Kroger
Reviews and Complaints

I am a regular shopper at Kroger and frequent user of "Clicklist" online shopping. I also regularly purchase Marie Callander pot pies. My son loves them and they are really convenient. On my last online grocery purchase, I noticed that the pot pies had actually ice and frost on them. I recalled that this was not the first time I had seen this. Also that some of the pot pie boxes were so wet and warped, they ripped open and fell out. I kept thinking "why are the boxes always soggy, but frost and is on them as well". It didn't even cook the same. It was soggy and the crust was gummy. Then I realized...what I had been given was the defrosted and refrozen "go backs" that they couldn't and wouldn't put in the store but sold instead to clicklist customers. THIS IS FRAUD! As a single parent and educator who works very hard for the money I spend at Kroger, I'm really appalled. this not the first time nor the only Kroger Clicklist store where this "bait and switch" has taken place. As I recall, it has taken place at at least 3 different Krogers where I pick up my groceries. This experience has made me question the whole Clicklist option. Am I supposed to be sacrificing quality for convenience? Is this what the customer deserves?

We seem to have a revolving door at my store. We had a great store manager that was moved and someone else brought in and since then employees that have been there for some time are bring moved out. What's worse the shelves are empty, product is sitting in the middle of the aisles unpacked and the place is beginning to look like an albertsons store, which I refuse to go to because they are disgusting.

I have a Kroger that is the ONLY convenient store as it is very close to my home.
The manager there has no balls - you got there for items (whether on sale or not) and they are not stocked. How can a chain store as big as Kroger not have enough items they put on sale stocked up. I have yet to go to the store on 8415 W. Markham, Little Rock, AR and have every item I need to purchase available/stocked. Whether a sale item or not. I just can't understand that if a business is putting an item on sale, it should know that they should have enough product in stock to sale to it's customers or at the least offer "rain checks" if they aren't going to have enough in stock. This is store should know that certain items they put on sale are going to sale (i.e. this weekend was Two for $12 on Charmin and Bounty Paper Towels and a Friday Saturday Only sale on Puff's kleenex. these items sale EVERY DAMN DAY - amazes me that they did not have enough in stock to keep the shelves stocked.

I asked if I still had a discount for my medicine was told it was still available on my account. When I picked up my medicine was told it was no guarantee at that price so paid more I am on set income no Heath insurance was very upset. My understanding it would be around nineteen dollars and it cost more then I budgeted to cost. I barely make it and have not been able to get for a while.

I work for a kroger distribution center and the majority of the 1000 plus employees are illegal. They get deported and kroger hires them back under a different alias this has taken place 3 seperate times now it is not fair to the employees that are there legal i have had to work the past 28 days to cover the employees that have left because a tip that ice was coming this is immoral and kroger as a whole should have to answer for it i personally refuse to shop there

This is my second complaint about the same store pharmacy in Mt. Orab Ohio
It seems you did nothing on the first complaint. If I have do it one more time after this one I'll might be a little bit more nasty I don't want to be that way .
It seems that the right hand dosen't known what the left hand is doing. My wife called them to see if her Doctor called in her prescription, (number one why doesn't krogers call the Doctor to check if its all right to fill the prescription it would be a lot faster that way) any way the pharmacy told my wife yes the docter did call it in and told my wife it would be ready in 45 minutes I waited 10 min. when to the store and shop picking other items, it takes me 10 mins. to get to the store shop for 25 mins. when over to the pharmacy by the time the lady located it on the computer she told me it wouldn't be ready for another 45 mins.
Every time in go to the store go past the pharmacy and they have a line about 8 to 10 people in line waiting to pick up their prescription I se one maybe two person working the cash registers and three or four person standing in the back the only thing they were working is their mouth laughing telling looking and they have to see the line is long no one is going up to help out the line of customers waiting to
pick-up their prescription.
I'm about ready to go back to walgreens about 23 miles away it will cost us more money but no hassles if there is no refills they call the doctor office and check to see if they need to refill or just gave enough till your next appointment.
I hope you take this seriously cause on my next visit to my union hall I will tell all my brothers & sisters and see what we as a group can do to help fix the problem not just this store, I"ll if there is more store in the same practice

Re: Kroger Pharmacy 02900261/112 Suset Dr., Johnson City, TN

I have been a customer for decades. Not "years", decades. I have had perscriptions filled at the Sunset Drive pharmacy for the past 15 years. Except for 2 small problems, both quickly resolved, I have never had issues with this pharmacy. The staff has always been courteous, answered any questions and been professional. Until a horrible incident on August 19.

I am 72 yrs old, fully employed. I take several medications for a variety of health issues. Chronic pain is one of the issue. When I picked my perscription up on Monday the pharmacist, Jane Jones, questioned why I needed the medication, what medical problems did I have that required this medication. I caught myself explaining my health issues. All of this was done not only in front of pharmacy employees but in front of customers. This interaction was aggressive and abusive in nature, embarassing and left me feeling like I had been targeted because of my disabilites and age. When paying for my medications, this pharmacist, standing over 10 ft. from me, said very loudly for everyone to hear, that she was going to call the doctor. This was an intentional failure to maintain my privacy. A total failure to follow HIPPA rules. I became physicaly ill from this outrageous confrontation. If there had been any question regarding this perscription, my doctor should have been contacted before I walked into the pharmacy.

Sandra Smith

You have built a beautiful grocery store in Granbury, Texas a couple of years ago. You provided beautiful landscaping with trees and plants. But the last two summers, the landscaping has been totally neglected and many of the trees and plants are dying, if not already dead. If not for the ample rain we received earlier this year, they all would have died. Simply turning on water to these plants would provide relief. (HEB across the street does.) I have contacted the store manager and was told they are aware of the problem and have contacted their corporate office. But nothing is being done. Sorry, but it really looks bad. And I hear other friends and acquaintances saying the same thing. It's bad and really sad for a huge corporation to be represented this way.