Lowe's
Reviews and Complaints

I bought not wile a go a bed Item # 4137097 model BS0002LBDTTNM Order # [protected] for $203.64

I would like my refund for manufacture defect, bed is broken on one of the sides, I follow assemble instruction's

one of the sides stars to separate and finally broke it's been so short time of use, I am not happy with the product VERY POOR QUALITY OF MATERIALS

Please let me know how do I return this product

I took some photos that I can provide if need it or just unassembled and bring it back to the store.

And expecting to have my money back guarantied.

I bought this item at lowe's trusting quality guaratied.

Dear Corporate Office:

After having several flooring companies come to my home and visiting a few flooring showrooms I decided to select Lowes to take care of my flooring needs. I was very pleased with the customer service I received from Lowes at the time of my flooring selection. I selected the Lexington Oak Luxury Vinyl Flooring.

Prior to my flooring purchase, Lowes sent out an associate to take the measurements of my entire home. My home’s floor is a mixture of terrazzo, original hardwood, and concrete. The associate taking the measurements and I discussed the uneven floor areas, and I was told by the Lowes associated who conduct the measurements, that Lowes would not level the floor areas and that I would need to have a company to level my floors in certain areas. I did just that. I had someone to level the uneven areas and Lowes sent the same individual back to my home to check my floors areas of concern. He shared again that the floors were not leveled and needed to be leveled with self-leveling in those areas.

I later, received a call from the sales associate at Lowes who shared that Lowes had received all the information and measurements regarding my floors. The sales associated and I discussed the flooring notes and measurements. I was concern about the instillation, I asked do I need to have someone to come again and level the floors. The sales associated assured me that the Lowes installers would take care of the uneven floors and not to worry. I felt confident that Lowes would take care of the uneven floors and I would be satisfied with the instillation. So, I proceeded with my purchase of the Lexington Oak Luxury Vinyl Flooring materials, delivery, and instillation which totaled $18,436.02.

My flooring materials was delivered on June 10, 2022. By mid-June, I received a call from an associate from Keller Interiors and said that he was at Lowes to pick up my flooring. I expressed to the young man that all the flooring materials had been delivered on June 10th to my home and I was not sure if all the materials I had paid for was delivered and accurate. He replied that Keller Interiors is responsible for my flooring materials from Lowes. The reason why was that Keller Interiors would make sure that all materials ordered was accurate and then I would receive a call from Keller Interiors to schedule my instillation. He apologized for the error.

In the early part of July, I received a voice message from Keller Interiors informing me that Keller Interiors would be in my area and to call back to confirm my instillation for July 18th. I contacted Keller Interiors and spoke with an associate to have someone contact me about the scheduled date, because I would be out of town and the date needed to be reschedule for the week of July 25th. I received another call from Keller regarding my requested date and said that would be fine that this date was available. I later received another call from Keller Interiors associate, to change the instillation date to August 1st.

I asked why the date change and the Keller Interiors associated expressed that the reason for the change was because of the size of the job, the issues with the floors and that the supervisor wanted to be available during the time of my instillation to ensure the instillation of my floors would be installed properly. I agreed to the date change and the instillation date was rescheduled for August 1st. At this point I was frustrated, disappointed, and disgusted with my flooring purchase from Lowes. I was even more upset at this point because it had been 56 days with flooring materials in my home, and I have already paid $7,436.02 of my $18,436.02 on my Lowes line of credit.

August 1st arrived, 5 installers arrived and said they were at my home to begin the instillation. I asked are you from Keller Interiors because the truck they arrived in said “Montana Flooring.” I was concerned because I was expecting Keller Interiors. I was unsure of who was Montana Flooring; it was not communicated that the instillation would be from a sub-contractor. I was expecting Keller Interiors, and it was not until later that I was told by one of the installers that we “all work for Lowes” and Keller contracted the instillation to us “Montana Flooring.” I asked for the supervisor, and they all replied, “we are all supervisors.”

I immediately began contacting Keller Interiors and Lowes. I left a message with the service at Keller Interior and was put on hold at Lowes. At this point I was speechless and allowed the installers to begin working. After no response from Lowes or Keller Interiors.

