Lowe's
Reviews and Complaints

I purchased a $159 Extended Protection Plan for my Whirlpool Washer. The paint is peeling off. A Lowe's service technician and a customer representative from Lowe's Service Advantage said it was misapplication by the manufacturer. However, Lowe's is breaking their legal contract with myself and calling is "cosmetic damage" (please reference Lowe's EPP contract). WARNING! Do not purchase an Extended Protection Plan from Lowe's! Purchase one directly from the manufacturer. I wanted to file a small claim against Lowe's; however, the filing costs were over $100.

I was promised delivery of a ''fridge this morning. When I called at 11.20 a.m. to make sure the delivery team were on their way I was told that they had not left yet but "were working on it".
There are other things people have to do other than waiting for a delivery to show up.

I can't work outside because they have my land line number and insist on calling up before they deliver. I had ask for a ballpark delivery time when ordering the goods but they wouldn't be tied down; if they had even told me when deliveries begin (since this is apparently not very soon in the day) I could have done the other things I needed to do first.

Now it looks as though I might not get anything else at all done today - and I'm wondering if they will show up at all.

All they have to do is bring in our 'fridge and plug it in, maybe they will balance the legs. I have already emptied my old fridge and there are food items and one medication that need to stay refrigerated. I've moved the old fridge outside single-handedly to save them (and me) time. They just need to show up!

I've deliberately waited until 12 Noon before submitting this complaint, as their promise was, after all restricted to delivering "in the morning". Now it is Noon and they are officially in default of their promise.

Despite the hassle I believe I will be making my own deliveries. They have only to come less than six miles and charge $55 to even drop anything off!

She is nick name the Princess by most of the employee's at Lowe's. The Lowe's store manager allows it to happen, because his is an idiot! She came in as a seasonal employee. She was too lazy to pick up an insert that had fallen onto the floor, so she stepped on it and shoved it under a skid. Now she has head cashier rights no thanks to the big idiot store manager. We are suppose to clock in with our vest or apron on, but no in her case. She clocks in with no vest or apron on, because she is the princess. When she is late she will decline the punch in an make some excuse why she was not able to punch in on time. She is power hungry and treat some employee like ### in front of customers. Customers are in disbelief. She is impatient, rude, lazy and dishonest, but the big idiot store manager will keep her! She love to sit in customer service and do nothing. She will walk around the store and do nothing when she is acting head cashier. Basic getting paid from Lowe's for doing nothing! Lowe's really know how to waste money on this employee, no thanks to the store manager! There is this fact that she will steal the head cashier keys when she can get the chance to do so. That way she can just stand there and look pretty and now she has the power, because she has the keys. But Lowe's will keep this employee, The Princess!

I just found out that a Seasonal-Student is paid a lot more than the Part -Timers. The Seasonal-Student started in 2017, less than 2 years ago. That person is being paid $10.60 an hour. I work all year round and have been with Lowe's for 6 years. I'm still getting paid under $10 an hour. It's almost a dollar more than I get paid. I'm struggling to see how to pay my mortgage and utilities! What's wrong with this picture! What is Lowe's thinking. Lowe's steal hours from the Part-Timers and cut them down to 10 hour per week and gives them to the Seasonal-Students. Seasonal-Students even are given more than 10 hours a week. They will not be living out on the streets, like I will be very soon. They still have a home to go back to! Not happy at all concerning this matter. Lowe's treat their loyal Part-Timers like dirt or ###! Lowe's treat the Seasonal-Students like gold! : ( Lowe's need to pay your Part-Timers more! A lot of Part-Timer are very upset of the whole situation!

May 2017 floors were installed in my home by Lowe's located in Newburgh, NY. During installation by contractor's they broke a pipe in the bathroom. The pipe was incorrectly fixed which caused cracking in the Marble floors that were installed. Lowe's was contacted by myself in December 17, 2017. On 1/12/08 Contractor Danny came to my residence and removed several tiles from the bathroom. On 1/21/08 Uptown Contracting Company was scheduled to come to my home to repair the broken pipe. This company never showed. On 1/23/08 a complaint was filed by myself. I called Lowe's Corporate Office on 1/23/08 and spoke with Ruth she administered complaint # [protected]. Approx. two weeks later the pipe was fixed On 2/4/08 Contractor Danny put cement on the floors and stated he would return in 48 hours to tile the floors. He never returned. To date we have no floors and Lowe's did not return our money.

