Lowe's
Reviews and Complaints

I feel compelled to share a recent experience with Lowes Home Improvement here in Wilson which will likely be my last visit to any of their stores. We purchased a dishwasher and paid Lowes to install it as well. On the scheduled day of installation no one showed up or called during the appointed time frame. I called Lowes the next day to inform them I would give the installer one more opportunity. On the next scheduled day of installation, the installer called and said he had been at Lowes for more than 30 minutes trying to pick up the dishwasher, but they could not locate it. I told him to just forget it and went to the store with my receipt to get a refund. They told me they could not refund me my money until they located the dishwasher…..do what? You're going to hold me liable for something I never put my hands and that you can't find? From that point it escalated to a more than 2 hour stand-off with me and them. I dealt with a total of 6 different employees explaining the same scenario over and over and getting the same answer, while as many as 8 or more other employees gathered around to gawk. All this occurred at the refund counter. At one point an employee who wasn't even involved in the situation made a statement "Someone better take this guy outside before I get fired" which I took as a verbal threat. Finally after over two hours, the manager (I assume) got involved and assured me I would get a refund by 4 pm, so I made her put it in writing and I left. I also contacted Lowes corporate office and filed a complaint which has fallen on deaf ears.

I have done business with Lowes all my life, and have always had a good experience for the most part, but this incident was more than I can stomach. Lowes seems to have gone in recent years from a company with kind, knowledgeable, friendly employees to just another company with little to no customer service because they seem to think they have no competition.

5/9/2019- My business ordered 3 buildings (special order)the same day. I was directed from customer service to go to Pro services then from there to a cashier. The cashier put in the item numbers and one building was showing at a considerable lower price. I made her aware and she called a man from pro services to look at it and everything was said to be correct. The cashier rang me out and later realized she missed a building and we did a second transaction. (No biggie).
I went back to check on two of the buildings that were supposed to be in on 5/19. This is where the issue comes in. The order was showing deleted by manufact.
I spent two hours with two of my employees on the clock, trying to sort out that the buildings I had already paid for ten days earlier were sold to me wrong.
I ordered a 4th building about an hour later by calling in to the store and speaking with a lawn/garden person. Gave them the same item number and more than one person confirmed that it was correct.
Supposedly the buildings item number was not relevant at the Sylva, NC store #2257. This was my fault because I went to a cashier as directed. The associate did not want to honor the purchase as it was sold to me. Wanted me to take a refund and go to another store 25 miles away to purchase the same building at $500 more each. After 2 hours + of waiting, and basically feeding the solution to the associate, the buildings were being brought from another store. I feel like this shouldn't have interrupted my work time and the blame shouldn't have in any way be directed toward me. Honestly once the error was realized the associated should have had the knowledge to correct the issue and made sure I would have the product on time and called me to confirm that it was all taken care of.
This is the second complaint I have written on this store out of literally hundreds of times shopping here. 80-90% of time (no exaggeration) having some type of issue or product problems. I asked if the store could just get its act together and no need to be contacted. A day later and for 3-4 days to follow I received multiple calls a day from Lowes. Really! Where does the disappointment with Lowe's in Sylva end.

I would be carful prior to starting business with the Lowes's installation department. My fence installation took 9 months and the entire time I had to continue contacting the store due to their limited communication in efforts to have this job completed. The installation department and management struggled due to their limited knowledge on the installation services being completed but felt their opinion on the workmanship should suffice. I was told by the installer they sent to my home that he had "no way of measuring" to ensure the fence and gate were placed in a straight line. When panels were jaded from the installer cutting them I was told this was "just what happens". When I reached out for support I had to spend numerous hours on the phone with customer service. The competitors nearby offer relatively similar prices which make the limited savings not worth the headache in the end. I would also beware if you are a single woman, they will try to manipulate this to their advantage to get away with doing a poor job. I have a fence now, but it appears uneven, crooked, like it's been pieced together with used parts, and patched up due to substandard workmanship leaving uncertainty as to whether or not it will remain standing for even an entire year.If you enjoy a challenge when you spend your money on a service that involves you to have to be diligent for 9 months to ensure the work is completed just to have them refuse to ensure your satisfaction, give Lowes store #1067 a try. I wouldn't recommend wasting your time calling the Lowes Customer Care line - they were not helpful.

Lowe's sells probably thousands of items that are wholly or partly dependent on hook-up to a water source to operate. A manager at Lowe's-Nanaimo told me today that it would be a violation of Lowe's policy if he were to refund my cost for a replacement kitchen sink sprayer head because the sprayer was "used."

