Lowe's
Reviews and Complaints

Lowes has terrible customer service!

Was neve told when purchasing a

washer and dryer that they had only

48 hr return policy.

Went to buy an LG OR SAMSUNG

and employee talked me out of those.

told me they didn't have anyone up my

way that could service them.

Ended up with a CRAPPY GE

dryer take almost 3 hrs to dry a load,

washer sound like a jet engine and

clothes come out totally twisted up in a

wad.

Called to return have only had it 2

weeks and used just a few times and

they would not let us return

Them .VERY Disappointed WITH THIER

POLICY.

Called for warranty service the last week of August. Three weeks later a

A&E tech came and diagnosed the problem. I had to wait for parts and make another appointment for two weeks later. It is now October and they cancelled

may appointment. The warranty states they have only a certain amount of time to fix my appliance and this has not been done. This is totally unacceptable.

I purchased a Samsung refrigerator from Lowe’s and received delivery on 4/25/22. It was delivered broken; i.e. missing 2 parts; water valve and heater. This was discovered a week later when I had someone try to install the optional ice maker I purchased with it. The freezer malfunctions as a result of the missing parts and the ice maker could not be installed. After numerous calls, problem solving and appointments, Lowe’s would not fix it, neither would Samsung. Lowe’s said it was beyond the 48 hr return window. I complained to my credit card company (Capital One) and then was connected to John Saunders, Delivery Dept., Woburn Ma Lowe’s. He stated he would replace the defective fridge. I could buy a new one from Lowe’s, they would haul away defective one and he would follow it through and give me the credit. I followed his guidance. Received the new one on Sept. 8 2022. I never received the credit. I called John several times. He stated the defective fridge went to the wrong location, even though all the documentation was clear, and was disposed of in error. He could not longer give me the credit for he did not have the product.

This is regarding service Plan# 0090700215986339564517. beginning late June 2022, I made several service requests to repair my washer and to date it is still not fixed because I refused to pay additional money to have it fixed. Lowes Myclaims informed me that service provider advised them that I cancelled my last service request on September 19, 2022.

I bought all new appliances for my house and my rental in August of 2019. I also purchased the three-year warranty. The Samsung dishwasher needed to be repaired twice during the warranty period. Both times it two trips and I was without a dishwasher for over a week. Both times it was because the pump was leaking, and the washer would not stop cycling. The last time it stopped working and was "repaired" was in March of 2022. Six months before the warranty. Well, it went down again, 32 days after the warranty ended, for the exact same reason. I called the warranty department and was told that it would not be covered because the warranty had ended. I argued the fact that it was #1 reoccurring. #2 Should be covered under parts and service because it was the same parts replaced 6 months before. The person on the phone said that they would look into it, but could not find me, my warranty or any prior repairs in the system. I have all of my receipts and emailed them in. I was then told that the warranty number on the receipt didn't cover my dishwasher. I then sent in all of the emails from the previous repairs with the same warranty number. Then I was told that it was just not going to be covered, but I could pay for the repair and file a claim after, but no guarantee.

I called the store where it was purchased and talked to a manager named Jeromy Hutchings. He said that I would need to send an email to both him and James Downey. He agreed that it wasn't right and would look into it and let me know what they could do. I have never received a response. I have called multiple time and have never received a call back.

I have been shopping at that store very regularly for the past 18 years. I have a military account, so it's easy to look up how often and how much I spend each year. I think it's disgusting how you are all about helping a customer, but as soon as you get the money, you turn your back.

No return phone call? Maybe respond to an email? That is a spineless shameful disrespectful way of doing business. All of the years and all of the money, and you are willing to let me go somewhere else over a $500 dishwasher?

It's obvious that this washer was defective from the day it was purchased. The parts that were used in the repair were either defective or the repair was incorrectly done. I own a business, and if i treated my customers like this, I'd go broke.

order # [protected], want my money back and customer service said I cant have it back until it comes in the store but it been on order since aug 18, Amazon took 3 days

Washer quit after owning 18 days. We went to the store and were told to call warehouse. Customer service and manager could have cared less about the issue. Also called Lowe's corporate office their attitude was worse than the store employee's. After you purchase a machine from Lowe's they are finish and have nothing to do with your problems. We did get a service technician with no help from Lowe's. He was very professional and resolved the issue.