When attempting to check out at the Lowes Store located at W. 10th Street, Indianapolis, IN, only one cashier line was open. Several customers were waiting to be helped. The man in front of me asked a store employee if she was opening another line and she said "yes." We went to the line she indicated and she began to wait on this man and then told me that I had to go to the cashier next to her who had just opened up. I had to go to the back of the line. When it was my turn to be served, the cashier simply walked away leaving me standing there. The cashier who had told me to move to that line was waiting on customers who had been behind me. I put down the items I planned to purchase and stated "I guess I am leaving." People behind me said the same thing. I have spent close to $25, 000 at Lowes over the past couple of years. I had just finished working a 14 hour shift and wasted an hour in the store. They have lost a good customer through their employees' rudeness.

Head Cashiers has no concerns about their Loaders getting Heat Stroke. They (Lowe's, Managers, Human Resources, or Head Cashiers) do not give Loaders enough time or frequency to allow them to get their core temperature down or allow them to drink enough water to get rehydrated. Lowe's makes this great speech about "Safety" and how important it is. Concerning this matter they lie, lie, and lie. They prefer a person to pass out and still will not admit to it, because they have idiots in charge of their stores. Lowe's apparently do not care about their hard working employees getting Heat Stroke and Collapse! Come on people wake up and think of what you are doing! We are talking about 90 degree temperatures and a heat index of 100%. How Stupid can you be!

I ordered 9 pieces of sheet rock and 1 piece of plywood (which took over 45 minutes they were short handed on a sunday as usual. Delivery was $49.00 ( I found this out after waiting over 25 minutes for someone at the pro desk who never did answer) and I was willing to pay it even though it was $45.00 less for the same delivery and materials at McCoys because I was told they would bring the materials in my house and being a woman I couldn't handle carrying all of it by myself. The morning of the delivery no delivery. It wasn't until the afternoon he finally called and said he was going to drop it in the driveway. I said I paid to have it delivered inside and he said he was only 1 person and it would be an additional $2.00 a sheet and I would have to wait for anther delivery day until they had 2 guys. After speaking to the store manager the only thing she was willing to do was refund my money and credit me back. If you're looking for customer service don't shop at Lowes in Killeen or either in Temple (their delivery charge was $69.00). Go to a real lumber yard. I learned my lesson.

I have a problem with this lowe's on west colonial. They are not professional people, I must admit there are a couple there but not many. You can never get any help on the sales floor. The management sucks after there was no help in the department i was in I went to the front to get someone to help me. The young lady got me an manager and she was not any help at all she had no knowledge and seemed to be very confrused. Again this was a manager she was very breif and short with helping me which really didn't help at all. But as I left out the door I looked around and saw alot of red vest satnding around the front door talking and laughing with the manager. There were two cashiers working with lines long. But we had about 5-6 people at the door talking. This is why I hate coming in lowe's poor customer service. I must say out of the whole lowe's store there are two young ladies that always stand out with great customer service is Taniesha and Sara. When they are not there I don't like going there. Two of lowe's best assets, very nice ladies wish everyone was like them.

Lowe's
2017 ogletown road
Newark de 19711

Clbsmith83@gmail.com

[protected]

The overnight manager at lowes "kim mynok" is the cruelest pettiest individual who has ever been in a supervisor position at this company. she picks on her overnight crew if she does not like them and lies to upper management about their work performance in order to get them fired. she is verbally abusive to everyone and especially picks on a disabled employee named steve kondus. steve kondus suffered a stroke a few years back and works hard to provide for his ederly mother! everyone works hard overnight's with the exception of kim mynok and her assistant mike trata. these two so called supervisor's sit in the back room the entire shift and put 99% of the work load on everybody else!

As I have already mentioned kim mynok is verbally abusive and holds unprofessional grudges against people she does not like. she does everything she can including moving freight in to the wrong bays to make the people she does not like look bad. this has caused people to get into trouble and lose their job!

Mike trata, her assistant does exactly what she say’s including the harassment of employee's she does not like. he does this so that she will give him a good review and a raise, not because its justified!
Let me restate that it has nothing to do with work performance.

All of the night crew associate's work hard with the exception of kim mynok and mike trata.
The most important thing I am trying to get accross is that kim mynok is abusive and unprofessional to her subordinates and deserves to be fired along with mike trata post haste!

Going to upper management does not help because they listen to kim mynok and mike trata not the associate!

