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Kmart review: false advertising of survey! 115

K
Author of the review
12:00 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Recent purchase receipt on11/22/07 offered valued feedback upon entering kmartfeedback.com and a chance to win $2,500 gift card after entering their survey. Web site stated kmartfeedback did not exist.

115 comments
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Don Miller
Dec 01, 2007 2:09 pm EST

Try this link. I got it from the Kmart Customer Care. It took me right to the survey.

https://www.tlgsurvey.com/se.ashx?s=3539CD032C37FBCA

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Beverly Watts
Dec 01, 2007 4:01 pm EST

Just returned from K-Mart. Have my receipt that says to go to kmartfeedback.com Site DOES NOT EXIST! What phonies!

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virginai reich
Dec 01, 2007 5:26 pm EST

I have tryed to file for the 2500 prize but I can't go on line for Kmartfeedback.com becouse it does not exist. When I buy in this store or any where else I always ask the mark down price if I think its wrong I give them a hard time right there and then. SAVES ME A LOT OF TROUBLE

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Judy Teurn
Dec 01, 2007 6:04 pm EST

Kmart is just another store that I go to...I don't hate it and I don't love it...so there's no point in expressing a strong comment here...

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JoAnn Sykes
Dec 01, 2007 6:41 pm EST

I am really disappointed in K-Mart. If they are trying to make a come back this is a hell of a way to do it.
I agree they have a long way to go to meet the the class and professionalism of Walmart and Meijers. I consider this a real cheap shot!
I would suggest that you take the advice of your customers to remove the false statements on your receipts of being entered into winning a 2500.00 gift card.
How sad it is that you have taken advantage of your customers in such a manner!
Sorry this is disgraceful in my books!

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Virginia M. Simms
Dec 01, 2007 7:12 pm EST

This fake offer to win $2,500.00 gift card by kmart is a scam! There is no where to do a survey on kmartfeedback.com! Maybe we all should ban together and sue them for false advertisement or something. Any lawyers out there want to handle our complaint against Kmart? If so let us know. Maybe this is their Christmas spirit. They are the spirit of scrooge! Bah Humbug!

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Shawnie Berry
Dec 01, 2007 7:27 pm EST

FYI people I to was very disappointed to learn that all this was pretty much a hoax, but I used different browsers and I FOUND IT they actually have a survey that you take.

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kd3
city, US
Dec 02, 2007 6:04 am EST

I found the web site the second time I tried, I am not going to tell you, and lessen my chances, haha, but I will give you a hint.
HINT: go back the the basics on web addresses...

KEEP TRYING!
Good Luck...

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J STARK
Dec 02, 2007 8:46 am EST

Just like kmart to put out a false survey you are the only one on this side of town WALMART AND TARGET ARE ON THE OTHER SIDE OF TOWN. 9TIMES OUT OF 10 KMART DOESN'T HAVE WHAT WE NEED YOU, JUST DON'T ORDER TO FILL YOUR SHELFS. KMART GET A CLUE, SEARS CANT SAVE YOUKOKOMO IN IS BETTER WITH OUT YOU

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julie
Dec 02, 2007 10:25 am EST

This is a bunch of bull----! They ought to pay me for wasting my time.

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Franklin Johnson
Dec 02, 2007 11:39 am EST

Seems like KMARTfeedback.com does not exist.

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Teena Smith
Dec 02, 2007 1:03 pm EST

Well I have to say that I don't have a complaint. But that I would like to say a BIG THANK-YOU to the cashier that waited on me in the Corbin, KY store on ll-29-2007. Even though she was the only one in the front of the store at the registers with many customers, she maintained a pleasant and courteous attitude. If only we could all maintain such an attitude this would be a much better to live. Thank you to Ms. Ashley for your most pleasant attitude during this busy holiday season.

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Iris Allen
Dec 02, 2007 1:13 pm EST

So is there a survey or not? Did I also fall into a scam by Kmart?

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eve davis
Dec 02, 2007 4:05 pm EST

couldn't get into the survey i don't think it exist as of 12/2/07.

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debbie vitllo
Dec 02, 2007 4:17 pm EST

I just went to KMart and as usual they always scan things incorrectly and not on sale like whats in the paper. I had to argue with the cashier and ask for a manager. Plus the Kmartfeedback.com there is no such thing. I haven't shopped in KMart for years from past bad expierences and thought I'd try them out again since I was passing by and my lipstick was on sale. Well let me tell you never again. There are splenty of stores out there who have better deals and customer service.

