Playtika
Reviews and Complaints

Ok tech's for slotomania i'm complaining once again about how slow the game loads and the stupid blue circle that keeps going around and around no matter what I try to do! Also alot of of the games are black and I can't see what they are! This has been an on going thing for over a month! Nothing has been fixed no matter how many times I have contacted you - sure I could play other games but I love to play slotomania - one more thing is the current candy game goes all the way to the top but doesn't go anywhere after that - please please fix all of this asap - I miss playing my game!

They have dashes you need to complete I did they didn't give me the reward. They know they had a problem with this yet they did not make it right to all their customers. I have sent email s for 13 straight days and have not received emails back or my reward. What I have received back are forms emails not addressing my concerns or promises to look into it comments. They also say if not satisfied email them back and they will take care of it. All have been unanswered. Today again on a differnt topic they did not activate something I paid for. When they responded again said they know of the problem but did not fix or offer a refund instead provided a useless perk. This company has terrible customer service and leaves you stranded because they don't have the decency to respond back

I was having problems with my Facebook account, I needed to change my password. They were so difficult to deal with and really hard to change my password so I opened a new account under the same name without my middle name. I had to resend friend request and change all my friends over to my new account. I continued to play Bingo Blitz. I was at level 195 and had over 4000 credits. I have played on that account since 2014. Today it changed as if I was starting over at the beginning. I have worked really hard over the last 4 years to move up. If you don'T restore my original account, I will never play it again! I will tell everyone I know what a crappy game it is and how I have been treated. There are plenty of games to play. Your cooperation in this matter would be greatly appreciated!
Aileen Lee
[protected]@msn.com

What is going on? When I try to play Slotomania I can't get into the daily dash, my sloto cards or snakes and ladders game - Also I was gifted with alot of coins due to "lost coins " and never received one stinking coin - My friend sent me coins and the mystery gift and it won't let me get those either - In addition most of the games are black so I can't see what games they are! One last thing is the site is slower then a snail - That dang blue circle keeps going around and around only to have nothing happen when it's done! Please fix this as being disabled this is one of my main enjoyments!

I bought a coin package an did not receive slotocards. I also played the card spin wheel. It stopped on 240, 000, 000 something with a card. An no coins or slotocards.
The ladder game is not showing spins being given. Today daily dash first says bet 2, 346, 000, 000B such I've done an show no progress. So I'm spinning losing coins to no avail. Can someone please help resolve this issue. I spend too much money and time on slotomania for this to constant happen. I want fair winning and rewards. Slotomania makes more than enough from the huge spinners.

Good morning I am writing to let you know I have sent many messages to house of fun with no response so I will tell you the problem I am having and I am truly hoping you can resolve this for me.I have not been able to play for over two weeks on House of Fun do to an error when opening game saying to refresh and try again.I cannot refresh or anything it locks my computer on the site and I always need to reboot and not open House of Fun.I love the game and have been missing a lot of points and challenges.I love most of the Playtica games and would like to continue playing.Thank you in advance for hopefully resolving this for me.

Ok this is the only way I can get in touch with the slotomania support team because the game is freezing when I close the purchase page that opens when I open the game so I can't get to support team just letting you know that there is a problem I have Uninstaller and reinstalled the game and still does the same thing just freezes up acting like it is downloading another add this is the second day in a row and I am supposed to be a gold member for the day or something but it isn't working

I have been overcharged on purchases in the game and I have also purchased bundles and was never given the credits I have sent in all 3 receipts and yet they still have done nothing ready to report to the BBB. I am very disappointed in this company I will be letting everyone who will listen just how shady this company is. I have been purchasing for years makes me wonder what shade I haven't caught

Every 3 days you end one league and start a new League. This is the third time I entered a so called new league and players already had excessive points when we are all supposed to start at zero. I submitted complaints to support and my "Rep" Leah Berry without any corrections. When I entered my last league the clock showed that is was an hour old, however players already had millions and billions of points. I've received no response from support and all Leah Berry had to say is contact support. Ridiculous. No fairness. In addition they increased their rake to 46% which is unheard of. Also the points you accumulate for your league points are on 65% of the pot you won (which already includes your ante and any bets you made). This company is ripping you off from both ends with absolutely no customer service.

well you can always dial them i guess, +[protected]-O777, in reply to It seems like every day I go to collect my free coins and it won't let me every time it say ok or contact support and I never hear any thing back from any one one so I wanted to know what is going on like the pictures below I should have got the coins for completing the album but never received any thing for completing it and also my daily dash don't really work either I'll spin and spin but it won't move at all and I've mist out on daily dashes because of it .

