Lowe's
Reviews and Complaints

It is Oct. 9, 2018 Tuesday. Incident happened between 10am-11am. I went to Lowe's in Burbank, Ca. to place an order for a Vanity w/ Top. From the Customer Service I was directed to see this someone by the name BERNARD. This man is rudest, very unethical i have ever encounter in this store. He shows no empathy or whatsoever. He was trying to sell me a Vanity that was returned & damaged w/out elaborating how bad the damage of that return & has the gutts to tell me that supposedly that item was specialed ordered & was returned & demands me that I should find someone who will carry it for me because picking up the following day is not an option. What made me cry is ... that [censored] was talking ordering me to do such thing & looked at me straight in the eye like he's intimidating me. What even made it worst is ... MANAGER CHRIS HORAN WAS NOWHERE TO BE FOUND...

My worst experience working with Lowe's and their contractors to remodel a bathroom.

Theresa: Lowe's Sales/Interior Design
Mark: Lowe's Central Installation Manager
Jimmy: Lowe's Store Manager
Chris: UHS General Contracting

My wife and I stopped at Lowe's Polaris store in Columbus, OH towards the end of June to getting an estimate on a bathroom remodeled. We told Theresa what we wanted to do and looked at the products that they had available. Keep in mind as you read my review that our bathroom is small (5' x 8'). We wanted to replace the vanity, toilet, bathtub, shower hardware, lightingceiling fan, and to tile the floor and bathtub walls. We also told them that we have several other projects that we want to do (kitchen remodel, replace all interior doors and trim, replace our very large deck.

Theresa and Chris came out to our house to look at our existing bathroom and get measurements. Theresa drew up the plans and we approved them. I paid for the labor and materials on July 5, 2018. Total cost was almost $11, 000. Yes, for a 5x8 bathroom with no gold in it. There is nothing extravagant about it, just basic materials.

The materials were finally delivered on August 18 2018. Theresa and Chris came back out to inventory the delivered materials on 8/22/2018. It was found that the vanity top was the wrong size and the new bathtub had a chip out of it. They had to be replaced. They confirmed that evening that the remodel would start on 8/27/2018 and that it would take three weeks to finish. We discussed why it would take 3 weeks to remodel a small bathroom. Their example of why, was that there would be times when they could only work part of a day because they would have to pause for things like when they patched a wall with spackling, they needed it to dry before they continue. They said nothing about many days where nothing would be happening, just waiting for the contractors.

We agreed to leave the door from the garage to the house unlocked and gave them the code for our garage door. They missed the first week completely. They said that they came out once but the code for the garage door didn't work. They wrote it down wrong. This left 2 weeks to finish the job on time. Long story short, they didn't make the completion date on time, it took them more than 5 weeks to complete. Actually they did not finish, I had to buy the shower bar and install it myself. They originally ordered a shower bar that required them to drill through the newly laid tile. I asked them to replace this with a tension control shower bar but I guess that they didn't want to do that.

During the installation, we found that the exhaust fanLED light that THEY ordered was too small for the opening and left a gaping hole in the ceiling. They eventually replaced it after lots of complaining.

They had the dumpster removed on 10/01/2018 (at 6:00AM pitch black out). In doing so, they tore up some of our yard with deep tracks in it. They also left a pile of trash behind (in our garage) that I am going to have to deal with now.
They missed more days than they worked, that's why it took more than 5 weeks to complete. We sent emails, called, or personally visited them in store (Theresa, Chris, Mark, Jimmy) at LEAST once a week and got NO response except for Mark. Mark made promises to improve the service, but it never happened. The store manager was the same, empty promises. We NEVER heard back from the Sales contact. Once the purchase was made, she was silent. They didn't communicate at all, and when they did, many times they texted me a second time, the night before they were suppose to show up, to cancel and re-schedule, missing another day of work.

Overall, once the sale is made (they get their money), Lowe's doesn't care about the customer! I will never use them again. Go HOME DEPOT!

