RaceTrac’s earns a 1.0-star rating from 522 reviews, showing that the majority of customers are dissatisfied with service and offerings.
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coffee
Hello, I am complaining about the coffee you serve at RaceTrac. I work walking distance to a RaceTrac and before the new machines were installed, I was not fond of the coffee, I have given it quite a few tries and I just refuse to purchase coffee hot or cold at any location. I prefer to drive else where, and would love to see more improvement on this as I would love to be able to go back and enjoy my cup of coffee.
Read full review of RaceTracthe actual racetrac store being closed although it is a 24-hour store
I would like to know what needs to be done to have this race track in Ormond Beach Florida open 24 hours if it says 24 hour convenience store I rode to the store on a bicycle over 5 miles to find it is closed between 4 and 6 it's a 24 hour race track gas station false advertising is no laughing matter I assume have a luvs or a Wawa I will never use a right race track gas station again
Read full review of RaceTracyogurt and toppings
I frequently stop at this location to get frozen Yogurt, but recently, they have been out of several flavors of yogurt, and MOST of the toppings! This has become more and more frequent, so thought I'd let you know in hopes that someone can address this issue, to ensure the ordering frequency is changed to keep everything stocked properly. When you are...
Read full review of RaceTractoday was fountain drinks not having carbonation
Hi my name is alfredo Medina, I'm a few blocks from this race trac and I want to complain today cause it's bad how this store lacks products and customer service. Today I came to get a fountain drink and coke products had nothing of carbonation. So I turned to get a coke icy and all of the frozen drink are not ready. And you can say "its cause of these hot...
Read full review of RaceTracemployee
Your female employee with gold teeth was rude, impatient and irritable. She was loud and rude and embarrassed me in front of the whole line. I told her I would be using two forms of payment cash and debit she said OK then she got confused and yelled at me because she couldn't remember which items I was paying cash and which items I was paying debit. I do not appreciate my business being screamed out loud in front of a huge line.
Read full review of RaceTracthe store restroom, am inside woman's restroom
I recently stoped while I was traveling from Tennessee at this location 840 church St, and opon pulling in a blackan was outside on the patio with no shirt on looking like he was up to no good, I entered into the ladies restroom and used the restroom and leaving the stall the same blackale came inside the ladies room with another female unzipping his zipper...
Read full review of RaceTracserver
I come to racetrac every Sunday to fill up my gas and buy cigarettes and beer. I walked in on 8/25/2019 at about 2:30pm. I was first in line. The server acted like it was a pain to take my money. She never said hello or goodbye or anything. I asked for a carton of cigarettes and she proceeded to look like it was a big issue. She was as slow as possible. There were no cartons so I asked if I could get 10 packs for a price of a carton. That seemed like a big ask. Shee finally did it and took my money and was an [censored] the entire time.
I have been coming to this store for 1.5 years and it has always been good. I will go somewhere else if this continues. She was just plain rude!
customer service
Went in and purchased 2 drink and 2 tamales, on Saturday August 24 @ about 230pm. My son was paint for the items and at first handed the girl a $10 bill after he handed her the bill told her that please hand it back to him that he was going to pay with a $20 bill cause he needed the $10 bill, she then took the $20 charged the items and never returned the...
Read full review of RaceTrac and 1 commentlids for large fountain drinks
The lids for the large Fountain drinks are cheap, don't fit well, and are unlike the lids for every other size fountain drink.
Why would u have cheap and sorry lids for the large size, and good ones for the other sizes?
It is almost as if some manager decided to save money on the large lids, and now they are just awful.
Please correct this immediately because this is the RaceTrac that I frequent.
Sincerely
doors being randomly locked in the early morning hours while staff ignore customers and no sign postage.
Throughout the last 2 months ractrac on delk rd.in marietta ga has locked its doors in the early morning hours several times while customers attempt to purchase things. The staff and security just walk around the store without explanation or posting any notices while customers are greeted by locked doors and ignored by staff. I spend alot of money at this particular location and it makes me want to drive out my way to qt where they are friendly and helpful... Even in the wee hours of the morning. This is terrible customer service and the over night manager at this same location is rude and speaks on his phone through his earpiece the entire night while he should be assisting customers. My family and I have participated in ractrac fundraisers and are usaully pleased to frequent any location. But I am really getting tired of the inconveniences at this particular location. Im over it!
Service provider
Race Track / Customer Service Last night my boyfriend stop by this particular race track gas station in 2120 E Fowler ave Tampa FL, to get a drink and a pastry and the night shift person in duty Ms, or Mrs Vernette approached him and Told him that he cannot go to the store or be around the premises, he was in shock he felt treat and very racial approach...
