Makro Online
Reviews and Complaints

On the 27th June 2019, I purchased 2 Carmen airbrushes. Invoice number [protected].

One purchase was for a friend and one was for myself.

Shortly after the purchase, one of the airbrushes only worked intermittently and was returned to the store it was purchased at (Cape Gate). A credit was given and the airbrush was replaced on the same day.

On the 16th September, I went to the Store as the second airbrush stopped working completely. The person who assisted me tested the airbrush and confirmed the airbrush would not turn on at all. I was then advised that the airbrush would need to be sent to the supplied who would try and fix it and then return it, if not, a credit will be given to me. This process can take up to 21 working days.

I find this highly unacceptable as firstly, my friend had her airbrush replaced, which was working intermittently, on the same day (Without being tested). Why are there 2 different processes for returning/replacing the same item?

Secondly, why does the consumer have to bear the consequences of not being able to use the purchased product for a period of time? I have paid for the product and the product is in warranty, the consumer should not have to wait for the product to fixed or replaced.

Thirdly, if Makro has tested the product and confirmed the product to be faulty, why does the consumer need to wait for the supplier to give Makro the go ahead to provide a credit for the product? The dispute should be between the store and the supplier, I, the consumer purchased the product from Makro and not the supplied directly and should not have to be involved in this dispute.

Both items have been reported faulty, shortly after purchase which speaks volumes of the quality of the product that is being supplied. This is something Makro should look into with the supplier. It is unacceptable that the product has faulted after such a short time of purchase.

I now have to take more time to go back to the store (which I do not do often as I do not stay close by) to get a credit or to get back the airbrush(which i doubt they will actually fix.) I also need to wait a ridiculous period of time for a resolution, all of which could have been done the day I took time out to replace the airbrush.

I would like Makro to issue the credit back to me at my own convenience, so that I may replace the item without having to wait 21 working days.

PS. The wait time at the Cape Gate is extremely long as the people who assist you often help their colleagues out more than the consumers who are waiting to be assisted. This results in 3 store assistants helping out 1 customer at a time, while there are 5 other waiting, which is very pathetic.

The above matter refers. I have unsuccessully been trying to return this item and have been told on various occasions that this matter will be resolved. Up until now, nothing has come of it. Should I not get a resolution by end of today, I will escalate this matter to whichever controlling body monitors the retail industry. Your agent Thlologelo Makukule has all the details

Zurainah

Hi this has not been resolved I am still waiting om my refund. I requested it 16 days ago and still has not been refunded. Everytime I have to follow up. My emails are being ignored completely by Nikki at capegate branch and customer care. I am now at that stage that the only way I will get this resolved is to go to police and open a case of theft against Makro. Makro had a deadline to deposit the money back into my account by end of business today and a manager was supposed to have contacted me. So tomorrow I will make an effort from my side to open a case at the police. I have all the paperwork ready to open a case of theft. All corrospondance and emails jave been recorded. I have phoned multiple times and emailed multiple time and nobody had the common decency to contact me back. Threatening does not seem to work anymore so making it a legal matter seems to be the best course. You cant ignore your clients and think you can do what you want. It is illegal and unethical.

Hi
I've bought a washing machine with you and it states that it will be delivered to me 6th September 2019. I am trying to find out where my washing machine is but no one can tell me. Every time I contact the online call centre I have to hold for 15 minutes then they tell me we get back to you and they never come back to me. This is the worst experience ever.

Hi

I ordered 12 x boxes of A4 Papers on the 28/08/2019 Makro delivery time is 3 to 5 working days meaning delivery will take place between 2 & 4 Sept. When I phoned and followed up on the 4th Sept I was told parcel is with the couriers after phoning around for about an hour eventually I was told the parcel only just left the makro premises on the way to the couriers. This was on the 4th at about 15h30. the following morning I received the SMS from the couriers to say that the parcel will only be delivered within the next 3 day. Well here we are on day 3 and lets hope it gets delivered today or else there will be a big problem. And all of this after a very clear note on the delivery details to say that this is VERY URGENT! 8 working days just to deliver 12 boxes of paper from Makro Carnival to Boksburg North. This is Unacceptable. I will really like someone to confirm that delivery will take place today. Cust Ref: MAK2151398

Had a freezer deliverer 3 times and everytime there was damage to the freezer. The first freezer that was delivered had a scratch and a dent in the lid. Looks like something was dropped onto it. The second freezer they delivered insulation was peeling through the back and the back panel was dented. The third freezer they delivered lid was scew in such a way that it did not provide a proper seal. Everytime they came out they could not say exactly what time the delivery could be made so I had to make sure that I was at home. They wasted alot of my time. I eventually requested a refund. It has now been more than a week an no one has come back to me. Makro's service department is the worst. I emailed them twice today and they don't even have the common curiously to reply to my emails.

