Lowe's
Reviews and Complaints

We ordered a deck installation April 1, 2021. Never heard back anything, left messages with sales rep, customer service, never received return call. Went to store (Lewes, De) Finally found manager, when she looked up our account, she found out the order had never been placed (this was July 23rd). They reordered the materials, the order was lost, nobody could find out what happened to it. Talked to different dept. mgr. August 8, he said he would contact us when he found out where order was, he never contacted us. We went back to store to see what was going on, order supposedly came in August 24. Talked to installer, he said it should be 3 weeks to install. Now Oct. 6, still no date for installation. Worst customer service ever!

I just brought a washer/dryer set and set for delivery on Sep 24, and then they call me the product is not available and push out the delivery. They said they will call me to confirm the date. They did not call me for the entire week and then on Sep 30 (7pm) an automatic call stating the product will be delivered next day Oct 1 in the morning, this is without my input, and I was not available. I call Lowes to reschedule, they ask me to call their delivery company DSI Logistics. When I call DSI, they say they can't reschedule and have to call Lowes again. Unbeknownst to me, DSI canceled my delivery order. I can't reach Lowes to reschedule (I was on hold for 45 minutes then got hung up), and no delivery on Fri Oct 1. I spend 2 hours calling Lowe's on Sat Oct 2 to try to reach Lowes' and on hold for most of that time, got hung up twice. Finally reach them, I "beg" them not to put me on hold again and schedule delivery on Oct 5 and will received a call the night before (Oct 4). As of today (Oct 4), I did not received any call. I'll see what happens tomorrow, if I cannot get confirmation on the delivery schedule, I will cancel the order. Their service is abhorrent.

4 October 2021, full disclosure, I routinely purchase various company gift cards from Kroger Grocery when I have a major project that requires products from Lowes, especially when Kroger offers 4 times the purchase price toward fuel points; moreover, I purchased $600 or 2400 fuel points, a reduction in gas (diesel) price of $3.05 by $2.40 a gallon for 35 gallons equal $22.75 versus $106.75.
Today, at 1340 (1:40 p.m.) at Kroger, I called [protected], Lowes, 7920, Hwy. 72 West, Madison, Alabama, Store Manager: Jason Lentz and transferred to Building Materials-Lumber. After too many rings I finally spoke to a representative, did not think I needed his name, as I asked a simple question; was Lowes saw operational? I was going to purchase three sheets of 4'x8' red oak board (Item: 28334/$76.02 with military discount-thank you) and cut for a cabinet project; so why did I call; if it was operational, I would purchase the gift cards and second, for the past several months or at least for me... the saw was always out of order; having a sign on it that the saw was out of order. Therein, I called, was told it was operational, so I purchased $600 in gift cards and proceeded to Lowes to purchase the lumber needed for my project. I arrived, asked the cashiers in the building material area, who did I need to tell to get my wood cut. The cashier told me, get your lumber, let me know and I'll call to have someone meet you at the saw. I gathered my wood, and went toward the saw, met a gentleman named Mike, I assume a building material supervisor, who told me that the saw was inoperable that the electrical cord had been damaged; taken off line, but someone, who probably did not understand OSHA regulation, splice it together, wrapping black electrical tape on it (I saw it), an OSHA violation which could have caused Lowes-Madison to be fined by OSHA. I assume, someone in a management to prevent another attempt at operating the saw in its condition, had the electrical cord severed. I told him I had called less than an hour before arriving at Lowes and told it was operational so I could purchase the cards. As I believed it was operational, I purchased the gift cards, went to Lowes, picked out my lumber to have them cut to my specifications only to be told the saw was out of order. I asked Mike was the manager available and was told he was in a meeting. I was not happy with the message I just received, as had I known the saw was in-operatable, I would have contact Home Depot and if theirs was operational I would purchase from Home Depot. As I was doing precision cabinetry work, I needed "straight" rip-cuts. I told Mike to tell the manager that I was extremely "pissed" because I purchased $600 worth of gift cards based on the message I was given; moreover, I do not believe the message was getting out of the status that people were disseminating bad information. Now, Mike was very professional in his demeanor and tried to sooth my discords. He helped me the best he could. In closing, I purchased the wood I needed, spending more than $700 for various products; as I was in as much forced to since I had the gift cards.
In closing, as this saw has been unavailable for customer use for the past X months for apparently the same reason, I cannot understand why Mr. Lentz has failed to have a certified electrician come in and install a new electrical cord or have the saw replaced. In addition, my wife retired from this Lowes after 20 years, starting in Clarksville Tennessee while I was stationed at Fort Campbell, Kentucky; therefore, as a retired military and my wife a retired employee of Lowes, I felt/feel I owe allegiances/loyalty to Lowes; nevertheless, Home Depot offers the same military discounts and is closer to me than Lowes; so maybe Home Depot is about to gain my business.

