Lowe's
Reviews and Complaints

Ordered $4000 of carpet on June 19, 2022. Was told July 8 carpet would be installed. No call from Lowes , we called Lowes and was then informed . Promised carpet will be installed on august 26. Called Lowes on August 28 and was told carpet isn’t even produced yet. We took advantage of 12 months interest free payments. Went into Lowes to demand our order be cancelled. Was told it’s a special order and a 20% restocking fee would be applied to our account. $800 . The carpet isn’t even made and how can you charge $800 on something that doesn’t exist ? Asked for the manager. Amy told us that’s the stores policy. We had to keep order open to avoid $800 charge. Was told carpet would be made on august 28. Called today August 29 and was told carpet would be made sept 8. To top it off Loews credit card dept made us pay our monthly payment. We have paid 2 monthly installments and have no carpet. We’ve contacted main office and only get a recording. I’ll never order from Lowes again. There’s no customer service whatsoever.

I bought almost $9k worth of appliances on 11/22/19 at Lowe’s. Was talked into the 3 yr extended warranty on 3 of them. My French door fridge has to this date been through 4 ice makers in 2 1/2 yrs. I’ve had 8 service calls for same thing, 4 service companies. The last call, last week, I called crying to Lowe’s because I had slipped & fallen on hard tile floor - due to ice maker leaking and I didn’t see it! I’m told by each Svc tech, it’s the design of the fridge, as the ice maker is located in the fridge & not the freezer. It’s a lemon! I want my $ back! I’m hurt!

This is in regard to Case #[protected], Order #[protected]. First, the refrigerator wasn't delivered when it was promised. Had to wait two extra days. When it was finally delivered yesterday, the installer failed to see if it was working correctly. Now we have a refrigerator but no ice or water. What does it take to get something done correctly? I want someone to come and fix this today. I can't believe this seems so difficult!

Debra Chadwick

Lance Chadwick

On June 9, 2022, i order a refrigerator online. i did not receive this refrigerator until July 2, 2022, but when the refrigerator was delivered on that day it had a damaged door. The delivery guy called the store and told them about the door, and they said that they will get the door replaced. it is August 28, and the door is not replaced yet. I have called the store many times and i get blown off every time. The last person I talked to his name was Jason. he said he would call me back and that was on 8/23/2022. if they can't replace it i want to return it. I am tired of being taken advantage of. #4140611, Model# QHE16HYPFS

Ordered a stove online from Mocksville store, but the stove was delivered from the Elkin store. I plugged the stove in and it didn't work. Called the Elkin store to let them know the stove doesn't work and they needed to come back and pick it up. The delivery guys had not been gone 30 minutes. The customer service lady at the Elkin store said I had to load the stove up and bring it back to them. That's a 120 mile round trip. Called Mocksville store and they said that the Elkin store should send a truck back to pick up stove, because that was Lowes policy. Mocksville store is Currently helping me solve this issue.

I am reporting about 2 things:

1. The Window Film Appln. Solution order (see below) is supposed to be shipped with the Window Films ordered but I am now being asked to pick it up

Order # [protected]

Window Film Application Solution

Item #: 63721 |Model #: GTA002

Unit Price $6.98 |Subtotal $6.98



QTY

1



CORA ALISUAG

4545 28TH ST NW

WASHINGTON , DC 20008

[protected]

[protected]@yahoo.com

Shipping Item(s)

2. The Window Film order I received is supposed to come with squeegee but I did not get it either.

Mesa 24-in x 36-in Non-textured Stained Glass Applique Window Film

Item #: 815766 |Model #: 01-0704

Unit Price $19.97 |Subtotal $39.94



QTY 2



Shipping Method - Standard 1 - 4 Business Days

Estimated Delivery Date: Wednesday, August 24, 2022



Order Date 08/21/2022

Total Savings $5.99

Subtotal $46.92

Shipping/Delivery $0.00

Total Tax $2.82

Order Total $49.74

Payment DISC ending in 1071 $49.74



Please resolve this issue.

Sincerely

Corazon Alisuag

4545 28th Street NW

Washington, DC 20008

I bought a refrigerator at the augusta maine lowes on august 20, the customer rep advised me that the refrigerator had to come from the warehouse and scheduled my delivery on august 26. on august 25 i received a voicemail confirming my delivery on the 26 between 8am and 12 noon. I waited all morning for my delivery and finally. called the august lowes to find out where my delivery was. The rep didnt have an answer for me and advised me he would find out and call me back. The rep called me back a few minutes later and advised me that they hadnt received it yet. I was so angry. where is the accountability. With the delivery confirmation i stayed home and had my refrigerator removed from my house, I am so upset at your company to be misled like this. this is not acceptable service. And to top it off I am a veteran and also didnt remember to ask for a veterans discount

To Whom It May Concern,

I have been shopping at Lowes for years and have spent probably tens of thousands of dollars with you. I love Lowes and have never had an issue with a product. Until now. I'm a veteran and really appreciate the way you treat us.

