Playtika
Reviews and Complaints

Hi my name is Dina Russo and I have recently started to play Slotomania the #1 Free Slots Casino. I joined a Group plus joined a Clan which forms part of this game. Because of this the number of Facebook friends playing the same game has increased. I found it very painfull to click on each individual name to collect my daily gifts. They have this HUGE padlock on preventing me to "Collect All" with just one click. When I enquired about the lock and why is it there and not on the Send Gifts section. I was told I had to buy to have it removed or I must reach Platinum Status. Well I eventully broke down and bought a small package to get the Lock removed. To my horror after a week the lock was back. I immediately wrote to Support and their respons was " the removal of the lock is only for 7 days" to have it permanently removed you have to be Platinum Status. This is their ticket #INC11410861 - Slots showing their respons to me. I will attach a screenshot of purchases one can make and you will see there is no mention at all about a 7 day period. Why on earth would one have to pay for a small function like that YET ! the "Send" function is only one click and you can send gifts to all the players on your list. The exchange rate South Africa to USA is horrific and being a pensioner I most certainly cannot pay weekly to have the lock removed and it would most likely take me years to get to Platinum. I am currently Silver and will most likely nevere get past that as currently they are advertising that the New Year it sets back again. You will only maintain the few points you earned in December this current month. And they must think players are stupid ... it is so clear how rigged the slots are they know when you don't have coins to play with they push those pop-ups to buy, buy and buy .. in your face non stop. They sad thing is there are so many getting into debt playing. Sorry about me going on but a small function like Collect All to pay for that its crazy ! My email address is : [protected]@yahoo.com

When I try to play through Gameroom it goes to the load page but will not finish loading. This has been going on for roughly a week. I try to play through my Iphone today (12/28/19) and it gave this message "The page you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may be broken or expired, or you may not have permission to veiw this page. It was the link on the games home page that i clicked.

I play on the Microsoft app and the sound in the bingo games is gone. I have the menu settings set to "on", but there is no callers voice and the sounds made when players bingo is not there and sometimes the power-up audio isn't there either. I do not have a cell phone, so I cannot video it. I uninstalled the app and reinstalled it, but that did not fix the problem. Any suggestions?

I have completed my Christmas tree and it will not show me the cards I have left to get in order to collect my Wild Card it is only showing the cards that I have already collected. Do not understand. I have tried going in and out of the game several times and it still shows the same screen. As you only have so much time to collect I would appreciate a response as soon as possible. Thanjs

Well when i have to wait for lotto bonus second day it's reset to the 3 days agaian without giving me the chance to play the next day lotto bonus.
Message is clear come back tomorrow to play lotto bonus again.
I don't know exactly what is happening
I opened the game and i was waiting and exactly after 24 hours period game start to tell me lotto bonus in 3 days.
Definitely should be an error somewhere

I want a full refund of every dollar I spent on this game in the last 24 hrs. This game preys on gambling addicts with no warnings or resources for getting help. When I have uninstalled the game in the past trying to deal with my addiction, I still get emails urging me to play, and free coins and rewards that are strictly bait to get me and others like me to log in, because once we start playing we can't stop. I have spoken with a lawyer and will seek legal recourse if I do not get reimbursed for the past 24 hrs worth of purchases- I have lost tens of thousands of dollars on this game, so my most recent purchases shouldn't be an issue for you to reimburse me. Also, after I uninstall the game, again, and unsubscribe to emails, again, if I get contacted ever again I will sue whomever I have to to make the harassment stop.

i was cheathed out of 300 billon coins plus the old card from book b4 this one it was card the crusher give me what i was cheated out of or im callin my bank n havein them get all the money i paid to play back u have until sunday no later then that user name im talkin about is jonathan ray scarber u have until the 22th of dec that 3days n time i im talkin about is 9 am on this sunday thhank u

12/15/19 - Bingo Blitz will not load on my ipad for about a week. I get an error saying "An error has occurred. Please make sure that you are connectetd to the internet and try again..." I tried turning off wifi and turning back on, turning off the ipad, clearing the browser, resetting network settings, deleted the app and re-installed it, but still won't load. It is my favorite game. Please let me know what can be done.

Thank You
Maria Henry

iam so fed up with the dash amounts and tired of hearing same bull crap . you guys have lost the value of the game now its all about buy this buy that and now game is nothing but a competion against one another . ace pack games dont pay out games are fixed . iam tired of the players that are platium and above getting screwed by u guys. the only way i could do dash is buy coin package but i cant and wont because on limited income. i already stopped playing for a while because of this crap. and ur customer service people must read from same card because i get told same thing from all. if things dont changed i will stop playing again till the enjoyment of game comes back .how the hell are u to win 3billion plus in 75 spins when daily bounus is only in the mill i only get 8 mill on daily bonus i beleive and iam tired of this bet 10 bill or more or win 12bill or more on dash this game has gone to hell this year

I won 480 billion virtual coins on the mythical spinners challenge and activated the 4 x scatters that then qualified me for them to match my biggest win of the day .I only received a little over 200 million coins not the 480 billion that was my biggest win of the day. It clearly states biggest win of the day using free spins .
No cap amounts or anything else .
please find attached pictures for proof of my win and not the reward i should have recieved .

