Metro by T-Mobile
Reviews and Complaints

this company has false info on features.
you are forced from the moment of service to have voicemail.
Yes once a new line is set up an nothings been done you have a voicemail that picks up for messages to be left--and you cant reject this feature--

theres a fcc complaint on this and they responded with a outright LIE to the FCC--ticket #3407071
that once purchasing and setting up you have the option to turn that on---NOPE its on automatically !
from the moment the new # is active you have a forced voicemail that can NOT be turned off---all other providers can turn it off in 1 call--they wont!
A harasser or telemarketer can go to new phones and continue to force ads and threats on you 24/7 !
there is a counterclaim with FCC on this!

I recently purchased two phone for my teenagers. The phones are nice. The service was great. But, why do you charge an over ridiculous about to activate the phones. There was a charge of $110.00. To activate two phones. Which I think is an over over amount to pay. This was on 9/11/19. My husband also purchased two phones for us on 9/9/19 which was also charged an activition charge. So thats over two hundred dollars just for activation that's ridiculous.

I've been with T-Mobile for 15 years and since they purchased PcMetro I thought I would receive the same good treatment as in the past.Well I went to the Paddock Mall on Aug 15th, 2019 and the problems started.I was overcharged on the activation by $30.00..I was charged $60. and had to travel to another store to pick up the phone.My bill which I have a receipt for was $214.15 but the cust service said she just turned in $133.90..the girl said she was giving us the rubber cases in case we dropped the phones and she would discount the car phone holder.To date my $30.00 dollar credit is out...Now T-mobile cut off my service the same day and closed my online account.NOW for the same service they want to charge me and I will wind up paying double for the service.As soon as I can I'm going to head for the exit..These business practices are bad for long term business.. Bill Swanfeld, [protected]@bellsouth, net [protected] Thank you

your employee is the worst sells person I have ever met! this coming from a business
owner that was about to purchase a 230 dollar phone, however she didnt open the store on time when she did the music was blasting in the store I couldnt even hear her,
which she ignored me talking on her phone and and tryed to sell me a cheep phone.
not the one I was looking at or asked her about.

I walked out... theres no way I am going to support this employee with this sell...
WHAT A SHAME! ROB
if you care to save a customer with your network.

I have contacted Metro numerous times. Too many times to count about the network not working at times. I cant even use the map to get anywhere sometimes. Im really frustrated and Metro does not help at all. They say they will escalate my problem to an "engineer" but I have no solution. It seems like those tickets they write go directly to the garbage.
The last call I made, I tried to get a phone number to complain but the "supervisor" told me a phone number to complain doesnt exist. I would have to write a letter. Not even email. A letter? What is this 1950?

I can not make phone calls I can not receive any calls either. I can't even call customer service . Something needs to be done now. Or I want money off my bill for not being able to use all of my unlimited plan. It's always something with metro. Not being able to contact the customer service line? That's not right and no customer should have to pay for a service they are not getting I pay 110$ for my phone bill for unlimited data talk and text. And I can not make one phone call or receive any. I have alot of medical issues going on right now and I have missed phone calls I'm sure . Because my phone keeps showing when I get a new voicemail but I can not even check my voicemail. So if I have gotten an urgent call I won't even know . And also won't even know when my services will be working correctly again. So it needs to be resolved and all customers having this issue should be allowed money off their bill. Because this is not unlimited.

