Lowe's
Reviews and Complaints

Had new windows installed, then discovered they howl like banshees when the winds are high and from the northwest or west. After the clueless installer attempted to correct with sloppy caulking, an Atrium rep came by and installed "chimney stops, " which reduced, but did not eliminate, the whistling noise. At the time, he said there were other things he could try, but after calling Lowe's a month after his visit when the windows howled again, received a call back stating that the windows were installed properly, it's our vinyl siding making the noise, and Lowe's was closing the file. Period. Wrote to the Lowe's CEO and store manager, but and the response was the same: Not our problem. We've spent tens of thousands with Lowe's over the years, but not a penny more, ever. Luckily, there are options in town all our future home needs.

This company racially profiles customers of color. From the moment I walked into this location I was followed. In aisle 5 was searching for grout cleaner. After a couple of minutes a Lowe's associate came into the aisle pretending to look for something. I left the location with two bottles of cleaning product. I was looking for a utility knife which was at the back of the store. As I walked past the aisles I noticed and associate from the carpet department watching me. As I turned down a different aisle I noticed two Lowes associates watching me from across the aisle. As I stood in the check out line I noticed two Lowe's associates pretending to have a conversation at the entryway but I knew they were watching me. Next time this happens I am going to talk to the manager. This is ridiculous. Someone is going to lose their job.

Lowe's
1950 West Baseline Rd
Phoenix, AZ
Store 2421
Manager Joe Davis

I paid for a Cooktop electric 30 inch with downdraft from the 7500 Broken Branch Lane Manassas, VA 20109 store, [protected] on July 8 2018. I was told it would be installed before 24 July 2018 by the Lowe's appliance salesman, Coleman.

On August 1, I called the Lowe's service and delivery number and was told the installer would contact me within 2 days.

On August 8, I called Lowe's service and delivery number again and got 2 very nasty representatives, Dimitria (sp?) and Ruth. Dimitria talked over me and started raising her voice, patronizing and being condescending to me, and told me to wait like everyone else, then told me again, the installer will call me in 2 days, then hung up on me. I then called the Manassas, VA store and spoke to the Manager, Daniel. He was annoyed at this and told me this was not his department, but will speak to the service and delivery department. He then spoke over me and said sorry really loudly and told me to wait 2 days for the installer to call me, and the installer will let me know when he is available to fit me in his schedule to install the cooktop electric with downdraft - I would have to be home within a 4 hour time slot.

This is the worst customer service - I feel no one at Lowe's seems to care about customers, they just take the customer's money and don't care that the customer received the product or not, and are not concerned that customers don't get the product installed. Lowe's took and cashed my money, but I do not have what I paid for. It has been over 1 month since I have been able to cook dinner at home. I had to take friends and family out to dinner because I cannot cook on my existing cooktop because it is broken. I was told by the salesman at the Manassas store, Coleman, that my cooktop has been sitting at the store waiting for the installer to pick it up since July 24!

I shouldn't have to beg to get what I paid for and installed, should I? What do I have to do to get a product I paid for installed?

Please do whatever you have to do to fix this. I am totally disgusted with the treatment I was put through from the Lowe's service and delivery department as well at the Manassas store. I have been a long time customer of Lowe's and was shocked at the way I have been treated. Please contact me at [protected]@gmail.com and let me know that you are working on this.

In Eugene Oregon, the last few times I went to Lowes I cant find anyone working in the departments, accept for gardening, flooring, paint and cabinets. They are either with a customer or on the phone or not there. I always see other customers trying to find help, but no employees are to be found. When I checked out I told the cashier I was irritated because I was unable to find anyone working in the store. She said many customers are complaining about this also. She said the new CEO just took over and cut part time employees hours to 16 hours a week, which is not enough to pay bills or survive on, so they all quit. I said, so Lowes must be hiring now, right? She said no, they aren't even trying to fill the vacant spots. She said there were only five or six people running the place. The new CEO is trying to save money and show false numbers of lager profits. So he gets rid of employees, piles more work on others and claims he's doing such a great job by showing larger profits, when in reality they are just paying out less money for salaries.