Yes, I'd installed the sprayer, and it leaked from the connection between the head and hose. That didn't matter. My only recourse, I was told, was to deal with the manufacturer, a wholly impractical solution. I asked the manager how Lowe's customers are supposed to determine whether a water flow-dependent item is defective or even acceptable without installing it (which would render it USED and hence non-returnable, per Lowe's)? I got no answer.

So: In effect, though Lowe's doesn't say so, anything you buy there that will necessarily be hooked up to a water supply to operate is NON-RETURNABLE under any circumstance, because once a drop of water runs through it--which of course is the only way to determine whether the item is defective and acceptable--the item is USED by Lowe's definition and therefore non-returnable.

Lesson learned--just glad I didn't buy a toilet that turned out to be defective or unacceptable. I can see myself boxing up and lugging a toilet to the post office to be shipped back to the manufacturer, which would be Lowe's only allowable recourse.

I'd purchased a toilet refill valve on the same trip to Lowe's when I bought the sink sprayer. Fortunately I'd not gotten around to installing the refill valve or even opening the box. When I got home after the sink sprayer argument with the Lowe's-Nanaimo manager, I took the refill valve right back to Lowe's and returned it for refund explaining of course that I was unwilling to accept the risk that it might be defective and then my only recourse would be to attempt to return it to the manufacturer.

I had a fence installed for my birthday, Oct. 2018 spent well over $3500. Needless to say NIGTHMARE! The company Lowes contracted did a horrible job. Every month thereafter I've made calls for something; such as, planks not nailed down properly, gate fell off, privacy fence too much spacing. Horrible Experience! Needless to say, I contacted another company before giving Lowes a chance to fix the problem. Well they sent another contractor who I will say was more knowledgeable, however, there were additional hardware that was required. Instead of Lowes appeasing me the consumer with a courtesy of supplying these items cost of $50 or less, after all I have been through, they said I am responsible for purchasing any additional items. It's now well over 6 months and I am still awaiting the proper completion of the fence without missing any payments even though I am not satisfied. POOR CUSTOMER SERVICE and I WOULD NEVER RECOMMEND THEM FOR ANY INSTALL JOBS EVER!

Very Unsatisfied Consumer,
Ms. Shalonda

I really wish someone would call me and let me know what happened to my rebate it was supposed be $75 I believe for each appliance or in-store credit of $150 and I have yet to receive it my number is [protected] for the name is alice ryan very disappointed, after purchasing the first washer it worked for three days and went dead they brought out me a new one and they sent me a six dollar refund for what I don't know it because it was in exchange for an exactly same one. My address is 1809 s. 25th to come wa 98405, I sent my mail in rebate. And never receive my in-store credit

We have explained that we were tired of being inconvenienced and we requested several times for this matter to be handled by the Corporate office. Please see attached.

It has been over 9 months since we started this project and it's still not finished.
1. The original cabinets were defective. We had you and the actual manufacturer show up to our house to inspect their merchandise. They told us that everything was fine. I pointed out a hole in the bottom of the cabinet and he said "it was done by design". We were given a touch up pen and a wax crayon to fix this ourselves. Very insulting.
2. You tried to correct the situation by having some of the cabinets replaced. The first partial replacement shipment we received was incomplete. Had to schedule to be picked up and delivered to Lowe's until the order was complete.
3. The second partial shipment was defective and returned to Lowe's by the installer who was kind enough to help us out on a Saturday. Otherwise, they probably would have stayed there until Lowe's would be available to pick them up.

What do we understand from all of this? That tells us that the problem is either poor quality merchandise or poor quality handling of the merchandise. Either way, we are not getting what we have paid for. We do not appreciate having to take time away from work only to be delivered defective merchandise.

What options other than replacement of the cabinets can you offer?

Please contact us

I called Lowes because my mower battery would not hold a charge. I was told to bring the mower and the battery in for replacement of battery or whole new mower, whichever they had to do if they didn't have a battery in stock. I had my son load it up and I took it in to the store. Once there I was told my son didn't purchase the extended 3 year warranty but they saw where it was charged on his my Lowes credit card. They refused to honor the "no hassle return " policy. This mower isn't even a year old but I've had it past the 90 day period. No where in the return policy does it say anything about 90 day returns. I had to buy another battery which was $86.00. What the heck! And to make matters worse the new battery only worked for 5 minutes! Completely frustrated with Lowes right now.