I recently ordered a set of two outdoor chairs and ottomans, the Item #: 5103777 |Model #: AWWC0259CC.

When I ordered them and paid almost $1900 for these chairs, I expected them to be of the highest quality, substantial outdoor furniture. When they arrived, they were not what I expected for that price. While they are nice enough; I would have never paid $1900 for these chairs. They were just okay! The assembly was difficult because the connecting holes didn't line up and were difficult to assemble and I was disappointed with the "heavy metal" frame, (not close). The frame was light weight and not what I expected at all.

I think your Vietnamese manufacturer let you down with this item. I have them assembled and on my lanai and I will keep them simply because it's a pain to take them apart and ship them back from Honolulu. It will be a long time before I make another online purchase from the Lowes Website. Very sorry for this purchase.

Sincerely,

Earl Hurrey

Honolulu, HI

[protected]@gmail.com

I ordered an additional piece of trim from Lowes in Mechanicsville, Va. several months ago. I cannot get anyone there to return my calls. Left message yesterday with an assistant manager by the name of Jime who was to have the manager call me today and he did not and is already gone. I went to pick up this trim and a message center up about 2-3 months ago. They brought out the message center and no trim. They went back looking for it and could not find it. They were to call me and never did. AL in the cabinet dept., I personally went to the store sat. 8/20 and spoke with him. He pulled up the order on the computer and was going to check with Diamond Cabinets and get back to me the first of the week and of course no return calls. Seems to be normal for this store. I have spent somewhere near 40k dollars since December with Lowes and cannot get a 135.00 piece of trim to finish the project?

Please call me at [protected]

George Taylor

8555 Camp Hill Rd.

Richmond, Va. 23231

Approximately a year & half, I purchased a GE washer. In June 20, 2022, my washer stopped working, and I had to use the extended warranty- Premier Group. On June 22, 2022, the technician guy came and stated it was the motor and he had to order a new one. On June 24, 2022, I left for military leave. On July 22, 2022, I returned home and mind you, during my time gone, no one had reached out from Premier with an update. I called to find out what the status was as Premier NEVER Communicated any updates. On August 5, 2022, the same technician returned to fix the washer. He stated, it was not the motor and did not know what was wrong. Since, then .. No word/ communication/updates from Premier since he was at my house. On August 10, 2022, I contacted Lowe's customer service to find out what was going on. Lowe's CS, advised he I had an appointment on August 15, 2022, between 8a- 5p. NO ONE SHOWED UP/CALLED TO CANCEL. I contacted Lowe's CS again to report this. Now Premier documented they did and ordered a part. I have called 3 times to Lowe's CS and spoke to a Supervisor this time as I continue to get the run around that Premier is reporting they show up and ordered parts. She would expedite the request; however, the part is on back order. NOW, the part is on back order, but Lowe's continues to wait on Premier to complete paperwork on the work they say they completed.. LIES.. They have not been to my house since August 5, 2022 and I keep getting the run around with both LOWE" S and PREMIER.. It is over 2 months with no washer... Each time I call, "the order was accelerated"... (on a back order part?)

LOWE'S REFUSES TO FIX THE PROBLEM...

On 8/25/22 at the Lowes in Kalispell, MT.