It is a deposit that should be refunded or it should be clearly spelled out that it is not refundable. Class action lawsuit anyone?

I totally agree about the lack of customer service! I saw a few girls too busy talking instead of helping me and other customers check out. One was standing in customer service talking and laughing and another one was standing near a door talking and laughing to a guy with a blue thing on. I will never return to this store again!

Yes, agreed that Lowe's Valspar paint does not match their in-store color chart. Its usually two shades lighter which can be very frustrating. Its best to paint it on a same piece of wood in the store and take it home to color match, etc. I too had to go through this painful process.

Probably [censor] store out in the boonies that no one else wants to do either but needs to be covered. Other installers probably agreed reluctantly to take store, now it wouldn't be fair for them to take the [censor] store and you get whatever you want. Double edge sword either way...or maybe the AIM's just a power hungry dick..who knows

So you know everything about everything? The store manager only needs to know how to manage people. Do you know how to hook up a 4 prong dryer cord? without looking at a book. can a range cord be interchanged with a dryer cord? I bet if someone ask you, you would have to ask someone else. Go to home depot or Menards They must have smarter people there.

Incompetence on the store manager! He is a complete idiot! He can not answer a question I had. He had to call another person over to help me with my question. He is not very informed for a store manager. As a store manager you should know every aspest of all your departments. All he knows how to do is talk like a used car saleman. They irritate me to no end! I will spread to word to my friends to never come back !

I work in retail and I'm sooooo sick of people complaining about stuff like this. People are so self-centered they think that they are the only people in the store...very annoyed maybe you should stay out of ALL retail stores.

They are supposed to take out the packaging from the inside? I don't blame him for leaving it in the middle of your floor if you were telling him how to do his job and telling him what he was "supposed to do" Sounds like you were the one with the bad attitude. Lowes does not promise a time on deliveries. Just a day. I bet that you had probably called the store asking about the delivery and complaining before he even got there.

I just quit there last night and felt great, any tips on how they're going to dick me over on my final pay?

Hey Frost, good luck finding better help at Depot. You'll come back to Lowe's because of the products and prices. See you soon!

The Lowes credit service is using deceptive practices! Im contacting the better business bureau regarding the fact that they negate to give you a monthly summery on all your purchases . By doing that it leaves the consumer in the dark about what they purchased and also an account of the dollar amounts . By grouping the non interest account with the regular purchase amounts you cant figure out what your individual balances are. Every other credit card company gives you a monthly purchase account. Your unable to screen if your cards been tampered with if you cant see the activity. They are scamming many elderly people and women. Woman are the largest consumer group using Lowes. They need to be accountable to these practices! Please join to sue the company! nataliakorrr@hotmail.com

I was in this store buying a whole new kitchen. Cabinets, counter tops, sink, and all the things you need for a brand new kitchen. Well some of the cabinets were at the top of the shelves and needed the forklift to get them. The employee in the kitchen dept knew this but just walked away. The forklift was right in the kitchen cabinet dept and let us wait for than 30 minutes while he was putting in light bulbs in the lights in that dept. Finally the employee walked over to us and I asked her what was more important the light bulbs or me the customer buying all new cabinets. Well finally the guy came over there after another 10 minute wait. I can't believe that your employee's are so uncaring to their customers. This store is right around the corner from my home and always want to do business there but it seems the help or non help you get in that store is getting worst. You are looking for something and ask an employee and the only response you get quote" thats not my dept and walks away". Unbelievable the way that store is run.

Then I called the manager this morning to talk to him about this and the girl was very rude and told he he wasn't there and didn't know when he would be there. I asked for his name and that was not given to me without asking over and over. What is wrong with this store. I have just bought all new stove, ref, and dishwasher about 8 months ago plus now a whole new kitchen and get this type of treatment. Not acceptable to me at all. I'm not sure if this email will help but something has to be done in this store. I was told by one of the employee's awhile ago that this manager David is only out for profit not the customer. That was rewarding to hear. So please take this complaint serious because I won't go to Home Depot but they are looking better every time I go into the Mt Dora Lowes.

Thank you.

Lowes Home Improvement 18795 U S Hwy 441, Mt Dora, Florida 32757.

Lowe's Home Improvement has failed me repeatedly—five times to be exact That's how often I sat in my house looking for their delivery truck to unload a refrigerator and a stove so that my contractor could start on my kitchen.

Five times they failed to show—three times I had to take off work.

