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Planet Fitness Complaints 952

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V
2:43 pm EST

Planet Fitness I went into my local planet fitness and cancelled my membership over 10 years ago and they are still collecting money from me.

I stopped going.into planet fitness in 2011. I am guilty of not checking my banking statements as I am single and teach school for a living. A year ago, I contacted the Waterville, Maine branch to complain and spoke with a manager named Craig. Craig pulled up my account and could see that I was being charged monthly for 2 accounts; one for $19.99 and the other for $10. He said that he would look into it and get back to me...he never did.

Fast forward another year. Understand this...I have a very demanding job that doesn't end when I come home but while looking at my bank statement in January, I again saw that

Desired outcome: I wasn't finished with my story but I would like tombe reimbursed for at LEAST 10 years of money that has been taken from me--after I ended my membership!

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K
8:38 pm EST
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There is a blonde employee thag works at Peddlers village in Goshen indiana. Recently she had asked me to move my stuff, which i did, no problem, gave no attitude or anything. Came back up to the front to go on the treadmill right by her and her little group of employees and i got to hear her talk BAD about me and bow i left my s#*** sonewhere ans theres no...

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A
7:15 pm EST

Planet Fitness Gym staff / policy / system / management

In 2014, I joined your club, at that time there were written applications. I tried out your club along with two other friends and we decided to go to a different space. I called I was told I have to come in sign out, we did so; we joined the other club “they had a sauna”. In 2022, I rejoined the Allentown West facility. I was told that I owed money to your club, I went back to my bank I reviewed, and the money that I owed was for charges your club was charging me for not paying the fee to be a member. I explained that I was no longer a member, but that you kept billing me, therefore that’s where those charges came from. I didn’t feel it was worthwhile arguing back-and-forth because that’s what management did so I paid it “sometimes you just have to take the highroad”. I joined the gym. I was going to the gym. The weather got better. I canceled my membership. I made sure I spoke with the front desk to ENSURE everything was clear. Yesterday I rejoined the exact same GYM, Allentown West. I got out of work I prepared early this morning to come to the gym only to be told that I have that balance from 2014 and that I could not join the gym that night even though I had already signed up online, there were no managers available and they would not let me use the facility. I said if you could look in your files, you would see that I paid the fee and that I was here last year… That did not matter. I was told that I had to leave!

Desired outcome: Credit to my account for this INCONVENIENCE!! And repair of the issue!

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P
3:45 pm EST

Planet Fitness Charges/ cancellation fee

My teen used my card and opened an account under my name and i was charged $24.00 then $49.00 dollars. When i called to get information on how to cancel i have to go to the gym location she had selected and then they stated i have to pay $58.00 dollars to cancel the membership. i explained that i didnt create the account and that my daughter never went they didnt care at all and said that if i dont pay the cancellation fee they will continue to charge me. They also stated that i will not get a refund for any transactions that have been done. I dont know why they wouldnt refund me for the transactions and why i should pay a fee to cancel sometthing i never set up.

Desired outcome: refund of all charges not have t o pay cancellation fee

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S
4:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Planet Fitness Gift Certificate Redemption

I won a donated gift certificate that is a 1 year black card at any PF LLC gym in 2018. After winning this donation I contacted corporate in CT and my loca PF in Plattsburgh NY, where it says to contact for any questions. I asked, “what is the expiration date for redeeming this gift certificate?” I was told, “there is no expiration”. Now when I attempt to redeem it I’m being told that there was an expiration date and I’m past due. Seems like bad practice to deceive a customer and get out of a 1 year black card donation.

Desired outcome: To redeem the gift certificate I was told had no expiration.

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C
12:09 pm EST
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I joined Baltimore MD Pulaski Highway PF last week on Tuesday 1/21. One urinal in the Mens room had a bag over it and a bucket underneath the other urinal was noticeablly dirty. I came in 4 mornings T, W, TH, F and noticed urinal getting worse. Friday some on spit on the flushing mechanism and I complained. Next week Monday1/30 I came in now urinal ha...

