Lowe's
Reviews and Complaints

I am extremely upset with the fact that my credit limit was lowered from $2500.00 to $1470.00 in less than 24 hours and without any notification or justification. I looked at my account online on Friday, November 6th and had over $1000.00 left to utilize. Went to make a $200.00 purchase on Saturday, November 7th and the card declined. I called to the credit service number and was told that the bank decided to lower ALL consumer credit card limits and that a letter will be sent in the mail explaining why. As I stated to the lady on the other line, my account has always been paid on time and have never gone into default. My account has ALWAYS been in good standing and it is unacceptable that my limit was lower due to the economy. I would understand if I had not been making payments on my account or if my account payments had been late on a continual basis, but that is not the case. I have done everything necessary to keep my account in good standing yet I’m being penalized with no explanation as to why. This is not only ridiculous, but completely unacceptable. I expect some answers and have not received any. If I would have ever thought this would have happened I would have NEVER reopened my consumer credit card with Lowe’s, but rather would have opened an account at Home Depot or another store. I cannot believe the complete disregard to your customers and the lack on communication. I DO EXPECT A RESPONSE WITH SOME ANSWERS! And you can believe I will be posting this on the internet for other consumers to be aware of the games that are being played.

Ordered my elderly disabled father who is a Vietnam Veteran a special order shade on 6/27/09.
As of Novemeber 3rd 09. He has not recieved the 318.46 special order or a refund. I have been into the store and spoke with several managers, and called the coperate office twice. I was told a refund on my fathers closed checking account would be credited. (doesn't make sense) After explaining that the account was closed the manager at lowes insisted that the money would indeed be at the bank . My father and I went to the bank and spoke with the bank manager almost daily. two weeks passed and no credit or special order. spoke with Lowes again this am and was told by the manager "we did our part"
Well if a customer without merchandise or a refund is "doing our part" Then Lowes did a great job of screwing an elderly man. Lowes Sucks!

I parked my car around 7 o'clock in the morning and i came back to pick up my car back around 1 o'clock in afternoon. however my car was gone. I tried to look for the notice sticker or signs around the parking lot. but i could not find any signs of my car. therefore I went inside to the lowes and asked about the car. They said they called the towing service and took the car away without noticing me. There was no notice sticker nor call from them. I even left my phone number and name front of the car. I paid $130 to get my car back.

We can not see the warning sign around the parking lot easily. Therefore I am trying to tell to those workers who works in building structures or people who needs to buy some stuff. I recommand to go to the Home depot. Because Lowes can tow your car away if you are not showing up about 4 hours. I am so disappointed. They got better customer services also we can see the parking warning signs easier than lowes. Lowes is so cheap that they will tow your car away without call or notice tag if you park your car for a while.

Also Lowes is not really helpful to us. If our car broke down front of the Lowes, we can not park the car. Beacuse they will tow your car without noticing even if your car is broke. I truely recommand not to use lowes. They are so cheap and not helpful to us.

We purchased the Harbor Breeze 52" Halston II Aged Bronze Ceiling Fan at the end of January in 2009. IT WAS GREAT! Until... last month (Sept. 2009) the ceiling fan suddenly started to spin in the opposite direction. I was sitting on the foot of the bed and I heard a whirling noise, looked up, saw the fan come to a complete stop and then start turning in the other direction. We found the reset switch and that appeared to have resolved the issue, as far as the spinning was concerned. But the fan became loud. Very loud. And, it just wasn't working the way it use to. Now, its making the sound of a washing machine in the distance, a humming annoying sound. So, I thought I'd turn it off, give it a break, and suddenly noticed only one speed works now!

I would get more gratification from an oscillating fan. This is just ridiculous, fans should not expire in under a year! They are too much of a pain to install! And now, I have to take time out of my day to remedy poor quality when it was actually purchased at a mid grade price. And, whats really disgusting is how many people have had a similar issue. These products should be recalled. There appears to be no accountability!

