Lowe's
Reviews and Complaints

We had a Cali Bamboo floor installation Nov 12 - 14. After inspection, here are the issues:

The major problem in the living room is that the floor is uneven and buckled near the sliding glass door. It looks like there might have been damage to the sub-floor when the old flooring was removed. It also appears there is still moisture in the sub-floor. All buckled panels should be removed. The sub-floor should be dried. This must be addressed prior to replacing the new floors again.

The reducer was installed incorrectly on both ends. The end near the wall should have been taken to the wall and the molding adjusted on either side of it. The molding cannot make the jump that the reducer makes. On the other end of the reducer the end should be mitered. In addition, there are two pieces of reducer that do not match up and a gap is apparent. This should be corrected.

The molding from the reducer to the wall near the window was removed for the floor installation, but was not replaced. This should be corrected.

The stairs have many examples of gaps between the toe boards and the treads. These should all be corrected.

Some stairs have gaps between the treads and the side molding. These were cut improperly and should be corrected.

Some of the cuts are crooked. The cuts should all be straight so there is no appreciable gap between the treads and the side molding.

Here we are in late - January and all I've gotten is excuses. They have refused to pull up the wood and determine if the sub-floor was damaged when they removed our original flooring. They did not measure the moisture before installation the first time, but now they blame all the poor workmanship (crooked cuts and gaps) on moisture in the house.

I hired a contractor to review the situation and advise me and he said its sloppy work.

I hope they will make it right at some point...how many more months?

I cannot recommend Lowes Service Pros floor installations in Holly Ridge, NC.

If they fix it, I will update my review...

We are coming to you on the erroneous and false reporting of our credit rating and I feel that Lowes has lied and done this because I am a disabled veteran and they see me as a risk of not paying my bills. It is our legal right to be treated fairly and just and not singled out for whatever reason. Lowes talks a talk about helping veterans but its all a lie from what I see. The only reason I even went to Lowes at the time is because a Lowes salesman had been to our home and gave us a bid of $17, 000.00 to repair the roof on our home in Sistersville, WV. Both I and my wife signed up for a credit card and was turned down in a matter of minutes and now here a week or so later we finally get a response why.
A year ago I bought a newer car in Columbus Ohio and it was financed with Huntington Bank who said my credit score was well over 700 at the time. Just last month I talked to my banker here at First Mutual Bank in WV and he offered to give me a better rate than Huntington was giving me on my car and I got a rate of 4% which was 2% less and several hundred dollars over the life of the loan. I have an open account with Tractor Supply, Penny's as well as Rural King for my lawn tractor as well.
Then last week or so I bought another used car in Marietta Ohio this time and my banker financed it for the same rate and I have a copy where this same Experian says my credit score dated on 12-21-18 is 757. Also on that same date TransUnion and Equifax reported close or similar scores for me & my wife.
But I get this letter where I have applied at Lowes and they say this same Experian is saying my score is 445. But to beat all that right after we got that turn down from Lowes we went into Parkersburg WV to the Home Depot there and applied for their card and was immediately approved.
What they have done at Lowes is unlawful and illegal.
I am a disabled American veteran and was happy to go and do my part. I am now 74 years old and have been a Pastor of a church for over 10 years and a member of the DAV.

We purchased this fan in 2016, installed it ourselves and it worked fine for 2 years. It came with a remote. No pull chains. 4 months ago I noticed the remote was having issues. It took a few times of pressing buttons before it would do anything. I've tried to reset the remote, I tried turning the fan off at the breaker box and turning it back on. It's not connected to a light switch although now I really wish that it was. The lights are perpetually on, I cannot turn them off at night, so we've opted to unscrew the light bulbs enough to put them out. I cannot figure out how to repair this.

