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Real Canadian Superstore
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www.realcanadiansuperstore.ca

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1.1 7 Reviews 689 Complaints
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Real Canadian Superstore Complaints 689

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B
10:16 pm EST

Real Canadian Superstore Buy $250 products get free turkey

Hello. My daughter went to the superstore on WAlker rd in Windsor On Tues Dec 7. She went because of an ad stating if you buy $250.00 worth of products you would get a turkey. She bought groceries for the holidays plus home furnishings. When she checked out she spent over the amount and the cashier said they were out. They were not offered a raincheck. Even though the store had run out all the ads were still posted around the check out area. There were also poster for a draw and the closing date was Nov 30 2021. Please if your ads are up and a customer follows the requirements give them a rain check when you have the ads up

Desired outcome: A rain check for the turkey offered

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Update by Bev MacKenzie
Dec 08, 2021 10:20 pm EST

I hope you can send a rain Check for a turkey that would have been given after spend $250.00 please send it to Kyrstin Goulding 9808 Baseline rd Tecumseh On N0R IKO.
They are regular customers and are very disappointed thanks

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S
10:23 am EST

Real Canadian Superstore parking

Store located on Columbia Street, Kamloops, B.C. This store has moved the disability parking farther away from the entrance and replaced it with online shopping and although the distance is only around 18 steps more, for me with my disability being I have a very difficult time being on my feet, 18 extra steps is a very painful experience. I tried getting in touch with the manager but to no avail and the people I did talk with the answer was " ITS NOT THAT MUCH FARTHER" which is an answer that is not at all acceptable by anyone's standards.
Respectable; Norman K Luczak

Desired outcome: i

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G
12:45 am EST

Real Canadian Superstore Music

First I want to say that your store is not the only ones guilty of what I'm going to say: I believe it's completely repulsive to have to be subjected to Christmas music this time of year! Many people choose to not celebrate this holiday and the last thing I want to hear is Christmas music when going shopping! Don't need to hear it's for the ambient affect ( heard that excuse before) I don't say to myself " boy I can hardly wait to go to the superstore to shop so I can listen to the music playing, " the reason I shop at Costco is because it's SILENT IN THEIR STORES, besides the people talking . Christmas music is repulsive to many of us and I think twice about patronizing your establishments this time of year . Call me what you want and judge me however you like if it makes you feel better I don't care, shut the music off period this time of year and for that matter all year long, ITS NOT NECESSARY, it's not a night club

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G
9:27 pm EST
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One of your employees Kable Heidt beats women and is extremely violent towards women and proceeded to charge at a 15 year old girl with his hand raised at her. I don't think this is someone you should have working at your store as he is extremely dangerous. He also says very vulgar things about the other females he works with such as a girl named in customer service named katelynn and another girl named Katherine.

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L
3:44 pm EST

Real Canadian Superstore PC Express and the Store Manager (not department manager)

Apr 17/21- PC Express pick up order, waited 70 min with no groceries. I let them know I was leaving and to cancel my order and not charge my visa. I called 4 times total, they assured me it was cancelled. It was not cancelled, they charged my card, so I called the store manager, and explained what happened, he did not apologize, he actually was rude to me, told me 5 business days to get my refund. At 10 business days no refund, so my visa refunded me. The manager then marked my PC Express and I am no longer able to make any PC Express orders. I am so disappointed with how I was treated by the store manager and that he has control to stop my ability to use this service elsewhere.

Desired outcome: I want my PC Express reinstated and a written explanation of what transpired and why.

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10:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Real Canadian Superstore Presidents Choice Atlantic Cod Crusted & PC Atlantic Salmon.

On 15 November 2021 I purchased food items at the Superstore in Medicine Hat. 2 packages of the PC Crusted Pico de Gallo Atlantic Cod & 2 packages of the Crusted Atlantic Salmon. Last night my wife cooked for my supper a package of the Atlantic Cod, I just happened to look at the package & noted the Best Before Date showed 2021 Jn 22. So I looked at the other packages the other Cod was the same date, the 2 Salmon packages were dated BB 2021 Oct 27. This kinder shocked me that the store would still have out-dated food items still for sale.
I thought it was only right for me to advise you of this matter before reporting it to the local Health Authority. I have taken the time to speak with other shoppers & this would appear to be a regular ongoing habit with this store.
Unfortunately I did not keep my receipt but I have a record that I spent $117.28 by Direct Debit.
I would like you to investigate this very serious problem & get back to me with a suitable solution.
Thanks & have a great day. Neville A Palmer [protected]@telusplanet.net.