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cynthia jones
Dec 02, 2007 4:55 pm EST

I went to the web site of the contest. No feed back survey. Why have it on the reciept if not available to us?

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cornelia prendergast
Dec 02, 2007 7:12 pm EST

I THINK EVERYONE HAVE DIFFRENT EXPERIENCE IN SHOPPING AT KMART BUT MINE WAS ALWAYS GOOD. THE SERVICE IS EXELENT.

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raquel G ulloa
Dec 02, 2007 7:31 pm EST

i like going to k mart beacause thiers low price . thier employs are very helpful . i find evrything im looking for.thank you for being kmart a store at service of the comminute latina.
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raquel ulloa

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maria
Dec 02, 2007 8:52 pm EST

my experience there was ok

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Donna B. Curtis
Dec 03, 2007 7:48 am EST

Was pleased with the service at K-Mart but,could not find the site for the feedback. My receipt #[protected] for items brought on 11-30-2007. Does this site really exist?

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amy kennedy
Dec 03, 2007 8:59 am EST

Something needs to be done about the service in all kmart stores! First its a big hassle to think your getting a sale price since the sign says that the item is on sale but the checkout disagrees, second your sales receipt says if you give your feedback you could win $2500 thats not true. The prices are high and the staff is no help. You think you would want to change your procedures and be proud of your store so that we are more willing to shop there. I hate shopping there, i will only go if it is a last resort. That doesn't say much for your store.

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ross rodgers
Dec 04, 2007 6:34 am EST

Still getting fake survey receipts.

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Thomas Singelmann
Dec 04, 2007 8:22 am EST

I also tried to contact the kmartfeedback.com and all I found were multiple complaints. Seems like a scam to get information on consumers.

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Stacy Totman
Dec 04, 2007 9:33 am EST

I also received a receipt stating I could enter to win the $2,500 gift card and no such site was found. KMart used to be a vital, popular store in our town but it has really gone down hill in the past several years.

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Lois M. Bledsoe
Dec 04, 2007 6:14 pm EST

I also could not get access to the survey for a chance to win a $2500.00 gift card. Unfortunately this is not the first one of such type of farce that I have encountered.

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george porupsky
McKees Rocks, US
Dec 04, 2007 11:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

what a rip-off---kmart you ask for a survey to be done but no survey at address you gave...i'm usually a walmart customer but needed some thing for my dog and wanted to ck your store and you had it, good job----but also was looking for battery operated impact wrench but nothing --how can you sell craftsman tools and associates not know what they have to sell very disappointed...
sorry guys i will be going back to walmart

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Laura Parsons
Dec 05, 2007 4:32 am EST

I do not like the wysox kmart anymore. They advertise stuff that isn't even at their store, or they only have one or two of the items. For instance i was looking for a certain sweater for my daughter and they only had two of them and they were both the same size. They need to get more variety in their store. The store in Sayre, and Williamsport Pa are much better.

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KATHY KITTS
Dec 05, 2007 9:24 am EST

I had a great experience with kmart.

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frank terry
Dec 05, 2007 10:40 am EST

Can't find kmartfeedback.com.

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angela woody
Dec 05, 2007 3:45 pm EST

for all of you that can't find k-mart site to win 2500 here is the site http://www.kmartfeedback.com and k-mart needs to put the whole web address on the reciepts! that way everyone is happy! again the web address is http://www.kmartfeedback.com. good luck!

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angela woody
Dec 05, 2007 3:47 pm EST

http://www.kmartfeedback.com

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susan daniel
Dec 05, 2007 5:27 pm EST

i went to htty://www.kmartfeedback.com and did the survey and entered the 2500 gift card give away. this is the first time I have gone on line and did a survey for kmart to win the 2500 gift card. Try and do as I did and you will get in to the survey.

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Laura Anne Moss
Dec 05, 2007 7:05 pm EST

I was in Kmart in chesapeake square to nite and was treated like a second class human.
I was in line to check out when the lady at the register told the man in from of me to put the chain across the aisle because she was going home. I looked up and down the registers and there was not a single other register open. After a bit of unpleasantness she told me to go to register six and someone would be there soon. I got there put my stuff on the register counter and stood. About 15 miutes later and a line to the back of the store the front end manager came over and opened register five. Told me I would have to ge to the back of the line. I told her hell no and she said I could wait until someone come on to work. About 45 minutes after i got into this line a real ambitious cashier who needs to work in a sleep factory came over and proceded to open the register. I could have done it in half the time and am not familiar with your rules, she finally checked me out and had the nerve to ask me if everything was alright. It was on, that was my last trip to Kmart, I did not think any store could get any sorrier than Wal-mart, but by damn, Kmart succeeded.