I have a Brand new John Deere 22-HP Hydrostatic 48" Cut Lawn Tractor. After 8 Hours of use the tractor would not start. I called Lowes on the 10/18/2009. they said the would schedule a pickup. 4 days later still no pickup. Contacted Lowes apparntly the outside service company was to busy and they would schedule another company to come and pickup. About 12 days after making my initial call someone finally came to take the tractor. Today marks the 30th day without my lawn mover and in Miami the lawn needs to be cut weekly this time of year. I called Lowes again this Monday and was told the mower was ready and would be delivered Tuesday or Wednesday. Today is Thursday so i called Lowes and they informed me that the mower needed a new carborator and would be ready next monday... are you kinding me.

I was told on 3 seperate occasions over the passed month that a supervisor would call me back, still waiting.

I was so happy when Lowes opened in Miami, however that feeling is gone. I also purchased a brand new grill for my sons birthday party. I called Lowes on the day it was supposed to be ready and it was not. I called 2 days later and was told it was ready, had my nephew meet me at the store only to find out i was not ready. Strike two. This company looks good on the outside but that is truly a fasade, to mask incompetency and a general lack of concern.

On 09-30-09, I made payments from my checking account's web bill payment service to LowesVisaCredit, CapitalOne, & Household to be paid on the same day. CapitalOne and Household updated my available credit in 3 days.

LowesVisaCredit informed me today, 10-11-09, that although they received it on the 1st and put it on my account activity on the 2nd, they will not update my available credit until 10-18-09 because they have to confirm my payment from my bank.

My account is in excellent standing--haven't been late or over the limit since the first couple of months when they couldn't get my statement to me in a timely manner. I use it often. I was thinking about using it to pay my cable bill to get more Lowes' purchase points for a $20 purchase credit, but having to wait for almost 3 weeks for the use of my payment is rediculous. When LVC finally updates my available credit, I will owe less than $100 to pay it off and that is what I will do.

One of those pop up windows came up when I was signing off of my Bank Site. It was to get a $500. Gift Card to Lowes for taking a survey. I usually just ignore the surveys, but I decided I would take this one. I thought, they are advertising on my bank site and Lowes is a reputable company so it should be okay. I took the survey and had to order items from 2 companies in A, three items from 3 companies in B, 2 items from 2 companies in C. Against my better judgment I did. I ordered trial items for $1.95 up to $5.95. All had club memberships and you had to cancel by the 10th day or so. I finished and waited a few days before I started to cancel. I received 2 of the items in 2 days, called to cancel the membership, received a return merchandise # and sent the items back. I then called all the places I ordered from and cancelled the memberships, except for two, which I kept. Well, I haven't received any notice or emails regarding the gift card for Lowes and there is no where to call or email about receiving it. I did, however, receive quite a few charges on my credit card from things that were cancelled and things I never heard of. I am disputing these charges, but now I am being told I have to have proof of my cancelling an item which I can't do because it is not something I knew about until I looked at my credit card statement and saw these companies and charges. I called the companies to find out who they were and to get my credit card credited and was told I couldn't. This is when I went to dispute it with my bank. My bank is now telling me that I have to send them proof of the cancellation before the cancellation date. So now I have gotten charged by three companies that I never heard of and I am going to be stuck because I don't have any proof of cancellations. I cancelled by credit card and they issued me a new one because someone was charging items on it, but these charges are not getting removed.

Moral of the story - Don't take the online surveys, I don't care what anyone says, they are a scam and you will end up paying for a lot of items and they are anywhere from $14.00 to 100.00 per item.

Back about three years ago we were buying a house and it needed a few appliance upgrades. At the time there was a Lowes store opening in our area, and the had some fabulous grand opening sales, so we did a little research on the brands they had, and ended up buying a Mid level Samsung unit in black along with the Lowes extended warranty. All was well, and we really like the fridge.

Fast forward last summer, and the fun began. We started noticing the refrigerator section wasn't cooling (freezer was fine) and so we called Lowes and call to get a repair scheduled. It took Lowes about three or four days to get someone out. Evidently they couldn't find anyone in our area to do repairs and had to do some research and locate someone. This is a new store, they probably hadn't had a lot of cause to contract for our region, so we wait patiently.

