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Metro by T-Mobile Customer Service Phone, Email, Contacts

Metro by T-Mobile
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1.5 1 Review 827 Complaints
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Metro by T-Mobile Complaints 827

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S
10:21 am EDT

Metro by T-Mobile Metro $15 plan

I called about this in April but I had already paid my bill so I was to try in May . I ordered this May 7th (call with Gerald 11:10 central time). I asked for the expiration date of this offer. He said there wasnt any. I asked for a confirmation number to assure prove I ordered the $15 plan.
He said confirmation #s are not available.
He said My billing cycle started May 8th. It was to continue for 60 days.
Today I called to see why my bill stayed at $30..not a the $15 offer. I called customer service 6/1 and (08:50 with Victor) to check to see why the bill stayed at $30 and he said Gerald never ordered anything. He said I should have KNOWN to expect a text on it (had no idea of the internal company rules) He also said the plan expired 5/13/2020 (new to me) so there is nothing he could do.
RESOLUTION: I want a $30 credit ($15 for each of 2 months) since I ordered this plan.

============================ offer:
And to help even more people stay connected, Metro by T-Mobile is launching lower-priced plans and offers on March 25:

For the next two months, Metro is offering a $15 plan - that's half the price of the current most affordable plan. For 60 days after customers activate, it's just $15 per month for unlimited talk and text plus 2GB of high-speed smartphone data.
==============================

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6:23 pm EDT
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April 30th, 2020 I called the store to see if the iPhone I seen on website was available. Whitney the store manager said for $ 99.00. I said iPhone 7 was on the website for $29.00 with a switch. She said no there is not. I said I am looking at it she said no there is not. I just hung up. She is rude, costumer service bad, I always have problems with her...

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B
10:13 pm EDT

Metro by T-Mobile Covid 19 keep service fraud

You say your supporting coved-19 by keeping service on. Does that include Michigan?
You should be ashamed of yourselves. Cut their service back on. Victimizing victims while you say on your phone line how you support your customers. I will make sure everyone is informed. Thank you.

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J
9:42 am EDT

Metro by T-Mobile "Convenience Fee"

Supposedly you don't pay a fee if you pay through the app or online, but any time I have tried to pay online or with the app it says my card information is invalid. I have checked with my bank multiple times to make sure my info was correct. It is. I can go to the store and pay with the same card that has "invalid information" with no issue. I also tried to pay by calling customer service but was going to be charged said convenience fee. They offered to waive the fee but the representative said my card information was invalid. So I have no other choice than to go to the store and pay. Yes the fee is just $3, which isn't a big deal, but imagine if this is the situation for say 100, 000 customers. That's $300, 000 a month in profit from fees that can't be avoided even though they repeatedly state while waiting for a representative that you can pay for no charge online or through the app. I know I am not the only one that goes through this, just not sure how many customers are forced to pay the unavoidable fee. I have seen several complaints about this same issue on various sites.

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G
7:09 pm EDT

Metro by T-Mobile Change billing date

Hi, I called your customer care line for a billing date change. The system didn't allow the manager, understandable however the representative stated we are not just giving free service( stated that to me 3 times). Im considered an essential worker and I'm not asking due to the virus. I was very offended, listen to the call. This is not great customer service. I've been a loyal customer over 11 years and now im contemplating switching providers! (Employee manager at that)name was David id # 28548. On 3/[protected]@5:30pm. My info Gloria Grant [protected].

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R
11:07 pm EDT

Metro by T-Mobile No way to submit a complaint

I have been with the company for more than 10 years. During this coronavirus pandemic, I missed my payment by ONE day. They turned my phone off with no reminder or anything. When I tried to contact customer service after paying my $45 bill, they only showed me my next due payment. The customer phone number listed drives you to the website, which brings you back to payments. They will not talk to a customer nor do they allow you to email them. They have snail mail available only. If you can find the time to send a letter and mail it, good luck. The email only allows you to sign up for deals on their products. This is ridiculous. I will be heard by this sham company.

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Gloria Grant
US
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Mar 29, 2020 7:11 pm EDT

Sad! My representative told me we are not just giving free service! I just asked for a date change. Rude and offensive!

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T
11:35 am EDT

Metro by T-Mobile Cell phone

The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. The apple store customer service rep was on the phone trying to assist. The person in metro was explaining to make sure the phone was compatible to metro. I and the apple rep was trying to explain it was. He was mean and very aggressive. The store was across from beecher high school in mt morris, MI 48458. The store lies on N Saginaw rd across from Cold water Rd. I think there number is [protected]. The mean person was the shorter brother. I have been going their for years but will never return. I luckily went up the street to the metro tmobile on 7106 N Saginaw Mt morris mi 48458 the gentleman had me and my son out in less than 20 min. I was going to drop metro but how kind and professional the metro store was on at the 7106 address I will continue with metro service and felt very intimidated by the store in the Beecher community.

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L
11:40 am EDT
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There is a worker at this location who assisted me in purchasing a new device. As you all know, when purchasing phone service, the representatives take ALOT of your personal information. Since this day this person has been harassing me. Calling and texting my phone all hours of the day and night. He has been calling my place of business and hanging up. And...

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3:36 pm EST
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Unscrupulous business locations (1811 Park Blvd, Oakland, CA and 9711 International Blvd, Oakland, CA - Mr. Wadhah). The locations do not apply Instant rebates, charges exorbitant customers prices, do not honor 7-Day Return Promise, AS ADVERTISED BY METROPCS. Acct. #44281, Invoice#91141. The locations and 3 others that is connected and lead by same...

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D
4:05 pm EST
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I went to the store about 12 or 1 pm, to get a car charger, I explain the employee that I see if there car charger that they have work in my car. So the employee got nervous so I told her to hold my credit card and i will be right now with the car charger in my hand to see if it actually fit in my car. So I continue to plug in the car charger connected to...