Point is Lowe's just want to sell and have no reasonability after the sell.

HORROR

Would Not Recommend

purchase approx 2 yrs ago, with a Lowes warranty 1st week 1. Mullion board was misaligned ( whirlpool fixed woo hoo) 1 Year later 2 Icemaker quit, replaced fan (common problem) $178.00 no good 3. replace UI board (recommended by Whirlpool $319.00 still no Ice 4. Replace MAIN control board $525.00 Found someone was in there before as the seal was cut! Was this a return, floor model, warranty return? 5. Replaced ALL 3 water valves as they tested bad. still no ice! Traced all the water lines to their respective terminus all good, but STOPS at the icemaker, assuming a bad microswitch. So just ordered that. $119.00. Meanwhile all this time the fridge "thinks" the doors are open on occasion. That means no ice is produced while door is "open". Test ALL light switches and test good! The "help" from Whirlpool was a $50.00 gift certificate! its a $3600.00 machine! customer "service"? LOWES "warranty? They cannot find us. Had to go back to LOWES and 2 hrs later they "found" our account! They have paid nothing nothing yet. got a pic of seal cant upload. No help anywhere. whirlpool wont talk to you if you are not a certified Whirlpool tech, insane, as the certified techs cant figure this out. THERE SHOULD BE AN APPLIANCE "LEMON LAW"! shameful

UPDATE: Lowes "Warranty" will not pay for repairs! It seems There are NO "Authorized" service Techs in my area! Everytime the local Authorized Whirlpool tech (though NOT authorized by Lowes) walked in it was a minimum of $100.00. The Tech eventually

threw up his hands because Whirlpool couldn't figure it out. What to do?

As stated earlier I am a retired Engineer and went to work. Finally got this machine to some sort of working like it should. Though the Ice maker is still NG! (Waiting on a part). $1500.00 so far. I jumped through all the hoops the

Lowes folks wanted. In the end...its just tough excrement!

Now, Whirlpool asked to contact them through "Twitter"...I Did...NOTHING!

As stated earlier this machine I believe was not new! Tried to add this to my review as an update...Not allowed?

another scam! no help there PS I have pics of the busted seal

Ordered whirlpool range and microwave. Received magtag. When installed attempted to bake , kitchen got so hot i turned oven off . Tried to talk to "Waynie" today at Lowes in Monroe Louisiana. Was treated very unprofessional. Long story short they are picking my range up on Monday and Lowes lost $899 sale but also customer. She needs training on in how to talk and treat customers.

I went to my local store (Marianna,FL) to pick up 2 white shelf boards (97 in L x11.25 in W) that were/are listed for $9.98 on several different pages on their website (clicked on available @ local Marianna store). The website said/says they have 33 available. However when I got to the store and tried to get them all they had for the $9.98 was composite board, and only 3 or 4 of them. Said they were sorry but couldn't/wouldn't sell me the same size white board they had in stock (priced at 23.98) for the $9.98. The board could not be delivered, had to be picked up. Tried speaking to the manager and showed him the listing on the website. He said sorry, can't honor that price for the white boards (which they had at least the 33 in stock that was listed on the website for the 9.98). I then called their customer service dept this morning (was closed when I got home) and was told that there was nothing they could do about it because the picture (on one of the multiple listings) showed a brown board. Needless to say, I am not a happy camper seeing as how I have spent about 3k in the last 6 weeks there and still have to get about 15k worth of product in the near future and Lowe's is the only home improvement store in the area.

Purchase refrigerator on 11/10/2021.

TRANS#: [protected] Order # [protected]

I called Lowes regarding an issue I have with the LG Refrigerator I purchased from Lowes. The referred me to LG. LG referred me back to Lowes since they say the issue I have with the refrigerator is not a manufacture's defect. There is an issue with the door closure. Gnats get inside the refrigerator. There are several dead gnats at the bottom of the refrigerator. I called Lowes back and was told the Lowes Protective Plus/Plan does not go into effect until November 2022. Between LG and Lowes, I need this refrigerator fix so that gnats cannot get into the refrigerator. I spoke with someone on yesterday and was told they would have Lowes advantage to look at this issue again. Since no one at Lowes Corporate is rectifying my issue, I need to speak with someone higher. I can speak with the CEO is needed. Thank you.

