Menards
reviews and complaints

I sent all the proper rebate and receipt on time. Check was issued over a month ago. Yes, I do know what they look like. I emailed Rebates International four times after the check was issued. No response. Rebate check is for $339.85 so I will never give up on this. One way or another I will get my check. When Is this going to stop. Menard's has to find a better way. What is the purpose of contacting Rebates International? They don't respond or follow up. My next step is to contact the store to have a discussion with the manager. Then I will hit Social Media and You Tube! After doing some research seems like Menard's and Rebates International are not even concerned about this issue and others like it. Also, anybody else who doesn't receive payment on something will start charging you interest. I will NEVER give up on this even if I have spend my own money to take them to court.

Bought a weed whip from Menards. Use it for 5 minutes. Did not perform as well as advertised. The day before I call the store about return or exchange and was told on the phone from service desk to empty the gas and bring it back in original package and bring it back, no problem.

When I brought back to the store, they said no refund or returns because it was used. I had less than a week. I inform them that I call the day before to check on return of product and was told who ever told me on the phone from the service desk was wrong, and basally didn't believe me.

I exited the store with no results. Was standing outside of the store with the weed whip in a shopping cart, and a gentleman coming in the store seen the weed whip and ask me how I like it. I told him I didn't, and that Menard refused to give me refund or store credit for it.

After that the store manager came out and told me to leave the property because I am harassing his customers. Trying to explain what the gentleman said, he told me again to get off the property and that he was going to call the police. I am 70 years old, never had so much disrespect. and they were going to call the police because somebody ask me a question?

I purchase a weed whip on 8/7/23.

I used it for five minutes and do not perform as expected. I bought the top of the line to ensure quality. I was very disappointed. on it performance. I call the store before returning it, to make sure how to return it with no problems.

When I got to the Chesterfield Mich. store to return it, I got nothing but resistance and disrespect.

Telling me I can't return it because it was used. That why I call the store in advance to make sure. The manger told me he cannot take it back, and who ever told me on the phone from the service desk was WRONG.

I walk out of the store and an gentleman coming into the store seen the weed whip in my cart and asked how I liked it. I told him I didn't, and the store would not take it back or give me store credit.

Then the manger came out told me to leave the property told to leave the property, because I was harassing his customers.

I told him that I am not, and was told he was going to call the police.

I have been shopping at that store since it opened. Was never told about the return policy when I bought it.

I guess social media should know how a 70-year old man was totally disrespect. After a loyal customer for years was treated. I work for a contractor that give us Menard cards for purchase for the company supplies. I am sorry but I will have to tell my boss about my experience. It too bad I did really enjoy shopping at Menands.

Menards will advertise a “final price” on both the search inquiry list, and on the specific item’s page. I understand their rebate program. I don’t have an issue with rebates. My issue is when I search for an item, it lists a final price on the main search page.

Example

On search page: Dryer combo : Final Price advertised at 1296.00. Great! That’s a great deal.

When I go to buy it, I actually pay 1,400.00 (because of the rebate).

In summary, how is a massive and untouchable company allowed to advertise a “final price” yet that’s not the final price you pay. I don’t care what they say about rebates and store credit. I’m talking about the literal language.

“Final Price”

Final means end.

Price means the cost of something.

Am I the idiot here assuming literal language isn’t supposed to be taken literally?

When you pay the actual “final price”, 1,296.00 isn’t what the receipt says. Menards are blending costs and rebates, I get it. What’s wrong is the final price advertised is not the final price that you pay. You pay more than the advertised “final price” and in return you get more merchandise via store credit. You never recoup the cash savings. The “savings” is merchandise from the store………

I’m not looking for legal action. I’m looking for accountability. This is a massive corporation and there are more ethical avenues. I had also contacted corporate. Gentleman hung up on me. Called back and was sent directly to voicemail. These corporations are so big and powerful it’s impossible to get an honest answer.

Again. I’m just looking for accountability.

Here’s an idea. It’s ethical so I don’t know if it would work, but here we go. This is going to be crazy but hear me out!

Menards:

*11% rebate on all store items

* Items will be purchased at ticket price and customers in return will be allowed to send in their purchase receipts in to receive their 11% rebate for in store purchases.

(Simply advertising without deception: No “final price” malarkey)

Or

Here’s another option. Menards would surely go for this!

Advertise an actual concrete price of the good, let’s say 1,400.00. Offer a cash back rebate so their current advertising would have ZERO deception. The CASH received from the rebate would in turn actually get you closest to what Menards advertises as “Final Price”

The fact that a huge corporation would have to use these practices to maximize the bottom line is pretty scary. We are ants and Menards is an elephant. Change is not looking good.

Savings on a good and cost of good paid are not one in the same. In Menards case, they are clearly not

Are the rebates, from Menards, becoming a scam to get people to shop there instead of purchasing the same items from other stores? It has become impossible to track your rebate if the receipts, you sent it, approximately 6 weeks ago, do not appear in their tracking system. Also, they do not provide a contact telephone number nor will their system allow you to submit your complaint. Where do I go from here? I have followed their instructions to a tee, and, of course, Menards can't help resolve this issue either.

The 1st receipt rebate amount was for .76 on 6/4/23, 2nd for 1.22 on 6/8/23, 3rd for 1.10 on 6/10/23 and last for $1.64 for $1.64. All purchased were made at your store located in Matteson, IL. If you have any questions, please contact me at [protected]@yahoo.com. Thank you (a loyal customer).

