Lowe's
Reviews and Complaints

Purchased an LG Refrigerator at Lowes in Troy, Alabama, hwy 231 south. Put on my Lowes Card, taking advantage of 18 months no interest repayment plan. Item was delivered on Sept 8, 2022. After delivery, I decided to pay cash for item, taking saving by cash pay in lieu of paying time greater than 18 months. Associate gave incorrect information as it relates to getting the 5% saving. Was told to call Lowes Credit, which I did at: [protected], voiced situation in getting 5% saving and was told that should handle at Lowes. Further, Lowes Financial indicated that I call when I arrive at store, put associate on phone. Associate refused to talk with Lowes financial. A coworker told her that she had to talk with Lowes Financial. This young lady was extremely impolite argumentative. I was able to get through a young black lady who knew to process the 5% saving. The previous covered up lack of knowledge with a big attitude. I was in line for pay off my purchased, this young lady was standing behind a coworker talking. I thought she was not on a register. However, when a white customer came in, she immediately went over to help. I informed her I had been in line to 10 minutes waiting, she indicated, "I didn't know you were in line. She needs customer relations training. Don't have her name. She processed my payoff on order number: [protected]. Thank you. Please excuse mistakes.

I ordered a freezer from the Lowes of Saugus ma. Three times I took time off from my job to be home to receive delivery. The item still has not been delivered. When I called the Saugus store no one would answer the phone. I called multiple times. In my opinion this is no way to conduct business. I like Lowes but may think about taking my business to Home Depot in the future. This has been a very dissatisfying experience and hope the issue can be resolved.

On 4/3/2022, I purchased a Whirlpool 2-door refrigerator for $1487.27. On or about 8/20/22, my freezer stopped freezing. Since it was still under warranty I requested service. A repairman came and informed me that the condenser was "dying". He said it needed a condenser replacement which might up to 7 days to acquire. He assured me it would be no longer than 2 weeks. I already thought this was appalling.

I complained at the Loewes store and the customer service mgr. was too busy to talk but his assistant said I would get a call the next day. It is now 2 weeks since that visit and 3 weeks since the repair visit and I have heard from no one.

I have discarded probably $200 or more of food and spent an average of $7 a day on ice.

I did some research on the web and found that this a chronic problem with Loews and this model. I should have been told that at time of purchase and after this long delay, I should be able to replace this Whirlpool with one with a longer life span!

About a week ago I purchased a Maytag refrigerator at lowes and paid a little over $1200 for it. Today I see Best Buy has the same exact refrigerator for $990. Very disappointing since I like to shop at lowes. Can I return my refrigerator and buy one at Best Buy and save $300? What can you do for me to make this right?

Chris Phillips

1012 blue heron point

Birmingham, Alabama 35242

[protected]

terrible service/delivery company. Lowes contracts this company(3rd party) to deliver really expensive appliances. the owner Daniel S. was rude very unprofessional. I did not receive the appliance the day it was to be delivered. was told this is "NOT MY Problem" from Lowe's and Kuztom Expressions".

I would never recommend to buy anything from Lowes again!

Lowe's employees are very rude (Eli) unprofessional and ALL employees need customer service training and sensitivity training.

I shop at Banner Elk NC location yesterday 9/1/2022 I entered store and a very sweet and professional young lady greeted me and helped me locate exactly what I was needing. 5 stars to this young lady named Brandy. Look forward to seeing her in the future. She is a big bonus for Lowes having her helping customers. Thank you Brandy and the team at Banner Elk NC location.

Hello, we have not had a functioning washer since July 3, 2022. Three different repair people were supposed to come out. The third FINALLY showed up. He figured out what the issue was & ordered a part. He scheduled with me to return on FRIDAY, SEPTEMBER 2ND. We verified this several times & I added it to my calendar RIGHT IN FRONT OF HIM. I purposely cleared my schedule to be home today from 8 am to noon. It is 11:30, we haven't heard anything, so we called to verify the appointment & discovered it had been changed AND THEY NEVER CHECKED THIS WITH US! I do not have availability on the day that it was rescheduled for. If they had actually bothered to call me to tell me this, I would have told them this! We have now been without a washer for THREE MONTHS. At this point, we would like a new washer because clearly your technicians cannot show up when they are supposed to. Also, when we called support, the call center representative wanted to argue & refused NINE times to send us to a supervisor. When he finally DID send us to a supervisor, the supervisor was also extremely rude & argumentative. We need this fixed & need this fixed TODAY or we go to the store & swap it out for a functioning washer. This has been an AWFUL experience, & I will tell you right now, that as a realtor, if any of my clients ever ask about appliances, I will be sharing this story for a very, very long time & steering them away from Lowe's based on this awful experience we have had. Going 3 months without a washer is completely RIDICULOUS. Had we known this is how this company treats their customers, we would have purchased all of our appliances elsewhere & will do so moving forward. The customer service we have been given so far is subpar, at best. Please reach out ASAP with a resolution.