I explained the issue with the floor and one of the installers expressed that they would work in the farther rooms and the living, family, and kitchen would be the final meeting point. Day 1 there were 5 installers, Day 2 only 4 installers showed. In addition, 26 boxes were found to be the wrong flooring. I had to contact Lowes and 26 boxes was returned for the correct flooring. Day 3 two installers showed, and the other installers came several hours later. On Day 3 another associate from Montana Flooring arrived regarding my stairs I told him what I wanted, and I was told that Montana Flooring could not do what I wanted and was to hire a carpenter. Again, I am speechless, disgusted, frustrated, and disappointed.

I immediately contacted Lowes and was on hold and unable to speak with someone about my concerns. Montana Flooring provided one option for my stairs. I expressed I have been charged extra for stairs and I have only one option. which I did not like having the vinyl cover the entire step and riser, he suggested again I hire a carpenter based on what I wanted, and Montana would return place the flooring on the step and not the riser.

On Day 4 no resolution on the stairs. The installers finished installing the remaining floor and realized that there were not enough baseboards to complete my family room. I contacted Lowes and was placed on a hold. I called back and selected the option for orders. I spoke with a Lowes representative and explained that my original order was short 6–12-foot base boards, the associate placed the order and explained it would be delivered to my home. I continued to contact Lowes and finally reached a flooring associate. I shared that my original order was short, and Montana Flooring agreed to pick up the materials.

On Day 5, I was expecting Montana Flooring to return with the base boards to complete the instillation. To my disappointment, Montana Flooring did not arrive back to my home to complete the instillation of base boards and stairs.

On August 6th I emailed Lowes where I made my flooring purchase regarding my incomplete instillation and expressed that I could feel the dips, sinks, and hear the squeaks in certain areas when I walked on my floors. I also included pictures in the email. I was given the run around, Lowes placing blame on Keller and Keller placing blame on Montana Flooring for the incomplete instillation and instillation over the uneven flooring areas.

Lowes spoke with Keller Interiors and Montana Flooring returned to my home the following week and pulled up the floor where the floor was uneven. Montana Flooring releveled the floors, and it seems to be worse than before, and my instillation is still incomplete.

I believe on August 11th, was when I met with Steve from Keller Interiors and Jason from Montana Flooring to discuss my stairs options, the incomplete instillation of the base boards, and uneven areas. Steve expressed that my flooring instillation was “out of their companies’ scope.” However, Steve and Jason agreed to complete my stair instillation the way I wanted, and install the baseboards, along with releveling certain area of my floor. Steve also shared that the other area that are uneven would not be noticed because furniture would cover it. This did not meet my satisfaction.

Having flooring stored in my home for 56 days and waiting 2 months to have my flooring scheduled for instillation, incorrect materials delivered, missing materials, it is August 22, and my instillation is still incomplete. Although, I am satisfied with my flooring selection, I am extremely disappointed and disgusted with my instillation and the fact that I am paying for flooring instillation that is incomplete. I look forward to your response.

Respectfully,

Ms. V. Collins

On 8/8 we had a whirlpool washer, hoses and stacking kit delivered to our home. We paid to have the old machine hauled away. Upon arrival the delivery driver informed us he would not remove the old machine or stack the new one because it was a gas dryer. The dryer was already hooked up and had a long line for gas that they didn’t need to do anything with other than life the old machine off and slide the new one in. Instead they demanded cash to finish the job or they would just leave the old machine and the new machine in the middle of our living room. My husband went and got $100 cash for thrum to finish the job. They proceeded to use our old parts and kept the new o es we paid for. Didn’t refund us for those. It was a miserable experience. We will not be using lowes agai.

I purchased vinyl flooring and labor to install from Lowe's.

Your installation company said floor was uneven and they could not install. I have been trying to get my labor refunded for almost a month with no luck. Installation tells me they sent notifications twice to store telling store to refund me. I talk to the store and I keep getting told to talk to Installation. I did have another company level the floor and install floor tiles. I paid the labor fee to va beach store and should not have to go to Installation for refund. I had Lowe's install my windows with no problem.

Please help! My order number is [protected].