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L
6:00 pm EST
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4295 Transit Rd, Williamsville, NY 14221: This gym deserves ZERO stars! Believe every negative review on Maps! Clearly I wanted to see for myself and what a mistake. The gym is filthy and anyone who thinks it's a clean gym must have a low standard of cleanliness or not been to a really clean gym, like Batavia PF. The Total Body Enhancement was disgusting...

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R
12:39 pm EST

Planet Fitness Relocation of strength equipment in gym

This concerns my local Planet Fitness Gym located in Centereach NY, but I understand that it applies across the entire chain. After a brief absence from my PF gym I returned to find that all the strength equipment had been rearranged. The new floor plan is cramped with most machines too close for comfort and definitely not ascetically appealing. If whoever in "corporate" came up with this idea actually went in an used the equipment, as presently set-up, they would quickly realize what a bad idea it is.

Desired outcome: Return to the original floor plan.

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J
11:06 pm EST
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I’m veteran and I have a service dog for my disability. My dog is only 14lbs. So he can not carry my medication. So for my medication and safety of my animal. I keep him and medication in a gym bag, that would be classified as a medical bag for my medication and medical devices (service dog) I was told I was NOT allowed to have my medical bag. Which denie...

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T
4:22 pm EST
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I’m a competitive endurance athlete, and have been for over 20 years. None of the employees are ever able to tell me what the thermostat is actually set at, but it is way too warm to get any type of quality cardio workout at the Latrobe, PA location. I know it’s at least 72, and likely warmer during busy times. Maybe most of your members equate sweating...

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T
10:43 am EST
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On January 23 we were aggressively approached a young girl and another employee whom the young lady claimed to be the manager pertaining to my husband wearing crocs, she proceeded to say very loud and completely disrespectfully that those shoes weren’t allowed in here and that we could stay just for just for today. My husband then asked if we could see that...

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S
1:09 pm EST

Planet Fitness I was denied my refund by the female Naugatuck manager.

On January 6th I signed up for planet fitness. On Jan 7 I cancelled as I found out I have a heart issue. I emailed several times and just got ignored. I called 3 times and was told it would be cancelled. It never was and now they have taken another almost $30 out of my account which is gonna make me short for my rent. The woman manager that was working Jan 24th at 12pm was rude disrespectful and should not have a job in coustomer service. I’m a bronze star recepient and have served my country proudly. And this is how they treat the elderly at planet fitness on New Haven road in Naugatuck. They are charging seniors for the black card when the stuff that they charge extra for is t even available and hasn’t been for months yet they keep taking peoples money. I have 17 signatures of seniors that are being over charged and I’m going to go to the district attorney to see what if anything can be done. This is rediculas and somebody need to do something. The manager needs to be fired and monies need to be returned to all seniors and members being charged for things that aren’t available. Please help me get my money back as this has caused tremendous stress for me and I’ve asked them repeadly and I just keep getting hung up on.

Desired outcome: All money returned please

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D
10:30 pm EST

Planet Fitness General gym management

Planet Fitness - Prescott, AZ - State Rd AZ69

There is always something wrong at this location - exercise equipment is malfunctioning, TV's are shut down, digital readouts don't work on units, massage beds/chairs are out of order, hair dryer holders are broken, faucets in the locker room are blocked off, faucet water can either run extremely hot or cold. Several days, they were out of paper towels to wipe down equipment. Sometimes the drinking fountain is blocked off. Most annoyingly - the music that is piped into the locker room. The average age at this location of the patrons during the day is close to 55 years old. The patrons do not appreciate hearing rap, or millennial hits blasted over the TVs in the locker rooms. In addition, during the winter, the women's locker room is FREEZING. I was told that the thermostat is 'automatically' set - which is hogwash as I am married to a construction manager who could fix the heating problem in a second. The result is that women run the showers much longer to 'heat up' the shower stalls. What a waste of water - in a state where we are very cognizant of wasting water. There is no reason for this failure of heat in the locker room.

I don't mind a few machines being shut down at times but every single time an exercise routine is interrupted by a glitch is inexcusable.

Desired outcome: more timely repairs / solutions to out of order equipment. Music played which is appropriate for the current patrons. Hotter water in the women's locker room showers and heat in the entire locker room area in the winter.