Good day

Me and my husband visited Montague Gardens branch on Sunday 18 August 2019.We wanted to take out a contract cell phone. We arrived approximately around about just before12.We got to the first counter and asked about the contract. The lady then referred us to their cell phone desk. We got there and had to wait. The consultant then gave us the application form which was completed. She then said that the application will take 20-30 minutes. She said that she will give us a call when she's done. We went back after 45 minutes because we have not heard from here since. We then returned after 45 minutes and upon our return she was busy with other clients that was not there when we left no call was made but when we got to the desk she did not even started with the application. I then asked her what the reason for the holdup was. She that said that the system was slow. I had a feeling that she did not even wanted to help as at all. We then proceeded to wait because she only then started with the application and after for the most out of now where the application was done. By that time it was already time for the store to close. She that just said that the application was declined due to bad credit and he could not afford the contract she then proceed to say that however qualify only for a sim card which still puzzles me. We left the shop with great disappointment. I wanted to ask how he was decline for a contract phone which he applied for but was approved for a sim card which we didn't apply for but it was already just after 13h00 and she was packing up. I then paid for my other stuff and left.
My husband then applied for a contract this week through Cellucity who also offer contracts from Vodacom. According to their consultant my husband's application at Makro is still in "process". I'm really disappointed with the service we received because if it is that she did what she had to do and the qualified for the contract we really missed out on the voucher that came with the deal and that is unacceptable.
This is the second attempt to lodge a compliant
Will you please look into the matter.

Kind regards
Chanay Williams

Dear Complaint board.

I phoned woodmead makro in the middle of the day on the 19th, which was a last day of the special. But when I get to the shorp later, at 5:15PM. I was told that they are out of stock, and only Centurion and Germiston have stock. But since it was a closing time, would not be possible to travel there. Then the sales person gave me a product code and say I can buy online, then I went to online purchase desk to ask then to assist me to buy it. I was told that I must open my profile on the system and it will be easy to pay. They said I will get the same items. Then after 2 days I came to collect and Wonderus was helping me and told me that everything is inside, but to my surprise when I get home Limpopo, I found that the stove and oven are inside, then cooker hood is missing. Initially they said the cooker hood was inside, but after arguing and providing the pictures that shows that the item was not included. Then they changed the statement and says I was supposed to buy in the shop, not online.

The sales says Defy oven and hoop, and receive cooker hood for free. Then now they do not give me cooker hood and they say I am better return it.

Regards
E Bogopa

Makro online support and service is pathethic. I order a RYOBI HANDYLINE DRIVER 12 on 22 July 2019 (Online order #MAK2096306). This item did not arrive on time, then I ended up buying it at Game. I have been requesting a refund but makro is refusing or ignoring my request to be refunded for a product I did not receive. This is really irritating as I have been calling almost everyday with out success. I have sent numerous emails and no one has ever bothered to respond. It has been more than a month and I still have not received my refund.. This company has the worst customer service ever!. What kind of company trades online but cannot process a simple order cancellation and refund of a customer's money after one month?. latest reference from yesterday from Mapule Nxumalo - 239875

There was a special at Makro of a 9.5l Chaffing Dish + 3 price kitchen tool set and 5 piece knife set for R379. On Monday the 19th August 2019 I bought it, I was told by one of the employees that the kitchen tool set and knife set were in the chaffing Dish box. I opened it when I got home and that when I realised that I was lied to. I called the store the next day and the manager asked me to come back the next day to collect the kitchen tool set and knife set. When I went back the next day I was told " they were finished". I spoke to the store manager who told me to return the product. Makro crown mines on main reef road, I'm deeply disappointed.

Last Saturday I place an order MAK2121843 on Makro South Africa for six bottles of XO and the next day I received a call telling me there was no stock so the order would be cancelled.

Even that was not my fault because securing sufficient stock is your own responsibility, I did not complain and said that as long as my refund gets back, you can cancelled the order.

For the next 3 days, no refund came back to my banking account and no one from Makro ever contacted me. So I wrote an email to Makro customer service who gave me feedback that I should provided my own proof of payment and banking details.

I did as customer service told me but still, no refund back to my bank account.
It is really frustrating that I lost more than 6000 rands for some mistake made by Makro side.

Nobody tells me whether the refund process has been initiated or not. It seems Makro has no intention to refund me at all.

My Makro online ID is [protected]@126.com and order number MAK2121843

Good day

I would like the following statement to be received as a formal complaint about a Tebogo (Sales Person - Electronics Section).

On Sunday (18/08/2019) I came to Makro Centurion to buy an android Box.
As I needed assistance and a breakdown of the product on the shelf, I asked for assistance.

An Indian lady on the floor politely told me that the sales guys are all busy but will assist when they are done.
I told her, not a problem and waited a few minutes.
After a few minutes I noticed a sales guy standing by the TV's, (TEBOGO) So I asked him for assistance.