I purchased a fridge at Lowes on 8/1/22. I was told it could be expected to be delivered to my house on 8/17/22. The evening of 8/16/22 I get an automated phone call that my delivery should be arriving between 10am - 2pm. As 3pm came on 8/17/22 and still no one showed up or called, I called Lowes and their automated system said my fridge was supposed to be delivered, now between 2:30pm - 4:30pm. As 4:30pm came, I became concerned. I called the store and spoke to an associate who was not helpful. All she kept saying was "I don't know" "They have until 8pm to deliver your order". When I asked her if my fridge was even on the delivery truck she stated "I don't know, we can't look that up". I waited until 8pm and still no one showed up and no call. I called the store back and was immediately given a different number to call. I called that number and the gal on the other end could immediately tell me that the Lowes store received my fridge and it didn't get delivered to me because they didn't put it on the truck that day. She transferred me back to the store. This time I got a different associate who did look up the information to confirm that yes, they did have my fridge, but they forget to load it. She goes to reschedule me for delivery and tells me the soonest they can do it will be a whole week away! I could not believe that the customer service was so bad. She did provide me a small refund and stated she added notes to let them know this must go out next week. I asked her if there was anything I could do to ensure it got delivered the following week. She stated "No, this is on us." One week later arrives. The night before I receive the same automated phone call letting me know my fridge would be delivered tomorrow between the time of 12pm - 4:30pm. Same situation, 4:30pm came, no one showed up and no phone call. I call the store and the automated system said it was now 4:40pm - 6:30pm. 7pm comes and goes and now I know I am not going to receive my fridge. I wait until 8pm so the store cannot use the "they have until 8pm on me". I call the store and get the associate who "doesn't know anything". I ask her to please transfer me to a manager. She hesitates for several minutes, then says okay I"ll transfer you to the assistant manager, but he probably won't answer. I get transferred, and yup doesn't answer and the phone doesn't get rerouted to an associate. Now I know I have to drive to the store to get to the bottom of why for the second time I didn't get my fridge delivered. I go to the store, ask an associate if they could point me in the direction of the manager. The associate goes and lets the manager know I need to speak with him. When the manager comes out I explain to him I am quite frustrated that I didn't get my fridge delivered now for the second time. The manager shrugs his shoulds and says "we are using third party delivery" (kind of like "oh well don't know what to tell you attitude") I tell him the customer service I've received has been horrible and am not sure if that is just their standard or what is going on. The manager doesn't even ask to look into the situation until I say to him "can you find out why I didn't get my fridge for the second time". He looks it up in the computer, then states "I'm going to receiving to actually put my hands on your fridge". He comes back after 10 or so mins and says nothing to me just back to the computer. I ask him "is it back there" his response "yes" "I'm going to email the store manager to make sure we deliver it tomorrow." I said "no, I am going to take it right now. I don't trust that it will actually get done and you guys have had my money for several weeks right now without providing me with a product or service and you've been unable to keep your word the last two times. The manager is obviously angry and says "well I have to pull it out of the back and that will take some time because they are unloading the truck now". I ask "How long". He shrugs his shoulders and says "I don't know, 30 mins or an hour". I said okay I'll wait right here. I also told him I needed to be refunded for the recycle fee of my old fridge and the cord that they claimed to need in order to hook up my water line (said they couldn't use my existing one). About 40 mins later he emerges from the back with the fridge, goes back to the computer and completes my refunds. We load the fridge into the truck and the manager disappears. There was never a "I'm sorry this happened from any of the employees at the store" There was never a "Let me look into this for you and see what we can do" There was never a "thank you for your time". There was no urgency or care. The customer service I experienced was incredibly unprofessional and not a standard I care to ever experience again. The scary part is I don't believe Lowes would have followed up with me at all if I wasn't following up with them. I don't believe they would have reached out to reschedule my order or notify me of any delays. They would have kept my money, and the product and not provided any service.

Hello,

8 weeks ago, I responded to an ad in the local newspaper stating that Lowe's was having a sale on windows. I went in and talked to Rick, a sales rep and he informed me that a man, named Mike Gable would come out, measure my window needs and work up a price.

So, we waited and on August 4 a consultant named Mike Gable came out, measured our window needs and informed me that he would get back to me that evening. Prior to his leaving, I asked if I would be receiving a veteran discount. He looked like a deer in the headlights when I asked him that and he mumbled something about looking into it.

Well, that was the last time I heard from Mike Gable or anybody from the window department at the Carol Stream, IL store. I have called and gotten no satisfaction. I am now of course wondering if that may be due to my being a veteran and Lowe's not wanting to give a discount. Please advise

Jim Boland

The Case # is [protected].

I first called your store In Hillsboro Ohio (#2343) last year when I received an email from Lowes stating that I had returned items. I called the store to tell them I have never been to Ohio. They told me they had an employee at your store who has the same name as I do, and they got him. He stated he had returned the items and accidentally used my account. Ok. Please be careful and use your own account.

On August 11th, I received a Credit application stating that I had applied for a business account. I called Lowes Customer Service and told them I had not applied for a business line of credit. After several phone calls, the young man stated that they were going to run a purge on my email address to see if they could remove it from any other accounts. I thought the matter was handled, but all that happened was that my phone number was unlinked from my account.

Today I received another email, again thanking me for requesting a business credit card. I also received a password reset request, meaning someone is trying to reset my password. I called corporate again, and they said the request on August 11th had been updated as "completed". Evidently it was not.

I called three times this morning and spent an hour and a half on the phone with Customer Service. The Case # is [protected]. They relinked my phone number to my account.

They could not tell me which store in Ohio that the Scott Chisman I spoke to last year worked at. I googled it (imagine that) and found him to be working there in Ohio as a Pro Desk Supervisor. I called your store ID #2343 three times this morning, speaking with a manager and an associate. Each time the phone was cut off when transferring or just plain dropped. I called the Pro Desk also and the phone was answered and immediately hung-up on. So now I am becoming agitated.

Can you find out if the individual at your store, named Scott Chisman, is he trying to open a "Pro Account Line of Credit"? Did he try to reset my password this morning or yesterday? Is he using [protected]@gmail.com on his credit request or in his account?