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R
6:50 pm EST
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Last Friday when I was mostly nude exiting the restroom stall to enter the shower, a female worker walked in on me. There were two male workers there, so why did she have to be in the men's locker room? I was embarrassed and humiliated, and haven't returned since. Should I consult an attorney? I don't want to hurt the reputation of Planet Fitness, and I...

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A
4:01 pm EST

Planet Fitness Membership fees

All I got 2 memberships for both my sons:
D’Ago Hunter: [protected] (1/2/2023 start date of membership)
D’Aze Hunter: [protected] (12/28/2022 start date of membership)
Both memberships cancellation papers were given to the fitness centers on Jan. 10. I was still charged both membership fees because it was stated that the cancellations were not bought in until the 11th.
But upon reading the contract the incorrect dates are written on them which makes the entire contract null/void.

Desired outcome: I am requesting my fees direct deposited back into my accounts.Please contact me via address below or email: [protected]@aol.com

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J
3:55 pm EST
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Hi, my 17year old daughter went to Planet Fitness and signed up with some High School friends. Planet Fitness obviously do not require a Parent/Guardians approval or signature. However, her purpose was to sign up for the special they have of $10 enrollment and $10 monthly membership. But when she got there they talked her into signing up for an upgraded...

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M
3:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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My name is Mohamad Dina and I'm trying to make a complaint about Julissa Cotts which is the manager of Planet Fitness club at 8741 S Harlem Ave, Bridgeview, IL 60455. I got banned of entering all Planet Fitness Clubs because the manager banned me of entering it. The reason was is because I asked her to do a 10 minutes massage and asked her to do it for my...

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J
4:26 pm EST

Planet Fitness Membership cancelled

Complaint Type:

Problems with Product/Service

Status:

UnansweredMore info

My member ship was terminated by the gym because I asked a question of there front desk staff that upset them and they became extremely rude with me. They, Karlee Arden of Planet Fitness, signed my contract cancellation form not myself for policy violation after she was extremely rude to me on the phone. I asked for my monthly fee and my yearly maintenance fee back she said your not getting it When I spoke with Mark Tower, Director of Operations he said he didn't care he was standing behind his staff and he would not be returning my fees. I have never seen a business, especially their directors be so rude to a customer.

Planet Fitness management were abusive and canceled my membership. My signature was forged on a cancellation form where the manager signed herself as merely Karlee. They have not sent me any proactive amount refunding what I had paid for the rest of that month or for my yearly membership. I believe that my contract was breached and that this manager who I found out from the internet was Karlee Arden and was the assistant regional manager publicly bullied me and made false assertions about something I had said. I tried to access a website that was provided online:***@******.*** and couldn't get through. I do have an option that I have not tried and that is The District Manager but I am surprised that he had not been apprised of the situation and done anything about it. It appears that Karlee Arden contacted Mark Towers, Director of Operations, Canada and he phoned me and was very aggressive, sided with Karlee and he was the one who told me that my membership was cancelled. ****** had not done so. When I requested that membership fees should be returned on a proactive basis, he did not reply. I am seeking my 40.95 yearly fee withdrawn Feb 1, 2022 and my half of my $26.24 monthly fee as the membership was terminated mid month. Total being $54.07

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A
6:56 am EST

Planet Fitness Gym membership

I was interested in starting going to the gym and there was a Planet Fitness in my area, so I checked it out. It was pretty nice so on Oct 2 2022, I started my membership. I was told I would be billed $39 annual fee on the 1st of December. I wasn't sure if I wanted to be with the gym gym long term so wanted to make sure I canceled before. I looked thru the terms and conditions (https://www.planetfitness.com/mobile/terms-use) and there was nothing there on some special cancelation process or anything.

I paid the monthly membership fee of $25.05 on Oct 17 2022 and Nov 17 2022. I had only used the gym about 4 times so I decided to cancel my membership. Around 20 Nov 2022, I checked with the front desk about the cancelation process and was told by the girl you can just call or cancel at the front desk, no problem.

Then, several days before Dec 1, as the terms and conditions stated 24 hours before you needed to cancel, I went to the front desk of the planet fitness to cancel. The lady there said that as I was canceling less than 10 days from the annual fee due date, it would be charged the annual fee and they couldn't stop it. I asked to clarify because it seemed strange to be charged an annual gym membership fee after I canceled my membership and she confirmed what she said.

