Maytag
Reviews and Complaints

We bought the dryer in April 2022, at first it was working but was making noise so we called and they sent someone out to repair it and he couldn’t get it to to heat so he ordered a part came back two weeks later and replaced it, it still wouldn’t work, to make a long story short they have come out and replaced different parts five times now and it is still not working. The last repairman said that maybe my vent hose was too crushed so I replaced the vent hose and it still does not work.

Glass top exploded! Never ever buy Maytag. Someone could have gotten hurt. Thousands of glass chards flew everywhere. Floors walls machine. Maytag sent a repairman who kept repeating oh my god. Maytag has done nothing. We bought an Electrolux. Avoid Home Depot. About bray and Scarff. Try Best Buy. Horrible horrible service.

Maytag washer exploded and no one was even home. Thankfully. It was four years old. Awful experience. Defective.

We purchased this washer and dryer combination from Lowe's about 2 years ago. We figured these would be robust designs based on the 'Commercial Technology' declaration on the machines. We noticed that we were getting steam/moisture on the outside of the top-loading door on the washer. Upon inspection I found that the left-side door hinge housing was cracked. This allows the door to protrude upwards under the spring tension of the door hinge mechanism.

With some internet searching I've found that this is an alarmingly common occurrence, with the issue most commonly occurring on the left-side (spring-loaded) hinge. Additionally, there are multiple YouTube videos documenting this apparently not uncommon left-side hinge failure.

Several recent posts have pointed out that the door replacement cost is about $300, but I haven't checked that for myself yet.

I have not had this machine for long, but the left corner of the lid has cracked plastic and the machine lid has to be held down for machine to lock. It is continuing to get worse. The replacement is about 350.00, that I think is pricy considering the machine is fairly new. The machine life expectancy is to be between 10-12 years. Is there any help in replacement or updated lid that is more reliable? I have always put Maytag at the top as being the best washing machine, but I am disappointed in the machine.

I've twice had issues with the freezer door wiring on this unit. Maytag is clearly using defective materials in the assembly of, at least, this specific model of side by side refrigerators. The issue starts with a lack of foresight in the design. A wiring harness is embedded in foam inside the door of this unit. That harness extends out the bottom of the door and then plugs into the main refrigerator unit underneath. That wiring harness contains all of the necessary wiring to operate the ice and water dispensers, as well as all wiring from the control panel. Having that harness encapsulated in the door foam so that it cannot be replaced is a huge engineering mistake. The next issue is the defective material that goes around that wire harness. The material is extremely rigid and has very little flexibility. Whether it starts that way or not is to be determined. However, not quite 2 years into owning the unit, that "sleeve" material fractured and acted basically as a plastic razorblade and severed 2 of the wires that it was intended to protect. The reason the material fractured is from normal use of the refrigerator, opening and closing the freezer side door. Not knowing this at the time, my ice maker stopped working. Since the unit was already out of warranty, I decided to replace the ice maker unit myself. Upon replacing it and the new unit also not working, I took to the internet to research my specific model number. A quick Google search revealed numerous links to the severed wire issue, and thus pointed me directly to the problem. After a trip to my local appliance store to order a replacement harness, I discovered that the harness was essentially a part of the freezer door and could not be replaced separately. The only way to get the necessary harness was to order an entire freezer door at a cost of $900. That is absolutely unacceptable. This is a known issue by the manufacturer and Maytag is completely unwilling to accept any fault or help a customer with the necessary replacement part once the unit is out of warranty. My first repair involved stripping the defective sleeve material back away from the wires, and then soldering the severed wires back together and covering them with individual pieces of heat shrink. That repair provided me with another approximately 3 years of life. 3 days ago, the ice maker stopped working again and I quickly returned to the original defect for inspection. This time nearly ALL of the wires in that harness had been severed, once again rendering my $2000 5 year old Maytag refrigerator useless for ice production and dispensing. I spent nearly an hour on the phone with a very kind customer service representative, only to hear that her supervisors would not goodwill warranty the necessary door for the repair. However, they did offer me a 40% discount on a new until, to which I declined. I will not knowingly inflict this type of expense on myself again by purchasing another defective product from Maytag. It's a huge disappointment because the rest of our Maytag appliances have been wonderful. It's also disappointing because Maytag has such a fine reputation for service over several decades, yet I'm not seeing this in my experience with them on this matter. It's disappointing as well since there's an incredibly simple fix for this issue moving forward. All that's necessary is for the embedded harness in the door to have a plug type termination at the bottom of the door. Then a simple jumper harness can be made as a serviceable part to plug from the door to the bottom of the unit where the existing, defective harness already plugs in. It would take the addition of 2 simple plug connections that would cost a total of MAYBE 50 cents in additional cost to the unit. That simple fix would allow a defective harness (should you continue to use the same faulty sleeve material) to at least be replaced instead of a $900 door assembly. Please attempt to do better Maytag. I have pictures and video of this defect upon request. I can be reached at [protected]@yahoo.com.