Thanks

The Bowling Green, KY Lowe's installed a floor at my son's house. They did a good job. After the installation, the nightmare began. They were scheduled to pick up leftover material for a refund. After failing to show on 3 occasions, they finally got it returned. From there it got worse. After calling the store a zillion times before any even answered, I finally talked to two 2 managers (Dan and Jeremy). Both promised the refund would be deposited into the account that was charged. After over a week, I have been trying to call to get a status. When I can get someone to answer the phone, they "promise" to call back, but never do.

I am 63 years old and have never seen a worse excuse for customer service.

Signed. Still waiting on refund

I placed an order for a tub, surround, cement board, shower fixtures, toilet and refrigerator. The order was placed in August 8th and set for delivery Saturday August20, 2022. At 10 am this morning, 8/19, I get an email that my delivery has been rescheduled for Wednesday between 8am and 8pm. I immediately try calling and after 37 minutes in hold I finally get someone on the phone that seemed very sorry for this but had no idea why or who changed the delivery. I have a contractor set to be at my house on Sunday to do the i stall and I took Saturday off work losing $300 pay so I am sure to be here for the delivery. After three calls no one can give me answer or change my delivery back! Now I am out pay and the deposit I had to give the contractor to come on Sunday and all your team can do is say no o e knows.

in March 2022 I ordered appliances for my NEW home - I purposely choose a suite of products for my kitchen, and spent $4000, the purpose of choosing the appliances I did was to get a 10% rebate. Lowes randomly canceled one of my appliances and then I was unable to reorder it because it was not available. I spent hours and days trying to get this dealt with, with no success, the customer service rep can only do and say one thing - no matter how many times I requested to escalate the situation there was NOTHING they could do. I reached out to several district managers via LinkedIn to possibly help me and they didn't respond. I lost over $500 on the rebate I should have gotten and had to go to Home Depot to get the other appliance. I paid my entire $4000 balance off within 4 months and then I randomly get a letter stating my credit limit was reduced to $100 - are you kidding me? What am I going to do with $100 limit? I absolutely hate this company. They really need to fix their customer service. I will never ever shop there again, ever.

Twice between the 7-13 Aug. I visited store #2918. The 1st time there was one cashier with very long line & everyone else standing around BSing & laughing, doing nothing, particularly 2 female employees chatting & laughing over a scanner. The 2nd visit I couldn't find any help in a dept. I was in, so I proceed to the front to ask for assistance, & damned if it wasn't the same two females with the scanner doing nothing. When I politely ask for help with a price check, they acted like I pissed in their cereal.

Today I go in store #0609 & the only registers open were self checkout, the one register with a clerk was standing there looking dumb struck complaining her register crashed & proceeded to turn her light off. I go to the self checkout & ask for help entering my veteran status & she looks at me & says she had to help a customer 2 registers behind me, how the hell is that?

I'm a veteran, spend quite a bit of money in a 12 month period with Lowes, been doing business there for 30 plus years, but I'll go out of my way in the future to find a Home Depot!...Alton L Dalton

Good afternoon,

I’m writing to you in regards to a tractor purchase I have been trying to complete.

JD S130 22HP VTWIN 42-IN HYDRO EC

Order # [protected]

Invoice # 90144

Ordered : 23rd of July

We were told delivery date would be on 31st of July. I received a notification on the 31st telling me that the tractor wouldn’t be here until the 5th of August. On 5th of August I called and was told by the store (#2556) “they were sent the wrong one“. On August 6th we went down to the Lowe’s in Santa Fe New Mexico to speak with somebody. When I spoke to the manager he said he was new and that he would get somebody else to help me. Someone above him from the office went on the computer to look for the tractor. She explained to me that the tractor was there and that I should drive around the back of the store to load it up on my trailer. When I drove around the building I met with one of the associates at the back cage and he said that they found it and that they have to roll it up to the front of the store because there was too much merchandise in the way. So we drove up to the front to the customer service entrance. They proceeded to roll out a John Deere tractor that was not the one we ordered. They were trying to give me a John Deere S110 which is not the correct one. And on top of that it looked like it was used. So I went back inside and one of the associates help me out. He went on the computer To cancel the order and restart the process. He re-ordered the tractor.

