PC Richard & Son
Reviews and Complaints

I am totally disgusted with PC Richards Repair Service Dept. I purchased a GE Washer July 2016 and last month it totally stopped working. I had tech out on the 7/24. and I am still waiting for a part that is on route by turtle. I keep getting differant stories from numerous Consultants. I recieved/missed a call yesterday from a Mike Ward, I returned his call left a VM, no callback yet. I have sent emails to him & a Julio Acevedo, NO REPLY. I have been inconvenient without a wash mach for wks now. I already put a yelp complain and waiting for this to be completed so I will also be creating a Customer Complain with BBB & also PC Richads website. This customer service is totally unacceptable.

Carmen Del Valle
Mine Hill, NJ
carmen.m.del.[protected]@verizon.com

Horrible, horrible customer service! Almost 3 weeks to fix my washer machine. Part came in already 4 days ago and they still won't send someone to service me! All the customer service representives suckkkkkkkkkkk they are a bunch of liars. Liars. I will never buy another thing from pc richard's and son again! Y'all can keep your [censor] service. Why would I buy an extended warranty and you do not even service me on time.

Samsung washer machine pump broke after only a year of having this product. A person came to fix it from pc richard's and refused to fix it until it has the recall fixed. Had the recall fixed 2 days later and now pc richard won't send someone because it's not as important of a fix. It's important to me and that is what should matter. Terrible terrible terrible. I'm disappointed. My washer machine stinks with dirty 3 week old water in it my poor daughter has to smell this everyday. It's a health hazard and if anything happens i'm blaming pc richard's for their terrible service.

Hello. My name is Sofia Katzab. I bought an ac model #WS12D30A. My invoice #[protected]. When i start using it i find out that remote control is not working damaged and missing drain nipple with tube. I called the store where i bought they said to call extended service protection agreement for what i paid a lot of money. I called few times send emails nobody never respond to me. Finnally i called again and was able to make an appoitment for 7/5/15l He came for 1 second said he will be mailed new remote control. He was in such a rush he did not pay any attention what i was saying and just left! I called few times and again email where is my remote control again no respond. I called yestorday wed. 7/12/17 and finnally spoke to Angie she put me on hold for about an hour came back that nothing was notify about to mail a remote control. I said why the person who came to my house did not request she said dont know! She said to me that she will call me by the end of the day and never did! Tell me why a loyal client like me and others has to suffer loike this with your terrible and disaster service for what i paid ? As you know there are other stores where i can get a much better service for my money! I am not asking for anything for FREE! Shame on you! I will say to all my friends relatives and coworkers about your store! 7/13/17

Samsung refrigerator was ordered to replace a broken old refrig. It was delivered by PC Richards on June 24. It came in with a dent in the right door which was not seen until old refrig had been removed. Delivery drivers noted this on the invoice and told us that a new refrig. could be delivered and the dented door switched out since they had a hard time getting new frig into the door the first time. This sounded good. We went to the store this day to discuss our problem with our salesman. He put in an order for a new door which sounded okay to us. After a week, we had not received this replacement door. After several calls to the store having spoken to both our salesman and the store GM, we have not received a definite delivery date, only an estimate of maybe 2-3 weeks. In between, we have been given the run-around. We are the ones doing all the follow-up work, including calls to Samsung. Is this what PC Richards calls service and reliability and quality control that they always tout in their ads? I don't think so! We told the store GM that we were thinking of disputing the CC charge and he told us that they would just dispute my dispute. Not a lot of service on PC Richards part. This company does not seem very reputable. Quick to take your money and not deliver what is paid for, - a new undamaged refrigerator. It is now almost the end of the second week, and we still do not know when the replacement door will be delivered or if. Considering that PC Richards has been at fault from the beginning, shouldn't they be doing all the work and not us the customer?

Our objective for buying this washer on April 10, 2017 was for its extra large tub with the agitator. Although we do not have complaints about the features; I.E. The tub size, cycles, general "new" sounding operations of the product, our issue is the loudness of the final spin cycle. It is way too noisy for a new high efficiency product. Without exaggeration, it sounds like a jet coming in for a landing. The machine also goes off balance way too often. Our old machine of 17 years didn't even do that! I have contacted GE customer relations and started a case with them. I also put the phone next to the machine on the final spin cycle for the rep, and he could not believe it. We also have a case number with PC Richards Customer Relations dept.

