Lowe's
Reviews and Complaints

We have purchased a dish washer 3 weeks back from Lowe's, Wauwatosa. It came with the free installation offer but no one came till now to install it. Since then we are calling and calling Lowes and no one is giving us the exact reason of the delay. We even went to the store to talk but there is no one who can answer and tell us when exactly it will be done.

We do not understand that these offers are just to sell and after that no one cares. We could have got someone else to get it done by now. This is how you cheat customers . We even deposited hauling fees to take away the old machine. The way staff are talking in store when we call is ridiculous, they are snapping and fighting back. So the whole thing is we have paid and tricked and getting snapped. Hope there will be someone who can respond responsibly.

9/17/2022 GLORIA DAVIS OFR # [protected]

Brought back to store to either replace or to receive a credit.

I bought an extended warranty because the salesperson said I could return it to the store and get it replaced immediately instead of contacting Bolens Company.

The Manager said it was still under warranty, so the extended warranty does not apply and that I had to contact the Bolens Company about my problem.

I left the store and called Lowes and was told to bring it to the nearest Lowes store and that they would send it to be repaired. I went back to Lowes and spoke with the manager, and he said they would do that but that I had not asked for that service. I don't understand why he did not offer me that service and why I had to ask for it.

Two problems: 1st I was sold the extended warranty so that I did not have to wait for the trimmer to be fixed. 2nd I have no idea how long it will take.

I placed an online order for various items, one of which was a two-sink bathroom vanity. The issue came when the shipping company left the almost 300lb vanity on the sidewalk in front of my apartment building. I can't imagine on what planet it makes sense to leave a heavy vanity on the sidewalk. I called for help to you and the shipping company to no avail. I have a specific complaint about the so-called customer service manager who proceeded to lecture me about policy and treat me as if I was some kind of nuisance. Rob employee id #2500484 could use a little brush up on the basics of customer service like empathizing with the customer and apologizing for the inconvenience. Then, to add insult to injury, maybe because I had the audacity to complain about this issue, the shipping company "Estes" proceeded to send another truck out to pick up the vanity and take it back to their warehouse. Seriously, if they can go to all the trouble of remove the vanity from the truck, leaving it on the sidewalk and them coming back to put it back on the truck, why couldn't they deliver to my apartment? How does it make any sense that you have a policy to drop a 300lb vanity on the sidewalk in front of an apartment building?

All this left me with a terrible opinion of your company. The truth is, I like to support Lowe's because they clearly care about diversity as witness by their leadership team. But this "policy" you have makes no sense and caused me great inconvenience and stress. I will indeed hesitate to do business with you in the future as a result.

I bought 3 doors on July 30, 2022 after having in home sale come and measure the week before. I was told I had to buy sold custom made doors because of the size. I didn’t know any better so I did so. Later I measured and had an independent contractor measure and was told I had standard 36x81 inch door and two 32x81 inch doors and could buy something in the store. They also sold the doors with or with the door knobs/locks but the sales person had me buy separately. I was promised that all 3 doors would have the same key but when installation finally came on [protected] they left 3 different keys and told me I have to call a locksmith. Guy installing damaged the molding of two doors and didn’t install the screw cover ups. He also left damaged door jam and the front storm door is hanging a bit and not fully intact. He left a gap between the vinyl and the storm door. The wood jam is damaged. The calk used was not weatherproof and there are a few more things wrong with the installation. He also left trash everywhere and just took off after the installation without letting us know he was done. I called the number for installation several times. I explained and was given an email to send pictures I took but the email didn’t work. They said someone would call to resolve but no one has called me. I am upset and not happy plus I am still making payments on the doors and installation. When I called in I was told the doors came with the knobs/locks. I was charged separately and the knob is not level on the side entry door. Also the Price on the website is different than what I was charged it’s much less. Also I was charged 225 for each storm door but then I was charged 1300 for the entry door. I don’t think the charges are correct the person that helped me was not from that department they were from flooring.