JD S130 22HP VTWIN 42-IN HYDRO EC

Item #: 2593118

Invoice # : 15147

Order Date : 08/06/22 10:36 I was told that it would take an additional 7 to 10 days to get the tractor from your distribution center in North Carolina. The delivery date was set for August 16th. Once again my delivery date is here and I received an email saying now it won’t be here until 20 August. Never in my life have I had so many issues with a purchase. Please look into the delays with my order as soon as possible. If I don’t have a timely resolution to this matter, I will cancel the sale and you will lose a valuable (and once loyal) customer. I’m beyond disappointed with Lowes. You wouldn’t think a company would have this many problems trying to sell a product. I appreciate a speedy resolution.

Mark D’Antico

LG Model # LMXS30776S /02

Wednesday, August 3, 2022

5:18 PM

SERIAL # 604KRKS15421

We purchased this refrigerator from Lowe's Home Center on 07/21/2013. Right after it was installed we noticed it did not cool. We called Lowe's and they sent a repairman out who replaced the compressor.

We moved this refrigerator from Green Lane, Houston, Tx. 77066 to

St. Chappell Hill, Tx. 77426 at the beginning of 2022. Around 06/27/2022 we noticed it wasn't cooling so we called Steven and Jane Appliance Repair Ph:[protected]. He came out and diagnosed that the compressor was not working properly. He told us there was a shut off that was not connected correctly to the compressor and that when the compressor gets hot this shuts the compressor off so it can cool down. He told us that LG's warranty on Compressor's are for 10 years and that we should call them to get them to replace the compressor. But he said in the mean time let it stay unplugged for the night and then see if works the following day. So we called LG and they scheduled A&E Appliance Repair to come out on 07/05/2022 but we could not be here the day they first scheduled. The refrigerator started working after plugging it back in. So they rescheduled for 07/27/2022 almost a month later. Good thing it started working. We wanted them to come check out the compressor anyway so we let the order stand.

When the repairman got here he said that if this was the refrigerator that he thinks it is then he will have to change the PC board out along with the new compressor from LG and he said they do not cover PC boards. So he saw the part that was not connected to the compressor and agreed it was not installed correctly but kept having to text his boss about what was wrong. So he took off the cover on the back of the refrigerator (AS I WAS WATCHING) to the PC board, or motherboard as he sometimes referred to it, and said yes he thinks this is the one that will need a new motherboard to be able to replace the compressor. He kept checking his phone and then tried to call his boss but said he did not answer and said he would only text him. So he plugged an electronic device, that looked like it had a USB port on it, into the back of the PC Board and said yes this is the one that will need a new PC Board and he didn't think LG would cover that and a new one would be approximately $1100.00. About that time he let the device slip out of his hand and it touched the back metal cover and made a spark big enough for me to see. I said that just sparked big time and he said "WHAT? YOU saw it Spark?" I said yes! HE mumbled something, got up and went to his truck and came back and closed up the back of the fridge and said you should call LG because sometimes they will cover the PC Boards especially if you talk real nice to them but if you speak mean they won't do anything. He said call them now and I will wait but after he got through closing up the back he got out of there as quick as he could and said he would send a receipt for his repair. I even gave him a $10.00 tip and he thanked me. I called him later but he did not answer and so I texted him and asked if he was coming back out since he implied that he would after talking to his office and of course, no answer. After getting in touch with LG they kept implying that they don't cover Motherboards only the compressor. I told them that the people that they sent out shorted out my refrigerator. They kept saying they don't cover PC Boards only compressors. I kept telling them that their repairmen that they sent out shorted out my refrigerator. They just didn't get it!

On Monday August 1st I called A&E at [protected] and spoke to Jeff and explained what happened and he said he will talk to his supervisor and after a long hold he said he would schedule another appointment for Wednesday, 08/03/2022 between 8 and 5. I said is he going to bring a PC Board and compressor and he said yes and that they (A&E) would cover the PC Board and LG will cover the compressor. I said cool, thank you very much.

