeks after, I pointed me car in workshop to check it, I am surprised Engineer asked me need SAR400 just for check should be inform me the same time of appointment. I don't have other choose, I accept. after 4 days I received call from KIA workshop asked other SAR1, 800 just for open engine and check spare parts need. It is really costly. and I don't know why the dealer ask charge for just to check it without repair . please could anyone help me and give me clarification

Bought are Kia Optima SX Turbo two years ago. Only one other owner before us. Yet in perfect condition. Even bought some extended warranty that was suppose to be "fabulous". Well in last couple weeks the hood started chipping and under the hood as well as rust spots on trunk. Took it to service dealer in Stuart, Florida and was told rocks are chipping the paint. Also the paint guilty which Kia painted obviously and they won't repair under warranty or just being it's their mistake. I know rocks may hit vehicles as there may be some little spots on my Tahoe over quite some years now. Since it was purchased in 2005 (twelve years ago) and first owner. There the size of a needle head and have stayed that size. But the marks on the hood on the Kia are the size of a half dollar and several and keep getting larger per each one. I believe Kia service employees are rehearsed to use the "rock chipping line". Since I've read plenty of blogs and others mentioning they were told the same thing. Now I have to be careful if I wash my car or if it rains which I live in South Florida so that's consistently. I will reach out further. This shouldn't be happening and seems very common with other Kia owners. Kia should resolve this since this issue is on them. As well as they chose to use cheap quality paint. I wouldn't purchase another Kia or recommend anyone looking into purchasing one! I will post pics.

I purchased my vehicle March 2015 with approximately 280 miles on it. The vehicle currently has 16, 800 miles on it. My vehicle has been towed into the dealership approximately 10 times since I have owned it. Most recent incidents were June 20th and yesterday. Each time it has been towed in it has done the same exact thing. Just shuts off - dead - cannot restart. And each time it is towed to the dealership it will start up the next day. The technicians cannot locate any codes in the computer system to tell them what the problem is. Then the vehicle runs fine for about a month (i.e. see dates towed above). I have had cylinder 3 replaced twice and the computer motherboard. None of this has fixed the problem.
I have contacted customer service and was told my case was escalated to another department. This department called me once and did not really give me any answers.
Now I am stuck here with no vehicle and am told that my warranty does not cover a loaner car. I am not spending any more time, energy, or money trying to figure out how I am supposed to get to work and home or do any other basic things people do with RELIABLE vehicles.
I have several documents from the dealership but am unable to scan them to attach for review right now because I am stuck at home.
I want KIA to take the vehicle back and pay the remaining outstanding amount on my loan so I can be rid of this menacing headache once and for all.

I am a new owner of a 2014 Kia Cadenza and truly in love with the card but service is terrible. My first experience was in Perry GA to get an oil change. I made the appointment online and when I arrived I was told another customer made the same appointment, time and date, so I would have to wait since she arrivedbe4fore I did, but also would have to wait until the workers came back from lunch. I guess I don't have to say, I did NOT stay, which made this be a 45 minute drive for nothing. My second experience is NOW. I have attempted to call a dealership in Macon, GA all day. No one is answering the phone so I called back and got the receptionist, whom I gave my name and number for someone in service to call. NOTHING.. This is the worst. All I need is an oil change, again. Why do I have to travel so far for something so simple

I have a Kia Optima 2014, I bring to Kia Mazda of OldSaybrook CT, to fix the passenger window motor. I ask for courtesy car and they said unfortunately the don't have courtesy car since a live 45 minutes away and my car being there 2 days already and they have the nerve to call me and tell me that the parts is going to take 1 more day to get them and fix the car if they get the parts. I'm really disappoint with this dealer.

I have bought a brand new kia cerato lx 2017. 8 kms as I drove it out of the showroom. It is temptation red. (same as the one year old car I traded in)
The paint finish on the new car is not acceptable as a new car. Their are minor scratches all over the body. Their are large sweeping buffing marks which are white/ silver in the sun. The bonnet has 3 jorge stain marks which a painter said was the clear coat fallen on too thick and then tried to polish out. The car was sent to a car painter by the dealer and now it is in far worse condition. I have paid for a completely new car and I have not got this. After owing it for a month it should no be going to and fro to the painters kias qa has slipped up badly. Which I am very surprised at.
None of this is my fault - I believe I should have a replacement car which actually is in new condition

I live in Qatar and I bought KIA sportage car on [protected] and from the first day i had a problem in the car (the radio, Bluetooth, USB) are not working probably (sometimes they are working and sometimes not working.
I contact Mr. Ahmed yehia in Kia showroom the next day and he said it is simple and i can solve it with maintenance.
I was talking to maintenance unofficially. but I make official complain on [protected] and i talked to the maintenance every week since then . and each week they tell me that they are waiting a programming from Korea the next week and they will contact me.
But no one is calling back and i call them the next week and they are saying the same speech.
I called them and asked for final date as this now the fourth month without any solution.
I need fast response.
My name is : Haitham Wafik ElHennawy
Mobile: 00974 [protected]
E-mail: [protected]@yahoo.com

Dear sir
I have kia cerato car ld 1.6 litre 2013 model. Full option. Just runing 70998km
I had been facing problem with transmission. Once I start drive the transmission kick from shift to the next. And when I push breck its also kicks so hard when its changing shift down.

