Kmart
Reviews and Complaints

Hi,
I am writing to let you know my sisters horrible experience with kmart. Today April 27, she went to kmart in Enid Ok. to pick up 12 items. While she was getting rung up the computer crashed. So the cashier rung it up again. She stood their for over 45 minutes waiting for the computer to work. It was extremely hot inside the store, She was sweating. She is disabled and asked the manager for a drink of water4 times. She said she felt like she was going to pass out. The manager said if we get new computers, we won't get any raises. That was uncalled for I think. She is now worried that since the cashier rung up her items twice, and she had to sign twice, that her credit card will be billed twice, and she won't have enough money to cover it. I believe that the manager, should of had some respect for my sister, and everyone else that comes into the store. She said some of her sale items, they charged her regular price, and not the sale price. She spent $82.10. She said she don't think she will go to kmart in the future. Very rude manager. I am writing to you as my sister has no computer.

Thank You,
Tonya Melton

I think it is embarrassing that cashiers at the St. Clairsville store in Ohio are made to walk around with baby diapers pinned to their shirts in support of the March of Dimes. I donate to the March of Dimes and I appreciate that KMart is trying to raise money to help; I just think there could be a better way to raise funds.

Just a thought

The cashier was very not customer friendly at all. I said good morning when I approched her register, she replied with a huf. I said thank you and have a good day when I finished my transaction she said yea. I have been a cashier in the retail business for seventeen years and I would never think to behave this way. I think it is very important to make your customers feel welcome with at least a hello and a thank you. It will be a long time before I visit that store again, unfortunately because of a rude cashier. I think your employees should be trained in customer service skills

Precription medicated skin treatment filled by kmart pharmacy is dated jan.09. The prescription was filled on 12/23/09 which means this medication was one year old out of date when it was filled by kmart pharmacy. Comes in bottles of 3. Just looked at the bottle to notice the date stamped on the bottle. Medication used by mouth or on your skin are very serious and I am outraged that kmart allows this type of practice to put people at risk with their health and need to be held accountable. How many more out of date products does kmart have in their pharmacy the fda needs to perform an inspection of kmart pharmacies around our country

P lease send Infomation about how to place and where the 19 digit receipt number. [protected]@hotmail.com

To whom reads this:
Its so upsetting to know how Kmart has poor costumer service. I Don't care where the store is located. Costumer service anywhere should be all that matters to any costumer. Tonight I went into Kmart at the North Hollywood location. I went to ask for someones help at the baby's department and all I get was "oh, no one is in that department yet. I think their out on their break" Ok well i didnt ask that- I want to know if someone could help me find something is what i replied back. The guy goes "i'm sorry I dont know that department" OH great. You dont understand that its so ###ed to have someone tell me that "it's not their department, sorry" Seriously? I wasnt born yesterday. Places like Kmart rotates their employee's maybe every shift or how ever they work it out but don't sit there and tell me that because its not your department you dont know how to assist me. When you get hired at Kmart or any place like it you are trained to know who Kmart is and what they sell and teach you CS. I understand that some employees are not always doing their jobs to companies standards but Kmart needs to evaluate that so they dont go under and have to be forced to close down beacuse their employee's are dragging clients away. But since no one really could help me out it pissed me off even more so I asked to speak to a manager. The person calls the manager and the manager didnt want to come and speak to me. Manager Linda as known as "coach Linda" She is so un-professional that its discussing to know she works at a store as a manager I think she needs to be re evaluated as a manager.So no wonder That location is so disorganized. Not only the floor staff looks like a "lost puppy" but their manager is no help no guidance what so ever. The last time ive been to Kmart was year's ago, But i had to go there since they had a produce that i needed no other store carried. But I do ask that someone that is high rank and wants to help Kmart stay in business re train the employees. If they dont like their job then they should leave, if they dont like it but has to stay for whatever reason then I think they need to change their attitudes suck it up and treat a consumer as if how they want to be treated.

was sent a coupon for spend $50.00 and get $10.00 off. the store would not let me use the coupon sent to me in the mail. The coupon was from the sears card, when they sent me my new one.

Im a customer thst shopped at the kmart on 66-26 Metropolitan in middle village, first of all they never have enough employees working, everytime I need help no one is around to assist me, not enough cashiers lines are always long, The store service just i horrible. A few weeks ago I went to pick up a couple of things there and there was a Manager I believe tall african american guy with glasses name tag Kevin on the phone talking very unappropriate, saying the B word the N word, very very foul language I mean come on who hires these type of people .I shop there with my grandkids somestimes, they dont need to hear this type of language. I really hope someone speaks to that manager because I sure wont be shopping there anymore. Very poor business.

