Leon's Furniture
Reviews and Complaints

I called the Leon's that I dealt with to purchase a couch and also a sectional... 9 weeks later the couch goes on sale 50% off so I called to see if they would continue to price match we thought it was 90 days and we were informed that it was 60. The only problem I have with this is that I only received my couch 2 weeks ago a month later than promised and they will not price match. I understand this is policy but I'm losing $350 and I've only been able to use my couch for two weeks of the nine weeks from the purchase date. We had planned on returning to Leon's to purchase a TV and in vacuum when speaking with a sales associate was informed that there's nothing she could do she could possibly give me a gift card for $50. I've lost 350 which I'm more than likely would have tripled or quadrupled buying a TV at this location but because of this glitch and policy I will more than likely not return. I understand if it's an in stock item 60 days to price match or once you actually receive the product I can understand but not having received it and even a month later than told I am not very impressed.

I received furniture from Leons Welland on June 7th. The love seat and chairs were damaged. I contacted the store as soon as furniture was dropped off. I was told that a service technician would contact me ASAP. It is now June 25th. I have been in contact with the store several times. Each time the technician was supposed to contact me. He did not. I contacted the store again last week and was given the technicians number. I called and left a message to call me back. Still no phone call. I called again on the weekend and I was told the techinican did not work on weekends but he would contact me today. I asked the girl that I spoke with to leave a message that if I did not recieve a call today then I wnted the furniture returned. She was very polite but unable to help. Again no call. I just called the Welland store and spoke to the store manager Brandon. Brandon again told me that he would contct the technician. I am now very frustrated and told Brandon that I did not want a technician to come out and that I wanted the furniture returned. He told me that this was not policy and had to have it repaired or exchanged. Now I would normally accept this however I have been dealing with this for 3 weeks now and amd not happy at all with the customer service. I am also not particularly impressed by his attitude. I have been shopping with Leons Welland for a few years now and am frankly appalled by this particular experience. I even purchased the extra insurance. I was also told by Brandon that if I returned I would be liable for a 50% restocking fee. I don't think that I have wrtten a complaint in my life until now but I feel that I have been treated terribly. I would appreciate a speedy resolution to this situation and being told that I can exchange or return for a restocking fee is not acceptable. As well as the damage in the attached pictures the dust cover on the love seat was laso ripped on arrival.
Thank you for your time,
Caroline Mitchell-Pickett
74418 Regional Road 45 Wellandport,
L0R 2J0
H-[protected]/C- [protected]

We had a fridge delivered Friday June 22nd. The movers moved my old fridge into the garage (per my request).in order to remove the fridge from the entrance, they had to remove the handles to fit it through the door.

Once the fridge was placed in the garage, they reinstalled the handle only to have one of them broken. We tried useing an Allen key to secure it but the screw for the handle no longer holds.

I am now left with a fridge that has a non functioning handle. Also, the fridge was scratched and my entrance rug has marks on it as a result of the Dollie that was used to carry it out.

My address is 20 rosefair cres and my number is [protected]. My name is Diana Barbieri I would like someone to contact me immediately

I recently purchased a recliner from Leons in Woodstock. After 6 months the arms have cracks in the leather. We are older people with only 2 people of us in the home. We have no animals, or children . After contacting the store we where told they would have someone come and repair it. A 6 month old chair hardly used REPAIRED. Unacceptable. Thought Lazy was a better company than that. Guess I was wrong.

I purchased a love seat, couch and dinng room set from Leon's in Abbotsford on May 9, 2018 order #05098ABSZKU from salesperson Dana Nygard.
The product was delivered on May 15, 2018 the delivery personal arrived and brought the product into my home and then without an opportunity to view to ensure the product was in good order they said initial here to sign that it is in good order. I said I don't know if it is good order as the table and chairs are still in a box... he said its all good it has been inspected at the warehouse... OK he sounded confident... nope it was a LIE! (bad experience #1)
I opened the chairs and every single chair was damaged beyond a fix with a paint pen... (bad experience #2) which was the solution offered to me from customer service in Abbotsford. I proceeded to send photos of all the damage and then I was contacted and was asked "are you sure it is every chair" what now I am a LIAR... not OK. I then proceeded to unpack the damaged chairs again and take numbered photos to prove that I wasn't lying. (bad experience #3) In hindsight I shouldn't have had to do that and I am pissed that I did. Why would I lie...
After I sent the photos we experienced an accessibility issue for the couch and love seat the furniture was much higher than our last set and was causing troubles for a member of my family. I explained this and after several phone calls they agreed to replace it. Great, however it had to be done that weekend which was the long weekend here in BC and OK we changed our plans. When we were at the store a member of your customer service team spoke to not only me and my husband with such a condescending manner she spoke to the salesperson who assisted us. (Order #051888ABTNKR) Not impressed! (bad experience #4)