Iam still in warranty and its for 100000km or 5 years. Every time I visited the services center they telling me to visit some other place far a way. So iam running more km and losing time.
Now the warranty will be finnish soon.
And iam really tired from kia services and how they are using us. Please any one help me
My name is ahmed
Live in saudi arabia. Riyadh
Cell number. [protected]

Please help me. Iam losing everything from that company here

I am experiencing and observing purchase process of an Optima JF GT Line from Kia Motors rep in Iran (Atlas Khodro) and don't see any behavior, process and delivery time match between your good company's "Family-like Care" motto and my own experience. I'd be more than happy as a newly joined customer to Kia family if you could appoint an account manager or customer experience inspector to review all my story, purchase timeline, recorded calls, documents and purchase experience. I’m disappointed with the service I’m receiving with KIA rep in Iran.

My wife, Sally Winchester, bought a used 2016 Kia Soul with 45K on the car Saturday June 24th. The salesman, Anthony Anderson promised a follow up to the sale to address some issues we had found with the cosmetic condition of the car which he never did. At the time of the sale, Sally agreed to a couple of extras offered to her as an add on to the purchase of the vehicle. A under car corrosion protection package which costs $795.00 sold by Mr. Anderson, and an extended mechanical protection package sold by Stratos Amini Metro Kia's business manager. Later that day after we took ownership the vehicle we realized the extras with the sale weren't quite as good a deal as we originally thought. Yes, your salesmen are really good. What it amounts to is an added on very limited mechanical service contract which costs about $3000 spread throughout the loan, which would only cover an additional 36, 000 miles which we thought was not worth that amount of money. We asked to cancel that extended service plan which they said they did, but in the mean time Sally's payments stay the same and the loan duration is same which makes no sense to us. In addition to that problem Metro Kia will not cancel the other add on service purchased with the car which is the under car corrosion package. We first were told by Metro Kia's sales manager Ryan Wondra the only part which could be refunded was the cost of the material which would be between $150 to $200. Not the labor which obviously is the substantial amount. We were also told by Ryan the reason the other portion could not be refunded was because of the warranty whatever that means. Keep in mind no under body work has even been done to the vehicle at this point. I sat down face to face with Ryan today Saturday July 7th. Ryan essentially told me the only reason they were unwilling to refund the money on a service not wanted, nor rendered is because they just don't want to. I spoke with Ryan for close to an half an hour and that is about the only reason he could come up with other than it was "never done before", as Ryan put it. I then asked Ryan if I could speak to the dealership's general manager. Then things even got stranger. He said I could speak to the general manager but not in person, and not until the following Monday. He even acknowledged the general manager was currently in the building but he refused to take me to him. He then said the reason was because it was he who was paid to talk with me like, and I'm forced to speculate here, as if he was coached by the general manager not to bother him with customer complaints. It was strange to say the least. Ryan did however give me the business card for the dealership's general manager. His name is Drake Lallas. I then left Drake a message on his voicemail but have currently received no return phone call. Several times this afternoon I mentioned to Sally, and she agreed, what a shame it is for a dealership selling such a good product to come across so consumer unfriendly as this. We absolutely LOVE the car but the dealer is a whole different story. I guess Kia corporate will have to ask themselves if this is the way they want their dealerships to conduct themselves. We both wish we could avoid dealers in the future and just buy the car online and cut these thirsty middlemen completely out of the entire transaction. Leaves such a terrible impression. Personally, I can't help think of this bad experience every time I even look at the car. We wish Kia corporate could please straighten this out with your dealership for us. If this car lives up to it's product reputation we wouldn't hesitate to buy another Kia someday, but this experience at your dealership makes us hesitant. We do appreciate any assitance in this matter you can render. Sincerely, Jim Rahn

I just but a brand new 2017 Kai forte from foxily Kai in Tampa, the vehicle turn the check engine on 3401 miles I emmitially call the delaer to see what i can do they told me that i should drive the car to service near me, that's what i did since i leave in gerogia i went to the nearest one when i got to the service i spoke to one of the agents and they told me that noting was wrong with the car it was a simple valve from the gas, but i amd really obset because this may be a defected car, i ask the manager if there was any way i can return the car or have them exganged for me since the car is under guarantee and they told me there was no way that i have to stay with the car, i try to speak with the other manager in tampa and he had a attitude that was not apropiate he told me that they can do nothing, now i feel that the car is going to have future problems because is only 3041 miles ans is presenting problems allready i dont know what can i do but is very disapointing that i chose kia over many other dealer because i think is good and respectful dealer but now i know they are the worst and the personal dont even respect there clients . i hope that the people that read this think first before buying any vehicle from kia . i am sorry if my english is not perfect i try my best. god bless you

My kia optima 2012 is brand new when i bought 5yrs ago and i can't believe that i had to replace my fuel pump .im only using it to my job and never used it outside the state. Never had a low fuel or gas and I've been taking good care of my car . I only had 42k miles on it . Im really upset about this coz we had another car thats been 8yrs old and until now its working good .

Dear sir,
I purchased a wiring harness from Kia (it had to be manufactured in Korea)
and I asked that a wiring schematic be provided so I could fit the new harness.
I have received the new harness but no schematic.
I have tried endlessly to get a schematic from Kia dealers in Australia but they all tell me that they are not allowed to let me have anything and in fact they don't have any schematics even the parts and servicing manual will not provide me with what I require!
I have paid a fee to use the Kia Global information system but once again I could not get the info I required.
Could you please help me as I do not require the full schematics diagram, only the schematics for the harness from the MFI control system (as some of the wires in the engine bay (to the injectors etc have been broken and there are a number of wires the same colour .
Could you please supply/sell me something so I can get my car back on the road.
The vehicle I require the wiring schematics is as follows,
2006 Kia Cerato sedan
Manual transmission
2.0 litre engine
Engine No. [protected]
VIN/Chassis No.KNAFE223275402563
Please help me as this car is a great car, all I need is a diagram to show which wires go where. I have a lot of experience in electrics so no problems there.

Thank you

Peter Clements