I am so very aggravated so annoyed and very upset. I came to your Lowe's Home Improvement store at 285 SW Ln, Cape Coral, FL 33914
I ordered storm shutter panels and headers I already pickup the storm shutter panels. I am still waiting for headers that I ordered June 10, 2018, this order was so to be delivered on July 9 I called Lowe's store in Cape Coral to see where my order was, when it would be delivered I was told it would be delivered on July 13 well it wasn't I call again then told it would be on July 16 it still wasn't delivered then told July 19, and 20th it still wasn't this is the most ridiculous thing I have ever dealt with. I am so tired of the run around. I have called toll free number and the store where I purchased this order. I was told that the vendor was ready to load it on the Lowe's truck but there was no room on the truck so they had to reset my delivery. I ended up going to Lowe's store on July 21, 2018 Saturday I talked to assistant manager Alexis who is worthless very annoying. I explained my whole situation to her she cuts me off and lies she tells me she is going to call the Vendor on that Monday July 23, 2018 and she would call me to let me know what the vendor told her well I called her because she never called the Vendor or me. I get a call back from Duncan from Lowes telling me he called the Vendor saying that my ordered would be delivered next week but he could not get an date on delivery guess what it is now August 3, 2018 no delivery. So I call again the toll free number I was told it would be delivered on Monday August 6th I told him how it is almost 2 months since I ordered the headers and I also mentioned that I want comp a gift card for all this aggravation I am so pissed off this is a joke I have never dealt with such idiotic nonsense. I do not like this run around aggravation I am so sorry I came to Lowe's and made this purchase. I do not like to be lied to. The assistant manager Alexis called me and told me she is sorry she was on vacation that is not true since I went in the store on July 21 and talked to her on the phone July 23. Now she tells me she is going to call the Vendor on Monday August 6th I told her I was told the delivery is suppose to come to Lowes on August 6th she said it shows. August 10 I finally got my order after two months of waiting for this. I want compensated for this aggravation, I was told I would receive a gift card and I have not received!

I'm calling BS.

I bought a complete house full of appliances, nearly $10K worth, from Lowes in December of 2014 and took delivery in January of 2015. I bought the 'Extended' warranty plan on all 4 appliances for 3 years. On the jacket of the warranty and on their website, in plain english, it states:

"Major Appliance Protection Plans start the day you purchase them or date of delivery, whichever is later, and provide coverage for three or five years that goes above and beyond the manufacturer's warranty with our included benefits."

Basic math: Mfg. Warranty = 1 year + EXTENDED warranty of 3 years = 4 years.
Date of Purchase: Dec. 2014 + 4 years = Dec. 2018
Date of Delivery: Jan. 2015 + 4 years = Jan. 2019

Whichever date you use, my Samsung refrigerator, which has never had an issue, never used the warranty, should still be under warranty. When I called for service, they were adamant that the way to "interpret" the statement above is that
the 'included' benefits go 'above and beyond', but the time actually runs concurrently with the manufacturers warranty. At the very least, this is a very broad definition of the word 'extended', maybe it should be 'enhanced' or 'improved', but it certainly doesn't fit the common definition of 'extended'.

Lowe's has been horrible on follow up, horrendous with customer service and now they are screwing me out of my warranty with their 'interpretation' of plain english as defined by the fine print of their T&C's. Despicable.

On another note, stay away from Samsung appliances. I have had numerous issues with my dishwasher and washer/dryer combo, and now the fridge. Ugh!

The last straw. Employees are extremely rude and unprofessional. Don't know any of the products and treat customers like they are a burden. My experience at the Everett WA Lowes has forced me to drive an extra 5 miles to my local Ace hardware.

Employees swearing and complaining in the presence of customers. Nobody knowing anything about the department they work in. A cashier rolled her eyes at me when I asked if she wanted my phone number for my warranty on a tool I was buying. She said no, save your receipt. Who saves a receipt for a tool under $100 for 2 years. Then the guy in the lawn mower section that had no idea which of the 2 oils I should choose for a mower I bought there and was still for sale.