While we were in the office I noticed a flyer on the counter and saw that the very table and chairs that we just purchased is now on sale for $300 less... I asked about having our money returned and she said we will have to wait for that but its OK you will get it. (still haven't received this)

They told us that we would have to pay to have the furniture delivered to our home if it couldn't be delivered with the replacement table and chairs... OK NO (bad experience #5)

The replacement furniture was delivered together and once again the table was damaged and a chair is damaged... (bad experience #6) The furniture is dirty with packing dust from the cardboard and what not. May not seem like a big deal but way not supply your delivery drivers with a small handheld vacuum to give the underside of the cushions a quick clean not just cover it up and put the cushions on.

I spoke with customer service again and sent them photos and they agreed to order a new table and chair and here is a novel idea she stated that they were having it delivered to the Abbotsford store so they can inspect it before delivering...

I was then called to accept the order of a table top and a chair; I was confused and said "no we are expecting a replacement table not just a table top". They said "no its just the top" the person I spoke to on the phone was not capable of handling the situation and he seemed that he didn't care. The delivery arrived at my home on Saturday June 2nd and I asked the delivery person is it a table or just the table top? same thing I asked the person on the phone... He said table top... I did not accept this order and sent him away. (bad experience #7)

Several days later I received a call from the Abbotsford office and she said it is a table not just a top; the box was labeled wrong. But I thought they inspected this in the Abbotsford store? (bad experience #8) she suggested a deliver date of the following Tuesday and I said I cannot - I have to work... it would have to be on June 16th in the afternoon as I am working and my husband is away on business. She did not provide me with a clear answer and I still don't know when I will receive the table. I expressed my concern on all of the above as well as my dissatisfaction about the quality of our replaced sofa and love seat. The upholstery quality is so bad that the entire bottom of both the couch and love seat is all bumpy because the upholstery has been pulled so hard and it looks like crap.
I also asked about the $300 that was supposed to be returned to our credit card she had no clue what I was talking about and said she would get back to me and to this day I have not heard.

Quite frankly every time I look at this furniture I get so angry and my requested solution is take it ALL back and return ALL of my money. I am very disappointed I originally came to LEON's because of the fact that you advertise "part of the family" is this is how you treat family?

I can be reached on my email at [protected]@telus.net and my direct line of [protected]

Lorraine Boles

On February 22, 2018 I ordered the Braylon Sofa, Loveseat, chair in colour Bisque and the Theo coffee table and end table in colour Charcoal grey. We were clear to Allan when we said we do not have any furniture and are moving into our new house together so we can't wait long for the furniture to come in.
The sales associate Allan, informed us exactly "furniture can take up to 14 weeks to come in" and "any item in our store that is here in the showroom we have in stock in the colour that you see". We were lead to believe that ordering the styles and colours which were in the store meant that we would not have to wait for our furniture. We had asked Allan to have our furniture delivered on April 7. We had to push that back to April 15 due to some renovation issues in our new house which they had no issues with. Allan called me approximately April 1 to let me know that we would not be getting the coffee table until May 6 as there is difficulty locating one. On May 1st I called Leon's and the person who looked into my order could only tell me that my coffee table still wasn't in. Since the only table we had was that one end table, we decided to order another Theo end table in charcoal grey on May 4 along with a Samsung TV. On May 10th, I contacted Leon's again and asked if they are able to deliver my coffee table with my new purchases on May 13th, again I was told that it wasn't in yet with no other information. The end table and TV were delivered on May 13th. On May 22nd, I called again to ask and I was told they can't find a coffee table and will call when they have it. I called again on May 29 after 14 weeks had passed and was told again they still can't find a table and she would have the sales associate or the manager to call me back. I waited one week and did not hear from anyone at Leons. I called again on June 5 and explained to the woman who answered that no one can give me an explanation to where my table is and no one is taking ownership of this problem, at this point it has now been more than 14 weeks. I was speaking with the manager and she told me she was going to contact head office and get back to me within the next day to let me know where exactly this table is. On June 6, the manager called me back and she told me that there is a coffee table on a ship right now from China which will then land in BC then it needs to take a train into Ontario. It is looking like sometime in July when I will get the table. She offered me $50 reimbursement for this issue and I explained that we do not have much furniture and we have been mislead. We agreed to a discount of $100. On June 12 I logged into my mastercard account and I see she has only given me a credit of $50. This leads me to this message, I am an understanding person but we have been continually mislead from Leon's and this is completely unacceptable to conduct business this way. I have spent over $5000 with Leon's this year and we WERE planning to purchase more furniture and appliances this year to continue furnishing our home. There is absolutely no way I will purchase anything from Leon's again as you are dishonest and untrustworthy.

