Lowe's
Reviews and Complaints

I work for a company called Briggs and Associates. I went to Lowes to buy fence and plants. I was shocked to see how many plants were dying from lack of water. For the plants they have that cost 5.00-25.00 they could hire one of my people to water the plants and still save a lot of money. It was a shame to see beautiful plants go to waste like that. I was just shocked and I added the amount of plants they lost and were loosing then what it would cost to hire a consumer who would love to work and they would save lots of money. Its sad to see the waste.

I was In Lowes about a week ago. Wanted to buy a swing and went up to a women that worked there named Connie, to ask for help, she and another lady employee was there talking non work related. So I said excuse me can someone help me i have a few questions. An Connie said cant you see i am busy you will have to find someone else to help you. So if you ask me this is poor customer service and i went to home depot and they were happy to help me. So lowes has lost my bussniess due to your employee Connie. I drive all the way to South Ridge when i live in East bank West Virginia. It takes me 25 minutes longer, but i dont care. I dont want to ever deal with someone like her again.

I purchased a Sam sung refrigerator on 5/30/10 (Memorial sale).(Sherman, TX) I paid $1, 999.20 on sale. I was told it was in stock. My husband scheduled to pickup the refrigerator and was there on 6/2/10. He was told they only had one left in stock and they were holding it for someone and tried to talk him into waiting. They sold it to us due to stock available and if they didn't have one we would have purchased one on sale at Best Buy.

They offered to refund our money.. However, none of the other stores had theirs on sale. They didn't care and management tried to sale another brand. I purchased the Sam sung for a reason. They told my husband they would let him have the floor model and discounted it due to dents on one side and one on the top of door. The manager told my husband he could only discount $300.00 because of their cost in the refrig. Why would Lowe's accept damaged merchandise from it's vendors. I did "NOT" want the refrig with dents, however, we didn't have a refrig and my husband wasn't going to get the one in stock. I found additional dents on the bottom front door when he brought it home.

I spent a large sum to remodel my kitchen. I didn't purchase a damaged product and didn't want it in my kitchen. I didn't purchase it for a cabin it's for my home. Then when my husband brought it home and I found additional dents in the front door. I'm sick! Lowe's is acting in "Bad Faith business practice". No integrity... They lied to me and my husband and I have spent thousands of dollars in Lowe's. I have remodeled my home, rental property and this is how they treat me. I don't want a damaged refrigerator, (at any price) I want a new one. I don't want it at a discount...Buyer BEWARE! They will tell you anything to get your purchase and after the sale your on your owe.

LOWES is a rip off when you try to use coupons . they always have a story as to why they can't accept a manufacturers coupons...3 times I have gone to customer service to complain...with very poor results...stay away from Lowes if you want to save money...they really rip you off with coupons. One time the cashier added the cost of a $5 coupon to my order instead of deducting. Go to Home Depot where help is better and the prices are cheaper. I hate LOWES!

First I should say I normally go to Lowe's for my projects, however I have had two really bad experiences in lumber with Lowe's. The first was a couple of years ago, I was building a 40'x 25' shelter and some decks. I went to lowe's with a list and to my surprise could not get anyone in lumber to help us(Inverness, Fl Store) so we went 15 miles away to Home Depot in Crystal RIver. They were happy for the busness which was over 5k in lumber and other supplies and they delivered it to me. So I quit buying from Lumber unless I had small quantities I could carry from Lowe's here in town even though I like the store.

I decided to build a fence for my son in New Tampa the other day and went to their Lowe's store on Bruce B. Downs. I found what I needed and yes had to put it together myself, at 60 I do ok but no spring chicken, we're talking 6 - 60lb bags of cement, 5 - 60lb bags of rock, plus 4x4 posts. I check out and a employee offered to help me load it since it was a large order, well on the way out he a got call telling him to come back and help someone else, now would you believe as I am load all of this heavy stuff I look over and an employee is helping a lady load her suv with a few pieces of sod, but they could not spare someone to assist me. I do not get the Lowe's attitude in Lumber both in Inverness, fl and in New Tampa. I really hate to change I think Home Depot would appreciate my buisness.

I was on the market for a new washing machine. lowes ' sale rep convinced me on one of the GE model for $599, guaranteed to be the lowest price on the market, and offering me 10% off if i applied a lowe's credit card. After I bring back with Home depot advertised model(the same model) for $ 100 less, lowe's sale rep told me that he can match the price only, and 10% off with credit card application wont be available.

The funny thing is that they even had this AD stating that 10% off to beat any other local store price on the same model.