I ordered a Water Heater on the 24th, of September from the Lowes Store in Sterling, Va., and was scheduled for the installation. The Contractor arrived at the store for the Product and none was there. So after going around and around, I finally spoke with a very nice Gentleman named Walter. He explained to me that the order went to Corp. and No heater was ordered so installation was not possible. We have no heater in the store that matches your order so we'll have to reorder the item. So they canceled the order and gave me a refund on the Heater alone and a kit, and other products
were left as a credit. After looking at what in stock, I decided on another heater which was a bigger model w/a longer warranty and signed another order and Paid in full next day the contractor called and stated the labor was not added on to the new bill and they had to get paid. At this point, I went into the store and spoke with a Manager and met with Walter and ask him what do we do now.
The Manager did do some discounting and made a way for the Bill to work out
so all is well and another date was set for installation. Now the contractor was sent out again to the Store for a pickup and when they arrived, the heater was damaged and another in stock was pulled out. Likewise, it was damaged and I received another phone call that they did not have a heater and would have to be ordered.
and it would be about a week or 10 days to receive it.
We have another Contractor coming out to begin a remodeling job, so the time frame didn't work so here I sit. I contacted the Lowes Manager again and explained my situation, which he replied, oh well, that's the best we can do and I can't give you something I don't have. So My reply was can you get a heater from another store,
which he replied, NO, there is none available in this area.
I called around and found that not to be true, but was so upset by this whole matter
I canceled the lowes order and went straight to another store ( Not Lowes) and my new heater was installed and even was cheaper. next day.
After being a lowes customer since 1991, I was so disappointed by this treatment,
I'm considering dropping Lowes altogether.
Mae and Bill Allen
S. Alder Ave
Sterling Va.

The govt has give big tax breaks to corporations while companies including Lowe's has reaped benefits ! We live in Az and I happen to know people that work for Lowe's and don't make but 12-13.00/ hr. Have been there for time and struggle to put roof over head! WHY CANT LOWES HELP THEIR EMPLOYEES? I know of one employee raising children alone and no support has to go to Foodbank's before she goes to work! Please lowes can't u do something you are spread across the United States! AMAZON RAISING THEIR MINIMUM TO 15.00 an hour! Walmart has raised theirs to 11.00 !

I am so unhappy with your customer service. First, your return policy is not "user friendly". When I return things at Home Depo, they don't need a receipt nor do I have a time frame.
I wanted to return an air conditioner we had purchased this summer, but never used because we bought one without a thermostat. It was out of the box, without a receipt and past the return by date. However, the employees said, "You can't return it without the box." Amazingly, we found the box, made a second trip only to be told I had no receipt and was past the return date. COULD I NOT HAVE BEEN INFORMED OF THAT IN THE FIRST PLACE? Or, better yet, could you simply have let us return a new product- never used- with proof that I had purchased it at that store (from my credit card statement)?
Since Home Depo is so much easier to work with, they will have my loyalty.

We purchased Pella windows from the Lowes in N Myrtle Beach, SC. They had John Cables install our windows. They came to our house late in the evening to replace the siding they had removed for the installation. When they finally got to the last side of our house, it was dark. They were just popping the siding back onto the nails, and snapping the siding in place. This installation took place on November 18, 2017. When we had the winds from the Hurricane last week, the siding came off from the windows on up, on the last side they rushed to get done in the dark. We were the only house in the neighborhood that lost siding. I am certain it was because they did not add additional nails, and fasten the siding properly. I think they should be responsible for putting the siding back on that side of our house. The contract number was 1155461.
Lowes says they do not cover wind damage, even though the siding came off because it was not properly fastened. They did not add any new nails, and just snapped the siding over the nails they had loosened to get it off.

We returned from vacation and found our refrigerator not cooling and all food spoiled. It was purchased 9-13-15 as well as a 5 yr extended protection plan. We called Lowes Advantage for service. They could not arrange for service for 8 days. A service provider was sent (Sears's was sub-contracted by A&E) and tested the unit. The service tech stated the compressor was bad and needed to be replaced. She further stated that they were not an LE service rep and could not fix the compressor. She stated that she called Lowes and reported her findings. She told us too call Lowes back and tell them what she had said.

We called Lowes Advantage back as we were told to do. They stated they would pass the info to a supervisor and they would call us back in 48 hours.

We are now looking at nearly two weeks without a refrigerator and still no sign of repair. Why would you send a service provider that was authorized to service my refrigerator!

Service Request # provided by Lowes: [protected]
A&E Service rep. provided Service Order #: [protected]

I would like to hear from someone would can do something!