I (Robert Fuller ) work for Pitt Properties help llc. Owner Paula Breuer submitted an oline order to the Robinson Township Lowe's ( Store # 1200 ) . the date that the order was submitted on May 2nd 2019 at 10:12 am. i told the owner that i would be stopping by the Robinson store around 7:00 am on May 3rd 2019. at the pick up desk, Female employee Arizona state that she had the order, but it was not ready. i stated that we were here to pick the order up. again she stated that the order was not ready, that she would email us when it is ready. again i stated that we have to drive far that where we work is not close, that we need the order. she said " its ready when its ready ". in the 20 plus years of picking up orders at these stores i have never been treated this rude by an employee of Lowe's Home Improvement. She made no attempt to call anyone. or seem to care that we had to travel far . that we would need the order. We would have waited if she made an attempt to resolve the issue. i am not sure of the policies of online orders. but if i was wrong, she should of educated me on how the policy works. not have a bad attitude. people like her, should not be in customer service... p.s. The Owner of Pitt Properties Help llc filed an complaint online on May 3rd 2019. she received a message that the order was cancelled on May 2nd 2019. then how does this employee have an order ? The owner received no message prior to the pickup that the order was cancelled...

Things not done right

1) Lack of doing mitered waterfall edges for entire bath

2) bath extends into shower an extra inch beyond the notch in vicostone

3) shower door transition vertical was specifically removed and should never have been produced and definitely not installed. Need it removed and refunded.

4) shower seat was ordered as half bullnose edge and inexplicably changed without our authorization to eased edge.

5) Response from lowes was that the person on site had permission to make all said changes. Only the client was also an AIA architect and was in charge of everything. The contractor was there to let in and point to the right area and all design decisions were to be made by client (us). However when we said this they said we gave permission for the person on site to make decisions. We asked when we did this and they could not find the form that said that. We later found out (and have a copy of) the form we were supposed to sign that would have given this permission. Had we seen and signed that form, we would have realized that Lowe's had no intention of working with us from a distance, that we had to be on site or else they would assume this. However our contractor did not have the knowledge and in fact, when asked about things specifically deferred to us. yet we were never called or contacted at the time or after.

6) According to the contract we signed, the installation is not complete until the client approves it by signing a COC - certificate of completion form. We never signed it and when we asked for a copy we were shown a form that was signed by the INSTALLER saying it was not signed. So if we did not sign that it was installed correctly, and we complained about the installation, this should not have been considered a proper installation.

Remediation: We want the problems above fixed or be refunded for the full amount we paid for these services that were not performed right.

We have been doing business with Lowes for years. My complaint is concerning our delivery today. with a 12:00-4pm delivery. The delivery person called at 7:30 this morning and said I will be there in 15 minutes. and I advised him my husband was in a wheel chair and was not up yet. he needed to give me 390 minutes and then he came at 8:30.
Why give us a window if you are going to change your mind and just deliver when you want. The delivery person was so ugly and unprofessional and would not give me his name. We ask for help transporting insulation to a building and be said he did not need to help us. So my husband from a Wheel chair attempted to deliver the Insulation to the building. I carried 2 rolls and my husband carried 1 and then finally over guilt the delivery person started carrying insulation. There is supposed to be a storm today and our products were supposed to have been delivered on Tuesday or Wednesday this past week. There was absolutely no reason for the delivery person to be ugly. He was in the wrong and we were at a loss.
He has been ugly with us before with a contractor and acted the same way The contractor set up the delivery and we did not even know they were coming. He had parked in a church yard across the street at 10:30 on a Sunday and we were on our way to Church and he bought our products. and the Church was not pleased with his actions. We had to apologize for him. So again he was a hot head.
This delivery person's name was Pete. There has got to be a better route than this for customer service.

Stay away from lowe's kitchen remodeling. Lowe's was very friendly from the start of our $40, 000 kitchen project. I made the big mistake of paying them the full amount up front as they required. Since this was lowe's, I thought they would back their service as they speak so high about customer satisfaction. As problems started to happend, such as, damaged cabinets, plumbing not up to code and a disaster with the vinyl plank flooring, they tried to remedy the situations only to make our kitchen look like we bought seconds. They made me feel like I was complaining about something that was normal ans stop complaining. Our vinyl plank floor is still showing high seams and bumps which I will eventually have to have re-done by a different contractor. Lowe's reimbursed us for only a quarter of the cost of the floor after months of discussions. I agreed because legal action would have cost me more. Look for a local contractor with good references and never make the mistake I did to pay up front before work is started. Lowe's does not make customer satisfaction their priority in my opion.

