Lowe's
Reviews and Complaints

I shop at this particular Lowes because it's close to home. But I check on line first before I go because going to the store and on line have different versions of what they have at the store. Well this day I wanted to purchase 4x6x14 foot treated lumber. I wanted to have it cut in half for my project but they didn't have a 14 foot board. So I wanted to purchase 2- 4x6x8 treated boards to no avail because they only had 1 good board out of 7 that was on the rack. So I figured I look through the 4x6x16 foot boards and found one I wanted, so I'll have it cut in half. NOPE... The saw was OUT OF ORDER so I couldn't even get that done. I don't no why I bother. The store started out great when they first opened but now I say their a flop.

While readying the range to be carried in the delivery men tipped it to the rear damaging the rear corners of the range. Although it is minor damage their inattention did cause me to have to straighten the damaged areas.

went into lowe's to get the stuff we need to have someone put up a railing on mydeck. we told the clerk that we needed everything to due the project. He proceeded to get all the materials we needed to do the project. When the contractor started the project we were missing several pieces and had to make our first trip back. Then we found something did not fit right so we went back in to lowes. Today the contractor had to run into lowes again because something else was wrong. some of things are expensive and it is running our cost up every time we go in to lowes. usually when we go back we our on are own.

Rebate offer 15606
Confirmation #60eb2a9cfe08b46c04150784
Declined due to ineligible store

I don't understand why this isn't eligible.
It showed the rebate option while I was ordering online, and the store I picked it up at was one of the stores listed on the rebate submission form.
It did not say anywhere while I was buying/submitting rebate that it would not qualify

I had a counter, sinks and faucets installed in August, 2020. In November 2 stains appeared on granite surface. I first called salesman who sold me top and told him problem. He replied that he had never heard of problem and would get back to me. He never did. I have been calling your store multiple times and your people have come to house to take pictures and try to remove stain which was unsuccessful. I have been told I was to blame, I lied, and various other insults. This has upset me so much I am now ill from stress. I am tired of being told someone will get back to me only to have to make repeated calls again. If I do not hear anything within the next few days the only option for me would be to call and attorney as well as post my problem with Lowes on as many community web sites as possible. I have always used Lowes and can't tell you how disappointed I am with your service

Lowe's with a monologue on the market in some locations. Lowe's expresses through their customer service in-store and their two-plus hours wait on their phone line how much they don't appreciate their customers. The third-party, their deliveries service with a confirmed date that's not met but give you a call two days later saying hay your delivery is delayed but not our problem we have your money. We might deliver on this day, or not confirmation is undeliverable. Lowe's in Sylva, NC and the general corporation have no integrity or respect for their customers. It's regrettable, considering they profited off of Covid look at their sales margins.
You can look me up in your database. I'm commenting for thirty days with my opinion of Lowe's on every open media platform that will allow me to speak as an RN in an ER setting and my husband in the military for twenty plus years. I feel like our voice should be heard. I know what customer service is in an high-value setting. Lowe's does care. Why should they?

Within a week the dispenser for the soap & rinse agent weren't working so called manufacture, they set up an appointment to have someone service it 8/15/21 so in the meantime I went to Lowe's to complain about how upset I was about the problem I was having and was told that I had 30 days to bring it back for an exchange. Can you just imagine an "80 year old women" unhooking and bring back a dishwasher to get an exchange. Get Real Lowe's

Strike plates on my French doors not been installed for months. The doors are not closing correctly now. Rain and lightning storm on July 31st 2021. Front 2 bedroom windows had rain and wind pouring through the frames. No caulking on top beeholes sides frame. During the storm tarped outside windows to prevent further damage. Sunday morning bought 6 caulking tubes for all windows. Found many other beeholes in other windows caulking

Lowe's in summerlin Nevada 89135 is the store that I'm writing in about. Dana is a customer service agent at the summerlin location. She is rude and overall nasty person. I was not returning an item, nor did I need or ask for her help in any way. I was shopping minding my own business when I Experienced her crazy behavior. I did ask to speak to the manager but he was about as helpful as she was nice. Perhaps Lowe's should consider hiring folks that make the shopping experience nice. Again, I wasn't returning an item, nor needing help. Just witnessing the insanity this morning.