I tried to bury Clarence cabinets I was told they will give me a percentage of the sales woman said she had to make a phone call to another sales girl who happened to be at home after she called her she came back and told me about Lisa said she was saving them cabinets and made a promise to a customer I then said how can you do something like that unless lease is getting kickbacks everything that is on the floor in Clarence should be for sale and should not be held For friends it's not fair for us I want to buy them now I've been summons the store manager who I told I want to buy them I told her the situation and I said why don't you call Lisa and ask her why she can Hold them for a customer she said IKEA class are at home and I said that's for me the sales girl just did But yet you can't I said Obviously what is going on and you are protecting her she is obviously getting kickbacks done doing business in the store

My name is Krystal Roock and I did work for your Thomaston, Maine (2496) store...until today! I, like many people before me, fell for the lie that your company actually cares about it's employees. It's all a joke to this company because new people are trained on a computer and are expected to know exactly what we are supposed to do in the teal life scenarios. Not only is your company spewing lies about it being a "family environment", the training for your "red vest ready" is a complete joke, at least in the Thomaston, Maine store. And I'm sure this email will NEVER make it to the actual owner of this company and I highly doubt even more that something will actually be done about it because it's only about money and making the top guy rich, us simple employees don't actually mean anything to this company. Not only have I been nothing but highly disrespected by the people who are supposed to be my support system in my own store of 2496, you're so called training program is a complete joke. Why even preach about family and then allow everyone from the store manager to the head cashier's in the Thomaston, Maine store VERY disrespectful and rude and have no respect enough to avtially be patient during training of your new employees, all they seem to know how to do is stand around and make fun of the new employees and/or not do a damn thing to help with the training process that they all KNOW they are going to have to deal with being in a higher position. The people who are in "power" at your Thomaston, Maine store have no respect for new employees and I plan on reminding anyone who plans on applying for that store to avoid doing so from personal experience. Everyone in that store who has a so called "power" title takes it to the extreme and thinks they don't have to train new people and all they do at the customerservice desk is talk badly about not only other employees nut customers as well once they walk out the door. And this is from personal experience. And, also, the head cashier's in 2496 not only talk [censored] and [censored] about having to help their new employees but they also don't train their employees good enough at all but then expect their new hires to know exactly what they are doing, no matter what it is. I will NEVER even bother applying for your company again because your employees don't actually mean anything to you since you allow thus kind of treatment in stores and your company doesn't do a damn thing about it no matter how many complaints you get. So you can stop lying to people PERIOD! You've not only lost another employee due to your misleading training, but also quite a few employees since I will be making sure people i know actually know the truth about your Thomaston, Maine stores management and head cashier's and how they treat their so called "lower" employees. I'll be taking my business to The Home Depot from now on since your customers and employees who don't make you all in corporate so damn rich obviously dont mean anything to you like you all want to act like on tv and in your training videos.

Sincerely,
A VERY PISSEE OFF, ONCE LOYAL, CUSTOMER AND EMPLOYEE

I when To Lowes Yesterday to get my Pick up order. Staff member Ashley, got my Order and told me to get my own cart to put my stuff. Another member happened to open the exit door pulling on the doors, I followed the staff member to get my cart. When I came back inside Staff member Ashley started helping another customer after I waited for 10 minutes for a pick up order. I politely asked her if I could go? Ashley answered me NO with an attitude, and she asked the other client let me finish with him and I will continue to help you. After that she started going off on me about me trying to break the exit door. She told me in front other customers with an attitude saying I cant open the exit door, if you had broken the door I will have to pay $10, 000.00 dollars, I told her I didn't touch the door I just followed her employee, she keep repeating to me well if u break it u have to pay 10k, I keep telling her I didnt touched the door. I told her if she had a problem she need it to let her staff member know that not me and her answer was I not a manager.Them she keep accusing me of me trying to break the door. I told her well you should do your job and have a Cart there for my Items, thats why is called Pick-Up Service. I told her to check her security cameras. She blow me away with attitude and told me sign here and there is the exit.. Racist Staff member. I dont treat people for the way they look, because if that was the case I wouldn't want to deal with someone who has a earring in their nose for customer service. Ashley needs to Learn not to falsely accuse Customers. Ashley keep yelling me about the door Non stopping. I felt ASHLEY was discriminating ma or prejudice against people of other races, I believed No body particular race is superior to another we all Humans. I'm taking my business to Home Depot.