Lowes's sale rep refuse to honor it at all.

We bought a washer and dryer on Monday, we were told then that they coudn't deliver them till Saturday?We talked to the manager, he said that they would deliver them on Tuesday.Well today is Tuesday and Lowes called and said that the units that we bought had a problem.When we purchased these there wasn't a problem.I believe that the reason is that they cannot deliver today is because they are over booked.The salesman had told us that they only had one truck running? As big of a corporation that Lowes is one would think that they could overcome this problem. So why do they advertise next day delivery, when they know that they can't deliver.Now do we sit and wait or what. Time is money.They have two trucks in the parking lot for rent?why not use one or two of these to catch up on delivery?I'll bet Jimmie Johnson wouldn't have to wait.

I've bought a fan from Lowes. After a day of it being installed the remote control mod. caught on fire. If I was not at home at the time it would have burned my house down. I cant find a phone number to complain...

I purchased a Troy-built *** eater from my local lowes store, used the 2-cycle oil that came with the unit, and got less than 15 minutes of run time before it burned out. When I contacted Lowes, I was told they would send it off for repair. After 2 weeks I was told, the unit is too dadly damaged to repair, because the mixture was too lean. Now they want me to pay an additional $45.00 for a unit that is scrap. Customer service at Lowes has deteriorated in the past couple of years to the point that I will drive an extra 20 miles each way to avoid dealing with them any more.

Lowe's service advantage program is pretty much a complete waste of money. I have a Husqvarna riding mower that is less than 2 years old and still covered by manufacturer warranty. Lowe's doesn't even properly know who should be repairing the mower. They pretty quickly had it picked up where it sat at one company for three weeks and I heard nothing, not a peep. Finally I call the company directly and they inform me they have to deliver it to another company for the repairs because it's still under factory warranty, and they only do "extended warranty" for Lowe's. So after sitting three weeks at one repair place, it gets moved to another one that does the warranty work but goes to the end of the line. Now another three weeks has passed and my mower hasn't even been looked at yet. Six freakin weeks without a mower that's not even two years old yet. I can't even remember what I paid for this stupid plan but whatever it was it's not worth it at all.

I have bought everything from Lowes when I remodeled my whole house in the last few years. I always recieved A 10% discount from the management. Recently I went to the Camden SC Lowes where I always go and wanted to purchase an trialer. And management told me that there is no way __she could give me anything off on it, I said I could go to The two notch store and get it. She said that would be fine, so I did go there and yes I did get my discount. She didnt even ask me if I was military for the discount guess that dosnt matter anymore. Actually I think I was just the wrong color!

I applied for an interest free promotion @ LOWES, and after being asked several personal questions was denied on the spot. No reason was given and LOWES didn't even know who they were using for the credit bank, so I couldn't call and had to wait for the deniel letter.

Reason for denial, "UNABLE TO VERIFY IDENTITY WITH INFORMATION PROVIDED".

What a crock, and of course there is no phone number on the denial letter.

I don't understand, after all the intrusive questions, they can say they can't verify who I am. Total nonsense.

As far as LOWES stores, they should know what credit agency is being used and provide the consumer with that information, in the event of a denial.

You can not advance unless you are under 25 - 30 years of age at lowe's. People over the age of 40 are constantly being written up inorder to get them fired and they also have great work ethics.

They love to advance the 25 - 30 year age group, because they do not know any better and will follow them like a love sick puppy dog and kiss their ###. This age group will believe every lying word as if it was the bible. They also basically get away with murder. Most of them are not dependable, by blowing off work. They rather talk to other co-workers in their age group, then do what they are paid to do. One was so lazy that she saw a piece of paper on the floor, that she stepped on it and slid it under a skid. A head cashier (Under the age of 30) even had an unauthorized person in customer service for approxiately 5 - 10 minutes. Lowe's don't even allow floor associates behind the customer service area. Most of their head cashiers will treat the over 40 age group like they are children of the age of 10 and demean them in front of customers. They also have the power trip and throw it in you face.

They give more hours to the seasonal workers, which are their students, because they are back for a week from school. The regular part time people are left with only 10 hours, while the seasonal workers get 20 hours. Most of your part timers are trying to make ends meet and are there all year round, while the seasonal come and go as they please. Lowe's know that they are cutting hours, but they will find hours for the seasonal people. I feel bad for them too, but everyone else are fighting for their lives too!

Grant you, that they have one or two to keep up the appearance that they don't discriminate. Lows's totally age discrimate. The store manager will state one thing and completely does the totally opposite thing.

