Kroger
Reviews and Complaints

I have been working for # Kroger 520 since march and I go to work daily not knowing how I am going to be treated by my market manager Belinda Valdez I have talked to the store manager and the co manager Bobbie Marshall and Tammy Nelson many times and they always tell me we are working on it and they treat me as if I am incompetent and I still get treated bad every time I feel like there is no way I will ever progress at Kroger because of the management at #kroger 520 the final straw for me was having to close with Belinda Valdez on Friday and she yelled at me about something she did herself then yelled at me in front of customers I was upset and crying went to management told Tammy and all she said was sorry

The owner/ boss really needs to come to store number 466. And work the fuel center and see what his management is doing.this store needs to replace all managers.the employees are working their butts off, with no respect from management.something really needs to be done.if I was owner of this store I would replace every manager.they are not management material.this store is going downhill fast.someone help the hard workers that makes this store work.kroger 466

I work at Kroger 466 fuel center.my problem with this store is mainly management.I came in to start my job duties and I realized there was a safety issue.I called for management, with no response.a cashier called me and I told her my problem. She came out and picked up the cases of water that fell.the stack of water was stacked wrong by a stocker.
So the water fell again.the manager on duty was at his car, so I walked over to him, and asked him if he could send someone out to restock the water.He told me that I would have to do it myself.i was not hired as a stocker I was hired as a fuel center cashier.i also hurt my back at work a month ago from putting stuff inside fuel center.kroger has overstocked stuff at fuel center.plus we get no benefits, because we work at fuel center.

As an employee, I feel that I shouldn't feel threatened if I question my pay.
Last year, in June, I got my RX tech certification and got a raise for that. My manager waited until after my raise went into the system to do my yearly evaluation so the eval raise would take effect on the new payrate. However, that's not what happened. I was told that I wasn't going to be given that raise on top of the certification raise because my eval was for the time period before my certification was effective. However, i would get back pay for the time between the due date of my eval and the date of eval for what the pay would have been had I not got certified (but of course, I didn't see that back pay either). Now, I am at a crossroad, the HR lady has said that if anyone questions their pay again they are to be written up (some HR lady right?)
I don't feel as though that reasoning is fair. My eval should be for the time from my one the year before to the date that that one was done.
Does anybody know who I can contact to get this fixed? I want the pay I deserve because now someone who has been there a year and a half less than me is making more than I am and that isn't fair (no they didn't have experience pay or anything of that nature) I have all of my pay stubs showing I never got that back pay, and I feel like my platform here is veery good. I have every right to question what I make especially if someone who is under me in seniority is making more.
HELP!?

I have Humana insurance, one of the largest and most common insurance carriers, yet when I went to went to pay for my prescription I was told that the insurance company didn't cover the medication. When I asked why, it was actually Krogers who did not have a contract or whatever with Humana. My wait was about 2 hours, I was in a lot of pain while I watched the techs pretty much screw around behind the counter, and then they told me that. That information should be revealed to the customer when you turn in your prescription with your insurance card or at least have a big sign posted so the consumer is not duped.

I was hired a little over a month ago, everything was going well for the first two weeks. I was constantly told by other managers how good I was doing in my position. But one Manager started to treat me like I was a ###, I tried to call out one day cause I was sick but he told me "To suck it up and get my *** to work" well I came into work that day even though I was sick as a dog. I was about two hours into my shift and the manager called one of the other employees to the office he made her come down and state right in front of me that he was allowing her to go home cause she was sick, she started to laugh and stated he told her to tell me that and he walks past and laughs at me. He continued to pin point me out of other employees yelling at me as loud as possible to humiliate me. He made one of the employees wear a a mexican hat and give samples out to customers and he stated how she looked like a spic in front of me and the employee, which I was insulted by that. I should have reported it then but I knew that if I had reported it that the harassment would get even worse by that manager. I was went to the store manager to request them move me to another department in the store but was bumbarted by her and that manager telling me they had another position they wanted me to do, I agreed to it, I was gonna start this week. Well last Friday I went onto the portal to see me hours were well they only had me down for one day (which they are required to give part time employees 18 hours a week) which was only 7 hours. I called in to ask what was going on since I was gonna start my new position and it was gonna be Thursday- Sunday well that manager stated to me in a aggervated tone that I wasn't getting that position and how he was tired of me. It caused me to have a panic attack, I reported it to corporate and they never did anything. I ca;ed HR and reported harassment from that manager that is a dead end cause they wont tell me anything. I went in this last Thursday to drop my uniform off and to get my last pay check they didn't have my check, they stated that they closed my employment out before my hours were sent to payroll she printed off a paper and I took it to the front desk and they only paid me $70 out of $140. I'm going to go to EEOC and file a lawsuit against the manager and the company for allowing someone in management to harass and to discriminate against en employee.