Good afternoon, I have been trying to obtain an installation refund for over a month. I have called the actual store, customer service installation and continue in a circle to no avail. I continue to try and resolve this on my own and spent numerous hours working on the issue. When I unfortunately had to cancel the install, I contacted the install company, and was told store nor I would be charged. My order was almost 10,000 dollars. approx 3900 .00 of this install. Lowes is not incurring any expenses. My money needs to be refunded. Please help!

I bought a beautiful ceiling fan from Lowe's online that I felt would look beautiful in the ceiling of our master bedroom. There was no previously installed fixtures in the ceiling so this project required gang box, wiring, wall switch and I figured Lowe's could do all this as I've previously had a ceiling fan installed in my dining room but not to this scope of job. So I bought the Beautiful ceiling fan online, scheduled the install and gave details to the installers at Handy Technologies, representative named Enrique with "EC Installers." His installers came out as scheduled on Wednesday morning at 9am on 9/14/22. on time. I was very pleased with their promptness. The two installers, young guys looked up at the ceiling, told me it was beyond their scope, packed up their tools and left without any feedback to me to reschedule or anything. I was livid!

I had never felt so disappointed in recent times. Then the "phone tag" and "email tag" started. Between myself Lowe's Installation Support Coordinators Team and Handy Technologies. It took me 3 days of phone calls and emails to both Lowe's Team and Handy Tech

Team only to find out just this morning that Lowe's does not do full installations that require an electrician, and parts such as gang box and wiring, and that I was basically on my own to sort things out with "Handy Tech.". I was completely floored! This National Company that I have so trusted for many years for both home projects and Kobalt Tools, and I have a lot, has basically told me I'm on my own?! I paid for installation when I initially purchased the ceiling fan and there was no mention of scope of job or that Lowe's cannot complete the installation. None! This is both surprising and very upsetting. Unfortunately this has caused me a lot of undue stress, as I am a US Navy Retired Veteran with disabilities and I've basically been told that my simple ceiling fan install, that would greatly improve my quality of life, would NOT be installed and that I'm on my own. I do appreciate Lowe's military discount program but if this is what I can expect for future projects then it's not worth the stress.

Customer Service is a very valuable aspect of business. It affects the bottom line. And when customers are treated the way that I've been treated and run around this past week then you must look inward and retrain your associates in this area.

I still have yet I to have my ceiling fan installed and it's been two weeks since I purchased the fan.

We are redoing our entire Kitchen. We purchase a new range, fridge, dishwasher, and we wanted a specific over the range microwave. We shopped during the Labor Day sale which offered "free" installation. After visiting (2) different stores with employee's telling us they could not get us the microwave that LG sells, I contacted LG, getting the model # etc. Well the sale ended, and at the blessing of a sales man in Lewisville Texas, he took the time, and professionalism to contact the distribution wharehouse and we are set, HOWEVER. due to the poor customer service at the other stores we lost the rebate. Sad, and very unhappy!

I recvd a solicitation to apply for a Lowes CC and receive a 20 % discount on my purchase - a nice young lady walked and helped me find the things that I needed - air compressor, paint, caulk, spray foam, 3 cases of water and etc. Approx 196.? When I checked out and utilized the NEW LOWES CC with a 20K credit limit I advised that I would IMMEDIATELY be paying the total off while still in store. I explained that with a FICO score of 830 I do not have credit card bills - she actually said "no problem and that she would direct me to CS desk to pay once she rung me up" - we did just that. Assoc at CS desk was unable to assist so she called her manager - the Hispanic man manager comes up and no name tag, wont give her name and tells me that there is nothing that she could do to help me and turned around and walked off. Another assistant store manager walked up - no explanation - no name tag, wont give me her name either...tells me straight up that I am [censored] out of luck. I requested to return the items and cancel the credit card because if I get this kind of service when I haven't received the card i cannot imagine the kind of service I will get if I continue to shop here. She REFUSED to take the items back - I offered to put them back on the shelf - I asked ok I am not taking possession of the items and can I just take a picture to prove that I did not leave the store with the items - this assistant manage proceeds to SCREAM at me that its illegal for me to take her picture - yelling for help, threatened to call law enforcement on me. I panic and walk away - purchase the paint that my wife needed and left ALL the items at the CS Desk. I was cursed at, threatened, and harrassed. I feel I was completely discreminated against in this store that I have done business with for SEVERAL years. I research for the store number once I return to home, having a panic attack which has threatened my health. I call the store directly and it literally rang 112 times before the phone went dead. I called the corporate number at [protected] and requested a call back thru the options - 2:37 PM still no call back when the it stated it would take place. Called [protected] (other complaint number provided on website) Finally got to talk to Shelby on a requested call back at 2:42 PM Provided her with my wife info since I am leaving offshore. want a call back from CEO - upper management - and an apology from these employees - I want my items that I purchased with a 20 % discount that was promised - and the items that I left in the store to not reflect on my new credit card billing.