On Saturday, 02/27/2010, my husband and I were at the check out line preparing to pay for our purchases with a personal check, when we were told by the cashier that my check would not be accepted. This put me into a panic because I knew we had much more then the total of my check unless someone, unbeknownced to us, emptied our account.
We paid for our purchases with a credit card and hurried to the bank to investigate why Kmart didn't accept our check. According to the bank, all was in order with our account; they varified our balance and said they could not understand why the check was not accepted by Kmart.
I want you to know that this occurance frighted me horrably! Not only did it make me sick at my stomach, I was a nervous wreck.
We have never had this happen before at Kmart and we shop there and average of three to four times a month.
My receipt #[protected].
Thank you for your co-operation in this matter.

Bonnie Weinhold

I have a layaway (129614) at the paintsville, kentucky store (4827). I got a phone call on 2/10/10 that my layaway payment was late and would be put back on shelf if a payment wasn't made. I was snowed in and couldn't get to the store, so I made a payment online. (Which I thought was very convenient at the time). Here is my complaint— at the time of my original layaway I used my personal debit card to layaway the tv. I authorized a $50.00 debit at that time. When I got online I didn't have enough money in the personal account, so I used my joint debit card to make that payment. I authorized a debit of 89.45 to be taken out of my joint account. I noticed later that evening that kmart had put a hold on my personal account but I didn't give them permission to use that account for the payment. I tried calling the 800 number who told me that I would have to speak to the store directly. The store was closed at that point, so the next day I called the store who told me I had to call the 800 number. I then called the 800 number again and was told that they could not help that I had to go to the local store. This went back and forth for two days. I finally got out on saturday the 13th and went to the store only to be told that they couldn't help me because I made payment online I had to deal with the online customer service. So I called them again and asked to speak to a manager. I was patched through to michael black who told me that I would have to get a fax number, name and name of bank then email to him and he would present a letter to my bank to release my money. I asked him why they put a hold on a card that I did not give permission to and he told me that when I used that card to layaway I gave permission for your store to use it at any time to make payments. I strongly disagreed with him, but he insisted that I gave that permission at time of layaway. Let me make myself clear. I gave permission for kmart to debit $50.00 from my personal debit card at time of layaway, not to use that card at any time. I am so angry about the store using a card that I did not tell them to, and then giving me the run around and making me jump through hoops just to get my money released. I thought when I layed that tv away that it was a good thing. I have always tried to shop at kmart instead of wal-mart but this has really underminded my faith in your store. I thought my debit card would be safe with your company and now I hesitate to use it at all.

Woodstock Illinois Kmart pharmacist Gail Goldsmith was rude, belligerent, argumentative, and unprofessional.

During a recent visit a pharmacy clerk informed me that Kmart pharmacy was permanently closing and the matter of my records became a topic of discussion, at first, then argument. I quizzed them on whether or not my records would be available at another local Kmart. I was told no. To me that made no sense since they use a national computer system on a networked computer. I raised this issue and the clerk didn't know what to say, so she called over pharmacist Gail Goldsmith.

Right from the start she seemed in a foul mood. She claimed the records had been sold to another local pharmacy chain. I then asked since its a national computer system shouldn't my records be available at another local store. Gail Goldsmith seemed to object to my question (or even me asking a question) and interrupted me rudely, telling me to listen as if I was a misbehaving child. This surprised me: WHY was I taking orders from her?

She restated the same position as if I wasn't listening. At that point I said this is a computer issue, something I know a bit about, to which she interrupted me, ordering me to use "your 2 ears and listen" as if I was a recalcitrant school boy.

What she refused to listen to is that I began my programming career in 1984 and soon was hired by a consulting firm with clients world wide, many of which are household names.

Records are stored in a database by customer number and all transactions (drug purchases) are linked by customer. And the records exist physically within a database. Even if the local records were sold to a local pharmacy the data would still be contained within the Kmart national computer system and therefore available to another store with a networked computer. But Gail Goldsmith refused to listen to this explanation, but rather, to smart off to and insult me.