Lowes has really gone down hill over the last couple years. This one is 2 blocks from my house and I spend almost every weekend there. Not anymore. I went to Ace 5 miles down the road. They greet you at the door, they basically do your shopping for you. And every single one of them was knowledgeable about my inquiries. If they didn't know, they would summon another employee that was the expert.

Lowes, you will no longer get my business. Even a sheet of sandpaper I'll drive an extra 5 miles for.

Purchased this dryer from Lowes on May 21, 2018. On June 29; dryer stopped heating up but continued to spin. The repairman showed up on July 6 and could not find any wrong except to move the unit to look in the back. Dryer worked until July 13; the same issue happened again. The repairman showed up on July 18, he found loose connector, connected it back up and it worked. The next day July 19; the dryer stopped working again with the same issue. I called the Customer Service Center talked to the rep. name Jenny. I told her that since this is the third times on the same defect, I would like to get it replace. She turned me over to her supervisor name Ray, employee ID# 6175. Ray insisted that the Lemon law only apply to automobile. I then requested to talk to the manager. Latika came on the line and explained to me that the repairman needs to come out to determine the issue. If it is the same issue then the unit will be replaced. She noticed that the service appointment would not be available until July 25. She told me she was going to talk to the service department to move up the repair date and would call me back. I have been waiting for her call but she has yet to call me. She gave me the direct extension, which is 6383. When I called the Customer Service Center and asked to transfer to this extension. I was told this number does not exist. This whole situation is frustrating, we spent large sum of money on the brand name that we thought we could trust but yet has the same problems over and over and the manager supposed to follow up never did. Please look into this matter and get back to me. I appreciate your assistance in this matter.

My boyfriend and I do contracting work for my father and unfortunately for items that cost $10 or less the guys always throw away those receipts. We are responsible for purchasing, returning, and exchanging these items and we are no longer allowed. I would like to ask for our IDs to be reset please. My name is Allison Leann Powell and his is Thomas Manuel Lopez. Allison can be contacted at [protected]. Thank you for your consideration.

On july 8 of 2018 my new washing machine a maytag 4.2 was delivered
within one hour i ran a load of clothes and the machine sounded like
the gears where trying to fit together and the other sounds where not normal i called the store in port orange the manager said he would have the delivery guys come back to check the machine and told me i was not given the machine a chance, he was very short with me, i was told the delivery man was now in coco fl and it would be a while to vhe came to me.
I ran a small load again thru the washer to see if it requited down it was
on its last minute of spinning when the men came back, i told him it was still very noisy, he said he would call repair i said, no i have owned this one hour i want a new machine so the delivery man said i will take this back and i told him the other machine i would buy a ge 4.2 i had seen before buying this lemon, he said well i will take this out tomorrow
bring the ge washing machine in they will issue you store credit and just swipe the machine out, the next day they delivered the new machine and took the maytag back i was given a slip showing the maytag was going back but no slip to show the delivery of the ge washer i was told to go to the store the next day to get the $30 back for the price reduction and pick up the sales slip on the ge washer. The next day i went to the store they could not find the slip on the ge washer and called the manager jason who was very nasty telling me i did not give the maytag a chance, no i am not keeping a machine that cost me $617 and sounds like rocket when it is running he told me i was not entitled to a store refund of the difference of thirty dollars because i went against store policy and sent a machine back and got delivery the same day, that was not my fault i did what the store employee told me to do and he continued to say i had to get help fr my son to pay for the machine, my son paid a portion on his credit card my husband just died and i was short on money, which was none of his business the store still got the $617 he was very nasty and then told me her is you sales slip which was on the old machine and not the new one and walked away i was given the $30 difference just about thrown at me and left the store with no sales slip for the new ge washer, i have registered it with slip that came in thew machine, this jason is a disgrace to the lowes name if any rules where broken it was the staff of lowes not my fault, and here i was telling people in the club house how wonderful this store was to deal with, now i will tell all this store does not have
a good attitude with there senior customers and this man jason the manager in the appliance department should be fired or at least not allowed to deal with customers

