Lowe's
Reviews and Complaints

Today after getting a 3-week run around for a new dishwasher I had two delivery men show up at the end of the day only to inform me that they DO NOT do the installation. This being the fourth house I have recently purchased and had appliances installed I am appalled as wtf Lowe's would send out an appliance and then leave the customer high and dry with no install date!

I had an LG dryer delivered and installed today 10/28/22, ordered from 3500 NM 528 NW, Albuquerque, NM 87114. I was looking at my dryer once the delivery folks left and it wasn't flush with my washer so I looked behind the dryer to see if there was enough space to push it back maybe an inch, when to my surprise I noticed that the duct foil material behind the dryer was CRUSHED! I literally had to pull the dryer forward, and CUT off about 2' of the crushed material and reattach, which by the way I also had to patch this remaining material with duct tape due to a hole I also found. I cut my hands in the process of being so upset and not knowing if I was doing it correctly. I called the Lowe's store at 505.899.3223 and was told that I needed to call the Delivery Mgr at 505.525.5165, which I did and what do you know, the mailbox was full. I am so irritated right now because this isn't the first time I've had issues with installations from Lowe's!

I bought a Dishwasher on 9/31 labor day sale! was getting free installation and did not get that taken off bill? Then they dropped the dishwasher off in the middle of my kitchen for 2 weeks while they were trying to find installers, then when we got our dishwasher installed they roughed up the wood around the new dishwasher and took a chunk out of my conter top and did not say anything to my wife so I contacted them about this and they said send pics and they would take care of this issue, so its been 2 weeks since they were going to take car of this and I have not heard from anyone, I have called several times and no one cares about customer service, looks to me like Lowes wants all the money and no customer service, I will never buy another appliance at this store, this has been the worst experience i've ever had on a purchase of a 1000.00 dishwasher, My wife had to take off 2 separate times to meet them but they never showed up or contacted us, I would like my counter repaired and free installation ASAP

On October 14, I ordered a patio set on line (Order # [protected]). The patio set was delivered on October 27 and I'm pleased with the product. I shop with Lowes for most of my home improvement needs and have been happy over the years. I will continue to use Lowes, however I was not pleased with the delivery service (Estes) that was utilized to deliver the patio set. I provided Estes with my phone number so that I may receive txt messages to update the delivery date. On the morning of 10/27 at approx. 10:00 am I checked and it showed a delivery between 10/28 - 11/2. I was keeping track because I was going out of town for the weekend. At approx. 3.34 pm on 10/27 I received a txt that the set had been delivered. I checked my home video cameras and no items could be found at the rear or front door. I also had no one attempt to ring my door bell or seen by the house. When I got home the items were by the street in the grass. I was concerned that anyone with a truck could stop and take the items. The shipping info stated that items would be placed by the rear door if no one was home. Estes has a terrible tracking system and a poor delivery service.

I had a a wood fence installed around my home that cost me $6700 the contractor started on the job in April 2022, however it took longer than expected due to the weather (rainy days) and parts that had to be ordered. My fence was finally installed around the middle of April. I noticed in Sept 2022 that the wood on my fence was starting to buckle and pull apart, so I contacted the 800 number to Lowes to report the problem. It took another week for someone at the customer care number to contact me about having someone to come out and look at my fence. I also emailed pic to the rep that showed the condition of my fence. A contractor came out to my home and after through check he stated to me that the fence job was poorly installed and when I asked him about the seal, he stated it was best to put seal on the fence once it has set for at least a year. I received a call from Lowes customer care dept on 10/27/22 advising me that my claim was denied and that it was my fault the fence was buckled, I called back to the customer care call center to request to speak to a supervisor to discuss the reason for my claim denial and after being put on hold for 22 mins the rep told me that the supervisor said it was my fault and there was nothing else that could be done because I should have applied the seal on my fence again I requested to speak to the supervisor only to have my request ignored. As a supervisor I felt like it was very unprofessional that he would not feel like I was important enough to get on the phone and talk to me. I told the rep that placing seal has absolutely nothing to do with these wooden boards fall apart. As a customer the treatment I received was beyond acceptable. On my contract it specifically states I have 1 year warranty on parts and labor, so I expected a resolution to this problem not to be told it was my fault the fence is falling apart.