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J
3:15 pm EST

Real Canadian Superstore Vegetables

2132 McPhillips St
Winnipeg, MB

Shop on Saturdays, knowing that stores are stocked for influx of customers.
Went to purchase bag of radishes the past 2 Saturdays and was told they did not receive shipment. Went to another branch and low and behold they had on shelf and boxful on their pallet. What gives? Some stores are not entitled to products?

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A
5:44 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Real Canadian Superstore Stinky Rotten Potatoes

I'm writing to inform you about the horrible potatoes you have at the Rochdale Superstore. 2 weeks ago my husband and I went shopping there. We could not get out of that area fast enough the smell was atrocious. I've complained to the produce manager. They just laugh. This is not acceptable. It is a filthy disgusting shame. There are a lot of qualified individuals who I am sure can order Great Potatoes.

Desired outcome: Get a produce manager who orders good quality potatoes .

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C
10:51 am EST

Real Canadian Superstore Disgusting bathroom

The smell of urine is so strong.
It's been like this for a while. I'm a frequent shopper. They're in a state of disrepair and have been for a while.
A food store with bathrooms like this should be closed.

This will be posted publicly, maybe that will get things fixed, cleaned.

How can this not be important to a food retailer?

Superstore Franklin Ave Fort McMurray

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L
8:48 pm EST

Real Canadian Superstore Cashier

Surrey BC Canada, King George Blvd.

I have completely stopped shopping there and will not be back. The staff is rude, unhelpful and unfriendly. Ignorant with customers and announcements cannot be understood. I was a regular shopper in Duncan BC but upon moving to Surrey BC I have decided to only shop at Costco in Langley. You have permanently lost my business.

Desired outcome: Consider firing current staff

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M
2:11 am EDT
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Real Canadian Superstore No products

During covid I have been ordering online and having groceries delivered by instacart. What the hell is with superstore? They never have any stock. Even chosen replacements are not available. Today was the worst! Out of an $80 order I received a dozen eggs, one tomato and a bag of lettuce totaling $13. On top of that they charge higher prices online that in the store.

A total waste of my time and the shopper's. Won't be shopping there again.

Desired outcome: Maybe some idea as to why they never have any stock. It doesn't matter what day of the week

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K
1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Real Canadian Superstore Gift cards

SuperStore sold me two $50 Gift Cards. When my sister to whom I'd sent them at Christmas tried to use them a Superstore grunt DAMAGED them and then claimed they were «empty». So The heirs of billionaire Galen Weston just made another $100 the apparently desperately needed by STEALING it from me. Way to go pirates!
Their so-called «Customer Service» phone line announces: ««closed, call back during «normal business hours» »» but doesn't even have the sense to state the time zone.
[censored]ty, criminal treatment from one of Canada's richest families.

Desired outcome: I want my $100 back.

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J
11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Real Canadian Superstore Water refill station

Since COVID started the water refill station at the Nanaimo store has been "Out of Service".
Well all the other grocery stores have theirs up and running...
I do the majority of my shopping at RCS (which is a 5 minute drive for me) and now I have to drive and extra 20 to 30 minutes to another store to fill my water jugs.
I'd like to know RCS does not have the water refill station up and running.
We get told to shop "local"! Can't any more local than 5 minutes.

Please reply by email: [protected]@live. ca

Thankx

Desired outcome: Id like an email responce.

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10:06 pm EDT
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Real Canadian Superstore Fruit

Hi
My husband and I both love coconuts. on Thanksgiving night we bough a coconut from superstore, it smelled awful and when we peeled it, it was completely corrupted.We were really frustrated by that. Unfortunately today my husband bought another coconut and it was corrupted again. It seems that we pay just for nothing. I hope there will be a good answer for this problem.

Thank you

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3:56 pm EDT
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This is the second consecutive week (Oct 22-28) that this item appears in the Canada West flyer at a price of $5.98. There are none available, neither on the first day of the special, nor through the rest of the week. Several times now I have come specifically for this item (I train dogs and these make cheap rewards) and end up without them, but I collect...

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8:02 am EDT
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My manager (Dave-night manager) won't give me full time. He fired a bunch of good workers and is now hiring from a job fair new full-time and part timers. I've been fighting since before I started working there 7 months ago for full time, but I get brushed off as if I'm the lazy worker there. I use all the forklift trucks I do receiving I work frozen and...

