Makro Online
reviews and complaints

I bought a washing machine with extended warranty. It went faulty while the warranty was still valid. I reported at Markro Silver lakes on the 10th of July they sent a technician from Samsung a week later. The technician said he could not fix it he will report back to Makro for them to make a decision whether to replace it with a new one or order spares. A week later nothing happened I have been sending emails and calling nothing positive happened. Finally only today I was told the technician will come back to fix it in a week's time. Why do we buy extended warranty if can't be helped on time it's been full three weeks without a washing machine. This was second time experiencing problems with electronic items from Makro first it was a TV also struggled to get a refund. Their service is very poor from the head office for authorisation.

Placed an order 5 july 2019. Ordered promised to be delivered 12 july.
We are now on the 24th of july 2019.

Excuse after excuse about the delivery!

then it's a supplier problem, the a out of or low stock issue, then it's an it issue (stock can't be invoiced)

just got off the phone again, now it's a store problem

makro was very keen to take my money but the service and after service is a night mare.

I've had to put a whole company move on hold due to makro's incompetency!

ticket #152345
I purchased 2 items online from Makro on 1 July. One I collected from Makro ottery. The other was to be delivered. It was never delivered. I requested a refund and have been phoning and sending emails to customer services for the past three weeks. I have still not received a refund. This is an unacceptable delay in refunding me and a lot of wasted time trying to get refunded.

On the 3rd of June 2019 I bought some stationeries (order no: MAK2066320) from Makro online which got delivered to my place after three days. But because the design of the item didn't match the display on the website, i had it returned.
Before the return I had to submit photos which i did through emails and then the courier was at my place to collect the item. The collection process was another nightmare so much that i had to call, email and travel several to my nearest Makro to receive help. Mr Hadebe from Makro Woodmead is well aware of my situation.

Now since then i have been waiting for Makro to refund me which has been promises after promises so much that their words are not reliable anymore. After constantly wasting so much aitime to address this issue there is still no positive result at the end of the line from customer service.

On July the 3rd, i had an email from Anthony Vermulen (Makro) assuring me that i will receive the refund back into my account withing 2 -7 working days. Upon realising that it was a false promise, two weeks down the line i called Makro again and after making further enquiries to this matter, i told that the refund is on a "pending" status and none could tell me for sure until when my money would be paid back.

I ordered a smart projector MAK2096858 and wanted to pay for it for 2 days I cannot get payment resolved, I phoned the online number 0860600999 for assistance. I phoned the number at 08:53 on 23/7/2019 for assistance. The orperator said she cannot get her system loaded then couldnt find the order, and eventually told me I must eneter my OTP pin. I expalined I have been trying for 2 days and 15 attempts to process payment the MAKRO SYSTEM SAYS "TECHNICAL ERROR" I was placed on hold and 20 minutes later told I must contact my bank my payment limit is to low. I explained I pay for EVERYTHING online and thats not the issue, placed on hold, 5 minutes later I must send an email and they will check if there is an error. I asked for a manager and have been on hold for another 20 minutes (45 minutes in total with no response from no-one. I tried to load a new profile and try to do the purchase and again unsucessful...still ons hold 50 minutes later! Is this how online customers are treated clearly by a manager that is unavailable? I will take this to Helopeter if I dont get a response by COB. Still holding ...55 minutes...

Makro Card Number: [protected]
Order Number: MAK2091534
Payment Method: Credit Card

In the Online order, advised delivery date must be on 20/7/19
Delivery not packed, so had to hire a trailer and drive 20 km to Makro Wonderboom
Steven at Online deliveries apologized for mistake and did refund R 90 courier fee, which covered my petrol and tollgates expenses.
However, Saturday is the only day I am in Pretoria, so delivery had to take place on that day. It took 4 hours to hire a trailer, drive to Wonderboom from Brooklyn and back again to collect 10 items to the value of over R 17 000.
The trailer hire cost me R 360 and valuable time lost as was moving my student children into an apartment in Brooklyn.
I did leave a copy of Trailer hire invoice with Steven, who advised he would refer this matter to management.

Bottom line:
I would like to be compensated for trailer hire as delivery never happened and I had to make my own plan, which cost me time and money.

Yesterday, I purchased a TV, R 5500, from my local Makro store at Carnival, as I live in the East Rand. So will continue to support your great store, but very disappointed that delivery was a big let down.

I hope to receive positive feedback as will be back in your store this weekend to buy for supplies for student apartment.

Good day,

Please look carefully at all the proof i have attached to this email.
Makro is pulling a SCAM! They are steeling my money and keeping goods i have clearly already paid for on 17th June 2019!
Makro has scarred me for life...ive been going through HELL the last month, waiting for my order(things ive needed to do to try and get my order from Makro)...that is STILL NOT delivered to me!
And today is already the 10th July 2019 @14:30!