I purchased from the Lowe's in Oak Park heights location in MN two custom cabinets,
two sets of pull out drawers and farm sink to be installed. I paid 6, 617.99 which included install.
The installer showed up at 2 Pm on Tuesday November 6th. The custom cabinet was broken on the bottom and he cut holes in my wall next to the cabinet with out my
knowledge and behind the cabinet. Refused to install a set of four pullout drawers.
Damaged the door in my laundry room.
I spoke to Lowe's install manager Brad and also a Mr. Day about getting the wall fixed
and the job finished. They were to my home twice and saw first hand the damage.
My understanding was the repairs and install would be completed.
After hearing nothing for weeks and Christmas is coming I called and spoke to the installer who now is refusing to correct the problem of repair and installing.
I am not able to attach documents, pictures etc but all is being sent to my attorney this week and you can request what information you need.His name is Dick Huffman email, [protected]@aol.com My email is [protected]@yahoo.com
Thank you, Kim Erickson

Generally do not shop at Lowes in Waycross or Brunswick or any Lowes due to poor customer service and lousy prices. Many times Ive just left due to lack of help both in getting my lawn tractor and appliances and kitchen cabinets. So Home Depot got those sales. At any rate I figured I could pick up a few Levolor blinds there. First trip which took an hour to get there the whole blinds section was roped off. No one was around. There were some blinds outside the area we found what we needed. Then we needed one cut. The worker who was absent until she finally got paged and went there told us she couldnt get to the cutter. She wasnt allowed in the area. I asked for her manager and the other woman with her claimed to be the mgr. So i left blind uncut. She told me to call ahead to.make sure they could do it. So i did. So another 20 bucks in gas and I take the blinds and the woman stocking the blinds section said she couldnt cut them and she was calling this man over to do it. I waited for about 20 minutes as she talked with her friend, the woman who wouldnt cut my blinds the first time who was off duty. As they socialized i realized i had to get going. I asked was the man coming. She said yes but he is just VERY SLOW HE DOES EVERYTHING VERY SLOW AND WALKS VERY SLOW. I was mad about that. Im disabled and went thru alot the first time and now here i am totally disrespected and waiting. So finally i see a young healthy man walking slowly to me. I explained what i needed and he started arguing that i needed a half inch off each side for brackets. I knew i didnt. I even showed him the package where it said the blind was half inch smaller to fit 31 inches. So finally he cuts the blind and then checks it and it is 5/8 in smaller than my window size. I take it home and have it put up and the valance piece that snaps on front was cut another inch shorter! Not only was this guy slow but he couldnt even cut this right! They need to fire the mgr and all the sales staff. The checkout people are the only ones that work. Anyway now its gonna be another torturous trip to Lowes with another hour of waiting and another 20 in gas. I hope they go out of business. The people working in sales and managing dont deserve jobs. Youd think theyd learn from Sears that customer service is critical to their survival. But the Lowes upper management is just that dumb I guess judging from the thousands of complaints like mine. Oh their plumbing dept sucks too and they put others out of business that have what you need. Im disabled and I struggle to keep up sometimes but I would never behave like that man. He simply does not care. He just thinks hes owed a check for showing up.

We got a Samsung refrigerator june of 17 got the extended warranty and now it broke down we can even get some to come and look at it we called and they said they would be here nov 14 no one ever showed up then we call again and they said they ordered parts how do you do that and not ever look at the product .
We have now been without a refrigerator for over a week.