I had this ceiling fan/light installed about a year ago by Gault Electric, here in Melbourne, Florida, one of the best Electrical Companies in the area. Their technician installed 3 fans, a chandelier, and two lights for me that day, one of which was the ceiling fan model noted above. It has worked fine until a few nights ago when a loud POP woke me up. The fan was no longer working. I turned on my bedside lamp, and it did not work, nor did the lights in the bathroom. I thought it must be a power outage, until I noticed the kitchen was illuminated by the appliance lighting. I went to the breaker box and sure enough, the Master breaker switch was off. I put it back on and went back to my bedroom, turned the fan on once again, and pop, breaker went off again. I kept it off for the past few days, until Gault could get an electrician to my house. They just left and found a faulty wire in the fan itself, which they replaced, and it is once again working fine. I thought it important I bring to your attention the fact the wire was faulty, in case other fans of this model have the same issue.

I bought a refrigerator ordered from lowes because it was not in store they ordered it for me and told me it would take 3 to 10 days scheduled to arrive july 5 2018 to lowes and delivered july 6, 2018 but it never arrived i called because i have my kids on vacation and it was 125° i was transfered 6 times and then hung up on, i asked the 3 person for the 3rd time to corred my number thinking it was not delivered because of that reason, they adviced my refrigirator was in the truck and i would have to wait another day called next day and nacho said i needed to have pasience and he would look for it in the back he found it open because the box was damaged and said I would need to wait another day to check if it was in good condition. the refrigerator arrived on 7-8-18 with a dent on the door and missing pieces i asked the delivery guy about it and he said it would have to be replaced or discounted on 7-9-18 i called about issue spoke to jonh and he said manager would have to call me back i never received a call back so i called back after work spoke to ray and i was adviced i would need to pay for a second refrigerator and they would refund my money i explained i didnt have that kind of money he said it was store policy i asked for a better option because of the nesecity of having fresh food for my kids but they did not care.

We had purchased a washer & dryer at Lowe's we where told to use my credit to sign up for a CC within their company. Since I have never been late on a payment yet they each month lower my credit limit which then lowers my credit score. When I called corp & talked with Thomas he imformed me very rudely it was too bad. He was not willing to deal with this issue at all. I am paying off the card more than the min each month & now only owe $750.00. Yet, once again when I make a payment they will lower my limit to match what I owe them. Is this a fair treatment? My credit score would not go down if they did not lower the limit. I feel Thomas is a vindictive representative & wants to hurt people's accounts on purpose. I started out before their card with a 800 credit score & now am at 587 :( They are the only reason it has dropped I am have no other credit owed besides Home Depot & they treat me Fantastic!

I ordered a door from Lowes back in February 2018. I had the preliminary measurement done and was waiting for the final. First they lost my order, put it in the computer under windows. Next they got the wrong door in, didn't bother to look at it until the day of installation, also didn't bother to call and explain, I had to call them when they didn't show up. Took a day off work for nothing. Next they reordered the door, another 4 weeks waiting. They set up another install appointment. I took another day off, and they didn't call or show up again. This time, the installer had a family emergency and they forgot to notify me of a change in my install date. I guess the large company like Lowes has only on installer. So again, I had to call them. Of course, they are going to get on it and make things right. They made another install appointment and here I am, they were supposed to be here today and have the door installed between 8:00 and 12:00. I am waiting again and it's already after 9:00, their still not here...

I ordered a custom made marble sink from Lowes. I ordered it on May 15th 2018 at a cost of $528.87. I was told it would take 3 to 4weeks to be made. It finally arrived around June 28th which is over six weeks.
I collected it yesterday and have tried today to fit it into one of the new bathroom cabinets I bought, it doesn't fit……the depth is way off. I tried three times shaving off some of the wood from behind where the sink would sit, that didn't work. I tried cutting pieces of wood out from behind the front of the cabinet, that didn't work. I have now had to cut a whole piece of wood from my new cabinet just to make the sink fit.
I was told the basin of the sink would be centered in the 24" sink vanity, it isn't. There are at least 7 inches from the back splash to the sink and 5 inches from the back splash to the faucet……Why since there is only 3 inches from the sink to the front of the vanity. ? There is no overflow what-so-ever, why?
You may ask why I didn't return the sink? Possibly because I didn't want to wait another 2 months for a new one. I'm beyond disgusted with everything about this sink and now I have no choice but to live with it. I would at the very least like a refund, when in fact I should demand a new sink made to the specifications Lowes were given in the first place. This is not how I ordered it, this sink looks ridiculous. It will be cold day in hell before I ever order anything custom made from Lowes.