Purchased a measure for a total kitchen remodel and a 3/4 bathroom remodel for two bathrooms in my home on January 09, 2018. It is February 4, 2019 and the kitchen has yet to be completed. It's a very long story, but here are the highlights:
-Initial installer was beyond unprofessional, his work was poor quality, and his employees were literally out of control (one swearing and screaming on the telephone IN MY KITCHEN).
-Products were without exception damaged, low quality, or constructed incorrectly for the project.
-Contacted corporate thinking that this would be the swiftest way to get the issues resolved but doing so brought the project to a full stop for five months. We had NO sinks in our bathrooms for 5 months, among several other issues. It took 2.5 months for someone at corporate to sign a form giving the go ahead for a 2nd installer to be brought in.
-Even the "Executive Customer Service" personnel were substandard. Usually corporate level customer service is the best of the best, but Lowes has such a convoluted system in place that even the smallest things have to go through multiple people. Lowes has the only customer service I have ever dealt with in which the customer service person interfacing with the customer is literally simply a mouthpiece who has zero ability to make a decision or take an action.
-After jumping through flaming hoops and finally by sheer luck running into someone who knew how the Lowes insurance escalation policy works, I was finally able to determine how to file for replacement of the tile floor which had been damaged by the initial installer. Two weeks and I have had no word - and apparently no Executive Customer Service person any longer, either, as she has become impossible to reach except through emails. As she cannot seem to understand clear email communication, we have exchanged numerous emails in which I must state over and over that the kitchen is not yet finished despite her belief that all work is complete. "Senior Management" is handling the insurance escalation and I will receive absolutely no communication about that matter until I receive word that it has been accepted or denied. (I sent in three quotes for replacement, as requested). My takeaway is that the only right I have is to write checks.
-After suggesting that perhaps hiring an attorney might be in order during this process, I was informed that if I involved an attorney all "executive customer service" would cease and, quote, "you will wait a whole lot longer to get your kitchen finished".
-Absolutely no one at corporate cares. At all. I actually had to begin posting on Facebook to get any progress going at all at one point.
-I have numerous problems with the kitchen, not the least of which is that the replacement installer just wanted to get the work done and walk away. Crown molding that was obviously the wrong color was installed, he ruined the granite counter using a pry bar to get the old sink out and was only concerned that he not be held responsible for the cost of repairs. He left me with a kitchen sink that is plumbed and held in place with a couple dabs of silicone and stated that the granite guys would take the sink out and replace it (they will not). Executive customer service is silent on the matter, simply stating that the materials are on site and the granite supplier has been contacted. Apparently, I am supposed to contact the installer and explain the process to him?
-This company has the most dysfunctional system I have ever seen. Frankly, I don't understand how anyone gets anything at all accomplished since it apparently takes a committee to do absolutely everything.

All I would like is a totally complete kitchen and replacement of the flooring that was ruined. There is apparently an "appeasement process" that occurs at the end of everything (what a wonderful choice of phrasing). How can I be repaid for 14 months of not being able to entertain in my home? (There's a very large custom back splash that fills my dining room that cannot be installed until Lowes finishes everything.) My father is dying and we missed the ability to celebrate every holiday of the last year of his life. There's no amount of money that can compensate me for the negative impact Lowes has had on my home and my life over the past 14 months. I paid more than $28, 000 for a kitchen and baths remodel that I cannot enjoy.

Do not get major appliances from lowes!

What a terrible experience. I ordered a dishwasher from lowe's.com.

First inconvenience: it took a month to get in!

Second inconvenience: 3 days prior to delivery I get an email saying my delivery window is 8am - 8pm. I guess I don't have a life? It wasn't until the morning of the delivery that they called to say they would be arriving within the hour.

Third inconvenience: they didn't offer to take the old dishwasher. The delivery men just said, "sorry, you didn't pay for it." come to find out, after calling customer service, that's it's only a $20 charge, and they could have done it. Instead, we had to wait another 3 days for them to come back.

Fourth inconvenience: no install. This could very well have been an oversight on my part, but I don't think the online ordering process warned me about what no install really means. The dishwasher came without a power supply. Obviously, not quite plug and play.

Overall: I got the feeling that I paid about $700 for a pile of crap to just be dumped on my doorstep. Now, if I wanted to clean it up I have to wait longer and pay more.

I will never order anything online from lowe's again, or even think about getting another major appliance from them.

Just terrible! I wish I could give a negative rating, but unfortunately 1 is the lowest I can go.

A blade arm broke through the narrowest part when I accidentally pushed a blade upward (I was removing a table leaf). The replacement parts cost $38.50! These parts are small, about the size and shape of a shoehorn, and I have no problem with having to buy the package of 5, but the entire fan itself is on sale now for $49.