Joshua Chavez

Edwardsville, IL

I have a bravos xl washing machine that has a broken lid after a few years of use. The left hinge is completely broken because the spring loaded hinge appears to be too powerful and the plastic just busted. I contacted Maytag and they want me to have a repairman come out and look at it, which comes with a fee. After careful review online, many other customers have complained about the left hinge breaking, and the lid and repairs are very costly. You might as well buy a new washing machine. It seems like it is a known problem for Maytag but results in so much additional unnecessary costs for consumers. I’m surprised there isn’t a recall.

We purchased an entire household of Maytag appliances: range, microwave, refrigerator, dishwasher and the matching Bravos MCT washer and dryer set. We specifically purchased this brand and laundry units because of the implied 10 year warranty, the “commercial technology “ and brand reputation. We figured that any units advertised and labeled “commercial technology “ would be more rugged with superior build and durability.

We didn’t realize that the lid and hinges were all constructed of plastic prone to plastic fatigue.

Recently the left side on the bottom of the lid where the plastic meets with a metal pin to close the lid developed a small crack and then a bigger crack and then completely broke. The plastic surround on the glass lid continued to break off. It is all made of plastic. It finally disintegrated and broke off so bad that the lid had to be manually manipulated in order to use the washer. The lid frame is literally cracking apart and the hinge literally cracked and fell apart and off.

Contacted Maytag customer service to be told it was not a warranty covered part, was not recalled and there was no record of any quality control issue or of the multiple complaints. It would cost over $300 for the part plus their $129. Service call fee.

I have researched this and discovered numerous customers are having this problem and have had for the last five years. Hundreds of online complaints. I contacted Maytag and they said because there is no recall or quality control problem on file they would not pay for it.

A Maytag Bravo top load washer with the label “commercial” in the promotional and marketing description shouldn't be breaking its parts at all!

This is obviously a manufacturing and quality control or design and materials choice problem. Plastic fatigue. From various appliance assistance websites and you tube videos it appears a lot of complaints have been issued and posted for this same exact problem. The lid is breaking off at the lower left bottom side on numerous washers with this same design flaw.

Please advise how are you going to resolve/compensate me for this issue.?

Purchased 4/16/2019. In July 2022 began having problems and called a repair company since it only had 3 yr warranty. It needs a control board W11225084. Repair service ordered on July 22, 2022 and it is on back order. We keep getting different dates with the latest being 9/17 and again getting pushed to 9/30. Finally called Maytag and was told they discontinued my model and don’t make the parts anymore.I was told it wasn’t defective or recalled and that they haven’t had any other complaints on this. They also told me the “promise date” which could change, is 11/14. When I asked what my options were I was told wait for the part.

Dear Leonard Hadley:

We purchased the above referenced refrigerator in May 2020. The product was sold to us with a bad compressor. We had to purchase a new refrigerator this summer at a cost of $500 and we also had to waiver the warranty on the original product due to the timing of new product availability. Because of the defective part in the product, we lost approximately $250.00 in food and did not have a working refrigerator for six weeks. Because of this, we had to purchase food daily way behind our cost budget and at inconvenience.

I can be reached via email at: [protected]@optonline.net and by phone at: [protected].

This washer requires you to use affresh cycle every x loads. It does not give you notice that it is required before the next wash or two. It tells you once you have your clothes in expecting to run the washer. You then have to remove all of the clothes, run an hour affresh cycle before you can put your now wet clothes in the washer to actually do your laundry. Most of us do not plan on waiting an extra hour before we can do the laundry. Nor do we keep a log of exactly how many loads we have run to know that this is going to happen on the next load. I have done a chat with Maytag, I have read manuals, online info etc on how to turn off or be able to cancel the cycle. I just got off with Maytag support and the very nice lady (after being on hold half an hour) could not find anything to do either. It is a feature that would keep me from ever buying another Maytag washer. if there is a way to cancel or turn off the feature - I'd like someone to tell me. it is not only inconvenient, infuriating and plain outrageous to be told you absolutely must do this and do it now. Apparently, someone makes money on the use of affesh!

My brand new washer washed one load. I have a medical condition which requires me to wash clothes each day, which is why I bought this washer. Service was done, parts were ordered. My issue is that when I called customer service after 2 weeks is that nothing can be done until three weeks have passed per company policy. I am a disabled veteran who does not drive and have spent a lot of money to have someone go to the laundromat. I want to have the washer replaced with a new one and after talking the representative was told that nothing could be done until three weeks have passed.I asked her if I could speak to a supervisor and she said it was her. Three weeks for a part on a brand new washer is unacceptable when it took less than three minutes for you to take my money for your product.

