Makro Online
Reviews and Complaints

I bought a Braun hand blender from Makro Online and a month later the device malfunctioned and is not working anymore. I submitted a repair request online on the 6th September. I received email confirmation for the repair request (see image attached) but over 2 weeks later, I've have received no response.

When I logged in to Makro online again, I see that I don't have any history of the returned item. Makro online is now deleting data in the backend now?

I've emailed email@makro.co.za, makroonline.support@makro.co.za and makrocare@makro.co.za last week and this week, but I have received 0 response.

My wife has been hand-chopping my son's food for a month now while Makro continues to ignore my emails.

I've highly unsatisfied with Makro's lack of support.

David Liu
[protected]@gmail.com
Online order #MAK2048609
Return & repairs # (Either deleted or your return and repairs functionality from the website doesn't work)

Good day
On 5 september 2019 I purchased a genesis turbovac from your genesis consultant by the name of solomon.

In his demo I specifically asked if the product have two batteries. He assured me that is true. Then escourted me to the till. As my transaction was almost finalized he informed me that he made a mistake and that the product only include 1 battery. I was furious as this was the one reason that convinced me to buy this product. I said to him that it is unacceptable and false advertising. He replied that he will contact his supervisor to sort something out and took my contact number to call me back?

Is this the type of business that makro conducts? Tricking customers into buying with false advertisement. I have not had any feedback as promised by solomon. I think he had enough time now and I will be sending complaints to wherever I can, until this is resolved

Thank you
Wanda rademeyer
[protected]
[protected]@live.co.za

i bought a fridge from makro amanzimtoti in june this year, its been a nightmare ever since, firstly i had a bad experience while buying the fridge when it came to the staff, it felt has if they was paying it for me. the fridge that i got iced up so badly that i could not open the trays, i contacted makro and they took forever to send someone to check on it, then the fridge was replaced with another fridge that does not work, my food is spoilt, makro does not care, i called and the manager lizel said i must monitor it and she will call me the next morning to find out if the fridge is still not getting cold, anyway i had to call her back, i suggest do not buy from them its the worse experience anyone can have.

I have purchased a 4 POS system from Makro on line. The product does not perform as I was told by the salesman at Makro (New market - Alberton).

I have requested a number of times for Makro to collect the Item as I am not happy with it. It has been a week and a half and the goods have not yet been picked up. Not sur what is going on.

Invoice no. #2128247

Return request no. #[protected]

Ticket no. 248539

I purchased a Ryobi Edge Trimmer on the 15/09/2019. Used it once and the line kept coming off the spool. Returned on the 22/09/2019 and was told that it has to go to the manufacturer for repiars and assesment, and could take up to 21 days This is unacceptable.
I want a refund.
This happened after 5 min of use and if replaced or repaired this could happen in 2 months time and I have to wait again.
I now dont trust this machine.
I NEVER PURCHASED THE MACHINE FROM RYOBI AND SEE NO REASON WHY I HAVE TO WAIT FOR RYOBI.

Cust no. 2188076

I called Makro online at 11:05am, to confirm the price of a Defy Slimline Oven & hob set that I saw online the night before(screenshot taken of SKU & pricing)
The lady I spoke to confirmed the price at R3699, and confirmed that Strubensvalley Makro had stock, apon arriving there the store manager advised that the price was R4299.
When I called the call center again, I spoke to Nthabiseng Mofokeng (the manager) she left me on hold for over a hour, claiming she could not find my recording, I kept on calling and being cut off or being put on hold, Nthabiseng finally calls back at 13:34pm and tells me to wait for another hour as her IT department is investigating this matter, my husband has been sitting in store now since 11:45am, still nothing from the contact center, I then asked to speak to a superior, they said that Mr Martin will come to the phone, was on hold for Mr Martin for 24 minutes before I cut the call.
Pathetic service, we shop at Makro all the time as we have a business, I will never ever use Makro again.
I have never received such pathetic customer services

I purchased a wallpaper online on the 5th and I was told it will be delivered on the 12th September. I haven't received it and on my profile it state cancelled and I fully paid it, I haven't even receive any email about that, I called the call centre, the lady I found she just told me that she doesn't know why, I don't know how this people are trained it's just unprofessional. I need clearity or my refund please...order no: MAK2158281

On the 27th June 2019, I purchased 2 Carmen airbrushes. Invoice number [protected].

One purchase was for a friend and one was for myself.

Shortly after the purchase, one of the airbrushes only worked intermittently and was returned to the store it was purchased at (Cape Gate). A credit was given and the airbrush was replaced on the same day.

On the 16th September, I went to the Store as the second airbrush stopped working completely. The person who assisted me tested the airbrush and confirmed the airbrush would not turn on at all. I was then advised that the airbrush would need to be sent to the supplied who would try and fix it and then return it, if not, a credit will be given to me. This process can take up to 21 working days.

I find this highly unacceptable as firstly, my friend had her airbrush replaced, which was working intermittently, on the same day (Without being tested). Why are there 2 different processes for returning/replacing the same item?