After just reading the number of unresolved complaints, I can see this is hopeless.

Scratched my new floor.

Damaged corners of drywall.

I just repainted.

Didn't level the fridge.

Didn't hookup ice maker.

Didn't take off plastic film.

Tried to file a claim no record of my information.

Tried calling store customer service agent just transferred me to a parking lot.

Tried calling 88877lowes they hung up on me. I've just about lost my patience.

To be put on hold for 10 minutes at a time and nothing ti show for it.ill never buy anything from lowes appliance.

I have been a loyal customer for many years. I am 76 years old and spend thousands of dollars a week (especially since I moved to my new home a few years ago) I purchased all new appliances. I am an avid gardener and needed to buy all my plants and flowers and veggie plants. I buy tons of soil for my raised beds since I am on clay. In fact, I have 8 shrubs waiting to be planted now (I may just bring them back)

I was notified by my credit card company informing me today that you lowered my credit limit from 5 0r 6 thousand down to $1500.

What is the problem? I don't charge enough? I am old school and prefer cash. If you don't want me to spend my cash in your store there is always Home Depot. Very convenient for me since I go past them at least once a week in Jackson.

I have been building my credit score and it is now up to 829, I am hoping to get to 830: That will not happen now since you lowered my limit. You are ruining my credit score. Is this the way you thank a good customer? You destroy my credit? Just because I don't use my credit card in your store?

Trust me, if my credit goes down for this I will 1) stop buying from you.. 2) I will file a complaint to any and all who will listen. The ftc, bbb... etc.

I entered an order and used the rest of my gift card yall gave from my last order disaster. When selecting my items, i took the offer to spend more than 50 to get free delivery. Upon checking out, i seen a charge for delivery. Called in a spoke to the most miserable and condescending rep i have ever spoken with. who inability to correct the order, was causing me to LOSE my gift card amount I had used. Then, i requested escalated assistance and had the continued misfortune to meet yet another uninterested in helping YOUR customers, Ops Mgr (Karen) who equally was not interested in resolving the issue. The order has since been cancelled and I am paying off my Lowes card today. After which I will make sure it will never be used again. You got really out of control with your customer service during covid, that is changing now as building supplies demand drops-might want to retrain some of your over-entitled service reps! Please feel free to call if you want more detail

I ordered doors last year for a project that I was not able to start until recently. When I took the doors out I seen they were the wrong thickness. I ordered 1 1/4’’thick and got 2’’thick doors. When I tried to return them they said it was my fault because I didn’t try to install them in time. The doors were ordered wrong. I don’t see how this can be my fault. Please help me I am stuck with these doors and have no way of using them. I was planning on asking for store credit so I could order the correct doors but I was told by ht we manager there was nothing he could do to help and again stated it was my fault the doors were ordered wrong. Please help!

We had our fence done too and it has been a complete nightmare and they’ve been absolutely no help. These people are crooks, they do not care but the people they hire out to do work for them is horrible. We’ve had wood sitting in our driveway from summer going into winter by the time they did the first repair from when they screwed up our initial installation. Now it’s supposed to be a second repair because the first repair they did they used that wood that sat there literally for months and months in rain and cold and is now so bad and now they’re refusing to fix it. Not to mention their delivery drivers busted all our slabs on 1/2 of the driveway where they kept dropping all the wood because they couldn’t even get that right and it sat there for so long. I have attached several photos of some of the four by fours and larger as well as a few driveway photos. I have several more if needed. I’d like to make a note that rep from support stated that the installers pictures that he took last week don’t match up to the pictures that I had taken, of course they’re not going to match up because we are two different people, I took pictures closer up of all four by fours and bigger that were damaged he only took a few pictures of a few four by fours and obviously from different angles than what I had. Lowes has refused to send anyone out to visually see damage.

Lowes in Cordova TN.

Hello all, sometimes we all need to buy something from the company, then we pay the bill. But how good is the company to refund our money? This one is the WORST.

I overpaid my bill for $251 in March. I called 5 times already asking for my refund check.

1st call- they told me the check was sent and I need to wait. It's funny, because LOWE's credit company wants us, customers, to pay the bill on time. But when they need to pay us back, we need to WAIT.

2nd call - called to tell me that I never received the check. The representative "canceled the LOST check", and I'll receive another one.

3rd call - May 25th, my check was CASHED? I never saw a check. I requested that you send me the copy of the CASHED check with my signature on it. Under investigation.

4th call - June 10th, reported that I never received a copy of CASHED check with my signature on. They promised to send me the copy again.

5th call - July 21st, reported that I NEVER received a copy of CASHED check with my signature on. The representative promised me that I will receive my copy no later than August 4th.

Today is August 31st, I NEVER received my refund or copy of the CASHED check.

SHAME on you.