Today and various other days our zone managers in our stores have been playing favorites they only like the CUTE popular girls they favor them give them the good shifts and today i went ot go purchace my items as a lowes employee and was told that i would not recive my discount unless i had my card ten minutes before that another (cute) girl was purchasing her stuff and got the discount with out her card i was very upset about this i work hard for lowes and only wanted ten % off my item if i would have been a CUTE girl this would have never of been a problem i have worked for lowes for two and half years this is really unfar i also want to point out this zone manager 's name is bryon store 1613

I've had 2 instances of Valspar paint not matching.

In the first instance, I bought a gallon of paint at store A. After doing all the trim and 3 of the walls, I ran out of paint. Went to store B for gallon 2. Finished job but when it dried, it didn't match gallon 1. There was a significant difference in shades. Took some pictures, went back to store 2. They agreed paint did not match but suggested that I go back to store 1 since they sometimes have "tinting issues". They mixed the paint at store 1, didn't charge me. I applied gallon 3 to a small area...it matched gallon 2. Instead of fighting them, I repainted all the trim and the other 3 walls. Lots of extra work but it looks great.

Instance 2. This time I bought 2 gallons to paint a room of smaller size than first room. Even though I was painting over white walls (with a light yellow paint), one coat was not enough. I only had about 1 quart left after one coat. When I ran out, I bought the 3rd gallon. Guess what? It, too, doesn't match the first 2 gallons and this time I went to the same store (they even used the same machine).

I had lowe's install a larson retractable screen tradewinds storm door, which i have loved having. But now the cord that retracts the screen is showing and will not wind back. How can this problem be solved?

Today I went to return a snow blower that we bought two months back. I also bought three years Lowes extended warranty for this product. There was no mechanical fault in the blower but I just did not like the power of the snow blower so I decided to return it or replace it. By the way, even though I bought the snow blower two months back today was my first day to unpack it and use it because it was first bad storm in Toronto since then I bought the snow blower.

The cashier (a good guy) checked the receipt and open the box and checked the gas tank to verify if there is gas in it. There was gas in it so he called his manager (Tonie) and returned to me. He said he was told by his manager that we can return it provided I pump out the gas from it since they cannot return any product that has gas in it. Fair enough. Then I asked him how do I remove gas from it. He said they have a device called gas pump or something like that. I said from where I can buy it. It was 9:00pm so I decided to buy it because I didn't want to go back home and do all the hassles of packing and unpacking again. He said they have pump device and I should be able to find it in consumer department.

I tried searching the pump in consumer department as I was told by that gentle man. But after few minutes, the same gentle man came and told me that we don't sell that device. I asked him if any other store sell that device. I then realized that I can go Wal-Mart which is very close from Lowes. He agreed. But all of sudden he said let him talk to his manager again and see if they can do something for me.

This time he talked to a duty manager, Jagh. The manager came and said they cannot return the snow blower because as per company policy they cannot return it since it has passed 30 days return policy. I asked him that I was told 15 minutes back that they will return it provided I remove the gas. But the duty manager was so un-professional and without giving me any other options he said simply no we cannot return it and I have to move the blower from the store since it is dangerous to keep it with gas in it. He also said that even I stay here for whole night he will not return this snow blower. This guy was so rude and un-professional that I cannot explain here.

I asked him why I was told by the cashier that they will return it. Why they did not tell me at the first place instead of wasting my valuable time. The cashier maybe under the pressure or fear of losing his job also changed his statement and said he did not say that they will return it. If this was the case then why I was told to buy the gas pump from Lowes to pump out the gas. Why my time was wasted and then why they changed their statement.

Then I asked that cashier if I can speak to the manager whom he talked earlier and who told him to remove the gas in order to return it. At first I was told that she is now gone from vacation for one week. I mean within 30 minutes she all of sudden decided to go for one week vacation. But after I argued and insisted they agreed to call her. Her name is Tonie. She came and said she never told to that cashier anything like this. They all started lying and started making different stories.

I am not against the Lowes policy of 30 days return. My real complain is why I was given wrong expectations at first place and asked to remove the gas from it to return it. Why I was told to buy the gas pump to remove the gas from snow blower in order to return it. Can they explain why I was told to remove the gas from it and why I was told to buy the gas pump from Lowes to remove the gas?

They just simply lied and did not help me and did not provide any customer service for which I paid. Even they did not give me any other options. I never had such a bad experience from Canadian Tire or Wal-mart.

I would simply never buy anything from Lowes and will never recommend to my friends, family members or anyone to buy from Lowes. Instead I will discourage them not to buy anything from Lowes and will share my experience will everyone I know.