My name is William GiannelIi. I applied for a Lowe's credit card. When I applied it said I would receive a 20% discount up to $100 off of my order. I got the card and went to place an order applied the discount code and it was only showing a 5% discount. I chatted online and was told that the reason was because the item was already discounted of which maybe $50 was applied. The item was $569. before tax. So the discount should be about $113.80 I'm wondering why even though the item was already discounted you couldn't give me the difference of $63.80? Makes no sense as if the item was the regular price I could've got the entire discount of $119.80

My email [protected]@yahoo.com

[protected]

09-13-2022

Lowe’s Documentation.

I had problems with my LG 24-inch Refrigerator, this started last February 17, 2021. I called LG custom support in March of the same year. They told me that I needed my receipt. I call the Lowe’s Department store located on 3460 Dickson Pike Nashville, TN 37207 and they said: “I did not buy my Refrigerator at their store”. I told them I did., and it took until Dec of the same you’re to get my receipt. I had to call Lowe’s customer service department and was able to get my receipt the same day. Then I called LG Administrator customer service department about 9 times within 7 months from Dec 2021 until June 20, 2022. LG customer service told me I needed to go thru the steps, so they sent one of their repair company out to my home at 1416 Stain back Ave Nashville, TN 37207 to take a look at the refrigerator, the repairman said it sounded like a loud truck and he was going to have LG order the part which would take a week receive, he never can back. I call customer service and they told me that they have to send another repair company out because there are not too many companies that can fix on LG refrigerator, so this time the customer service had me wait on the phone while she call the company, they told her that they will give me a call, they never did. By now it has been between April and May 16, 2022, I call customs service again and they gave me another company name, National service, phone number is [protected]. National service called me and told me that LG canceled the ticket so they did not come out to my home. National Service called me on June 17, 2022, so I called the complaint office of LG about 6 times, they would put me on hold for about 30min to an hour each time. The last time, I e-mailed the LG Administrator’s office and explained the problem telling them that I have called over 20 times and just wanted a new Refrigerator that was all. I have grandchildren I take care of, 9 children and two of them are between the ages of 2 and 3 year old, therefore, I had to buy a small refrigerator for their milk and LG said they can reimburse me for my food. I called about the reimbursement, they said they would give me $200 - $230 only and I was embarrassed that they offered so little money. I told her to keep it, this is not right and I am still paying for a refrigerator that I am unable to use. Finally, LG gave me the okay to get a new Refrigerator, I was so happy, short lived. LG gave me the RMA number [protected], I have the letter they told me to take to Lowe’s.I walk-in with my paper in my hand they treated me like I was crazy, very bad and very rude. Customs service called the Assistant Manager, Zak Gallagher, who was very nice, I gave him the information and he gave me his and Michael Tidwell’s Manager information on July19.2022, I was going to get my Refrigerator, no I did not and then it began. So I waited on a phone call, no one called me so I went back to Lowes and I had to start all over again, giving them the paperwork and explaining what going on. I talked to Mr. Shane, not a nice man, he told me he had to go home, that he have a life other than Lowe’s and then he tried to look me up in the Lowes system then he told me: “I did not buy the Refrigerator from them, I told him I did, do you need my Lowes card he told no, them he proceeded to call someone on the phone and told them I was trying to get a Refrigerator with a paper that has been copied. I just looked at him. Then whoever he was talking to must have told him about me, then he was compassionate and started to talk about what they are going to do and never did. On August 6, 2022, I went by Lowe’s to talk with customs service, I ask for the store manager and he or she would never come out and talk with me. They told me someone will get in touch with me but never did. So I called Lowe’s complaint office and they called Lowe’s and talked to Zak, Assistant Manager that was working 08-21-2022 them she put him on the phone, he apologized and said that they just got new computers and it was not updated. So he ask me, can someone come on Thursday 08-23-2022 , I said yes, Thursday came and no one showed up. I went to Lowe’s again and they showed me a picture of my home were they took a picture from the street, no one knocked on the door. But I said ok can you rescheduled and she did for Sunday 08-26-2022, a Lowe’s person driver called me about 3:47pm and ask me about picking up my Refrigerator, I said yes you suppose to pick up and deliver a Refrigerator, the young man said that they was suppose to pick-up only, I said ok you can come and get it, he said he was going to rescheduled since he will have to pick up and drop a Refrigerator. So I went back to Lowe’s that evening and talked to custom service at the front desk and asked to talk to a manager and custom service call the manager Mr Zak, because he called him by his name he told he to tell me that they cannot bring a new Refrigerator, before picking up the old one so I said ok, when are you coming. They should have come last Friday [protected] and have not called or shown up. So I asked them to come and get the old refrigerator and refund my money back on my Lowe’s card that I am still paying for. Case number [protected] Corporate office [protected]. Now Lowe’s has delivered my Refrigerator on 10-15-2022 they want to take the other refrigerator saying that the other was supposed to take it from lowes so Lowe’s sent another lowe’s person out to take the refrigerator and they said no because it might get dangerous and they don’t want to be responsible for it .its still at my home as 10-27-2022 sitting in the middle of my floor. And now I have 3 Refrigerators in my home. I am going to contact a lawyer I try to work this out with you all and I am done.