[protected]

I can go to Lowe's and our number is on file to except the VA and get the VA discount, come to Home Depot everybody knows you we come here to to three times a day you can ask anybody everyone knows we are VA I come without my husband and I don't bring his VA card then I can't get a be a discount this is ridiculous you need to change your policy now I'm gonna have to go to Lowe's to get all the stuff I needed the calls my husband feels that Home Depot is doing them wrong if I don't have his card to get his stuff for him. His name is 904-583-1563 I was told to call Better Business Bureau or file a complaint to file a complaint

Lowes manager notified all white customers about the clearance sale and did not notify the public. The day before the sale, the manager let a white customer purchase a $2800 refrigerator for $300. Blytheville store manager is so prejudice and unfair. I visit Lowes often as I am planning a kitchen and bathroom remodel. I will drive to the Jonesboro store or Home Depot from now on where everyone is treated fairly and with respect. I would have liked to have been notified of the clearance sales also. I am human too.

Would you buy for a company that says the following in their website terms and conditions:

Lowe's cannot and does not guarantee the accuracy or completeness of the Materials displayed on the Site, including, without limitation, prices, product images, specifications, dimensions, availability and services.

This sounds like Trump speak----you can not believe what you see.

Lowes home improvement installed a wooden fence and after about two weeks I came home from out of state. The wooden fence had two wooden beams that were curved shaped and pulling the fence off center. They even agreed to remove my old post completely and they didn't. IF YOU HAVE A PROBLEM WERE LOWES DID YOU WRONG MAKE VIDEOS ON YOUTUBE AND FACEBOOK. ALSO PUT A SIGN WARNING OTHERS IN THE OUTSIDE OF YOUR VEHICLE AND DRIVE AROUND THE STORE THAT DID YOU WRONG. The bozos at lowes have given me the run around.

Dear Mr. McDermott,
I was encouraged to see that Lowes recognizes the importance and value of having a Chief Customer Officer responsible "for creating experiences that best serve customers" as the press release announcing your appointment stated. You can imagine my deep dismay as my ongoing experience with your company demonstrates that such a statement could not be farther from the truth. The first clue was the option on your phone system that invites customers to provide feedback on their experience, but instead leads them to a recording denying them that opportunity and then disconnects the call.
Following the failure of your company and its sub contracted delivery service to fulfill the sales contract I have with Lowes within the time frame to which the delivery service committed, on the day that Lowes specified, I was subjected to the absurdity of the delivery company's representative attempting to redefine delivery as meaning something that doesn't involve my receiving my purchase. I then dealt with Katy in your customer relations department who promised to escalate the issue to the right person in your office.
I then called my local store where I'd made the purchase and finally got through to the manager, who asserted that the local dispatcher of the delivery company would call me within 20 minutes to arrange delivery. That never happened. But I did receive a follow up email from Billy B the next day. He committed to "escalating" the issue to the Senior Management from the store who'd be calling me within 24 hours. At noon today I responded to him saying that I not heard one word from anyone at Lowes.
I trust you find this as appalling as I do and understand how adversely it reflects on your brand's integrity and the effectiveness of your department.
I took off half a day from work on Friday to accommodate the window specified by your delivery service. I hired a laborer to help me carry the gas grill up the stairs to my deck because, as I was told quite sternly, that the delivery would only go as far as my front door. And when the specified delivery window had elapsed, I still had to pay him because of Lowes' failure to fulfill its obligation.
As of now, I have paid for the gas grill, the laborer, spoken to the store manager and to a customer service agent at your corporate office, exchanged an email with another there, but I have not heard from anyone at Lowes how you are going to make good on this. Don't you think it's past time for that? I look forward to your prompt and effective answer to try and restore some credibility to your department and your company.