November 7, 2018

Daysi Moreno
8303 Girard St
Omaha NE, 68122

To Whom It Make Concern
On August 13, 2018 I visited Lowe's Home Centers located at 7525 Dodge Street, Omaha, Nebraska 68114, to express my interest in hiring their services for two home improvement projects in my home located at 8303 Girard St. Omaha NE, 68122. One of the projects consisted in new flooring installation in the kitchen, living room, dining room, hallway, two entry ways and stairs; the second project consisted of the installation of quartz kitchen countertops, I was attended by Gary and I expressed to him my expectations of a professional installation and my goal of giving my home a "face lift" to make it look modern. I was confident that Lowe's as a solid, well- established home improvement business, would meet my expectations.
Once I explained projects and expectations to Gary, the flooring specialists and I decided to go with the new flooring first and I proceed to paid $35.00 for the measurement. On September 28, 2018 I paid Lowe's for the flooring installation project. On October 11th I was contacted by a company called TNT to schedule the installation, Melisa the person who contacted me told me that the installation would take no longer than two days, and we scheduled the installation for October 29th
On October 29th at about 9:30 AM two people came to install the floor, on that day they removed the old floor and placed the underlayment, The following day October 30th, only one person came to continue with the installation, an employee named Jacob, I saw him struggling with the floor and asked him what was going on, at which time he told me he does not have experience in this type of work and this was his second week working in flooring installation; I called the store to report the issues, a person who identified himself as Bob told me that he would find out what happened and that he would call me back, I never received a call back. October 31st both installer started to work at about 10:00 AM, and next day November 1st. at the end of the day the main installer asked me if he could come back Sunday November 4th at 1:30 PM to finish the upper part of the floor, he also told me that he was running out of materials to finish the lower level. Before he left I showed him several parts of the floor that I considered improperly done, he agreed with my assessment.
On Friday, November 2nd 2018, I went to the store and spoke with Gary to report my dissatisfaction with the quality of the installation, I also reported him the distress this situation is causing me; I was unable to use my kitchen and to cook my meals for four days due to the furniture that the installer had moved and stored in the kitchen, and the amount of trash they were storing inside of the house.
On Sunday November 4th the installer did not come to finish the installation. On Monday, November 5th, I called the store again and asked to speak with Ron the Store Manager, when I started to explain the situation to the manager he rudely transferred the call to Bob, I explained to Bob the imperfections in the installation, I also reported to him that the installer had still not finish the work. He told me again that he would call me back, and, once again I never received a call back. At this point, I decided to call to Lowe's Customer Care to file a complaint about all the unacceptable service and the impact it has had in my life throughout this installation. I also reported the lack of attention and interest in working to resolve these issues (case number 1-[protected]) later that day Gary called to schedule an inspection to the work.
On November 6th at 4:30 PM Gary, Bob and another person that they introduced as the installer (a person different to the ones working on the floor) came to check the floor. In spite of the total mess and poor quality of the installation, they insisted that no bad work had been done. I believe their negative attitude to resolve this situation goes against the promise of "Guaranteed satisfaction from start to finish" that Lowe's offers to their customers.
I remain deeply unsatisfied with the services rendered and my treatment by Lowe's employees throughout this contracted project. I hope other people be aware of my experience so they did not risk as I. I look forward to your prompt solution or the full refund of the money I paid for the project before seeking third party assistance. Please contact me at the above address or by email to [protected]@hotmail.com or by phone to [protected].

Sincerely,

Daysi Moreno

Over the last 3 months we've spent $10k on home renovations which we've done ourselves. Everything has been great, until today. We scheduled flooring to be installed 3 weeks ago and they said they would be here between 8-10 this morning. As of 12:35 they still haven't showed. I had to call installer. Said he is 45 mins behind. Which is BS! I reached out to them at 10:30 and he said he'd be there at 11:30. After another call to the company, they said he is now 45 minutes behind which makes it 4-6 hours late. They've managed to ruin an otherwise pleasant experience. No communication at all!

I purchased a major appliance package from Lowe's in April. Aside from the totally aggravating experience once everything was in I was grateful. However my dishwasher has stopped working it needs a new sump pump and a motor and on top of that the doors rusting out. The service company that came out leaves a lot to be desired as they cancelled multiple appointments and then showed up at a time other than was discussed. They with the amount of work that needed to be done on a dishwasher it just needs to be replaced. Lowes however is seeing things differently. They said that they give three opportunities to repair the problem before they would have to give me a new one and that doesn't address the rust on the door. I have no intention of letting list rest at that answer. Any feedback would be greatly appreciated.