Re: Inappropriate Customer Service at LEON'S Windsor Location
Dear Mr. Bergeron and Mr. Leon,
I received your response to my letter of complaint regarding the attempted purchase of two (2) 65" TV and especially the arrogant and disrespectful treatment we received by your General Manager Calvin Leon.
In my response I will not try to duplicate the issues in my original letter, save and except for the issues you choose to ignore or purposely attempt to distort. In fact, the issues are quite simple.
You state that the store 'absorbed' their half of the $443.73. You fail to mention that I was forced to accept the higher amount in order to 'partially' offset my loss, while Leon's amount also factors the profit and therefore 'absorbs' much less.
What is really not missed here is the amount of time, effort and frustration that I experienced as a direct result of the error. And yes, I fully acknowledged to Mr. Craig Harrison that he made a human error and I understood that. That was NEVER my problem.
The problem evolved after Mr. Harrison and his Sales Manager, Mr. Ryan Chauvin tried to resolve the issue. Within a few moments into our discussion, they stated they needed to discuss the matter with their General Manager and subsequently these two men simply carried a message from my discussion to your General Manager Calvin Leon wherein he simply provided time wasting excuses, which seemingly was designed to 'wear-down' the process but, from my perspective, significantly contributed to the dilemma.
The details of General Manager Calvin Leon's arrogant and condescending manner including his harsh and dismissive demeanor which was abrupt and abrasive is well documented in my previous letter.
My point here is to demonstrate a few main points, that left unaddressed or ignored, will definitely impact my purchase decisions and those I come in contact with.
1. My son and I spent approximately 6 hours installing the two (2) incorrectly identified TV's and a further 3-4 hours coordinating the removal and installation of the replacement TV's

2. Returned to Leon's store to resolve the matter and while the overall (as you quote), 'aggravation we encountered' was significant, it was agitated by the 2 plus hour delay tactic exercised by Calvin Leon.

3. The disrespectful, dismissive and incredibly inappropriate manner by Calvin Leon, especially his talking over my words and arrogantly stating, he could do anything he wanted to resolve the matter, but was NOT going to give us the replacement TV's with any cost break.

4. I was not afforded the opportunity to competitively compare my TV's as we were already into the purchase, installation and resolution state of a deal gone bad. In other words, if the proper TV's were originally offered and I assessed the value, I may have gone elsewhere. I was denied that opportunity. And your 'offer' for me to personally return the TV's I now have, is both ridiculous and disingenuous, especially when the time, frustration and re-encountered is considered. I have the TV's and I intend to end this ordeal soon.
In summary, I am a private businessman with employees, who, if they treat my clients in the manner of your General Manager Calvin Leon, they would be fired on the spot. However, that's your decision as to how you want your customers treated.
My point is that the time I wasted on what should have been a simple purchase far exceeds the amount of $443.73. A simple calculation indicates over 12 hours I wasted with the tactics and mismanagement, which is an excessive amount of time and energy due primarily to the unprofessional conduct of your Windsor store and especially your General Manager Calvin Leon. I submit that that alone is sufficient reason to honor the original agreement. However, of equal importance, Leon's needs to regain my trust that agreements made (and signed) are important and are upheld. In this regard the facts are clear; General Manager Calvin Leon made the deal and it was signed by staff. I previously sent that documentation.
Therefore, I am requesting Leon's Corporation honor their signed commitment that I have a store credit of four hundred and forty three dollars and seventy three cents ($443.73).
THIS WAS NEVER DONE!

I bought a dining server on February 2018, and was missing a part ( middle shelf ),
I have been calling Leon's Ottawa many times asking about this missing part, everytime a customer service agent says that he will call me back but it never happens, it has been four months till nowwith this issue, that's very annoying ! That's really a bad customer service .

My husband purchased a dishwasher (unfortunately without me) around the 1st week in June 2018.

When, he opened the manual ... wow ... tons of pages. And turns out ... you have to buy and extra package with the plug in... Really? I called another furniture place and they said ... No... everything comes with it. Well not too happy about that.