I had this fan installed in 2016. I feel this is price gouging to charge so much for replacement parts. The stores no longer carry the part as it is a discontinued style. I am very disappointed.

Lowes Kitchen Remodel From Hell!
Lowes kitchen remodel drags on for 7 months and is still not complete. We signed the contract for cabinets to be installed in July 2018. Our kitchen was not completed until January 2019!
From the beginning the project has been a nightmare! From incorrectly measured cabinets, damaged cabinets, and project managers who didn't call back or do any of the things promised at the time of the contract signing such as inspecting packages for damages.
My husband did all the work for this project with the exception of installing the cabinets. The installation work was so bad that at the end the countertop crew was not able to complete a measurement because the cabinets were uneven and unleveled.
Other problems we encountered included:
2. John Robins had to come back five times to correct problems associated with the install. (See Pictures Below)
3. John Robins left the site messy and with cupboards that didn't open. (See Pictures Below)
4. To date we have unleveled upper cabinets and a improperly installed Lazy Suzanne Door that Lowes is not making any efforts to rectify. So much for a new kitchen! (See Pictures Below) We have to settle for unleveled cupboards and cabinet doors. This is just wrong……..
No project should last 7 months and cause your home to be disrupted for the summer, Thanksgiving, Christmas, and the New Year. I would not recommend Lowes to anyone for a kitchen remodel. We did not realize how low Lowes could go!
Signed:
Sad & So Disappointed!

Went to my local not friendly lowes store in west valley. Needed universal adapters for in-line water line under sink for new faucet. Finally got a clerk that said she worked in the plumbing dept. And found me some adapters in the outdoor plumbing area. Had the original old sink faucet with me, told me what I was needing, she sold me two adapters that did not fit my water lines. Went back to the store again, around 6:00 p.M. Passed two employees' the first time I was in the store, not one of those employee's has a mouth that works, "like, can I help you find something" they just look and passed me by. Second time back at the store, I passed 3 clerks and not one of them ask "is there something I can help you find, they as well went their own way, went back to the outdoor plumbing area, looked myself, with my own measurements in hand, plus the parts that did not fit, that I bought in the first place. And after some time I finally found one of those store pager's for assistance. This overhead pager intercalm went off 4 time's while I waited. My son who was with me, watched the help desk in front turn the pager off. Finally after sometime later a clerk came, walked past me, went to a computer on store isle and proceded to do what I do not know. There was 8 people aprox in this plumbing isle looking for parts. Not one time did this clerk when he arrived asked"can I help someone, or who paged for help". Pissed is all i've got to say. I could of ask him for help, but its the other way around this clerk should have opened up his mouth and asked who needed the help, after all he is employed at lowes and is there to do his hired job, plus help customers. Took the parts to return I had bought the first time around, and got a refund, left the store, called a plumber had to pay more for the plumber for the new adapter universal part and install than I paid for the moen sink faucet in the first place. What good is your employee's at the lowes store when they can't even open their mouth and ask customers coming in (perhaps there in a hurry and just need one part, in and out is all it takes, with help of, course) these clerks look like of human appearance, like me, they walk the same and wear clothes. There face has a mouth, but it doesn't work. I feel that the employee's are only there for there paycheck each week and to hell with helping the customers. I no know better to not shop lowes for anything, unless I know what I need and where to find the exact item I want to purchase. Other than that I will go to home depot, and get the help if needed.in fact I bought the faucet there at this store, and you'd think you'd carry what folks need. I had to have a plumber in and install the in-line water adapter cause you didn't have the help or the part I needed. You need to get employee's in there that has a mouth that works, and get true help, and not some person that will sell you anything just to get you out of there face. The plumber cost me more than I paid for the faucet, so this faucet better follow up with the lifetime warranty as per stated.

Today, January 22, 2019 I went to the mill basin store on Ave U in Brooklyn, New York shopping for a bedroom door. After finding a door I wanted I tried to get an associate for help. 3 were standing around talking, I asked for help but was told none of the three could help me. One said they would call on the phone to get me help. After waiting 20 minutes I went looking for a manager. I was told to go customer service desk. I asked one of 3 associates if there was a manager available. Again, after waiting another 10 minutes I was told that there were 2 mangers around but they couldn't get to me for another 15 minutes due to that 1 was with another customer. I left the store and went right next door to Home Depot which I will be using now since I am sick of the run around at this store. I been a customer since Lowe's came to Brooklyn. You can keep your 5% discount. I rather pay a little more and get the proper service that paying customers deserve.
Respectfully, John Naimoli