It seems like every day I go to collect my free coins and it won't let me every time it say ok or contact support and I never hear any thing back from any one one so I wanted to know what is going on like the pictures below I should have got the coins for completing the album but never received any thing for completing it and also my daily dash don't really work either I'll spin and spin but it won't move at all and I've mist out on daily dashes because of it .

The game looks like it is loading, very slowly, then freezes, says connection lost, , eta.
Makes it very difficult, near impossible, to finish daily dashes. I have invested many coins in this last game and I can't log in so I can't finish it. Sometimes it says loading, and then a screen, blank except for a ! with a circle around it, and this screen never unlocks. I am trying to use Facebook, is there another way to log in?

I resent you people keep giving me the runaround. I have submitted Ticket after ticket to Poker Heat customer support. I won the Masters Division 2tournament two days ago with a total of 148 million pets, so this is easily verified. The first place bonus was 600, 000 dollars which I never received. I invested quite a bit of money and this is unfair. Honor your word, and give me my bonus

i went to crack the piggybank to get 178.000, 000
put my credit card info in but come up with error i tried doing 3 times
but never worked so thought theres a billing problem
but today checked my bank account to see the payments were taken out on 3 occasions

02/11/2018 [protected] FACEBK *VIRTUAL GOODS FB.ME/CC $17.01
02/11/2018 [protected] FACEBK *VIRTUAL GOODS FB.ME/CC $17.01
02/11/2018 [protected] FACEBK *VIRTUAL GOODS FB.ME/CC $17.01

I turned in my wild card and completed a book in the spring album and received 9 billion dollars - i played the new caterpillar game and had to win 975 million dollars within 100 spins- i won free spins and won over 3 billion and did not receive my first dash- i learn over 12 hours later that the spins only worked on the caterpillar game outside of the sloto club, that has never made a difference before- now down to 2 billion from 12 billion i try and did not make it - the second 2 dashes are easy - now i have no dashes and lost 12 billion with no coins left
I am furious but I have faith Slotomania will make this right

This game is getting ridiculous. You make the "dashes" involve winning high volume $$ on new games you release, however the game NEVER pays out. I have just spent over 900 million coins (betting 5, 000, 000 each spin) and I have never once won more than $20, 000 in a spin. Game used to pay out better, but now everything seems to focus on "buying" coins to advance. I am at level 2370 but it doesn't mean i have BILLIONS of dollars, yet all my tasks require me to spend a riduculous amount or receive a ridiculous amount of sloto cards...which do not pay out anymore either. I have received a total of 4 cards in the last 48 hours.

Your customer service is virtually non existent. I cant even get on the customer support page to send in a ticket. For the amount of money you people charge for coins, customer service should be a number 1 priority. My account is missing 1.7 trillion coins. I went on vacation for 10 days and did not play the game. I get home, and there are basically no coins in my account. What is going on here? I sent a ticket in yesterday regarding this but of course no response has been received. You apparently care less for you paying customers who shell out thousands upon thousands of dollars to play your game. I have several thousand dollars invested in this game so I am NOT letting this go. I want my coins back! If I do not get them back in a timely fashion, all my documents regarding this game and all the receipts for coins I have purchased, and all the emails I have sent you guys regarding issues I have had with my account, will be sent to my attorney and this will be pursued aggressively. This is theft. I earned and purchased those coins fair and square and for them to be taken from me is not acceptable!

I have been playing house of fun for a very long time I could not tell you what level I was on or exactly how many coins I had but when I logged in today and asked me to connect with Facebook and I did... To my surprise it started the game over at level one and took all my coin I'm sure you can go in and fix this I have spent a lot of money on that game and I refuse to loose it...it even has a different logo but is same game, , , JUST NO COINS AND ON LEVEL ONE, , , JUST YESTERDAY IN MY BANK STATEMENT IT CAN SHOW YOU WHERE I JUST BOUGHT COINS... I WANT MY STUFF RETURNED TO NORMAL... I CAN BE CONTACTED AT. [protected]@aol.com

Its not opening and also when I win your 'll don't give the amount I won . When I got a winning hand your 'll go off line . There's nothing wrong with my networks the problems is with your'll it also freezes. You are [censored], [censored] fake the bonus is to less you steal the coins so the people must but why have a game that all fake from top to bottom

I have been playing this game for over three years. Today is the 2nd time i have accumulated over 3 billion coins and only to have my coins taken away. First time about a month ago you took almost 2 billion coins. i start and worked my coin count nack up to over three billion, kmly to have nearly all of my coins gone. Thats over three billion coins you have taken from me this time. If i am to continue to play this game which i enjoy, i wouls like to have my 4 billion coins returned. thats the amount taken from me totql from both times. Thank You, Kenneth Stiles

To go from over three billion coins last night to only 145 million coins isn't right