I went to the store yesterday to get me a brand new phone and a new customer so I asked the main how much for the two new Motorola G7 phone she told me it was going to cost me a hundred and eighty bucks out the door I told her my brother bought him a Samsung Galaxy and a MetroPCS G7 Motorola at the Douglasville Walmart store next to Walmart and Douglasville Georgia and she says oh well our taxes are disappear this storm you not going to get a phone here for that price here at this store and I told her I go to the other store and save money if he calls me cheap today my mama went into the store in Villa Rica Walmart store parking lot store you're looking for a cell phone case and the lady from the day before was that the register and another employer is sitting in the lounge chair the lady in the chair holler across true how can I help you and I told him we were looking for a moto G7 phone case if she hollers out where we can look ourselves for the phone case did not get up to help us I felt very disrespected I felt like need employers should not ever work here if they can't have good workmanship oh good work ethics the help you all bringing money in to the store then what's the point of them two women working there it was between 6:30 and 7 when I went there today with my mom and got the same rude treatment as I got yesterday beforeif you could please encourage your employer to be more courteous to customers and help them out as much as possible I never felt so disrespected and storing ever especially a cell phone store please call me [protected] you need more info from now on as long as you're into employees or working there I will not ever spend my money inside that store I ever almost decided to go to AT& t but I did not I still did business with metro PCS just at another location who got great customer service I want to tell you the Douglasville Walmart store what is the best customer service ever had and if cell phone store ever but the one in Villa Rica Georgia I given an app 100% f me my mom my girlfriend very disrespected and she embarrassed me in front of few Good Friends who was going to get a phone for his girlfriend and himself after seeing how I was treated he decided to never going to MetroPCS I hope in the future he will go to metro I chose to Villa Rica store because two months ago my mama had a roommate who bought a phone there and the customer service was off the chain but I don't know what happened to that other than the two or four years who are there the same employer who was there the day before and the new person yesterday between 6:30 and 7 p.m. the very very very very very very very very very very very very very very very very very very not appreciated of the jobs that they have2 cell phone in the whole the world but great customer service and great phones employers like that am I booked at that store if not going to get nowhere in that store location but like I said before concourse parkway Douglasville Georgia has the best MetroPCS I've ever walked in and I'll give them a million thumbs up the great customer service that I experience I hope you will take my advice very seriously my sadness as well no more Villa Rica MetroPCS for me ever any store that you open up always should bring in good good courtesy employees who are willing to take their job to the next level

I have been with your service since 2016 with no problems. In fact, I was even told that I had excellent credit for paying on time. Now, I'm very upset with the way your employees handle the situation. Very heartless couldn't even give a break. On Aug. 3rd, I had lost or misplaced my debit card. Call the bank right away. I was told it will take 5-10 business days in the mail. Called metro pcs to let them know my concerns about the payment ahead of time. I told them I will send a check but I worried that it will not get there on the due date that they don't charge me for a late fee. I also, to explain that I'm physically disabled wheelchair bound and live on my own. Explained, my phone must be on all times in case if something goes wrong with my wheelchair or to me. I got the feeling they understood and thanked me for letting them know ahead of time. My due date was on the 7th of Aug. Next day, Aug. 8th my phone was suspended not even 24 hrs. They didn't even give me 72 hrs. extension. I was so mad. I had no phone for 3-4 days. I noticed that they got payment on the 10th and phone was back on suddenly. I called, let them know, how upset I was with the services. All they did apologize which was the only thing they were good at. They told me they have to go by the policy. If that was the case, then why wasn't I given 72 hrs extension? Of course, they have nothing else to say but apologize. Unless you yourself experience being disabled, you have no know idea what disabled people go through every single day. We are challenged every day just to make through the day and hope that tomorrow it will be better. I'm not only asking for myself but the all disable that are going through same as me. There should be policy or law to keep the service on all times for disabilities. Not just for Blinds and Deaf but all disable. I hope you take my matter seriously and come up with a policy for all disabilities. Meantime, I will be calling to Metro Pcs to cancel my service tomorrow on Sept.6th. If anyone asks, I will not recommend this service to anyone because you just don't have the heart to care.

I was getting phone calls all hours of day and night they would not say anything after i said hello 3 times i just got out of hospital i called labor day 2019 to switch numbers i wanted another 417 number but told none was avabile had to get 832 area code and told they would waive the transfer number fee then today my service is suspended because of it...Is this how you do business is by lying to your customers...old number [protected] given [protected] my name is ronald davis

Was told that I was able to switch my service from one phone that's PCS to another phone that's PCS because they didn't have inventory at one store but wanted to complete the process yesterday today at a corporate store I am attempting to complete the switch and I'm told that there's additional fees that would not mention to me previously and also that I would have to wait for an additional month so I'm stuck with phones that I'm not happy with

On August 26, 2019 I call customer service to find out if a phone I had purchased online was able to be used on my metro account. I told lady on the phone that the phone I wanted to switch to was a Cricket wireless phone. She ask for the IMEI number and told me when we was done to take the Sim card out of my original phone and put it in the new device, and turn the phone on and to try to make a call. So I did what she said to do. The new phone needs a Network unlock code.. so my service didn't work. As soon as I could get to a phone with service, I call customer service again. The man on the phone could NOT speak understandable English. It was hard to understand. I requested for him to just switched my service back to the original phone. He said he had to text a security code to my phone number.. That is impossible to do, considering my phone doesn't work. Bottom line is, it is now August 30th and I still don't have my service back working. This is REDICULOUS. If this isn't resolved soon I will be switching my services to Metro PCS's copetetor.