We waited all day for anyone to show up and at 4:45pm we called A&E back and explained all this to Jackie and she hung up on us. I called back and spoke to Alisha and explained what had happened. She said for me to hold on that she wanted to write up the technician that he had lied about him offering an estimate about how much it would cost to get it repaired of $1400.00 and then we denied his estimate with an X as a denied signature. We told her we were never shown an estimate and why would we sign with an X. After she returned she explained that we would need to contact LG again and make sure they will make another appointment and issue an APN# to them (A&E). Then she explained that we would need to call their Sedgwick dept to get them to warrant the PC Board.

So I called Sedgwick spoke to Ben at 7:20 on 08/03/22 and he said they only cover home repairs caused by the appliance malfunction. He gave me another number to call which was Sears Escalations & Recall Appointments Ph:[protected]. They answered as Sears home repairs. I explained the issues to Dominick and then he switched me to Reza in the scheduling department which I had to explain the whole thing all over again. She scheduled another appointment for August 24th, 2022. That’s 3 weeks from now and we have already been without a fridge for a week.

So I called LG back on 08/04/22 at 10:12am and spoke to Don and explained everything again to him and asked him since they were responsible for my fridge shorting out I should be able to rent one until they come out to repair mine. He said he will call A&E and try to get an earlier repair date and would definitely call me back today. He did call me back to let me know he was still trying to get in touch with them. I said Ok but never heard from him again!

So I called LG again on08/05/22 at 11:09am and had to sit through all the automated questions again just to be able to talk to someone with customer service whom I spoke to Conie and asked if I could just speak to a supervisor. She asked for all the details again and getting frustrated I told her I have spoken to a half dozen people and was tired of telling the same story over and over with no help and could she Please just connect me to a supervisor. She said she will see if one is available. After being put on hold again she got back to me and told me that they were all busy so she suggested that she would have one call me back or I could wait on hold and I agreed to the call back. I asked if she had my number and she said she did and then said she has my information in front of her (So she had all my details and I did NOT have to explain it all again, so why do they ask?!).

08/15/22 Today we received notice by mail that A&E has not received payment for services from 07/27/2022. We made a copy of the carbon copy of the check and so I tried calling the number on the front of the letter and that was to either make a payment (Press 1) or something else (Press 2) so I pressed 2 and it hung up. So I called the number on the back of the mail stating Send All Correspondence to or you can call [protected]. So I called and it said that number is not taking calls at this time.

So I called Lowe's Home Improvement and spoke to Mick from the LAR Dept. and explained my situation. He said I had the wrong dept and he will transfer me to Courtney in the Business Advantage dept. since that was the card I used to purchase it, and after a long wait I explained the situation to her upon which she stated I had the wrong dept as well and she was switching me to the Customer Care Dept. I told her what card I used at the time and asked her to make sure she was sending me to the correct dept. She said it was! Wellll, guess what, according to Shanyque in the Customer Care dept, and after explaining the situation I had called the wrong dept . Imagine that! So I said do NOT switch me again that I want to talk to a Supervisor she said OK and put me back on hold. After another long hold I was switched to LG. Wow so now after another long hold Aisa answered and I explained everything to her. She said that LG would cover the motherboard and the compressor but I would be responsible for the Labor. I again explained to her that the refrigerator was working fine until A&E showed up and shorted out the motherboard. And again I explained that I should not have to cover the motherboard since it was working fine and that LG should cover the compressor and the motherboard since they were responsible for damaging them. I asked since your repairman destroyed my refrigerator are you going to cover rental for another one until they can get it fixed? And Of course she said No. She said that someone from their Presidential Liaison would contact me within 24 hours and I explained that this was promised to me before and no one called. I explained I would give them the 24 hour time limit but if no one calls I will have no choice but to start Legal prosecution against them, A&E, and Lowe's. I spent over an 1 hour and 45 mins. on todays call.

08/16/2022 since I received a letter from A&E yesterday that they did not receive our Check, that we gave the so-called technician, I contacted our bank and put a Hold on that check! Still have not heard from LG or Lowe's

Spring off 2020 had new roof installed to replace original roof on house built in 1998. Contractor decided to save himself some money by reusing original flashing, paid for new flashing in contract. Winter of 2020 roof started to leak from ice around old flashing, contacted Lowe's who then contacted RM Property Solutions that installed the roof who came out on a day that was raining and sleeting and said the weather was to bad to make a proper repair so they just put caulking over all the nails in the flashing and said they would be back to finish. Did not come back. Winter of 2021 same leak returned, RM (Russ Miller) came out again and told me I would be put on the schedule for repair. Writing this August of 2023 and still waiting. I wish I had seen the other complaints on here before I had Lowe's put my roof on.

