Opodo
Reviews and Complaints

Hi, I booked tickets for two persons through opodo. The tickets were cancelled by the airlines and I was told that the travel agency will be assisting on the refund. But have not received any update till now.

Booking number: [protected]
Email used: loic. [protected]@gmail.com

I have received some update from agents saying that a refund was done by the airlines on the 15th april 2019. But nothing has been received to date.
My refund status is still open with opodo.

Booking reference number:[protected].
I booked yesterday at 1.30 pm flights and hotel, all agreed, including my ATOL certificate. Today at 9.20 am i was informed that the flights were no longer available and that you could refund my flights but not my hotel reservation, the alternative airport and times were not an option. I need a full refund of everything as this is not a package i was sold. I have spoken to Citizens Advice who have suggested that i speak with you in the first instance to enable you to rectify the situation. You have all my details, [protected]@btconnect.com and [protected].
Richard Weeks

Booked 2 flights to and from Rome on 9th Feb with Opodo ref [protected]

blue air UEBPQH out LPL - FCO
Blue Air Q4ji3S back FCO - LPL

13.2 I received an email from blue air that stated the flights/route was cancelled the route and told me to claim a refund.

I phoned blue air three times and eventually they refunded Travel Fusion (Agent) for both flights, after they had only refunded one way
27.2 they confirmed the refund to Travel Fusion on Q4J13S
18.3 they confirmed the refund on UEBPQH

4.3 called travel fusion who said they had refunded Opodo £111.78

1.4 emailed Opodo... no reply
8.4 phoned Opodo but they had not received the refunds

I then called Travel Fusion again who confirmed the above refunds

10.4 phoned Opodo again (45mins) who said the money would be refunded to me. BUT that I would only receive £202 not the £207.84 I had paid for the flights. I agrued and was eventually told this would be paid to me in the next 7 days.

1.5 still no payment from Opodo... phoned Opodo again and was told there had been an issue at their end and that I should reveive £202 in the next 72hours. Again I had to argue for the full amount.

I am disgusted that due to no fault of my own, (airline cancelled the flights) that I am still waiting for this money to be refunded. I also lost the car park booking fee of £26.99 due to the cancellation and 50% of dog kennel booking of £20. I then had to book flights later in the month to acheive the business meeting I was due to do on 6th March.

I would like to claim for all the phone calls, car park fees and kennel fees on top of my time and effort... extra £100 to cover these issues.

Awful customer service

2.4 called travel fusion for the 4th time and the confirmed the next refund to Opodo

As the attached report of the accident from 21st of April shows, my car was hit by a motorcycle at the left side at the back when I had to stop at the entrance to a roundabout.
The driver of the motorcycle acknowledged that the accident was his fault. I am the innocent party in this accident, so I believe that no costs should arise for the insurance company.
I kindly request the swift refund of the amount of 400 Euro I was deducted by the car rental company.
Attachments:
1 Buchung
2 Autoübernahme
3 Versicherungsschein
4Unfallbericht
5 Einbehaltung der Kaution

Opodo UK and Avianca Brasil messed up with my family's holiday!
Cancelled my internal flights in Brazil and I just found out because I decided to check! Imagine if I decided to only enjoy my holiday and didn't bother checking? Now I'm stranded in land and without a flight to Rio! When asked, they told me I could fly 24hrs earlier, but I would need to pay for my own hotel and expenses once in Rio.
Not happy at all! With a pregnant wife and two small kids, waiting 12hrs in an airport for our flights back to the UK.
All I asked for was for the refund for the cancelled flights so I could book with someone else. But it's not as easy as I would expect, Avianca told me to contact the travel agent in England ( Opodo ), and ask them to issue the cancellation, but Opodo told me they can't issue me the refund and I was obligated to accept the 24hrs change, which i refused, I tried to talk to the manager and was told I couldn't, I had to call Opodo twice from Brazil, using my skype credits, and both times, I had to wait 40 minutes to speak to a human. So Opodo cancelled my booking and haven't issued any refund or compensation?!
I have also paid an extra fee to Opodo, just in case I had to cancel my trip! But can't be used!
Any lawyer?
#flights #brasil #brazil #holiday #avianca #cancellation

I have been requesting an Invoice for flights paid (more than two weeks ago) from Opodo since Tuesday 09 April 2019. On all three occasions I am informed that it has been requested and that I should wait another 24 hours. Still nothing. I also find it unethical that flights can be cancelled by the airline operator (without reason) and that the client must then REQUEST a refund of the money paid from the airline operator...