Respectfully,
Ricky E. Terrell

Culture starts at the top of every organization, including large retail companies like Lowe's Companies, Inc. I need to share my 7-week horror story of simply trying to order slider doors. During the seven weeks Lowes tried to cancel my order and just make me go away. Never have I dealt with a company that tried so hard to make me not want to be a customer, starting with my first experience in the store where your millwork person pretty much told me I should just leave because he was too busy, to now - 7 weeks later where the 30 or so people I've been shuffled through can't even get me a timely estimate. To the ultimate insult - being told I'm forbidden to deal with the store directly and can only deal with someone on your corporate teams who is not helpful and now won't return my call. They even canceled my order without my permission probably so they would not have to deal with me. To date I've spent upwards of 40 hours probably dealing with 30+ Lowe's Companies, Inc. people at various levels and ranks within your organization, who are less and less helpful with every passing day. It's deteriorated from a bad customer service experience to one where it feels like I am actually being targeted simply because I had the audacity to complain. A store manager and executive level person at Lowes are engaging in harassing behavior by blocking my ability to deal with another store person to resolve the problem directly. They are acting in a manner that is discriminating against me personally .

We ordered these doors in May. We like our sales person very much. But we are going on the 6th month and I have been paying since we ordered. We were told that it might be 6 to 8 weeks. So we were trying to be patient but it is very frustrating. We moved in the beginning of the year. We have had to replace a lot of things. 6 months is pretty ridiculous. I would think Lowes would stop using this company. They are blaming it on Covid. I would love to see these doors here and installed in the next week. Is that possible?

Hi,

I assisted my mother in ordering windows in January 2021. The windows were installed in March. The salesman Korey Holland quoted the windows as shown below:

Below is the estimate for windows at 3253 Hummingbird Dr
RB by Atrium 3201 series, white vinyl
Ultra LowE argon gas, no grids, half screens
13- double hungs 3 fixed units
Total of 16 windows
Wrapping of exterior with aluminum coil white
Caulk and seal around windows
Complete final cleanup and haul away old windows/ debris related to job
$6, 926.77

Thanks
Korey Holland
Project Specialist Exterior
Lowe's 629
[protected]

However, there were 17 windows instead of 16. After contacting the store every since July, Korey has quoted the missed window in the laundry room at 628.00. I feel that this price is ridiculous, especially since the mistake was on the salesman's end. I asked Korey to ask a manager if he could discount the price and store management keeps sending me back to Korey.

I've spoken with customer service which has sent me to installation several times, and then installation sends me back to the store. I would appreciate if this matter can be resolved as soon as possible. Also, there was a tear in one of the screens on a den window (13 double hung).

Thanks in advance for your cooperation.

MODEL #E640R45 DV110
SERIAL #[protected]
A O SMITH WATER HEATER

Purchased a water heater from Lowe's. Put water heater in and 2 days later no hot water, someone came out and checked the water heater and the element is out how is that I only used the heater maybe twice don't understand when you buy something brand new and it is broken why is that, did it come from China, sure not the AMERICAN way very upset now as I sit here having to wait for a plumber to call me back and set up an appointment to come bring new parts to put in the new water heater. Not a happy person!

On 9/8 I purchased and paid via debit, a refrigerator $2600 and was told delivery 9/11. On 9/11 NO show NO Calls NO excuses. They rescheduled without asking me and then repeated this 5 more times. Now they say it was delivered yesterday 9/26. PURE BS nothing delivered! Store personnel up to CEO Ellison don't care and don't reply. Worst experience I have ever had in my 68 years.

A refrigerator that I haven't received, this is the 3rd day. Each delivery was not made to my home with the excuse they could not find me. And the manager at South Lowes store In Clarksville, Tn by the name Of David Hollyman I believe was inexcusable with his attitude toward my friend and myself. He needs to be retrained or he will chase off your customers. Each delivery was not made to my home with the excuse they could not find me.
They said they would deliver tomorrow Sunday 26th of Sept.but they haven't called to set it up as yet. I will cancel the order and buy from another place if they do not keep their promise of delivering.
Another manager by the name of Joe Hunter was a big help and did what he could to be professional with his Job at Lowes.
Patricia Miller
[protected]@gmail.com. [protected]

My refrigerator stopped cooling after less than two years. It was purchased on 11/108/19 and stopped cooling on 9/22/21. Lowes arranged for a service company to check it out and they are supposed to have ordered parts, however, the refrigerator has made a louder than normal noise since the beginning when the compressor would kick on. I brought all of this to Lowes attention and was was treated rudely by Crystal (no employee id number) and then Rhonda, employee #1525777. I have no idea if the names and number are truthful and wouldn't be surprised if they were all made up. As it stands now, and with full acknowledgement by Lowes Service personnel, I am without a refrigerator for up to two weeks.
Suffice to say that I am very dissatisfied with Lowes Service. I would never purchase another appliance from Lowes and, if I did I would absolutely not purchase the extended warranty. The money that might have been saved by the extended service pales in comparison to the aggravation suffered by Lowes.
I will shop at their competitor, Home Depot, from now on. I am a Contractor in South Florida and save 5% by shopping at Lowes but that savings is not worth what I am going through at present.