Eventually RepairGuy 1.0 comes out and says 'I've seen several of these have bad CPU boards, I'll order the part.' Part comes, and about one week later (two weeks total repair, approximately) my fridge is all happy and we are all happy, and the world is fine.

Fast forward one year, almost exactly (Sept 2nd, the week before labor day) and the 'Sound of Milk Doom' returned over one long weekend when we were away. Ice in fan. Temp 54 Degrees F. So we call, and get repair scheduled with RepairGuy 2.0. After about two or three days (Sept 4 if I recall right), he comes out, We tell him of the previous experience with the CPU board, but he proclaims a 'glitch of some sort probably caused by all the rain we've had (it has been raining a lot -- something like 10 inches one week)' and defrosts the fridge manually with a heat gun, changes some sort of 'sensor' and says 'call if this doesn't help'. This was a Friday.

Three or four days later (week 2), Tuesday or so, the temp in my refrigerator was 54 degrees and climbing, so call we did and left a message or two on his answering machine. De Nada. We call Lowes, and they can't get hold of him either, but eventually, one week later he comes out. He was on vacation for a week. Temp is sitting near 65F in my fridge at this point and the fan has stopped whining (the evaporator is frozen solid by this point, and no air circulation. Heck its cooler in my house that morning due to the cold snap -- I joke with my wife that we should just put our food in the garage!) Eventually he gets out, defrosts it again, and changes a couple more 'sensors' .

By Thursday, back to Temp 54, and rising (go me!). We call. Answering Machine. No return call. Call Lowes 'we'll try to get hold of him' and eventually they do call, and he comes back out several days later, changes 'all the sensors out' and manually defrosts it again with the heat gun. By this time we've lost track of the gallons of milk and assorted other food items, and are getting quite annoyed, but ever hopeful. (Note: I have four kids, and two toddlers with a stay at home wife. This refrigerator stuff is pretty important not to mention loosing a couple hundred dollars of food every few weeks puts a crimp on our already limited budget) I just want my fridge operational again.

Eventually, two weeks ago, he orders the CPU board. One week later, last Monday, Lowes said it was delivered. He comes out last Thursday and replaces the board. 'This should do it hopefully'.
Maybe in some alternative reality it does, but not for us. By this last Saturday we're sitting on 55F again, and the growl of doom is emanating from the appliance again. I'm catering an event for some friends this weekend so lack of fridge puts a severe crimp on things, but oh well, we make do, and scale it down. We call Lowes this A.M. and they put in paperwork to get it replaced. It remains to be seen at this point what exactly will happen, but her remarks do not make me hopeful 'we'll try but it's no guarantee it will get replaced', and so here I sit, hoping to hear some good news, but at the rate I've been having it, I very much suspect otherwise. It is now Thursday, and we're getting 'it'l be three to five days before we know anything." In otherwords next week at a minimum, and my fridge is sitting on 65F again.

I bought hardwood flooring to install in my house I paid over $600.00 for the materials. I wasn't told that I would need the 1/4 round moulding that went around the wall. So I go back the store to get the moulding I waited for 20 minutes so I presed the bell for customer service the that department. No one ever came to help me so I went by customer service and told them I would be returning the materials that I perchased since I could not get some assistance with the parts that I needed

They stopped mailing statements. They were not lost in mail because it continues to happen and I get all my other bills. Got a late fee plus raised the interest rate. I will never use their card again. I am sure they did this on purpose as I was really trying to watch this one and made several calls to ask for statement to be mailed. They mailed a couple then have apparently stopped again and quess what. I missed paying. It is not like it is a large amount. I only owe 600.00.

Don't get a Lowe's credit card. I had one that I paid on time every single month before the due date of the 7'th. However, when I received my bill this month, I had a $30.00 late fee and my interest rate was raised to almost 23%! I had paid my bill on the 5'th of the month, early as usual. When I called the credit department I was told that they had changed the due date of my payment to the 4'th of the month. Therefore, last month's payment was 1 day late and they could charge the late charge and raise my interest rate. I asked them if they could work with me and remove the late charge and lower the interest rate, but no cooperation from them. I told them what they could do with their card and to close my account. I would rather go to Home Depot anyway.

