Lowe's
Reviews and Complaints

Hello,

today I attempted to exchange a Blue Rhino propane gas bottle. I purchased it several months ago to have a spare for the Weber BBQ. The problem was that there is a shiny new copper valve that won't interconnect with my 4 year old grill.

The fine person at Returns said a receipt was required. I said people don't keep $30 receipts, most places now ask if you even want a receipt and this was months ago.

I then went to the gas bottle locker and viewed many tanks with the older valves, and advised the person that all I required was a tank with an old valve, and the returned tank was never used. They refused without a receipt.

My lifetime association with Lowes is in jeopardy. Your records may reflect many thousands of purchases with the potential for more remodels.

Thank you very much and TRICK OR TREAT!

Richard Downing [protected] [protected]@YAHOO.COM

At the very end of February 2022 I purchased a new Husqvarna lawn tractor with the bagger. On the first mowing in mid-April I noticed that even with the height setting on #5 the mower cut very low. If I had to guess Lowes assembled, it incorrectly! I called Lowes and they just said its over 30 days you have to call Husqvarna! Well, it was delivered March 1st. I was not going to mow in the snow.

I called Husqvarna, and it seems the 3 year warranty is useless as the places listed for Husqvarna warranty work will not take new customers and/or you need to get the machine to them! So three years is a waste.

Dont purchase any expensive items from Lowes. They will not back up their items.

bought a new refrigerator on 7/14/21 it stopped working in sept. 2022 call lowes protection plus they said it was under manufacture warranty took 3 days to get that cleared up sent them copies of receipt the best they could do was send someone to look at it in about 3 weeks man came oct. 5 said it needed parts he didn't have, could not come back till oct.21 received part in mail called and ask if they could come back any sooner said oct 17 and gave me appointment he never came no call email nothing called next day said nov 7 was next appointment no refrigerator for over a month call customer service twice nice people but all they did was connect me back to same people at lowes potection plus who by the way speak very bad English had to get customer service to interpret for me with the same result not talking about a dishwasher or a microwave but a refig you try to live without one for over a month

I paid for Lowe's to install a fence in my backyard. On October 11, 2022, the delivery drivers delivered the wood for the fence and the cement. The cement was left in my driveway with NOTHING covering it. The very next day it rained for 2 days. Needless to say, the bags of cement mix turned into bags of hard rocks that I had no use for and those bags are still in my driveway. Lowe's left these unusable bags of cement in my driveway and now I have to incur an unforeseen expense to have them removed due to the negligence of their drivers. That is NOT fair to me and I do NOT appreciate it. I can't even park my car under the carport because of this screw-up. It is ridiculous!

I purchased an LG washing machine in 2019. Two months ago it overflowed. I had the extended warranty and it’s still not fixed. I’ve had two service technicians come out to repair it. The first technician ordered two parts for the machine. I had to wait approximately 10 days for the parts to come in, and then another week before he could come out and install them. The washing machine overflowed again after he fixed it, and they sent a different technician out. He ordered the same two parts as the first technician. It overflowed the second time and my wife slipped in the water and hurt her back. Now they tell me that the parts won’t be in until October 23, 2022. I think having to wait over two months do you have a washing machine fixed is ridiculous. I went online to talk to somebody, who turned out to be a bot, and then wanted to charge me a dollar so I could speak to a live person. I really want somebody from corporate to call me and let me know why their extended service plan is such a ridiculous operation. My name is Dale Morgan, my phone number is [protected].

We have been loyal Lowes customers for years, often prefer your store and customer service over your competitor. Due to this past experience we recently purchased flooring and items for our kitchen remodel in our new home. The flooring experience was okay, the flooring delivery was contracted out and the delivery guy left it all on my driveway because he said he WOULD NOT come in. I had to get the install center involved. Eventually the PRO Service manager himself came and put it in my home. The flooring is still has not completed all the way due to not having the correct pieces, so we are left with a few door frames with no transition pieces. This was not perfect, but livable until we could purchase them. I would have hoped the employees that measure would account for all of this, but it is what it is at this point. Outside of that, we were hoping our kitchen remodel would not be bad. We opted to go with Lowes versus a local company because we felt any wrongs would be fixed and easier to deal with.