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Gary Foster
Dec 06, 2007 5:20 am EST

Its sad to see how many folks take more time complaining than actually typing in the correct website information. I have never had a problem accessing the website. There is a complaint department (which we are on now) but if you just type kmartfeedback.com in your address space...wah lah...the survey pops right up...Imagine that...But then again...why should I care if a few less idiots are in front of me the next time I shop at the store with the lowest prices and the best value around...Have fun standing in line at WallyWorld!

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Roxanne Shah
Dec 06, 2007 7:26 am EST

Couldn't make my complaint at Kmart.com--no such web site. They don't want to hear my comments anyway. Cashiers are consistently rude, very frequently pay more at the register than is advertised in the aisle. What a racket.

I live within blocks of Super Kmart in Indpls IN, but I have reached my personal limit. Will never shop there again

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barbara wissel
Dec 06, 2007 2:01 pm EST

I tried to get on to take the survey for a chance to win 2500 dollars there is no such survey all i found was other people complaining about the survey they said it was a rip off and i agree completely with them. I wil not ever try again and i will not shop at k mart again, every thing they say is false!

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Lhayes
Dec 06, 2007 5:41 pm EST

I got to the survey o.k but what I did not like was one of the free ads that I signed up for said that $14.95 would be billed to my phone bill each month. Hello I don't think so.

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Jamaka Nyman
Dec 06, 2007 7:52 pm EST

I am upset with kmart and the lies they have on their receipts about the 2,500 gift card! I think they should give everyone that has a receipt that says you could win a 2,500 kmart gift card a gift card for false advertisement! Maybe we should all take this one step forward to the better business burrow!

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Cissy Grigsby
Dec 07, 2007 5:38 am EST

On December 4, 2007, I went to do grandson Christmas shopping. I purchased Leap Frog Learning Tad. It had a price sticker on it of 19.94. Several other Learning Tad's and Learning Lily's had markdown of 17.94. At the checkout register I was charged 21.99. I told the girl that it was marked 19.94 on the top of box, and several others on the toy isle (Learning Tad & Learning Lily)were marked 17.94. I was sent to Customer Returns, were I recounted my story to lady at Customer Returns. She called Toy Dept. manager over to register. Was told that at Christmas alot of people change prices on toys, so I could only get it for 19.94. At least 8 other Tad's and Lily's were marked at 17.94. I thought they would automatically scan or maybe I would have picked up one that was physically marked. I could understand one that had a wrong price sticked, but at least 8 more with the same price. I don't steal, change prices, etc. It wouldn't be worth my time risking going to jail over 2.00. Plus, it puts a bad taste in your mouth for people to insinuate that your dishonest. The toy manager also said that she recognized the
problem with the price difference, but that she was busy doing a new toy display at the front of the store and she also had a truck
to process. I didn't even ask for the 17.94 price, I just thought she should be aware of the three different prices. I found this
particular toy priced even lower at another local store, so I should have taken it back for a refund, and purchased it at the other
store. I've worked at a local large retail store and we tried to make the customer right to a point. I've always liked Kmart,
but this shopping experience wasn't my best. Most stores have to take the price that is physically on the item. Well, 2.00 wasn't
going to break me, but there is a principal here. Thank you for listening to my story.

Sincerely,
Cissy Grigsby

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jan brousil
Dec 08, 2007 6:52 am EST

I was at a kmart at 4201 n. Harlem norridge,il on 12/06/07 my mom bought some vitamin c the price was $1.09 at least that was the price on the shelf.my mom took them up to the counter when I got up there the lady was asking my mom for $4.39. I told her the price should be $1.09 she got very rude and said that's the amount her machine shows, I told her i don't care what she machine said the price on the shelf shows $1.09. there was a man scanning items on a other shelf and i asked him to go over where we found the item. He scanned the bottle of vitamins it came up$1.09 and he said there buy on get one free. I went back to the counter and told her the man said it was$1.09 and she was still very rude to us. I talked to a manager and told him about the way we were treated by this lady, he said he was sorry I told him it seems like she was trying to scam my mom for more money because she's 76 years old and it does happen to older people. I was in management at one time and if i or one of my workers treated a customer like she did to us we would not have a job. I think you need to hire better people.

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