Monica Simmons

110 Forest Blvd.

Park Forest, IL 60466

IF You visit a Menards store and pay at the register you will receive a second receipt- a Rebate Receipt. If you follow the rules, you have a decent chance of getting your %11 Rebate in 8 to 10 weeks. But, if you order and pay for your purchase online, you are supposed to get an attachment with your order confirmation email that allows you to print the Rebate Receipt, which you then mail in along with the required rebate form. I have actually done this in the past. But lately, for my last few online purchases, there was NO ATTACHMENT included with the order confirmation email. I even got out my notebook to check my mail there in case it was some sort of android email glitch. But no glitch is there. For my last purchase, I even went in to the store and was advised to go to their kiosks which are supposed to allow you to access your Menard's account, which it indeed does ( using the same credentials used on the app). But neither the kiosks in the store or the app actually lets you print the rebate receipt. You can only print the Purchase Receipt which DOES NOT have the required rebate number . For my last few purchases I have let this go, but now I am fed up with this. This last purchase is supposed to have a $30 rebate which I am not going to receive if they don't email me that attachment. And going to the store's customer service is a ridiculous waste of time. That's where I wasted far too much time after they directed me to the kiosks, only to discover that the kiosk doesn't amount to anything more than what you can do at home. Which is reprint the purchase receipt. I suspect that they knew that when they sent me to their kiosks. So it seems like a scam to me. So Saving Big oney at Menards? Good luck with that.

I ordered 10 2x4x16 and I got 2x4x14 instead when I called Baxter Menards they told me they had no idea when they could get the 16 foot 2x4 to me and I needed them asap. I had only 5 days to do this job and they didn’t seem to give a [censored] and trued to make it my fault telling me that’s what I ordered and my list says 16 foot no where on the list is there 14 footer. I even talked to store manager same day 7/11/23 at 12:24 pm and got the same song and dance I even offered to send them a picture of the list they wanted no part of it. I very frustrated and hung up on them I’ll never use Menards again.

When you use the Menards rebate portal it asks for too much info to do a simple search on the status of such. All is needed to find a claim is the name of the individual and the return address. I have waited for 8 weeks to try the portal

to no avail. Absolutely nothing. Customers with multiple receipts and per the info

on receipt does not state that they will accept multiple receipts nor does it state that it is only for in store credit. I was able to find out more by asking one of it's managers. To this day i have no recourse but to shop somewhere else.

One more fact. The system failed also years ago when i applied 1 receipt at a time before Menards changed their rebate system to multiple.

I purchased 2 cast iron railings. I wanted to order the bears, however David informed me it would take 2 weeks to get them. I told him I couldn't wait that long, because I have a 16' bridge in front of my house. It is unsafe to walk over and I have guests visiting all during the holiday weekend.

I asked about the moose and deer and he stated I would get it in time. I thanked David and purchased the two. I was excited to add this new feature to my new bridge.

I talked with my contractor and we were set for him to build it on the 30th.

I received the email that my order was ready to pick up on the 27th. Today I went to get them and to my dismay only one arrived. I asked about the second one and the gentleman went in the back to see when it would arrive. He stated it wouldn't be here for about another week or longer.

I told him had I known that I would have gotten the Bears, but I didn't order the bears because it was imperative for me to have the bridge done before the holiday weekend.

I had no choice but to cancel the order. The young lady working returns was very nice and tried to help me out, however she needed to someone to override the 25% charge. Michelle wouldn't look at me nor talk to me. She told the young lady I had to be charged, so I asked to speak to the manager Jeff. He too said I needed to be charged. He went on and on about how he had to find a place to store it. Then he told me how he would have to discount it so he could sell it. He spent a few minutes complaining to me about what he has to endure because the product did not show up.

Michelle told me I should have read the fine print that is what it is there for. Jeff told me it is an estimated time of delivery not the actual.

David assured me it would be here, otherwise I would have Never ordered it.

I paid $57 for restocking fees which I personally find unacceptable. Jeff discounted it to 10%, however he himself can cancel the one order.

When I told Jeff David should have explained if the product doesn't show up and I decide to cancel I would be charged the fee. Had I known that I would take responsibility. Jeff stated David cannot and does not have the time to be explaining that to every customer.

True customer service would explain that so that you maintain loyal customers.

Based on Jeff and Michelle's demeanor and tone I know they do not care. Michelle and all the employees follow suit of the manager and customer service is not their #1 priority.

Truly disappointing and I would appreciate it if you could and would refund the charge. I would have loved to have had the items that I purchased; however, it did not arrive. I cannot risk having the possibility of the kids playing on the bridge and someone getting hurt.

Anyone who has been around kids know when you state to keep away from something that is the thing they are drawn to.

Thank You for reading this and taking into consideration of my dilemma and situation and I truly hope you find in favor of me. I personally cannot afford to just give away that kind of money.

Sandy

We ordered for delivery... Deliver was anticipated 1 week.. 2.5 weeks later it was finally delivered... Upon inspection color was wrong... The listed color was correct, but when comparing to the sample/book and store display it was grossly wrong... Went back to the store to have issue fixed... They said they would contact manufacturer and inform... 3 days later still no info so I called and was told my purchase was reordered and scheduled for delivery 1 more week out (but not a guarantee)... When I asked them "what if? The new delivery color is the same as the current one?".. They did not have any answer... So here I sit waiting again... Now, if lucky it will deliver 4 weeks past when I originally ordered it and needed it... The communication or should I say lack of... Is in great need of improvement... As well as quality control on the products menards is offering... Look at the pictures and judge for yourself...

I asked for the replacement order to be rushed and was told that is not possible.. I do not understand that because it is coming from your eau claire wi distribution site to rochester mn?... This dispute is on going.. Will update on next delivery..