First let me state I am a Veteran and I spend a lot of money at Lowe's for a very long time!
I have been patiently waiting since July 28 for a back splash to a vanity sink I ordered. Three times the backsplash was delivered to the Store broken: 8/13/2018, 8/30/2018, 10/6/2018. On October 6 the sales rep stated he would order it again. I was given the date of October 23 for the 4th backsplash arrival. Since not hearing anything, I went to the store only to discover the backsplash was never ordered. It clearly stated on the computer screen, order never placed contact customer. When were they going to call me? I asked for the Store Manager and they stated he wasn't in until tomorrow. I called the 1-800-44-LOWES number and got a rep to listen to my complaint. I tell my complaint to a woman who asks me to hold which I do. The next thing I know some man is asking me questions. I again tell my story to this guy who states " I am having a brain fart and don't know what you are talking about". I ask who am I speaking with and he states he is from Lowe's in Exeter, Pa. I wasn't shopping there! Now I have to call back and tell my story again to the Customer "Survey" individual. I am totally dissatisfied! Paid a plumber to install the sink and change the cabinetry to match the dimensions. Now I don't have a finished master bathroom and the mirror cannot be replaced without the backsplash. I have waited patiently and want my money back! Who is paying for my time and extra grief! Thankfully, my patients don't receive service like Lowe's provides!

I picked up a vanity with a hole in the box and partially crushed. I took a picture of the box at the store in front of the associate because of this so they were aware of the box being damaged. Well so is my vanity! Upon opening it I noticed a dent in it where the box was damaged. I am COMPLETELY DISGUSTED with me whole Lowe's experience from the get go.

I had to borrow a truck to pick it up. I have to borrow it again to return it, then I have to wait 2 weeks to get a new one and borrow a truck to pick it up. Do you know how much of an inconvenience this is? My contractor is coming this weekend to install. What do you suggest I do?

I DEMAND a discounted price because the process of returning and waiting is not going to work for me. I will have to wait months to get my contractor back here:( I paid almost $500 for a vanity with a huge dent in it.

I have a picture of the box and the damaged vanity as proof. I filed a complaint over a week ago about terrible customer service at the same store so this is really pissing me off.
W

What can you do and where do I go from here? Everyone just seems to brush me off to the next person:/

Thank you for this convenient way to reach you.
This is the first time I have even complained about any product. The number on my paper work is: Store 88
Project No. [protected] for Robert Blondke on October 4th 2017
I have all dates of contacting Lowes and the list of people I have talked to. On July 5 I had talked with Tanya Douglas who put me in contact with [protected]@lesmith. (I was out of town for 3 weeks for a family medical emergency). I have all the dates so I won't write all of that.
Anyway. my counter top is falling apart. L G Smith came out to view it and said it was water damage. I agreed. The seam that is angled from 4 inches from the sink to the wall is all warped. I did not abuse this counter top, just regular use. When the top was installed, I even questioned the workers if there was any special care was needed he said no and applied another layer of a sealant on this specific area. By June both seams on the left and right side of the sink were showing separation and again "water damage" . Also during the summer a glass that had sat on the distant corner also caused a bubble in the defective counter; Again water damage. On September 17 Sean from L. E.Smith came out and confirmed that it was not from improper installation. The glue now used in counter tops is NOT water proof and if we decided to sue and go to court they would come out and remove the counter top . He said it was not their fault. I told them we are Christians and would not do that. Sean also said we should have had a "12 x 5 sheet with a loose back splash". Why didn't someone tell me that was an option and glue used now is not waterproof?
My husband and I saved up for 2 years for a new counter top to have it last only a few months? We have a large family with 34 grandchildren, and I teach home economics in my home through a local private school and I have a bacteria festered top that cannot have any moisture near it.
Please help me with my problem. Lowe'a did offer me a $100.00 gift card but that isn't going to solve my problem. I really don't want to hurt any salesmen or small business but ...well you decide.

my phone is 517.523.3642
[protected]@yahoo.com

I opened up a Lowes credit card at store 0740 in saint Petersburg, florida.
Was suppose to have an install 11/30/17. I had horriable time even getting
through to the store for one.