To: Lowes Upper Management

My Husband and I purchased a washing machine in store 07-29-2022

At the Newport TN location (store #2609).

Paid and scheduled the delivery for Sunday, 8-7-22, between 8AM and 12PM

AS IS STATED ON MY RECEIPT.

We were told we would get a call when the delivery was on its way.

Problem: After waiting over 3 hours, called Lowes to see when our washer would be delivered since no one called. From 11:15AM to 5:15PM; I was constantly on the phone with Lowes and a 3rd party dispatch. 6 hours of trying to get answers. I was disconnected, given misinformation and never spoke to anyone who could help me.

I rented a pontoon boat for 2PM to 6PM which cost $250 that I lost because obviously I was still waiting for my washer to show up. We were supposed to celebrate my nieces 30th birthday which never happened! The Washing Machine finally arrived at 5:45PM!

My husband and I have been Lowes customers for years. In the last 12 years we bought all of our appliances from the Newport TN location. Lowes always delivered, no problem.

This fiasco ruined our entire day! From waking up at 730AM on a Sunday ; which is my only day off. Waiting, then calling, then being put on hold for hours on end.

The very next morning (Monday), I drove into lowes to speak to a manager. I was told no managers were on duty til the afternoon, was told a manager would be there at 1PM. Was also told to wait til 1:30 to give her time to prepare for her day. I drove there again at 1:30pm. I was told “MaryLou” would be right with me. While I waited at the service desk area I heard complaint after complaint about appliance fiasco’s at this location. After 30 minutes MaryLou appeared. She was sarcastic and very unhelpful! In the end she blamed the 3rd party delivery company (“Retail Direct”) and told me there was NOTHING she could do to make things right. I said “WHAT?” Im the GM of a restaurant for the past decade, I take better care of customers that buy a $12 meal!

She told me “technically they have from 8AM to 8PM to show up”. That was NEVER mentioned when we bought the Washer Nor does it say that on our receipt!

She also grunted, “I hope you don’t think im giving you a $250 refund!” I didn’t ask for that BUT NOW I think Lowes should gift card me something real close to that!

I asked her to give me a phone number/Email address to someone who would make things right with a loyal customer. She proceeded to give me a number for Retail Direct; which I had already called many times. Furthermore, I didn’t purchase from Retail Direct, never heard of them. I purchased From LOWES!

What a horrible experience and horrible reputation is unfolding at this location!

I hope someone does the right thing. There’s a ton of other places to purchase all of our appliances, tools, paints, flowers, seasonal decorations, patio furniture, etc., etc., etc.!

One last thing. When you give customers a timeframe; stick to it. Their time is very valuable. 6 hours late is UNACCEPTABLE without even a phone call. The delivery guys were nice enough but customers will NOT appreciate when the delivery guys show up dressed in shirts and socks with pot leaves on them.

Make it right, don’t loose a valuable customer.

I have been having lots of problems with Lowes appliances. Dillion the assist mgr and Tom who works in appliance have been very rude and hateful to me because I sent a stove back that was not the one I purchased. I finally got the stove I wanted but it had to be in white. I also purchased a microwave and paid cash. Since, I had to take a white stove , I requested the microwave also be white. Tom said I had to come into the store and get a refund on the black and the take it and pay for the white. So, I went into the store and was told I did not have to come in. They changes it as if over the phone. Then, the wrong phone number was given to the installers and they could not bring it out and they texted me and I gave them the correct one. Then, they bring it out and it is not white, so they took it back and said they were going to go get a white one and bring out. That was about four hours or so ago. when I call the phone said mailbox full. Lowes appears to have me blocked from calling because they want me to take the product they want me take. They pond a riding lawnmower off on me that was different what I purchased and paid cash for . It had to be repaired and they picked it up about two months ago to be repaired and I have never heard from them about this lawn mower. No lawnmower is listed with my phone number. I am a 75 year old widow and there are about four folks a lowes that taking my money and giving me what they want to give me. They continue to send out the wrong appliances. I have all my receipts. I have never been to a store and seen such disrespectful and rude folks as Dillion the assist mgr and Tom. I do not believe I would get this bad treatment if I put stuff on a credit and was not a 75 year old widow. This appears to be effecting my blood presure and heart. I have been waiting and I have been have weak and black out spells from all this mistreatment. All I want is what I have paid for . my microwave and my lawnmower fixed and brought back to my home in new condition. I am having to pay for my yard to be mowed, because Lowes picked my lawnmower up to be repaired and not brought it back.. I also purchase a new micro waver to match my stove. and lowes has not brought it out.