I purchased an Allen & Roth under mount bathroom sink (model ML-20526) at Lowe’s, store #2546 on 9/07/22. I had the sink installed by professional countertop installers with our brand new quartz sink countertop on 9/20/22. We have discovered a pin hole leak on the underside of the sink, from the overflow area (the leak is NOT from the drain), it is clearly a manufacturers defect with a tiny pinhole. By design, our cabinet makes the underside of the sink very difficult to visualize; therefore, we used video to record the leak. I called [protected] about our warranty options. I was told to bring the sink back to store where purchased. THE SINK IS INSTALLED, and is NOT easily removed. To remove it would require huge effort and DESTRUCTION of our new renovation, not to mention incurred cost to remove and then repair damages to new shiplap wall, etc. This is unacceptable! I was given a REFERENCE number (4003482), by LLEN & Roth but was informed my only option is to return the installed sink. I called my local LOWE’s and was left on hold for an extended period before I finally hung up. I called my local store back and left a message for the manager. I have not heard back. I want to file a formal complaint against ALLEN & ROTH. If Lowe’s is going to sell their products, they should assure good quality control and good customer service in regards to customer concerns which turn into customer complaints and dissatisfaction. Value & quality (which includes good customer service) is very important to me as a homeowner. This is going to cost a lot of money that I don’t have. I am sorely disappointed in the sink, the poor warranty policy at Allen & Roth, and the lack of attention, concern, or follow through from my local Lowe’s store. I am now researching possible solutions to seal the pinhole leak as removal of the defective sink is not a viable option. Any feedback or suggestions from

Lowe’s corporate or a professional would be greatly appreciated.

Attached is video file showing defect, and leak.

On September 21st 9:30am Cabinets that were delayed the previous week were delivered missing half of the cabinets. However, the drivers list showed these cabinets as being on the truck but were not. Myself and my contractor had cleared our day for this delivery. I attempted to contact manager at the local Lowes. After 3 phone calls and transfers to manager Richard the phone rang until it disconnected. On the 4th call I was able to speak with Richard who was to check to see if my cabinets were there and would return my call. One and a half hours later, no return call. So, I called back, after transfer, ringing until disconnect. Finally speaking to Richard who stated they would now be on the truck to come to the local Lowes the next day. I requested to know when they would be delivered to me, he did not know and said I would have to speak to delivery dept. He transferred me only to again have the phone ring until disconnect. 3 different calls! Finally, I called the corporate office who reported they would send a message for the manager to find this information and return my call. Another two hours went by and NO return call. I called corporate again! She stated she would personally get the delivery team on the phone from the local Lowes. Guess what, she had sent me to customer service again!

It is now 1:30pm and after15 min on hold, my phone rings. It is Sharon Davis who is terrific! She was the one who designed our layout. She found my missing cabinets and she is personally working to set up delivery.

It is very obvious Lowes Management Richard does not care about his customers nor does he provide appropriate customer service. Management is an issue at the Galesburg Lowe.

I am so shockingly disappointed with the Galesburg Lowes management, that I and my contractor will be switching to Menards for all further purchases unless they somehow make this right. As my contractor and my time are just as valuable as Lowes and this has cost of a lot of wasted time and money due to the failure of the manager.

I would like to also state that Sharon Davis who went out of her way to assist me was amazing, and it is staff like her that save your local store. But you really need to look into the above management.

The story is simple. Ordered a washing machine and dryer on 09.09.22. Still have not received it. Lowe's and their third party delivery company have given us the run-around. No one seems to care to actually have the issue resolved. Called the Lowe's location we purchased the set from and spoke with multiple people. One person we spoke with (over the phone) was a manager named Jessica. She was rude to my father, I could hardly believe it! They have promised delivery on multiple days and as of the 21st of September 2022 we still don't have them! I have never experienced anything like this. Not to mention, Lowe's is telling us they are unable to issue an refund.

I called to file a claim for my covered appliance in July of 2022. I was told the plan could not be found. I submitted the plan and copy of my receipt as I was told to do. I never heard anything back. I have called multiple times and been through the same thing for hours. I have emailed my plan and receipt again. I have been told I would receive a call in 2 days which I never received. On another call with a supervisor it was supposedly taken care of - yet no call received. I'm currently on a call again with Lowes Customer Service. This has been a terrible experience. At this point I just want to be able to do my laundry and I want to be refunded this plan. This is truly crazy. It is now 9/21/22 with no resolution.