Thank you

Samone R. Frazier

I purchased this mower on 9/3/22. It has 3.5 hours of use. This mower is now blowing blue smoke with oily smell. It also is very hard to steer and control. Some times in neutral it want to start moving. I brought this mower back to store for a replacement. The manager has sent the mower out to be repaired. I feel that this will not be my last issue with this mower. I appreciate all the help in resolving this issue.

Thanks

Charles Spurgeon

Beyond frustrated! This is my order for a countertop & side splash. Order Date: Sep 18, 2022 $365.94, Order #[protected]

When I picked the items up on 10/9 (after actually receiving a notification that day that they were already 'picked up' (NOT BY ME), I noticed just ONE box to my order. I asked Customer Service to check for the 2nd side splash box and was assured it was inside the bigger countertop box. We just learned this week, when my contractor opened the box, that the side splash is MISSING.

My bathroom reno is waiting for this piece.

Item #: 4134881 |Model #: 261071

I called the East Hanover store repeatedly over the last two weeks, waited hours to get someone to answer phone, then assured I would get a call back - NOTHING. I called Corporate Lowes twice this week, was assured I would get a call back w/in 24 hours (would be today). Twice I waited 1 hour wait times only to have my calls disconnected mid stream, WITH NO CALL BACK. unacceptable. I paid for and did not receive this item!

Please tell me where we go from here...

My GE stove purchased from Lowe's in Feb. 2020 stopped working and caused an electrical short that required an electrician. He repaired our circuit box but showed us the damage on the back of the stove where rubber-coated wires had melted. I have a "protection plan" on the stove. The company keeps telling me "three days." Then they never call back. I call and again hear "three days." This has been going on for thee weeks. Now they say they cannot locate a repair person in our area and I should find a repair person myself and submit a bill. How does this work is there are no repair people? True, this is a rural area but it is big enough to have a Lowe's. I say, cast a wider net to find a repair person. Now they say in three days they will decide if I get a refund. That sounds good until you hear that it does not cover price increase of the stove ($200), delivery, installation, and haul away of this junker stove. I then went to the Lowe's store and asked if Lowe's would comp the difference in the price and they said no. Best case scenario: When (if?) I manage to get a refund from the "protection plan" I will still be out over $400 to cover all those costs. Surprise, Lowe's: I will not be buying this from you. I have talked to the appliance manager, the operations manager, and tried to talk to the store manager but he is always on vacation. I bought a refrigerator in July, a dishwasher on Sept. 1 (that is still sitting on the Lowe's dock seven weeks later,) and I have a current flooring order of over $10,000 that I am going to cancel because of this stove debacle. I have given Lowe's my loyalty and my money for years. I deserve better than this.

I ordered a stove online- put in my details. But My Lowe's account shows order has only old landline number which no longer exists..

Local store said they cant change my # on form. East Coast Customer Service said order does have my correct cell # and I should refresh my browser, I've done that but still showing only defunct landline #. Here is the info on the order with me removing part of my name and address but showing

the landline phone number

Order #[protected]

Placed October 11, 2022 $848.11

Print Details

Preparing Your Order

Estimated Arrival Wednesday, Nov 2, 2022 8:00am - 8:00pm

Deliver To

Evelyn K

92 Van Apt 2C,

Bronx, NY, 10463

[protected]

This all started on August 10th, 2022 (today is October 26th) and there are no resolutions to my long list of problems for (almost $5,000) worth of kitchen cabinets, where I was supposed to receive a 10% coupon discount on my entire order, the 10% coupon was issued by Lowe's credit card company Synchrony, but even though 2 supposed managers (Wayne & Dileo) at the LOWE'S YONKERS, NY location promised me that the 10% would be applied, IT NEVER WAS CREDITED!