Never having been treated so rudely in my 59 years I was completely flabbergasted. Afterward, I spoke to the store manager to express my concerns. It was then I informed him I could not patronize another local Kmart because the pharmacist might be transferred there. He then informed me that all employees are losing their jobs and she won't be there.

So Gail Goldsmith was taking her anger out on me. Lets be clear about this: that angry employee became mean spirited, rude, and most egregiously - unprofessional. No one should hire that woman again.

Hence, I will NEVER shop at Kmart again, nor should you.

I bouhgt game system from Kmart and the smart plan I have contact them about the system buttons no longer work and need to have it replace as the plan says. they said they would email me the ups label to ship it back and that I just send it back and they replace it I guess giving the price to buy new one to replace it at a Kmart But I call several times and still nothing in my email I belive it is a scam and that those who try to replace items on thee plan Kmart claims it a good idea it does not get taken care of and tey just a way to get customer to pay out for these plans for a year they intend not to have it be too soon and by theat time you keep telling them your plan runs out this the obvious evident eperience I am having with this smart plan.

Purchsed battery from Kmart. Battery failed after I had battery 10 months. Got caught in emergency situation where I had to purchase battery from store other than Kmart. Returned bad battery to Kmart. The Kmart that I returned battery prorated battery, which is understandable. The problem is that they would not pay for core charge paid for new battery, or give me a old battery to return to place of purchase of new battery. Not only did they sell me a bad battery, put me stranded, they cause me to loose money. I will never purchase from Kmart again.

I have purchased VitaSmart vitamins for over 15 years from Kmart. I went to purchase the Glucosamine Sulfate 12/28/09 and the shelf was bare for this item. I stood line at the service desk for some time and when I finally got waited on the employee had to call twice to get someone to answer her question if merchandise was is stock. Finally the manager returned her page and she was told rain checks were not available. I asked why(I have gotten them numerous times before) and she said because the store manager refused. I told her Kmart does not need my business anymore if that is how they treat their customers. I could not find a person on the floor to ask about the item.
I shopped this store the day after Thanksgiving at 6AM and none of the sale merchandise was marked. Every item someone wanted an employee had to be contacted and they had to look up the item in the ad. Thanksgiving Day sale signs were still up all over the store.
A very dissatisfied customer,
Doris Clint, 2409 Double Eagle Drive, Mission, TX 78572

Fui de compras a KMART y el recibo indica q si entro a la pagina web: www.kmartfeedback.com puedo llenar una encuesta y de resultar ganadora puedo ganar una tarjeta de 2, 500.00, pero la pagina no aparece en ningun lado, solo estan las quejas de las personas q han entrado a llenar el custionario, el cual no aparece. Tengo los recibos de compra donde aparece lo del cuestionario.

The manager of the K-Mart in Boone seems like a nice guy but I noticed that an associate called him several times when they needed help and he never came and once he did he would not help out he just called more people. He stood on the side asking ppl how they were... they were tired of standing in line with only one cash register open. The guy talks nice but he seems to leave his employees out to dry on there on. I heard the customer service girl complaining that all he does is sit in his office and someone said you work for "one of them" meaning a lazy boss and they were like yeah and they laughed and said they understood. You should know that the employees seem to work there butts off for this guy and he sits back and watches.

i bought some christmas name tags, store ad says 50% off, except gift wrapping paper, and bowes. when i ask for the 50% off was told by manger that the name tags did not qualifity for the discount.i told him thats not what the ad says and he said he would not give me the discount. the tags cost $1.99 so that mean i would pay .99 for them but had to pay full price$1.99.
what kine of place is this, this is the forth time i have been in k-mart since i have moved to guam in 2 yrs, and every time they do not give what they say in the ad.
this is why i buy at the militry bases here even if i have to pay a little more, and go out of my way to NOT TO SHOP AT K-MART..i will be sure to tell all of my fiends about this and how much of a RIP OFF k-mart is.

charles w. bressie
usn retired
[protected]@yahoo.com

I went to Kmart to buy smokeless lamp oil i could not find any one to help me, finally i talked to a sales lady and she gave me the wrong directions to go get it . Is every sales person who workes at kmart on break all the time. I walked around kmart looking for this lamp oil over an hour. my receipt # is [protected]

There is no website, no survey, no $2500 gift card to win, and there is certainly no $50, 000 to give away. Why would they print this on all of there receipts. That information is incorrect so why should I take heed to the other information located on the receipt.

Dissappointed Consumer