Kroger’s earns a 4.5-star rating from 11126 reviews, showing that the majority of shoppers are exceptionally satisfied with grocery selections and services.
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poor customer service
I refuse to give my hard earned dollars to this store. Not only are the prices just too darn high, but their customer service is the worst. No matter what time of day I go, there are baggers standing around doing nothing-especially not bagging. The cashiers rarely say hello and don't seem interested in my shopping experience. The meat department is the worst. I've spent close to 30 minutes waiting for assistance. Why assist a customer when you can talk about who you're dating and why your ex-wife's sister is so hot. RIDICULOUS! I've tried to support Kroger because I like the fact that they have unionized workers who have decent wages and insurance. I like to see Americans working. However, because of their continued disrespect, poor customer service, and zero service recovery-Wal Mart here I come.
hiring illegals!
I'm tired of going into this Kroger store and trying to communicate with hispanic non english speaking employees. If they are from a different country and can't speak english in the USA are they here legally and how can they work without a ss #? When I asked an employee about this problem I was then told that 1 was a co-managers neighbor and he got her the...
Read full review of Kroger and 7 commentsmistreatment!
My Experience at our local Kroger's, This is what I told Them at they're them I didn't even block out the language that I used with him! I am witting you to let you know that I have every right to have your manager at the Mt. Washington store in the Mt. Washington store in Cincinnati, OH. arrested. He first accused me in my way of stealing from the store...
Read full review of Kroger and 1 commentlost balance transfer!
I asked kroger to transfer a balance from an american express card run out of usaa federal savings bank. They somehow sent a check to american express itself instead of usaa and the money disappeared. My usaa amex doesn't have it, american express won't look for it and kroger says it's up to me to find out what happened to it. Meanwhile i'm out $6000! No one will take responsibility for sending the money to the wrong place, and yet someone cashed the check! This is just too weird. Anyone seen anything like this before?
poor customer service!
Kroger is a terrible store. Just as bad as Winn Dixie. Every time I go into a Kroger store the people there are unwilling to help they are rude I hate this store. I wrote them a letter telling them of an experience where I was looking for something and the stock man told me they don't make it anymore, I just couldn't believe it so I kept looking and found...
Read full review of Kroger and 36 commentsCheck accept problems!
I went to Kroger Store in my community and for the second time my check was denied. I check with my bank to what was wrong with my checking account and was told I had more than enough to cash a check for my purchase.
Last night I needed to buy food for my sick son and again my check was denied. The register stated Invalid check. After much discussion with the manager it was told to me my checks had the check number in the beginning of my checks instead of the end where the routing number and account number is. I have written thousands of checks to many companies and never had this problem. I ask them to see if any check may have been returned that I didn't know about and they said no checks had been returned. This is the second time this happened to me and it is most embarrassing. I had a basket full of groceries and left it right there for them to put back.
The complaint has been investigated and resolved to the customer’s satisfaction.
This store never has this product wintergreen fine cut in stock. All other products are always available, accept for this brand. I go to this Kroger often, only to be told we don’t have it. Thanks for your understanding.
U baukt formula 12/31 around 639 pm for my daughter at the lakeside kroger 161 electric rd which so happened to be the wrong formula because my daughters doctor switched hers. I've tried to return it to.switch it out and was told no because I can't find reciept. Ridiculous
My thinksgiving dinner was ruin due to the outdated meat you sold me (again).
Purchased a beef chuck roast
from Columbus Ohio Kroger on Morse and Karl streets that after being cooked was so tough that it couldn't be pulled apart or cut with a knife. The pork I purchased on the same day was no different.
I bought heritage chicken gizzards at Kroger marketplace Sawmill road on 10/30/23. Cook today but found a pice of metal look like a knob. Luckily not bite it yet otherwise ready to loose money for my new tooth.😡 Apiradee Pathomlikitkhan. Email-ohcoloda2000@yahoo.com
Harper point Kroger Cincinnati Ohio
There is very rood manager like Joe his behaviors is very bad with cashier’s & one cashier cricket she is very bad
These are not party wings they look like turkey wings and legs why are these bag of wings and legs prices so damn big. They look nasty as hell. will not be purchasing Chicken from this store no more. Paid $14.98 for some Fred Flintstone Pterodactyl party wings! Would like to see some smaller chicken party wings!