The problem, in my opinion, is incompetence and an outdated tracking system. When I tried to contact the managers-in-charge (as I was directed to), the kicker is they don't have voice mail, nor do they have direct line.

Lowe's Corporate seems to allow accountability to slip because no one person is effectively able to track an order and no one person is able to be reached easily. My order (after one month of waiting) was passed from person to person.

Never deal with Lowe's. It cost me over $1, 000 in lost times and contractor fees.

Ordered flooring in may 2017 was told would be installed next week just recieved a call wont be till july now, its already paid for so all i can say is i for one will not buy anything else at any lowes in the future.

Try using Absolute Home solutions inc out of silver spring md. They serve ll over from Virginia to Baltimore. I have a couple rental properties and they have replaced roofs on both rentals and a full package roof, window and siding on my home Their work and service is quality and service is outstanding. Very knowledgable and I trust these folks with all of my properties. Maybe not the cheapest, but professional and experienced
Here is one of their numbers if it help. [protected] Www.ahsiroofingandwindows.com

there customer service sucks! my story is too long to tell trust me home depot is alot better altough not by much!

We have spent about 800+ dollars in the last 2 weeks redoing our bathroom. We bought a full tub shower walls unit. Before we even got home we thought it might be too big to get through the doors. So when we got home we measured and waaalaaa it was too big. We took it back right away. Then the guys that were unloading it were rude saying it was cracked on the top... which then we would have had to bring it back anyways... i am going some where else to finish the bathroom and hope i never have to return to that store.

The Lowes credit service is using deceptive practices! Im contacting the better business bureau regarding the fact that they negate to give you a monthly summery on all your purchases . By doing that it leaves the consumer in the dark about what they purchased and also an account of the dollar amounts . By grouping the non interest account with the regular purchase amounts you cant figure out what your individual balances are. Every other credit card company gives you a monthly purchase account. Your unable to screen if your cards been tampered with if you cant see the activity. They are scamming many elderly people and women. Woman are the largest consumer group using Lowes. They need to be accountable to these practices! Please join to sue the company! nataliakorrr@hotmail.com

All promotions offered by any company have a minimum payment required BY LAW. If people would read their statements and the terms of their credit cards they would know this. You are stating that you will not pay because of the way you are being treated? That is illegal. You made a purchase, if you cannot pay for it then you should not have entered into this contract to begin with.
You were offered 6 months Deferred Interest. If you had paid in full within 6 months you would not have been charged any interest. That is what you agreed to. You did not hold up your end of the deal...how is that Lowe's fault?

As far as the original poster goes, there could have been a reason your sale was not placed on deferred interest. In most cases it is because the customer took advantage of an offer of 10% off OR deferred interest for 12 months. They do not go together. You most likely took the discount at the register, which automatically disqualifies that sale from the 12 month promo. This is clearly stated on all signs for promotions.

If you CHOOSE not to pay for what you purchased that is your perrogative, but it is THEFT. You have the appliance or whatever it is in your posession. If you refuse to pay for it just because you don't like how someone talked to you you are a thief.

Lowes credit cards are a joke. I made my payments on time - never late - even paid more then the minimum payment due almost every time.

When I got into a pinch and couldnt pay they offered me this what I thought was an awsome deal. They explained it would lower my payments for six months and I wouldnt be charged any interest for those six months.

After those six months I got a notice saying I would have to pay the interest plus the rest of what the minimum payment would of otherwise been for those six months in one lump sum. When I explained I couldnt and that I was told there would be no interest of penalties they didnt seem to care. So I told them I wouldnt pay if they wanted to treat me like that and I havent.

you are correct they did this to me also.
Bought a new washer and dryer and was told at the check out it would be interest free because it was over 299.oo
Now we get a bill for 142.00
The lowes store in Gainesville, Ga the manager told me there was nothing they could do. SORRY.
Great customer service i would say.
At my company we would have waved this to keep a customer happy.
I see Lowes is a big company that does not care about ther customers.

I am a manager for lowe's... And if you would have brought your statement into the store explaining what had happened they would have called the credit department and fixed it. It only takes about 5-10 mins. Sorry this happened to you.