He waved his paper in the air quite abruptly and said: "I'm busy!"
In response I said: "Just like that you are busy and cannot get someone else to assist me?" He was standing there doing nothing but he stated he is busy.
He raised his voice saying: "I don't care about you I am waiting for other customers and YOU must wait"
I told him nobody is being rude to you so what is your problem and stop acting like a child.
He continued to throw his words to me in which I just kept quiet. I then asked the polite Indian lady to please show me the manager so that I can lay a complaint.

Afterwards I went to GAME STORES and made my purchase there.

I am quite disappointed with the bad service of this person and allegedly this is not the first time he was rude to paying customers.

Please do something in this regard as Makro will lose more customers due to people like Tebogo.

On when ordering online they specifically ask who will be the person to receive the package of which i specifically filled in my girlfriends credentials. They delivered the parcel and my neighbor signed and now the tv license is not delivered and the parcel was opened before we got it from neighbor and the neighbor says he received it like this and has only signed a waybill nothing else. Im needing a remote, cables, and both feet for tv.

[protected]
New aircon installation done by MAKRO installer date October 2016.
Details in attachment.
Not working did call MAKRO for advice. Contact SAMSUNG that was.
Found Frigotech.
Their report as follow
Re: Air conditioning as discussed
ITEM QTY PRICE
Service and check AC unit:
Service AC unit 1 R440, 00
Found unit to have no gas and inferior aluminium piping used instead of
recommended copper piping. Piping to be replaced and ac unit to be regassed.
Replace piping and re-gas AC unit:
Remove indoor unit and braze copper pipes onto indoor unit and
reinstall, evacuate system and regas + check for leaks p/hr 2 R960, 00
R410a Copper piping and insulation p/m 3 R750, 00
R410a refrigerant 0, 90 R210, 60
Sub total R2 360, 60
VAT @15% R354, 09
TOTAL R2 714, 69

All thanks to inferior work from MAKRO installer .

B de Mooij

Good day

Kindly assist with order MAK2103517 placed on 31st July 2019.

The estimated delivery on website is 7 August 2019 and have not received any communication regarding.

The customer service consultant said it was packed at the store on the 1st of August 2019.

I do not understand why it has not been couriered to this day.

Regards
T Mathiba

I placed an online order on the 1st of August which was meant to be a gift. The estimated delivery was for the 8th of August and have I known that I would not get it by then I would not have placed the order. I have called numerous times and every time the agents tells me the item is still at the store. This is unacceptable, no one can tell me what is the delay. I expected this order to be delivered today and when I called again I am told the item is still at the store.

I am laying a formal complaint with the service I have received and would like this resolved ASAP.

Order number: #MAK2104862

I ordered a trojan gym online courier delivered the gym with boxes damaged and really in a bad shape. When I started to assemble the gym I noticed that some parts are missing tried to contact them with mails and I phoned they just said they will call me back but nothing. this is really unacceptable.
I Don't want a refund please just send the missing parts and I will be happy.
And be sure I will never in my life order something online at Makro again and I will surely let friends and family know about poor service
order number MAK2106554

I placed an online order on 23 June and told it would be delivered by 28 June. After numerous phone calls I was promised someone would provide me with feedback - this never happened. Eventually the chairs were delivered 18 July... and it was not what I ordered. I phoned the call center immediately and was told that a team leader would call me back by close of business but was also told to phone the supplier in Cape Town myself to arrange an exchange! What a cheek! Needless to say, the team leader never phoned and the suppliers phone just rings. I called again this morning and asked for a team leader to phone me by lunchtime. Still no phone call. I have asked for the chairs to be collected and an immediate refund so that I can buy these chairs elsewhere rather.

After reporting this on social media I had a few calls trying to resolve the issue. It was agreed 3 weeks ago that the chairs would be collected and I would be refunded. This has still not happened. I was asked to send barcodes through via email, which I did a week ago and have not heard anything. When I phoned on Monday I was told that the collection of the chairs had been arranged. I asked for someone to call me back that day to confirm when this will happen and I have still not been phoned.

Makro has been sitting with my money for 7 weeks and I'm sitting with nothing except 7 chairs that are blocking up my garage!

This has been a shocking experience and very bad customer service! My Order number is MAK2077392.

To whom it may concern,

On 22/07/2019, I placed on order online for stationery to be delivered. Order number: MAK2096077. The payment was taken immediately.

I have been contacted on 31/07/2019, to inform me of shortages in stock. I agreed to have it reduced to the availability.

However the order is only to be packed today?

When will we receive the stock?

We ordered 65 exercise balls for our company on 25 June and made immediate payment. Today is the 6th of August and we still did not receive the order. When we followed up, we were told that the order has been sent. Later we were told that they could not allocate the payment. Then they promised to deliver the order before COB 2 August. It is the 6th of August and we still do not have the order, we do not receive any feedback on emails sent to ‘Makro Care, ' when we phone we are told that they will confirm and come back to us. We do not receive any feedback and they ignore us at this stage. Do not trust Makro online for any orders, they will disappoint.

Order MAK2078683
Order MAK2083538