Playtika
Reviews and Complaints

Never received my winnings for finishing a quest! I then got connected to a chat. That ended up being connected to a page that expected me to pay for a technician to resolve a problem that was the games mistake! This is completely ridiculous!

Does NOT calculate the clover coins correctly in the Quest! I've been playing Slotomania for years now and I never thought I had to have an issue with trust. I was getting nowhere in the game and I started to watch what was going on. I was very disappointed.

I'm trying to make purchases but my access is denied. There was a problem in the past where I was overcharged on purchases I did not authorize. When I went to make a purchase, in the past, it would read "something went wrong please try again. That happened a number of times and I was charged each time I tried to make a purchase but it did not go through and repeated itself.. I straighten that out with my credit card and pay pal accounts and was made whole.
I now would like to make some purchases on these games but when I try it says access denied please contact customer support. That's what I'm doing now.
Can you help me out?
Dwain Burkholder

The game will not load. It's been an issue for two days. It doesn't even show the green bar on the screen. The game acts like it will open but will close after a couple seconds. The app is on my iPad. I've restarted my iPad, offloaded the app and reinstalled it. I do not want to delete the app and reinstall because I will lose everything. I don't have the app connected to Facebook.

Playtika is a huge rip off. The slots are way to tight. The game is designed to make you give them real money for fake money. No one is winning anymore and everyone is getting ripped off. Be like me, delete this game and never come back. There is a class action law suit against them for cheating us. I hope they lose their [censored] and have to lay-off all their so called employees. Pretty good racket if I would have thought of it. Haha I deleted the game almost a yr ago. Best thing i've ever done. No longer do I get frustrated at a game that's supposed to help relax you after a long day. So I don't feel sorry for any of you that our complaining. Delete the game or don't give them a penny. Maybe then they will change things up. If enough of us just stops. Maybe the game will return to being fun. I've stayed in a few groups just to be able to read about all the frustrations. And I have not been disappointed at all. Hahahahaha stop playing, delete this game. They're getting rich off of selling fake coins. Hmmmm and you don't get what you pay for either. I woke up, when are you?

Good morning, at 7.30 this morning I was playing Vegas casino link, I was lucky enough to receive the coin grab, I got the minor prize and what I can remember, six other coins, but as I pressed the whole screen turned off and went back to original game with no prize win. I don't know how you can see what happened, but yeah disappointed. Please see if you can see if it was a error on your games behave. Thanks so much for you time. I normally wouldn't worry but I do spend a fair bit on this game. 🤫have a nice day. Yours faithfully Laurey Sullivan

i was earning more money until i was forced to use Playtika if i wanted to play Caesar Slots. i would like to disable my account with Playtika.i had to register using my face book account.i wish to get the money amounts i was getting when i wasn't using Playtika. Playtika i use while playing other games but i had been playing Caesar Slots for years. Please disable my account."Oneshia Hutchinson

Big rip off!
Cheated me out of payout on my balinko!
Supposed to get free balinko game after finishing level rush. Finally gave me the balinko but didn't give the payout! I can't get a hold of customer support either! This game is getting worse and worse with not giving up coins! It keeps wanting you to buy extra ways to win them then when you do it still is a big rip off!#!

+

I emailed help center earlier about an issue with not receiving any gold cards with the promo yesterday after that I could not get back into the game I am very frustrated because I can't get anyone to actually help me or they send me to some site that I have to pay I have never had these problems before I have been playing for years I spend lots of money in this site but to get someone to help me is near impossible

These people are the most disgusting of online gaming companies. For real money, they constantly and consistently do not reward or award you for points earned through their gaming challenges or bonuses... Both.in the past few months, playtika/caesar's online gaming has cheated me at least 5 times, resulting in at least 10 billion points lost or not awarded through the above means. I am sick and tired of paying them for "goods and services" not rendered upon payment. This must stop immediately! They are crooks and frauds!

I went to my folder and submitted 100 of my cards to spin the wheel but my tablet lost connection and when I tried to reenter I could not do so until 24 hrs later . I am a Disabled Veteran from the Vietnam era, I expected to be able to get the points and or sloto cards but I was not able to receive neither I'm very disappointed in the game this isn't right and should not happen to another player I truly believe that I should get what I won I'm submitting this in hope that it doesent happen again.

This morning, 2/6/20, I submitted two tickets - inc #[protected] and inc #[protected]... Within minutes of each other. I did this to emphasize the urgency of this ongoing issue of playtika either not rewarding me either challenge, reward or bonus points... Or mega bonus hours... To which i'm entitled. Not only that, but when I see the points i've earned disappear right before my eyes from my total points "counter" (at the top of the screen), that especially pisses me off to such a degree that I can hardly believe what your company is capable of.

Today, I addressed an email to several of your customer service support employees... Alan caltrell, todd smith and victor adams... All of whom I am either dealing with now or in the past few months about the same exact ongoing repetitive problems.

Social media is a very strong way of reaching out to people with reviews and comments about companies who aren't only "good" in business (i.E., fair)... But also those who are not... And from the looks of lots of other reviews, playtika does not have a very good reputation at all.

I, for one, would like to resolve this ongoing issue with these annoying and disgusting problems by not going on "social media" and "badmouthing" your company. I don't like to do that. However, I don't see anyone "willing" to provide me with the satisfaction I deserve.

My question to you is this: are you going to reach out and have someone from customer service resolve these ongoing issues... Or should I give you a hugely bad review on many platforms?