Read full review of RaceTracServices provided by jontaya
I am appalled by the service. Apparently the gas pumps were not working. My husband swiped the pump with our card, it took 25 cent then I went in and played 20.00. My husband tried pumping the gas it didn't pump anything. I went in side to complain and jontaya who already looked like she had a bad day told me to wait she will go find out... 15 min later I...
Read full review of RaceTraccashier
On of your cashier a white lady needs better customer service or don't know if it's cause of the race but we all need to be treated equally. She should at least say thank you come again but don't say anything but the customer in front of me was white and he was greeted probably but I don't get anything . Just would appreciate better customer service that's all I'm saying.
Read full review of RaceTracmanagement
I assume he was management from his differently colored dark blue shirt. I came to prepay gas as i regularly do and could overhear degradation in the tone of this man as he spoke to his employees and it made me realize why I rarely see the same employees for more than a month or two. Good service comes from happy workers. So I can't imagine how these...
Read full review of RaceTracmanager
I went into the Racetrac by the mall on Friday night. First I walked up the counter but had to wait for the girls to finish there conversation about other workers before they say anything. I waited patiently both of the girls had a attitude when I asked for a roll of grizzly. She asked "do you got your ID" even though I am well beyond 21. I told them yes then the manager rolled her eyes and said "we don't got them we waiting on a truck" I left but told her I would be reaching out to corporate about her rudeness. I stopped coming to that store because the girl that works night always has a nasty attitude. She never smiles simply acts like my service is unwanted or she's too busy. A couple months ago i came around 12 and the bathrooms was closed. I asked how long it'll be because i really needed to use it she said it's closed and walked off. She never even told me how long. I believe her name is vintra This is the second time I had to send a complaint on this store. Last time it was day time and the doors was locked for no reason it's sad I have to drive a extras 20 minutes to the next racetrac
#Whataboutcustomerservice
manager using profanity/mistreating employees
As a frequent customer of this specific racetrac I have gotten to know most of the staff and can tell when things are unusual. When I came into the store at first I was greeted by a very nice African American women who I very rarely see at the storefront. She seemed to be wearing a back brace of sorts and was struggling to get around. Shortly after getting...
Read full review of RaceTracwitness employee harassment
Today i have come into the store twice between the times of 3 and 9 both times ive come in to a woman named Yves harassing another employee. This young man was clearly doing more work than she was and to witness Yves speak to another employee the way i did was shameful. The other employees name is Nicholas and i come in all the time as a regular. I have...
Read full review of RaceTracrude employee
My two handicapped aunts went to use the bathroom. A short heavy short haired african american woman would not let them in. Made them wait standing outside for almost 10 min before letting them in knowing they were there. Threw bags of garbage when leaving bathroom and when they did finally get in bathroom was filthy. Then complains about having to clean it! She has no business in customer service
Read full review of RaceTraccustomer service
I went into this location around 5 am, upon walking through the door I was greeted by an employee who was in the kitchen area. I later found out her name was Porcha. She never said Good Morning or any type of salutation. She was very invasive and rude and asked if I was paying card or cash. When I replied I wasn't sure she told me I need to use cash. I...
Read full review of RaceTracsecurity guard profiling and harassment
I was profile by the the security on staff, who referred to me as a bum while i was dining inside with food i bought at the store. There was no sign that said that customer are not allowed to dining after 10pm . That area has a high level of homeless individuals that hangs out there. The security including management was definitely profiling me as one. I was highly humiliated by the security guard when he ask me to leave immediately when i was eating the very food i purchased their. I will consult with my lawyer and refer the incident to nbc channel 6 to do some investigation on this store to see who else has been profile.
RaceTrac Reviews 0
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Overview of RaceTrac complaint handling
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RaceTrac Contacts
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RaceTrac phone numbers+1 (888) 636-5589+1 (888) 636-5589Click up if you have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (888) 636-5589 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (888) 636-5589 phone numberGuest Relations Hotline+1 (770) 431-7600+1 (770) 431-7600Click up if you have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 (770) 431-7600 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 (770) 431-7600 phone numberMedia Relations / Real Estate+1 770-431-7600 ext. 1089+1 770-431-7600 ext. 1089Click up if you have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have successfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number Click down if you have unsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number 0 0 users reported that they have UNsuccessfully reached RaceTrac by calling +1 770-431-7600 ext. 1089 phone number
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RaceTrac emailsguest@racetrac.com100%Confidence score: 100%Supportkgittings@racetrac.com100%Confidence score: 100%Supportmedia@racetrac.com95%Confidence score: 95%communication
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RaceTrac address200 Galleria Parkway SE, Suite 900, Atlanta, Georgia, 30339, United States
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RaceTrac social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 08, 2024
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