Lowes has my phone number blocked and I have to drive to Lowes in order to talk to someone about my purchases.

This is wrong , I am 75 years of age and having to drive across town to Lowes when I want to find out about my purchases. THESE FOLKS NEED TO BE FIRED.

Ruby Worley

[protected]

105 Willow Oak Dr.

Hot Springs, Arkansas.

My husband and I came to the Indian harbor Beach Lowe's Saturday 8/12/22 to purchase a washer and dryer. We needed a washer that day and ask the salesperson what was in stock to take home. He had a washer on site, but stated the matching dryer was available at the warehouse and if we could wait till tomorrow, they both could be delivered Sunday. We received a call Saturday evening at 7:20pm that they would be delivered Sunday between 12:30pm and 4:30pm AT 5:30pm I called the store and asked where were, I was informed they would be delivered on Thursday the 18th, I am extremely anger, if we would have known this, we would have taken the washer that day and ordered the dryer, as we needed the washer ASAP, as we informed the salesperson. This is unacceptable business practice, and this is the first and only time I will ever be purchasing anything from Lowe's. I am sorry now I didn't travel the extra couple miles down the street. This has put a huge inconvenience on me and my family.

I purchased a charbroil professional grill and the ignition system didn’t work. I called to complain and the store manager from Roxboro Rd in Durham told me I must take the whole grill back for replacement. I live 30 minutes away and it’s a hassle to load this complete grill back up to return for a $15.00 module they could replace. I say it should be my convenience since their junk was assembled wrong and sat out in the weather until it shorted.. I may return it for a refund a purchase it from Home Depot.

Order#[protected] item#1130061 store #0444 l was on the internet looking for zero turns. The Raleigh NC store showed 2. I contacted them and they said that they had one, they had just sold one. I drove to the store and spent at least 10 minutes looking at the item to make sure it’s what I needed. I finally found an associate (don’t know his name but was very helpful), and purchased the item. I had an employee go to pick it up and he sent me the enclosed pic. I spoke to a very contemptuous manager of 14 years. Sorry didn’t get his name. I mentioned that that wasn’t the mower I selected. I asked if you could replace the seat, his response was NO, we don’t order parts. This all happened 8/13 and 8/14.

[protected]@MSN>COM

In early part of 2021, we purchased hardwood flooring and installation of the flooring for 3 bedrooms, man-cave and staircases from Lowes for our home. We picked the color that matched our hardwood floor in our livingroom and the type of wood (bamboo) we wanted. Lowes provided the quotes for not just for the purchase of the hardwood but also for the installation and all the materials that would be needed for installation and purchase of the hardwood.

I asked my wife to serve as my surrogate or proxy in this venture as I was staying in Crossville, TN at the time on job assignment. When the hardwood was delivered, it was not the same color we picked and she protested. When I returned home on weekend, we went to Lowes to advise the gentleman who took our order but he was not there. Another Sales Associate attended to us and advised that the change could occur since the job of installation had not started, we reconfirmed the color and promised to leave a note for that person that was our sales person and also to his supervisor.

My wife followed up after I had returned back to my job assignment and tolld them the color was all wrong and she was not accepting it. After several negotiations, the Lowes Pro agreed verbally for a courtesy discount of over $1,200.00 upon acceptance of the wood as it with regard to color only and upon completion of installation..