I originally got a phone from MetroPCS in September 2018. I was quite excited because it was.my first monthly service plan. I had it one day. I got assaulted in Baltimore while attending an event (Tall ships and Navy jets).

I woke up in Johns Hopkins Hospital, a day later from a coma, but my Arista phone was gone). I hadn't even used it for a full day.

First thing Monday morning I reported to the store I got my phone from. I explained what happened, presented paper work as proof and requested a replacement phone. The CS rep, without any empathy) informed me I had to submit an insurance claim to get a new phone from Assurion.

I complained that I shouldn't have to pay anything. I didn't even use the phone or service because of the assault. She wouldn't budge.and was very nasty.

I contacted corporate and was told to go to the Maryland Corporate store (two of them). I did so, arriving early. The CS rep arrived and I explained my situation. The rep giggled, and said the following: "Oh, excuse me. I am not laughing at you. I am just being silly.". Here this rep was laughing at the fact I was assaulted, in a coma and was going through all this "stuff".

He proceeded to tell me there was nothing he could do and I told him I wasn't going anywhere until he called Philadelphia, spoke to Dominic in Customer Service. I had been without a phone (use it for work, doctors, etc.)

He then threatened to call the police on me and I encouraged him to do so. I eventually went outside to wait for police. They never came. I left and upon arriving home, went to library and filed another FCC complaint (2nd one).

Finally, give months later, Philadelphia corporate sent me a phone overnight, with 5 months service credit. I finally was whole, or so I thought. The phone worked for approximately two months until one day I got the following message, " Google Play Services does not exist on phone".

I thought, here we go again and I was correct. I contacted MetroPCS, T-MOBILE, Google, LG, reviewed settings and searched the Internet for resolution. I tried everything. Nothing worked. I cancelled the service, filed another FCC complaint and waited. Nothing. I then contacted MetroPCS. Nothing.

I finally was contacted by MetroPCS over Twitter. I then heard nothing. The rep changed jobs. Finally I hear from this gentleman, Isaac. I explained the situation and he insisted that because my account wasn't "active", MetroPCS couldn't do anything.

I contacted a lawyer and told counsel what had occurred over this past year. Total disregard for customer service. He explained to me that I had very good legal basis for a lawsuit against MetroPCS, T-MOBILE as ND now, Sprint.

I passed this information into Isaac and we are at a standstill. I explained to Isaac that I am not expending anymore "out of pocket" monies to restore service. I reiterated that this whole situation has been perpetrated as a result of poor customer service.

Before I initiate legal proceedings and file another FCC complaint (to he fourth within a year), I figured I would file a formal complaint with MetroPCS. I will await a response, but not long.

Sincerely, Stan Orner, 43 N. Janney St. Baltimore, MD 21224. [protected]@gmail.com
@orner_stan on Twitter.