If so, please ask him to pay closer attention and not to use my account. He is not the only Scott Chisman in the world, as surprising as it may seem, and he knows that.

Scott Edward Chisman

6712 Augusta Hills Drive NE

Rio Rancho NM 87112

[protected]

[protected]@gmail.com

Webster NY Lowes has an AWFUL delivery department. Stay away! Delivery was originally scheduled for 8:20 am on Wednesday. They showed up at 10:30 with a dented fridge, workers that did not want to work. Was told everything you can imagine from their delivery department. I had to wait until Thursday (today) for a “first” delivery of the day (so I was told). Again, had to call because no one showed. Low and behold, it never got put on the truck. Meanwhile, I am losing all cold and froze items. Spoke to Adam Stienmetz who could of cared less. Asked to speak to manager but he couldn’t transfer me because he was on a conference call. I offered to wait, he would not let me. Manager would call me back…. Yes, you guessed it, I have not heard from anyone.

Bought and paid for a washer/dryer with in home setup. 3 days in a row they said they would be here and 3 days no show, no call, nothing. Calling Lowes is a punishing experience, they are NOT the delivery people and therefore have no way to contact them (their words) and don't care. They then connect you to another line which offers 5 or so choices which CANNOT be chosen so it repeats the choices to you ad infinitum until it disconnects you from the phone call. Even when asking not to be sent to the phone help purgatory, you are sent there again on the next call. This seems to be a Nashville thing since store #1184 in Omaha is NOT like this and delivers exceptional service.

Someone get Marvin the Martian on this.

In Sept 2018 we purchased an in-store EPP for a Gas Range, Microwave, Dishwasher and Refrigerator.

About a month ago the Oven on the Gas Range stopped working. We contacted Samsung who sent an Engineer onsite at $145.00, to diagnose a faulty Oven Igniter which will cost about $495.00.

Our efforts to open a claim online with Assurant was not possible because not all of the 4 appliances purchased were listed.

Instead they listed 2 Dishwashers and 2 Refrigerators and left out the Gas Range and Microwave.

I have spoken with Assurant several times and provided email proof of purchase and still they need more information to open a claim.

I bought my Frigidaire refrigerator back in 2020. I got the warranty. My ice cube maker broke down almost 2 months ago. Lowes sent over a repair shop that is an 1 1/2 hours away, for them to come to my house, look at it for 5 minutes then leave. Came back 2 weeks later to install a part for the ice cube maker still not working. They said to give it a day but no, its not working. They closed the account also. I called Lowes they referred someone who was about 1/2 hour away but when I called them they said they don't service my area. The only other company was this far away one, who, still is waiting on my new part, and cannot tell me when its coming in. This is absolutely not acceptable. Lowes also makes an appointment, only to find out the repair show never gets these appointments, and of course do not show up. I cannot and willnot be taking off for people that don't show up. Is Lowes going to pay me for my time off? I think not. I will never buy an appliance from Lowes again.

hello pamela goodman

work id 4256446 april 14,2022 about 920pm

my working days are thursday,friday and saturday 7pm to 6am

Iwas working on the inside the truck pushing the product down the belt. as i was moving my right leg went down the hole inside of the truck... i put in my paper at

segwick already i put it in under workmen compt. but, the store manager MR. RODNEY LEONE... has not and will not fill out the workmen compt paper .i have get a lawyer to go after the company .since he has not fill out the paper. they let me go and is tryin to close the case... like it never happen.. there's a video. unless they easer it .or copy over it. segwick said it's rodney to fillout the paper and send it into them... my lawyers name is WILLIAM S. GANN.

office [protected] ask for BONNIE MITCHELL PARALEGAL...

I purchased a Giangi faucet and sink set on 7/18/21 from lowes in Mansfield Pa. The faucet has broken and is leaking from a plastic connection on the main line. I've made several attempts to contact the company via phone which they do nor answer and email that also goes unanswered. I have a pic of the connection that is leaking as well as the receipt of purchase from lowes.

Washer and dryer were delivered in August 18th. We are moving so we just got to install and test them on August 20th. The Lowes contracted deliveries through some random company and basically a bunch of people who didn’t speak English showed up in a tiny rental van full of appliances. It’s obvious they were not properly stored/transported or the dryer was dropped. They even forgot to remove the screws that are put in to prevent the washer from spinning during travel.

The dryer is badly dented on both sides and the dents are impacting the rotating drum while it operates. It makes a very loud thumping noise. I called the customer care line and they refused to replace it or accept it as a return. They’ve said I need to contact GE and have a service technician come out. That’s gonna be another week now without being able to effectively do laundry. Then we have to wait for someone to come replace it. So now we may not have a dryer for an entire month. I have a job. I need clean clothes. I’m out $900 right now.

Anyway, I’m disputing the charge because the goods were damaged and Lowes refuses to replace them. I will not be doing business with Lowes again.