1. On September 6, I purchased five fans online: Order #[protected] and Order #[protected].
2. I received confirmation that provided the order details (purchase date, time, etc.).
3. At approximately, 9:30pm, I went to Lowes of Alexandria (6750 Richmond Highway . Alexandria, VA 22306). I visited the fan department upon entering the store and a gentleman asked if I needed help. I shared that I had purchased five fans online and just wanted to see the display model. The extremely polite gentleman volunteered information about the fans and answered all questions. He told me that the fans would be at the Customer Service Desk (CSD).
4. I went to the CSD and told Tracey that I had purchased fans online, provided the confirmation numbers and wanted to pick them up.
5. Tracey told me a) the fans were not at the CSD, and b) I had not purchased the fans that's why they were not at the CSD.
6. I asked her to explain how I could have confirmation numbers if I had not made the purchases.
7. Tracey turned around, walked away, took a seat, and started doing something. She said I can still hear you. I refused to talk. When she turned back around I repeated #6. Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them.
8. I told her that the fans were already purchased and they were supposed to be here at the CSD according to previous online experiences. I also shared that the gentleman in the fan department agreed with me.
9. Tracey told again a) that I had not made a purchase and b) I had to go get the fans bring them to the CSD and buy them.
10. I asked her what I was supposed to put them in or on.
11. Tracey told me to walk back to the fan department and someone would figure it out.
12. I went to the fan department and the gentleman placed the fans in a shopping cart per my request. I told him my challenge about convincing Tracey I had purchased the fans. He escorted me to the CSD and witnessed Tracey telling me I had not purchased the fans.
13. I asked Tracey (and he witnessed) to allow me to tell her my truth and ask clear concise questions because I did not want to get charged twice. I spoke three sentences and Tracey cut me off. I stopped talking and when she finished I started sharing again. Tracey again cut me off a second time. I told her that I am not used to people cutting me off mid-sentence for it is not effective communication. Tracey yet again cut me off and I pointed out she was doing it yet again! I told her because she will not allow me to share my truth and then ask my question: I had no idea what she could possibly be answering.
14. I attempted to share again but Tracey immediately cut me off. I requested the store manager on duty.
15. I shared with the store manager all of the above. He apologized for Tracey's behavior and he too could not figure out why she did not believe I had purchased the fans. I shared with him that I am paying customer and I believe I have the right to ask questions - especially given the fact that a) I had used my credit card to complete the transaction online, b) received information from Lowes that the purchases had been made, c) a Lowes' employee is telling me repeatedly that I had not made the purchase, and d) I needed to bring the fans to CSD and buy them.
16. I then encouraged the store manager to play the store recorded tape to see Tracey turning her back to me, taking a seat to do work that had nothing to do with my transaction - while she was supposed to me helping me.
17. I shared with the store manager my truth: it is always polite for a person to finish talking before one cuts them off which Tracey did several times. I shared that if Tracey could not answer my questions certainly she could have requested the help of her collogues to explain the answers - just like I did.
18. My experience with Tracey was rude and lacked all professional decorum.

I apologize in advance that this will be a long but this has been an excessively long & frustrating experience that has not yet finished. This starts with a copy of an email I sent to Lowe's Customer Service that summarized my experiences.

I am contacting you in reference to a totally unacceptable incident that happened with your Havertown, Pennsylvania store. This concerns my son's purchases. His name is Joseph L. and the phone # associated with his account is xxx-xxx-xxxx. Lowe's card # xxxxxxxxxxxxxxx. We were told so many lies by so many different people in that store it seems to me that lying to the customer must be corporate policy.

On August 16, 2018, Joe purchased a washer & dryer online. He immediately called the store to schedule delivery and installation. The delivery was scheduled for August 20. When the items were delivered, my son was not present but my (adult) daughter and another adult were present. The delivery people informed my daughter that the proper parts had not been included with the delivery to complete the installation. The delivery people placed the washer & dryer in the basement and left. Later that day, Joe contacted the store and spoke with a manger who informed him that everything had been included with the washer and dryer and he (the manager) was unsure of what the problem was. After several calls back and forth the manager assured Joe that the washer and dryer would be hooked up on August 26.

In the meantime, on August 17, Joe ordered a suite of kitchen appliances (fridge, dishwasher & gas range). Your website listed the fridge and range as being in stock at the Havertown store. Due to a mix up at the bank, the charge did not go through on Joe's card so Joe and I went to the Havertown store on August 18 and ordered the appliances. We were told by the sales associate that the fridge and range were in stock but the dishwasher was not. Delivery and installation was scheduled for August 26 because of the dishwasher. Joe paid for this order in cash.

On August 26 the range and dishwasher arrived. When we asked the delivery people about the fridge, we were told there was no fridge with the order. Joe immediately called the store. He was told by a sales associate that the fridge was not in stock yet but would be delivered within 7 to 10 days. The delivery people installed the washer, dryer and range as requested. They advised us that all the parts necessary for hook up of the washer and dryer were already with the washer and dryer, they were unsure as to why the previous delivery people could not do the hook up.