So when you're making that purchase, ask any and all questions.

Had issues with a sofa set after couple month of use. They sent a technician to see if it can be fixed.. its been 10 weeks since, they wont bother to honour the warranty on it i.e either fixing it or changing it, the store in edmonton on 50st is a joke.. we cant get hold of the manager either which seem tl come to the store only on sundays.. the customer service agent doesnt know when it will be fix.. i will make sure non of my friend or my familly spend a penny in that store.

I placed an online order for 2 water filters and 2 air filters for my fridge last May 19th and got emailed that it will be coming on June 22 which I will pick up at the Nugget location in Scarborough. However, a lady had left a message on my voicemail on May 22nd to tell me that 3 ( 2 water filters and 1 air filter) of my items are now available to pick up or wait till next week until the other one arrives. Then on May 30th, I got another voicemail reminding me again that my order is ready for pick up. So the next day, I went to pick them up and was told that it will take about 4 weeks for my water filter to come co'z they only have 2 of my air filters. I asked the young gentleman who was helping me if its possible that they may have given my 2 water filters to someone else and he said, it's possible. We drove all the way from Richmond Hill to Scarborough and it's quite a drive. I asked to speak to the store manage (lady) and she told me that the message they left was for me to pick it up at their Newmarket location. She also gave me the option to pick it up there co'z they have one on hand and also the one in Barrie. I couldn't believe that a manager would lie and much rather, have me running around to different places and not solve the issue. I have ordered a lot online and never did once did they fail me on the pick up date - items are always there when told to pick up. I didn't like the way the manager treated me - she didn't even said sorry for the inconvenience but at least, the young salesman apologized for what had happened. It was very poor management skills and she should learn how to apologize to customers or at least make them happy for the terrible experience I had at this location.

Bought a mattress May 24th 2018, was told that old mattress would get picked up and taken away by delivery people. I asked salesman to specifically note it down on invoice. Mattress get's delivered but men say they won't pickup mattress. I was not home but my elderly mother got in argument with them.

I called the Dorval, Quebec location where I purchased mattress here's the series of events :

1) I get first person that says custmer rep. will call back after what happened.
2) 2nd Rep says they should have picked it up and it may have been brokers that delivered and may have not known and will call back.
3) 3rd rep (I believe it was supervisor but don't have name) calls and says it's policy to only take mattress outside!
4) 4th person - Tina - Manager customer rep. says same thing, I ask to speak to salesman. He now changes his tune from May 24th and says it was only to bring it outside. I told him when paying for mattress to write note that mattress was to be taken away since garbage truck passes once a month and don't know date so it's better if men take it away. We to go front desk to get bag but workers in warehouse finished at 5:00pm and office person goes to get and salesman tells her he needs bag or men won't take mattress. Salesman told me that deliveryman would bag it but that wasn't a problem since I bagged it myself and ready to go. That should have been a warning since I knew someone that had bought a mattress (not at Leon's) and it was to bagged by them. It basically ended with me me telling customer rep manager Tina, that they pick up the old mattress or take back new one... oh it's a final sale... can't do that.
I could have taken the mattress out myself but since there is a school at end of street street I didn't wan't to leave mattress out too long so having men putting it outside for me does not make sense.

5) Here's the cherry on top... deliveryman calls about 1/2 later after speaking to Leon's earlier approx 1:30 pm (same day) and say they will pick up mattress between 3 and 5 pm May 26 (same day)... they never showed up! I have this recorded so no miscommunication there.

6) First time shopper and last time shopper and letting people make sure they get every single detail written even if it takes longer than the shopping itself! And also about the infamous final sale info not given!

Bought a sofa directly at rosemere shop and there was 4 to 6 weeks before delivery. 6 weeks later i call them and they say my sofa is in their warehouse and to wait another 2-3 weeks. 3 weeks later i call them back and tell me the sofa is now in their warehouse so wait another 2-3 weeks. Am i wrong or theres a problem somewhere. The funny part is when i go to their website, i can buy the SAME sofa and get it next week. They told me the website inventory was probably out of date... but the funny thing is when i bought it 9 weeks ago, there was none in inventory. I bought severals items in the past there and had no problems but this might be my last item to buy there. If im lucky ... i will get my sofa in 12 weeks. I wouldnt have bought this sofa if i knew.