Metro by T-Mobile sells bait phones one of these phones is the Foxx phone. How this works is, the Foxx phone brand has a defect in it. The associates know about the defect but they still sell the phone because they had no choice but to sell the phone. I know this because an associate told me. I had to bring my Foxx phone in to the location 3 times within two weeks of buying the phone. The phone would go into sleep mode and it would just cut off. The first time it did it I saw it well maybe I did something wrong, but two weeks later it did it again. This time it only stayed awake like 30 seconds and then it will go to sleep whether I was working on the phone or not. I asked associate why would your cell phone knowing it had a defect in it, she because we have no choice. I brought the phone on August 8th, I asked the associate three questions. Have you ever sold this phone before? She said no Has anyone ever come back with a problem with this phone? She said no. So no one has ever come back saying they had a problem with this phone? To that she said no. The day I stepped back into the location was two weeks after I had brought the phone. She was working that day, she avoided me like the plague. Between the time I left home and the time I arrived at the store was maybe seven minutes. The phone had went into sleep mode by the time I got to the store the store associates could not get it out of sleep mode without some effort. I heard things like I would have never sold you this phone, I looked at the associate who had actually recommended and sold me the phone. She turned her head. Because it wouldn't stay out of sleep mode they gave me a new phone. Here is the problem they gave me the same brand phone. The next day I was back the problem was even worse. The store manager asked why did you buy this phone? I said because it was recommended to me? He said when did you buy this phone and who recommended this phone to you? I said I bought it here and one of your employees recommended it? He said describe that associate? I described her and he said oh I know who you talkin about. He worked on the phone instead if I had any problems to bring it back and they will give me another phone. I brought the phone back the next day the problems were even worse. This was when the associate dropped the bomb on me. The associates name was Asia and she told me we can give you another phone because you've already had your one upgrade. We can sell you a different brand but we'd have to charge you full price and plus we don't give refunds so we won't give you a refund for this phone. I said but I only had it for one day she said I know but that's MetroPCS by T-Mobile sales policy. So she said well I can give you a phone at a discount price if you willing to change your number I said okay. She informed me the new phone would be more but she could guarantee I would not be coming back because of the phone. She was right I like this phone but I had to keep the old phone and the old service because they don't do refunds even though they know that the Foxx phone is defective. So what I did was I call the 611 number I told them that I will be doing a chargeback on my credit card because I could not use the phone for my business but I explained why and I explained that I will be getting a more expensive phone from them. Because there's nothing wrong with the service the problem was in the phone. There was no corporate number I could call no corporate address I can call. They put the charge back on my bill and cut my phone off. I have been with Metro PCS for 12 years I've never had a problem with the phones like this. So my recommendation for people who want to get the service is that the service is walkable it's not the best but it's workable if you're on a budget but you should get your phone from Walmart or Best Buy at least then you can take back the phone if you have a problem. But please don't buy Foxx, Fox is a bait phone. The associates know about it they know you're going to have to come in and buy another expensive phone. And you will get no refunds and no help from MetroPCS you don't have a corporate number you can call to complain about the phone their service number, customer service number is for the service only. When you call that number they will claim not to know a corporate number or corporate address. The bait phones from Metro PCS by T-Mobile are deceptive, dishonest and downright despicable. I would never guess a company like Metro by T-Mobile would stoop so low. When this phone goes out I will not be buying another phone from Metro by T-Mobile I will get my phone from Best Buy or Walmart. So I wasted $92.21. I went on consumers Affairs website and I took that all in one Stars comments and there was a guy who bought the same brand phone I bought. That had the same problem. So it is in the brand and they know what they're doing. If you are going to buy a phone from Metro by T-Mobile on T-Mobile I know what you going to buy when you go in there do not listen to the associates because if you say you want to spend under $100, they are going to sell you a bait phone. When I went to report problems with my phone there were other people that had problems with their phone. So I say again please don't buy your phone from Metro by T-Mobile or T-Mobile. They will sell you a bait phone and then just wait for you to come and buy another phone.

We originally chose Metro Pcs due to the affordable phones and ease of access for upgrades. The prices of phones has now skyrocketed by 50% ever since TMobile officially took over. Any self service item that was free to do now is considered a full service item and we are now forced to pay a $15 surcharge for an inperson or over the phone transaction. I purchased an unlocked phone from another company and thought I could buy a $10 SIM card and activate the phone myself. WRONG! I paid $10 for the sim card and was forced to pay $15 for the sim activation. What would have been a $10 transaction now costs $27 which includes tax. I'm slowly starting to loathe the changes.

I pay for unlimited internet, 4G LTE. I live in NYC, a major metropolitan area. I have a fairly new Samsung Galaxy S6 Edge plus, a flagship phone boasting powerful graphics and processors as of a few years ago. My YouTube videos, independent of the different time of day that I try to play them, default to 144p and do not play above 360p without heavy buffering. Regular browsing and image search is slow, and Google maps is unreliable when I am out. This is again independent of peak network traffic times. MetroPCS should not be allowed to provide whatever service they please, as consistently slow speeds are not 4G. I need an adjustment on my average speeds and would like to actually use my phone's capabilities.

Took my J2 in to corporate location at 34th street and Archer Road in Gainesville because of setting problems. The employee was NOT discreet in handling my passwords. My family was with me and he just expected me to rattle my PIN off in front of them. When I got home I realized they switched my 16gb phone for an 8 gig. I am furious. When I called to ask about network connectivity, he was flippant and arrogant. I am disabled and just had a spinal tap. I couldn't stand straight, so he took that opportunity to rush me out the door. Better believe I'm showing up with law enforcement today. Blatant THEFT!

I am being charged for services I did not receive. After I paid my bill the next day they turned services off because I owed them more money for an extension that should have been free. After speaking with the representative she tired to convenience me that I was paying for a change in payment date. If the phone was on, how was I playing for a change in payment date .