My husband and I had some shopping to do after I went to pick up my medication We had 4 bottles of win and rug cleaner. We went to the self check out lane. We were next to the cashier location. My husband swiped the rug cleaner, then the first bottle of win. It said that he had to show his id to the cashier. She looked at it and then put the codes in. To make a long story short, it took her 4-5 to correct it. I said that we can go to one of the regular check out since it is giving you trouble. She said no that's ok I think I have it now. It took. When It came time to leave one of the bottles dropped out of his hand and broke. She called for assistance for the spill and said it was a glass bottle and it was alcohol . The guy came over and put some stuff on it. He then said something and put down the empty bottle of stuff and broom then walk away. I told the cashier that I was sorry that it broke. The cashier was elderly and seemed to be upset that it splashed on her shoes. We started out the first door and as we went over it another bottle broke on the carpet. I went in and showed her and told the one guy. He got upset and said 'Oh my god what is going on. I went to get the same kind of wine bottle that broke and as I came up to the cashier she looked at me and said out loud with an attitude "look you have to have this in a bag when you leave hear". She grabbed the bottle and put it in two bags. She said that just lay it down in the cart!. I told her" first of all I was showing you the bottle so you can see I got the same one, AND I was going to get a bag, but i just did not want to go to one of the full register's and get a bag while other customers where checking out their things." She said that" it is very unusual that some one would brake two bottles. But oh well." Need not I say customers stopped to see what was going on. I like shopping at Kroger's because it is just around the corner from where I live. But the employee's need to brush up on customer care a lot.

I live in Glendale AZ and up the street from me on 67th and Bell Is Fry's Grocery where I shop quite avidly! Every week at least 2 times I go. Last Friday I picked up the usually tasty 8 pack Kroger Chicken fingers, the one packet had what looked like nibbled off ends put back in the wrapping, and also a couple of the fingers looked to have been tainted somehow. This is the first time EVER I can recall about such a gut churning let down from this product. It just did not look safe and needless to say it was a waste of food and had to be perished. Just thought I would give the heads up on this! Thank you so much'

Sincerely,

Thedoro' Mayo

i have work for kroger for a few years, they are a company that demand to much out of it's worker they try to work us like slave the pay is
very low but they bring in billion and billions a year i can see why this company profit are large, the manager do not care for the work all they care about is their bonus they are going to get we do all the work to make them look good where is the bonuses for the worker that make them look so good they never say to us job well done all they do is try to find more work for us to do all they do is make our job harder and what us to smile and be friendly to the customer when we can hardly feed our family off of the pay we get where is the uncover boss when you need him he need to come and do what we do in a week and if he have a heart he would come in and fit it beca
use they demand so much work on a few worker we can keep up i used to love my job but with so many rules our work place feel like a slave camp someone out their please send us some help out here in decatur il store j250 maybe the uncover boss.