I pay for your service and expect to be treated with respect and rewarded the points I have earned. It's up to you how this ends.

Thank you for your time and consideration.

Sunny/pam

I submitted a ticket to playtika regarding an incident this morning where my game froze in the middle of a round and my credits didn't get refunded. I am not getting a response back from the team and its been 6 hrs. The msg I submitted is below. Thank you.

INC11916750 - Bingo Blitz

bingo_support@bingoblitz.com
To
[protected]@yahoo.com
Feb 3 at 11:29 AM
1 attachment
Hi Line,

Thank you for you reply!

I am sorry to hear this.

In order to take a deeper look regarding this, I will need you to provide more information regarding the name of the city you played in, the time-frame and the amount spent on the cards.

Feel free to contact us for any question regarding Bingo Blitz!

Looking forward to your reply!

Have a great day ahead!

Best regards,

Jenny Miller

Bingo Blitz Support

Still have a question? Click here to reply to this mail - and I'll do my best to help you out!

2020-02-03 19:03:30 (IL Time Zone) Line Lewis: Hello. In response to your email, I had no choice but to leave the game as my screen froze and would not allow me to click any buttons that were being called. I do not find this to be fair that I lose my credits when there is constant issues with this game freezing I paid $10 to get credits to play this game and the game basically stole my money. I need a response to this issue and telling me that I dont get my FULL GAME, not a partial game then I need to delete my entire account instead of losing money. Sent from Yahoo Mail on Android

2020-02-03 16:49:24 (IL Time Zone) Jenny Miller:Greetings from Bingo Blitz!

We want to thank you for your feedback and let you know that we have successfully investigated this matter within our records.Following a review of your account, we were able to notice that all of your recent rounds were finished successfully and rewards have been added accordingly to your balance. Keep in mind that leaving actively the round before it ends, will only grant you the rewards won up to that point, but not a refund of the amount spent in the buy-cards screen.

In the case of missing the pop-up confirmation of your rewards, we can help you with a screenshot from our data base so let us know if you need further confirmation.

Even so, if you happen to encounter an error pop-up during your active bingo rounds, kindly take a screenshot so you can also forward the information to us. It will prove very useful in the investigation process.For any other issues that might arise, please do not hesitate to submit a new ticket!

Hope you have a lovely day ahead!

2020-02-03 16:28:13 (IL Time Zone) Line Lewis:
My game froze in the middle of a round...I didn't get refunded for my game

They hosted a Chines Spring festival tournament for a bracelet and had a progressive jackpot
No advertising stating the jackpot was visible to all players or any mention of different rankings
After the end of the tournament, they gave players different amounts based off of ranks even though all advertising stated that the jackpot was split evenly between all bracelet winners
No mention of whether each rank saw a different jackpot or the same as everyone
This is false advertising and fraud and a scam
I have been sending complaints for three days now with now responses other than I received the correct amount
No list of amounts or winners so that it can be verified
They continue to ignore the situation and even though their chips have no monetary value, they sell chips for real money which I purchased so fraud is still illegal with regard to the money I spent according to their advertising for this tournament and then have been cheated out of chips that should have been evenly split between all bracelet winners

it has been over 24 hrs since i been able to play since you guys did upgrade been long time follower since day one and spent quite a few dollars on this site and be able to play is just down right rude cant not collect it SAYS OOOPS SORRY SOMETHING WENT WRONG and locks up CAN NOT EVEN GET TO SUPPORT THAT WAY PLEASE FIX THIS AS I USE IT TO RELIEF MY STRESS SEEMS certain people can play and not others you are making alot people upset and wanting to leave the site i am medcially disabled not able to get around much so yes this site i visit every day and spend money on

SO PLEASE FIX IT

I have a problem playing the game Bingo Blitz. I'm playing Bingo Blitz for a long time now. I've notice since Friday 17 January 2020 I couldn't get into the Bingo Blitz game. Something to do with server can't connect at all. If I want to play on a PC or laptop it give me the same problem. Is it possible if someone can help me with this issue please?

I completed my free spins on this game and my win total was over 900, 000, 000 and when I had completed them my coins total only went up by just over 120, 000, 000 so I would like the remainder of my winnings credited to me please.
I have attached a screenshot of the final result of my free spins to show you that my complaint is valid.
As a player of some 8 years standing and level 20840 i feel that this complaint should recieve your attention and ultimate rectification

On January 9 the and 12 the there were charges to my card that I never made. I contacted support and they want me to send reciepts that I don't have. I never made the purchases on those days. I am lost as what I need to do. Please help. I am disabled and I do order from the game but the charges on these days were not made by me or my household. Please I need this resolved ASAP. Thank u

when slotmania froze on me it was in the spring it took, i was locked out this has happpened before, when they fixed the problem they didnt give back all my hard earned points witch i purchest some of them my bonus every 4hours, 1millionf coins i believe i had 4millionand fifty, in my bank they started me as a new comer its flustrating, i worked so hard for what i had, please fix the problem

I finished the rush award program, today at approx. 9.30am Western Australia time. I collected a wild card which I used to close the Santa set, but it did not reward me with the sets winnings, but gave a 0 collect. My clan has received notification of the set being completed & the card is shown as new on the set in question. The card in question is Club Collection & feel disappointed that I went through the process of 6 rushes to finish with nothing at the end. I hope you can help with this problem & wish you & the team a Happy New Year.