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S
7:45 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I am a regular shopper at superstore, but with covid going on I have been shopping online with a company called instacart, I get over 300.00 dollars in groceries at least once a week, and I have only received my free item 5 times from the same shopper today being october 5th I spent over 500.00 dollars at 5251 country hilld blvd n.W. Calgary alberta, she...

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12:44 pm EDT

Real Canadian Superstore Organic Meadows whipping cream.

I have got sour Organic Meadows whipping creme twice in a row now. Now I suppose I am expected to go back a third time, and spend more money on transportation not to mention the food lost when the sour cream ruined it. One time maybe it's random or a problem with Organic Meadows, twice over a week period with two separate batches and it's your faulty refrigeration that must be the issue.

Desired outcome: compensation for loss.

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11:21 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Please be aware that while shopping at the Coquitlam Westwood store Friday morning September 10, there were shoppers that were not wearing masks, which policy has been ordered by the government of BC and is mandatory for inside shoppers. I went to the customer service desk twice; once at @9:45 am and once shortly after 10 am. I advised the male service...

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J
12:48 pm EDT

Real Canadian Superstore staff behavior very rude

Superstore at Don mills & Eglinton

2021/09/17 Rod Costa (on the recipe ) Person that deal with the complait at the time was South Asian Man.

I am a regular shopper at this location. This time while waitng there ws already two customer, one was babgging her things, the other was just finshed paying.
As I was waitng the cashier rudely told me to put my things on the runner.
I replay to her okay, and started to put my items down. I told the cashier I do have few items to price match. She than repeated back to me again in very short tone. I replied "Yes"
When I wanted to show the price matching item on my phone I put it slighly around the Shield with only my hand to show it because it was small print on the flyer.
She then again very rudely told me go back behind the shield.
By now I was angry at just how rude she was to me. I told her be nice, don't be so rude and speak nice. I told her how she didn't care to distance the customers before hand now she was so concerned that my hand was aroung the shield.
I told her that and its not right she talk to customer like that. She then told me take my stuff and go somewhere eles after I waited all this time.
I had this lady before and she is very short with me then as well. I felt she was so polite to the cocasian woman before me and myself being Asian felt she just didnt give me the same courtesy.
Living in Canada with all this different nationalities, I find it disheartening for one immigrant to another she talks to her customer like this and thinks its okay.
I also find that when she went and got her manager and I expalined what had occurred, He never apologized for her rudeness nor gave any kind of resolution for this incident.

I feel completely insulted twice.

I will never go to this store again.
Your company just don't have any value system for your customer, its like we have to thank you to spend our money in your store.

PS: The cashier was I believe form Middle East ( Afghanistan ) possibly .
She wore glasses and bleached blone hair with roots showing.

I am Korean, if you ever visit Korean grocery store you will see how they speak and treat customer, this is somehting you can teach your staff.
What happen to customer is everything.

Totally disappointed.

Desired outcome: teach your staff to speak to all the customer politely, and not selectively .

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About Real Canadian Superstore

Screenshot Real Canadian Superstore
Real Canadian Superstore is a chain of supermarkets across Canada. They offer a wide range of grocery items, household goods, clothing, and pharmacy services. Customers can also find electronics, personal care products, and fresh produce. The store provides a one-stop shopping experience with options for online ordering and pickup services.
How to file a complaint about Real Canadian Superstore?

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3. Writing the Title:
- Summarize the main issue with Real Canadian Superstore in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

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Overview of Real Canadian Superstore complaint handling

Real Canadian Superstore reviews first appeared on Complaints Board on Oct 24, 2007. The latest review Store changes to customer service was posted on Jan 25, 2025. The latest complaint customer service was resolved on Mar 10, 2018. Real Canadian Superstore has an average consumer rating of 1 stars from 696 reviews. Real Canadian Superstore has resolved 11 complaints.
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  1. Real Canadian Superstore Contacts

  2. Real Canadian Superstore phone numbers
    +1 (866) 999-9890
    +1 (866) 999-9890
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  3. Real Canadian Superstore emails
  4. Real Canadian Superstore address
    1 President’s Choice Circle, Brampton, Ontario, L6Y5S5, Canada
  5. Real Canadian Superstore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 27, 2025
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Real Canadian Superstore Category
Real Canadian Superstore is ranked 48 among 124 companies in the Retail Stores category

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