Measurement of kitchen: A gentleman came out to the house, I was unavailable due to work, but our realtor met him. He would not approve the measurements initially for some reason, but it was eventually taken care of. I had a WONDERFUL experience with Debbie Dillehay with planning the kitchen.

Kitchen cabinets- The process of calling the installment team when cabinets arrived was explained, I did this after a few confusing times for delivery were given to me. The cabinets were eventually delivered, I believe on the 24th of Sept. I was told the installer had 7 days to call. I waited and did not receive the phone call. I reached out to both Incredible Installers, left a message as did Lowes Install Center Team. Neither myself or the install center received a phone call. We then called again, and on Friday a message was left. The reason for the call was to just get on the list for installation. I was told the installer was very busy (which as the consumer seems like an excuse and not relevant.) He never called back. Called again on Monday, knowing the install date would probably be weeks out and again just wanting to get on the list and get an approximate date. (living without a kitchen since the beginning of September is difficult. Food is expensive to eat out and limited what we could make at home.) I was assured he was going to call by the evening and he did not. By midday on Tuesday, I asked for an install refund. I did not feel like a phone call was too much to ask. If I was to trust this person to communicate with me and he was not even returning a simple phone call, my expectation of being a valued client was not there.

During this process as well, I had ordered a microwave, a new oven/stove, and a sink. The delivery team called to deliver the appliances. Only the microwave was delivered. When I went to call about the stove- I was told the PO was there but due to a new system it was never actually ordered. I, the customer, had to realize this, not the store. So, after about 3 phone calls, a very nice gentleman in appliances corrected this. There was a communication error with my delivery date, but we finally got that taken care of. When the cabinets were delivered, I looked at the master list and no sink. No one at the store, the installer OR the delivery team mentioned it. I notified the store and Debbie had looked it up. Again, the product was paid for, but no one knew it was not ordered. This got reordered THE DAY I REQUESTED A REFUND.

My issue here is service has not been great, but we were tolerant. The installer did NOT reach out to us until the District manager for Incredible Installers called us. She states that she has been in the field and missed the multiple emails about the calls, but assured us it showed ready to be scheduled. She was very apologetic and understood why we wanted our install money back (only for cabinets). I will say the contracted company for the countertops has been amazing and called multiple times to come out. We have not requested any refund for this service. The Installer, Dwayne, called later that day. He was apologetic, but then states he was waiting on a sink. I know this to be untrue for a few reasons. 1- no one knew about the sink except Debbie, she spoke to him and he did not know when she spoke with him that day, 2- The DM showed the account ready for scheduling and 3- I told him on the phone that was not true, he did not know if I had a sink ordered from Wayfair or Lowes. He also said, had I been at the measurement appointment, this would not have happened because he explained the process to my realtor. This was very upsetting to me as well.

The issue also is there is no other contracted installer for Lowes near us.

This has been an awful experience thus far and I don't even know if all the items are in my garage for install. I am assuming and praying they are. I would hope after having hearing this experience that you would agree that we have not been treated properly and that asking for the install refund for cabinets only is not asking too much. All of this would have been avoided with a simple phone call being returned, but we can not go weeks more without a kitchen.

My husband is a retired enlisted marine and now dedicating his time to our local high school. We can not afford not to have this refunded. I am asking you to do the right thing. The install amount according to our receipt is about $3800.00. For this family it is a lot of money, not for Lowes. We are asking for a refund on services NOT provided. We do not want the installer you contracted with. I keep being told he is good at what he does and that is wonderful, but courtesy means a lot to me and that is all I wanted.

Went to order an electrical oven because it was going to be installed through Lowes there was only one person available to help me, I was fine with it. I had waited approximately one and a half hours when I found out that there was another person that knew how to place the order. After waiting for so long she asked if I wanted him to help at first I said that I was fine waiting for he because I had waited for so long but the more I thought about it it made me angry specially that he was helping other customers prior to knowing that he also knew how place the order.

She could at least call her supervisor to see if they had any one else available.

This is my second time trying to order this appliance and I have not been able to due to the waiting period.

June 30, 2022 we ordered a Maytag steam washer and steam dryer from Main Street Lowes, Summerville, SC with Jason in appliances. They were delivered on July 2 and the dryer was not the steam model.

They told us they would send us the steam one as soon as they were in stock but go ahead and use this one in the meantime. We were told it would be mid November.