Hi Team,

Couple of weeks before I received an email for job opportunity in Leon's. I sent my documents and online assessment. Yesterday I got an response to join and to pay some money. Would like to know whether it's fake or real. Sender id recruiteoffice.[protected]@gmail.com.

Your response in this regard is much appreciated.

Regards
Karthik
+[protected]
[protected]@yahoo.co.in
India, chennai

Good afternoon, this is not a complaint per say, it is just something your ceo and such need to know about your langley, b.C. Location. Without going into everything, I ordered stove, (special order) 2 couches, coffee table and end table (on january 22nd
Received the couches mar 15th, the first stove was damaged so had to reorder a new one, which came on april 15 and the end table which I phoned about on april 28th and they said I could drive to your delta warehouse to get or they would not deliver it until the coffee table was in stock. I phone several times between order date and first delivery to find out the status of our stuff. Oh we moved in march 1.
Not once did anyone in the store call me and when I went into the store to find out the store manager would not come out and talk to me, he sat in his office which was 15 feet from me and a poor employee have to be the go between.
Now the coffee, after talking to an employee the said they did not order it until feb 22, an honest mistake if someone would have communicated that to me. I phoned again yesterday again to ask and now they say it won't be here until june 15th. Being frustrated now I asked to buy the floor model and they informed me they couldn't sell it too me as the would have nothing to show the customer. Almost 5 months I have been waiting without one communication from your store.
If we didn't like what we have so far we would have returned $6000 we sent.
I am sorry, someone needs to know about this as a return call from the manager I asked for yesterday to find out why it is taking so long is beyond me and why I am writing this
I don't want anything extra because the damage the store has caused is too late to fix now. I just want what I purchased 5 months ago

Bill artemenko

I had a delivery of my balance furniture on Saturday may 12, 2018 in my residence 9582 Markham road Suite 1710.
Delivery man did not open the items and assembled dining table and taken away the empty boxes or packing materials. I had been promised by Leon's furniture store Manager & Sales representative that dinning table will be assembled by the delivery man.
I had first delivery there was good staff and they did good job but second delivery very bad delivery man.
Leon's must send some one to assemble dining table and open all the boxes of side night tables and Ottoman box and remove all packing materials as first deliver man did.
Delivery was sent by Leon's store location Markham road & Nugget in Markham Canada.

It is a little long, but I do not know how to explain otherwise and sbow you all my frustration.

We first booked (payed deposit) and later after afew weeks bought bedroom set (queen bed+ matress+ 2 night stands+ dresser) from leon's richmondhill.

When we wanted to finalize they told us that the bed is not in stock and it will be available a few days after delivery of everything. We told them that we have guests coming and it is very important to have everything together. They said they will try and call us. I had to call so many times to see if they can deliver everything. Finaly the day before delivery they told us the bed is available and at that point they encouraged us to also pay full for the sofa set that we had booked and get it delivered together with bedroom set. Since we were happy that we will get the bed which was the most important part, we said yes to sofa set as well.

When the next day delivery came, suprise suprise, there is no bed.in addition to that love seat had burn markes on it, sofa cushion was damaged and the dresser had a problem as well! Delicery guy mad note of that and left.

I had to call 20 times in next two days to have an answer, everytime they give me different answer. After two days a technician came and said all the sofa, love seat and dresser should be replaced. For the bed, after 3 days of me calling them they told me I could have the bed in 3 weeks beacuse they are out of stock! I snapped at that point, since thay have assured me that I will get the bed with the rest of delivery and they only lied to make a sale! I had plans and I had guests coming and they just flat out lied to make a sale! Even after the delivery I had to call 20 times before they told me 3 weeks in would take.
When I snapped they at least followed up and made the bed get to store faster, I still dont have it, but I will get it in few days. I still dont have the damefed pieces replaced, after so many phone calls and me following up, they told me in 2 weeks!

So long story short, I bought furniture from lieon's to have quality and good customer service and I did not have any of those! I have a furniture that I can not use seating there taking my space and making me angry!
I was planing to buy dinning set from your company as well but with the bad customer service in richmondhill and very bad quality I got (sofa, love seat and dresser all damaged!) I have second thoughts and will advise all my friends and family to stay away from you when I was not even compensated for all the wait, having my guest without any bed and the humiliation of that.

We have ordered a coach it was special order since December 2017 we haven't received it although they told us it will take only 3month maximum and we will receive it this weekend and when we asked for compensation for all this delay we haven't received anything . We already ordered other stuff and we will cancel it as we are not satisfied and lost trust in Leon's .