Many thanx
Marianne
[protected]

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HELLOPETER COMPLAINT link:
https://www.hellopeter.com/makro/reviews/makro-taking-customers-for-a-ride-2786341

LAST ENTRY TODAY ON HELLOPETER:
Today (8th July 2019) @13:00. I went online to Makro's Online Shopping page, to see if there are any updates on the delivery of my order, placed on the 17th June 2019.
Now i suddenly see, that Makro says that they are waiting for me to make a FURTHER payment on my order, to the amount of R4, 810.84! Which i see now, that they have gone and divided the order up into 4 separate deliveries, instead of the original 3 that they had when i placed the order. Not even one of the people from Makro said anything about the order being delayed, due to outstanding payments of any sort. Nor do they contact me to say when it will be delivered and finalized. I just sit here and wait...what a waste of time!

What the HELL is going on?!?! Makro is now saying that i need to pay more, than the R3, 984.32 that the order cost on the day i placed my order!

Lucky for me...i took pics of the complete order that day, proving the amount and that nothing was/is outstanding for payment, on this order.
I also have the Samsung Galaxy S10+ phone, which recorded each and every phone call to me, from and to Makro. And NO WHERE in ANY of those calls, did anyone state that delivery only can take place, once a further amount of R4, 810.84, is paid!

Right Makro, you have messed with the wrong person!
...oh and BTW, you will ALSO be liable to pay all my Attorney fees...
I will be lodging a complain with the Consumer Board and the Ombudsman aswell today.
Thereafter, i will be reporting this ugly matter, to all types of media.
And yeah, trust me...im home 24/7...i have loads of time on my hands...

EVEN ON THE PHONE CALL (attached) FROM MAKRO ON THE 3RD JULY 2019, YOU CAN CLEARLY HEAR THAT THE ORDER WAS IN FACT SPLIT INTO 3 AND NOT 4 PARTS, FROM DAY ONE(they changed it, for NO valid reason)! He also said that Makro will replace the faulty heater and my international plug. Im STILL waiting for that!

I received an email from Makro on the 8th July 2019, stating that they cannot find the beetroot i ordered from them, at any of their branches and will immediately refund me that money. I have given him my banking details. I am still waiting for that refund.

This whole horrible situation with Makro, has caused me so much stress, depression and grief!
I believe that Makro should compensate me greatly...for this hell of an inconvenience, they have caused to me and my life!

I purchased the vacuum cleaner on 02/03/2019 and returned it on 29/03/2019 in its original box with all the fittings some never been used. It stopped working. Notwithstanding the fact that the product comes with a year warranty and another year online extended warranty, I was told that the product will be repaired. I do not want a repaired product, I want the product to be exchanged or to be refunded. Will take this up with the consumer protector if I do not get any joy from the Complaints board.

To whom it may concern

Every online order that is placed with Marko is a problem.

The delivery time is 3-5 days and then changed in Dec 2018 to 7- 10 days.
See below my order and payment date and when I received delivery.
I do not get any feedback or poor service from Makro.

Order number: 912735
Payment date 30/07/18
Delivery Received: Was not delivered as this took to long we collect on the 13/08/2018 ( 13 days)

Order number 922859
Payment date: 08/08/2018
Delivery received: 20/08/2018 (12 days)

Order number: 989611
Payment date: 11/10/2018
Delivery Received: 24/10/2018 ( 13 days)

Order number: 1121584
Payment date: 08/01/2019
Delivery received: 31/01/2019 ( 23 Days)

Order number: 2032828
Payment date: 03/04/2019
Delivery Received: 17/04/2019 ( 15 days)

Order number: 2071127
Payment date: 12/06/2019
Delivery received: Still outstanding ( 16 days +)

Can you please look into this matter and advise as this is an on going problem.
You can give me feedback @ [protected]@firstcool.co.za

Regards

Amanda vd Westhuizen
Tramir Pty Ltd
[protected]

After months of back and forth emails to Martin Hlogwane regarding the refund on mu order MAK1029867, the refund was finally confirmed, but to date, I have not received the funds. Martin forwarded me a proof of payment, but the funds didn't reflect in my account.

After numerous attempts to resolve this matter, I sincerely hope that you will be able to get to the bottom of this issue and the service I have received are extremely disappointing for a well known and loved brand like Makro.

Please assist urgently

I am a pensioner and went shopping yesterday, Tuesday 11 June 2019, but cannot see on the invoices No. 898 and 897 how and if I received the discount for pensioners. Can you please show me how to read these invoices to understand which items (if any) were discounted.
I tried to attach the invoices, which is in PDF form, but the system only allows JPG format. should you require copies of the said invoices you can send me your email address so that I can forward to you. Please let me know if you need any further information to resolve my enquiry.
thank you in advance
Kind regards
Mrs J H Luiters

I purchased the above generator online on the 18th of april 2019, order number mak2041242. the email I received informed me that I can collect my item from makro cape gate on the 2nd of may 2019.

When I got there on the 2nd the online help desk told me that there was no stock. I spoke to rudolf, who told me he would ensure that my item is delivered to me within one week.

It's now been almost 6 weeks since I purchased the item, and more than 3 weeks since rudolf promised me delivery in one week. every time I call them, I am told a different story. I am totally disgusted by the service I am getting.

Meanwhile I am renting a generator on a daily basis to continue on site gas installations. I need the matter resolved very urgently.