Oddly, we received a call 2 weeks ago that they had our dryer, can we deliver it tomorrow? Yes, of course!

The delivery drivers tried to deliver it to the wrong address. Used profanities and hung up when I gave my address. Showed up and the dryer was not in a box, had no paperwork specific to it, wasn't covered in that peel off plastic, did not appear brand new. The one delivery fellow jumped up on the dryer as he was getting out from behind it and left a huge footprint dent on top right by the controls on the right front corner.

We were told that we could request a 15% rebate or request another dryer. We opted for the rebate. We have not gotten any rebate or follow-up. However, the dryer is shorting out! It is causing our breakers to switch off. We do not believe we received a new dryer. We have made several trips to the store, and every time they give us a different manager and each one says, Oh, theres nothing in the system about this. Then they say they had 3 differeent systems and they don't communicate with each other. This week Mgr Shawn said they only have 2 systems but again, they don't communicate with each other. He assured me Mgr Andrew Rounds, whom I've emailed and met, would reach out the next day. That was 2 days ago.

This is not the Lowes I know. This is complete incompetence and unacceptable.

I purchased Jeld-Wen sash replacements and casement windows from Lowes in October, 2021...a year ago. To date, some of the windows have been installed, many are still missing. They made mistakes in measuring for the casements and had to re-order. I also have an installed double hung that is cracked and needs to be replaced. This was supposed to have been done in June, 2022 with installation to take place this week. I have called the store repeatedly and no one knows where the windows are. I received a call that the windows were being delivered 3 weeks ago, but they can't be located. The installer doesn't have them and the store has no clue.

This has been handled very poorly from the sales person (Jason Wilk) to the store where I ordered the windows from. I have emailed and called Wilk numerous times over the past year with no response and no follow-up. He's only interested in his commission and a very poor sales person. He should have been fired months ago.

I was told that for my frustration and as a result of the poor handling of my account and installation, I would receive some monetary compensation after this job is completed. I will be asking for complete reimbursement for the cost of the casement windows ($5,000) plus an additional $5,000 for the unacceptable delay. If this doesn't happen, I'll have my attorney handle it and it will a larger reimbursement.

I'm now being told that my windows are expected to be delivered around 11/17, over a year since the original order. This is totally unacceptable. I now expect that delivery won't be until next spring. The manufacturer is giving the flimsy excuse of COVID delaying production. That is no excuse and I don't want to hear it. Jeld-Wen and Lowes both owe me money for this debacle.

Bottom line- Lowe's sold and installed a faulty refrigerator (broken on arrival) and refuses to accept any responsibility, offer a replacement, or refund. My husband and I purchased this refrigerator on 9/10/22 in Tallahassee, FL at the NE Capital Circle location and it was delivered and professionally installed 9/13/2022. We were instructed to dump the first round of ice, but we noticed immediately that the upper ice maker was not working. It produced maybe 5 cubes. We contacted Lowes the second we knew there was a problem, which was within 48 hours of installation. We also contacted the manufacturer (Whirlpool) who sent someone to our house who verified this refrigerator was indeed broken- the ice maker is faulty. They stated that we would potentially be responsible for the repairs done. We contacted Lowe's multiple times in person, via live chat and have been told repeatedly that they are not going to assist us in any way and that the only option is for us to work with Whirlpool who states that they can do nothing for us without a Return Authorization which Lowe's refuses to comply with. To make matters worse, the ice maker can't be repaired because the parts are on backorder for 4-6 months. The fact that Lowe's sold us a faulty $3000 appliance disgusts me. Lowe's also will not publish my online review on their site. I have never experienced something like this- where the item came to me BROKEN and it's somehow my fault. I plan to take this matter to the State of FL Attorney General's office consumer complaint department, and I will certainly never shop at Lowe's again.

On October 9, at the store at 7771 Good Middling Drive in Fayetteville, NC, I purchased a John Deere S110 lawn tractor along with the bagger attachment. Order Number [protected]. The bagger was to be installed on the tractor prior to delivery. The floor associate along with the customer service associate both assured me it would be taken care of. The lady in customer even called to the back to make sure there was someone there to install the bagger to the tractor. On October 10, 2022 the tractor and bagger were delivered. The bagger was in the box uninstalled. The delivery guy told be to call Lowes and they would send someone out to install it. I called Lowes and spoke with Shamika in customer service and then spoke with her supervisor, Masata. Both told me Lowes does not install baggers to lawn tractors even though on the previous day two (2) Lowes associates guaranteed me that the bagger would be installed on the tractor when I received it. She told me there was nothing that Lowes could do. Now I am stuck because I am handicapped and cannot install it myself

My name is Ray Joyce

Address: 214 College Avenue, Reidsville, GA 30453.