I arrived at the airport for my flight. The airline informed me they had changed my flights and I had missed it. I log into Opodo and the original flights are still there even though they are wrong. I was not notified of the flight changes and they are still wrong when I log in. I managed to sort alternative flights with the airline but had had to stay overnight in Houston and pay for a hotel (and lost a day of my holiday). When I rung opodo they said they could not help at the time but advised me to fill out a complaint form because they understood the situation, they were very apologetic.
Opodo is still showing me the wrong flights even when I log in now and they did not inform me of the changes. The airline said Opodo should have informed me and also should pay for the lost day of holiday and overnight stay in Houston.
Dan Woods

my complaint is not with Ryan Air

Its with Opodo

I called your Opodo call centre on three different occasions -twice before the flight and once after the travel dates and was given the wrong advice and information...
and despite being put on hold for what seems hours I got nowhere

1... So the call was to the first representative told me I could not get any compensation for cancelled my booking
[protected] despite I took out the OPODO Travel insurance which clearly states
..charges for cancellation of travel prior to commencement up to 500 euros

So why was it not possible to get a refund ... what was I paying for then?

This is very misleading and misrepresented sold insurance and I am taking legal advice on this

So how did I stand to cancel this booking and gain some sort of refund ?

Because I was told I was getting no refund it seemed pointless to call Ryan Air to cancel
and I did not go on the flights due to illness

2) 2nd call to your Opodo call centre

Concerned the hotel would charge me a cancellation fee I called Opodo
to cancel the hotel and was told to call Booking.com but
Booking . com said the reference I had been given was incorrect and to contact the hotel
The Hotel told me to contact Expedia who told me to ring Opodo as they are the
CONTACT PROVIDER of the booking
Again just went round in circles
and it was therefore virtually impossible to cancel the hotel booking
The hotel were most helpful but could do nothing but assured me there would be no further charge as it was pre paid by an affiliate company

WHAT A DISASTER ...

3) 3rd call to the Opodo call centre

After taking legal advice and reading carefully the travel insurance policy taken out with Opodo

I decided to call yet again to clarify the refund status
This time was given different advice ..
Your representative said of course I could get a refund as I had taken out the insurance

BUT BY THEN IT WAS TOO LATE as I was unable to cancel the hotel despite previously and before the 13th March being on the phone all morning
being referred to 4 companies to cancel
...and I never called Ryan air as your 1st call centre representative
told me no refund

So I ask you know as a loyal customer of yours for many years why was this handled so badly and what was the real truth with the refund status on the travel insurance I took out with you in good faith stating on the terms and conditions I was clearly covered for cancellation

FINALLY
What are you intending to do to compensate me for this complete mess up as its too late now to go to the travel insurance company as neither flight or hotel was cancelled due to the advice I was given from your call centre!

Its been a dreadful experience and all the years Ive used your company never experienced anything like this

I await your reply

Lisa Burton
0034 [protected]

I booked a flight on the 4/2/19 and then cancelled it well within the times offered for a cancellation and full refund. I got the email from you saying it had been cancelled and a full refund will be made ASAP. Just checking through my card statements a month later... I can see the money has gone out... but not come back in.
The cancellation request number was [protected]. Passengers name was Paul larsen... flight from london to Antigua.
Can you please confirm that it has been refunded.
Cheers, Paul

Dear Madam, Dear Sir,
I have tried to settle this matter by phone but have not been successful,
therefore I am contacting you be email (on your premium service number).

We had to cancel the flight booked for Hannelore Zach (address above)
Munich-Montreal-Munich from 28 May to 8 June 2019 Air Canada/Lufthansa. Payment to you
was 416, 72 Euro.