A little while back my husband and I made the decision to upgrade our 20 year old appliances to go with the renovations we we undertaking on the house. It was a scary decision to make considering we had our trusty Kenmore set forever. We settled upon a set from Samsung. However after two attempts to deliver a fridge without a scratched front it was suggested we upgrade to a "Superior " brand. The Maytag brand was supposed to be next step down from the Cadillac "Kitchenaid" brand. We were told the aqualift and fingerprint resistant finish would bring us years of satisfaction.
The stove and dishwasher were delivered without hiccup however the fridge arrived with a dent to the side and the delivery guys drove it into the new drywall on the landing. Again an exchange was setup and we waited for the 6 week back order. The next fridge had deep gauges in the plastic door panels I side the fridge and a scratch to the side which I immediately went to customer service with pictures. They again set up another exchange for another 6 week back order. This fridge was to be delivered December 5th. So I took another day off to be home for the delivery.

This time the guys got stuck in our new front door and dinged the drywall that we repaired from the last visit when not once but twice and almost lost the fridge when the top guy was trying to hoist the fridge "up" the six stairs to the top landing. They got the fridge up and then had me sign papers and left. After I had a moment to check things over I noticed a dent on the side of the fridge and a scratch on the door. Heartbroken I went back to Leon's with new pictures. I explained the damage to my drywall again and to the fridge and basically I was told there was no promises that this would not happen again and was told I could have a credit instead. I felt so defeated and made to feel guilty for complaining to try and get the quality I was promised and signed the credit note and left the store. I cried when I got to my car. I had just spent another $1500.00 plus my payments to the drywaller to repair the wall twice and now I have a brand new $4000.00 set with all the extensive coverage they recommended and it has the same scratches and dents I could have gotten with a used kijiji set.

The appliances basically sat in their original delivered state until about a week and a half ago when I unwrapped the fridge and stove. The dishwasher is still in the box. We are still in the middle of renovating however I decided we were past the messy dust and drywall part so I decided it was time to forgo the barbecue and hotplate system I had been using and try to cook a lasagna. However as luck would have..the lasagna bubbled over. So being a careful owner I ran the recommended aqualift system. It was awful. All it did was leave bake on food under a puddle of baked on water. That's when I went online and read all the negative reviews and class action suits against Whirlpool. After running two more cycles and two hours of scrubbing with the provided sponge I finally got the oven clean. While I was inside the oven that's when I noticed there was two large areas by the back light where the paint was bubbled or pealing off. Immediately I called whirlpool and explained the situation and they had me send an email off to the resource people. A few days later a person called to set up an appointment on may 2 between 3-5 pm.

Yesterday the gentleman Arrived to look at my oven. After an inspection he was on the phone for several minutes with the company they came back on an said there was definitely nothing the repairman could do and someone would contact me from whirlpool. While he was here I had him look at my fridge and he said if I had of contacted whirlpool instead of going to your customer service they would have set up an exchange of the door or the fridge itself. I shouldn't have settled for a credit. When I asked for price for the door he said it was $618.00 plus tax from Reliable Parts.
So basically I am sitting here now with a dinged up fridge I was told to settle with and a stove that's been used once and is basically useless for an upgrade of $1500.00 and basically I am wishing I had just keep my old Kenmore appliances. I have pictures to confirm that the appliances have just been opened and the dishwasher hasn't even been opened. I am hoping you can help me out by letting me do a return on these Maytag appliances as I was mislead into believing that they were Cadillac appliances without knowing there was so much bad reviews about them. I am more than willing to return the credit I felt forced to accept and pay to have these appliances replaced being as they have only been used for a week and a half and the stove only once. The fridge still has plastic wrap over the crisper s and has the wood base under it that it came on from the company.

I have a reference number for whirlpool if you need it. It is [protected]. I will also include the pics of my wall damage. The stove and fridge defects and the email to whirlpool. I am really hoping for some kind of resolution as I have purchased several other items from you as well as having a paid couch set sitting at your warehouse until these renos are completed.

I'm not one to complain but I don't know where else to turn. I've had a portable dishwasher on order for 3 months now. It was supposed to be at my apartment two weeks after I ordered it. The delivery date has been pushed forward 6 times now. Every time I call to check on it they say they don't know why. I paid for it the day I ordered it and once again (may 3rd) its been pushed forward AGAIN, WITH NO EXPLANATION. Am I ever going to get my paid for dishwasher? Why offer a product on your website if it's not available. I ordered a vehicle from general motors around the same time and I've been driving it for 2 weeks already. Lol. Please help.