I have been waiting for someone too install a glass entry door in my home. Installation department is giving me the run around about the door, and the measurements! now its been a entire month, and they have finally reached the conclusion that they will not beable to even install the door! they suck on all levels horrible service! never ever again will i patronize this company!

Bought Generac Generator from Lowes in Vernon Hills. Had 3 other estimates and all were within $50 of each other in price of unit and labor. Lowes came out and they were between $600 and $800 more for labor than the other authorized Generac dealers for labor. They already knew I bought the Generator from Lowes and that could be the reason for the extreme costs of labor. Why would anyone pay $800 more to Lowes for labor when you can get an authorized Generac dealer for a lot less. People need to look around the price for labor at Lowes is way out of line. And no one at Lowes cares. To big to care. I am going elsewhere for the install. No one gets back to you when you complain.

I have just experienced the WORST customer
Service ever!

Hours of my limited time trying to resolve a simple delivery - they cannot get things straight - hours on hold on the phone - hours waiting for items that never arrived - terrible customer service cannot get help - no supervisor to speak to to - horrible horrible will never ever shop with them again -!

My name is Mary Shults. I manage 4 Apartment complexes in Mt Pleasant, TX. Usually our 2 accounts average $6000.00 per month. We are always needing appliances, carpeting and flooring. My maint staff have little time to wait for hours on Lowe's to get our orders ready. We call ahead and still, due to Unlearned Lowe's staff, must WAIT AND WAIT. Just when you have a team member trained well enough to help in the two areas listed above...you switch them to another department, then the "duh, I don't know how to do that" or " I'll call you back when I can find out how to do that" starts. It really gets OLD fast! We have been with lowe's since they opened here in our town. Our accounts are Northidge Apartments and Huntington Ridge Condos, Mt Pleasant, TX.

Hello LOWES Complaint Department,

I have been a very satisfied LOWES customer for many years.
My purchase date for the washing machine at issue was 4/25/2020 (Reciept transaction # [protected]-128836 GE TL WASH GTW335ASNWW $468.00, plus 3 Year Extended Warranty #895147 $86.97).
The washer has worked well with normal use until September 3 when it stopped spinning the clothes, leaving them soaking wet in the basin.
I contacted Lowes on 9/3/21 and was referred to the 888-77-LOWES number to schedule a repair. I was given a repair date of Tuesday 9/7 between 8 and 12:00 by the LOWES associate over the phone.
This appointment never happened. I called the Axis Appliance repair number I was provided by LOWES and was informed there was no appointment.
I rescheduled for the earliest Axis appoint available, which was Thursday, 9/9. At nearly 2 hours late, a service person arrived. He was very rude, had a bad attitude, spoke broken English and fluent Russian. He spent approximately 20 minutes working on the washer and failed to repair my washer, saying "it could not be repaired and it was not worth replacing any parts." He refused to provide me with any more information, other than to say "the motor was defective." I asked if we had done something to cause the issue and he replied "No". He refused to provide anything in writing regarding the irreparable issue, and left, saying :not his problem, he is just a contractor and that I needed to call my insurance".
He also cut himself and left blood on the frond of the washer.
I again called Axis appliance repair at the [protected] number I had been provided by LOWES to ask what I was supposed to do now that my washer motor was defective and irreparable. I was put off by Axis, given the "run around", telling me they would contact me the following week after speaking with the technician manager because they needed to send another repair person out to assess the washer, but had no available dates.
Today is Monday, 9/13. With no call back from Axis still, I called and left a request for a call back asap this morning. I just received a call back from Axis, informing me that a second repair person would have to come assess the washer but the earliest appointment available for me was Thursday 9/23 by noon! (That is 20 days without a functioning washing machine! and I have no guarantee or confidence that it will be repaired with this next appointment!) I am extremely frustrated with Axis Appliance Repair, and am further frustrated with the inability to speak to ANYONE at LOWES who is able to address my issue with any measure of competence! I paid the extra money to extend the warranty and in return for my purchase, I have been treated as though my warranty and my inoperable washer are of no concern or value to Axis or to LOWES!
I am extremely dissatisfied with the poor, incompetent repair service I have received, and I feel that LOWES is responsible for taking my money for the warranty and failing to honor their contractual commitment in good faith!

In exasperation I had NO CHOICE but to purchase another washer, even though the existing one is only a year and a half old. Now I am out an additional $500.00! Moreover, I was certain NOT to purchase the WORTHLESS extended warranty this time. It is a unmitigated rip off!

According to the warranty, I am entitled to a $50 refund for no successful service repair within 14 days. I believe the inconvenience I have endured is much greater than the pitiful reimbursement of $50.00. I believe LOWES is obligated to replace my broken washer, or repair it promptly!

In closing, thank you for the opportunity to express my frustration! I suggest LOWES finds another appliance repair service and refrain from contracting with Axis Appliance, as they are creating more problems than they are resolving . In my experience they are 100% incompetent!

Sincerely,
Rachael Berg, Esq.