I purchased my Maytag washer in 2020

I’ve had a repair from Maytag to come out, over 1000.00 for repairs. I did my research on this washer and itt sound Very Reliable an American Made Product.

My washer don’t spin properly it changes cycles on it own. I was told I need a gear box and a lid replacement that never worked properly! I spent good amount of hard earned MONEY on this American Made Product to find out it’s No Better than a Chinese Product! I would Think I would have had 4to 5 years over service with this MAYTAG before it’s break down!

It Never worked well, now is worse after 3 years . It randomly does not finish. The clothes are still wet when it does. Not enough water to clean clothes and need to double rince to eliminate white streaks from soap. It takes hours to sense add water, sense, add water. A NEW Control board costs half the price of the washer. This company used to make good products. What happened to them. Never again. I had 2 old fashion simple top load Sears washers, each lasted 20 years.

I bought a Maytag Gemini stove. Soon after the big burner knob would not turn. I replaced the knob. About a year later, it froze again. The middle knob also froze. I have not used it since. (I always clean my stove thoroughly this is why I do not understand why the knobs get stuck).

The lower oven convection stopped working, then about a month later, the lower oven would not ignite.

I bought the Maytag stove because of their name recognition. I would be most grateful if your company would repair the above problems for me.

I also have a Maytag washer and dryer. I like the brand.

Thank you very much for your help.

My new $1200 washing machine was delivered on 5/31/2022. It stopped working on 8/28/2022. There was no warning that the washing machine was going to stop working; it just stopped working. It was serviced on 8/30/2022. They needed to replace the gear casing. The parts arrived at the service center on 9/8/2022 to replace the gear casing. They serviced it again on 9/13/2022. In the meantime, have spent $140 at the laundromat. We are a family of five adult-sized people. At the 9/13/2022 service, they discovered that the oil leaked and ruined a different part. I don't remember the name of the part. I was told that it could be up to 60 days to get this other part. Maytag will only replace it if they cannot get the part within 61 days.

I purchased a Maytag washer for lowes 2 years ago and it dead. I guess the company motto of TRUST MAYTAG® APPLIANCES TO GET THE JOB DONE is no longer valid.

I called for service and the cost of the service was more than I paid for the machine. I bought Maytag as it suppose to be a good product I had one for 14 years and decided to upgrade the appliance as I was afraid it would start giving. Trouble as it was getting up,in age was I wrong the new one the agitator only worked on small loads cost to,repair 711 cost of the machine was 698. Then today I went to do a small load it was working and then it just stopped went dead cover won’t open had a technician come out and said it wanted a new board which was 611 - so now the machine was going to cost me 1321.00 more than a new one the worst part of all of this I had to end up buying another Maytag much to my disgust as we bought the matching pair washer and dryer . I am so disappointed if I could afford it I would get rid of the dryer and buy a whole new set .

In writing this, I wanted to express my disappointment.

I purchased this washer in 2017 from Lowes. Maytag is suppose to be a good brand to purchase. However, I am very disappointed in this product. In the last year I have replaced the W10528947 Washer Basket Driven Hub AND W10752283 Washplate 2 times! The parts are worn very easily. WHY?

Respectfully,

[protected]@gmail.com

Over a week ago our 5 year old washer quit working two mnths after the extended warranty expired. First thing, it did not spin out. We ran the spin and drain cycle which worked then. Next day, the agitator wasn't working, it was making clicking and other noises. Cycles not operating correctly, draining with lid locked too early, then no sounds, wouldn't spin, then trying to fill again. I described this to a local repair guy, his opinion was a bad computer. His price $350 plus install. Maytag used to be reliable. Did we buy junk? I sent a message several days ago, no answer yet! Says there will be a response within 3 days...

We are not at all happy and very disappointed with this experience. The first Maytag we had lasted 30+ years. The one prior to this one had several warranty repairs the last of which was not able to be completed as the part (control?computer) was not availabe for ove 6 months

Not a complaint but a request for help with a repair.

I previously sent the following information but have not received a reply or help with this:

This is a double electric wall oven model cwe5800acb,serial no. 21606403GA. The top oven will not heat; the bottom oven is fine.

I tried working with Sears repair and was charged nearly $200 dollars only to be told the needed part was no longer available.

I am hoping that you can locate the necessary part to get the top oven to heat up.

I cannot afford a new oven and would like to get this repaired. Can you help me find the part and a reliable repair service?

The machine was purchased and delivered in April 2022 for my elderly mother-in-law and broke down two months later in July 2022! The machine would not run through the wash cycle and would constantly be stuck in a loop.

The service from Maytag was awful. It took weeks to get a tech to assess and they admitted the capacitator broke down. No end in sight for when this repair will be done and my poor mother in law suffers.