I am an employee of Kroger. I very seldom complain to my supervisors about others. I had a coworker make some very inappropriate false comments about myself. The coworker is on first name basis with Kroger's head HR offices and known to stir up trouble. I went to my immediate supervisor and the store manager, I was told by one he didn't want to hear about it at all. He refused to listen. In fact as soon as I brought the name up he shoOK his head and walked off. The other said she is allowed to say whatever. When I asked him to please ask the coworker to keep their distance ( I just wanted to do my job without their interference) he said he would rather me tell them, he stated he did not want that person to take him to the office. So I aired my complaints with an associate over a social network and I am now being told to watch it I was being investigated. That I could say whatever I wanted at work but not that way. I went the proper way I ask my supervisors they refused. AS soon as I mentioned management in a negative way I now am the one in trouble. It is OK for them to make derogatory statements about the employees but the one time I state the truth and what everyone talks about at work I am in trouble. I work Hard, I am dependable and do a good job..where is my freedom of speech when a person cant vent opinions I never used anyone name or gave any location or details.

I went in and bought a Maybelline lip color, keep in mind that in grocery stores you aren't allowed to try it on or anything and I respect these rules. However at home when I used it the same day, it made my lips peel, meaning that it didnt react correctly with my lips. For me to keep it would have been a waste of money. I tried returning it to Kroger, used it ONCE, but the manager was so ridiculously rude, he flat out told me he refused to give me the refund. I told him my situation and said nope, I even told him I bought a foundation there last week and was able to successfully refund it because i had an allergic reaction to it, and he said oh well, policy changed now. Who gave him the right to do that instantly? he's nothing but a lowly store manager not even area manager. I honestly wouldn't even be annoyed if he wasn't so rude. I would suggest trying to return cosmetics to other Kroger stores, I have done it before. Most cashiers really don't care. Kroger has a shady refund policy and hires rude staff. Shop elsewhere. H-E-B is better.

Manager Mike Stevens, Lake Rd., Dyersburg, Tn., insists that before he will order new uniforms for male employee, he must come to Mr. Stevens office and let him measure employee's inseam personally. Kroger CEO, Dave Dillon, I don't know where you spend your $2+ million dollar annual salary, but perhaps you should take a little side-trip to red-neck country, cause you've got a sick boy running/ruining? your store. You will find him in his office, cramming Honey Buns in his mouth and washing them down with a diet Mountain Dew. Dave, you ain't in Kansas anymore!

I have never cash a payroll check before with you guy's. And after you call number on the slip they can't really tell you anything about why there system of cash payroll check or anything what kind of help this company is offereing. People to cash a payroll or income tax cash if on body can't get the service they offereing it's a mess want until people try to cash there tax checks. Hope this company set up a better system of helping customer because it really suck BAD and customer service can't tell why they could not cash my cash a waste of time of call and waiting for them to take your call. VERY BAD COMPANY AND SERVICE THEY ARE OFFEREING ALL TOGETHER!

I have worked for Kroger for almost 2 years. I have been put on probation for excessive absence. Every time I have written proof from my doctor urgent care er or surgeon . Supposably I have 13 offenses ... Have no idea where that came from I am only aware of these. Vomiting. Almost falling to the floor leaving early went to doctor . Have excuse. 2nd had bleeding and rushed to hospital left work early ended up having ectopic pregnancy and had to have surgery as it was fatal. Was out 5 days. Then got flu went to urgent care with recurring fever and pain doctor excuse for 48 hrs off due to contagious! Then a week later illness never cured by antibiotics so rushed to urgent are after work with 104 fever. Doctor ordered 48 hrs off. Only took off 5. Next day return to work and every employee was aware I was under evaluation as there was a note ------ called off again... So rude! Was called to office and told I was put on probation for absence and tardy... I was unaware as Kroger I believed had a 7 minute rule for clocking in but I was only late a few times by a minute or two. Also some late clock ins were due to clock system as I had just transferred and had to find someone to manually clock me in. Tell me this is it right to be put on probation for these as I work in pharmacy and I can spread germs easy I count distribute meds and talk to clients. I feel treated unfairly. As I was under the impression as long as I had written doctor notes that I wouldn't be put on disciplinary action.

Mistreats good employees, hostile work environment, incompetent & inexperienced managers; and poor customer service...

I think that 50.00 for a resubmission fee for a check is too high! It did not cost Kroger 50.00 for that transaction and they were able to do it without authorization or my consent..