Nearly half of the boxed cabinets were damaged, all but 1 cabinets were replaced (1 cabinet took 3 deliveries, and it still sits on my enclosed porch.) There's another return where Lowe's credited my account for but didn't include the sales tax ($40) that I initially paid for. Now Lowe's finally scheduled a pickup for the 1 last damaged cabinet, but Lowe's declined to pick up the cabinet (because) they no longer want to o business with me!

Bottom line: I'm owed 10% of my initial order of $4,785.78, which would be $478.58. From yet another return I'm owed approximately $40 for sales tax that I was charged but wasn't included when the credit was issued. Lowe's also needs to pickup the damaged cabinet and credit me for $169 plus sales tax. Not to mention all the time I lost (over 2 months) that I could not finish the work to install all of these cabinets that set me back for 2 lost months on rental income (approximately $6,000.) Please help me. My email address is: [protected]@yahoo.com My landline # is: [protected]. Cell: [protected].

Thank you, Bob Putignano

Purchased a chain link fence install from Lowe's Ft. Oglethorpe, GA, 06/16/22, installed 08/16/22. Was recently advised fence support posts are spaced too far apart at 11 & 12 feet. Fence is flimsy, not enough support. From Lowe's website (https://www.lowes.com/n/how-to/install-a-chain-link-fence); "Typical spacing is between 6 and 10 feet on center."

I am writing concerning the claim for my Maytag washing machine being denied. My Maytag washer was purchased on 11-15-19 from a lowes home improvement store and I at that time purchased a five-year extended warranty from lowes provided by Assurant. After only three years with normal use, the washer lid which is made of plastic has cracked (like many other customers who have purchased this product) This is not a cosmetic issue and this prevents my washer from being able to work because the lid will not latch closed. the plastic has endured vibrations and various temperatures when the washer is in use and should be covered under this warranty.

I Dwane Starkey of 13 Surrey Lane Harriman Ny Purchased a washer from store # 3924 on 10/17/22 Sales # S2685KWQ4063797 Trans # [protected] Item SM FL Wash WF45B6300AC(-1

3-year warranty 1093255

Hose 246995

Invoice # 35737

For My Mother Margaret Starkey also Of 13 Surrey Lane Harriman NY

phone # [protected]

I waited an hour help. When the salesgirl arrived, she was friendly. She wrote up the ticket I paid. I asked if removal was included, she said she would go back in and add it, a minute later she said I was getting a free removal.

Come the day of the delivery, 10-21-2022 the removal was not on the ticket.

The delivery guys took the old machine. But did not hook up the new one because it needed new hoses. $400 and a plumber later, I go to use the new washer and I noticed the drain hose the one that comes with the washer is damaged (It has a hole in it) The plumber nor I touched that hose. I drive back to Lowes. Wait another hour, The salesmen who was friendly, said he would check to see if I owed money for the removal and took my phone number. When I inquired about the hose and told him that I had paid for the three-year protection plan as well and that the machine was new never even turned on he told me that the plan does not pick up till after the first year and that I should call Samsung and order and repair the washer myself. Then he gave me two numbers for Samsung and went to help another customer. So now I have a brand-new washer that I can't use. Basically a $1000 paperweight. What am I supposed to do. Horrible business practice.

I had a credit balance on my account for 5 months in excess of $800; in February the balance was cleared out and a letter sent saying check with my bank; which i did and found all my checks had been cashed.

I have called more than 10 time working to get this resolved sent documents several times... and this is my final attempt prior to taking legal action,

Please have someone from Lowes as the company your partner with for credit seem to not be interested in clearing up this situation

Sincreley,

Connie Lightcap [protected]@gmail.com

Jerico

[protected]

This appliance was purchased and delivered by Lowes and service plan was for 5 years. this appl has been service a total of 3 times and still the ice marker is not working. i have been purchasing ice for a month now at 4 us dollars daily. i have called and no help. do i need to obtain legal action or will you company "Lowe’s" honor the contract and fix or replace this appliance?

dan schulze

Store at 9701 Roosevelt Blvd, 19114.

As of this writing, I do not have an installed deck, almost 3 months after signing of the contract because of three major “mess-ups” with this store. The most recent “mess up” occurred yesterday, 10-19-22, when the installer showed up at the store to pick-up re-ordered materials which were stolen the evening before. This theft of materials has caused at least another one-week delay in the start of the deck’s construction.