On August 27th I contacted the Havertown store and spoke with Eric (appliance manager). Eric reviewed the notes on the case and apologized for the issues I was having. He (Eric) stated that it appeared that Joe had requested that the fridge be delivered on September 4. This was absolutely false. After several calls back and forth, Eric advised me that our fridge was in the Bensalem store. Eric told me that he would have the fridge delivered to the Havertown store on Wednesday (August 29) and sent out to us on Friday, August 31. Eric assured me that if there was any problem with this either Joe or I would be contacted. Eric advised me that he was not working on Friday (August 31) but he would leave this in the hands of the other manager.

When we did not hear anything about the delivery time, I contacted the delivery manager (Julius) on the morning of August 31. Julius advised me that no fridge was received from the Bensalem store and there was no delivery scheduled for Joe. After some checking, Julius assured me that there was a fridge on the truck that they were currently unloading. Julius assured me it would be delivered on September 1. He also offered a discount on the fridge. Since Joe paid cash for the fridge he (Joe) would have to go back to the store to receive his money. Julius advised me that Joe should receive a call no later than 9pm on August 31 advising him of a delivery window for September 1.

No one called Joe or I by 9pm on August 31, so I called the Havertown store and spoke with Joe (manager). After explaining the issue AGAIN, Joe (manager) looked into the notes and made a few calls. Joe (manager) promised me that the fridge would be delivered on September 1 most probably in the afternoon. Joe (manager) advised me that someone would call either me or my son, Joe, with a better delivery window after the delivery truck was loaded in the am.

It should be noted that Eric, Julius and Joe (manager) were very polite to me when on the phone. It should also be noted that Eric, Julius and all the people my son, Joe, spoke with prior to that lied to us repeatedly. I am expecting to spend another day waiting for a fridge that will not be showing up. I am expecting to spend another day calling the Havertown store to be lied to again about this fridge. As a matter of fact, I might just die of shock if that fridge shows up on September 1.

What we had to go thru was absolutely ridiculous. All any of these people had to do was tell us the truth - that the fridge was not available yet. We could have then made a decision to either go elsewhere or purchase another appliance suite. Lying with this consistancy tells me that the problem is systemic. It was not just 1 person who lied to us, it was pretty much everyone we talked to from the washer/dryer delivery people, to the in store sales people (more than 1), to the appliance manager to the delivery manager. The total lack of communication was also unacceptable and should be addressed.

BTW, the fridge in question is Item # 708951 Model # LSXS26386D, LG 26.1-cu ft Side-by-Side Refrigerator with Ice Maker and Door within Door. This fridge is still listed for sale on your website. Maybe you should post a warning that delivery will take 2-3 weeks.

Sincerely,
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9/1/18 850AM: I called the Havertown store again since no one called us this morning. I spoke with Tyrell who told me he was looking at my fridge. He could not give me a rough delivery window (either morning or afternoon). He promised me that as soon as the truck was fully loaded he would call dispatch and have them call with a delivery window. Not holding my breath waiting for that to happen.
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9/1/18 1234PM: Never received a call so still have no idea when this fridge is supposed to show up, if ever. I did get an email response from Lowes:

"Good Afternoon Mary,

Thank you for contacting Lowe's Customer Care. I appreciate the opportunity to assist you.

I apologize for the inconvenience this has caused for you and your son. I have addressed this matter with senior store management at the Lowe's of Havertown, PA and you can expect a follow up from store management within the next 24 hours.

If you need additional assistance, please reply to this email and I will be happy to assist you.