It appears that customer service at Lowes no longer exists. I have had terrible experiences with multiple departments at the Aiken location over the past few weeks. First I had to cancel a sizable flooring order which had been paid for several weeks in advance. After confirming the material was in stock the week prior to delivery I was told on the day of scheduled delivery that the material I had paid for in advance was placed back out on the floor and sold. After 2 additional dates being promised delivery I was informed that they could not cone up with the material. I gladly paid about 20% more at a competitor to get the material the same say. Next I had a counter top install scheduled. The week prior I was contacted by the installer stating that the material was on backorder from Lowes. When I contacted the store where purchased they stated that yes, the material that I had paid for was on back order and they had no idea when it may be available. I have since been attempting to get someone to help with canceling and refunding this order so that I may purchase elsewhere. I understand issues with materials, however what can not understand is the complete lack of knowledge of what is and is not available by team members and complete and utter lack of customer service and inability to get in touch with a manager at this store.

On 7/29/21 Lowes was supposed to deliver refrigerator after several weeks of waiting. On this date, my wife took off work. The delivery driver never came to delivery, yet claimed nobody was home. Cameras are setup at all entrances of the home and none of them were triggered. When calling to figure out how to resolve, the company said we had to call Lowes (3rd party). Lowes kept picking up the phone and hanging up (over 10 times over a several hour time period). Still no refrigerator of phone call.

Can't get help at ANY store in the Spartanburg, SC market. Ignored…consistently. Two recent trips to two stores resulted in no help and thus NO sale. The employees were too busy with conversations and phones to offer help.
AND your personnel are incapable of processing a transaction with a Veteran's Discount. I have provided bona fide documentation to your corporate, yet when the key card is scanned it does not show "veteran" in my profile. I was told to contact corporate, and when I did, I was told the discount could be done at the local store. The circular policy of your company is illogical.
By the way, the closest Home Depot where we live is across the street from the closest Lowe's…

I bought a refrigerator and i can not get it delivered when the store said it will be there.

Started this fiasco around the end of March. First scheduled installation date was 4/23/21. Installer came out and looked at supplies and areas to be tiled; stated there wasn't enough tile to do the job and left. Had the measurements retaken by an independent third party who also checked the numbers against the actual blueprints. No reason there should not have been enough materials. Second installer came out 5/12/21 but didn't want to take up the linoleum before putting the tile down. Came back the next day with a "tool" to get the old flooring up; declared it was too hard and again wanted to put the tile down over the linoleum. Third installer arrived 5/14/21, got the linoleum and started putting down the tile. Wasn't using spacers. Asked about that and was told he didn't have a lot of time to spend on this job and never used spacers. Tried to contact the installation office but didn't get a response. He returned on 5/17/21 and began laying more tile - very uneven because of not using spacers. Also tried to lay tile without taking up the aluminum threshold. Morning of 5/18/21 before he arrived went to the store to see a manager and showed them pictures of the sloppy job. She agreed the job was unacceptable. Ended up having to choose a different tile and now it is the end of July and the job is still not done. In fact, nothing has been done since 5/17/21. Store personnel are mostly unresponsive. Last associate I talked to said "it will get taken care of eventually". Completely unacceptable attitude and in no way can they claim any form of customer service. I need my kitchen and bathroom back in working order now not "eventually" - whatever that means to them.

I ordered a Kobalt (Lowe's exclusive) lawnmower blade from Lowes. The package (according to FedEx) is lost in Hammond, WI where it was last seen 11 days ago. It was never delivered to me. I reordered the Kobalt lawnmower blade using the the exact product number a Lowe's employee (Butler, NJ) gave me. This time, the blade arrived but didn't fit as the holes didn't line up. I returned this blade to the butler, NJ store. I was refunded TWICE for the lawnmower blade, but NEVER for the shipping fee ($5.99 x 2 = $11.98). I cannot get through to ANYONE at Lowe's Customer Care Center. I have documented every phone call, ever text message, every email regarding this crappy situation..