It has also caused me to lose all confidence in Lowe’s ability to manage their inventory because I saw for myself yesterday afternoon, that anyone could drive to the back of the store, in the dead of evening and virtually clean-out ALL of the materials that are NOT behind a locked fencing area.

The short version of the second mess-up: the installer went to Lowes on the morning of 16 September 2022 to pick up the materials and start the construction of the deck. A significant number of the materials were delivered to our home around lunch time with the explanation that they couldn’t start the job because the Trex decking boards were not in the store…hmmm. No explanation for this was provided by the management at the store. Neither Mr. Smitt nor Mr. Eckels telephoned to explain what had happened.

The short version of the first mess-up which caused at least a one-month delay: a work order for my contract was inexplicably cancelled sometime between the date I was charged $12,992 (August 3, 2022) and September 4, 2022 when I called the 1-877 number to find out why the first installer was no longer the assigned installer.

These three “mess-ups” constitute constructive breach of contract due to mismanagement at the store in question. The second page of this letter will outline what I consider to be fraud.

The Merriam Webster Dictionary definition of fraud: “Intentional perversion of truth in order to induce another to part with something of value or to surrender a legal right.” Second definition: “An act of deceiving or misrepresenting: trick.”

There are two instances of fraud with my dealings with Lowe’s, this contract, and the Salesman, Mr. Alaouli.

The first example:

After listening to what I wanted in a deck, measuring the exterior area of our backyard, sizing it up for what would be needed for said deck, Mr. Alaouli used his laptop to draw a diagram and determine the cost for materials and labor. He went over the bottom-line cost of $12,992 to which I agreed was a reasonable cost with the 30 percent discount for labor. He showed me the diagram, which I agreed was what I wanted and had me sign the contract online on his laptop. I did not read the long contract that day, as he did not provide me with a paper copy of the legal terms. Under the law, he should have told me about the three-day cancellation clause AND provided a form with that cancellation clause. Had I been given that paper form, I would have read the entire contract in its entirety when it arrived in my email the next day. AND I would have cancelled the contract as one of the clauses is not acceptable (see example no. three).

The second example: Mr. Alaouli did not review any of the very important clauses in the legalese which protects Lowes and not the customer. Specifically Item No. 3., page 41 which says in part that “Neither Lowe’s nor the installer is responsible for start or finish delays.” Also, Item No. 5, page 41 speaks to ownership of the materials that I paid for. This item should have been pointed out to me, as well, as I find it totally ridiculous. In other words, I paid for stuff that I don’t really own until it’s installed?

I understand that only Lowe’s can cancel this contract. To that I say, well come and get all of the materials that are now sitting in my garage (which I cannot use) and back yard since September 16, 2022 and cancel the contract. Come and get “your” materials that I paid for….ahem, see why this sounds like fraud?

I went online yesterday to make sure your store on Broadway in Spokane had the Stay Green Winter Weed and Feed. It said there were 16 of them in stock. I was going there to help my neighbor who is very sick but needed this fertilizer. I have been a Lowes customer for many years. Well, when I got there, I couldn't find any bags of that fertilizer. I asked an associate "Glen" and he grudgingly looked for it and said, Nope, don't have any. I showed him on my phone your site which said it did. He said the store on Sprague had 20 according to his handheld device. I've already been there for almost 15 minutes so I asked if he would mind calling the store so I wouldn't waste a trip and gas. Again, grudgingly, he went into the main store to call---AND NEVER CAME BACK! I waited almost 20 minutes for him. So I left and went to the store on Sprague Ave, and Yes, they had it. Should have gone there first. I just can't believe how bad your customer service is this past year; it use to be the best! Just to mention that there was 2 other customers standing with me who were also trying to find that product, and they left your store and went to Home Depot.

They absolutely will not come to look at what they have done in poor quality install, as well as incorrect color on one of the roofs. Had I not visited the site they would have installed the incorrect tiles on the other roof too.

I specifically stated I wanted ply, not OSB, and they used insufficient coverage for one of the roofs using.. ..OSB. The other roof has a leaking valley which was also a point of focus brought to the attention of both sales and the installer.

We are in our seventies, had covid, chronically ill son, and could have had these properties rented prior to covid had Lowes corrected these issues when they should have done so Still lingering. No concern. Will our warrantees time out prior their resolving this issue?

2 Roofs Product and Install, botched 0% promo plus 2) $500 merch cards never arrived, Poor Install and WRONG tiles