I would like to say that my Lowe's experience has been a bad one I had ordered carpet for two rooms and when the installation date came they only showed up with one carpet installed it and it was the wrong carpet and told me I still had to wait another 4 days for the the other room to come in after I notified the store that they ordered the wrong carpet they reordered a new carpet for that room and it when they installed at 1 that also was the wrong one so it's been almost 3 months and I still haven't got the right carpet installed yet and everytime I call customer service I don't get a good answer and even the store managers have never called to see where we're at with this. I will never use those again for any other services that they offer my original thought was that a big store like Lowe's would be a simple easy process to order to carpets. As of now since I've actually ordered the carpets it's been almost three and a half months and I still don't have the right carpet

I walked into the store knowing what product I needed to buy (5x4 Ft resin Shed). I was having technical issues with my smartphone so I showed the customer service rep. what product I wanted and how I was having technical issues ordering it online. Since I had received $25.00 off coupon code online; rep insisted that I had to place my order online in order to redeem that discount on my product. I was welcome to use one of Rona's computers to order the product. I was then sent off with one of the season department staff and she was not very computer literate as she kept on switching to the wrong store and by that time the promo that I was receiving on my phone was not available on her computer screen. Then I made an attempt on my smartphone again this time using Google Chrome browser. I was able to place the order and the seasonal department staff asked me to go to the customer service desk and have them receive the order in store. I walked all the way over to the customer service desk again and waited to speak to the rep. I started to inform her that seasonal depart rep wanted me to get her to receive the order customer serv. rep. interrupted me and just called the seasonal dept staff. After the phone call customer serv. rep started to receive the order and then she informed me it will take up to 45 min for the store to receive the order. At this point I was starting to get frustrated and I decided to ask the customer service manager for help. Upon that manager informed the rep. that she could just have sold me the item through the store and applied the credit manually. (Just like I suggested when I walked in to the store; now my card is charged two times and I will have to wait 7 days for a refund to show up). 40 mins later I finally completed the sale transaction. Now I had to wait to receive the product that I just paid for. I was again asked to have a seat and wait while they get the product down from the shelf. After 30 mins I was informed that I need to drive down to the gate to receive the product. when I drove down to the gate there was no one there I stood there for another 5-10 mins and then decided to go back into the store to inquire because at this point I was not sure if I was waiting at the right spot. turns out I was waiting at the right spot store did not have the right piece of equipment available to get the product down and Manager on duty was himself now on the forklift trying to get the product down. I again went down to the gate and waited. it took almost 1hr and 45 mins to get a small 5x3.5 ft resin shed. By this time I was late for picking up my daughter and my wife had leave the house with my other two kids. I now decided to go back and speak to the store manager. I was only able to speak to the manager on duty (person who himself was not equipped with the right piece of machinery to get the product down from the shelf). He did own up to his mistake and apologize however, he was rude and not sincere and was not able to offer any kind of assurance that this would not happen in future and corrective actions will be taken so that no other customer ever experiences the nightmare that this shopping experience was.

I will never ever buy anything that is made by samsung again! I purchased all my kitchen appliances (refrigerator, stove, microwave & dish washer) from lowes, but they are manufactured by samsung. After the 1st month I had to call for service on my ice maker... They put in a new one. I purchased my appliances aug. 2017... Last week the refrigerator just stopped working... Freezer is in bottom, which is not making ice, but staying cold, refrigerator part not working at all. I call service center for warranty... They send someone out the next day, but had to order parts... Which did not come in until following wednesday. Mean while I had to go without a refrigerator for 7 days. They offered a loaner... Which I had no idea where I put it! Guy comes out yesterday installs the "new" parts and he leaves... Well refrigerator not working. I call... They have to order "new" parts to replace the "new" parts! Can not come back out until next tuesday.. Do not buy samsung.. I will never again!