I can be reached at [protected]. Olga G

Ordered and LG gas dryer to replace the 15 year old LG gas dryer Lowe's previously installed. Delivered on Friday, "installers" could not get the gas hose off. Told me to call an 855# and schedule a "technician" to come out to finish the job. Sunday 2 "technicians" took one look and said the "universal" hose installation kit did not fit the LG dryer. Went to store. They provided the adapter. Called back to 855 #, rescheduled a "technician" for Tuesday. Told the store they need 2 individuals with large pipe wrenches for the job. 1 individual with a small channel lock and small pipe wrench shows up, can't get the hose off and WHILE I AM ON THE PHONE WITH THE STORE SNEAKS BEHIND ME AND LEAVES. The store manager calls me on Wednesday, refuses to acknowledge any issue that Lowe's is willing to assist with, won't offer customer satisfaction dollars so I can hire a professional (not the delivery drivers masquerading as "technicians) and refuses to provide me with the district managers name to excalte the issue. Told me to call the 888 line instead and was very rude and dismissive and unapologetic. Lowe's obviously does not care about customer satisfaction.

I have not had a dryer since June 28, 2022. I called for service at the end of June 2022. The service people showed up on July 5, 2022. He said he would order the parts. He said he checked and supposedly the parts were in warehouse. He said he would be back in 7 to 10 days. I have called Lowes Service several times to report me not having service on my dryer. I think it is utterly ridiculous for a service dept, not to have the parts needed to service the items they sell. The last call I put in to Lowes Service was Friday, August 26, 2022, all I keep getting is they will expidite the matter. I just want my dryer fixed.

I texted the service provider on Monday, August 29, 2022 and he told me the parts should be in by 10:00am that day. I texted him that afternoon He said they were in. Supposdely he was coming today after 1-3 pm is what he had in his text. I received a message from him saying sorry, not coming. I need some answers. I will not recommend Lowes to any of my family members. It cost to dry clothes. Will Lowes reimburse me for drying clothes for 2 monthsl.

Purchase flooring from Store #1681 in Pembroke Pines, Florida in May. Demetrice the flooring associate, went over and beyond to make the flooring sale. Prior to the purchase Demetrice knew about my floor's unevenness because Oscar included the information in the flooring notes and measurements, that my floors were "Out of Scope" prior to my purchase. The day of my flooring and instillation purchase, I mentioned to Demetrice will there be a problem with the instillation, and Demetrice assured me that the installers would take care of any problems.

June 10th flooring materials was dropped in my driveway. I had to contact store #1681 to have delivery people return to place flooring in my home. I was told it was front door drop-off. I wanted to know who would be bringing the floor materials into my home. I had to contacted Store #1681, the delivers returned, and flooring material was placed in my home. Flooring materials was in my home for 56 days before instillation date was scheduled. When the instillation date was finally scheduled for August 1st, I was told by Keller Interiors a supervisor would be there during the instillation because of the uneven floor areas. That did not happen.

During the 4 days of instillation, the installers realized that 26 boxes of flooring had to be returned because all the flooring was not the same, there was not enough floorboards to finish the family room, the installers did not know how to finish the stairs, my floors were leveled, releveled, sanded, and I feel the sinks, dips, lumps, and in certain areas of the floor it squeaks when you walk across the flooring.

I have finally realized what “Out of Scope” means……. that the sales associate from Lowes Store #1681 Demetrice should have just sold the flooring materials and not the instillation. During instillation Keller Interiors mentions the job was “Out of Scope.” Keller Interiors should have said “No to the job and not hired Montana Flooring to do my instillation.

It is August 30, 2022, my instillation job was closed out several weeks ago, my floors are like walking on a kiddy roller coaster, my stairs are incomplete, my family room does not have floorboards, the job was rescheduled to be finished on August 25th, received a text stating that the materials to complete the stairs were not ready. I have emailed, sent pictures, called, complained, and even visited the Store #1681 with my frustration, and nothing is being done.

I am FRUSTRATED and DISGUSTED. The same over the top customer service I received the day on my $18,437.00 purchase, should be the same customer service I receive during my instillation.

I filed a claim on July 8, 2022 for my microwave. It was not working. After 10-12 phone calls, multiple claim numbers; the end result is that I am being given a gift card for a little over half of the cost of the new microwave. I have been hung up on and been spoken to very rudely throughout this whole process. I will never purchase from Lowes again.

My claim number is 4A2205M6FDZ0001. a LARGE DISPLAY STAND HIT THE SIDE OF MY CAR. I have written 2 letters, two e-mails, called10 times and left messages, one registered letter. I called again today. I was talking to Mr. Shawn Burroughs but he is no longer employed by your company. I spoke to my attorney and she requested the number of your legal department but no one seems to know how to contact them. I cannot believe that a company like Lowes would treat a customer like this. Please call me at [protected] or contact me by e-mail at: [protected]@comcast.net.