Thank you,

Brittany H.
Lowe's Customer Care"
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9/1/18 143PM: Received a call from Frank, General manager of Havertown Lowe's. The total call was almost 20 minutes. After spending some time trying to convince me that no one lied to me. He did apologize for the lack of communication. Frank then told me that Bensalem never sent the fridge. (He never answered when I asked why Eric did not follow up). He could not explain why the initial sales associate told us the fridge was in stock. He could not explain why no one ever called us to explain issues with the order. His explanation for the the whole washer/dryer debacle was that they use a 3rd party delivery company. He assured me the fridge was being delivered today but since it was an add on item he could not give me a delivery window. This was totally unacceptable to me so he called the dispatch manager (Dave). While everyone knew the fridge was on the truck no one knew which truck. Frank wound up calling Julius (delivery manager). They figured out which truck it was on but then found out Julius never sent over some paperwork he was supposed to. Now comes the hard part, Dave was going to attempt to reach the truck driver to get a rough ETA and ask that the truck driver call us 30 minutes before the delivery. Frank was not confident this could be accomplished but told me he would call me back in about an hour or so.
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9/1/18 407PM: Frank just called. Dave has called the delivery driver twice but the driver has not returned his call. Dave did leave messages that the driver should call us when they are 30 minutes away but, unless the driver calls Dave back, we have no way of knowing if he got the message. Bottom line for me is that I will have to sit here until it shows up. I have been here since about 815AM and they could deliver as late as 9PM.
On a side note, I found out that Lowe's discourages customers from tipping drivers and drivers are told they should not accept tips. My apologies to our previous delivery drivers since I let slip I tipped you guys.
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9/1/18 945PM: When the fridge did not arrive by about 855pm and we had not heard anything, I called the Havertown Lowe's again. This time I talked with Howard (manager). After putting me on hold for 15 minutes (not an exaggeration), Howard asked me for a brief review of what was going on because he could not see a delivery for us anywhere in his system. I gave him a brief review and he said he would look into it and call me back.
When I did not hear back from Howard by 930PM I decided to head home (a 10 minute drive). On the way home I decided to call Howard. It was 939PM and I am pretty sure they close at 10PM. However, the message I got when I called was that the store was now closed and would reopen at 7AM.
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9/1/18 1002PM: I sent Brittany an email with all the updates since my last email to her and included the following:

Unfortunately this situation has gone from bad to worse. Today I sat in that house from 815am to 930PM waiting for delivery drivers that never showed. Rather than rehash the story, I am just going to paste the updates I posted on my Facebook page to show you what has been going on. Two things need to happen immediately - 1. my fridge needs to be delivered to my house ASAP and 2. Someone needs to compensate my son for all this nonsense.

{UPDATES HERE}

NOTE: The time is now 1002PM and I have still not received a return call from Howard. Frank may try to play this all off as miscommunication but I have clearly been lied to on more than 1 occasion.
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9/1/18 1020PM: Howard just called me. This is what I emailed to Brittany:

It is 1017PM. Howard just called me back. He told me that my fridge went out for delivery today but obviously was not delivered. He also told me that the driver did not bring the truck back to the store. So now both the truck and my fridge are missing. Are you guys serious about this?

We had special order tile for our kitchen floor, the cost was crazy Ha, and three times it was broken. On the actual day the installer showed up toLay the tile, is when the third time I've broken tile was noticed everyone was upset. When you try to call customer service and the flooring department it is forever on hold. We have used Lowe's for window installation and it was a nightmare. But we decided to give them another try with the flooring. We will not use them again. Not at all. They are in adequate, unprofessional, no communication and they do not deliver appropriate goods while they still have our money we have nothing to show for

We bought a returned/reduced washing machine from Lowe's Home Improvement in Victoria, Texas on 08/26/2018. We were desperately needing a washing machine today and this was the only day available to shop for a washer and we live 40 miles from this store however it is one of the closest store open on Sunday. My husband and I went in intending to buy a new washing machine but my husband found the returned/reduced washer. We spoke with the sales person and he assured us that this washing machine was in good working order and it had been throughly checked out by your store techs and was in good working condition. We unfortunately believed him. We brought the machine home and connected it correctly. We put our soap and clothes in it and set the dials correctly and started it, it did fill with water like it should however it would never start washing. We let it sit for 2 1/2hours to see if it would eventually start washing and it didn't. We had to wring out the clothes by hand that were in the washer and then manually using pails to empty the water so as we could return it to Lowe's. We drove back to Victoria and returned it to Lowe's and I also spoke with the manager named Kelly and informed her of all our complaints, no comment from Kelly, however we did buy another washer from your store because we needed one today and had no choice. However your store should not be selling products that are not in working condition. We were very dissatisfied and very inconvenienced as we drove a total of 160 miles and 80 of those miles were unnecessary if the machine had been in good working condition and if your employees had actually checked it out it should never have been put out on floor for sale because apparently it was not in good working condition and that is called deceiving the customer and very unethical.