A technician did come out and told me that the machine is running as designed! He said everything checked out. Although he was not that sympathetic to our situation; our guess is that he hears the same complaint about this washer all the time. He said, it's just a "noisy" machine! So my assumption is that I have to live with it?

I called the store, PC Richards in Wayne, NJ, where we purchased our washer and dryer, explained our situation, and the sales rep said, well we don't have the policy of "trying" out appliances and returning them. Is that the answer that I was looking for? I (we) are not the customers that try to get over...but we do expect the products to work satisfactorily. With that, I will be returning to the store today with a complaint to them about attitude and customer service.

Apparently, this is a "buyers" remorse situation that we would like resolved. In my eyes the resolution would be to take the washer back. My intent is to pay the difference for a new washer. We are looking at the front loaders now, with hopes that this appliance will work to satisfaction.

We live in a townhome and share walls. Although we do have a laundry room, we are sure that our neighbors hear the spin cycle of this machine. We would like to be able to wash clothes when we want without that concern.

I have my third call in to GE and PC Richards customer relations departments and awaiting a call back with a resolution. We are not asking for the impossible here...however we would like this situation to be rectified appropriately. We buy all of our appliances and TVs from PC Richards and would like to see the customer satisfaction that the company stands by. If not, then unfortunately, we will not be returning to PC Richards.

On 6/12/17 I purchased a 15, 000 btu Air Conditioning unit from the Nanuet, NY PC Richard Store. Included with this purchase was installation. We were fortunate to have a delivery the next day. As specific delivery hours could not be provided, I had no choice but to take the afternoon off from work to await for the delivery.

Once the unit arrived, I was advised that the unit could not be installed due to rain. (Note that NOAA records confirm it rained a total of 15 minutes on this date). The delivery crew placed the AC unit on the floor in the center of my bedroom and advised that I would need to schedule another crew to perform the install. After calls to the Nanuet store, and even a visit to speak directly with the store manager, I am still unable to get any confirmation that this install can be completed with the need for me to loose another 4 hours of work...even the cable company can promise better than this.

To date this issue remains UNRESOLVED.

I purchased a 15, 100 BTU Frigidaire Window/Wall Slide Out AC on February 18th. I purchased a 2 year warranty with this item. When I bought it, I was not told installation would cost $200 so I had it installed by someone else. The AC was working when I had it installed. In May, I tried to turn it on and it did not work. I called PC Richard and scheduled a service on May 18th. They outsourced this to Father & Son. Two gentleman came to my apartment and could not figure out what the issue was and would not remove the AC from the wall since they didn't install it. Also, one guy kept insisting it was a window AC and I bought the wrong unit. They told me I had to have it taken out of the wall for them to look at. They did not give me any paperwork even though I asked them for it. I had my installer come back, take it out of the wall, then scheduled another service for June 6th. They came again and said they needed to order a part and would call me the next day to come back and put in the part. I received no phone call from them the next day, and had to call back several times before I spoke to a live person (Joann at Father and Son). As of today, June 14, 2017, they still do not have the part and do not know when they will. I called PC Richard directly today and they were of no help either.

purchaser phone [protected]

I have spent easily over $30, 000 in the last 5 years at PC Richard. After spending over $2, 000 on this refrigerator, relatively quickly the refrigerator is having problems. The freezer ices up in the back causing the refrigerator (up top) not to cool. Result? hundreds of dollars of spoiled food. We have had several service visits, 4 thus far where the y come and claim its repairable. The fact is they did nothing. I unplugged the fridge each time taking 2 days to defrost. Then a month later it freezes up again. Serviceman comes and its the same shenanigans. Soon my warranty will expire which is what PC Richard wants. When can we hold these gangsters accountable.

Dear Mr. Richards,
I have been without a fridge for a month. April 20. It's May 18 and still not working after guys came out about 5 times to attempt to fix it. It's 2.5 years old and it shouldn't die completely. Techs got electrical charge twice while working it. When you call customer service they give you false info and messsgrs get mixed up. I bought it with a warranty and they are saying someone called and cancelled. I'm getting a lawyer and putting it on news. Give me a new fridge. Never buy again from your amateur tech company. Nobody knows what they are doing.