I bought aTask Force electric lawn more last july at the Olympia, WA Lowes last July and it worked very well. I now need a new blade and went back to the store to purchace a new one but to my surprize they didn't stock them. Their warehouse didn't stock them either. They said they would order one from some other company and took my name and phone # and said they would call me when it came in. After a couple of weeks without a call I went back to check on it. I was told that since I didn't pay for it in advance they wouldn't ship it. Now they are saying they would reoder it if i pay in advance and maybe get the new blade in two weeks or so. This is no way to run a buisiness.

Thank you for having a Veteran's discount. My hubby is a World War 11 Veteran and we do enjoy shopping at Lowes and especially the discount. Lorrie Davis Fernley NV

The below was my complaint sent to Lowe's via their site;

For the second time I purchased badly damaged merchandise. The amount of fuel and valuable time wasted is amazing. The first item I ordered took almost three months. Even after reordering. After I finally picked it up, I received a phone call a week later telling me that my item was in. (really?) This again cost me time and fuel. Your employees are extremely unhelpful due to lack of knowledge. Three employees at the San Bruno store did know what an "appliance cord" was, let alone where I could find one. I have been in the trades for 30 years, and a licensed contractor for almost 18 of those 30 years. I know product quality and have experience in every phase of home repair and construction. Your new San Francisco Store is also a disaster. A knowledgeable staff would greatly increase sales. Helping people find the right product is key along with recommending tools and other parts that pertain to the task. I believe the problem is underpaid employees who know nothing about the products they sell (and throw around). The San Bruno store had 4 broken vanity cabinets in stock. Half probably returned and put right back in to stock. The other half probably dropped and put right in to stock. Why not ? (Five with the one I had to return). The only reason anyone would shop here would be the teaser sales and coupons I imagine. Well, I would also imagine lack of knowledge regarding product quality on the consumer end. On that note, a big problem is the quality of the merchandise. Too many items made in China. The plumbing supply isle is just a hideous mess. The plastic p-traps, supply lines and many other various items are one time, temporary use and absolute garbage, not to mention extremely over priced. I refuse to buy these products under any circumstances. Your stores need re working in so many ares that I do not have the time here to go any further with this as I am certain my time is again being wasted.
I will not shop or send any of my customers to Lowe's

Lowes is SUCH a great store. I frequent the one in Maplewood, MO because the customer service is above and beyond anything I have ever gotten at Home Depot.

Went into lowe's in ann arbor MI us 12, To buy a $300 saw for work went to the only regester open to pay for the saw and told the woman that I wanted my discount for using my Lowe's commercial card.
As she pushed the button to put the sale threw I ask her againg about the discount! She did not give me the discount and had to call someone else to redo the bill.
So we go over to her reguster and get the charge put back on the card with the snippe additude, As I explain to her that I told the other woman before she rang up the other bill about the discount!
SSSSOOOO we call the manager to get his card for the 10% discount that I should have gotten in the first place with out the attude!
Maybe next time I will spend my $300 at another store!

I am looking for the site to enter the survey as you have indicated on your receipts. How can i find this easily. In that other home improvement store, they don't jerk you around as you do and i can right to the survey site. The salespeople I met were helpful, but I would like to tell you about them and have the opportunity enter the survey contest for $2500/

I have shopped at the Sevierville, TN Store for the past 2 years. The associates and the store manager have a lot to be proud of.. I am in this store 2-3 times a week with a list of things to buy that I know little to nothing about. The associates always greet you and are very willing and ready to help. We have been through a long 21/2 years trying to move, build a house and run back and forth to UT Hospital where my husband had a life threating illness. This in itself was just about more than I could handle. However, the people at Lowes helped us just as much as they could and were an emense help to me in trying to keep everthing rolling while my wrote the lists and I was the runner. Congratulations to the store manager (which I understand is a woman!) and the staff for a job well done. My thanks to them. Yes "Lowes Does Know" No complaints here. See ya tomorrow!

I have always liked going to Lowe's. So when we wanted to put in new rug, I went to Lowe's
My rugs had not been in a year when I kept getting runs in them. The rug installer showed
me how to stop this. But it keeps happening over and over. I called the Thomaston Store
in Maine 04861. They told me to bring in a piece of rug. I did so and they sent it away.
They told me it's not the rug companies fault. End of story. My rug keeps running and I didn't
get any where's with them. I will NOT buy again or finish my house with their
rugs or flooring

We shop all the time there, but the biggest problem we have is finding help with different idems. We really like your products, when we have a project. Just have your empoyer around Brenda Harker. this is the store :code: [protected].

MY ID # [protected]

I like your store, but you run out of items alot.