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S
5:40 pm EST

Metro by T-Mobile sales service

DO NOT WASTE YOUR TIME OR MONEY - false statements by local store, misinformation by customer service. Was customer for more than 5 years. Did upgrade phone as recommended and store added a second line before advising. Called customer service and after long holds and several calls, was advised to return new phone for refund and reinstate phone number to original phone, one line.
Store said no refunds, called customer service from store and was told they could not tell store personnel what to do. LIES, misrepresentation, hours and money spent and wasted.

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A
8:09 pm EST

Metro by T-Mobile phone / customer service

My data on my Metro phone worked great until about 8 months ago. I continuously call customer service but, it hasnt been helpful. All of my experience with customer service has been fairly positive until today. I was routed to a "call center" and could hear every service rep talking. I just hung up. This is not okay. Also, when I dial 611, it re routes me to the metro Pcs site. My data is running super slow so it is very aggravating to have to go online to get through. I'm fed up with this company! Im going to leave Metro due to these issues.

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L
10:53 pm EST
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Do NOT spend your money at this location!!! **Spend your money 💳 at you own risk after reading this review** I purchased a brand new phone at this location. I later used the hands free speaker phone feature and learned that it was not working. I called Metro PCS (800) number and they informed me that it was well within my 30 day manufacture warranty and...

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C
1:01 pm EST

Metro by T-Mobile plan changed

I just bought a new phone for my son at the store and the sales person changed my unlimited international land line phone calls to a 200 minutes monthly. I called metro (excellent customer representative)and they explained to me that it is a new policy and they just changed the plan without any previous information and they cannot do anything to give me back my old plan.Arbitrarily they downgraded my plan. I am a loyal customer for many years, since metro was the worst of the companies and everyone make jokes about having this phone company. I always believe on Metro ‘s honesty on billing no hiding charges, everything clear for the customers. It seems that the affiliation with T-Mobil brought the appetite for tricking the customers. I am very disappointed. I hope Metro goes back to honest business as it used to be. Now I am considering to move to another phone company, if it is any, that keep the promises to its loyal customers. What a shame Metro, that is not a good business. You were doing very well. Please keep doing it.

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M
8:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Metro by T-Mobile phones

I just dont understand how the company does all advertising for new customers be the old customer cant get any good up grades or anything on the phones . It's always the same old phones. I was in the metro in poplar bluff mo I ask about a deal they were no we dont deals for old customers just new so since us old customers I might should take my business else I been with metro for at least 4 years .

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R
4:48 am EST

Metro by T-Mobile complaint

I am appalled at the trickery of this organization. I have been a loyal customer for a long time. Now I am completely distrout about your terms and conditions. Very upset and have no faith in your illresponsable treatment of customers. Switching my service to a legitimate competition, one that services based on customer needs. This is a oversaturated market that has the customer the ability to set their own terms.

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9:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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I am complaining about the service the store employees serve. There is always rudeness and always 3 employees just speaking in there language just laughing and not paying attention to there jobs. Sometimes I have noticed that people just hang out within inside behind the counters without Metro pcs store shirts just playing games and laughing. I went into...

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8:57 pm EST
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I can recall when this wonderful young lady first started working here at one-stop metropcs. Her trainer comment me being a good customer for her. Because there is not a question regarding which device I should decide to purchase, the plan which is best, and my contact (as if there were one). I am letting you know this because I still today am very very...

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L
5:39 pm EST

Metro by T-Mobile metro phone (government phone that I never received).

this problem was with my phone I pay for [protected] called Metropc about it and a problem this many time was told to go to miller rd flint mi corp. office to resovle issue went and wipe my phone x2 at another location unable to recover emails documents immigration paper work and work visa and other important things other phones and emails as will with other providers and computers

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9:29 pm EST
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I went to this location, 7840 gerber rd, sacramento, ca 95828. To purchase a sim card upon arrival employee told me he can sell me one but another employee came from the back and said they are not allowed to sell sim cards it was something that had changed within 24 hours. I did ask for some thing in writing and was declined by the owner as he said he wa...

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About Metro by T-Mobile

Screenshot Metro by T-Mobile
Metro by T-Mobile, formerly known as MetroPCS, offers prepaid wireless services and a variety of smartphone options. Customers can choose from different data plans and enjoy nationwide 5G coverage without annual contracts. The company also provides family plans and phone upgrade options.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Provide detailed information about your experience with Metro by T-Mobile. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

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Overview of Metro by T-Mobile complaint handling

Metro by T-Mobile reviews first appeared on Complaints Board on Feb 6, 2007. The latest review Not receiving a prorated $72 refund from METROPCS was posted on Mar 23, 2025. The latest complaint the metro does not want to make a refund/cs can't find my payment for the month I didn't use was resolved on Jun 28, 2018. Metro by T-Mobile has an average consumer rating of 2 stars from 828 reviews. Metro by T-Mobile has resolved 98 complaints.
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  1. Metro by T-Mobile Contacts

  2. Metro by T-Mobile phone numbers
    +1 (888) 863-8768
    +1 (888) 863-8768
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    Customer Service
    +1 (800) 999-6389
    +1 (800) 999-6389
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    Young America
    +1 (866) 862-3397
    +1 (866) 862-3397
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    Asurion
    More phone numbers
  3. Metro by T-Mobile emails
  4. Metro by T-Mobile address
    MetroPCS Wireless, Inc. PO Box 601119, Dallas, Arizona, 75360, United States
  5. Metro by T-Mobile social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 25, 2025
  7. View all Metro by T-Mobile contacts
Metro by T-Mobile Category
Metro by T-Mobile is ranked 47 among 139 companies in the Mobile and Cell Phones category

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