The item we ordered is 889783 from the Lowe's in Vidalia, GA on September 28, 2022. We have installed the vanity, however when we got ready to install the backsplash, we opened the box, and the backsplash was damaged/ broken in two places out of the box.

I would like a replacement backsplash.

I have attached receipt and photo of backsplash

Thank you

Lowes Advantage [protected] 7 since 05/19

I purchase an item/s using my lowes advantage card for under $20 dollars. Three months later I got a bill first for $39.11 (late charges and fees). After one hour of phone tag, I got it reduce to the original amount. Then received a letter stating Lowes believe I was in error and reduce my credit limit to $100.

Lowes MVPs [protected] 4

I apply and receive the 5% discount card. I am building a breezeway and garage on my home next spring. I have spent about $2000 so far at Lowes. On 9/29/2022 I thought I payed in full my $530 bill. Apparently, I didn't pay it off and received a bill 10/10/2022 for $18.40.

I like Lowes and have receive deals in the pass but cannot do credit busness with Lowes anymore. and will cancel my cards.

I began calling Lowes at 12:49 pm and could not actually speak to a decent human being until 2:14 pm. We were attempting to get our cabinets delivered to a jobsite. We received a notification that they would be delivering them the day before at 6:30 pm. We tried to reschedule but I couldn't get a human on the line that could help. Tried online also and the button to reschedule didn't allow it. The delivery call at 7:55 am and said they would be there in 10 minutes, not the 30minutes that every person I did speak to said. We asked if they could wait because we were on our way, they said no. I called at 9:48 am to the "delivery scheduling customer line". I was on hold for another 40 minutes. Finally spoke to someone and they said that is how they schedule and alerted me that one of the cabinets was damaged. I asked if Lowes automatically reorders it and she didn't know. Then she said she put in notes to call us within 24 hours to discuss further. Never received a call, so I began the LONG INVOLVED JOURNEY to A) find out if the cabinet is replaced automatically B) get the delivery rescheduled C) a better window of time

That was a long 2 hour journey, speaking to 3 different individuals to no avail. I was told that my order has been rescheduled to tomorrow! Never asking me if I was able for the delivery or alerted of the delivery.

I even emailed the quartz counter person to see if she could help! Then I called the local store for the 3rd time and the phone kept ringing and ringing no one would pick up. After 10 minutes and 39 seconds someone finally picked up, I asked for a manager and they hung up on me. Yep...this is the service that LOWES finds acceptable. I called again and the phone rang for at least another 10 minutes and Sales picked up. This person said he would hunt down the manager, placed on hold again. Finally spoke to a manger and rescheduled us for the deliver. If Lowes continues down this path, I hope they go out of business. We spend 10 to 15k every year at Lowes but can't anymore...this is disasterous!

Good afternoon,

During my trip to the Lowes store located at 15350 Hall Rd, Clinton, MI 48038, I made a purchase and used my military discount. The email address on the account was not my email that I had associated with that account phone number. It raised my suspicion and led me to check my online account. There I found an invoice number 49205 in the amount of 3,874.17 which is a purchase on my account that I did not execute. Furthermore, that same employee at the store changed my email address to another person's email without consent or ID verification. I reached out to the store and spoke with the manager on duty Chris about this, and was assured that employees are trained to check military ID when giving the discount. I just want to let Lowe's Corporate know about it as well since I appreciate the discount Lowes extends to veterans.