Secondly, why does the consumer have to bear the consequences of not being able to use the purchased product for a period of time? I have paid for the product and the product is in warranty, the consumer should not have to wait for the product to fixed or replaced.

Thirdly, if Makro has tested the product and confirmed the product to be faulty, why does the consumer need to wait for the supplier to give Makro the go ahead to provide a credit for the product? The dispute should be between the store and the supplier, I, the consumer purchased the product from Makro and not the supplied directly and should not have to be involved in this dispute.

Both items have been reported faulty, shortly after purchase which speaks volumes of the quality of the product that is being supplied. This is something Makro should look into with the supplier. It is unacceptable that the product has faulted after such a short time of purchase.

I now have to take more time to go back to the store (which I do not do often as I do not stay close by) to get a credit or to get back the airbrush(which i doubt they will actually fix.) I also need to wait a ridiculous period of time for a resolution, all of which could have been done the day I took time out to replace the airbrush.

I would like Makro to issue the credit back to me at my own convenience, so that I may replace the item without having to wait 21 working days.

PS. The wait time at the Cape Gate is extremely long as the people who assist you often help their colleagues out more than the consumers who are waiting to be assisted. This results in 3 store assistants helping out 1 customer at a time, while there are 5 other waiting, which is very pathetic.

The above matter refers. I have unsuccessully been trying to return this item and have been told on various occasions that this matter will be resolved. Up until now, nothing has come of it. Should I not get a resolution by end of today, I will escalate this matter to whichever controlling body monitors the retail industry. Your agent Thlologelo Makukule has all the details

Zurainah

Hi this has not been resolved I am still waiting om my refund. I requested it 16 days ago and still has not been refunded. Everytime I have to follow up. My emails are being ignored completely by Nikki at capegate branch and customer care. I am now at that stage that the only way I will get this resolved is to go to police and open a case of theft against Makro. Makro had a deadline to deposit the money back into my account by end of business today and a manager was supposed to have contacted me. So tomorrow I will make an effort from my side to open a case at the police. I have all the paperwork ready to open a case of theft. All corrospondance and emails jave been recorded. I have phoned multiple times and emailed multiple time and nobody had the common decency to contact me back. Threatening does not seem to work anymore so making it a legal matter seems to be the best course. You cant ignore your clients and think you can do what you want. It is illegal and unethical.

Hi
I've bought a washing machine with you and it states that it will be delivered to me 6th September 2019. I am trying to find out where my washing machine is but no one can tell me. Every time I contact the online call centre I have to hold for 15 minutes then they tell me we get back to you and they never come back to me. This is the worst experience ever.

Hi

I ordered 12 x boxes of A4 Papers on the 28/08/2019 Makro delivery time is 3 to 5 working days meaning delivery will take place between 2 & 4 Sept. When I phoned and followed up on the 4th Sept I was told parcel is with the couriers after phoning around for about an hour eventually I was told the parcel only just left the makro premises on the way to the couriers. This was on the 4th at about 15h30. the following morning I received the SMS from the couriers to say that the parcel will only be delivered within the next 3 day. Well here we are on day 3 and lets hope it gets delivered today or else there will be a big problem. And all of this after a very clear note on the delivery details to say that this is VERY URGENT! 8 working days just to deliver 12 boxes of paper from Makro Carnival to Boksburg North. This is Unacceptable. I will really like someone to confirm that delivery will take place today. Cust Ref: MAK2151398

Had a freezer deliverer 3 times and everytime there was damage to the freezer. The first freezer that was delivered had a scratch and a dent in the lid. Looks like something was dropped onto it. The second freezer they delivered insulation was peeling through the back and the back panel was dented. The third freezer they delivered lid was scew in such a way that it did not provide a proper seal. Everytime they came out they could not say exactly what time the delivery could be made so I had to make sure that I was at home. They wasted alot of my time. I eventually requested a refund. It has now been more than a week an no one has come back to me. Makro's service department is the worst. I emailed them twice today and they don't even have the common curiously to reply to my emails.

Good day

Me and my husband visited Montague Gardens branch on Sunday 18 August 2019.We wanted to take out a contract cell phone. We arrived approximately around about just before12.We got to the first counter and asked about the contract. The lady then referred us to their cell phone desk. We got there and had to wait. The consultant then gave us the application form which was completed. She then said that the application will take 20-30 minutes. She said that she will give us a call when she's done. We went back after 45 minutes because we have not heard from here since. We then returned after 45 minutes and upon our return she was busy with other clients that was not there when we left no call was made but when we got to the desk she did not even started with the application. I then asked her what the reason for the holdup was. She that said that the system was slow. I had a feeling that she did not even wanted to help as at all. We then proceeded to wait because she only then started with the application and after for the most out of now where the application was done. By that time it was already time for the store to close. She that just said that the application was declined due to bad credit and he could not afford the contract she then proceed to say that however qualify only for a sim card which still puzzles me. We left the shop with great disappointment. I wanted to ask how he was decline for a contract phone which he applied for but was approved for a sim card which we didn't apply for but it was already just after 13h00 and she was packing up. I then paid for my other stuff and left.
My husband then applied for a contract this week through Cellucity who also offer contracts from Vodacom. According to their consultant my husband's application at Makro is still in "process". I'm really disappointed with the service we received because if it is that she did what she had to do and the qualified for the contract we really missed out on the voucher that came with the deal and that is unacceptable.
This is the second attempt to lodge a compliant
Will you please look into the matter.