In April of 2018, I was in search of a washer/dryer. I looked at many stores and finally settled on a pair at Lowes not due to overall cost, but due to the rebate program that LG was having at the time. I purchased and of course they had none in stock and would have to order and deliver. I was assured by the appliance folks at Lowes that my purchase was eligible for the rebate. I returned home and printed off the rebate forms and once I read them it said to wait to submit the rebate forms until I had received my appliances. I did not receive my appliances until after the appliance rebate deadline date. I have wondered if this was a planned delay by Lowes. Once the appliances were received, I went ahead and tried to submit my rebate form online and it would not accept my form. I called Lowes in Rapid City SD and they assured me that if I came into the store they could override the submittal process and submit the form. I drove the 50 miles and met with the appliance department and they helped me submit my rebate form. In mid June, the rebate center sent a letter asking for additional information so I sent in the requested information. Well in early August I still had not received my $400 rebate for the appliance pair that I bought. I called the number on the rebate form to check status of my rebate and the automated message stated that my refund had been sent on 5/21. This date is approximately three weeks prior to the rebate center requesting additional information. STRANGE! I finally found a number after contacting Lowes and talking to several people where I could check on my rebate. It was Lowes rebate center and I actually got to talk with a person even though he was very difficult to understand. I was told by the rebate center is that I did not qualify for the rebate. REALLY? I had the rebate forms, the model numbers of my appliances were listed on the rebate forms, the Lowes appliance people assisted with overriding the rebate system and helped me submit my forms, the automated message from the rebate center stated my rebate had been mailed, additional information was requested, and then I do not qualify? What a scam. I asked the rebate center representative to talk to his supervisor and he said there was no supervisor. I then hung up and called Lowes in Rapid City. I asked to talk to the store manager. I was told he was in a meeting. I have called on three seperate ocassions and have been put on hold and then am told he is in meetings he is not working. I only wish I would have purchased my appliances somewhere else. Lowes has lost my business and everyone I know when they are looking for appliances, I tell them to stay clear of Lowes. This is a total scam by Lowes and their partner LG.

Ordered garage doors from Lowes and they were delivered on July 30th . I was going to do self install, but decided to have them install. I called Lowes and they said they would have a company come out and measure . The company came on Aug 10th and measured. Lowes charged me 35.00 for this. I called the garage door company today, 8/20/18 and they stated that they had only had an order to measure and nothing on install. They were going to contact Lowes in Benton Harbor, MI and get back to me. If I don't get answers soon, will contact Attorney General and file complaint there. This is not the first time I have delays with Lowes.

had bathroom remodeled new tile floors toilet sink tub surround tub with tile new drywall floor leveled all new fixtures 2 years later complaing about hearing drip when flushed toilet no signs of leak around toilet called lowe s they said it was out of warranty but would have some contact me never did about 2 months later notice smell in house and noticed toilet when flushing was seeping and ruining sub floor called lowes they told me to contact insurance company did they rejected my claim told me lowes should fix it due to improper isallation contacted lowes they said they would file claim and get back to me within 3 days has been over 5 days havent heard from them spent over 10, 000 on remodel it should have lasted longer than not even two years

We contracted with Lowe's Home Improvement to replace a roof on my deceased mother-in-law's house in Binghamton. We paid Lowe's for the work. They installed the wrong color shingles on the house. The work was terrible with numerous problems. We have tried since April 2018 to have Lowe's correct the problems. The store salesman in Binghamton came to the site and in my wife's presence said the work was terrible. Since then he has refused to return phone calls. We contacted the store manager and he referred us to the Lowe's corporate person who was responsible. After agreeing to make repairs using a new contractor, she asked the one who did the bad installation to make repairs. Since that conversation she has refused to return phone calls or emails. The old contractor supposedly made repairs, but pictures that we obtained today indicate that the same problems exist. We have been in contact with a Lowe's corporate representative. He has promised action in phone calls over the past three weeks, but nothing has been done. We need help to get Lowe's to fulfill the terms of the contract.
We have sent pictures to Lowe's consumer care at corporate headquarters and they have done nothing but talk. They refuse to answer our questions and our phone conversations cover the same complaint every time without any concrete progress.
Subsequently, we have had a home inspector look at the roof and he found numerous problems and shoddy workmanship on the roof on the backside of the house which is difficult to see from the ground.