Opodo booking number [protected].We also booked your Opodo Premium Service.

I was told on the phone that the flight charge of 48 euros could not be reimbursed
but that taxes etc. amounting to more than 350 euros would be resent to our
mastercard. In addition we also booked luggage and paid 2x50 euros.

In your message which I received you said that 129 euros were paid on 15 December
into our account, which was the case but this is a much lower sum than the one
we should have received.

Please look into this matter and I trust that you will settle it satisfactorily, especially
as I have often booked my flights with you.

Hoping to hear from you soon,
yours sincerely,
Prof. Dr. Wolfgang Zach

On 23rd Sept 2018 bought tickets ref number [protected] for 604.58 at 11:27
On 11th Dec 2018 bought tickets ref number [protected] for 654.54 at 13:41
On both occasions charged double price
On first occasion could not access my money in the bank and could not travel and take child to school.
Phoned my bank Nationwide. They said they contacted Opodo to return my funds and unblocked my account.

On second occasion could not take out money again for the same reason. Needed to take child to school in the cab.
Could not have my debit card to work as Oyster as account blocked. Called my bank. They said they emailed you as we spoke.
Called Opodo gave details still unable to go to work said to your customer service person to note down my complaint and pass it on.
Opened the case through resolver on 24 the December RES 6188813
Could not attend Christmas dinner with work

Absolutely the pits. I have just booked a return flight and had a query about that flight, their website provides at least 2 contact phone numbers and 2 email addresses, none of which are valid/in use. INCREDIBLY frustrating. I have literally spent 2 hours trying to figure out how to check in. Thank god for the customer service at Fly Be, all clarified and made clear within a few minutes.

Never again.

Worse experience ever. Never again. Tried booking flights online. System had problems. Call the operator. She helped me buying the flights but "forgot" to tell me they bloody take almost 30% of fee for doing nothing. When I try call them to cancel and rebook on airline directly, as it was only after 2 hours, they told me it was no possible with them but to call the company directly (in colombia) which refuses to cancel because is a basic fare, although opodo told me I was entitled to within the 24hours bracket. Atm o answer from complaint and been robbed of 20£ for nothing!

On December 29th I booked two flights from Manchester - Palma : Booking ref:[protected], the flights were available and allowed me to enter the passenger names and book a 22kg bag each so I had no reason to suspect that the flights didn't exist so I then booked a hotel to suit, both bookings were done by OPODO and I did not book direct, the total cost was £1870.24.

Soon afterwards I received an email to say the flights would not be direct from Manchester as booked but would be from Birmingham via Barcelona, as we could not get to Birmingham I then cancelled the booking and was told I would receive a refund, this refund was £936 which is totally unacceptable, I have now been told that the hotel was non refundable but if OPODO had accepted the booking for the flights I would never have carried on and looked for a hotel.

This seems like a total scam and I do not think the flights were ever available, OPODO have totally mislead me and I fully expect a further refund and I will take this matter to the small claims court and ATOL if it is not received with 14 days.

I await you response.

[protected]@gallagherltd.co.uk

A ticket with Arkia airline which i use the booking with Opodo.
Go on 10.1.2019 TLV to BCN.
Retern on 17.1.2019 BCN-TLV.
I booked a ticket and from some reason i recive the mail confirmation with a worng misspelling, Orri instead Orry.
This ticket is not valid, cant be used.
Sense i received this Email i am trying to solve it, its going on 2 weeks like this, they toñd me that tjey called me and its never happened.
Every day they are telling me stories why they still didnt send me the ticket with the name correction, every day another lie.
They want to charge me for a name correction (a mistake they did) for 160$, i spoke with the ariline and they told me that a name correction cost 80$ only, so they want to charge me twice from some reason.
Until now they didn't send a mail with a name correction and soon if the situation stay like this i am losing my money and the ticket. I expect the site Opodo fix this situation as soon as possible!
So bad service and keep telling me.lies!
Shame on u!