Should have listened to all the other bad reviews. Countertop was cut un-even. It was a very crooked, wavy cut and looked like it was cut by hand instead of equipment. Installers forced the top into place and severely damaged a corner wall. I asked them what happened to the wall and they said it wouldn't fit so they just started shoving on it. I then measured the piece and it was completely off. The installers told me it is not their job to measure it first, only put it in. I was not doing backsplashes, yet the back side of the pieces are cut so un-even that there is anywhere from 1/8" gap to 1-1/2" gap between the back edge of the counter and the wall. I have to do backsplashes now. I spoke with Lowes multiple times, sent multiple emails with pictures and have yet to receive any response or warranty resolve. This should have been the easiest, straightforward job for even amateurs, but they failed every step of the way. And Lowe's has failed to make good on the contract, warranty, assurances, follow-up, etc.

Bought a refrigerator from Lowes in Kokomo Indiana and bought 3 year extended warranty. The ice maker quit working. Called and set up repair work. Was told that A and E would be the contractor and it would be about 3 weeks to get to us. Setup appt for 20 Sep and they would be there between 12-5 pm. Took off work to wait for tech to show up. No one ever showed. Called A and E around 7 pm. Was told the tech closed the job because he fixed the problem. How could he have fixed it when he never showed up. Terrible customer service

I recently purchased and installed a Jeld-Wen sliding glass patio door with interior blinds from the Kennewick, Washington Lowe's store. After having a contractor install the door, I was cleaning it and noticed a large streak on the glass that I could get off. It turns out the streak is on the inside of the two glass panels. When I contacted the local store where I purchased the patio door, I was informed that they could only help if I returned the door within 90 days. I asked him how do I return a door that is already installed. When I asked for the associate's name and the manager's name, the associate hung up on me. Please let me know how this deflective product can be replaced or the issue resolved.

To say I’m highly pissed off at the moment is a understatement !

My husband and I went to your Lowes store #1779 at

2000 Metropolitan Parkway

Sterling Height, MI 48310

this morning around 9:30 am.

…first off the outside garden department doors were locked so we had to walk clear through the store to get there from the inside… then there wasn’t any garden carts, we were buying top soil… and of course there wasn’t anyone working back there, many customers were walking around back there looking for carts or help.. nope none hidden or stored anywhere..

so we had to walk back through the whole store and ask one of the three workers that was just standing around the service desk and tell them there’s no carts in the garden supply department. They said, oh there’re probably out in the parking lot… and turned back just talking to each other..

..the lady that was behind the service desk said I’ll go look..(she was not one of the three just standing around in front of the service desk.. taking)🙄

So now we have to walk through the store, out into the parking lot search around for a garden cart bring it back into the store, walk clear through the store back to the garden dept get all the bags of top soil, then have to walk back (because there’s no one working in the garden department!) through the store again to get to a self serve register (because of course there are no lanes open EXCEPT self serve…

Needless to say, we walked out without the topsoil…

It’s not bad enough that the only person that is at an actual cash register is one in the lumber dept. but this store has too many people just standing around gossiping and not in their departments doing their jobs…helping customers! It has really gone to hell the last three years… guess people don’t have to earn a paycheck, just show up and stand around talking! My husband has worked hard for over 50 years, and to be treated like this when he’s a senior citizen by lazy workers is BS!

Why not send an undercover secret shopper there and see for yourself what I’m saying is not just far fetched.

Oh and my husband and I have spend many many thousands of dollars throughout the years in refrigerators, stoves, lawn tractors, snow blowers, hot water heaters.. etc.. well this has just convinced my husband (who has a bad back and knees) to never shop there again.. we’ve been going there since you bought the store from Meijers…

..we never liked Home Depo for the same reason we are leaving you, and haven’t shopped there for many years… but we are going to start shopping there or Menards..

I know we are just two people, but I can tell you, the other customers we talked to in garden supply was just as disgusted as we were.. and walked out of the store without buying what they came for too.

~Disgusted customer from Troy, Michigan