Metro by T-Mobile
Reviews and Complaints

The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. The apple store customer service rep was on the phone trying to assist. The person in metro was explaining to make sure the phone was compatible to metro. I and the apple rep was trying to explain it was. He was mean and very aggressive. The store was across from beecher high school in mt morris, MI 48458. The store lies on N Saginaw rd across from Cold water Rd. I think there number is [protected]. The mean person was the shorter brother. I have been going their for years but will never return. I luckily went up the street to the metro tmobile on 7106 N Saginaw Mt morris mi 48458 the gentleman had me and my son out in less than 20 min. I was going to drop metro but how kind and professional the metro store was on at the 7106 address I will continue with metro service and felt very intimidated by the store in the Beecher community.

DO NOT WASTE YOUR TIME OR MONEY - false statements by local store, misinformation by customer service. Was customer for more than 5 years. Did upgrade phone as recommended and store added a second line before advising. Called customer service and after long holds and several calls, was advised to return new phone for refund and reinstate phone number to original phone, one line.
Store said no refunds, called customer service from store and was told they could not tell store personnel what to do. LIES, misrepresentation, hours and money spent and wasted.

My data on my Metro phone worked great until about 8 months ago. I continuously call customer service but, it hasnt been helpful. All of my experience with customer service has been fairly positive until today. I was routed to a "call center" and could hear every service rep talking. I just hung up. This is not okay. Also, when I dial 611, it re routes me to the metro Pcs site. My data is running super slow so it is very aggravating to have to go online to get through. I'm fed up with this company! Im going to leave Metro due to these issues.

I just bought a new phone for my son at the store and the sales person changed my unlimited international land line phone calls to a 200 minutes monthly. I called metro (excellent customer representative)and they explained to me that it is a new policy and they just changed the plan without any previous information and they cannot do anything to give me back my old plan.Arbitrarily they downgraded my plan. I am a loyal customer for many years, since metro was the worst of the companies and everyone make jokes about having this phone company. I always believe on Metro ‘s honesty on billing no hiding charges, everything clear for the customers. It seems that the affiliation with T-Mobil brought the appetite for tricking the customers. I am very disappointed. I hope Metro goes back to honest business as it used to be. Now I am considering to move to another phone company, if it is any, that keep the promises to its loyal customers. What a shame Metro, that is not a good business. You were doing very well. Please keep doing it.

I just dont understand how the company does all advertising for new customers be the old customer cant get any good up grades or anything on the phones . It's always the same old phones. I was in the metro in poplar bluff mo I ask about a deal they were no we dont deals for old customers just new so since us old customers I might should take my business else I been with metro for at least 4 years .

I am appalled at the trickery of this organization. I have been a loyal customer for a long time. Now I am completely distrout about your terms and conditions. Very upset and have no faith in your illresponsable treatment of customers. Switching my service to a legitimate competition, one that services based on customer needs. This is a oversaturated market that has the customer the ability to set their own terms.

this problem was with my phone I pay for [protected] called Metropc about it and a problem this many time was told to go to miller rd flint mi corp. office to resovle issue went and wipe my phone x2 at another location unable to recover emails documents immigration paper work and work visa and other important things other phones and emails as will with other providers and computers

I want to say this is the worst service I've ever had... I've had service for three years no complaints until this last year when theytook our other store away these people are so [censored]ing slow they don't bother helping people that just want to pay their bill and get the [censored] out of there I'm changing service due to this... unless you can change my mind

My complaint is about how my daughters' phone black screened and her friend gave her one of he old phones because we couldn't get her a new one... We call metro and tried to switch her service over but they said they couldn't find her sim card so it had probably expired, so we went and bought her a new one at metro and tried again at the store but they tried to sell us on getting her a new one because the one her gave her is old but we had to decline. They seen the phone and everything but didn't tell us or ask if the phone was unlocked that would be the only way she would receive service this has happened in 2 months. Why so long because I work 6 days a week and my child is sickly. I finally had time to call and they only gave me one credit of $20 because their wasn't an online complaint. MetroPcs get it together

I called this local store 2 days ago and verified with them that your "special deal" for October where new customers could get 2 lines ported in, receive 2 - Samsung A20 phones for $80/month. They confirmed this special was good through October 31. But here it is October 30 and I see where you have changed the deal already and it's now $90/month! You better get your local stores in line with what is going on and tell them to quit lying to potential customers. As it is since I was lied to, you have lost 2 new customers!