I contacted support a few times in the last month where credits earned were not added to my account. Both times I contacted support as all I wanted was what I rightfully earned in game play. I wasn't asking for anything above or beyond that. Both times they told me my earnings were already credited when they were not. I find it very frustrating that after years of playing and purchasing credits during that time that, that is how you get treated. This game is failing on so many levels. Anytime, I have contacted support about an issue, I am always told in a polite way, that I am being a sore loser. I can handle losing, trust me; however, what I can't handle is getting scammed. That is what this game has turned into. So many complaints in chat rooms from other players over the same thing. You can't even get any issues resolved through their own support team.

It has been months (early summer 2019) since I have been able to play Slotomania. I keep getting the error message "Aw Snap". It just won't load. I have cleared my history and cookies. I have done all the things my browsers suggest in order to load the site, but it will not load. I have even tried other browsers and it will not load. Please repair it.

I have been emailing back and forth over 50 emails where I was told that when I signed into my fb that all my cards would go to my account they didn't so I emailed youbguys and was told no problem getting my cards I earned or bought to me there ate over 4000 stars worth of cards every email us from a different person stating no problems doing that and u gave all the info that was needed and sent pictures now today someone I've never emailed tell me no that I won't be getting my cards back been waiting a month for them and was told this whole time by your employees that I would be getting them back I earned or bought those and it's not fair that I've been waiting a month for your employees to keep there word and give me my cards back I lost

I opened my "piggy bank" on November 29, 2019 while playing House of Fun and was charged twice. I am kindly requesting you to please refund one of the charges of $21.26. I enjoy playing my games but will discontinue making any purchases whatsoever if this is not resolved to my satisfaction. I will continue to check my bank account to make sure it is refunded.

Thank you.

Sally Rose
Rio Rancho, NM

We have two versions of caesars slots ( an updated version with 1.65 billion in coins and level329, and an older version with 3.76 billion in coins and level 565. Today Playtika removed the coins and level from our old version and replaced it with the coins and level of our new version.However they still let us keep both versions. We have spent a lot of money getting our old version coins and want Playtika to restore our coins and level of our old version or update our new version with coins and level. Dave and Sue Wehrhahn

I wrote you a few days ago about issues with errors abruptly saying "you're playing somewhere else" when you are about to play the bonus. It then goes on to say "send log" along with an error code # [protected]. I sent this to the slotomania support team, (which we know does not exist). They have, once again, as complained about a few days ago, not shown any acknowledgment of the issue or any type of apology to say we will rectify it accordingly.

Why not tell the players their is no support team and that they are wasting their time sending these logs...etc on issues that are their technical issues, not the players.

I feel for the players that are going through this as I did and still am, by writing a "non existing support team" to be let down with no compensation.

This past Sunday I purchased a $99 coin package and I also purchased an additional $99 Lucky spin. I received a total of 200 billion coins and was supposed to have the option for an additional 200 billion coins with the leprechaun bonus. I've never received the leprechaun bonus and I'm still getting the runaround a week later from the chat support staff saying they're trying to resolve the issue. I find it highly questionable it takes a multi-billion-dollar company a week to resolve such an issue, but they can start another coin package special but haven't fixed the original glitch?

I used 245 of my gems to get 3 extra stocking picks. It took my gems and I never got to pick my stockings. I want my gems back ASAP. This makes no sense in order to get the issue resolved we must have 350 characters. How long will this process take I would like to get it back ASAP. This games cheats you out of bonuses and points and never resolves the issues>

I was charged $1, 324.00 of which I really only spent $854.52. App was freezing up and ripping me off for 10+ days. I had no idea it was going on until account was overdrawn. Apple nor the App will do anything about it. It's like they are in on it together. No Receipts were ever sent to me at any point and I proved this. Doesn't matter to them, we got your money.

You have already crossed the line.Ihave never seen such robbery and fraud as your game.I have been playing for 9 years, but recently your greed and cheating are unbearable.2 times i made purchases 5 days ago and in the process of playing my coins disappeared.for 9 years i never got grand jackpot despite betting trillions and trillions of coins.Never got the ultimate win at lotto bonus.recently, its absolutely impossible to play.no wins at all and the most important-no cards at all.24 hours non stop playing at your so-called ace featuring game and no ace, not even a single card.I have hired a lawyer and a programmer expert as well as videorecording my playing the last 2 weeks.We have an appointment with the us ambassador in Sofia, Bulgaria next week and she promised full cooperation.We will sue you for cheating, manipulating the game, blackmailing, heath issues and racism.