My GE CAFE refrigerator which is covered under a Lowes extended warranty, went out on Aug 6th. I notified Lowes through the normal channels. I have had work done in the past with no issues. When I called I was transferred to someone with Assurant... sounded like someone in Asia or India. They could not process my claim because they could not locate my "certificate". Was never asked about one in the past. I was told they would have to check on it and get back with me even though I gave them all the information from my receipts.. EPP #, Model # and Serial #. After numerous phone calls and emails... which took about 2 weeks... we finally got notified that an appointment was set for repair. When I called the company to make the repairs, they told me they did not do work for Lowes anymore and there was no appointment on their books. Then I had to go back through the process again. I had two more appointments made by Assurant that were both wrong! I have been going back and forth with Assurant long enough. Those people are inept! Because of Assurant's inability to handle simple paperwork, my wife and I have lost all of the food that was in our fridge and we have been forced to eat out. As of today 9/15/22 we are waiting on parts that I could have purchased at a local parts store but could not due to the way your repairs are warrantied. If you like to review all of the emals that have transpired, I am sure you look up my EMS number: [protected].

I don't have time to regurgitate all of the correspondence. I would strongly recommend Lowes take a close look at the service you are getting from Assurant. Because of this horrible experience, I will never buy another appliance from Lowes where I need an extended warranty. If you would like more details, and copies of all the emails, please let know. Every email you send to Assurant comes ack with a canned response that someone will get back with you in 2 days... unacceptable.

Ordered a door 6 months ago. Got a call saying it was in and installation crew would call. NO CALL

Called several times over four weeks, could not get anyone who knew anything. Finally got transferred to a lady who said my door was in but they were missing the sliding screen. I told her to get the door scheduled.. Said the installer would call back in two days! THAT WAS TWO WEEKS AGO!

I have called the main number to the store and it disconnects immediately. So I tried the "PRO DESK" I Have tried numerous times and get put on hold only to have the call disconnect. Seriously?! It should NOT be this hard to get a 6;' sliding door installed!

Home Depot is just as close as you are!

PLEASE GET MY DOOR INSTALLED!

Chantilly VA store#1538

[protected] The one that disconnects

Pro Desk:

[protected]

I purchased LPP for my Bosch Dishwasher. Contacting LPP service to try and get the dishwasher serviced when it broken down took (literally) days. Call the diesgnated LPP number, then spent hours on hold (over the course of 6 different calling attempts), then was bounced around to different departments because the number you advertise isn't LPP service.

Finally got in touch with the right representative, and she demanded proof that I had not abused the dishwasher, or used it incorrectly, or had in fact cleaned the filter every month. She steadfastly refused to file my service request, and instead spent over 45 minutes arguing with me about why my broken dishwasher wasn't really their problem.

Eventually, I gave up and called an independent repairman.

Then a couple of weeks ago, you guys had the temerity to send me a marketing email telling me to RENEW your worthless Protection Plan. Unbelievable. You guys should be ashamed of yourselves.