Assurant sent R&R Appliance to diagnose my machine on 7/14/2022. It was deemed as the motherboard needing replaced. Service provider ordered part which has been on backorder ever since. In September, I receive a text from the service provider that my claim was cancelled by Assurant. I called R&R to verify, and they stated Assurant did in fact cancel the claim and I would have to have Assurant re-submit to be put back on their repair schedule. The part was still on back order at this time per the service provider. I called Assurant to have the claim re-opened and was told via phone by their claim rep that my claim was escalated to a replacement, and I would hear from their "higher department" regarding the replacement in 1-2 business days. I was pleased that progress seemed to be forthcoming at this point. I was actually going to go out and buy a cheap washer just to get by until mine could be repaired. I know that parts for a lot of products are hard to acquire and that everyone is experiencing long wait times. I was waiting patiently without complaint until I received the text the claim had been cancelled. I called on day 3 to follow up only to be told they didn't cancel the claim and that they would look into it, but they needed the report from the technician stating the machine was not repairable. I contacted the service provided the same day and the placed me on hold while they sent the requested report to Assurant's "higher department" (because Assurant says only the service provider is able to contact this so-called department). That was on Sept. 22nd. On Sept. 28th, I received an email from Assurant stating they have closed my claim having received a report from the service provider that the machine has been repaired. Due to Hurrican Ian, we had no internet so I was unable to follow up with Assurant until Oct. 8th at which time I am now being told the claims department must wait until the "higher department" has uploaded the service providers report, if they received it, before they can provide me with a status of my claim. I am expected to reach back out again on Weds., Oct. 12th at which time this upload should have taken place. Each time I call this company, the rep gives me the same exact excuses, never deviating from their script. It's dishonest and deceitful and I don't appreciate being told the same lie to choke on every time I try to follow up. Did I mention that I am still making payments on my Lowes card for the set I purchased at the peak of the pandemic? So, I bought overpriced equipment, over $3K for the washer/dryer set, to begin with due to lack of supply and I've incurred weekly expenses of gas, time and money since June 24th to wash my laundry at a public laundromat. I'd always viewed Lowes as a trusted business and I'm at a loss that they would peddle a warranty protection plan that treats their customers in such a manner for a few dollars profit per plan sold.

On 7 October 2022 I received an email to participate in a Lowes survey for a free gift, DeWalt Power Station; all that was required was paying the shipping charge, $6.99 which I did using my credit card. Within minutes my credit card company notified me of a charge of $56.79 from a vendor I never heard of. This was a fraudulent charge apparently by the company authorized by Lowes. This was unlawful and a black mark for Lowes.

G,M. Wilson, Capt., USN (Ret.)

I purchased installation services to install a new kitchen faucet. The company to provide the service was Handy, Inc. The Lowes webpage for purchasing the install stated the Installer would install the faucet and new supply lines. contacted Handy after booking to confirm the fact that the installer would provide new supply lines, to which they answered in the affirmative.

When the installer arrived he asked for the new faucet and asked if I had new supply lines, too. I told him what was indicated on Lowes and my correspondence with Handy. He told me he was paid for the installation only, not new supply lines. Since my old supply lines were too short for the new faucet they would not work, but fortunately he had 2 used lines he originally wanted $20 for. After some discussion he agreed to give me the used lines.

I am very dissatisfied with the installation process and will NEVER use your installation services again. This is not the 1st time, I should have learned from my previous experience.

I like lowes store layout better than Home Depot, but with my experiences I will be shopping their store in the future, it is closer than your store anyway.

On Sept 29 I filed a claim to repair my Frigidaire fridge. The refrig side (not freezer) started warming up and a HI temp alarm flashed every 15 minutes. They took the call and scheduled an appointment with Momotech [protected] for 10/3/22 between 8 and 12 in morning. The service person at Lowes Protection said they will send an email for confirmation in 15 minutes and an hour later I never received one. I called Lowes Protection again and said I never received a confirmation email and they said sorry, we will send one immediately. I waited an hour and never received it. Come 10/3/22 I waited for service person from Momotech and they never arrived. I called them approximately 1300 that day and they said they never received an order from Lowes to fix my refrigerator. I called Lowes again and they said they put order in (9/29 order # [protected]). I told them to call Momotech and straighten this out. They said they would call Momotech, which they did while I was on hold. Five minutes later I was transferred to a Momotech sevice guy and he was confused as to why they transferred phone call. We both ended the call with agreement that I would call Lowes Protection again to put in a new service call. I called Lowes again and put a new service call in (service #[protected]). They said I would receive a confirmation email which I didn't.

I took off work to get service and now I have to repeat this.

They use my landline [protected] to locate us (Under Robyn Ponty) in their database. Reference #001197261202194507003 for plan.