To Whom It May Concern:

I am writing to inform you of an experience I had with your company in an effort to order an oven and have it delivered and installed. My expectation was that this would be a simple task to fulfill and I have remained pleasant and patient through the process but am appalled by the poor communication and fulfillment executed by your personnel and the company contracted to complete the installation. I have worked many years in customer service and am quite familiar with the standards in which to abide to ensure complete customer satisfaction. While I can forgive one error from being made, you will see below that there were a series of mistakes and lapses in communication to which your company failed to deliver.

Sequence of events
4/21: I went into PC Richards store in Union, NJ with measurements for a new wall oven. I was told it would take 2 weeks to fulfill the order as it was considered a special order based on the dimensions.
5/9: The special order oven was damaged upon delivery.
5/10: I went into the same store and requested a new unit. I was told it would be an additional 8 weeks as it was a special order. This is 6 weeks longer than the original order took to fulfill. Instead, I was offered a credit for the damaged unit which I accepted as I was assured it would be tested (by PC Richards personnel) and confirmed to be in working condition at the time of installation. The installation was scheduled for an appointment on
5/13: 1st appointment for installation. I called as no one had contacted me about a time-frame or to confirm the installation. I was put on hold 4 times and was asked to call back later. I refused. I was told my installation appointment was, “not on the books”. In other words, there was no scheduled appointment.
5/14: The oven installation was fulfilled after the original appointment was missed/never scheduled. It had not fit, although we provided exact measurements, resulting in a need to cut our cabinets costing an additional $200 from what we paid originally.
5/15: The oven was tested by tenant and was not functioning. I called for service and was told the installer was leaving and was provided his contact number. I was told I’d receive a call back to schedule an appointment. I had not received a call and am still waiting. I called the number provided [protected]) and was told I’d receive a call within 2 days just to have my call returned, let alone schedule an appointment.

I anticipate with this communication to receive a phone call with resolution to this situation as soon as possible so this matter may be addressed in a timely manner. I appreciate your time and look forward to hearing from you.

Best Regards,
Mimi Manso
[protected]@outlook.com
[protected]

I purchased a refrigerator from PC Richards (PCR) almost 4 years ago and have had nothing but problems... PCR has been to the house over 15 times and charged me hundreds of dollars for the first few visits and the problem persists... They stopped charging me after the 7th or 8th visit but still have not fixed the issue...

I have spent hours of time and the cost of not working as well as hundreds of dollars in lost food and PCR does not care... They now state they KNOW IT IS A SAMSUNG PROBLEM and have referred me to SAMSUNG... washing their hands of it even though I bought it from them.

I asked why they still sell the product knowing it does not work and they know it has the problem with the ice maker and temperature control and they said they have to to compete... SO... PC RICHARDS is knowingly selling a product they know does not work... THIS IS FRAUD... PC RICHARDS IS KNOWINGLY PARTICIPATING IN CONSUMER FRAUD.

I will never use them again and make sure anyone I speak to is aware and tell them not to use them...

To starts, i have be a loyal customer for over 30 years with PC Richard. On 3/24/2017 i purchase a brand new viking refrig, floor model range and dishwasher and a brand new Braun air vent 700 dollar vent from PC Richard located on Northern Blvd and Francis Lewis Blvd.
The range arrived broken, refrig. came with wrong bottom vent cover, dishwasher arrived with broken brackets, defective legs and missing parts. The Broan air vent came with the wrong blower fittings which were from another unit. I called the salesperson and manager at above location several times complaining about the appliances. They replaced my broken range and as of today, April 19, 2017 still waiting for parts to arrive. The service has been horrible. I was mislead by both the salesperson and the store manager by purchaing these appliances. I thought i was purchasing top line appliances which in reality i was purchased broken defective junk. Its a DISGRACE to mislead treat customers as such. I am looking to return all items back. In addition i will never deal with PC Richard again and will use social media to let the public know how you trat your customers. As the moderator for Albanian TV station in New York and Chicago i will make sure that people will know about your poor services. I will also contact the Better Business Bureau and file a complaint

I called in January to have my dryer fixed. Two men came out, made an assesment, had to order parts and left. One man came back and took dryer apart but was wrong part; fore, they guessed what was wrong and did not take it apart the first time. He had to order another part and came back a week later. He still didn't fix it right. Came back again. And again. Each visit a week apart and I was missing work. The last visit my fiance came over and waited and low and behold it was FINALLY fixed.
Now, I have been trying to pay the bill for 3 weeks now. I received 2 bills after being told I would get something off. I have called over 10 times to PAY A BILL but keep getting different prices. Absolutely ridiculous, incompetant and unprofessional. I lost soooo much money dealing with them! Emailing ceo!