I reviewed the terms and conditions thinking I missed something in the fine print, but no, I didn't. I got billed on my credit card the annual fee of $39 on 8 Dec and I disputed the charge with Amex. The merchant stated in their evidence that they had a "30-day cancelation policy" that I wasn't in accordance with. WTF?

I never agreed to a 30-day cancelation policy.

So the business practices used by Planet Fitness are not honorable and I would trust them with your credit card

Desired outcome: Return me my annual fee and stop charging people an annual fee after they cancel their gym membership

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11:29 am EST

Planet Fitness Arrears account

I was in arrears with my planet fitness account and was handed over to Saya Recoveries. I paid the amount outstanding on 15 December 2022 and mailed and whatsapped the proof of payment to them. Now I found out that I used the wrong reference number and now Saya is telling me the amount was wrongly allocated and paod to planet fitness for someone else.

I have spoken to Lydia at Saya,but not getting anywhere as I have sent my proof of payment over 10 times to Saya. I was at Planet fitness Vanderbijilpark on 28 December 2022 and I spoke to a Patricia over the phone insode the gym and she confirmed that the payment was received and that my membership has been cancelled. I keep on getting payment reminders and email arrears notifications from Saya.

Desired outcome: I want confirmation that my account is not in arrears and that my gym contract has been cancelled.

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About Planet Fitness

Screenshot Planet Fitness
Planet Fitness is a well-known fitness center that offers a unique approach to fitness. The company was founded in 1992 and has since grown to become one of the largest fitness chains in the world, with over 2,000 locations across the United States, Canada, and other countries.

The company's mission is to provide a comfortable and non-intimidating environment for people of all fitness levels to achieve their health and wellness goals. This is reflected in the company's slogan, "Judgment Free Zone," which emphasizes the importance of creating a welcoming and supportive atmosphere for all members.

One of the key features of Planet Fitness is its affordable pricing. The company offers a variety of membership options, including a $10 per month basic membership that provides access to cardio and strength training equipment, as well as a $22.99 per month Black Card membership that includes additional perks such as unlimited guest privileges, access to massage chairs and tanning beds, and discounts on select products and services.

In addition to its affordable pricing, Planet Fitness is also known for its unique gym culture. The company's "Lunk Alarm" policy discourages loud grunting, dropping weights, and other behaviors that may be considered intimidating or disruptive to other members. This policy, along with the company's bright purple and yellow color scheme and upbeat music, creates a fun and energetic atmosphere that sets Planet Fitness apart from other fitness centers.

Overall, Planet Fitness is a popular choice for people who are looking for an affordable and welcoming gym experience. With its non-intimidating environment, unique gym culture, and wide range of membership options, the company has become a go-to destination for fitness enthusiasts of all levels.
How to file a complaint about Planet Fitness?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:

  • The specific location or service that your complaint pertains to.
  • Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
  • Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
  • Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
  • Include the company's response or lack thereof to your attempts to resolve the problem.
  • Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.

Overview of Planet Fitness complaint handling

Planet Fitness reviews first appeared on Complaints Board on Apr 24, 2007. The latest review Planet fitness employee conduct policy was posted on Dec 20, 2024. The latest complaint Late fees attached to account. was resolved on Feb 17, 2023. Planet Fitness has an average consumer rating of 1 stars from 968 reviews. Planet Fitness has resolved 108 complaints.
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  1. Planet Fitness Contacts

  2. Planet Fitness phone numbers
    +1 (844) 880-7180
    +1 (844) 880-7180
    Click up if you have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 1 1 users reported that they have successfully reached Planet Fitness by calling +1 (844) 880-7180 phone number Click down if you have unsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number 4 4 users reported that they have UNsuccessfully reached Planet Fitness by calling +1 (844) 880-7180 phone number
  3. Planet Fitness emails
  4. Planet Fitness address
    4 Liberty Lane W, Hampton, New Hampshire, 03842, United States
  5. Planet Fitness social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 20, 2024
  7. View all Planet Fitness contacts
Planet Fitness Category
Planet Fitness is ranked 1 among 83 companies in the Fitness Centers and Gyms category

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