The first group of installers sent by Lowes came and one of my wife’s sneakers was missing. She immediately advised Lowes that she would not accept that crew, a one-man crew was sent who only worked in one bedroom and the half and he never returned to complete the task. This unprofessional behavior infuriated my wife and she called Lowes Pros which then came to see the world and promised to send a crew that would get the job down and promised additional $500 discount. The new team did not show up until about 3 weeks. This team completed the work and advised us to wait at least 24 hours before we could go up.

The staircase was done poorly without regard to the standards for staircases in Wilson County; it has strips at the edges that could trip a walker off , no stair-noses and that crew took some of the materials that we had purchased from Lowes for installation, claiming they would return them for us to Lowes. They never did. My wife protested again to Lowes Pro and Mike came and told my wife that the whole of the staircase would have to be torn down and rebuilt and offered another $1,000.00 but my wife told him that we had not received any of the discount. Mike replied that he kept a detailed record on their computer and once the job is completed the discount would be applied.

When I finally returned home in October 2021, (I got emails from Lowes Pro) about our problems and they advised my wife that they have ordered the stari nose and at one time, we were told it was sent to the wrong address. Some weeks later, we got a delivery of additional hardwood plates but no stair nose.

On March 25, 2022, 2022, I spoke with Ms. Teresse Elzie, the store manager of Lowes at Hermitage and showed her the pictures of the staircase. She promised she would get to the bottom of it and would get the job done correctly; meanwhile some of the hardwood plates installed have begun to separated. Ms. Elzie left a voicemail for us on Monday or Tuesday advising that she was told the stair nose had come and we should call to schedule installation. We did and a date was given and no one showed up for that date and day.

Sometimes in early April, my wife received a call from Lowes Scheduler and advised us someone would be coming to finish the world. Angel showed up without any material to do the work because they told him the supplies were already here though Ms. Elzie, the store manager had left a voicemail to advise us that Lowes indeed had the material. Angel could not do anything but to call Lowes and forced with them. My wife spoke with Mike again who agreed to come again on April 13. I went to Lowes on April 12 to speak with the store manager but unable, I left a written note for her and called her twice that day, she never returned my calls or note.

Mike showed up on April 13, changed his tune, disrespectful and insisting that Lowes never installed staircase. Then ,who brought the staircase materials, who brought the installer and why was that installation included in the contract? Mike was disrespectful and I assured him, I would get an attorney. He promised my wife, he would see what he could do though proper installation hardwood plates in all those places in our house that we identified when we paid. He did not call back that afternoon and the following day instead a woman called from Lowes to advise my wife Lowes was not going to rectify their mistakes and lack of supervision of its contractors.

A week later, I saw the store manager at the gardens checkout and she asked me if the work had been done to our satisfaction because they told her, they took care of business. I told her no but we are going another route.

At 2:05, a Lowe's delivery truck just sped through my street. Actually, gunning his engine to go faster. That sound is what made me look out my door. My address is 310 S. Mulberry St. Dexter MO 63841. We have many pets and young children along this street and would appreciate it if you would ensure this not happen again. Thank you.

"Your complaint appears to be too short and it will unlikely be resolved and/or attract any attention."

You're kidding me, right? Should I just keep typing? How about I copy and paste?

At 2:05, a Lowe's delivery truck just sped through my street. Actually, gunning his engine to go faster. That sound is what made me look out my door. My address is 310 S. Mulberry St. Dexter MO 63841. We have many pets and young children along this street and would appreciate it if you would ensure this not happen again. Thank you.

On [protected] i bought a Whirlpool Washer for $499 and bought the 5yr protection plan for $129.97. On [protected] my washer broke so i called to set up appointment to get it fixed and they've been here 4-6 times but can't fix it. Or they say someone is coming and no one shows up (that's happened 3 times). The protection plan says " fix it or replace it, repair quick, payback reward" that's why i paid the $129.97 and its been 4 months it hasn't been fixed or replaced or repaired quick.

Sales number: S0232DS3 2036605

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5 protection plan reference # 0023278220105164558002

Never received my order of carpeting. 2 week delivery is now over 2 months. Contacted store. No one returns my call. Order paid in full. Terrible customer service. Will never shop there again! Go to Home Depot! Order number [protected]. Order date [protected]. Still didn’t receive carpet order. Delivered padding but no carpet.