Kind regards
Chanay Williams

Dear Complaint board.

I phoned woodmead makro in the middle of the day on the 19th, which was a last day of the special. But when I get to the shorp later, at 5:15PM. I was told that they are out of stock, and only Centurion and Germiston have stock. But since it was a closing time, would not be possible to travel there. Then the sales person gave me a product code and say I can buy online, then I went to online purchase desk to ask then to assist me to buy it. I was told that I must open my profile on the system and it will be easy to pay. They said I will get the same items. Then after 2 days I came to collect and Wonderus was helping me and told me that everything is inside, but to my surprise when I get home Limpopo, I found that the stove and oven are inside, then cooker hood is missing. Initially they said the cooker hood was inside, but after arguing and providing the pictures that shows that the item was not included. Then they changed the statement and says I was supposed to buy in the shop, not online.

The sales says Defy oven and hoop, and receive cooker hood for free. Then now they do not give me cooker hood and they say I am better return it.

Regards
E Bogopa

Makro online support and service is pathethic. I order a RYOBI HANDYLINE DRIVER 12 on 22 July 2019 (Online order #MAK2096306). This item did not arrive on time, then I ended up buying it at Game. I have been requesting a refund but makro is refusing or ignoring my request to be refunded for a product I did not receive. This is really irritating as I have been calling almost everyday with out success. I have sent numerous emails and no one has ever bothered to respond. It has been more than a month and I still have not received my refund.. This company has the worst customer service ever!. What kind of company trades online but cannot process a simple order cancellation and refund of a customer's money after one month?. latest reference from yesterday from Mapule Nxumalo - 239875

There was a special at Makro of a 9.5l Chaffing Dish + 3 price kitchen tool set and 5 piece knife set for R379. On Monday the 19th August 2019 I bought it, I was told by one of the employees that the kitchen tool set and knife set were in the chaffing Dish box. I opened it when I got home and that when I realised that I was lied to. I called the store the next day and the manager asked me to come back the next day to collect the kitchen tool set and knife set. When I went back the next day I was told " they were finished". I spoke to the store manager who told me to return the product. Makro crown mines on main reef road, I'm deeply disappointed.

Last Saturday I place an order MAK2121843 on Makro South Africa for six bottles of XO and the next day I received a call telling me there was no stock so the order would be cancelled.

Even that was not my fault because securing sufficient stock is your own responsibility, I did not complain and said that as long as my refund gets back, you can cancelled the order.

For the next 3 days, no refund came back to my banking account and no one from Makro ever contacted me. So I wrote an email to Makro customer service who gave me feedback that I should provided my own proof of payment and banking details.

I did as customer service told me but still, no refund back to my bank account.
It is really frustrating that I lost more than 6000 rands for some mistake made by Makro side.

Nobody tells me whether the refund process has been initiated or not. It seems Makro has no intention to refund me at all.

My Makro online ID is [protected]@126.com and order number MAK2121843

Good day

I would like the following statement to be received as a formal complaint about a Tebogo (Sales Person - Electronics Section).

On Sunday (18/08/2019) I came to Makro Centurion to buy an android Box.
As I needed assistance and a breakdown of the product on the shelf, I asked for assistance.

An Indian lady on the floor politely told me that the sales guys are all busy but will assist when they are done.
I told her, not a problem and waited a few minutes.
After a few minutes I noticed a sales guy standing by the TV's, (TEBOGO) So I asked him for assistance.

He waved his paper in the air quite abruptly and said: "I'm busy!"
In response I said: "Just like that you are busy and cannot get someone else to assist me?" He was standing there doing nothing but he stated he is busy.
He raised his voice saying: "I don't care about you I am waiting for other customers and YOU must wait"
I told him nobody is being rude to you so what is your problem and stop acting like a child.
He continued to throw his words to me in which I just kept quiet. I then asked the polite Indian lady to please show me the manager so that I can lay a complaint.

Afterwards I went to GAME STORES and made my purchase there.

I am quite disappointed with the bad service of this person and allegedly this is not the first time he was rude to paying customers.

Please do something in this regard as Makro will lose more customers due to people like Tebogo.

On when ordering online they specifically ask who will be the person to receive the package of which i specifically filled in my girlfriends credentials. They delivered the parcel and my neighbor signed and now the tv license is not delivered and the parcel was opened before we got it from neighbor and the neighbor says he received it like this and has only signed a waybill nothing else. Im needing a remote, cables, and both feet for tv.