I CHALLENGE YOU to secret-shopper call your own Lowes Protection Plan service line, and attempt to get service for a dishwasher. Have fun.

2/19/2019 purchased Kitchen Aide dishwasher w/5-year extended warranty policy. Dishwasher quit 9/09/2022. Called # given for service/repair [protected]) and established Claim #[protected]; was informed would hear from them within 2 days. Did not. Called # today and was told we had to find our own service/repair person as they could not find anyone nor get a phone answered. We asked for a supervisor and were hung up on twice. These 4 calls went to the Philippines (confirmed) and were difficult to understand. Was very obvious the contact person was reading from a script. In turn, we called Lowe's corporate in Mooresville, NC twice about this, asked to not be returned to the Philippines, and both times we were sent back to the Philippines! We are extremely frustrated over this lack of concern for the extended warranty policy we purchased with this appliance.

Firstly thank you for my Senior discount card.

On Saturday I visited your Harbour Bay Store to purchase two items copy of receipt is attached and paid cash. I stopped at the food store after leaving the store and looked in my bag and did not see the two items. As I was not feeling well, I telephoned the store to Sunday and spoke to someone regarding the two items that I may have left on the counter, I described the young man who cashed up my items and was told that he was off.

I was very upset because I could have left them on the counter mistakenly.

I ask that you kindly investigate whether the items were left on the counter or not so that I can set my mind at ease and don't think I'm having Alzheimer's disease.

My telephone number is 544 2953,

I am trying to attach my receipt but unable to attach same receiving a message error.

The Items were - Opal Prec Lip LIner - $5.35 and KT Tape $15.09

The amount may be small but I need all the money I can get as I am a senior citizen,

Thanking you in advance for your kind assitance.

Gertie O'Brien

Sept 2021 Purchased 9 windows and 1 door from Lowes $6375.00

Jan 2022 Windows installed. All windows were defective with sashes all bent windows want seal or close properly.

I have notified Lowes mgmt locally, Lowes install Nationally and the Mfg of windows Atrium.

I have documented over 70 phone call. Emails to and from Lowes.

3 Contractors have been to my home to take photos to verify defects.

The Mfg then has sent out new windows 2 times and they were defective and the install technician confirmed.

What more does one have to do to get satisfaction from these companies.

Someone please help me.

William Ousley

[protected]

This started in June at the Russellville. We ordered a hold walking shower parts. They said the product would be in on the 5th of July. Called and said order was in. I called the Contactor. they went to pick it up, but only part of it was there. Then said it would be the 11th, they called and said it was in. Contactor even called. Got there to pick up ... not there, I went to the Manager, he told me that it would in on the 18, then 19th. He would give $300 off for the inconvenience after the first to time. Then when I ask for the $300, they said no because I did not wait for the product. When all this was going on we had one of your installers to measure and install blinds for a large window that had to be special ordered. It was ordered wrong by your store. I would go on but I am only allowed 240 words

I bought a gas dryer on 9/7, the lady told me they would contact me in a couple of days. Today is the 12th, I finally called customer service, they now tell me it’s not coming til the 17th?! This is unacceptable! Why not substitute another one?!?! I never had a problem with Home Depot! This is ridiculous! Or take money off this?! Sharon Baun [protected]

On May 28, 2022 I purchased a gallon of the Cabot Deck Correct paint from the local Lowe's store. I was told to go online and submit for the $40 rebate. I submitted all the information electronically to the Lowe's Rebate Center on 05/29/22. I received an approval on 05/31/22. I waited the 8 weeks then called the number given. It was obvious that this was outsourced and they were reading from a script. They weren't very helpful and kept telling me that the rebate was sent via an email, which I never received. On August 10 I spoke with someone who said that my information would be given to the Lowe's Rebate Tier II Dept. So I waited another 2 weeks and finally received an email, after I resubmitted all my information AGAIN, stating that the rebate email would be resent and I should look for it between 1 to 2 weeks in my email. It is now 09/11/22 and I still haven't received the rebate "email". Every time I call it is the "run-around game". I am going to start reaching out to the Lowe's Corp and determine if they know the issues. I have previously received a rebate in the form of a VISA card a few years ago.