I purchased an order online, they then sent the order to the wrong province because all their stores in the province I reside had no stock. They then told that I have to pay a delivery fee. I then decided to cancel the order but now i'm waiting for more than a month now doing endless follow ups as they do not provide feedback. The only response I get when I call is that it is with the accounts department.

I ordered some pens on behalf of my boss on 23 April, and was told that they would be delivered by 3 May. The pens weren't delivered on that date. I spoke to a man called Sithle twice and was told twice by him (and a third time by a colleague of his) that he would phone me back. I NEVER received a single call! Today was the final straw - I told Sithle that time was of the essence because my boss was leaving to go overseas tomorrow. Sithle's colleague told me that Sithle would phone me back in less than 30min. Again, no call! This is utterly unacceptable. My boss has now been seriously put out.
Why bother to tell your clients that they will receive a call - when your call center agents have no intention whatsoever to phone back. Why blatantly LIE to your customers? This is disgusting service.

Regards
Karin

Good day, I bought a washing machine at your Makro Montague Gardens branch, when I went to collect it I was told that it was sold. They are waiting for one to come between Friday and Saturday, I went to check on Saturday there was nothing and the told me they reversed the money into my account. I don't want the money I want the machine nothing else please.

It happened on the 2nd of May 2019. I looked online for a Razer Mamba wireless. https://www.makro.co.za/makstorefront/electronics-computers/computers-tablets/computer-tablet-accessories/peripherals/razer-mamba-wireless-gaming-mouse/p/000000000000371265_EA?gclid=EAIaIQobChMIq4esw5X94QIVgrUYCh0nTAQYEAQYAiABEgInAPD_BwE. They advertised as you can see a razer mamba with RGB. I then phoned to check that they had it in stock around 20 minutes before arriving at Makro. They told me they had it in stock at the price advertised (R1300). When I got there they had the old mouse with no RGB(completely different mouse). But it had the same code as on the website. Therefore we came to the conclusion that they had falsely advertised on there website. This is illegal. I would like to either get the proper mouse with charging dock for free or at a discount. Below I added the difference between the two mouses. Thank you

23.04 I placed an online order for almost R10 000 on 17 March for camping gear (5 items total). The system stated that I would receive part of my order (4 items - the tent, 2 chairs and a stretcher) on the 27th of March and part (1 item - the extension tent) 17th April. I have phoned countlessly about the order for the 27th, which, to date, I still have not received. I did, however, receive the second part of my order on date: 17th April, but the extension without the tent is useless! Got an SMS stating that the first part of my order is with the couriers, but it has been more than a week and still, I have not received the order that was due for 27th March. When I phoned customer services, they could not confirm if indeed the order was picked up by the courier company. Phoned again today and still no answer or confirmation on the status of my delivery. I asked for a refund, cause my order is almost a month overdue. All I got was that they would get back to me. End of the day and I am still waiting on them to get back - leaving me to have to phone again tomorrow morning! This is most frustrating! R10 000 is no small amount of money! Horrible service and delivery are even worse! Will never use their online services ever again. 24.03 Phoned again today... and again only got "we will get back to you"... yet again I am still waiting on them getting back to me! Today she said my order is still in dispatch as they are waiting on stock? Yesterday they said, my order is with the courier, but they cannot get hold of him to confirm the delivery. Do they even know what's going on? This is very alarming!

I've ordered a mellerware hood dryer and received a lucky hood dryer.

The mellerware hood dryer is suitable for a hairdresser, when I browse on makro website for hood dryers because they dont stock it in store and saw that the mellerware hood dryer is r1400.00 which is a reasonable price compare to the normal hairdresser hood dryers, i've ordered it with excitement. Ive called the online division to find out if they received my order and the lady said yes to my dissapointment i'm only getting my delivery within 21 days (which is also not stipulated when your order online) only when you get a reply thanking you for your order it says expect delivery within 21 days.

Ok already stressing that I will not get it on time for my hairdresser opening I hope and pray that it will arrive on time.

I did received it less than the 21 days which i'm very grateful, however to my dissapointment it was not what I ordered.

I received a lucky hood dryer.

There is a big difference between the 2. The mellerware has a longer lip/cover for clients with bigger rollers than the lucky not so convinient.

If I wanted the lucky I would've ordered it so yes i'm stressing my hair salon is opening on the 26 april 2019 and I want my mellerware hood dryer before than if makro needs to overnight from where ever they sourcing it that's their problem.

On 24 March we purchased a security camera online, this was an online exclusive deal.
Item was meant to be delivered on 29 Mar. Somewhere between the site and the courier company a part of the address was missing. Updated address was sent on 3 April.
Since then we have been following up with multiple emails and calls on our parcel. We have been called back only once to say the parcel is being dispatched again. This was a week ago...another week after the last time I called and was told the same thing. By the way, on my 3rd call I had to yet again update the address, so clearly no one even captures this.
The service is utterly shocking and I do not recommend anyone purchase items online from Makro. This has been a nightmare for us with zero feedback. We also had to spend additional money to pay someone to look after our house as hour security item has not been delivered in a month.

We could've ordered on e-bay and got a faster delivery and better price. At this point, a refund doesn't even justify all the money spent on calls and house sitters