On 9/3/16 I purchased a Frigidaire Model FGHB2866PF and in mid Jan 2017 the ice maker stopped working and water was dripping through the ice shoot.
On 1/25/17 a PC Richard tech came out for repair, cleared an ice blockage and the machine began to produce ice . On or about 2/16/17 once again the ice maker failed. I contacted PC Richards and they assigned this repair to an authorized repair service. On 2/18/17 the refrigerator began making popping sounds and the sounds lasted for 3 hours before stopping. This sound once again happened in the evening hours of 2/19/17 and the morning hours of 2/20/17. I believe this appliance is defective and needs to be replaced. PC Richards is failing to back their merchandise. The second repair man states that the icemaker issue is a known issue in which he cannot get the part. He stated that he would not come out to look because he already knows the issue. The popping sound is another issue of which he has not serviced. I am DISGUSTED with the lack of quality customer service provided. No concern at all that I must take time off from work to meet with all these repairs. IN ADDITION, I purchased a Samsung microwave on the same day and it IS ALSO broken. 2 defective purchases in one day and they refuse to address it! I will be filing a consumer complaint immediately and will contacting the Better Business Bureau about this. I will be spreading the word about poor customer service and lack of support provided by PC Richards. I was planning on purchasing additional appliances in the near future. Hello Best Buy because I understand their customer service and the fact that they stand by their merchandise is EXCELLENT!

My 13 year old Samsung Plasma TV went in Aug, so I purchased a Samsung SUHD TV and planned a super bowl party, simply because I was so happy with the TV. WRONG! The TV died the week of the Super Bowl and I called for a service appointment. Well they came and couldn't fix my problem in time for my party, which I was looking forward to since the tv was so nice. I also purchased the contract, hoping they would give me a new one so I could still have my party. I have 20+ people coming to my house to watch the super bowl and no tv. You would think since the tv was so new that they would either give me a loaner or a new one, WRONG again! I will never buy from them again and also reach out to social media about how they don't care about the consumer. I spent a lot of money and have to cancel because I don't have a tv to watch and tell everyone not to come the day before the Super Bowl. I live near a PC Richards store, so I can even go pick one up, but they won't give me one to satisfy me as a consumer, their attitude is cancel your party

Well these guys never fail to disappoint. At least they are consistent. My sister received the call the delivery would be between 11 and 3:15. Well its 4:30 now and no range, no call, and customer service cant find the order. I'm so not surprised. I should have known better. I'm still on hold with customer service for 18 min and counting. I know I was disconnected because the PC Richard commercial keeps playing on loop.

Purchased $10, 000.00 worth of Samsung appliances and the delivery men damaged both the stove and refrigerator. They dropped the refrigerator on the concrete ground while taking it off the truck which was a huge concern given it had a TV/computer on the door of the fridge which I'm sure had damage as well. Also bought a microwave and dishwasher and that was delivered separately. Once the delivery came for the dishwasher, the installers installed the dishwasher incorrectly. Now I have to wait for a brand new refrigerator, stove and have the installers reinstall our dishwasher. Was told that the stove and refrigerator will be delivered the next day however the appliances will be delivered separately again. I will never purchase anything from PC Richards ever again. I am very disappointed in their delivery and installation service. The only good thing I can say is that our Sales Rep remains professional and seemed to be very concerned about our experience.

Buyer beware! Do not buy anything here. We bought appliances in july 13, 2016. Dryer broke on october 10, 2016 (not even 90 days out). Called right after it happened. They could not come out till october 4. Tech said they need to order part 3 – 5 days. Today october 10, 2016 – still no dryer nor any hope of it being fixed! Family of 4 without a dryer is a nightmare and they do not care only crickets at the end of the phone line. Poor business practice! Still waiting….

I purchased a Samsung dishwasher and the extended warranty in 2012.
The dishwasher has broken 7 timed and each time it had taken 3 to weeks. before it was repaired, the 7Th repair was due to an error message when. Called I stated the error message and was told a tech would be you Saturday between 7 and 11 am(this time was confirmed be phone calls and emails). I received a call after 10 am telling me that they would order. a part with out coming out and when the part came in 7 to 10 days they would call and set up another appointment. Meaning I am again without a dishwasher for 4 plus weeks. I will never buy another appliance from them or recommend them to anyone