Paid Lowes in Hackensack, NJ $35 + tax to measure the space for Pergo flooring installation. The estimates came with $3, 700 charge for leveling the floors - $1, 200 for 44 bags of cement and $2, 500 for handling this cement. When I questioned these unreasonable charges - Lowes can't explain them, blames the 3rd party installer and does not take any responsibility for this quote. It has been 3 weeks now of back and forth calls with Lowes staff and they are still trying to figure this out. I already gave the business to National Floors Direct, who did a fabulous job - not only my floor was perfectly straight but they gave me a very reasonable price and a life-time warranty. Will never do business with Lowes again.

We have been lowe's customers since 1993 and this letter is to inform you that once our final project, scheduled (and re-scheduled multiple times) for next week is completed, you can remove the welcome mat from outside your concord, california location for my wife and I as we will be taking our home goods, landscaping, tools, etc., business elsewhere. We moved to concord on memorial day weekend, this was our first physical visit to your concord location. This is when we met craig in the gas grill/barbecue section. As a retired and disabled member of the u.S. Military, we opted to have lowe's install & deliver this gas grill which involved an $80.00 upcharge. When the grill arrived it was in a box and not built or installed as confirmed by craig. Repeated phone calls to management were finally returned by "mike", only to learn, from the in-store assistant manager himself, who when returned our call stated the information we received from "craig" was incorrect and that "craig" had been providing this misinformation to other customers as well, as we learned from the first call to the assistant in-store manager; "mike". "mike" then informed us that he would refund our $80.00 and instructed us to install the grill ourselves which we accomplished. The refund from "mike" was very generous to which we both appreciated and we then tackled the assembly of the grill itself without issue. However, ten days go by and still no refund our lowe's account, causing us to make additional calls to "mike" the in-store assistant manager. These return calls to "mike" were not returned in a timely manner, and when "mike" finally did contact us he stated he would have called us earlier but he was "hiding in the back room". These are his words and not a fabrication. As I stated earlier, this was our first time in the concord location physically, however, we had been on the phone with your carpet department multiple times prior to our move to concord to ensure we would have the correct carpet selected, purchased and installed prior to our arrival. Of these three options - the only one which was completed as of the date of this letter is "purchased". Your staff is well versed on this part of the transaction, however, returning phone calls, scheduling, and honesty does not appear to be qualifying factors for lowe's employees as we continue to wait on the installation of our carpet in our new home. On june 20th, my wife bonnie received a call from "ben" who is a contracted lowe's carpet installer, stating a member of the installer's family had passed away and the installation of the carpet would have to be further delayed until the week of july 2nd. This phone call, of course, was made the day before the carpet was actually supposed to be installed. Does this complaint letter yet have your attention? No? Well, on that very afternoon of june 20th, my wife purchased two lamps for our bedside tables. One lamp did not include the finial to hold the shade in place. Is this a quality control problem with lowe's? No. However, you might imagine the language the two of used regarding the lowe's location in concord when we prepared to outfit our new bedroom with these two lamps. Now my wife needs to make yet another run back to this location; speak with another employee whose competence remains suspect to resolve yet one more matter. We've been in concord for only four short weeks and have already taken pen to paper to provide you with our concerns as they have been addressed herein. I've addressed the fact that I am a retired and disabled u.S. Military veteran - I have provided this information for two reasons; (a) your 10% discount to all u.S. Military members and (b) the simple fact it's just not worth it. The ten percent savings we receive on our purchases is lost on the price of gasoline to run back and forth to this location for resolution, not to mention the anguish in attempting to contact the in-store manager while he admittedly hides in the break-room. The failure in leadership displayed by your concord in-store assistant manager "mike" is actively mirrored by those in the lower-echelon positions, i.e., craig in gas grills; "matt devore" in carpeting.

As stated previously, we have been faithful customers of lowe's since 1993. The only reason for this letter of complaint is to address the matters we have experienced to ensure you are made aware.

If our carpet is not properly installed on june 29, 2018, the total cost of the carpet and installation will be credited back to our lowe's card forcing us to take our business to another retailer.
Concerned,

Paul e. Cheney