Mavis Discount Tire

Keeping everyone posted on my follow up with corporate .. I got a call back from "regional manager" Bill . He was following up on my complaint with Mavis tire . I explained to him how I went to Mavis tire because my car wouldn't turn on for 20 minutes then it started up . I told him the click noise I got when turning on my vehicle and that it started off at first as a crank noise and I was having a hard start issue. I explained to him how I went there with the intentions that my car would be repaired . I mentioned that I knew an experienced mechanic/truck driver who said it could be the starter or issue with ignition coil . I took the vehicle to Mavis tire before it would get worst And mentioned I believe I have a starter issue . They ignored what I thought . They told me I had a sensor issue that they did a diagnostic. Meanwhile I never saw the diagnostic paperwork but took their word on it. They told me this was the issue and this was why my car was having a problem they took 3 days to repair my car. They ran a diagnostic on my car for a day and a half well that's when they reported to me an 02 sensor issue. I just wanted my car fixed so I can go on about my life. I was over charged but I paid in full a few days later I went to cvs I heard the same noise that my car was making before taking to Mavis tire . I tried not to think to much about it . The next day I'm the morning I turn the car on and hear the noise again . Now I realize I'm still having the same issue but I still had to go to work . Ar lunch I tried to turn my car on that click noise came back all the lights ignited but car would not start . I ended up getting the car towed To Mavis tire I paid $75 . The next day repair shop calls me and tell me "your issue is the starter". Are you serious ! Paid $225 dollars. Bill says yeah when you first came To macis tired it wasn't the starter that was the issue.. again are you serious ? Ok well obviously it wasn't the 02 sensor that was the issue! With the 02 sensor being replaced My car didn't feel any different and still I had the same problem. He went on to say that my sensor issue is probably what cause the starter to go bad. He was defending Mavis tire in every shape and form . Now for a fact I know there is no loyalty too their customers . You think a regional manager would apologize or feel bad for someone spending almost $600 having to get it towed back to Mavis a few days later I brought the vehicle to you for a reason to fix whatever issue it was the first time around so I wouldn't have my car towed or have anxiety driving. I'm a firm believer Your job is only as good as the people who run it and the way he made me feel was straight disrespectful. Instead of looking into it knowing that I have proof and witnesses and his employees who agreed with me on 02 not being the cause of my issue. He just simply try to avoid taking responsibility or giving more work for himself to investigate . I will not go back to this facility anymore you definitely lost a valued customer. I will contact
Better bureau business about the scam and how they take your money and overcharge . Bill ends phone call basically saying be grateful you didn't get charge the labor "$70" disrespectful.

I had an appointment last Saturday for 8 o'clock at Mavis Chrysler ave in Schenectady N.Y. left my keys in the car and waited till they opened. The mechanic was there and someone else standing behind the counter once again I had made my appointment for 8am there I sat in the waiting room until 8 30 and my car had not been looked at it was still where I parked it I was the only customer there I walked out and the guy in white shirt was on his cell going up and down in front of the bays. I looked at him and said "this is ridiculous " he never attempted to apologize or say not one word. We have a credit card when r we spent almost $1200 on new tires I ve destroyed the credit card and will never go near another again. I ve told friends and went on social media and asked them to do the same and out of fourteen friends and 11 family members they all went on social media to never go near another Mavis wherever they live

In early October I brought my truck in for tires. They drove it to the back, came out and said they had the exact same tires I had on it. I purchased 4 tires. The next day I drove to work. At 4:00 I left to head home. I had a flat tire. I work in an isolated rural area and had to have my truck towed 54 miles to Mavis. I missed work - second job - that evening. The next morning - while missing work - I was informed that the valve stem was incorrectly installed causing a slow leak. I asked about reimbursement for lost work, towing, and Uber. I was told the towing and Uber would be reimbursed so I scanned copies to the manager.
This past weekend I went out of town. I noticed that my mileage was worse than when I had my old tires and that the s[peed on my speedometer did not match what was on the GPS. When I returned home I saw that the wrong size tire had been installed. I called and had to sped my time taking it there to have the tires changed. Never was I offered an apology or anything. Needless to say I will not step foot back in Mavis. I have not received the promised check so now I spen dime telling family, friends, and neighbors to stay away from Mavis.

3 times I have call the Mavis organization and not once have i received a phone call other than the manager.

I want to start by saying I am not happy. I not happy with your product and I not happy with the service. My car still shakes, They claim to have done alignment and the I did not even drive a mile without noticing the tire pressures were all wrong.

I would like to speak to someone regarding this asap.

The manager, and the regional manager do not communicate as this matter is still not fixed and I don't feel safe knowing that the manager "said she told me twice" that I had a bent rim? This is a common excuse to not doing the job properly and is totally false. A scratch on the rim does not mean it is bent!

I would like to file a complaint with the BBB.
[protected] is my number

I was first told my tires would be in Tuesday October 1st drop the truck off lost time at work to find out the tires never came in got a call Monday October 7th said the tires were in I dropped the truck off Tuesday October 8th wrong tires ordered lost more money at work if you do not have competent people working you we will get an uncompetent results. The reason I got from the manager was there was three different people working on my order which makes no sense and even if it did make sense they should have communicated with each other on how to handle the situation now after losing over $500 dropping truck off numerous times I went to another place paid a little bit more money but in the long run it would have saved me money if I went there first I will never recommend Mavis Tire to anyone one of the worst experiences I ever had in customer service I own a business myself if I acted the way that's location acting and Somers Point New Jersey I would be out of business