Date: 08/18/23
Time: 12:35 pm
Kroger refuses to honor their advertising by not suppling a rebate form with purchase of Michelob Ultra Lite. Therefore, it is impossible to summit and claim the offered and advertised rebate. ($6.00)
The automatic doors closed on my elderly mother and would not release, and she had to physically be pulled out of the door by other customers on Friday August 4, 2023. When the manager Robin finally came to see what happened she did not offer to help my mom and stated the door was on a timer sensor not a pressure sensor which is very dangerous
Purchased 30.00$ of certain products to receive code for Kroger based game. No printer paper was in Catalina machine at the time to print off code on reciept.
i was at your store in fairlea wv today and there was at least 15 people waiting in line for at least 30 minutes because they only had one cash register open and other workers just standing around talking and i had to bag my own food and it was over 400.00 thats a lot of food when they get that busy they need to open other registers
Kroger Reviews 0
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About Kroger
Kroger is known for its commitment to quality, value, and customer service. The company offers a wide range of products, including fresh produce, meat, dairy, bakery items, and household essentials. Kroger also has its own line of private label products, which are often priced lower than national brands but are of comparable quality.
Kroger has also been at the forefront of innovation in the grocery industry. The company was one of the first to introduce a loyalty program, which rewards customers with discounts and other perks for their purchases. Kroger has also invested heavily in technology, including its ClickList service, which allows customers to order groceries online and pick them up at a designated location without ever leaving their car.
In addition to its retail operations, Kroger is also committed to giving back to the communities it serves. The company has a long history of charitable giving, including donations to local food banks and disaster relief efforts. Kroger also supports education and workforce development programs, as well as initiatives to promote sustainability and reduce food waste.
Overall, Kroger is a trusted and respected brand that has been a staple of American retail for more than a century. With its focus on quality, value, and innovation, Kroger is well-positioned to continue serving customers for many years to come.
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Overview of Kroger complaint handling
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Kroger Contacts
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Kroger phone numbers+1 (866) 221-4141+1 (866) 221-4141Click up if you have successfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (866) 221-4141 phone number Click down if you have unsuccessfully reached Kroger by calling +1 (866) 221-4141 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (866) 221-4141 phone numberCall Center+1 (513) 762-4000+1 (513) 762-4000Click up if you have successfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have successfully reached Kroger by calling +1 (513) 762-4000 phone number Click down if you have unsuccessfully reached Kroger by calling +1 (513) 762-4000 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling +1 (513) 762-4000 phone numberCorporate Switchboard80057643778005764377Click up if you have successfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have successfully reached Kroger by calling 8005764377 phone number Click down if you have unsuccessfully reached Kroger by calling 8005764377 phone number 0 0 users reported that they have UNsuccessfully reached Kroger by calling 8005764377 phone number
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Kroger emailscustomerservice@kroger.com100%Confidence score: 100%Support
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Kroger addressThe Kroger Co., Customer Relations, 1014 Vine Street, Cincinnati, Georgia, 45202-1100, United States
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I just talk to customer services person and, The problems is not fixed.
Unfortunately one gets the good and the bad end of the stick when employees are protected by a Union.
One of my good friends works for Kroger. He was caught stealing(He admits this himself)and in one week the union had him back to work at a new location.
Do you have a meat counter at your store. If so I recommend that you buy all your ground beef from the actual meat counter, not the shelf meat. Meat sold at the counter is almost always fresher, and you can purchase whatever amount you need.
Hope ya enjoy WalMart where there is NO meat counter, NO customer service, and your "hard earned dollars" are SENT overseas JUST LIKE EVERYTHING ELSE! If you feel that WalMart is better than anyplace you currently go, you need to think again. That company has a long history of screwing the manufacturer and causing costs to go up to other companies, yet no one has the guts to call them on it. On top of that, they pay jack squat to their employees and have forced off clock overtime in many cases. If you value your "hard earned dollar, " you really need to rethink your strategy. Try a LOCAL meat market, a farmer's market, and so on. Deal with a local electronics provider, clothing store, or whatever. Until you do that, stop complaining about everything!
To the first respondent, WalMart does the same thing, so do just about every other Piggly Wiggly, Dillons, etc as far as packaging. Get a reality check.
The Clute, Texas Signature Krogers has the worst meat market manager that I have run across. He is uncaring of what he has on the shelfs and his attidude with customers is sharp and uncaring. He does not see to it that the meat shelfs are full at all times, and when you ask him for something that is suppose to be on the shelf, it is like so what am I suppose to do. On ground meat he should package two pound packages, but all that is kept is one pound are five pounds. The five pound packages are in the rolls and you can not see what you are getting. For my family the two pound package is perfect.