Didnt keep me in contact to know where, when I can get my fence installed.
As, Florida State Fence kept scheduling on their time not, my availability.
This went on for 2 or 3 weeks.

So, I only got part of my fence order 12/21/17...with missing a panel
and my gate and caps that goes on the posts.

So, no compensation for the inconvience for that. Nancy from store 0740
never came over the store until I wasnt getting anywhere from the store.
2 weeks later...Nancy comes over with another associate.

That, young girl apologizes for the poor install. Nancy says oh this
can be fixed. Didnt hear from Nancy .So, I call the store and she
tells me that, her hands are tide because, i went to corperate...
I wasnt get calls returned at that store let alone someone to
answer the phone. Managers (some) want to help. But,
said that corperate tells them not to help me?

It was purchased at that store so, it should not matter
but, should make them at store level help all the
more because, it wasnt taken care of at the store.

Its been going on since jan2017. ALMOST a year
and Lowes has not corrected a simple thing
as to order 2 -8foot posts and a 6x8 panel.

My God its a small 8x8 patio ….seriously?
Are you for real!

They tell me you can have us take away the fence
and give me your money back or a 200.00 lowes
gift card.

After you treat me like dirt, , , , and dont take care
of my needs...you really think I would spend
another dime at the store...REALLY?

You haven't corrected my fence...let along
return y calls?

I paid a total of 2235.00 for a special order refrigerator at the Laurel, MS Lowe's store. I purchased it on 10/11/18 to have delivered on 10/18/18. I called Lowe's the day of delivery and no one picked up the phone in the delivery department. Someone in customer service told me they had me on the schedule as the last delivery of the day even though I live about 12 minutes from the store and the other locations she told me they were going to were further away. Didn't really make sense to me, but whatever.

Around 1:30, they called my husband (even though I gave them my number to call at the store) and told him they were two miles away and would be there shortly. Approximately one hour late, they still had not arrived. I called the store to see what had happened, no one could be reached in the delivery department and I was put on hold, and after a few minutes I was hung up on. I tried calling back several times, someone would pick up the phone and immediately hang it up.

Since I was unable to reach anyone at the store, I called Lowes Corporate and was put on hold while they called the store. Natasha told me there was some kind of mix up, the drivers were back at the store, and they would call me in 30 minutes to 1 hour to let me know when they would be there. They never called, but they did show up about 20 minutes later with the WRONG refrigerator. While they were at my house sitting in the truck talking to the store trying to figure out what to do, I walked out to the truck and told them I had to run and get my daughter from school and I would be back in 15 minutes. While I was gone, they called my husbands number again and told him they would bring it tomorrow.

I called the Lowes Corporate office again and spoke with Hope, I explained the situation and she asked her why they couldn't just go back to the store and bring the refrigerator since I only live a short distance away. She said they had their route already planned out and couldn't do that. I told her they said I was the last delivery on their route and and she said she would call the store and see what was going on. She put me on hold and told me Peggy from the store would call me. I waited a while with no phone call, and decided I would call her and asked if they could go ahead and bring me the refrigerator and she said they had delivered my refrigerator to the wrong house and didn't have it.

So apparently they are going to bring it tomorrow (a day late) and now I have so many questions:

1. Where is the refrigerator?
2. Is it in someone's house, and are they using it?
3. If they are, wouldn't it be considered used now?
4. Why was I never offered anything from Lowe's for all of this confusion and inconvenience?
5. Why did they say they were 2 miles away and showed up much later with the wrong refrigerator?
6. Will my refrigerator be damaged or dirty? I paid over 2000.00 for this thing and I want it shiny and new, not used and spending the night at someone else's house!

This has been a very frustrating experience. I live in a small town and I like to support the local businesses, but I will not make a big purchase like this from them again. Peggy at the store did apologize, but was very rushed when I spoke with her. She didn't seem very concerned.