I purchased a 4 year Extended Warranty Plan form Lowes for a Craftsman Riding Lawnmower on June 27th, 2020. I began having serious problems with my lawnmowever in April/May 2022. I initiated contqacts with Lowes to get the lawnmower serviced, On several occasions I was promised service at my home and all attempts to have a service perrson come to my house failed. I was told we can't get anyone to come fix it. I became frustrated that I could not get warranty service so I fized it myself and now I wanted to get my Extended Warranty refunded to me becasse there was no way for me to use it.

I first contacted Lowes Assurant Division in early May explaining my siuation. They said they would get my refund started. On July 5th, I received an e-mail that said "Great news" you'll get your refund in 30 days. ASfter 30 days and no check, I ask again where is my refund. Delay after delay. On Sept 4th I was told I'd have my check in 3-5 days. Check didn't come. Told by Assurant today to give us another 2 to 3 days. I have all e-mails and I am being repeatedly told it's coming...

I have lost all patience with Lowes.

I have all the e-mails but there is no way that I can see of uploading them. Can someone help me?

RE: Lowes (Viewmont) Store #2370

Made major appliance purchase 9/7/22 and completed through Dez, manager at Pro desk whom we deal with regularly. It was a Samsung refrigerator unit Order #[protected]. We were promised a Friday delivery (9/9/22) and also I received voicemail early on Friday the delivery window was to be between 12:00noon and 4:00pm.

I had taken time from my business to build a ramp into the kitchen door to easily move new refrigerator in and old one out. By 5:00pm and no delivery arriving as promised, my wife (my Office Manager) called Lowes and talked to Travis, appliance area manager. He seemed lost and then blamed Dez who rang our purchase up 2 days’ prior, saying she did something wrong and now delivery date was changed without notice given to us.

So around 6:00pm Friday, after being tired working all day, and being on heart medicine after having heart attack last month, I go into Lowes with that receipt and talk to Travis, who all of a sudden, said he had to clear that entire transaction out because Dez used an outdated computer system? Then he said he had to re-do the entire transaction on a Genesis system? And after over an hours’ time of mine waiting, his repeated going back and forth on one computer seemingly in DOS, then another next to that on Genesis, and running my Lowes credit card over, finally he got a final printout that was what Dez’s original receipt was for us back on 9/7/22; but this was generated from their Genesis system?

Now doing all that, it screwed up my Lowes credit card balance and limit amount and now we cannot pay to redo this because of something Synchrony Bank said Travis did wrong re-crediting original payment onto my credit card, and now we are stuck with no refrigerator promised last night that was to be delivered between 8:00am and noon tomorrow 9/11/22…

What is wrong with Lowes wasting peoples’ time like this and inefficiencies?

I CANNOT run my own small business in this manner. People expect answers and results on us daily here! This has cost us so much lost in time, affected credit card/banking problems now with Synchrony Bank, and delays and NO refrigerator…. I EXPECT recourse and satisfaction ASAP as this will go to your President and Board as well.

We spend a lot of MONEY at this particular store annually due to its location to our office, but will now start going to Other outlets for supplies and customer needs after this fiasco!

Purchased large amount of paint on May 29th 2022 at the Lowe's Home center #1016 (invoice # 04492). Applied for rebates (Offer # 17637, transaction # [protected], total rebates $150 ) online the next day. Rebates were approved but I've never received anything. According to customer service it was emailed to me on 07/13/2022. Nothing in my inbox or spam folder.

Talked to rebate center numerous times and was told 3 times that case was expedited to Tier II Rebate support team. Received several emails letting me know that rebates were approved and even time frames for the gift card arrival by email ( ...within next few hours...on 08/18/2022 at 3:46pm, in next one or two weeks...on 08/29/2022 at 12:02pm.).

Today is September 9th and I still have not received anything and can't get any assistance from Lowe's rebate center associates).