I had booked flights for myself and my husband to India, I opted for the cancel for any reason insurance policy. On the 29th October 2018 I emailed and phoned Opodo to cancel these flights, I had an email confirmation to say that I am entitled to a refund this is the copy of the email received on the 29th October:
Dear customer,

We are pleased to inform you that your flight cancellation request has been received.

Our objective is to process all refunds within 10 days.

However, please note that in exceptional circumstances we may require additional authorisation from the airline, which could delay the planned timeline.

Once the payment is processed, the amount will be refunded back to the same payment method as in the original booking.

Despite sending numerous emails since receiving this the only reply I have received is to say that the refund is being process.

It is now the 11th December. I would advise any one thinking of making a booking with Opodo, to think again.

I travel a lot and book many flights every year, both short haul and long haul, I will never use this company ever again.

All I want is to have my money refunded, why is it taking so very long, totally unacceptable.

I paid in full for airline tickets and received an email saying the carrier had altered my flights. The new flights were backwards so the journey was impossible. I telephoned Opodo 5 times from Thailand at my own cost as they refused to call me back. Each time they said they would sort it out and call me back, and I am still waiting and my flight is in one week. When I asked why they promised to call and never did I was fobbed off. When I asked why the airline had made an impossible journey they repeated phrases that made no sense. They then had the cheek to ask me for a positive review - terrible customer service, and I still do not have flights.
There is no email address to write to on the website, nor a complaints line. They have not even offered me a refund so I can buy my flights through a quality broker.

I booked my flight through Opodo with the Lufthansa airline from FRA to DTW. My returning flight would be in one month. However, during my time here I got married and will not return to FRA. I asked for a name change or a partial refund but both is impossible. The ticket was 1000 Euros and I would know another person who would like to take my flight but the customer service told me that there is no way I could change the name on the ticket and no way that I could get a partial refund. I am devastated because my flight was SO MUCH MONEY and I would even have someone to take it but due to the policies I will not get a refund and cannot pass on my ticket to someone else. The seat will be empty, no one will be sitting in this seat. Opodo could sell this ticket again, I do not understand at all what is going on. I apparently can't do anything and am crying my eyes out for not being able to do anything about it.

Does anyone know if there is ANYTHING I could do?

Dear Customer Service,

I have file a complaint since April 2018, with no success and answer what so ever from Opodo.

I am writing to complain about an issue with Travel Agents.

I have already raised my issue within your organisation, but my issue is still unresolved.

Here is what happened: The hotel advertised false information about the rooms, it shows pictures with nice rooms, friendly people and it's not true ... the place is awful... strange people leaving in there, there was no sign of other guests been in holiday the place was horrible, the breakfast they provided it's horrible it's so disrespectful to charge that amount of money then they don't have what they ofer. Just two minutes away from there there is place where they ofer Thai massages but it truly is a place were they ofer other services to men... it took is a couple of days to find another hotel. I planed this holiday as a surprise for my husband and we both were shocked .. this has caused me emotional problems.
I would please like to have a full refund on this plus compensation on the money from the hotel we had to pay as this was obviously a scam ... they just try to get people's attention and take our money without caring ... my experience was not what I was expecting I was crying all the time. i had a nervous breakdown. This happened on March 22nd, 2018

I have pictures that I would like to send you so you can see the horrible conditions and the ones they advertised

Please reply back via this email address, as I would like to keep all my communications in one place.

Yours sincerely,

Lina Torres

Flat 12
Thistle Court
London

N17 9BP

Booking Reference: [protected]

Your booking is confirmed! (reference: [protected])

I have had only booking confirmation received from the company and when I turn to airport the airline has informed that the booking is cancelled. I have called from the airport the customer service says sorry the booking payment didn't pass the security check so ticket is cancelled but the card has been already charged. See the attached pic below. I don't know how to get refund and the customer service can't resolve the issue. What on Earth they cancelled ticket and don't inform customers absolutely don't trust this web to book the ticket. I have to ring the customer service for refund not sure how they will proceed with the refund. Reading others complaints it looks will take months