Went into Lowes in Lodi, CA my husband and I to have an estimate done on placing over 600 feet of fencing along the front of our property. Arranged to have a estimate done at our home. Around two weeks later a salesman from Lowes came out and measured our property. He sat in our home and gave us an estimate of over $14, 000. He could not break down the prices for each item needed and he would charge our Lowes account when he got back to the store and checked all his current pricing. He would mail us a receipt then. He told us we would get a 20 percent discount that was going on now and would end on that Friday. We gave him a signed contract to go ahead and a $5, 000 check as a deposit. He assured us that Lowes would take care of us. Well they sure did! When the salesman got back to the store and ran his figures he called us back and said "good news we had a price decrease recently" and he was taking over $1, 000 off the estimate. This was just the beginning! The next week we got the receipt in the mail and my husband decided to check his prices against the prices charged in the store. Every price was more than picking it up in the store and there was no 20 percent off of the in store prices. Also in the meantime we get the credit card bill from Lowes charge card and we need to pay it off in six months instead of the 18 months the salesman said we would get. I had also spoke with Lowes charge card company over the phone while salesman was at our home to arrange a higher amount to finance this purchase and was told I would have 18 months interest free. So we went into the store to speak to a manager. He did fix the time limit and said he would work on the amount we were over charged and mail us a corrected receipt. We did get him to reduce our charges by over $3, 000. This is what we should have gotten from the salesman. He gets a commission, so I guess the over inflated charges would help his commission! Next week comes around and still no receipt. Our installion charges for just over $3, 000 of material was going to be around $9, 000. My husband calls the manager and tells him he is not comfortable with that high installation charge. The manager said they may hit rock and $2, 500 of the charge is for that. What! He did remove that charge, but would charge $30 a hole if they did hit anything hard. He also needed our card to fix our bill. It's your own card and the salesman charged it just fine in the beginning why can't you just credit back our account. Well I was feed up and drove right away half an hour down to the store to settle this. I told the same manager I wanted to get my corrected receipt and I do not want installion at such inflated cost and just the materials sent to our home, so we can install ourselves. He said he couldn't do that since he would be losing money. What! This is the price we were told we should have got in the beginning. He wanted to cancel our order instead. That's fine return my $5, 000 too. Well he went to get me cash, because the store has no checks. Surprise the store does not have enough cash on hand. I waited twenty minutes while they made five receipts up to credit my Lowes charge back, three gift cards to send to corporate office so I could get my $5, 000 deposit back in the mail, and a letter from the manager that I would be getting my $5, 000 by check mailed to me in two to three days from Lowes corporate office. Still waiting for our check. We will see how long it takes to get my $5, 000 refunded. The bottom line is they took advantage of longtime customers. I want others to be aware of them taking advantage of us. More than likely many before us have been taken advanage of and have not been aware of it.

We bought a Faucet from LOWE'S, and PAID $435. It leaks and motion sensor does not work. I went to LOWE'S, ARLINGTON HEIGHTS, ILLINOIS and the customer service told me that LOWE'S CANNOT HELP ME, they sent me to their Kitchen Department, they already knew why I was sent to them and they told me the same WE CANNOT HELP YOU, YOU HAVE TO DEAL YOURSELF WITH MOEN. I have small kids and my kitchen is shout down, we had to turn off water supply because of faucet's leaking, so we also cannot use our dishwasher and refrigerator's water filter. LOWE'S manager told me the same! she also told me that MOEN IS CLOSED DURING WEEKENDS SO I HAVE TO WAIT UNTIL MONDAY TO CONTACT THEM THAN EVEN LONGER TO SEE IF THEY CAN HELP! FEW DAYS OR MAYBE WEEK OR 2 WEEKS WITH 2 KIDS AND NO WATER! Are you kidding me, we bought for more than $15, 000 from LOWE'S to renovate our kitchen and now LOWE'S DOES NOT WANT TO HELP ME! DO NOT BUY FROM LOWE'S any expensive items because LOWE'S IS NOT ABLE or DOES NOT WANT TO HELP YOU IF YOUR FAUCET DOES NOT WORK EVEN if YOU PAID $435 for one faucet! AFTER THIS EXPERIENCE I WILL NOT BUY ANY MORE FROM LOWE'S!