I am an employee of lowes I have been with lowes since April 2008 I see customers get run over all day every day but I never thought I would get ran over myself. I put my sweat and blood into that place every day I work I've even hurt myself there so bad that I was out of work for months with no kind of pay what so ever no help from the company and no support I recently just got ran over last pay period and never got a check I mean its bad enough they pay me so low but when I asked for a cash paid out for my check my hr manager told me it was my fault and she couldn't do any thing to help me when I asked for information to who could help me she gave me a bogus number to call that had nothing to do with my check so now I'm faced with losing my apt and I have no food and really need to pay all my other bill because I'm what you call the working class man. The management in that store is so out of hand and clueless as to what the product they sell is used for. The case worker they have assigned me hasn't returned not one of my calls in months and the doctor that I got to about my injury just sends me in circles, I mean the most they have done for me is told me that "there is something wrong were going to send you to another doctor to find out what is wrong" who pays these guys I mean thats the biggest waist of money I've seen I could have told you that myself there is something wrong but all in all my customer service skills my work experience with the products and labor we offer are all going to waist at lowes in waikele so go to home depo maybe you'll find me there soon.

I purchased and installed a Harbor Breeze ceiling fan and light for my dining room recently and the noise level of this fan at all speeds is unacceptable. This fan is the brand that Lowes uses. I called Lowes and told them about the problem and the employee told me I could make a warranty claim if the unit was older than 90 days since purchase. I have found other complaints about this brand on this site so I am starting to think that this product is not very good quality.

I got a credit increase on my card about one month ago up from 400 to 800 dollars. I went thru the store after getting my increase but didn't find the item I was looking for. A few days later I fell and ripped my shoulder out which required surgery after several more days of drug induced sleeping I awoke to discover that Lowes had sent me a letter stating we have closed your account.

I have never had a late payment or problem what so ever with this company. Their reasons I was late on my payment of 20.00 I explained to the customer service person who didn't care why and only wanted to take my payment. She did state that since I was late that the Credit Card company had made the decision to close my account. So Lowes throws out a great customer becasue I got injured and didn't make my payment on time with my broke arm? NEVER USE LOWES BOYCOT THEM FOREVER

Lowes credit services, "GE Money Bank" charges late fees on the day payment is due. They do not give a customer any time to just go into the store and pay of pay on that ver day the bill is due. I have been charged $30. and I am very angry. I spent over $3000 in the last 6 months in that store, and this is how they treat their customers.

This is not a complaint... I just want you to know that Jim @ store 2265 was very accomodating to our needs. We were in the store 2 days before and the customer servive wasn't very good. Two days later we went in and Jim's customer service was superb. We think he should be recorgnized by his Manager.He walked that extra mile. We can't thank him enough.
Thank you,
Parker Spearin
100 Dresden Ave.
Gardiner, Me. 04345
[protected]

I was shopping in the garden ctr. Tonite when an employee there closed the gate at 8!05 and told me I would have to checkout inside the store I asked him what time they close [knowing it was 9!00] and he responded by saying" I guess whenever we get ready to" I was appauled that he said that. Obviously lowes is not concerned about m aking a sale during these tough econmic tomes I had not finished my shopping until his reply. Iwas finished then and for good. I only live app. 7 miles from the store but you can bet in the future I will go to home depot which is app. 25 miles away. Thats one good thing about being a customer you do have a choice!

Bought a discount freezer along with a refrigerator and a dishwasher. the salesman stated that he had to order the refrigerator and the dishwasher and wanted to know if we wanted delivery of the discount freezer. We stated that we did not want to pay for two delivery charges and ask him to deliver the freezer along with the refrigerator and the dishwasher.

well when they delivered the freezer it was a wrong model and in wrong color. We asked what happened to the freezer that we bought. they sold the freezer to another customer since it was still sitting of the display floor. We asked for a correct freezer and they sent another freezer again in wrong color and a different model. Complained to store manager and they finally sent another freezer that was returned to the store for what reason we do not know.

Now I am in the process of taking them to the small claims court for bait ans switch tactics.